Social and environmental · EPM and Grupo EPM publish every year the information on its work in...

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Social andenvironmentalmanagement

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Generalinformation

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Report profile

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Report profile

EPM and Grupo EPM publish every year the information on its work in terms of sustainability. Disclosure GRI 102-52.This report provides information from January 1 to December 31, 2018. Disclosure GRI 102-50.The report was published on the website in May 2018. Disclosure GRI 102-51.

This report has been prepared in accordance with the GRI Standards: Comprehensive option. Disclosure GRI 102-54

This is the thirteenth EPM Sustainability Report prepared in accordance with the GRI methodology.See Global Reporting Initiative Index – GRI

This sustainability report corresponds to EPM and Grupo EPM. Their financial statements are included in the financial management. Social and environmental management contains information of the following companies of Grupo EPM: Disclosure 102-45

Country Company Business

Colombia

Empresas Públicas de Medellín E.S.P. - EPM.

Water SanitationPower generationPower transmission and distribution Gas

Aguas Regionales EPM S.A. E.S.P.

Water

Aguas Nacionales EPM.

Empresa de Aguas del Oriente Antioqueño S.A. E.S.P.

Empresas Públicas de Rionegro - EPRio.

Aguas de Malambo S.A. E.S.P.

Empresas Varias de Medellín S.A. E.S.P. - Emvarias.

Sanitation

Central Hidroeléctrica de Caldas S.A. E.S.P. - CHEC. Power generationPower transmission and distributionElectrificadora de Santander S.A. E.S.P. - ESSA.

Empresa de Energía del Quindío S.A. E.S.P. - EDEQ.

Power transmission and distribution

Centrales Eléctricas del Norte de Santander S.AE.S.P. - CENS.

El SalvadorDistribuidora de Electricidad del Sur S.A. de C.V. -Delsur.

Guatemala Empresa Eléctrica de Guatemala S.A. - Eegsa.

https://2018.sostenibilidadgrupoepm.com.co/pdf/6a.pdf

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Country Company Business

ChileAguas de Antofagasta S.A. - Adasa. Water

EPM Chile S.A.Power generation

PanamaHidroecológica del Teribe S.A. - HET.

Elektra Noreste S.A. - ENSA. Power transmission and distribution

Mexico Tecnología Intercontinental S.A.P.I. de C.V. - Ticsa. Sanitation

This report is in line with the Sustainable Development Goals (SDG), the Global Compact principles, the ISO 26000 standard, and the framework of the International Integrated Reporting Council (IIRC).

Evolution of the EPM Sustainability Report

Concept 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

Scope EPM

EPM and

affiliates

in

Colombia

EPM and Grupo EPM

ContentSustainability Report

(social and environmental topics)

- Financial

management

- Social and

environment

management

- Financial

management

- Social and

environmental

management

- Management of the

CEO

- Management of the

board of directors

- Corporate

governance

- Management in

Medellín

- Financial

management

- Social and

environmental

management

- Management of

the CEO

- Corporate

governance

Cross-cutting reports:- Review by the

directorate

- Management self-

assessment

- Financial

management

- Social and

environmental

management

- Management

of the CEO

- Corporate

governance

- Ituango

hydroelectric

project

Cross-cutting reports:- Review by the

directorate

- Management

self-assessment

GRI

methodology3.0 C 3.0 B 3.0 B+ 3.1 B+ 3.1 A+ Comprehensive G4

GRI Standards

Comprehensive option

Assurance Internal assurance ICONTEC Deloitte KPMG

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Evolution of the EPM Sustainability Report

Concept 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

CoP Global

CompactNot applicable Basic Advanced

Systematization Not applicable Idsos

Idsos Idsos Idsos

Analytics

Standard formsSharepoint Web platform

Publication

Printed

(FSC

Standard)

Printed on recycled paper Multimedia Web

Alignment

with external

initiatives

Not

applicable

GRI

Global Compact

MDGs

GRI

Global Compact

MDGs

DJSI

ISO 26000

GRI

Global Compact CEO

Water Mandate

SDG

DJSI

ISO 26000

NTCGP 1000

Integrated report

GRI

Global Compact

CEO Water

Mandate

SDG

ISO 26000

NTCGP 1000

Integrated

report

The Sustainability Report includes the social and environmental management, the corporate governance management, the EPM’s and Grupo EPM’s financial management, and the CEO’s management.

This information is annually reported to the stakeholders, the society in general, and other specific audiences through physical and virtual methods.

The contents of the report were reviewed and approved by directors of the company, and externally assured by KPMG, the firm that performs the external audit of EPM and the tax audit of the Grupo EPM’s companies.Disclosure 102-56 For more information, see: External assurance of the report.

The preparation of the report is coordinated by the Sustainable Development Management, which is part of the Executive Vice Presidency of Strategy and Growth of EPM.

Contact Information: Disclosure [email protected] number: (+57 4) 3802630.EPM’s headquarters address: Carrera 58 # 42 – 125. Medellín, Antioquia, Colombia.Disclosure 102-3


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GRI disclosures

102-3 Location of headquarters.102-45 Entities included in the consolidated financial statements.102-50 Reporting period.102-51 Date of most recent report.102-52 Reporting cycle.102-53 Contact point for questions regarding the report.102-54 Claims of reporting in accordance with the GRI Standards.102-56 External assurance.

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Relevantsustainability topics

- Materiality

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Relevant sustainability topics - Materiality

Materiality is the process that defines priority material or management topics for the sustainability of companies and society. In Grupo EPM, materiality contributes to strategic direction and planning and supports the work environment analysis, the comprehensive risk management, and the business plan through the definition of challenges.

Material topics are fundamental for managing the relationship with stakeholders and allow establishing the contribution of Grupo EPM to the Sustainable Development Goals.

