SNOHOMISH COUNTY 911 BOARD OF DIRECTORS MEETING AGENDA

SOUTH COUNTY FIRE 12425 Meridian Ave S., Everett

Thursday January 16, 2020, 8:30 a.m.

1) Call to Order, Public Comments and Announcements2) Approval of Agenda3) Consent Agenda

A. Minutes from the Regular Board Meeting of December 19, 2019 ......................... 2

B. December 2019 Blanket Voucher & Payroll Approval Form: Checks 12604 - 12754, for a total of $14,941,137.10 Payroll Direct Deposit in the amount of $1,043,076.14

4) Old BusinessA. Committee Elections & Announcement

i. Personnel Committee Election

ii. EESCS Election

iii. ECSF Program Advisory Board Fire Commissioner Announcement

5) ReportsA. Agency Reports ................................................................................................. 10

B. Radio Replacement Project

i. Radio Ownership Discussion ................................................................. 25

ii. WAVE Implementation

C. Police TAC

D. Fire TAC

6) Committee ReportsA. Finance Committee ............................................................................................ 27

B. Personnel Committee

C. County EESCS Committee (formerly County E911 Office)

D. County ECSF Program Advisory Board

E. Future Facility

F. Board Technical Leadership

7) Executive Session – if needed

8) Good of the Order

9) Adjourn

SNOHOMISH COUNTY 911 BOARD of DIRECTORS MEETING

December 19, 2019

Board Members & Management in Attendance

Steve Guptill Fire District 7 Ty Trenary Snohomish Co Sheriff Tom Mesaros Edmonds Judy Tuohy Everett David Chan South County Fire Jonathan Ventura Arlington Police John Dyer Lake Stevens Police Dave DeMarco Everett Fire Greg Elwin Mill Creek Police Kurt Mills Snohomish Co 911 Susan Neely Snohomish County Terry Peterson Snohomish Co 911 Jon Nehring Marysville Angie Baird Snohomish Co 911 Darryl Neuhoff Marysville Fire Brad Steiner Snohomish Co 911 Bob Colinas Brier Steve Lawlor Snohomish Co 911 Tom Davis Lynnwood Police Andie Burton Snohomish Co 911 Jeremy Stocker Fire District 22 Brad Cattle Legal Counsel Dan Templeman Everett Police Jordan Stephens Legal Counsel

Alternate Board Members in Attendance

Ken Klein Snohomish County Pam Pruitt Mill Creek Susy Johnson SCSO Cheol Kang Mukilteo Police John DeRousse Everett Police Doug Dahl South County Fire Paul Roberts Everett Roy Waugh Fire District 7 George Hurst Lynnwood Rich Llewellyn Everett Fire Al Compaan Edmonds Police Mike Gatterman Fire District 4 Shannon Sessions Lynnwood Chris Alexander Mukilteo Fire

Guests and Staff in Attendance

Jim Lawless, Edmonds PD Katie Karr, SNO911 David Mendel, King Co PSERN Sharon Brendle, SNO911

AGENDA ITEMS REPORTS & COMMENTS ACTION OR FOLLOW-UP

1. Call to Order,PublicComments, andAnnouncements

The meeting was called to order at 8:31 by President Steve Guptill. Commissioner Chan announced that a plaque will be

dedicated in memory of Commissioner Richard Schrock onTuesday evening, January 21st, at South County Fire.

Executive Director Kurt Mills announced the retirement of ChiefAl Compaan. The director expressed his thanks for the chief’sleadership and support of the agency. Board members spokeat length of the chief’s numerous contributions to the publicsafety community and recalled personal memories they hadwith him before giving him a standing ovation.

Director Mills recognized two board members that will not bereturning next year: Sheriff Ty Trenary and CouncilmemberTom Mesaros. Both men served on the transition board at thebeginning of 2018 when the agencies were consolidated. Thesheriff wasn’t in attendance at today’s meeting, but the directorthanked him for the strong leadership role he played in themerging of the two agencies as well as his ongoing support.

The director also thanked Vice President Tom Mesaros for hisleadership while serving on the board and committees for thelast two years. The vice president briefly shared a few words

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and expressed his appreciation to his fellow board members and agency leadership. They in turn thanked him for his leadership to the agency and gave him a standing ovation.

Director Mills reported that Dispatcher John Chenowethrecently received recognition at the Red Cross Hero’sbreakfast. The director thanked Commissioner Chan for hisattendance at the event and shared a video provided by theRed Cross that described the lifesaving assistance thatDispatcher Chenoweth provided to a mother while her son wasexperiencing a medical emergency.

2. Approval ofAgenda

President Guptill was informed of a modification to the Agenda. Under Old Business, Item B: EESCS Committee is struck and replaced with Vacancy Announcements.

Vice President Mesaros moved to accept the agenda as modified. The motion was seconded by Assistant Chief Jeremy Stocker and approved unanimously.

Agenda approved as modified

3. ConsentAgenda:Minutes andBlanketVoucher &PayrollApproval Form

Minutes from the Regular Board Meeting of November 21, 2019, and the November 2019 Blanket Voucher & Payroll Approval Form and Payroll Direct Deposit.

Mayor Bob Colinas moved to approved minutes from the Regular Board Meeting of November 21, 2019, and the November 2019 Blanket Voucher & Payroll Approval Form as follows: Checks 12482 – 12603 for a total of $1,296,289.70, and Payroll Direct Deposit in the amount of $1,144,672.79. The motion was seconded by Mayor Jon Nehring.

President Guptill confirmed with Finance Committee Chair George Hurst that the committee had reviewed and approved the blanket voucher report. Director Mills also pointed out the Bylaw changes that were approved at the last meeting and were highlighted in blue in the minutes.

The motion passed unanimously.

Consent Agenda Approved

4. Old Business A. Board Officers: Vice President Nomination/Section.President Guptill reminded the board members that anannouncement was made at the November board meeting withthe intent to fill the upcoming vacancy for the Vice Presidentposition.

Mayor Bob Colinas nominated Mayor Jon Nehring to thefill the Vice President position. The nomination wasseconded by Vice President Mesaros. No othernominations were received. Mayor Nehring was electedVice President by unanimous consent.The board gave him a round of applause.

B. Committee Vacancy Announcements. Director Millsannounced the following committee vacancies. The board willbe looking to fill these vacancies at the January board meeting.

SNO911 Board Technical Leadership. Sheriff Trenary andVice President Mesaros are vacating this committee, whichleaves the committee with two members from Fire. The

Mayor Nehring elected as Vice President.

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director recommended a member from Police and an elected official.

Personnel Committee. Chair Compaan is leaving the committee.

EESCS – the 911 Board. This is the vacancy that followed the retirement of Chief Rick Smith. The director explained that the committee’s bylaws allow for a staff member to serve on the board.

President Guptill asked that those who are interested in serving on a committee email their interest to Director Mills, who will forward them on to President Guptill and Vice President Nehring. Recommendations of appointments may also be emailed to the director. A question was asked about alternate board members serving and Director Angie Baird confirmed that they may also serve on any of the committees. Voting members are required to make nominations.

C. Wireless Tech 2020 Salary Survey Results and Recommendations. Director Mills spoke about the process that started in January 2019 that included hiring Summit Law to conduct the survey. Because the functions of the wireless group are so specialized, the firm faced challenges getting responses. After numerous tries including repeated requests, outreach to other agencies and public record requests, they received good responses only on the Electronic Communications Specialist position. The director said that staff recommended that instead of incorporating the positions into the wage grid at SNO911, the existing SERS grid is maintained as the status quo, with one exception. They felt that the supervisor position is more properly classified as a manager position given the responsibilities. This will move that position into grade 15, step 7. He added that all the changes that were made were essentially cost neutral. Chief Compaan agreed and stated that the Personnel Committee had reviewed the issues on several occasions, including their last meeting on December 10th. They approve of the recommended action.

