Social Media Perspectives
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Perspectives
Neville Hobsonwww.nevillehobson.com
Barcelona
September 17, 2009
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1. Wheredoes social media really fit into the business world?
2. Howdo you identify online influencers and connect with them?
3. Whois using social media and what measurable benefits are they enjoying?
4. Whatcan you do right now?
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http://www.gapingvoid.com/Moveable_Type/archives/2007_05.html
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1. Channels have
fragmented
2. Trust is critical
3. Social media have
arrived
4. The consumer is in
control (kind of)
5. Content creation
and distribution
have been
democratized
Imperatives:
You must reach the
new influencers
Transparency is
required
Engage in the
conversation or fail to
connect
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Who they are
Where they are
Why they're there
Where you should be
Why
How
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The social structure in which
technology puts power in the hands
of individuals and communities
instead of institutions
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Then Now
Cradle to grave Portfolio career
Loyalty Transactional relationship
Dependence Independence
Employees as human resources Creative talent on loan
Employees Citizens
Big companies / institutions My own group / company
Command and control, paternalism Inclusivity based on mutual respect
CEO = God CEO = Guide
I left the company I left my boss
Local community Workplace communities
http://www.enterprise2dot0.com/
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1. You must reach the
new influencers /
your customers
2. On their terms
3. Engage in the
conversation or fail to
connect
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1. Get to know the influencers
Read
Listen
Watch
2. Engage in conversations
with utter transparency
3. Reach out
in ways that suit the customer
individual approach not mass email
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1. Channels have
fragmented
2. Trust is critical
3. Social media have
arrived
4. The customer is in
control (kind of)
5. Content creation and
distribution have
been democratized
Imperatives:
You must reach the
new influencers
Transparency is
required
Engage in the
conversation or fail
to connect
![Page 34: Social Media Perspectives](https://reader034.fdocuments.in/reader034/viewer/2022051411/545308f9b1af9f76248b5655/html5/thumbnails/34.jpg)
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1. Listen2. Give up control3. Be natural4. Make a commitment5. Be where your customers
are6. Learn to deal with negativity7. Be humble8. Have a clear and
measurable objective9. Develop a plan10. Listen
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www.nevillehobson.com