The Sustainable Development Goals outline the thematic route for the Global Development Agenda, which crystallizes the company-society relation with which the materiality of Grupo EPM is articulated (Sustainable Development Goals - SDG).

Materiality is the process that defines priority material or management topics for the sustainability of companies and society. A new line of business leadership emerges when business objectives favor sustainable human development.

For Grupo EPM, materiality is based on the GRI Standards and on the stakeholder engagement model implemented in EPM since 20101, which is aligned with the principles of thoroughness, relevance, and response capacity of the AA1000 Standard.

The emphases of the material topics of Grupo EPM were identified, prioritized for each of the affiliated companies, and aligned with the Sustainable Development Goals and the actions of the business plans, as part of the update of the strategic thinking on sustainability with stakeholders carried out in 2018. Emphases are those aspects that guide the management of the material topics, according to the specific conditions in each territory.

This exercise made it possible to review the material topics. In consequence, the main adjustments are described below:• Unserved population goes from being a material topic to an emphasis of the Access and purchasability topic.• Water care and Biodiversity make up a new topic, Water and biodiversity, due to the interdependence between

them.• Financial strength arises as a new topic, which was suggested by stakeholders and found in the references

of large organizations that include topics of the economic dimension in their materiality. This topic reflects the importance of the financial variable in sustainability.

Disclosure 102-46

1 The model is methodologically based on the Practitioner’s Handbook on Stakeholder Engagement. AccountAbility Institute, UNEP, and

Stakeholders Research Associates.



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Material topics and their emphases – Grupo EPM

Material topic Emphasis

Access and purchasability

Public utility coverage in rural areas.

Public utility coverage in urban areas.

Unserved population.

Migration from Venezuela.

Water and biodiversityAreas of importance for water resources and environmental services.

Prevention of pollution.

Quality and safety of products and services

Continuity of the service.

Education for sustainable production and consumption.

Legal and safe use of services.

Organizational climateAdaptability.

Organizational clarity.

Responsible procurement for local development

Procurement criteria.

Generation of local capacities.

Human rights Decent work in supply chain.

Nonconventional renewable energies

Offer of nonconventional renewable energies.

Climate strategyAdaptation.

Mitigation.

Financial strengthEngagement with the owner.

Financial health.

Fees and prices Education and communication of the factors that affect fees.

Transparency Disclosure of information.

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Procedure for identifying the materiality of Grupo EPM

Actors

Sources

Instruments

Interactionmechanisms

Validation

Review

Prioritizationof topics

Identificationof matters

In 2018, the group identified the main challenges associated with the emphases of the material topics, which guide the management specific to each material topic in each territory.

Identification of matters

In the materiality procedure, matters are a large list of notable aspects related to sustainability. Material topics are obtained from the prioritization of the matters in that list.

In order to prepare the list of matters, the company resorted to the voices of the stakeholder groups by means of direct dialogs in some cases, and through studies on expectations, needs, satisfaction, or reputation, in other cases. Transactional interaction mechanisms, such as the ones for complaints and claims, were also used. The degree of the stakeholders’ direct participation is heterogeneous because it corresponds to the engagement dynamic of each one of the group’s affiliated companies that participated in the exercise, which are in different stages of evolution.

The voices of the stakeholder groups blended with the knowledge of the Grupo EPM people on their territories, and with their experiences in the day-to-day interaction through the diverse processes of the companies.

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The matters identified were contrasted with strategic planning elements of Grupo EPM, as well as with relevant global sustainability matters, in order to incorporate them if they had not been identified in prior steps, provided that they were pertinent to the group’s environment and strategy. For this purpose, the following sources were considered: the thematic areas and the Sustainable Development Goals of the 2030 Global Development Agenda, the 2010–2017 UNDP Human Development Reports, the international social responsibility standard ISO 26000, the Dow Jones Sustainability Index, sustainability reports of outstanding companies of the industry, events on topics related to climate and human rights, and the GRI document that contains sustainability topics by sector. In this way, the group implemented the principle of completeness proposed by the AA1000 APS and adopted in the EPM stakeholders engagement model.

The resulting list of matters and related actors was subjected to subsequent processes of refining, revision, discussion, and analysis, as well as to a shortlisting, based on potential economic, environmental, and social impacts for Grupo EPM and the society, at the discretion of people who have vast knowledge on the affiliated companies and the corporate core of Grupo EPM. This is how the principle of completeness of the engagement model was applied and the list of matters to prioritize was obtained.

Prioritization of topics

The prioritization was carried out with specialists of the organization following the prioritization criteria for material topics—an instrument designed by the company for estimating the social, economic, and environmental value potentially created or destroyed by each topic for Grupo EPM and its stakeholders. This is how the principle of relevance was applied.

The instrument favors the convergence of criteria. With the purpose of minimizing the possibility that matters with a high importance in one of the three assessed categories present a low total rating despite having deep repercussions for sustainability, an empirical contrast of the results is carried out by people who have the capacity to visualize the impact of the priority sustainability topics on Grupo EPM, its stakeholders, and the society in general.

For analyzing matters and topics, qualitative techniques were used and translated into numerical expressions that make it easier to understand, compare, and visualize certain features or trends, without forgetting that reality exceeds the limitations of the instruments trying to model it.

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Prioritization criteria for material topics

Relevance of the topics for Grupo EPM: impact or value of the topic for Grupo EPM.

Relevance of the topics for the stakeholders: impact and value of the topic for the Grupo EPM’s stakeholders.

Management potential of the topic: possibilities or opportunities that the topic offers for its development.

It considers the strategic planning; the social, economic, and environmental aspects underlying Grupo EPM’s policies; the capabilities of the companies; and the diverse time horizons.