Vice President Mesaros moved to adopt the 2019 SERS wage grid for 2020 for Wireless Technology staff, and to change Systems Services Supervisor to System Services manager, salaried exempt, and place on the SNO911 wage scale at Grade 15, Step 7, effective January 1, 2020. The motion was seconded by Assistant Chief Stocker and approved unanimously.

Motion approved.

5. New Business A. EESCS 2019 Year End Additional Funding. Deputy Director Peterson explained that Vicki Thoroughman with the EESCS (E911) office went through her year-end review of their budget and has identified $100,182.00 in residual funding that she anticipates providing to SNO911. He explained that this amount is above and beyond the amount that was previously budgeted for at the beginning of the year. Staff recommends that these funds be placed in the Capital Fund 80. The Finance Committee has reviewed this and has made the same recommendation.

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Mayor Colinas moved that the SNO911 Board authorize the EESCS 2019 residual funds in the amount of $100,182.00 be placed into Capital Fund 80. The motion was seconded by Vice President Mesaros and approved unanimously.

B. Administrative/Technical Staff 2020 COLA. Deputy Director Peterson presented an Action Proposal Form relating to the cost of living adjustment for non-represented agency staff. He explained that this was part of the 2020 budget (line item proposal) that had been approved by the board. Answering a question on whether this increase was in line with represented employees, Director Mills responded that the current contract runs until mid-year, with negotiations expecting to start in January. Chief Compaan explained that the Personnel Committee wanted to bring this forward for further discussion. He added that the 2.5 percent is consistent with the CPI for the Puget Sound area and is an appropriate COLA for 2020. Some brief discussion followed on how the committee arrived at the figure. Mayor Colinas questioned the method and stated that he thought it was arbitrarily selected.

Assistant Chief Stocker moved to confirm a 2.5% COLA for non-represented staff, effective 1/1/2020. The motion was seconded by Chief John Dyer. The motion passed, with Mayor Colinas opposing the motion.

C. SERS/Wireless Tech Final Inventory Reconciliation. Deputy Directory Steiner spoke about the inventory that had been undertaken by the wireless staff this year. He explained that there had been some items discovered that had been properly disposed of throughout the years but had not been removed from the inventory data base. He presented a full list containing just over 200 items that have been confirmed not found at any of the locations. The staff also confirmed that the items are obsolete and deemed as surplus and should be removed from the inventory data base. Wireless staff is aware and has fully adopted SNO911’s inventory control policy. He added that they do not anticipate this being an issue in the future. Director Mills confirmed that the Finance Committee reviewed and discussed this issue. Attorney Brad Cattle also confirmed that the proposed motion was appropriate. Assistant Chief Stocker moved to authorize all of the items identified in the attached disposal list be deemed as surplus, and be removed from SNO911 inventory. The motion was seconded by Vice President Mesaros, and approved unanimously.

D. Radio Replacement Project: Lead Project Manager. Director Mills spoke about the Action Proposal Form that was provided in the packet. He added that he thought Deputy Director Steiner and Mr. Brian Haseleu were wise when they put together a preliminary budget for the radio replacement project. They assumed that additional staff would be needed given the size of the project’s scope. He explained that they are at a point where they have identified the need for another

Motion approved

Motion approved

Motion approved

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position. Deputy Director Steiner spoke about the position and explained that they need more help with regards to decisions on the design of the project, including agency communication and policy creation. This position will largely have extensive oversight on the daily functioning of the radio replacement project including contract adherence and enforcement. There was some discussion about additional assistance that will likely be needed and whether or not contracting out for these services would be a preferred plan. The director said more on this subject would be discussed during the project report. He added that they have identified an individual who they think can get on board fairly quickly and who will have an immediate impact. President Guptill recommended a group be tasked as soon as possible with creating a thoroughly thought out plan for the entire project, and bring their recommendations to the board.

Director Mills stated they will put a plan together and consult with the Board Technical Leadership group and come back in January with a game plan.

Mayor Nehring raised his concerns regarding the County ECSF Program Advisory Board. He explained that the group hasn’t met in the last two months and new members will need to be brought up to speed. He encourages getting the committee back up and running quickly. Snohomish County Executive Director Susan Neely said that the next meeting is scheduled for January 2nd, but it may need to be rescheduled. She is trying to coordinate a meeting with the incoming sheriff to go over these items.

Deputy Director Peterson said that they were hoping to engage with the Board Technical Leadership group a couple of times before the next board meeting in order to review the report by ADCOMM Engineering. However, the committee is down two members and those positions won’t be filled until the January meeting.

Director Mills suggested filling two committee members, on an interim basis, with the plan to formalize the appointment in January. President Guptill suggested Mayor Nehring and asked for a law enforcement representative. Chief Dan Templeman was also asked to participate and he agreed.

Vice President Mesaros moved to nominate, on an interim basis, Mayor Nehring and Chief Templeman to be the interim representatives on the Senior Technology Leadership Committee. The nomination was seconded by Mayor Colinas. The motion passed unanimously. Mayor Colinas questioned on whether the expenditure of additional funds will help answer the questions, especially regarding the tri-band system. He stated that he has heard this issue will be a huge challenge. He asked Deputy Director Steiner on whether the group should consider amending their plan on tri-band radios. The deputy director responded by describing the project’s design foundation as pretty shaky. This includes the portable radio, its performance, and even the radio

A plan to be presented to the Board in January.

Chief Templeman and Mayor Nehring to serve as interim members on the SNO911 Board Technical Leadership Committee

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model. None of these issues were disclosed prior to the contract. He went on to say that decisions that were made were based upon bad assumptions. He added that by asking strategic questions they are now requesting full disclosure and documentation from the vendor.

Assistant Chief Stocker made a motion to authorize the hiring of a Lead Project Manager position with a salary not to exceed $130,000, structured consistent with the proposal provided and existing SNO911 practices, with funding from the Radio Project Budget, and with reimbursement from Snohomish County as part of the Radio Replacement Project Budget. The motion was seconded by Chief Doug Dahl and approved unanimously.

Motion approved

6. Reports A. Agency Reports. Director Mills reported that after the TylerSystem upgrade, the agency has been dealing with someintermittent latency issues with CAD. Tyler has brought theirlead engineers out to work on remedying this problem. Healso reported that Tyler has also been keeping the agencyapprised of their quality metrics (copy included in packet) oftheir applications in an effort to improve quality.

Deputy Director Peterson reported that staff has been makinggreat strides toward accreditation with the MPDS protocol.They recently met a 90% threshold. This is a hugeimprovement since November 2017 when they were at the30% mark.

Deputy Director Steiner reported on the Radio ReplacementProject update. He included a communication in the meetingpacket that he intends to send out to every agency so theyhave a clear overview of where the project is. He plans onsending more official communications out so that the agenciesreceive updates on a regular basis. He confirmed that he doesnot intend to move forward with the project until they know theyhave it right. He added that while he is aware that there’s badnews being reported, he said he would much rather deal withthe challenges now, rather than wait until construction hasstarted on any of the sites. He also asked that if any agencieshave invoices for radios purchased, that they please be sentto him so he can get them processed for reimbursement.

The deputy director also talked about WAVE. This is the abilityto connect to the radio system through a phone app for pushto talk. He said that this past Spring he learned that theprogram that had been purchased was being cancelled byMotorola. Instead of the server based platform they weremoving to a cloud base system. He spoke about a few differentscenarios with WAVE: either the project moves ahead with theexisting product, with the knowledge that it will be cancelledand will work on a migration plan in the future, or the agencybecomes a Beta user. Director Mills added that with the WAVEplan, the agency has purchased 200 licenses through thecontract. Motorola is now changing over to software for aservice, which is a monthly fee rather an annual license. Themonthly fee could eventually be $38.60 per device. Thedirector said that they plan to deploy WAVE with the current

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licenses and will wait to receive feedback from the user agencies on whether to continue with the service.

