Social Project Report - Group III

8/2/2019 Social Project Report - Group III

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Social Project Report GROUP III

Pune Metropolitan Transport Page 1

SocialProject

Report

GROUP III

January 16

2012Analysis of public transport system in

Pune and relevant suggestions for

improvements


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ContentsSocial Project Report ..................................................................................................................................... 2

Introduction .................................................................................................................................................. 2

Fact & Figures............................................................................................................................................ 2

PUNE BUSGUIDE ....................................................................................................................................... 2

Research Objective ....................................................................................................................................... 3

Research Methodology ................................................................................................................................. 3

Primary Research ...................................................................................................................................... 3

Secondary Research / Desk Research ....................................................................................................... 3

Exploratory Research ................................................................................................................................ 5Descriptive Research ................................................................................................................................. 5

Sampling Procedure .................................................................................................................................. 5

Data Analysis ............................................................................................................................................. 5

Time Duration CPM Pert Chart CPM = 28 Days ..................................................................................... 6

Data Analysis Findings ................................................................................................................................... 6

Occupation: ........................................................................................................................................... 6

Gender: ................................................................................................................................................. 7

Questions based on Awareness: ........................................................................................................... 7

Questions based on Usage Group: ........................................................................................................ 9

Questions Based on Opinion Group .................................................................................................... 10

Conclusions ............................................................................................................................................. 15

Recommendations .................................................................................................................................. 15

PMPML Future Plans ............................................................................................................................... 16

Limitations of the Study .......................................................................................................................... 16


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Social Project Report

IntroductionThe company PMPML Pune Mahanagar Parivahan Mahamandal Ltd. came into existence, on

19/10/2007 when the Two Transport Undertakings viz PMT and PCMT merged.

PMPML caters its Bus Services to the citizens of Puns and plays a vital role in providing affordable and

convenient Public Transport Service that help the people reach any nook and corner in and around PMC

and PCMC area. It is useful for different groups of people like students, employed people, senior

citizens, people visiting Pune city etc. PMPML Bus Service has been serving the people on the same line

of PMT, formerly known as Pune Municipal Transport, since last 58 years. PMPML has a share in the City

Developments as people give priority to those areas where PMPML Buses ply while selecting their

houses to settle down. Every effort is made by PMPML to serve the people and match the goal.

Fact & Figures

fleet of 1000 Buses

transporting nearly 807511 passengers daily,

staff of about 8610

Number of Bus Depots:11 and 20 main Bus stations

Number of routes:282

Number of trips:18522 per day

PUNE BUSGUIDEThe mission of Pune Bus Guide is to make public transport related information easily accessible and

available to common citizens of Pune city, Pimpri-Chinchwad and surrounding areas.


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Research Objective

The Research was conducted with a mission of Feasibility Studyof PMPML buses in Pune and to identify

the key areas of importance for PMPML to make the lives of commuters as comfortable as possible.

As a modus operand of this project, we conducted comprehensive customer analyses to identify the

micro, macro, customer and organizational perspectives and thereby determine opportunities for theimprovement of the existing transportation system.

The broader research objective may be detailed in the following ways and hence the proposed research

will find answers to make the lives of commuters more comfortable.

1. To identify the types of commuters and understanding their needs

2. To understand and observe closely:

a. Dependence of a commuter on the PMPML buses

b. What are the major concern areas?

c. What are the touch points of a commuter and PMPML?

d. Defining the factors relevant to the success of PMPML?

We also researched the feasibility of the alternatives viz: Shared Auto and Private Buses and compared it

with the existing system.

Research Methodology

Primary Research

Purpose - Primary Research, i.e. first hand collection of data specifically for the project, was carried out

for this project. Among the various available options like interviewing, survey research, telephonic

survey and focus group discussion, based on cost, time and availability constraints and the benefits of

the tool being used, we have used a survey research methodology.

Procedure In order to carry out the survey research, we propose to use the designed questionnaire as

the tool to collect relevant data to attain the aforementioned objective. The group will have the

questionnaires filled out face-to-face from the target respondent as determined by the sampling

procedure.

Secondary Research / Desk Research

Purpose Secondary Research, i.e. second hand data collected by others available to public for various

objectives, is essential for the study. Secondary data will help us establish the following

1. The growth rate of Pune Metropolitan Transport


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2. The fleet available with the Pune Metropolitan Transport

3. The alternate transport mechanisms available and its viability

Procedure - Secondary data from sources like the Wilbur Smiths Associates Study on Transportation

Policies and Strategies in Urban Areas in India have been used as reference along with the primary

research data. In addition to this, websites on the internet will also be used as references for assistance.

The following are some of the data that has been collected for better understanding of the PMT

The following table also shows the details of the alternate transport system commonly used by the

commuters of PMT:


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Exploratory Research

Exploratory Research i.e. research to refine the problem to identify the best research design, data

collection technique, sampling technique etc. for this project began ab-initio. Exploratory Research is

critical as it directly affects the accuracy of the planning phase of the research as a result affects the

credibility and accuracy of the research as a whole.

Descriptive Research

The questionnaire to be used in the research process for primary data has by-large contained descriptive

questions like What, Where, Why, Where from, How etc to describe the current customer behavior,

preference, decision making process and expectations thereby contributing the predetermined Research

Objectives. This Research was administered on an Oral Basis in addition to the questionnaire provided

Sampling Procedure

The research will be conducted in Pune City (urban area of Pune District). We followed the Simple

Random Sampling technique to determine the specific respondent for the survey.

The research will be conducted at locations such as PCMC, Pune Cantonment, Deccan Region, Koregaon

Park-Kalyaninagar regions to make the sample more representative of the Pune population.

