Social Exchange in a connected world
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Transcript of Social Exchange in a connected world
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SOCIAL EXCHANGE IN A CONNECTED WORLD
http://twitter.com/#!/rickjoubert / http://twitter.com/#!/gloriaruhrmund /
http://twitter.com/#!/YonderMediaZA
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MAP OF THE CONNECTED WORLD
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WHY SOCIAL NETWORKING?
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“In just 5 years— less than a blip in a blink in human history— social media has grown from one of the most reductive, bone-headed inventions to one of the most critical vessels of social enlightenment the world has ever seen. “ Malcolm Gladwell
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http://www.deathandtaxesmag.com/48757/china-bans-the-word-egypt-social-media-grows-up/
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http://www.wired.co.uk/news/archive/2011-02/01/google-voice-to-tweet-for-egypt
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WHAT ARE THESE SOCIAL
NETWORKING PLATFORMS?
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3,2 million
80 000
924 000
14 million
GR
SAUser Stats
Connect & Share (Personal)
Micro-blogging(160 characters)
Business Networking
Free Instant Chat
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WHAT DOES IT MEAN TO US
AS INDIVIDUALS?
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Personal Brand building:
The Individual as a broadcaster
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Personal Brand building: The Power of the Tweet
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Integrated Slideshows
Integrated Blogs Recommendations
Integrated Twitter
Personal Brand building: Relevant Channel
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WHAT DOES IT MEAN FOR
BUSINESS?
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Communication
The people formerly known as the Audience
The Dandillion Effect: The audience with audiences redefines the living room.
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Reputation
Can be built and Can be Broken!!
http://www.youtube.com/watch?v=5YGc4zOqozo
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Research & Development
Your customer leads Innovation
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Social Shopping
http://www.youtube.com/watch?v=zZ-rTseVwes
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Customer Retention
What Else does SN do well?
Reduced cost of Retention through
conversation
Social = Lead Generation
Trusted Referrals
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GO SOCIAL
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Prepare your Business
for Social Exchange
• Be Proactive, Not Reactive
• Be a Program Manager, Not Evangelist
• Educate Your Business Units
• Be an Enabler
• Transcend Marketing
NB: Social Media is NOT a campaign, it’s a COMMITMENT!!!
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Facebook – Social Best Practice
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Twitter - Social Best Practice
Relevant to customer buying
patterns
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YouTube - Social Best Practice
http://www.youtube.com/user/tippexperience
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THANK YOUhttp://www.facebook.com/#!/pages/Yonder-Media/115993698465801
http://twitter.com/#!/YonderMediaZA