It considers the expectations and needs of the stakeholders; the extent, scale, and urgency of the economic, social, or environmental impact; the closeness of the affected party; and the diverse time horizons.

It considers the status of the topic in the context, its development in the organization, and the mobilization of the stakeholders around it.

The analysis of the management potential of the topic accounts for the application of the principle of responsiveness of the engagement model (the other two principles are completeness and relevance).

Validation

Disclosure 102-32The Sustainable Development Management refines the final result with expert criteria. EPM’s Executive Vice Presidency of Strategy and Growth is responsible for ensuring that the material topics identified are included in the Sustainability Report. The material topics are the axes upon which the departments, according to their functions, manage the engagement with each stakeholder group, both during businesses and other transversal processes.

The materiality results are communicated to the Strategic Corporate Planning and the business planning departments, in order to ensure articulation with the strategic planning and feed the context analysis, the comprehensive risk management, and the business plans.

In the Core Committee held on April 24, 2018, the highest decision-making body of Grupo EPM, the materiality of the group was approved, that is, the relevant topics in terms of sustainability for Grupo EPM and its stakeholders.

Review

The exercise described above was reviewed and validated in 2015 by the Management Committee of the Board of Directors of EPM and, in consequence, some adjustments were made to the material topics identified in 2014.

In 2017, the identification of emphases made it possible to review the material topics and included the perspective of some stakeholder groups such as customers and users, community, and suppliers and contractors, through dialogue for the companies in Colombia and through secondary information for the international affiliates included in the exercise.

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In 2018, the 11 material topics of Grupo EPM were defined and approved: Material topicsDisclosure 102-47

Outsourcing, social control, and decent work are three matters that, despite their relevance for both Grupo EPM’s companies and stakeholders, were not classified as material. However, they were reviewed as part of the emphasis identification exercise and will be managed as follows:

• Outsourcing: With the evolution and issuance of new labor regulations by the Ministry of Labor, Grupo EPM manages this topic and sticks to the new legal and procedural standards.

• Social control: The new perspective of public management has given special importance to citizen participation to exercise social control in the planning, management, and evaluation of public entities. That is why the national government requires public entities, pursuant to Decree 1499 of 2017, to implement an Integrated Model of Planning and Management (MIPG).

• Decent work: Decent work in the supply chain appears as an emphasis of the Human rights material topic. It aims at promoting respect for the human rights of the contractors’ employees, in addition to establishing and strengthening the human rights grievance mechanisms for contractors’ workers, in order to address incidents related to labor liabilities, employee welfare, child labor, discrimination, among others. Several topics associated with decent work, specifically developed with Grupo EPM people, are reported in Working environment.

Risks associated with material topics

In 2010, the engagement risks for EPM were identified. In 2014, the risk methodology for Grupo EPM was applied to the material topics. In 2015, the risks associated with each material topic were established.

In 2018, the group’s risk map was reviewed due to the contingency in the Ituango hydroelectric project. The management of the material topics’ emphases helps to minimize the effects of the group’s risks, especially those related to stakeholders’ trust. See Comprehensive Risk Management.

Special analysis of materiality considering the contingency derived from the Ituango hydroelectric project

The results of the identification of emphases and updating of material topics were reviewed considering the conditions derived from the Ituango hydroelectric project.

The material topics approved by the Core Committee in April 2018 remain valid as a sustainability guide for Grupo EPM.






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In addition, emphases were also analyzed to determine which ones can leverage sustainability to a greater degree, in the conditions derived from the contingency in the Ituango project. The following 11 emphases of special relevance were identified during the stage of overcoming the crisis. The material topic to which every emphasis belongs is also indicated.

High-priority topics by company

Adaptability(Organizational climate).

Adaptation(Climate strategy).

Disclosure of information (Transparency).

Areas of importance for water resources and environmental services (Water and biodiversity).

Quality and continuity (Quality and safety of products and services).

Human rights - Material topic.

Education and communication of the factors that affect fees (Fees and prices).

Offer of nonconventional renewable energies (Nonconventional renewable energies).

Engagement with the owner(Financial strength).

Financial health(Financial strength).

Legal and safe use of services (Quality and safety of products and services).

Scope of the Sustainability Report

The internal boundaries or materiality of the topics in relation to the diverse departments of the organization was analyzed for the whole group. In 2018, the emphases of each material topic were established by territory in the different companies of the group. For the management of these emphases, the most significant challenges were identified and they can be found in each of the Material topics in the Challenges section.

Materiality contributes to strategic direction and planning and supports the work environment analysis, the comprehensive risk management, and the business plan through the definition of challenges.

The material topics are the axes upon which the departments, according to their functions, manage the engagement with each stakeholder group, both during businesses and other transversal processes.

The external scope, that is, the materiality of the topic outside the organization, is expressed through the association between stakeholders and topics, which can be found at: Stakeholder engagement, in the Stakeholders’ topics and concerns section.



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Material topics 2018-2021 - Grupo EPM

Relevance for stakeholders

Rele

vanc

e fo

r G

rupo

EPM

Organizational climate

Nonconventionalrenewable energies

Climate strategy

Transparency

The diameter of the circle represents the management potential of the material topic.

Responsible procurementfor local development

Quality and safetyof products and services

Water and biodiversity

Fees and prices


Human rights

Financial strength

The position of the topics in the graph depends on their relevance for both Grupo EPM and the stakeholders, based on the prioritization criteria for the material topics. Disclosure 103-1

Supplementary information within the Sustainability Report

The 2018 Sustainability Report includes supplementary information regarding sustainability matters not classified as material topics. The report on these matters is preserved because it constitutes information of interest and because it responds to diverse commitments related to initiatives or assessments in which Grupo EPM has willingly participated and for which public information is necessary. The Sustainability Report is the most suitable means to provide it. Disclosure 102-49

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Restatement and correction of data given in previous reports

The following are the adjustments made to the data reported in previous years. These changes were the result of improvements to the calculation methodologies or modifications to the information systems:Disclosure 102-48

• The values reported in Stakeholder engagement and Our stakeholders, corresponding to 2016 and 2017, were restated in the Fourth Financial Statement.

