Social Media Fails & Flails
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Transcript of Social Media Fails & Flails
![Page 1: Social Media Fails & Flails](https://reader035.fdocuments.in/reader035/viewer/2022070316/5558e729d8b42ad7138b5099/html5/thumbnails/1.jpg)
Social Media Fails & Flailscollected and categorized by @KempEdmonds
![Page 2: Social Media Fails & Flails](https://reader035.fdocuments.in/reader035/viewer/2022070316/5558e729d8b42ad7138b5099/html5/thumbnails/2.jpg)
1. Wrong Account
2. Who’s Driving?
3. Rules & Regulations
4. Warning: Politically Incorrect
5. Out of Control
Have example to add?
Contact me:
Fails & Flails are presented in this order:
![Page 3: Social Media Fails & Flails](https://reader035.fdocuments.in/reader035/viewer/2022070316/5558e729d8b42ad7138b5099/html5/thumbnails/3.jpg)
![Page 4: Social Media Fails & Flails](https://reader035.fdocuments.in/reader035/viewer/2022070316/5558e729d8b42ad7138b5099/html5/thumbnails/4.jpg)
Wrong account. Brand damaged
![Page 5: Social Media Fails & Flails](https://reader035.fdocuments.in/reader035/viewer/2022070316/5558e729d8b42ad7138b5099/html5/thumbnails/5.jpg)
Wrong account…
![Page 6: Social Media Fails & Flails](https://reader035.fdocuments.in/reader035/viewer/2022070316/5558e729d8b42ad7138b5099/html5/thumbnails/6.jpg)
Wrong account. Made right
![Page 7: Social Media Fails & Flails](https://reader035.fdocuments.in/reader035/viewer/2022070316/5558e729d8b42ad7138b5099/html5/thumbnails/7.jpg)
Could this be recovered from?
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Only with prompt, frank honesty
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Spelling counts!
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WHO IS DRIVING?
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Don’t give your keys to the intern
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Manage change or it will manage you
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Don’t let the robots drive
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Double check scheduled messages
*this was posted during a controversy over horsemeat in Tesco beef products.
![Page 15: Social Media Fails & Flails](https://reader035.fdocuments.in/reader035/viewer/2022070316/5558e729d8b42ad7138b5099/html5/thumbnails/15.jpg)
Double check scheduled messages
*posted following Aurora cinema massacre
![Page 16: Social Media Fails & Flails](https://reader035.fdocuments.in/reader035/viewer/2022070316/5558e729d8b42ad7138b5099/html5/thumbnails/16.jpg)
If you can’t keep cool. Keep out.
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If all else fails blame hackers
![Page 18: Social Media Fails & Flails](https://reader035.fdocuments.in/reader035/viewer/2022070316/5558e729d8b42ad7138b5099/html5/thumbnails/18.jpg)
If that fails pick a fight
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There are rules and laws
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Know the law or lose your job
*this was posted by a CFO and revealed information(“Good numbers”) that shouldn’t have been released under FINRA/SEC regulations for publicly traded companies.
![Page 21: Social Media Fails & Flails](https://reader035.fdocuments.in/reader035/viewer/2022070316/5558e729d8b42ad7138b5099/html5/thumbnails/21.jpg)
A guarantee is a promise. Deliver
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Deliver on promises
*angry customers when Taco Bell’s Dorito Taco didn’t actually come out the day they said it was supposed to on their Facebook page.
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No rights. No use.
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Know of which you speak first
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Some things aren’t funny. Ever.
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Disasters can be a disaster
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A disaster is not a joke
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A disaster is not for promotion
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Tragedy is not for hashtag jacking
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Hashtag jacking: a worst practice
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Know thy trending topics!
![Page 33: Social Media Fails & Flails](https://reader035.fdocuments.in/reader035/viewer/2022070316/5558e729d8b42ad7138b5099/html5/thumbnails/33.jpg)
National tragedies are not on
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Insensitivity hurts brands. Bad.
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Donations for likes is a no no
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Donations for retweets are worse
![Page 37: Social Media Fails & Flails](https://reader035.fdocuments.in/reader035/viewer/2022070316/5558e729d8b42ad7138b5099/html5/thumbnails/37.jpg)
Asking in memoriam is in bad taste
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Tragedy is a no fly zone
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Comments on war no more?
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Political turmoil is not for selling
![Page 41: Social Media Fails & Flails](https://reader035.fdocuments.in/reader035/viewer/2022070316/5558e729d8b42ad7138b5099/html5/thumbnails/41.jpg)
Or is it...
*these are the stats from the link in the last slide
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“I've always used my platform to provoke dialogue about important issues including HIV-AIDS, war
and homelessness. I'm well aware of the risks that come with this
approach and if this encourages further awareness and discussion about critical issues then all the
better.” - Kenneth Cole.
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Out of Control#SMCvanFF
![Page 44: Social Media Fails & Flails](https://reader035.fdocuments.in/reader035/viewer/2022070316/5558e729d8b42ad7138b5099/html5/thumbnails/44.jpg)
Perception is beyond control
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Honest responses are not
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You cannot control the crowd #dumb
Hashtag jacking; not just for companies
![Page 47: Social Media Fails & Flails](https://reader035.fdocuments.in/reader035/viewer/2022070316/5558e729d8b42ad7138b5099/html5/thumbnails/47.jpg)
You cannot control the #crowd
![Page 48: Social Media Fails & Flails](https://reader035.fdocuments.in/reader035/viewer/2022070316/5558e729d8b42ad7138b5099/html5/thumbnails/48.jpg)
You cannot control employees
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You CAN control what happens next
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Don’t be a hypocrite
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You can’t run. You can’t hide.
![Page 52: Social Media Fails & Flails](https://reader035.fdocuments.in/reader035/viewer/2022070316/5558e729d8b42ad7138b5099/html5/thumbnails/52.jpg)
You REALLY can’t control employees
![Page 53: Social Media Fails & Flails](https://reader035.fdocuments.in/reader035/viewer/2022070316/5558e729d8b42ad7138b5099/html5/thumbnails/53.jpg)
You can control how you respond
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I could not believe this one.
![Page 55: Social Media Fails & Flails](https://reader035.fdocuments.in/reader035/viewer/2022070316/5558e729d8b42ad7138b5099/html5/thumbnails/55.jpg)
You really cannot control customers
![Page 56: Social Media Fails & Flails](https://reader035.fdocuments.in/reader035/viewer/2022070316/5558e729d8b42ad7138b5099/html5/thumbnails/56.jpg)
THANK YOU!
I’ll try to update this presentation a few times a year and upload the newest version to
SlideShare.
If you find any examples of poor social media use drop me a line:
Twitter: @KempEdmonds