Social media and webcare with university students TU Delft ACU Glasgow 14072014
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Challenge the future Delft University of Technology Social media and webcare with university students Rob Speekenbrink, communication TU Delft, the Netherlands
description
Rob Speekenbrink is Consultant Online Media at Delft University of Technology, Netherlands. He has worked for, on and with the internet since 1993 – at first as a designer, later as a project leader for large websites, and now as a consultant on online media. Together with a colleague, he heads a webcare team for the University. They started the webcare service in 2010 and now have a team of 10 students providing online monitoring and service. Rob will be speaking alongside Tracy Playle in Session 4.i. on the afternoon of Monday 14 July
Transcript of Social media and webcare with university students TU Delft ACU Glasgow 14072014
Challenge the future
DelftUniversity ofTechnology
Social media and webcare with
university studentsRob Speekenbrink, communication TU Delft, the Netherlands
Webcare / Online service and helpdesk
Monitoring
Intervention / interaction
Influencing
• 10 students• From 9AM until midnight• 7 days a week• Monitoring and alerting the
rest of the organisation• Answering all questions (!!)
Within an hour • Producing content
Content worth sharing
Content follows platform
TU Delft as a networkAlumni group >22.000