There was some additional discussion on the tri-band radio issue, as well as interoperability with single and dual bands. According to Chief DeMarco, the users want push to talk capability as well as interoperability with their neighboring agencies. He thinks there are other ways to get this. He also thinks they could move forward with the solution where they could revisit the antenna issue in the future, if it becomes available, and not have to start all over.

Deputy Director Steiner said that things would definitely get simpler with the single band. There would still be a question about what hardware to purchase. Single band radios are significantly less in cost than ones that are multi-band capable. He mentioned a scenario of purchasing a multi-band radio, waiting for an antenna that may never be developed, and ultimately never being able to use the multi-band capability. He agreed with Chief DeMarco’s comment about other ways to achieve interoperability. King County isn’t an issue, and there are other ways to create coverage along the borders of Island and Skagit Counties that are more economical and can be accomplished with a single band radio. President Guptill stressed caution about moving back to a single band without having the technical committee taking a look at all options.

The deputy director said that the information they need from Motorola is extremely valuable. He added that the project needs to demand the vendor execute faster than what they have been experiencing. Waiting for months for the information is unacceptable. He went on to say that he is communicating all of their coverage analysis requirements to Motorola. They, in turn, have committed to a 3 day turnaround to providing a schedule. Deputy Director Steiner also wanted to report to the board that they are moving ahead to pay Motorola with their percentage of the 2nd Milestone payment based on the radio equipment shipping early.

Additional discussion followed. President Guptill asked that another meeting be scheduled as soon as possible with Motorola executives. Director Mills stated that they hope to schedule a regular meeting each month for the entire year.

B. Police TAC. No meeting to report. C. Fire TAC. No meeting to report.

Additional meetings with Motorola execs to be scheduled

7. Committee Reports

A. Finance Committee. Nothing additional to report. B. Personnel Committee. Nothing additional to report. C. County EESCS Committee (formerly E911). Deputy

Director Peterson reported they discussed the year end funding distribution. Also the budget sub-committee plans on meeting over the next several months to establish a long range plan for E911 funding.

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D. County ECSF Program Advisory Board. There are plans to have a meeting scheduled for January 9th.

E. Future Facility. No meeting to report. F. Board Technical Leadership. Future meetings will be

scheduled.

8. Executive Session

None.

9. Good of the Order

Vice President Mesaros recounted how the meeting started today with a great presentation on the lifesaving work that was done by a SNO911 dispatcher. After recalling a segment he saw on the national news regarding a 911 agency, he wanted the board to remember why they are here. He added that while he thinks the public likely takes 911 service for granted, it solves so many problems in their lives. He ended by thanking the board for their service to Snohomish County.

10. Adjourned President Guptill adjourned the meeting at 10:40 a.m. The next meeting of the Snohomish County 911 Board of Directors will be held on January 16, 2020, South County Fire.

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Board Packet Memorandum

Date: January 13, 2019

To: Snohomish County 911 Board Members

From: Kurt Mills, Executive Director

General Operations Mission-critical systems[1] have been operating at normal since the last Director’s Report. Around 12/20 we determined an issue with some Verizon Wireless calls failing to connect or dropping mid call. This was related to wireless carrier transition from the legacy ESI-net to the new ESI-net. Staff assisted Verizon and Comtech with troubleshooting, the connection was reverted back to legacy and the root cause was resolved several days later allowing the carrier to continue the migration.

Regional Resiliency: CAD-Lite We are evaluating the legal structure of agreements with fellow 911 Emergency Communications Centers as well as formalizing vendor agreements. SNO911 will use CAD-lite internally next month during Microsoft Windows patching downtime as our first real-world test.

Operations Update With the departure of one of our Supervisors, we are looking forward to this opportunity for a promotion to dispatch staff. The positon is open for applicants until January 14th. A written exam and assessment center will be held in the coming weeks for qualified candidates. Thanks to those of you from our member agencies as well as partner dispatch centers who have offered to assist at the assessment center.

I have begun the process of checking in with floor supervisory staff on a one-on-one basis. The meetings to date have been insightful and I appreciate the opportunity to engage with the supervisors individually.

On January 18th, I will travel to Austin, TX to attend the annual NENA Institute Board meeting and examination review. One day is dedicated to a business meeting, and the other entire day is dedicated to reviewing one or two of the Emergency Number Professional certification examinations. That tedious work helps ensure the material on the exam, offered nationally to 911 professionals and private sector partners, is valid and relevant. I look forward to interfacing with other industry professionals from around the country and getting refreshed and reinvigorated each year.

[1] 911 Phones, CAD, Radio, Critical Systems [Unplanned]

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Center Operations – Karen McKay & Karl Christian, Operations Managers The center radio upgrade is revving back up this week. Before the holidays they got the cold install done on the positions that didn’t have radios. This week they will activate the new radios and begin to move the current positions over to the new LAN switches. They will have the new 10 radios up and running before upgrading the existing 20 radios so we will have extra radio positions that can be used while working on the existing 20 radios.

We are in the process of moving former SNOCOM users from AlertSense to Rave for call outs. Supervisor Crannell has meetings scheduled with Mukilteo, Lynnwood and Edmonds to get their AlertSense administrators access to Rave so they can begin the transition and start using Rave. These groups will be under the Sno911 Rave account rather than the DEM account. These agencies use the system for SWAT callouts, school lockdowns and peer support call outs if needed. This work is concurrent with but separate from DEM’s migration from AlertSense to Rave.

OPS Manager Karl Christian continues to serve on the Tri-County CCTA Oversight Board. The January Tri-County CCTA Table Top Exercise will be held on January 15, 2020, at Emerald Downs. This table-top is the final drill prior to the fully functional drill in May at the Tacoma Dome.

He is also working with Kronos Support for additional optimization of the system with the upcoming version update. Testing is in progress, with implementation to follow shortly following successful testing.

Karl is actively participating in the Wireless Tech Radio Fleet mapping project with OPS Manager Hattie Schweitzer, Supervisor Kevin Hanrahan, and representatives from several LE agencies. Additional review is ongoing , and a final draft Police template should be ready in the coming months. Wireless Tech has reached out to the Fire Representatives to begin the process for the Fire/EMS agencies.

He is also serving on the Workplace Optimization Workgroup, which is looking at ways to provide more worker involvement in creating a more comfortable workplace.

Office of Training and Standards (OTS) -Hattie Schweitzer, Operations Manager Since last month we have added 6 more trainees to our dispatch staff. This group joins the group of 7 who came to us in November.

We have a total of 19 employees being monitored in the training program currently. To summarize what each are doing, 6 are in the Call Taking Academy, 7 are working with a CTO learning call taking, and 3 are legacy dispatchers working to complete their third discipline. All are doing well and continue to make progress. Currently we still have 25 legacy employees that have not trained to their second or third discipline. Of those, 2 are call takers, 10 are fire dispatchers and 13 are police dispatchers. If all current training sessions are successfully completed, SNO911 will be 74% cross trained.

In an effort to reduce strain on the CTO’s and reduce additional mandatory overtime for staff, OTS will only manage 1 cross training session at a time during 2020. For the month of January OTS is focusing on the on-boarding of new CTO’s and developing early intervention strategies for Pro-QA (MPDS).