• Likewise, in the historical records of the Fourth Financial Statement, the outlays related to Fundación EPM towards the Community and environment stakeholder group were reclassified for the following years:

2018 15,025

2017 21,159

2016 19,700

2015 28,493

2014 23,593

2013 10,173

• Regarding Gas fees, the values for 2016 and 2017 were recalculated to be comparable with those reported in 2018 since, as of March 2018, the fee methodology was modified and new transitory charges were applied for all the relevant markets, except for the southeastern area of Antioquia (Guarne, Marinilla, Rionegro, and El Santuario).

• The number of people served in 2017 by means of the Habitable homes - Energy program was modified using the average factor of 3.1 inhabitants per home, taken from the Great Integrated Household Survey (abbreviated GEIH in Spanish) of the Housing and Household Area of the Colombian National Administrative Department of Statistics (DANE). As for the Gas service, the number of people served during 2017 was modified using the factor of 3.3 inhabitants per home.

• In Loss management, the commercial loss rate of Delsur, ESSA, CENS, and EDEQ was adjusted for 2017 due to recalculation of the indicator.

• In Quality and continuity of service, the SAIDI and SAIFI figures for 2017 were restated in national affiliates due to adjustments derived from regulations in this area.

• In Loss management, the commercial loss rate of Delsur, ESSA, CENS, and EDEQ was adjusted for 2017 due to recalculation of the indicator.

• In Quality and continuity of service, the SAIDI and SAIFI figures for 2017 were restated in national affiliates due to adjustments derived from regulations in this area.









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• In Water and biodiversity, reporting criteria were standardized taking into account the changes in the GRI indicators related to water and effluents. Similarly, criteria for reporting on conservation of threatened species and impacted areas were also standardized. Finally, information of EPRio, HET, and Adasa was included and figures from previous years were adjusted in the following tables: Water supply, Use of water, Sources of effluents, Sources receiving effluents. The changes are due to mistakes when typing some figures or standardization of concepts.

• In Climate strategy, figures of previous years were adjusted in the following tables: Emission factor EPM, Emission factor SIN, Emissions inventory Grupo EPM (TCO2e), Emissions inventory EPM (TCO2e), SOx and NOx emissions Grupo EPM, SOx and NOx emissions EPM, Other emissions Grupo EPM, Other emissions EPM. The changes are the result of adjustments in the calculation methodology applied after the external assurance of the 2016 inventory.

• In Sustainable production and consumption, energy consumption was restated in MWh (until 2017 it was reported in GJ) and information of EPRio and Adasa was included. Figures of previous years were adjusted in the following tables: Internal energy consumption Grupo EPM, Energy consumption in the own vehicle fleet and stationary equipment Grupo EPM, Energy consumption in the own vehicle fleet and stationary equipment EPM, Energy consumption in the contracted vehicle fleet Grupo EPM, Energy consumption in the contracted vehicle fleet EPM, and Waste generated Grupo EPM. The changes are due to involuntary mistakes when typing figures.




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Communicationon Progress (CoP)- Global Compact

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Communication on Progress (CoP) - Global Compact

EPM manages the engagement with and commitment to its stakeholders according to the guidelines of the Practitioner’s Handbook on Stakeholder Engagement, by UNEP, Accountability and Stakeholders Research Associates.

The company incorporates the ten principles of the United Nations Global Compact into a management of the commitments to its stakeholders that is immerse in its strategic and operative goals in the following way:• Human rights management is associated with the following stakeholder groups: Suppliers and Contractors,

Community, Customers and Users, and Grupo EPM People. The detailed report can be found in Human rights.• Labor rights management is associated with Grupo EPM people, and is reported in detail on Organizational

climate and Working environment.• Environmental management details are reported in Water and biodiversity, Nonconventional renewable

energies, Climate strategy, and Sustainable production and consumption.• The management approach and the topics concerning anti-corruption are reported in Transparency,

Transparency practices, and Information for stakeholders.

The alignment of the EPM‘s social and environmental management topics with the Global Compact principles is described in Global Compact.

EPM is willing to continue with its adherence to the Global Compact and with its participation in the activities of the Global Compact Network of Colombia and the Antioquia Node.

This report meets the requirements of the Communication on Progress to respond to the EPM’s commitment to the Global Compact of informing on the disclosure and application of the principles in its strategy and operations.

See the Advanced Progress Communication Certificate of the Global Compact inCommunication on Progress (CoP) - Global Compact.














https://2018.sostenibilidadgrupoepm.com.co/pdf/conceptoa.pdf

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GRIcontent index

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GRI content index

GRI General Disclosures

GRI Standards

GRI Standard Title GRI Standards Disclosures Location in the Report / Response External

assurance

GRI 102.General disclosures

1. Organizational profile

102-1 Name of the organization.About us.102-2 Activities, brands, products,

and services.

102-3 Location of headquarters. Report profile.

102-4 Location of operations. About us.

102-5 Ownership and legal form. Control environment of Grupo EPM.

102-6 Markets served. About us.

102-7 Scale of the organization. About usStakeholders: Grupo EPM people.

102-8 Information on employees and other workers.

StaffPurchasing and procurementThe nature of the work performed by contractors corresponds to the operation, maintenance, and commercialization of the products and services offered by Grupo EPM. Omission: Neither the total number of employees by employment contract (permanent and temporary) broken down by gender and region, nor the total number of employees by employment type (full-time and part-time) broken down by gender are included in the report because the information is not available and is not considered necessary for management.

