Deliver Enterprise Performance Breakthroughs With Social BPM
Social BPM
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Transcript of Social BPM
Sandy Kemsley l www.column2.com l @skemsley
Social BPM
1Copyright Kemsley Design Ltd., 2010
Agenda Defining BPM and social software BPM and Enterprise 2.0
Collaborative process modeling Runtime process collaboration Online BPM communities Software as a service
Impacts and future directions
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What Is BPM? A management discipline for improving
cross-functional business processes. The methods and technology tools used to
manage and optimize business processes.
Model
Automate
Monitor
Optimize
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What Is Web 2.0? Consumer-facing
social software Software as a
service User-created
content Lightweight
development models for mashups
Image copyright The Economist, 20104Copyright Kemsley Design Ltd., 2010
Web 2.0 Examples Gmail: rich interface,
constantly upgraded Wikipedia: content from
many authors Google Maps: open API
adds to other apps
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What Is Enterprise 2.0? Enterprise-facing social software Business purpose, not purely social:
Social interaction to strengthen weak ties Social production to collaboratively produce
content
SaaS or on-premise Internal or external
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Enterprise 2.0 Examples Beehive, IBM’s internal social network
Social interaction
SAP’s external community networks Social production
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Collaboration, Social Networking and BPM
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Drivers For BPM And E2.0 Changing user expectations Trends towards greater collaboration Lack of agility in many current BPMS
implementations
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Collaborative Process Modeling Multiple people participate in process
discovery, modeling and documentation Captures “tribal knowledge” Internal and external participants Technical and non-technical participants
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Collaborative Process Modeling: Examples
IBM BPM [Lombardi] Blueprint SAP Gravity on StreamWork ARISalign
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Runtime Process Collaboration With Dynamic BPM
User can “step outside” structured process + create ad hoc collaboration
Audit trail and artifacts captured within BPMS audit log
Eliminates uncontrolled(unaudited) email processes
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Runtime Process Collaboration: Examples
HandySoft Fujitsu
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Online BPM Communities External communities of practice
Provide idea exchange, tools Augment or replace internal BPM center of
excellence May be vendor specific/sponsored
Internal center of excellence Discussion forums Collaboration linked to process models Collaboration linked to process instances
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Online BPM Communities: Examples
External communities of practice IBM BlueWorks Business Process Incubator Software AG ARISalign
Internal center ofexcellence Appian Global 360 Fujitsu
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BPM Software As A Service Reduce capital costs Full capabilities of on-premise version Design and run from anywhere Key targets:
Business process outsourcers Small and medium business Business-to-business processes Development and test systems
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BPM Software As A Service: Examples
Appian Anywhere Fujitsu InterstageBPM Cordys Process Factory Intalio|Cloud
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Impacts of BPM andEnterprise 2.0
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The Analysts Agree……Social BPM Has Arrived
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Social/Cultural Impacts Participatory culture for collaborative
modeling Business must commit resources IT must allow business to participate
Comfort level for collaborative execution Users must feel comfortable deviating from
predefined structured process Management must allow sufficient autonomy
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Technological Impacts Standardized RSS/Atom feeds for
repurposing data and user-created dashboards
IM/SMS/microblogging for process alerts Rich user interfaces (AJAX) eliminate
desktop installation User-created mashups
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Economic Impacts RIA and lightweight development models
lower development costs Fast graphical development End-user composition
Software as a service BPMS lowers capital costs
Runtime collaboration lowers cost and latency of process modeling
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Barriers To Adoption Perceived loss of management control over
processes Lack of understanding/trust in lightweight
development models/tools Risk of data loss or security breach with
SaaS BPMS
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The (Enterprise 2.0) Future Is Already Here
BPMS vendors incorporating Enterprise 2.0 functionality RIA configurable user interfaces Lightweight integration RSS/event feeds Design collaboration Runtime collaboration SaaS
These are facilitating change in BPM
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What To Expect In The Future User tagging of process instances Dynamic subprocess definition Integrated IM and other synchronous
communication Goal-oriented shift of process responsibility
from management to knowledge workers
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Questions?
Sandy Kemsley
Kemsley Design Ltd.
email: [email protected]
blog: www.column2.com
twitter: @skemsley
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