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Authorized Positions: 103Job Title: Current # Filled F/T Positions: 96Call-Taker 2 F/T Vacancies: 7Police Dispatcher 13Fire Dispatcher 10Cross-Trained Trainee 2 Authorized Positions: 16Cross-Trained Dispatcher 46 Filled F/T Positions: 15Trainee Dispatcher 16 F/T Vacancies: 1Trainee Dispatcher 2 7

96Authorized Positions: 5Filled F/T Positions: 5

93.2% F/T Vacancies: 0

82.3%Authorized Positions: 6

160 Filled F/T Positions: 5151 F/T Vacancies: 1

9

Long Term LOA's -1 Authorized F/T Positions: 10Filled F/T Positions: 10

6 F/T Vacancies: 0 Relief dispatchers are not included in any totals/percentages on this report.

Authorized Positions: 11157 Filled F/T Positions: 11

F/T Vacancies: 0

Authorized Positions: 916 Filled F/T Positions: 97 F/T Vacancies: 0

1080

6

0

0 00 00 0000

Tech Staff:

Wireless Technology:

Legacy Employees = Hired before 12/1/2017………. New Hire Employees = Hired on/after 12/1/2017

Employment Separations

YTD Employee Separations:

Involuntary SeparationsVoluntary Separations

YTD Dispatch Trainees Hired

Current # of SNO911 Employees - (F/T and P/T):

Candidates signed up to test Next dispatch test is Wednesday 1/15.Candidates to be interviewed Interviews will take place 1/16 and 1/17.Candidates in poly Interviewed and sent to polyCandidates in background Passed poly and now in backgroundCandidates ready for academy Next academy starts 3/9.

New Hire-Completed training in 2 of the 3 required disciplines

Current Recruitment Status

See "Dispatcher Status Log" attached in this week's email for breakdown by employee name

Authorized Staffing Level - (including trainees)

Center Staffing Strength - (excludes trainees and LOA's)

# of Current Relief Dispatchers:

# of Authorized Full-Time Positions:# of Full-Time Positions Filled:# of Current Full-Time Vacancies:

Legacy: Only trained in CT and Fire Supervisors:Currently in cross-training for the 3rd disciplineCross-training completed for all 3 disciplinesNew Hire who has not completed a 2nd discipline yet

Status:Legacy: Only trained in call-takingLegacy: Only trained in CT and Police

Snohomish County 911 - Staffing Report1/13/2020

Staffing Data

Full-Time Center Staff F/T Dispatchers:

Total: Leadership Staff:

Terminated (Trainee Dispatcher)Terminated (Not a Trainee Dispatcher)Medical - Cannot AccommodateAccepted a New Job

Medical Cannot Work-Resigned

Personal (Not a Trainee Dispatcher)Trainee Voluntary Opt-Out

RelocationRetirement

Ops Staff:

Admin Staff:

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SNO911 Dispatch Recruitment Stats 2018-2019 2018 (1/1/18 – 12/31/18) Total number who tested for SNO91: 232 Interviewed: 191 Sent to Poly: 102 Sent to Background: 44 Sent to Psych: 23 Sent to Drug/Hearing: 20 Hired: 17 Still Employed: 11 Trainee Dispatcher Retention Rate for those hired 2018: 65% 2019 (1/1/19 - 12/31/19) Total number who tested for SNO911: 489 Total number who passed test with SNO911 standard of 80%: 373 Interviewed: 272 Sent to Poly: 109 Sent to Background: 56 Sent to Psych: 36 Sent to Drug/Hearing: 36 Hired: 33 Still Employed: 18 Trainee Dispatcher Retention Rate for those hired 2019: 55%

SNO911 Operational Statistics

NENA Performance Monitoring We monitor our Call Answer times daily. The two charts below show the performance of Snohomish County 911 related to call volume and NENA compliance.

Summary: This chart shows the total number of incoming emergency calls and the average a variety of other metrics specific to the NENA Call Answer Standard and other busy hour measurements.

Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 Jul-19 Aug-19 Sep-19 Oct-19 Nov-19 Dec-19Emergency Calls 45,933 45,212 38,035 44,030 42,816 47,971 48,693 50,423 48,610 45139 44117 41093 42592Non-Emergency Calls 10,063 10,809 9,237 11,020 11,023 12,342 12,576 14,116 12,792 11912 11772 10261 10592Avg Busy Hour 90/10 92.8% 96.0% 96.7% 96.3% 96.4% 95.2% 95.0% 89.2% 93.3% 94.6% 95.4% 96.2% 96.4%All Hour Avg 95/20 98.8% 99.7% 99.7% 99.6% 99.6% 99.6% 99.5% 98.8% 99.3% 99.4% 99.5% 99.5% 99.5%Avg Busy Hour Emer 125 103 96 107 105 112 115 128 113 113 104 108 103Avg Busy Hour Non-Emer 21 24 21 25 26 24 25 33 26 26 25 23 20Avg Perfect Hours 10 11 10 10 10 9 8 9 8 9 10 11 11Avg Emer Per Day 1,482 1,371 1,358 1,420 1,427 1,547 1,571 1,627 1,568 1,505 1,423 1,370 1,372Avg Non-Emer Per Day 325 349 330 355 367 398 406 455 413 397 380 342 336

12 Month SNO911 Call Volume & NENA Standard Report

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Summary: This chart shows compliance to the first key measurement in the NENA Call Answer Standard by calculating the percentage of calls received during the busiest hour per day answered in 10 seconds or less.

Summary: This chart shows the percentage of dispatches completed in thirty-second intervals. The goal is 90% should be dispatched in 30 seconds or less. The clock starts when a verified address and dispatchable type code is assigned and ends when units(s) are assigned to the CFS. This includes all Agencies and CFS priorities 1F, 2F and 3F.

0.0%10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%100.0%

020406080

100120140160180200

12/1

12/2

12/3

12/4

12/5

12/6

12/7

12/8

12/9

12/1

012

/11

12/1

212

/13

12/1

412

/15

12/1

612

/17

12/1

812

/19

12/2

012

/21

12/2

212

/23

12/2

412

/25

12/2

612

/27

12/2

812

/29

12/3

012

/31

Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su Mo Tu

December Busiest Hour Call Volume & 90/10 Standard

Busy Hour Emergency Calls Busy Hour NonEmergency Calls Busy Hour 90/10 Standard

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Total Incoming Text-to-911 Calls

911 Texts Type May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr

Appropriate Use True Emergency 9 13 7 10 13 9 6 13

Follow-Up 1 0 6 5 5 1 0 4Area Checks 9 19 14 17 20 8 18 13Noise 1 2 2 1 2 2 6 0Traffic 2 1 3 2 0 1 1 2Other Complaints 10 3 1 1 4 4 6 3

Accidental 1 9 7 10 2 3 4 4Prank 0 0 3 0 2 0 55 35

Test 15 13 35 25 12 5 20 14Abandoned 19 23 15 19 18 13 21 26Non-English 4 1 0 0 3 0 0 0Outgoing 0 0 0 0 0 0 0 0Transfer 1 0 1 2 1 0 0 0Voice Call 14 14 10 7 20 13 12 14

Month Total 86 98 104 99 102 59 149 128 0 0 0 0

Incorrect Use

Misuse

Other

911 Texts Type May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr

Appropriate Use True Emergency 8 8 10 15 7 7 11 7 10 8 9 12

Follow-Up 2 0 0 1 4 1 0 3 1 1 1 7Area Checks 13 25 16 14 16 5 3 12 10 4 8 12Noise 1 2 1 0 1 0 0 1 3 2 5 0Traffic 0 2 3 0 1 1 4 4 4 3 3 0Other Complaints 8 7 9 2 0 0 7 5 5 0 3 2

Accidental 1 8 10 4 6 7 2 8 12 7 3 7Prank 0 0 0 0 0 0 3 2 1 16 0 57

Test 30 21 31 26 25 55 60 22 10 21 23 24Abandoned 23 12 15 16 20 9 45 22 17 27 11 17Non-English 3 0 0 0 0 0 1 0 0 0 0 0Outgoing 0 0 0 0 4 0 4 1 0 0 0 0Transfer 0 0 0 0 0 0 0 0 0 0 4 3Voice Call 11 10 16 11 7 8 6 10 12 13 10 7

Month Total 100 95 111 89 91 93 146 97 85 102 80 148

Abandoned: Non-Responsive Other: Any other request or complaint, media from IntradoAccidental: Device or person accidental TXT29-1-1 Outgoing: Outgoing text callsArea Check: Check of area for person, vehicle, gunshot Prank: Calls from the same number that do not give any valid informationFollow-up: Where is officer? Test: PSAP testing/training TXT29-1-1, vendor testNoise: Music, people etc. Traffic: Speeders, DUIs, etc.Transfer: Transfers to other PSAPs Voice Call: Dispatchers called the texter/texter placed voice call

Incorrect Use

Misuse

Other

15

Enhanced Police Paperwork

Summary: These charts reflect the volume and type of enhanced police paperwork completed by SNO911.

