Tulsa Techfest 2008 - Creating A Voice User Interface With Speech Server
Social Media Small Business Tulsa TechFest 2010
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Social Media
By Lisa PalmerTwitter- @palmerlisac
Facebook- http://www.facebook.com/#!/LisaWilliamsPalmer
LinkedIn- http://www.linkedin.com/pub/lisa-palmer/2/193/822
Tulsa TechFest 2010“It’s ALL Geek to Me!”November 12, 2010
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Agen
da
What is Social Media? Why should we care? What can we use it for? How do we get started? Getting your Social
Media environment engaged!
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What is Social Media?Why Should We Care?
What can we use it for?
How do others use it?
I just don’t have time for social media.
http://Social Media Glossary
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Social Media is…
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Blogs
Wikis
PodcastsRSS
Mashups
Social Networks
Microblogs
Social BookmarkingMessage Boards
Video Sharing Sites
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Well…sort of.
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Social Media
Really is…
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A conversation…
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That is powered by…
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Blogs
Wikis
PodcastsRSS
Mashups
Social Networks
Microblogs
Social BookmarkingMessage Boards
Video Sharing Sites
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It is a conversation between…
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Companies…
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Partners…
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Customers…
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…People!
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The social media conversation is…
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Not Organized &…
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Not Controlled.
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Why Should We Care?
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124M Unique Visitors / +202% Y/Y Growth
84M Unique Visitors / +34% Y/Y Growth
26M Unique Visitors / +660% Y/Y Growth
15M Unique Visitors / +85% Y/Y Growth
304M Population of the United States
Number 1 activity on the web: http://www.youtube.com/watch?v=sIFYPQjYhv8
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BECAUSE VISITING SOCIAL SITES IS NOW THE MOST POPULAR ONLINE ACTIVITY – AHEAD OF PERSONAL EMAIL.
Nielsen - What Americans Do Online: Social Media and Games Dominate Activity, June 2010
REASON #3
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What Can We Use It For?
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IT’S NOT A FAD.IT’S A FUNDAMENTAL
SHIFT IN THE WAYWE COMMUNICATE!
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The old communication modelwas a monologue
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The average person is exposed to 3,000 advertising messages/day
& only 14% of people trust advertisement
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78%OF PEOPLE TRUST THE
RECOMMENDATIONS OF OTHER CONSUMERS
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14% VS. 78%HMMM…
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The new communication model is dialogue
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Which means it’s…
TRANSPARENT INCLUSIVE AUTHENTIC VIBRANT CONSUMER-DRIVEN
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So How Do We Get Started?
“It’s about conversations, and the best communicators
start as the best listeners.”Brian Solis, Social Media Manifesto
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• Video Channel• Bookmarking
Relevant Content
• Mobile Interaction
Understand Social Media Platforms Corporate blogs
Disseminate information Receive customer feedback Demonstrate industry thought
leadership LinkedIn
Company Profile page Groups Answers
Facebook Disseminate information Fan page Groups
Twitter Disseminate information Engage in two-way conversation
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A.
Listen
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B.Immerse yourself in the conversations
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C.Share some cool stuff
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53
Where do your consumers start their day? 58% of online consumers
check email as their 1st online activity of the day
Conclusion: When creating your campaigns or thinking of social strategy, ensure you create an integrated marketing plan. Social works best when integrated with other traditional marketing channels.
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Tips & Tricks Cross promote within other social channels Spark community involvement through contests
and giveaways Use hashtags, use consistently Select top 3-5 keywords & use at least 1 in each
comms Shortened URL services Subject matter expert guests Supplemental media buys on LinkedIn, Facebook,
YouTube (banners and CPC/CPA) to drive traffic to profile pages
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How to approach social media
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Getting your social media environment engaged…
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Why
Use
Soc
ial
Medi
a?
Establish your brand and create
trusted expertise in the marketplace
Reach more companies / partners /
customers Externally and internally
People connect with people Word of Mouth is the best sales tool
Allows you to OWN your story
To companies To partners To customers Continually tell about our future
direction! Number 1 activity on the web: http://
www.youtube.com/watch?v=sIFYPQjYhv
8
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Know
Your
Au
dien
ce
Take 15 minutes to ask yourself these
questions and provide answers:The exercise:
Think about you audience. How are you reaching out to them
now? How might you improve the
communication to the audience? What is their current opinion of
TCC? What is valuable to them? What will be the most important
vehicle for persuasion: emotions, facts, stories or something else?
If they’re already listening to news and facts about your organization, what are they hearing?
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Examples - Tulsa Corporate Employers:
Current Social Media Presence
Facebook Twitter
Facebook Twitter YouTube
Facebook YouTube
RSS
RSS
Facebook Flickr Twitter YouTube
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Imm
edia
te N
ext
Step
s…
Develop your plan Identify audience Choose social media tools
Clarify goals/outcomes Create your presence
Build site Regularly update content
Market your presence Internal stakeholder emails
Publicize updates using Twitter, Facebook, etc.
Announce presence on other social media – product
blogs, other influencer bloggers, people with large
Twitter followings, etc. Build your community
Create interesting, frequent content
Guest blog on other sites to drive traffic to your site
Monetize your presence Market your products and services!
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Questions?
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Appendix
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Five reasons why a decision flow-chart makes sense
1. Scalability – Staff can be brought into the social media workflow quicker with simple directions.
2. Consistency - A simple response policy means that you’ll more likely respond as one voice, instead of many disjointed voices.
3. Alignment - You can ensure that tactical responses on social media aligns with your over-arching business goals.
4. Speed - The quicker foot-soldiers understand protocol, the quicker comments get responded to.
5. Smarts - Granting the ability for staff to make decision on how to respond means that legal council can spend time on genuine legal issues.By John Haydon
Example of Facebook Comment Decision Flow ChartBy Steve Heye of the YMCA of Metro Chicago