Social Media 101 for Top Executives @tieke seminar
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Transcript of Social Media 101 for Top Executives @tieke seminar
Ekana Innovation 2006 – 2009 www.ekana.fi
Janne Saarikko
Business Creative.
Marketing & Social Media Strategist. Consultant. Advisor. Public Speaker. Blogger.
Serial Entrepreneur. Officenomad.
TiekeVinkkejä ja Viiniä, June 12th, 2009
Ekana Innovation- Passion for First -
Ekana Innovation 2006 – 2009 www.ekana.fi
Internet. Social Media. Citizen Journalism.
Enterprise2.0. Consumer2.0. Climate Change.
Financial Crisis. Swine Flu. Open.
#restruct
Ekana Innovation 2006 – 2009 www.ekana.fi
World 2006
Customer
Portfolio
Pricing
Place/Channel
Positioning
Packaging
Prod
uct Ma
nagemen
t
Bran
d Ma
nagemen
t
Bran
d Percep
tion
Mission
Vision
Strategies
Bran
d Im
age
Marketing
Customer Service
Sales
Marketing
Company
R&D
Production
Competit
ion
Peers
Perception
Perception
Ekana Innovation 2006 – 2009 www.ekana.fi
World 2009
Portfolio
Pricing
Place/Channel
Positioning
Packaging
Prod
uct Ma
nagemen
t
Bran
d
Mana
gemen
t
Mission
Vision
Strategies
Bran
d
Image
Customer ServiceSales
Marketing CompanyR&D
Customer
Community
CommunityCommunity
Community
Ekana Innovation 2006 – 2009 www.ekana.fi
Social Media is a playground
Ekana Innovation 2006 – 2009 www.ekana.fi
Social media is an opportunity
Ekana Innovation 2006 – 2009 www.ekana.fi
Social media is a high school
recess.
Ekana Innovation 2006 – 2009 www.ekana.fi
How do you survive there?
Ekana Innovation 2006 – 2009 www.ekana.fi
By telling people that you are
good?
By making teacher to tell that
to everyone?
By being yourself – honest and
fair?
Ekana Innovation 2006 – 2009 www.ekana.fi
Social Media Marketing
Social Media Communications
Social Media Existence
Ekana Innovation 2006 – 2009 www.ekana.fi
Outcasts will be rejected.
Company must find their place on
the customer courtyard.
Ekana Innovation 2006 – 2009 www.ekana.fi
Future after #restruct
Ekana Innovation 2006 – 2009 www.ekana.fi
Company ”brands” are becoming
consumer brands
Ekana Innovation 2006 – 2009 www.ekana.fi
Company website becomes a
service center
Ekana Innovation 2006 – 2009 www.ekana.fi
Marketing activities move to
platforms, channels and
communities
Ekana Innovation 2006 – 2009 www.ekana.fi
Those who own top of mind in
the communities are the winners
Ekana Innovation 2006 – 2009 www.ekana.fi
To follow is futile. To exist is essential.
Ekana Innovation 2006 – 2009 www.ekana.fi
Where to exist?
• Company website for those who want the basic stuff
– Background info, product details, sales (process) – the traditional web marketing stuff
• Own community for those who are believers– If you have enough of them
– Discussions, sharing, discussion on the company stuff
• Existence in other communities (generic, even competition)
– This is for creating awareness and trust
– Right behaviour is the key
– Dialogue, helping, openess, honesty, sharing, listening
Ekana Innovation 2006 – 2009 www.ekana.fi
Who are we?
• Use both real people and company accounts in different
occasions
• Use company account for official stuff, announcements, feeds
and common sharing
• Activite participation of top executives and experts is essential
for extensive awareness, thought leadersship and top-of-mind
• People see when someone is trying to marketing BS them
Ekana Innovation 2006 – 2009 www.ekana.fi
You can’t stay out of social media
• Decision to ”not go there” is not viable
• If a company exists on the market, it exists on social media
• The question is whether you can affect and contribute for
more positivity and trust
• Trusted position within the ecosystem allows more forgiveness
in crisis situation
Ekana Innovation 2006 – 2009 www.ekana.fi
www.ekana.fi
ekana.wordpress.com
Thanks for having me!