ACTION JAN FEB MAR APRIL MAY JUNE JULY AUG SEPT OCT NOV DEC YTD 2019

CANCELLED 165 123 182 191 206 188 177 177 170 197 121 1897CLEARED 281 198 286 266 293 250 252 261 236 234 250 2807ENTERED 868 677 916 950 975 878 886 913 814 852 676 9405LOCATED 24 29 60 118 110 89 120 99 94 106 88 937MODIFIED 258 291 407 352 432 299 273 394 372 251 377 3706SERVED 12 12 14 11 17 13 15 19 16 14 12 155TOTAL 1608 1330 1865 1888 2033 1717 1723 1863 1702 1654 1524 0 18907

TYPE JAN FEB MAR APRIL MAY JUNE JULY AUG SEPT OCT NOV DEC YTD 2019GUNS 7 11 9 15 9 1 13 12 9 7 15 108PROTECTION ORDERS 198 232 336 274 375 258 235 338 325 205 289 3065PERSONS 48 21 42 69 65 62 45 64 45 43 57 561PROPERTY CRIMES 40 30 69 41 24 21 71 46 39 54 55 490SUPPLEMENTS 99 88 99 115 112 96 86 74 88 88 65 1010VEHICLE CRIMES 499 331 476 595 567 511 574 520 465 485 297 5320WARRANTS 717 617 834 779 881 768 699 809 731 772 746 8353TOTAL 1608 1330 1865 1888 2033 1717 1723 1863 1702 1654 1524 0 18907

ACTION JAN FEB MAR APRIL MAY JUNE JULY AUG SEPT OCT NOV DEC YTD 2018

CANCELLED 91 197 295 229 134 138 134 166 136 169 123 143 1955CLEARED 109 262 323 244 265 275 270 257 270 291 244 261 3071ENTERED 631 739 917 866 840 813 946 910 867 980 745 773 10027LOCATED 53 47 69 59 47 58 58 43 60 60 27 39 620MODIFIED 6067 249 426 232 437 248 430 445 329 464 427 344 10098SERVED 4 15 20 2 15 14 15 17 16 18 9 9 154TOTAL 6955 1509 2050 1632 1738 1546 1853 1838 1678 1982 1575 1569 25925

TYPE JAN FEB MAR APRIL MAY JUNE JULY AUG SEPT OCT NOV DEC YTD 2018GUNS 1062 10 14 12 12 10 19 11 7 9 19 9 1194PROTECTION ORDERS 975 168 364 180 372 215 329 377 289 403 284 289 4245PERSONS 59 32 50 55 78 74 61 58 55 75 70 44 711PROPERTY CRIMES 473 63 26 50 49 57 81 45 47 67 58 24 1040SUPPLEMENTS 80 100 114 86 107 116 107 137 106 130 66 81 1230VEHICLE CRIMES 959 361 487 505 391 386 438 414 420 483 463 484 5791WARRANTS 3347 775 995 744 729 688 818 796 754 815 615 638 11714TOTAL 6955 1509 2050 1632 1738 1546 1853 1838 1678 1982 1575 1569 25925

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POLICE AGENCY JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC YTDARLINGTON 2196 1913 2371 2318 2161 2155 2444 2335 2404 2437 2237 2086 27057BRIER 438 304 417 487 352 345 296 390 387 415 342 466 4639DARRINGTON 91 101 115 89 113 112 106 162 107 123 84 81 1284EDMONDS 2477 2204 2481 2488 2546 2544 2988 2673 2740 2570 2405 2372 30488EVERETT 12188 9912 12358 12076 12950 12760 13911 13656 12598 12042 10943 11086 146480GOLD BAR 247 166 289 192 287 274 295 292 172 234 163 168 2779GRANITE FALLS 363 243 382 362 473 419 399 405 353 442 359 270 4470LAKE STEVENS 2078 1598 1952 2034 2609 2103 2416 2340 2354 2209 2081 2106 25880LYNNWOOD 3829 3008 4060 3696 3886 3817 4140 3679 3906 3603 3260 3429 44313MARYSVILLE 6198 4652 5919 5727 6205 6051 6146 5637 5741 5857 5032 5255 68420MILL CREEK 1313 1019 1298 1270 1418 1200 1221 1224 1439 1460 1048 1091 15001MONROE 2334 1618 2247 2056 2281 1959 2139 2011 1840 1999 1644 1710 23838MOUNTLAKE TERRACE 1594 1346 1636 1550 1497 1252 1495 1500 1487 1395 1210 1289 17251MUKILTEO 1979 2014 2133 2152 2557 2515 3309 2469 2528 2295 2568 2213 28732SNOHOMISH 981 766 971 1114 1189 1112 1111 1203 1045 1139 894 951 12476SNOHOMISH COUNTY +Index 13794 11489 15049 15610 15887 16504 17887 17767 16145 15650 14131 14898 184811STANWOOD 590 622 888 769 868 759 804 706 841 758 759 768 9132STILLAGUAMISH 902 556 638 893 1062 1012 913 909 842 821 710 751 10009SULTAN 389 315 419 390 407 447 448 432 375 471 367 367 4827WOODWAY 74 70 87 81 103 83 76 90 53 51 47 67 882

