Snapshot on Business 2016
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Transcript of Snapshot on Business 2016
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8/18/2019 Snapshot on Business 2016
1/48
Zfhpsdot of Nuscfiss8 • @hy 8, >78; Zthtisvcaai • @oorisvcaai
Zf psdotOF NYZCFIZZ
H c lpd aob ht aoj ri nucfiis.]]].@OO^IZ[CAAI\^CNYFI.JO@ • ]]].Z\H\IZ[CAAI.JO@
@hy 8, >78;
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Zfhpsdot of Nuscfiss> • @hy 8, >78; Zthtisvcaai • @oorisvcaai
Kcaa your do`i wctd ofi stop.
]i okkir `ori tdhf wdht cs of tdi sdowroo`
oor.
]i provcli quhacty kurfcturi hfl prokisscofha
sirvcji ht hkkorlhnai prcjis. Our krciflay hfl
riachnai sthkk cs hawhys diri to hsscst you
wctd haa your kurfcturi fiils.
• ^ijacfirs & ^ijacfcfm Kurfcturi
• Nilroo` Kurfcturi & @httrissis
• Zokhs & Acvcfm ^oo` Kurfcturi
• Lcfcfm ^oo` Kurfcturi
]i wiri votil tdi >78; ^ihlir–s Jdocji
Nist Kurfcturi Ztori hfl Kcfist Wahji to
Nuy h @httriss cf Zthtisvcaai. ]i provcli
quhacty kurfcturi hfl prokisscofha sirvcji ht
hkkorlhnai prcjis. Our krciflay hfl riachnai
sthkk cs hawhys diri to hsscst you wctd haayour kurfcturi fiils.
Zpijchaczcfm cf styacsd hfl hkkorlhnai
kurfcturi hfl `httrissis.
\HSAO^ KY^FC\Y^I
8788 ]. Kroft Ztriit • Zthtisvcaai FJ >4;==
=7>3
Hliahcli
$
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Zfhpsdot of NuscfissZthtisvcaai • @oorisvcaai @hy 8, >78; • :
Jurrift Owfirs/@hfhmi`ift5 Eikk Zdoi,
Mifirha @hfhmir
@oorisvcaai Korl–s pdcaosopdy cs jiftiril of our
jori vhauis wdcjd cs \ih`worb-Hjjoufthncacty-Jo``ufcty hfl Cftimrcty. Our saomhf ‑\rihtcfm
Wiopai ]iaa cs ]diri ]i Ixjia‐- cs so`itdcfm wi
acvi iviry lhy.
Dow dhs `y nuscfiss jdhfmil scfji cts sthrt-?
H aot dhs jdhfmil scfji wi sthrtil cf 83;8.
Our jo``ufcty dhs jdhfmil tri`iflousay.
Kro` h sc`pai @caa towf to h mrowcfm sunurn
ok Jdhraotti- ]O]! \di Cftirfit cs wdht dhs
jdhfmil our nuscfiss tdi `ost ovir tdi ahst tif
yihrs. Ct jirthcfay pahys h scmfcjhft roai cf dow
wi `hrbit our cfviftory to dow wi jo``ufcjhtiwctd our justo`irs. Ct–s stcaa hnout piopai hfl
dow tdiy–ri trihtil-tdht dhsf–t jdhfmil.
]dht lo you `hbi/Zpijchaczi cf5
]i hri tdi Korl Lihair kor tdi @oorisvcaai/Ahbi
For`hf hrih siaacfm haa `olias ok Korl–s hwhrl
wcffcfm prolujts. ]i siaa pri owfil vidcjais
hfl Jirtcil Wri-owfil Korls. ]i sirvcji haa
`hbis hfl `olias. ]i lo haa riphcrs kro` oca
& atir jdhfmis to ifmcfi rinucals. Haso, wi
siaa Korl Whrts hfl liacvircfm tdi` to `hfy
wdoaishai outaits. Our Joaacscof Jiftir cs h Lcrijt
^iphcr Khjcacty kor `ost `heor cfsurhfji jhrrcirs.
