Targe&ng  an  excep&onal  Educa&onal  experience      IBM  Connec&ons  in  Educa&on  

Simon  Vaughan  Deputy  IT  Director,  Cardiff  University  IBM  Collabora;on  Champion    Jon  Sco<  Educa;onal  Researcher  and  Freelance  Rich  Media  Producer    

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Agenda

1)  Introductions - Simon 2) The rise of digital natives and what they now expect - Simon 3) Connnections @ Cardiff - Simon 4) The Student view - Jon 5) A new way of engaging - Jon 6) Some of the issues we have seen - Jon 7) Social Student - Simon / Jon 8) Questions (and hopefully answers)

3 http://www.flickr.com/photos/sir_mervs/2804845277/ - Sir Mervs

Cardiff University

l  27,000 Students - 7,500 graduates each year - 6,000 employees l  Research led University l  Geographically dispersed campus

– All Wales support (Students on placement) l  Need easy access to relevant information l  How to attract and retain the best!

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Some of the challenges WE face

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The changing needs of our Students, Researcher, Staff (17 to 70+ years old..)

Born 1945 to early 1960’s

Born Pre 1945

Born early 1960’s to early 1980’s

Born 1980’s onwards

Digital Immigrants

“Digital Natives”

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From 17 to 70+ years old How they expect to Communicate

Call me

Write me

Mail me

IM me DM me Message me

Use paper

Use paper diaries Someone else may update their calendar / mailbox

Use e-mail Technology ‘Savvy’

‘E-mail is for my parents’

“Digital Natives”

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“Digital natives” now expect….

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To be always on….

Their network and conversations ‘do not end’ when they leave the workplace (or place of study).

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To be Mobile….

They expect to be connected from anywhere – they expect access to Mobile services NOT mobile sites

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They are experimental….

“Digital Natives” are able to test out new ideas without the need to ask for permission….

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Community Spirit….

The way “Digital Natives” work, write and interact with each is changing….

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They have high expectations….

They have high expectations for their future salary, job, flexibility, lifestyle and technology!

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They have highly tuned filters

They get bored or frustrated if the information flow is poor or too slow! Many are able to 'filter' information to their needs

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Instantaneous feedback….

They are used to giving and receiving information instantaneously. Everything is just a 'Google search' or 'Status update away’

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They expect to be Famous….

Today’s technology gives them access to an instant audience (everybody can have their 15 minutes of fame – often via posting to YouTube….)

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What do our Students expect us to provide? An environment that will allow them to:

l  Connect and find people l  Break Down barriers l  Allow them to share.. l  Collaborate in new ways and across boundaries

l  Collaborate with potential students l  Collaborate with potential employees l  Collaborate with friends at other universities

l  Stay engaged after they have left University l  Download their contributions and create an e-portfolio l  Be online from anywhere – Mobile interface

The changing needs of our Students

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On Any device…

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TeamSpace Video Library Wiki Blog

Cardiff University Collaborative toolset

CU Portal (Collaborative space)

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Poor Community

Disengagement

The Student view

A new way of engaging

Students and staff lack digital literacies required to get the most out of the web. This precludes user awareness, and often confidence (many “lurkers” lack the ability to truly engage (dialogue and collaboration)

Problems Educating and supporting

Students Academics +Researchers

Employees

Problems

•  People are...

•  Pedagogy (Methods of Teaching & Learning)

•  University Infrastructure, Policy, ICT Support

Problems

Problems

Platforming collaboration

The Changing Face of Higher Education What’s the next step for the culture of education?

Academic Partnership?

Mass Teaching? “Open” Education?

Cardiff Connections

Educational material – Welcome video

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SocialStudent solution? •  A  cloud  based  subscrip;on  service  (built  on  IBM  Connec;ons)  which  will  allow  

Universi;es  to  offer  Students  an  environment  to  collaborate      •  We  are  hoping  that  future  versions  of  Connec;ons  allows  ‘mul;  Tennancy’  to  

allow  sharing  –  Across  ins;tu;ons  –  With  prospec;ve  students  –  With  Parents    –  With  ploten;al  employees  –  With  Alumni  rela;onship  –  And  more……    

•  SocialStudent  enables  Students  to:    –  find  other  students  (who  may  be  on  another  course  but  have  similar  

interests  /  exper;se),  –  create  and  par;cipate  in  groups  (that  they  can  create  and  manage),    –  Express  themselves  via  a  blog,  –  Post  their  status  and  let  other  students  know  what  they  are  doing.  –  Create  social  groups  and  share  areas  of  common  interest  (Soccer  club,  Rugby  

club,  etc),  –  Share  Bookmarks,  Par;cipate  in  discussions,  Create  Self  help  forums.  

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The future of Learning Management Systems (LMS)

Formal Learning

Self study Or self-paced

course

Learning with others on a

course

Traditional scope of an LMS

Individual Group Learning Individual Group Learning

Working and learning together

Connecting, reading, watching,

sharing, Commenting

     LMS  with  ‘social  reach’    =  SocailStudent!      

InFormal Learning and Non-Formal Learning

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The main issues we have seen…. Community overload…..

What Communities am I a member of?

What Communities exist?

Who is collaborating where…? The SocialStudent way

Navigate to communities via a ‘Rich Picture’

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http://victorhaggerillustration.wordpress.com/

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This nearly is the last slide……

No talk at a Connections User conference should end with

"you can contact us via email at ...."

or “we'd be happy to email you our slides ....”

Questions?

Simon  Vaughan    Jon  Sco<    

Or connect to us via the Connections User Community in Greenhouse!