Data Analysis

The most important part of the feasibility study is to interpret the data collected as critical information

to support decision making and hence profitability to the organization. Various software are available

which can be used for analysis of such data to support decision making.

However, for ease of use and low cost we have used MS Excel as the optimum software for Data

Analysis. Prima Face the data can be difficult to interpret. Hence, we may use a graphical representation

of the Data to understand the data in a better manner.


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Time Duration CPM Pert Chart CPM = 28 Days

Data Analysis Findings

The respondents can be analysed in the following manner:

Occupation:


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Observation: Most of the public transport commuters are employed or are students. A very small

percentage of Business owners do use public transport and they are not very frequent pliers.

Gender:

Observation: As expected majority of commuters are male. One of the reasons of this lopsided data is

because the proportion of women workforce is still very low in comparison to male workforce. Another

reason could be the unhygienic atmosphere within the bus and unruly behaviour by the population

travelling in it.

Questions based on Awareness:


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Observation: There are very few people in the sample who were aware of the bus numbers and number

of buses plying in their route of travel. This is possibly an area of improvement which PMPML could lay

its hands on.

Observation: Those who avail PMPML services regularly know about the frequency of these buses andthat is what is reflected in Fully-21%. Though for a newcomer to Pune city, it is very difficult to gauge

the frequency of buses.

Observation: Of course a huge proportion of respondents were regular travellers and hence they were

cognizant of the bus fares charges. On the flip side anyone who is new to PMPML, would find it difficult

to ascertain the bus fares.


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Observation: As we can see there is a lack of awareness on the commuters side. So it makes perfect

sense for PMPML to promote their services in these regions.

Observation: Commuters are aware of the way BEST has been ably working as the backbone of Mumbai.

Most of the respondents have quoted their experiences in Mumbai BEST buses.

Questions based on Usage Group:


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Observation: The high number of PMT bus services users shows that a huge section of the commuters

are daily travellers.

Observation: As we saw in earlier data analysis that either working professionals or students use PMT

buses and that is the reason why there are very few people who travel with their families. While

travelling with their families people look for more comfort and space, hence they would prefer a cab ora rickshaw.

Observation: Well, this data is very encouraging for PMT and make them work doubly hard to enhance

the infrastructure for PMT bus stands, bus depots and buses.

Questions Based on Opinion Group


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Observation: Though a particular section of sample have positively expressed their views about

Rickshaws but not to forget affordability will always be a concern for these people, who were

disappointed when the minimum bus fare was increased from 3/- to 5/-

Observation: On the face of it, this may be a comparatively better option than buses. But is a poor use

of human resource and infrastructure.


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Observation: People want the auto-rickshaws to be operated on sharing basis as currently they are not.

This scheme of things would be more meaningful and relevant for shorter distances and where the lanes

are not big enough for buses to get in.

Observation: It is not about mini-buses that people are excited about rather they want more number of

public transit system which can be in terms of extra buses, mini-buses or whatever which is affordable

and reliable.


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Observation: As mentioned earlier, people need more number of buses to reduce the burden on

existing buses. But that doesnt mean to get away with the existing larger buses with smaller buses as

that would only exacerbate the situation.

Observation: Reliability of services is very important to service users. In case of private buses bus fares,

quality of services and lack of accountability on private bus owners make commuters a bit sceptic about

them.


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Observation: This is a relative question as commuters belonging to different socio-class would respond

differently to such questions. The PMT bus fares any day are lesser than what a rickshawala would

charge or a private bus owner. The lowest bus fare is 5/-, which is quite affordable.

Observation: This shows that the buses ate moderately clean and there is a scope for their further

improvement. Some commuters have cited examples of BEST examples.


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Observation: Usage of public transport has never been a doubt and with the hike in fuel prices more

people would try and move on to PMT buses. This makes it much more imperative for PMT to increase

the number of buses and enhance their quality.

Conclusions The sample feels that PMPL services are not up to the mark

Frequency of Buses plying is not sufficient

Buses dont follow any stringent schedules

No load balancing is done during peak & off seasons

Pickpockets are a big threat

Women passengers despite having reserved seats in bus dont get them

Recommendations

Frequency of buses should be increased on busy routes

Load balancing should be done

No point in looking forward to shared auto-rickshaw

6-seater auto-rickshaw is not very favorable so is the case with mini-buses

Time table should be displayed on the website as well on bus stands

Air Conditioned buses to be offered across the city

E-ticketing, monthly passes, digitalizing bus stands, making the staff more customer centric


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PMPML Future Plans

Frequency of Ring Route buses will be increased.

Hub-n-Spoke system will be developed on major roads of the city.

BRTs Buses frequency shortly increased, it may come to 5 min. GPS bus tracker system and also PublicInformation System will be developed.

Process of hiring new buses has been completed and new buses are coming.

Quality of the PMPML Services will be improved by following cordial behavior.

Quality of PMPML service will be customer friendly.

Public Information will be displayed on BRT bus terminals and BRT bus stops.

All sections of PMPML shall be computerized.

E-Ticketing system has been introduced.

Pass system would be computerized from expert IT Organization.

Training shall be given to al levels through CIRT and Yashada.

PMPML routes would be rationalized accordingly.

Time- table of all routes will be avai lable within short period.

Modernized buses will be available for IT Companies and PVT. Companies on monthly basis. All these busesshall be Air conditioned and two by two chairs

Limitations of the Study

The limitations of the study in the case for this project are

1. The research can be conducted in certain parts of Pune City only and may be biased to extrapolate the

results to the entire city

2. Given the time and cost restrictions, the sample size has been determined to 48.

Social Project Report - Group III

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