]dht `hbis your nuscfiss ufcqui-?Cf Ojtonir 83;8 Mrhly Zdoi sthrtil @oorisvcaai
Korl cf h s`haa nrcjb khjcacty cf lowftowf
@oorisvcaai. Ct whs kouflil of tdi prcfjcpais ok
cftimrcty hfl trihtcfm piopai wiaa, tdisi sh`i
prcfjcpais stcaa hppay to our lhcay opirhtcof 99
yihrs ahtir. Ct cs our outsthflcfm i`paoyiis tdht
`hbi our nuscfiss ufcqui. Zo`i ok our sthkk dhs
niif wctd us kor >7+ yihrs.
@y Opcfcof of tdi Jurrift Aojha nuscfiss
jac`hti cs5
Ixtri`iay Wosctcvi! ]i hri kortufhti to acvicf h mrowcfm prospirous hrih. Hwhrl wcffcfm
sjdooa systi`s, nihutckua Ahbi For`hf hfl h
jhrcfm jo``ufcty haa roaail tomitdir to `hbi
@oorisvcaai ofi ok tdi `ost popuahr spots to
`ovi cf H`ircjh! Dow jhf you fot ni posctcvi!
8:3-898 I. Wahzh Lr.
@oorisvcaai, FJ >4889
=7
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Zfhpsdot of Nuscfiss< • @hy 8, >78; Zthtisvcaai • @oorisvcaai
Dhvi you dhl h jdhfji to vcsct your aojha do`itowf Bc`nriaa–s
Kurfcturi Ztori ahtiay? Sou eust `cmdt ni paihshftay surprcsil...
Fot ofay lo wi dhvi tdi viry ahtist cf joaorkua khsdcofs hfl styais, wi
stcaa okkir tdi` ht h prcji tdht cs eust rcmdt kor iviryofi–s nulmit. ]hft
fh`i nrhfls ht jo`pitctcvi prcjis? Dow hnout Hsdaiy, Jorcftdchf,
Zihay Wosturipilcj, hfl Zcmfhturi Liscmf ny Hsdaiy to fh`i h kiw.
]hft tdi ahtist cf iaijtrofcjs? Aoobcfm kor fiw juttcfm ilmi Z`hrt
or :-L \[s? ]i dhvi nrhfl fh`is acbi Zh`sufm, AM, hfl Whfhsofcj
of our oor. Dow hnout fh`i nrhfl hppachfjis? Fiil tdi fiw kroft
aohl whsdir hfl lryir jo`ncfhtcofs? ]i dhvi tdi` cf stojb, rihly to
liacvir to your do`i, hfl hawhys ht h prcji tdht ts rcmdt cftoyour nulmit.
Zcfji wi dhvi h 788) kurfcturi rithca nuscfissis cf tdi Yfctil
Zthtis? ]i hri haso tdi ahrmist cflipiflift lihair nhsil cf FJ hfl
ZJ. Nut wctd haa tdht shcl, our nist hssits hri stcaa our i`paoyiis. ]i
stcaa prcli oursiavis cf provclcfm tdi hnsoauti nist justo`ir sirvcji
cf tdi nuscfiss. \di oal khsdcofil ‑ril jhrpit triht`ift‐ cs hacvi hfl
wiaa ht Bc`nriaa–s. ]i scfjiriay aovi our justo`irs, hfl hpprijchti
iviry scfmai pirsof tdht wi dhvi tdi prcvcaimi ok sirvcfm. Zo C hsb
hmhcf, dhvi you dhl h jdhfji to vcsct your aojha do`itowf Bc`nriaa–sKurfcturi ahtiay?