POLICE EVENTS PER AGENCY 2019

ARLINGTON4.1%

BRIER0.7%

DARRINGTON0.2%

EDMONDS4.6%

EVERETT22.1%

GOLD BAR0.4%

GRANITE FALLS0.7%

INDEX3.9%

LAKE STEVENS6.7%

LYNNWOOD10.3%

MARYSVILLE2.3%

MILL CREEK3.6%

MONROE2.6%

MOUNTLAKE TERRACE4.3%

MUKILTEO1.9%

SNOHOMISH27.9%

SNOHOMISH COUNTY1.4%

STANWOOD1.5%

STILLAGUAMISH0.7%

SULTAN0.1%

EVENTS PER AGENCY 2019

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FIRE AREA JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC YTDAIRPORT FIRE 24 26 29 25 26 43 32 33 39 28 22 27 354ARLINGTON CITY 256 255 333 301 275 301 293 326 268 311 293 260 3472ARLINGTON RURAL FD 21 42 74 67 53 49 49 80 61 53 71 67 67 733DARRINGTON FD 24 42 45 42 53 26 37 34 84 39 39 38 39 518EVERETT CITY 1848 1744 1972 1810 1866 1733 1886 1856 1800 1850 1761 1750 21876FD 19 35 21 32 29 35 31 45 40 51 21 18 24 382FD 7 (Mill Creek excluded) 556 496 573 488 560 589 610 608 577 571 515 569 6712GETCHELL FD 22 35 26 34 29 47 45 40 49 39 30 34 25 433GOLD BAR - INDEX FD 26 74 67 78 71 67 69 76 75 62 74 61 51 825GRANITE FALLS FD 17 147 136 177 158 162 160 165 146 138 124 134 143 1790HAT ISLAND FD 27 2 1 3 4 3 6 3 3 2 1 2 1 31LAKE ROESIGER FD 16 11 15 20 13 11 19 12 12 15 6 16 14 164LAKE STEVENS FD 8 331 330 399 372 390 367 350 381 363 391 364 373 4411MARYSVILLE FIRE 1067 1111 1272 1055 1205 1288 1230 1197 1073 1021 940 1030 13489MILL CREEK CITY 153 165 153 161 153 181 157 163 160 188 151 180 1965MUKILTEO CITY 183 178 203 156 171 172 209 206 178 161 156 182 2155NORTH COUNTY FIRE (UNINC) 145 179 158 128 143 177 152 170 191 158 120 141 1862OSO FD 25 10 12 11 14 10 13 10 11 4 6 5 15 121ROBE FD 23 4 3 16 7 7 12 8 4 3 7 4 15 90SNOHOMISH FD 4 300 256 277 274 285 294 286 302 305 321 267 256 3423SOUTH COUNTY FIRE (TOTAL) 2341 2286 2384 2174 2393 2362 2441 2403 2416 2425 2278 2503 28406

SOUTH COUNTY FIRE (UNINC) 1084 1062 1117 1027 1073 1119 1129 1065 1049 1088 1053 1103 12969EDMONDS CITY (CONTRACT) 444 415 425 383 468 461 456 477 482 471 461 535 5478

BRIER CITY 28 40 43 33 26 33 43 48 34 46 29 35 438LYNNWOOD CITY 554 535 600 527 599 575 574 594 602 584 530 612 6886

MOUNTLAKE TERRACE CITY 231 234 199 204 227 174 239 219 249 236 205 218 2635STANWOOD CITY 163 149 165 170 174 132 153 137 138 151 140 161 1833SULTAN FD 5 89 69 82 75 95 79 83 104 65 96 79 81 997TULALIP FD 15 84 67 67 63 80 79 102 97 86 76 79 74 954

FIRE EVENTS PER AGENCY 2019

AIRPORT FIRE0.4%

ARLINGTON CITY4%

ARLINGTON RURAL FD 211%

DARRINGTON FD 24

1%

EVERETT CITY23%

FD 190.4%FD 7 (Mill Creek

excluded)7%

GETCHELL FD 220.4%

GOLD BAR - INDEX FD 261%

GRANITE FALLS FD 172%

HAT ISLAND FD 270.03%

LAKE ROESIGER FD 160.2%

LAKE STEVENS FD 85%

MARYSVILLE FIRE14%

MILL CREEK CITY2%MUKILTEO CITY

2%

NORTH COUNTY FIRE (UNINC)

2%

OSO FD 250.1%

ROBE FD 230.1%

SNOHOMISH FD 44%

SOUTH COUNTY FIRE (UNINC)

13%

EDMONDS CITY (CONTRACT)

6%

BRIER CITY0.5% LYNNWOOD

CITY7%

MOUNTLAKE TERRACE CITY3%

STANWOOD CITY2% SULTAN FD 5

1%

TULALIP FD 151%

EVENTS PER FIRE AGENCY 2019

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Technology Update Tech Projects Report Last year, was a year for our department to get caught up on projects. We implemented a project management process to help our department process and manage all of our projects better. This allowed our tech staff to create timelines that gave a clear visibility on when projects would be complete. With the success of this process, we will continue to operate in the same fashion for 2020. This year we will be structuring our projects based on the available timelines of projects that are already in process. Our department remains committed to support and complete all projects assigned to them.

02468

102020 Snohomish County 911 Tech Projects by Category

Total

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Project Status Update New World Systems Tyler has been working diligently to resolve the CAD latency issues. It turns out the latency is in a combination of modules in CAD. So far, Tyler has identified 7 areas that are producing the latency. They have provided one-off fixes for 5 of the 7 known issues and the one-offs have been applied to a select set of workstations on the dispatch floor. So far they all seem to be working. If that continues to be the trend, we will deploy the fixes across the dispatch floor this week. The two test PC’s also seem to be working well and are alleviating some of the latency as well. We plan to test them for the remained of the month on the floor and will purchase the new CAD PC’s in early February. Crew Force and Shield Force Testing in the live environment continues. A meeting is planned for this week to bring the testers together to discuss and review their results. So far testing has been going well. Agencies are seeing value in the product although it is not as feature rich as many had hoped. For instance, on the fire side, CrewForce will be beneficial for Commanders and Chiefs who are not issued or do not regularly use and MDC for a quick, easy, mobile way of seeing what is going on in the county. Another use case on the police side is for tracking K9 units once deployed in the field, away from their vehicle. Testing is expected to wrap up by the end of this month and recommendations will be brought to the TACs. Marysville Campus Network Connection We are currently working with County IT to develop a plan to share the fiber already in place to the Sheriff’s office in Marysville. At the same time, we are working with the property owner and WAVE Broadband to determine the best method of connecting the Wireless tech building with the Sheriff’s building.

Facilities Starting this month, we will be engaging an architect to help us do a cost estimate for some needed tenant improvements at our North campus building. We need additional training, meeting, and office space to accommodate our staff and training needs. The proposed changes will involve hiring a contractor to build walls and modify existing electrical and HVAC systems to accommodate the new spaces. I have included a drawing with the proposed improvements highlighted in green. In addition to the proposed construction, it has been several years since the inside walls have been repaired and painted and the blinds on the dispatch floor are in need or replacement. Some of this work is already funded in a Tenant Improvement 2020 capital plan, however we anticipate bringing forward an additional request as early as the February board meeting.

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Wireless Technology Report RRP Coverage Update We continue to work with Motorola to understand the performance, schedule, and potential cost impact associated with single-/dual-/tri-band operation. Motorola is working on our coverage information request, and we anticipate communicating their schedule for delivery on the first-round of information at this month’s board meeting. A “deep dive” of the coverage issue was presented with the Future Technology Committee earlier this week, and we are confident that our process to come to a clear and documented understanding with Motorola is the best one to ensure a solid understanding of the system and its performance for our agencies. We will continue to drive Motorola while maintaining quality and documentation control, but they are the only source for this information and as such, have a major impact on our resolution schedule and when we can order mobile and portable radios. RRP Cache Radios As reported last month, SNO911 has requested 80 portables and 20 mobile radios for early delivery to replaced failed and out of support radios (e.g. MCS mobiles and MTS portables primarily). We do not have an expected ship-date as of this report, but we will expedite shipment as soon as possible. Installation for these mobile radios is anticipated to be performed by the agencies, but can be facilitated by WT as necessary. This creates an additional process in the RRP to track and update these radios during the course of the project, but is necessary to ensure that we are replacing broken equipment moving forward. We ask that the agencies contact our Project Manager – Michael Gallagher (mgallagher@sno911.org) - to coordinate and communicate their needs.

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RRP “Additional Radios” As reported last month, we are working to reimburse agencies who have purchased mobiles and portables for new staff and vehicles. Since our initial reimbursement of Mukilteo Fire in late December, we have received more requests and are processing. We would like to transition all future requests so that SNO911 is ordering these radios directly and seeking either reimbursement or utilizing project contingency and thus simplifying the process for our agencies. Please contact our Project Manager – Michael Gallagher (mgallagher@sno911.org) - to coordinate and communicate your needs.