102-9 Supply chain.

Our supply chain.Topic: Responsible procurement for local development.

Engagement with suppliers and contractors.Strengthening and development of suppliers.Purchasing and procurement.

102-10 Significant changes to the organization and its supply chain.

During 2018, there were no significant operational changes.

102-11 Precautionary principle or approach.

Precautionary principle. Climate strategy.Water and biodiversity.

102-12 External initiatives.

Water conservation. Fundación EPM.Commitment to external sustainability initiatives.Joint responsibility for the environment.





https://2018.sostenibilidadgrupoepm.com.co/pdf/1a.















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GRI Standards


assurance


1. Organizational profile

102-13 Membership of associations. Commitment to external sustainability initiatives.

EU1 Installed capacity broken down by primary energy source and by regulatory regime.

About us.EU2 Net energy output broken down by primary energy source and by regulatory regime.EU3 Number of residential, industrial, institutional, and commercial customer accounts.

Stakeholders: Customers and users. Service coverage and expansion.

EU4 Length of above and underground transmission and distribution lines.

Service coverage and expansion.

About us.

EU5 Allocation of CO2 emissions allowances or equivalent, broken down by carbon trading framework.

EPM does not operate in carbon trading markets.

2. Strategy

102-14 Statement from senior decision-maker. Message from the CEO.

102-15 Key impacts, risks, and opportunities.

Challenges. Macro-trends.Comprehensive risk management.

3. Ethics and integrity

102-16 Values, principles, standards, and norms of behavior.

Corporate strategic planning.Transparency practices.

102-17 Mechanisms for advice and concerns about ethics.

Transparency practices. Control environment of Grupo EPM.

4. Governance

102-18 Governance structure.

Board of Directors of EPM: Management of the board of directors’ committees.Capital and ownership structure of Grupo EPM.Annex 3: Board of directors’ profiles.

102-19 Delegating authority. Board of Directors of EPM: Composition of the board of directors.

102-20 Executive-level responsibility for economic, environmental, and social topics.

Senior management.The Sustainable Development Management, appointed to the Executive Vice Presidency of Strategy and Growth, has as primary function “to lead the planning process in terms of economic, human, social, and environmental sustainability, and ensure its development and alignment with the Grupo EPM business plan, so that value creation is viable for Grupo EPM and its stakeholders.”
















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GRI Standards


assurance


4. Governance

102-21 Consulting stakeholders on economic, environmental, and social topics.

Stakeholder engagement: Dialogs with EPM’s stakeholders.EPM’s Sustainable Development Management coordinates the engagement model with stakeholders and reports on its performance to the senior management committees. The Vice Presidency of Corporate Communications and Relationships, along with the leaders of each stakeholder group, is responsible for materializing interaction and dialog.

102-22 Composition of the highest governance body and its committees.

Board of Directors of EPM: Composition of the board of directors and Management of the board of directors’ committees.

102-23 Chair of the highest governance body.

Board of Directors of EPM: Management of the board of directors.

102-24 Nominating and selecting the highest governance body.

Board of Directors of EPM: Composition of the board of directors.

102-25 Conflicts of interest. Conflicts of interest.

102-26 Role of highest governance body in setting purpose, values, and strategy.

The committees supporting the management and the board of directors are responsible for approving and updating the purpose, values, mission, strategies, policies, and goals:Board of Directors of EPM: Composition of the board of directors and Management of the board of directors’ committees.Senior management: Senior management’s performance.Comprehensive risk management.

102-27 Collective knowledge of highest governance body.

Board of Directors of EPM: Management of the board of directors’ committees and Outstanding actions of the board of directors in 2018.

102-28 Evaluating the highest governance body’s performance.

Assessment of the board of directorsSenior management: Assessment of the CEO Board of Directors of EPM: Composition of the board of directors.

102-29 Identifying and managing economic, environmental, and social impacts.

The committees supporting the management and the board of directors are responsible for identifying and managing the impacts, risks, and opportunities.Board of Directors of EPM: Composition of the board of directors.Comprehensive risk management.

102-30 Effectiveness of risk management processes.

Comprehensive risk management.The Comprehensive Risk Management Unit, appointed to the Executive Vice Presidency of Corporate Finance, Risk Management, and Investment, is responsible for assessing the effectiveness of the risk management system.




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GRI Standards


assurance


4. Governance

102-31 Review of economic, environmental, and social topics. Comprehensive risk management.

102-32 Highest governance body’s role in sustainability reporting.

Relevant sustainability topics - Materiality, particularly in the validation stage.

102-33 Communicating critical concerns.

Comprehensive risk management.Board of Directors of EPM: Management of the board of directors’ committees.

102-34 Nature and total number of critical concerns.

Senior management.Board of Directors of EPM: Management of the board of directors’ committees.

102-35 Remuneration policies. Senior management.Board of Directors of EPM: Management of the board of directors’ committees. Senior management: Remuneration of the senior management.Board of Directors of EPM: Remuneration of the board of directors.

102-36 Process for determining remuneration.

102-37 Stakeholders’ involvement in remuneration.

Board of Directors of EPM: Remuneration of the board of directors.

102-38 Annual total compensation ratio. Senior management: Remuneration of the

senior management. 102-39 Percentage increase in annual total compensation ratio.

5. Stakeholder engagement

102-40 List of stakeholder groups. Identification of stakeholders.

102-41 Collective bargaining agreements. Trade unions.

102-42 Identifying and selecting stakeholders. Identification of stakeholders.

102-43 Approach to stakeholder engagement.

Stakeholder engagement.Information for stakeholders.

102-44 Key topics and concerns raised.

