So You Bought Springer Content, Now What? Post Sale Support at Springer

Elise Sassone

Sales Operations Manager Americas

Discovery Services Liaison

So You Bought Springer Content, Now What?Post Sale Support at Springer

Springer & Discovery | 22 October 2014 | NISO Forum

• Introduction

• Discovery Services Liaison

• Discovery at Springer

• Account Development

• In Conclusion

Agenda


• Position created in 2013• Working with vendors to update targets• Gaining a better understanding of how integrated library systems and

discovery service are connected• Updating the yearly consortium lists, as available• Ensuring timely upload of lists



Metadata is the gateway to Springer content

• Metadata allows our content to be found.

• Our metadata is free of charge and open for every kind of non commercial (re)usage.

• The more exposed our metadata is, the more usage of our content.

Discovery at Springer – What is metadata?


A Nice Looking Graphic – The Information Food Chain

Information Provider

Data User

Data Provider

Data Receiver


Discovery Services – What Springer Sends

We send full text XML in Springer’s A++ XML of our content to all of the Discovery Services on a monthly basis.

The Discovery Services use this for Indexing and loading chapter/article level bibliographic information.


Link Resolvers

The majority of our Link Resolver business is via Serial Solutions and SFX

What Springer data is the Link Resolver providing?

• Open URL and DOI URL for title level eBooks & Journals

• Collection Sets and Consortia-specific lists


SpringerLink KBART Title Portal at http://link.springer.com/lists

• shows all sellable packages based on the KBART Phase II Recommendations

MARC Downloader Tool at www.springer.com/marc

• Provides our MARC records and eBooks title lists for download

Link Resolvers – How do they receive our data?

http://link.springer.com/lists

http://link.springer.com/lists

http://www.springer.com/marc


Consortia Title Lists

• Link resolvers are updated when a new consortium license and title list is created, usually by April as most invoicing is then complete and title lists finalized.

• Lists can be sent to the link resolvers at any time, if necessary.


More Information on Discovery at Springer

• www.springer.com/discovery

http://www.springer.com/discovery


Discovery Services Implementation Guide

• PDF document available on www.springer.com/discovery

http://www.springer.com/discovery


Discovery Services – looking ahead

• Continuing the relationships with current vendors and exploring new services

• Maintaining Springer.com/discovery with current information

• Keeping in contact with the metadata team for solutions to common problems


Account Development at Springer

Implementation

Training

Statistics

Discovery

Presence

Promotional Tools


Implementation & Training

Any questions customers have regarding implementation, including:

EZ Proxy Set Up

Using Springerlink/Admin Dashboard

MARC Records


Statistics

Account Reviews & Usage Analysis


Discovery

• Perform “discovery reviews” to see how Springer interacts with library’s online environment

• Educate customers on how Springer works with discovery services

• Stay up-to-date on latest with discovery liaisons

• Advise customers on best practices for discovery


Discovery Environment Reviews – Account Development

• Examine the basic search tools available on library site and Google

• Focus on E-journals and eBooks, also on effect of commercial discovery services

•Title keywords, authors, abstract keywords, author-supplied index keywords, chapter titles, full text unique phrases, image descriptions

• Identify where else Springer content is mentioned, e.g. database listings, lib guides, special promotions

• Present data on referrals to SpringerLink from library finding tools. Present results in a non-judgmental way


In Conclusion…

Questions?

Please feel free to contact me

Elise Sassone

Sales Operations Manager Americas


[email protected]

[email protected]

mailto:[email protected]

mailto:[email protected]

So You Bought Springer Content, Now What? Post Sale Support at Springer

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