]i woual acbi to pirsofhaay cfvcti you hfl your kh`cay to mcvi us h
jdhfji to sirvi you!
www. bc`nriaas.jo`
>848
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Zfhpsdot of NuscfissZthtisvcaai • @oorisvcaai @hy 8, >78; • 9
84;==
=7.:;38
>84833WO]I^ NYS
]ctd Nucat-Cf Ahllir
& Zhkity ^hcas
JDI^^S KCFCZDO ̂ Z@OBS NAHJB
\]CF ZCUIZAICMD NIL $>
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Zfhpsdot of Nuscfiss; • @hy 8, >78; Zthtisvcaai • @oorisvcaai
Sihr Kouflil5 8347
Jurrift owfirs/`hfhmi`ift5 Miormi Zu`row hfl ^hfly
Zu`row
Hnout tdi nuscfiss5 ]i spijchaczi cf ixtircor ri`oliacfm,cfjaulcfm wcflows, loors, sclcfm, ifjaosuris, muttir muhrls
hfl `ori.
Our nuscfiss cs ufcqui nijhusi5 ]i dhvi niif cf nuscfiss
kor :; yihrs, wdcjd cs ha`ost ufdihrl ok cf our cflustry.
@ost ok tdi wcflow or ri`oliacfm jo`phfcis out tdiri tolhy
wiri fot diri >7 yihrs hmo, hfl ufkortufhtiay tdiy wof–t ni
diri cf tdi kuturi. ]i–vi bipt hf H+ rhtcfm wctd tdi Nittir
Nuscfiss Nurihu scfji eocfcfm cf 834;. ]i hri h tdrii-tc`i
fhtcofha hwhrl wcffcfm jo`phfy hfl dhvi tdoushfls ok
shtcsil justo`irs, cfjaulcfm tdi \owf ok @oorisvcaai,
Lhvclsof Joaaimi hfl vhrcous jdurjdis hfl do`iowfirs. Cf
our nuscfiss, ixpircifji joufts. \di `ori quhacty worb wi
lo, tdi `ori wi aihrf dow to nist sirvi our jacifts.
Our nuscfiss pdcaosopdy cs tdht wi niacivi cf provclcfm our
jacifts wctd tdi nist prolujts hvhcahnai, cfsthaail ny trhcfil
pirsoffia ht h khcr prcji.
Dow tdi nuscfiss dhs jdhfmil5 ]dif wi rst sthrtil,
piopai wiri `ori cftiristil cf tdi histditcjs ok wcflows,
loors hfl sclcfm. \olhy ct–s fot eust hnout dow tdcfms aoob,
ct–s hnout dow tdisi prolujts pirkor`. \diri dhvi niif
`heor hlvhfji`ifts cf ifirmy ikjcifjy ok tdi prolujts wi
okkir. M&Z cs proul to jhrry two acfis ok dcmday-rhtil wcf-
lows. Wiopai hrif–t eust aoobcfm to uplhti, tdiy–ri aoobcfm to
`hbi hf cfvist`ift cf tdicr do`i. ]i eust dhl h jacift tiaa
us tdht dcs kh`cay dhs jut 4889
M&Z W^CJI @H\JD
MYH^HF\II
Sou jhf fot fl h nittir
wcflow kor aiss
@ost ifirmy ikjcift•wcflow of tdi `hrbit\cat cf kor ihsy jaihfcfm•
Hllil sijurcty •@hfy Optcofs & Joaors•
HvhcahnaiZiak Jaihfcfm Mahss•
M&ZJOF\^HJ\CFM, CFJ
]dht `hbis M&Z tdi #8 ^i`oliair
cf @oorisvcaai kor :; SIH^Z?
Ixtircor ^ifovhtcofs Zpijchacsts• Aojha Kh`cay Owfil Jo`phfy Zcfji 8347• : \c`i Fhtcofha Hwhrl ]cffcfm Jo`phfy
• H+ NNN ^htcfm Zcfji 834;• \doushfls o shtcskil jacifts, Cfjaulcfm tdi \owfo @oorisvcaai, Lhvclsof Joaaimi hfl `hfy `ori.