RRP Mobile Radio Installation Process We have received indications that some agencies desire to perform their own mobile radio installation rather than have the RRP perform them as currently scoped and costed. SNO911 respects and understands the complexity of this decision, and has supported these discussions to date. The RRP has concerns if the project is forced to migrate from a single-vendor approach - which simplifies coordination/scheduling – as well as provides a uniform quality control and enforcement process to a multi-/agency-led approach. We will follow the RRP governance for any project change decision, but request that each agency interested in performing their own installation bring this up at their next respective TAC meeting so we can start discussions as a plan/policy needs to be created immediately and change communicated to Motorola. This is likely to have cost and scope increase for the WT department due to the increased staffing to support simultaneous installations, delivery, and additional programming support. The RRP anticipates that each interested agency will provide their own resource for coordinating the delivery and installation of these radios and will coordinate with WT for programming.

RRP WAVE 5000 Decision The RRP team and the PPC are united in their recommendation of deploying WAVE 5000 as contracted currently with Motorola vs. WAVE (formerly known as WAVE on Cloud). Per the request of the Board in December, the RRP team has reviewed the decision of the RRP and PPC with the TACs and anticipates (as both Police- and Fire-TAC take place between this Board report and our Board meeting) that we will be united in our recommendation to move forward with WAVE 5000. Due to the time-compression between the publishing of this board packet and the TACs we have not included an APF to request Board action, but a motion will be suggested at our January Board meeting to formalize our way forward so that Motorola can begin work immediately.

RRP Staffing Plan Per the instructions received from the December 2019 board meeting, WT has begun work on an RRP staffing plan to communicate our need and provide documentation/support for increased staffing for the RRP. Howard and myself are working to evaluate the planned activities for the existing staff for the year(s) and forecast where we need additional resources and what the skillsets of those resources must be over time. We anticipate delivering this plan so that it can be discussed during the February board meeting and potentially approved. A major factor to when

22

we will need these resources is an agreed-upon schedule with Motorola, which is likely months away from being completed. We are using the guidance of the board last month and anticipate proactively hiring where appropriate to ensure we are ready when Motorola is. We had an opportunity fall into place, and have extended an offer to a qualified candidate for our Lead Project Manager position. This position is envisioned to take the helm of the project and become the primary manager of the contract with Motorola. This will allow me to focus on other needed areas such as policy development, expansion/delivery of services and communication to our agencies and partners, as well as the creation of long-term sustainment and replacement programs in addition to the other WT operational needs. Yearly Preventative Maintenance – 800 MHz Radio Staff will be performing the yearly scheduled preventative maintenance of the radio equipment over the next 45 days. Preventative maintenance is a period where all of the fixed radios are validated for proper operation and performance. Outages are normal while working on a channel, but are done in such a manner where this should be transparent to our agencies. This is an important part of knowing the status of our existing system and allows us to properly document and baseline our systems performance. This work is primarily focused on the 800 MHz radio system, and does not include the VHF paging system. Long-Term Maintenance and Replacement Schedule WT is working to further adopt the business practices of the other departments at SNO911, and an important part of this is establishing a maintenance and replacement plan for the existing buildings, towers, and generators in addition to the vehicles and other “heavy” equipment. While the former SERS organization had a high-level plan, there were many items that were not part of the replacement plan that should have been, and the development of a comprehensive plan is an important part of establishing a longer-term 15-year plan as instructed by the Board last year. Staff has begun evaluating our assets, their current place in their life-cycle, and will be drafting a replacement schedule for further review in the coming months. Three Lakes Generator Failure The recent snow caused a power disruption to the Three Lakes site, and during which the permanently-installed generator failed to start. WT staff responded immediately and determined that a rodent had damaged the control circuitry that controls the generator. One of our temporary generators was then retrieved and deployed, and backup power was provided prior to the on-site batteries becoming depleted – thus there was no disruption to the agencies. The staff directly involved in the trouble-shooting and generator replacement were Kevin Arnold and Andy Perry, but additional support was provided other staff as well. WT will immediately work to replace the damaged circuitry and repair/seal the rodent entry in order to return the mobile generator to wider availability.

23

Gold Hill Generator Installation Status Our vendor is nearly complete with their manufacturing process and staff will be scheduling the inspection of the generators when complete. Installation is now on-hold due to the snowfall, and will likely be scheduled upon the melting of the snow. SNO911 has staged our second temporary generator at Gold Hill to minimize restoration time should there be two catastrophic generator failures, but we anticipate that we will run through the winter with no issues.

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ANDERSON HUNTER LAW FIRM, P.S.

2707 COLBY AVENUE, SUITE 1001

EVERETT, WASHINGTON 98201

(425) 252-5161

FAX: (425) 258-3345

www.andersonhunterlaw.com

JES\19450\0001\01046540.v1

AMY C. ALLISON

JEFFREY H. CAPELOTO

GLENN PAUL CARPENTER

RYAN M. CASEY

BRADFORD N. CATTLE

JOHN A. FOLLIS

NICOLE FRANKLIN

G. GEOFFREY GIBBS

IAN JOHNSON

C. MICHAEL KVISTAD

JULIA M. LINDEMAN

JORDAN STEPHENS

LAURIE UMMEL

JEFFREY C. WISHKO

O.D. ANDERSON (1892-1961)

JAMES P. HUNTER (1915-1988)

M E M O R A N D U M

TO: Board of Directors, Snohomish County 911

FROM: Jordan Stephens and Brad Cattle

RE: Radio ownership

DATE: December 16, 2019

In the process of upgrading the County-wide radio system, Snohomish County 911 (“SNO911”)

will be acquiring approximately 4,500 handheld radios for distribution to member agencies for

their field personnel. Each radio unit has an approximate value of $6,000. Thus, the total value

of these radios is approximately $27,000,000.

At the October 17, 2019 meeting, the Board of Directors (“Board”) asked Anderson Hunter to

provide its opinion on two ownership options regarding these handheld radios SNO911 will soon

be acquiring with sales tax funds. This Memo addresses the pros and cons of the following options:

(1) SNO911 retaining ownership of the radios and leasing them to member agencies and (2)

SNO911 transferring ownership of the radios to member agencies.

1. SNO911 RETAINS OWNERSHIP OF THE RADIOS.

Under this option, SNO911 would enter into a lease with an agency and SNO911 retains ownership

but the agency maintains possession. A lease agreement could require the agency to follow

requirements regarding the radios, such as conducting regular inventories and providing consistent

updates regarding asset tracking.

However, this option would not relieve SNO911 of its obligations regarding the property. If an

agency failed to perform under the lease agreement. SNO911 would ultimately retain

responsibility and accountability with the State Auditor’s Office (“SAO”). The SAO obligations

remain with the owner of the items, which, under this Option 1, would be SNO911.

When contacted by SNO911 staff, MRSC expressed concern regarding SNO911 liability under a

lease agreement. A Finance Consultant with MRSC also pointed out that given the cumulative

value of the radios - $27 million – the radios will certainly pique the attention of the SAO, and that

25

Memorandum

December 16, 2019

Page 2

JES\19450\0001\01046540.v1

SNO911 can anticipate that the SAO will make detailed inquiries regarding the radios given their

collective value.

From a practical standpoint, as SNO911 will have little control over safekeeping, inventorying,

and setting standards for use of the radios, ownership responsibility has its challenges. The

individual in possession and control of the radios is the only party who can be meaningfully

responsible for the equipment. Under Option 1, SNO911 would ultimately be responsible for

$27,000,000 worth of equipment that is not in SNO911’s possession. At the same time, since the

radios are assets of SNO911, it must develop a reasonable program and commit reasonable

resources to insuring that the member agencies are being responsible with their respective

inventory practices and any other aspects of the leases that are relevant to the SAO.