Topics raised by each stakeholder group during the material topics’ emphases exercise are listed. They can be found in: Customers and users. Community. Suppliers and contractors. Grupo EPM people. Owner. Partners. Investors. Colleages. State.





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GRI Standards


assurance


6. Reporting practice

102-45 Entities included in the consolidated financial statements.

Report profile.

102-46 Defining report content and topic boundaries. Relevant sustainability topics - Materiality.102-47 List of material topics.

102-48 Restatements of information.

Relevant sustainability topics - Materiality: Restatement and correction of data given in previous reports.

102-49 Changes in reporting. Relevant sustainability topics - Materiality.

102-50 Reporting period.

Report profile.

102-51 Date of most recent report.

102-52 Reporting cycle.

102-53 Contact point for questions regarding the report.102-54 Claims of reporting in accordance with the GRI Standards.

102-55 GRI content index. GRI content index.

102-56 External assurance. External assurance of the report.








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Material topics and GRI Standards

Material topics GRI Standards GRI Standard Title

GRI Standards Disclosures

Location in the Report / Response Omissions Remarks External

assurance


GRI 103.Management approach.

GRI 103. Management approach.

103-1 Explanation of the material topic and its boundary.

Access and purchasability.

103-2 The management approach and its components.103-3 Evaluation of the management approach.

GRI 200.Economic standards.

GRI 203.Indirect economic impacts.

203-2 Significant indirect economic impacts.

Universalization and expansion of the service.

The number of beneficiaries is estimated using criteria specific to each business.

Rural electrification.

Account financing and default.

Gas without borders.

Habilitación Viviendas (Habitable homes program).Paga a tu medida (Pay according to your needs).

Community meters.

Unserved population.

Prepaid services.

Access.

EU26 Percentage of population unserved in licensed distribution areas.

Universalization and expansion of the service.

Not applicable. Not applicable. EPM-12 Solutions for

unserved homes. Unserved population.





Water and biodiversity.103-2 The management approach and its components.103-3 Evaluation of the management approach.

GRI 300.Environmental standards.

GRI 303. Water.303-1 Interactions with water as a shared resource.

Water conservation and biodiversity.

Use of water and effluents.

Management of impacts related to water and biodiversity.





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assurance



GRI 303. Water.

303-2 Management of water discharge-related impacts.

Management of impacts related to water and biodiversity.Use of water and effluents.

The group does not have specific guidelines on water quality and discharge since these topics are regulated by the environmental regulations in force in each of the countries where we operate.

303-3 Water withdrawal.

Use of water and effluents. EPM does not operate in areas with water stress that could cause competitions for the resource since EPM supplies the basic water services.

No data available.

For this year, water withdrawals will not be broken down by concentration of total dissolved solids.

303-4 Water discharge. No data available.

For this year, water discharges will not be broken down by concentration of total dissolved solids.

303-5 Water consumption.

GRI 304.Biodiversity.

304-1 Operational sites owned, leased, managed in, or adjacent to protected areas and areas of high biodiversity value outside protected areas.


304-2 Significant impacts of activities, products, and services on biodiversity.


304-3 Habitats protected or restored.


304-4 IUCN Red List species and national conservation list species with habitats in areas affected by operations.

Conservation of threatened species.



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assurance


GRI 300. Environmental standards.

GRI 304. Biodiversity.

EU13 Biodiversity of offset habitats compared to the biodiversity of the affected areas.


GRI 306.Effluents and waste.

306-1 Water discharge by quality and destination.

Use of water and effluents.

Not applicable. Not applicable.

EPM-01 Conservation areas.

Water Conservation and biodiversity.Conservation of threatened species.

EPM-10 Water protection.

Quality and safety of products and services




Quality and safety of products and services.


GRI 400. Social standards.

Health and safety in the provision of the service.

EU25 Number of injuries and deaths involving the organization’s assets, including legal sentences, settlements, and pending legal cases of diseases.

Safety in the service provision.

GRI 418.Customer privacy.

418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data.

Customer service Reported complaints correspond only to EPM.

GRI 419.Socioeconomic compliance.

419-1 Non-compliance with laws and regulations in the social and economic area.

Safety in the service provision.

Access.

EU28 Average power outage frequency. Quality and continuity of

service.EU29 Average power outage duration.EU30 Average plant availability factor by energy source and by regulatory regime.

About us.


EPM-03 Loss rate. Loss management.

EPM-04 Customer service channels. Customer service.







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assurance

Quality and safety ofproducts and services


EPM-05 Complaints.

Customer satisfaction.This indicator was previously calledComplaints and claims.

EPM-17 Customer loyalty index.

This indicator was not assessed in 2018.

Responsible procurement for local development

GRI 102.General disclosures.

1. Organizational profile. 102-9 Supply chain.

Purchasing and procurement.Strengthening and development of suppliers.Engagement with suppliers and contractors.

3. Ethics and integrity.

102-17 Mechanisms for advice and concerns about ethics.

Engagement with suppliers and contractors.




Responsible procurement for local development.



GRI 204.Procurement practices.

204-1 Proportion of spending on local suppliers.

Purchasing and procurement.


EPM-06 Number and value of social procurement contracts.EPM-07 Number, value, and type of contracts in Grupo EPM.

EPM-08 External employment generated in Grupo EPM contracts.

This indicator was not reported in 2018 given that work is being done on the application of the methodology with contract administrators.

EPM-09 Suppliers’ satisfaction.

Engagement with suppliers and contractors.





Organizational climate.



EPM-02 Results of the organizational climate assessment.











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assurance


Not applicable. Not applicable. EPM-18 Employees’

commitment.

This indicator was not reported in 2018 and will no longer be reported.

Human rights




Human rights.

103-2 The management approach and its components.

Human rights in the supply chain. Human rights management in projects under construction.Institutional management in human rights. Security and human rights.

