SOCIAL AND INFORMAL LEARNING70/20/10

Three people in life from whom you have learned the most.

POP QUIZ

Define social learning Discuss the value prop for social and informal

learning List methods for social learning available Identify the key factors to consider when

selecting social and informal learning tools

OBJECTIVES

Define success.

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70/20/10

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THE WAY WE LEARN

FormalPeersLife

informal learning

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All learning that happens outside of formal learning environments.

Sharing information and knowledge with one another in networks and communities.

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social learning

what are you doing to impact everything that happens outside of formal learning?

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FOUR QUADRANTS 9

formal

informal

individual

social

BOTTOM LINE

your organization already believes in social learning, maybe it’s time to be more intentional…

TYPES OF SOCIAL LEARNING

In Person

• Collaboration Centers• Exercises• Coaching

Online

• Collaboration Centers• Blogs• Wikis• Microblogging• Shared documents• Social Bookmarking

when can I use collaboration centers

Working center around business problems Resources surrounding a course

VideosDocumentsPresentationsBloggingQuestions for the instructor

Local hub for best practices Remote employees Reduce need for email and

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when should I blog

Prior to a course as pre-work After a course as a journal Best practices Lessons learned

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when should I microblog

Updates to course info Links to course resources Backchannel during training events Real time performance support

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USE CASES

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Sales Force – New Hires

• Multiple products• Virtual workforce• Competitive Nature

Call Center – New Product Release• Little time• High turnover• High call volume

Leadership – Talent Exodus

• Massive knowledge base exit

• Little time for face to face sessions

Your Toolbox

Enterprise ToolsSharePointJiveYammerSocialCastSocialTextTripleCreekChatterLMS

Market ToolsBlogger,

Wordpress, etc.

Google DocsFacebookTwitterGroupsiteSlideShareYouTube

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Audience Business Need Content maintenance and back ups Data security Executive sponsorship Finances

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CONSIDERATIONS

Informal Learning Jay Cross

Social Learning Handbook Jane Hart

BlogsC4lpt.co.uk/blog Jarche.comBlog.learnlets.comCharles-jennings.blogspot.com Janeknight.typepad.com/socialmedia

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RESOURCES

Matthew Daniel

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Matthew.j.daniel@gmail.com@matthewjdaniel//Nextgenperformance.wordpress.com