2. SNO911 TRANSFERS OWNERSHIP OF THE RADIOS.

Under this option, SNO911 would purchase the radios and transfer ownership to each member

agency. In this model, each agency would maintain ownership of the equipment and SNO911

would provide warranty services regarding maintenance and the provision of a loaner radio during

maintenance time. The SNO911-provided maintenance could include needed contacts with

Motorola. The ILA between SNO911 (as successor to SERS) and Snohomish County anticipates

that subscriber equipment may be owned by individual agencies by way of agency agreements.

The transfer agreement would convey ownership of the radios in consideration of the agency’s

ownership responsibilities and status as a SNO911 member and associated payment of member

assessments. The agreement could also contain certain limitations, such as requirements that the

radio be exclusively used on the SNO911 system and that SNO911 would have a right of first

refusal if the agency desired to sell or otherwise convey its ownership in the future.

In our opinion, Option 2 is in SNO911’s best interest and substantially outweighs Option 1. The

practical problems are reduced and the legal relationships are better defined.

26

Snohomish County 911 Finance Committee

Meeting Summary for January 9, 2020/ 1:30 – 3:00 pm Location: SNO911 – Kurt’s office

Note: Follow-up action items are noted in italics. Decisions are underlined. Meeting Attendance:

Committee Members George Hurst David Chan Susan Neely Bob Colinas Staff Support Team Kurt Mills Angie Baird Terry Peterson Brad Steiner Sharon Brendle

George called the meeting to order at 1:34 pm

I. Reports.a. Blanket Voucher Report. A few questions:

Reimbursement to Mukilteo on radios previously purchased by that agency. Terryexplained that the reimbursements are handled on an as-needed basis. If an agency isfacing an immediate need for a radio, the policy allows for SNO911 to reimburse thatagency for the cost of the radio. He added that SNO911 is in the process of securing 100radios from Motorola, which means that instead of reimbursing, they can just be issued.This was discussed and approved at the December board meeting. Also discussed was thelarge payment to Motorola in the amount of $13 million that covered the milestone twoof the contract that relates to the hardware the agency took possession of in November.

Terry reported that Everett, the Sheriff’s office, and Marysville Fire will also be submittingreimbursement requests. These new radios will be compatible with the new radiosystem. There was discussion about what steps had been taken to insure the radios arecompatible with the new radio system and Kurt explained they are compatible.

Susan stressed the importance in developing policies that address replacement schedulesfor the radios. Kurt said discussions are on-going and while decisions aren’t final we areexpecting a robust warranty the agency liability includes things like out of warranty ornegligence. We are considering how we even have prorated reimbursement if a radioexperience a non-warranty issue shortly before it is due to be replaced that would limitagency exposure.

Laptops purchased for South County Fire. George had a question about the laptopspurchased and asked if the purchase was complete. Kurt confirmed that all have beenpurchased and delivered to South County Fire.

Bob Colinas moved to recommend approval of the December Voucher Report, seconded by David Chan and approved by unanimous consent.

II. New Business.

27

a. Meeting Start time changes. To accommodate a meeting conflict for one of the members, the committee agreed to adjust the meeting start time for the next 3 months. For February, March and April the meeting will start at 10:00.

III. Good of the Order a. Discussion on Finance Committee’s role and direction. David Chan sent out two emails prior

to the meeting that addressed some of his interests regarding the focus and role of the committee. David’s emails were printed and shared as well as the Role of the Finance Committee that had been approved by the Board in July 2018. Highlights of the discussion are as follows:

Should the committee’s focus be at a higher level. David said he wants to focus on more long-term financial goals, rather than the day-to-day operations of the agency. He’s also interested in establishing a long range plan for a future facility, and asked if there was staff available to do an analysis on rent versus purchase.

Monthly financial reports. The committee discussed the reports currently being provided and asked about the delay in publishing. Angie explained the process involves the department verifying the integrity of the financial statements. It also includes a full analysis on the expenses made. Kurt asked that if the committee’s request is for monthly reports, that they give the department time to consider how to fulfill that request. Additional discussion followed on the software currently being used and its capability was questioned. It was explained that the software isn’t the issue, and reports can be printed with a click of a button, but the department prefers to go through a process that verifies reports rather than publishing a report that may contain errors. Kurt assured everyone that if anything comes up, they do not wait until the end of the quarter to notify the board. After further discussion, the committee’s consensus is to keep receiving the quarterly reports, including the detailed analysis, but to also receive an aggregate monthly fund balance report, which would show the totals in revenue and expenses, including the percentage of the budget year expended.

Long term strategic planning. Kurt spoke about a firm that has been working with ValleyCom in determining their long term strategic plan for that agency. He explained Kurt and Terry were evaluating recommending this approach that could include some of the long range planning being discussed today. They would look at all components within the agency including financial. Kurt and Terry are working to set up a meeting with this firm to get an idea on the project scope and cost, which they would then bring to the board to get support. Bob asked if it was wise to start a new project given that the agency already had a future facility study. Kurt believes that the firm would take the existing pieces of work that have already been done and incorporate that into their overall agency study. He also said he believes that the Future Facility group should continue to meet, and added that he thinks a strategic plan could tie all the pieces together and create a clearer path for the future. Kurt will follow up with Chief DeMarco to see what the status is of Everett’s facility study.

28

What are the needs of the Finance department? Should a new accounting system be explored and should agency finance directors be asked for recommendations. Kurt thinks that the Strategic Plan may include looking at all the software being used by SNO911. The payroll software was recently upgraded and as that process continues it is natural to look at other applications from time to time. Questions about cost, who will do the work, how long will it take, and what are the impacts should all be considered. Susan recommended asking the finance department to suggest a timeline on when it would be the most convenient for them to start exploring other options. This option could include asking for assistance from other member agency’s finance directors, but she prefers not imposing her own schedule to a department that is already burdened. Kurt said he will have that discussion and come back in February with some thoughts.

Is the budget review process with agency finance directors still relevant? Terry recalled the participation over the last two years showed that there is still interest. Kurt added that if the Finance Directors see value in the review, they will continue to schedule annual budget reviews.

Key Performance Indicators or Dashboard Reports. Commissioner Chan asked about how efficiencies are measured. Kurt and Terry described what operational performance data is currently being shared in the board report. This includes calls for service, call answering time, fire dispatch times, and incoming call volumes. The agency’s goal is to include additional metrics and have them be included in the board packet as well. Kurt explained that fire personnel from South County Fire have been instrumental in researching data and measuring efficiencies. Kurt invited David to meet with him and go over each of the reports that are in the packet. Terry added that ways in which performance can be measured include preparing an annual report or continuing with a staffing analysis similar to one that was done during pre-consolidation. He went on to say a strategic planning process could also explore areas where agencies could collaborate in the future.

George summarized today’s discussion as relating to David’s email:

No significant changes to the role or mission of the finance committee.

Kurt will discuss with finance department to get a feel as to when they would like to discuss changes

Monthly reports – Kurt said something will be put together that will be more of a high level look at the fund balances. Significant changes will be reported as they’re discovered.

Quarterly reports – will be available a month after the quarter ends, except for end of year which require more time to compile.

Long term financial outlook – Kurt and Terry would like to gather more information and bring this topic forward to the board for future discussion. Also mentioned was the forecasting of sales tax revenue from the radio

29

replacement project, and whether money could go to funding a future facility or offsetting assessments. Susan agreed that a long term plan should be done as to how the money could best serve the citizens of the county, but stressed caution due to the potential volatility of sales tax revenue.

b. South County Fire to recognize Commissioner Richard Schrock. This will take place at their January 21st meeting, 7:00 p.m.

The meeting was adjourned at 2:50 pm. The next Finance Committee meeting is scheduled for February 13, 2020, at 10:00 a.m. SNO911’s Glacier Peak Meeting Room.

30