Human rights.103-3 Evaluation of the management approach.

GRI 400.Social standards.

Local communities.

EU22 Number of people physically or economically displaced and compensation, broken down by type of project.

Human rights management in projects under construction.Security and human rights.This indicator corresponds only to the Ituango hydroelectric project.

Confidential information.

The compensation offered to displaced people is not reported.

GRI 406. Non-discrimination.

406-1 Incidents of discrimination and corrective actions taken.

Institutional management in human rights. Human rights in the supply chain.The scope of the disclosure 406-1 reported corresponds only to EPM.

GRI 407. Freedom of association and collective bargaining.

407-1 Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk.

Institutional management in human rights. Human rights in the supply chain.

GRI 408. Child labor.

408-1 Operations and suppliers at significant risk for incidents of child labor.

Human rights in the supply chain.Risk associated with forced labor is minimized through the incorporation of clauses into the contracting specifications.

GRI 409. Forced or compulsory labor.

409-1 Operations and suppliers at significant risk for incidents of forced or compulsory labor.

GRI 410.Security practices.

410-1 Security personnel trained in human rights policies or procedures.

Security and human rights.




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assurance

Human rightsGRI 400.Social standards.

GRI 411.Rights of indigenous peoples.

411-1 Incidents of violations involving rights of indigenous peoples.

Human rights management in projects under construction.Institutional management in human rights.

GRI 412.Human rights assessment.

412-1 Operations that have been subject to human rights reviews or impact assessments.412-2 Employee training on human rights policies or procedures.

Institutional management in human rights. Security and human rights.

412-3 Significant investment agreements and contracts that include human rights clauses or that underwent human rights screening.

Human rights in the supply chain.

No data available.

Investment agreements do not include human rights clauses.

GRI 413.Local communities.

413-1 Operations with local community engagement, impact assessments, and development programs.

Human rights management in projects under constructionSecurity and human rightsHuman rights in the supply chain.

GRI 414.Supplier social assessment.

414-1 New suppliers that were screened using social criteria.

414-2 Negative social impacts in the supply chain and actions taken.

No data available.

Not reported:- Number of suppliers assessed for social impacts.- Number or percentage of suppliers identified as having negative social impacts.- Percentage of suppliers with which improvements were agreed upon or with which relationships were terminated.


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assurance

Nonconventional renewable energies




Diversification of renewable energies.



EPM-20 Implementation of nonconventional renewable energies.

About us: Energy generation mix.

Biomass energy.

Wind energy.

Geothermal energy.

Solar photovoltaic energy.

Biogas energy.

Climate strategy




Climate strategy.103-2 The management approach and its components.103-3 Evaluation of the management approach.


GRI 201.Economic performance.

201-2 Financial implications and other risks and opportunities due to climate change.

Climate strategy management.Adaptation to natural variability and climate change.


GRI 305.Emissions.

305-1 Direct (Scope 1) GHG emissions.

Climate strategy management.Climate change mitigation.The methodology used to calculate scope 1 and scope 2 emissions is the GHG Protocol. For scope 3 emissions, the group uses the Corporate Value Change Accounting and Reporting Standard.Scope 1 emissions comprise CO2, CH4, N2O, SF6, and HFC gases, and include gas emissions covered by the Montreal Protocol.Scope 2 emissions comprise the total losses of electricity in the transmission and distribution of energy, and the consumption of electrical energy.






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assurance

Climate strategyGRI 300.Environmental standards.

GRI 305.Emissions.

305-1 Direct (Scope 1) GHG emissions.

Emissions resulting from combustion are obtained from UPME (FECOC). For reservoirs, effluent treatment plants, and anaerobic lagoons the group uses the IPCC emission factors. Electricity emission factors are taken from each of the countries.Assumptions:i) In the case of reservoirs, the group assumes the following climates: Temperate, Warm, Moist, and Tropical wet; given that the IPCC guidelines do not provide specific references for our region.ii) In the case of fuels, from the FECOC table it is assumed: For diesel fuel and fuel oil #2, B2 Diesel; for regular gasoline and premium gasoline, E10 gasoline (commercial mixture); for natural gas.

305-2 Energy indirect (Scope 2) GHG emissions.305-3 Other indirect (Scope 3) GHG emissions.305-4 GHG emissions intensity.

305-5 Reduction of GHG emissions.

305-7 Nitrogen oxides (NOx), sulfur oxides (SOx), and other significant air emissions.

Climate strategy management.Climate change mitigation.The calculations are made based on the consumption of materials and emission factors obtained from the United States Environmental Protection Agency (EPA). Emissions included are: VOC (g/km), CO (g/km), CO2 (g/km), NOx (g/km), SO2 (g/km), PM (g/km), and benzene (g/km), which are applied according to the type of vehicle, equipment, and fuel.


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assurance

Financial strength




Financial strength.103-2 The management approach and its components.103-3 Evaluation of the management approach.


EPM–22 EPM’s EBITDA.

Financial results.

EPM–23 Grupo EPM’s EBITDA.EPM–24 EPM’s EBITDA margin.EPM–25 Grupo EPM’s EBITDA margin.EPM–26 EPM’s net margin.EPM–27 Grupo EPM’s net margin.EPM–32 Resources from liquidity strategies. Liquidity strategies.

Fees and prices




Fees and prices.103-2 The management approach and its components.103-3 Evaluation of the management approach.

Not applicable. Not applicable. EPM-13 Fees by service

type.

Water supply and sewerage fees.

Sanitation fees.

Electricity fees.

Gas fees.



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assurance

Transparency




Transparency.103-2 The management approach and its components.103-3 Evaluation of the management approach.


GRI 205.Anti-corruption.

205-2 Communication and training about anti-corruption policies and procedures. Transparency practices.

No data available.

Not reported:- Number and percentage of governance body members that have received information and training, broken down by region.- Number of employees that have received information, broken down by employee category and region.Only the percentage is reported.- Number and percentage of business partners that have received information, broken down by region.- Number and percentage of employees that have received training, broken down by employee category and region.


EPM-14 Transparencia por Colombia indicator.EPM-15 External communication strategy and mechanisms.

Information for stakeholders.


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Complementary matters and GRI Standards

Complementary matters GRI Standards GRI Standard

TitleGRI Standards

Disclosures Location in the

Report / Response Omissions Remarks External assurance

Corporate citizenship


GRI 203.Indirect economic impacts.

203-1 Infrastructure investments and services supported.

Corporate citizenship.

Fundación EPM.

City projects.


Christmas lighting.

Events and sponsorships.

Fundación EPM.

City projects.

Development and innovation Not applicable. Not applicable.

EPM-19 Implementation of new businesses in development and innovation.

Technological developments.Innovation management.Urban solid waste management.Non-conventional solutions for the water business.

Working environment

GRI 102.General disclosures.

1. Organizational profile.

102-8 Information on employees and other workers.

Implementation and impact of the supply chain.

Staff.




Working environment.



5. Stakeholder engagement.

102-41 Collective bargaining agreements. Trade unions.

GRI 401. Employment.

401-1 New employee hires and employee turnover.

Staff.

401-2 Benefits provided to full-time employees that are not provided to temporary or part-time employees.

Employee welfare and benefits.







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TitleGRI Standards



Working environment

GRI 200. Economic standards.

GRI 401. Employment.

EU14 Programs and processes to ensure the availability of a skilled workforce.

Personnel selection.

EU15 Percentage of employees eligible to retire in the next 5 and 10 years, broken down by job category and by region.

Retirees and pensioners.

EU16 Policies and requirements regarding health and safety of employees, contractors, and subcontractors.

Occupational safety and health.

EU17 Days worked by contractor and subcontractor employees involved in construction, operation, and maintenance activities.EU18 Percentage of contractor and subcontractor employees that have undergone relevant health and safety training.

GRI 403. Occupational health and safety.

403-2 Types of injury and rates of injury, occupational diseases, lost days, absenteeism, and number of work-related fatalities.403-3 Workers with high incidence or high risk of diseases related to their occupation.403-4 Health and safety topics covered in formal agreements with trade unions.

Occupational safety and health.



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TitleGRI Standards



Working environment


GRI 404.Training and education.

404-1 Average hours of training per year per employee.

Training and development.404-2 Programs for

upgrading employee skills and transition assistance programs.404-3 Percentage of employees receiving regular performance and career development reviews.

Employee performance.

GRI 405.Diversity and equal opportunity.

405-1 Diversity of governance bodies and employees.

Staff.

Not applicable.

EPM-16 Percentage of employees surveyed in quality of life and psychosocial risk.

Quality of life.

Social and environmental management in projects


203-1 Infrastructure investments and services supported.

Social and environmental management in projects. Ituango hydroelectric project.Aguas Claras - EPM’s Wastewater treatment plant park. Aldeas program Intermediate projects.


GRI 400.Social standards.

GRI 413.Local communities.

413-1 Operations with local community engagement, impact assessments, and development programs.

413-2 Operations with significant actual and potential negative impacts on local communities.

In all projects, impacts are assessed and analyzed in order to identify the negative ones.







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TitleGRI Standards



Sustainable production and consumption




Sustainable production and consumption.



GRI 301.Materials.

301-1 Materials used by weight or volume.

Other consumptions and efficient practices. Energy consumption is directly measured.For the calorific values of fuels, the group uses the values provided by UPME.

301-2 Recycled input materials used.

GRI 302. Energy.

302-1 Energy consumption within the organization.

Energy consumption.About us: Energy generation mix.

302-2 Energy consumption outside of the organization.

Energy consumption.For the calorific values of fuels, the group uses the values provided by UPME.About us: Energy generation mix.

302-3 Energy intensity. Energy consumption.

No data available.

Information reported only for the water and sanitation businesses.

302-4 Reduction of energy consumption.

Energy consumption.

302-5 Reductions in energy requirements of products and services.

GRI 306.Effluents and waste.

306-2 Waste by type and disposal method.306-4 Transport of hazardous waste.






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Externalassurance

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External assurance

In accordance with the independence standards required by the Code of Ethics of the International Federation of Accountants (IFAC), the independent assurance report issued by KPMG confirms their independence from EPM. In addition, it mentions that all its employees complete annual updates to the ethics policy, in which they specifically declare no conflict of interest with EPM, its subsidiaries, or its stakeholders.

The inspection was conducted in accordance with ISAE 3000 - International Standard on Assurance Engagements Other than Audits or Reviews of Historical Financial Information, issued by the International Auditing and Assurance Standards Board (IAASB) of the International Federation of Accountants (IFAC).

In accordance with the Disclosure 102-56, the assurance report presents, for each of the material aspects, the GRI standards disclosures or the EPM indicators that were subject to verification.

The conclusion of the independent verification states that there is no evidence that would suggest that the Sustainability Report contains significant errors or that has not been prepared in accordance with the Sustainability Reporting Standards of the Global Reporting Initiative (GRI), with comprehensive compliance criteria.

This Sustainability Report was externally assured by KPMG, the firm that performs the external audit of EPM and the tax audit of the Grupo EPM‘s companies.

See the external assurance certificate on Independent assurance report.

https://2018.sostenibilidadgrupoepm.com.co/pdf/71.pdf

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SustainabilityReport2018

Social and environmental · EPM and Grupo EPM publish every year the information on its work in...

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Transcript of Social and environmental · EPM and Grupo EPM publish every year the information on its work in...