^I@OLIACFM W^OEIJ\
FI] JOFZ\^YJ\COF
JO@@I^JCHA EONZ, CFJAYLCFM JDY^JDIZ
]I DH[I H 97 SIH^ JO@@I^CHA ]H^^HF\S
]dy Jdoosi M&Z?
Nist]hrrhftycf tdi
Nuscfiss
@iftcofhl rijcivi
87% okkwcflow
cfsthaahtcof
www.mhflsjoftrhjtcfm.jo`
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Zfhpsdot of NuscfissZthtisvcaai • @oorisvcaai @hy 8, >78; • =
^ H J I J C \ S K I Z \ C [ H A
H J i a i n r h t c o f o k @ o o r i s v c a a i H r t s & J u a t u r i
Z h t u r l h y
@ h y 8 77 viflor nootds,hrts & jrhkts, hftcquis, FHZJH^ rhjcfm lcspahys
hfl souvifcr cti`s.Lowftowf `irjdhfts hfl IH\I^CIZ ]CAA NI
OWIF ]C\D ZCLI]HAB ZHAIZ & ZWIJCHAZ.
@ h c f & N r o h l Z t r i i t s
\dcs Sihr–s Wrisiftcfm Zpofsor
@hcf Zthmi Zpofsor kor@uscj of Nrohl Zt.
AC[I IF\I^\HCF@IF\ cf tdi Kool Jourt& Niir Mhrlif of Nrohl Zt.
JIAIN^H\CFM877 SIH^Z!!!]DH\ CZ \DI JDH@NI^ OK JO@@I^JI?\di @oorisvcaai Jdh`nir ok Jo``irji whs rst isthnacsdil cf 838; ‑kor tdi purposi ok
ufctcfm hfl jo`ncfcfm piopai cfto h nhfl ok ahnorirs, tdht wcaa worb kor tdi \owf hfl cts
cftirist ht haa tc`is‐ (].E. Dhsialif, ‑@oorisvcaai, Fortd Jhroacfh 5 \di Ihray Sihrs, W 8, wdif tdi @oorisvcaai
Jdh`nir ok Jo``irji hfl @oorisvcaai @irjdhfts Hssojchtcof `irmil. Kro` tdcs `irmir,
tdi jdh`nir hssu`il cts jurrift cliftcty ok tdi @oorisvcaai-Zoutd Criliaa Jdh`nir ok
Jo``irji.
\di purposi ok tdcs ormhfczhtcof cs kor hlvhfji`ift ok tdi jcvcj, jo``irjcha hfl cflus-
trcha mrowtd ok mifirha cftirist ok tdi \owf ok @oorisvcaai hfl tdi Zoutd Criliaa hrih. Ct cs h
fofprot ormhfczhtcof. Ct lcspifsis cfkor`htcof jofjirfcfm haa hspijts ok tdi jo``ufcty
hfl hjts hs tdi jhthayst cf tdi jcvcj hjtcvctcis. \di @oorisvcaai-Zoutd Criliaa Jdh`nir ok
Jo``irji cs h `heor korji cf pro`otcfm tdi quhacty ok acki.
[cscof Zthti`iftOur vcscof cs to ni h prohjtcvi nuscfiss hfl jo``ufcty ormhfczhtcof jo``cttil to provcl-
cfm ilujhtcof hfl support, wctd hf cfuiftcha vocji, lilcjhtil to ijofo`cj sujjiss hfl
quhacty ok acki tdroumdout tdi mrihtir @oorisvcaai-Zoutd Criliaa hrih.
@csscof Zthti`ift\di @csscof ok tdi @oorisvcaai-Zoutd Criliaa Jdh`nir ok Jo``irji cs to sirvi hs tdi jo`-
`ufcty jdh`pcof hfl hlvojhti kor nuscfiss.
84 @oorisvcaai FJ >4889 =7
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Zfhpsdot of Nuscfiss4 • @hy 8, >78; Zthtisvcaai • @oorisvcaai
Ofi ok tdi `ost nhscj liscris wi dhvi hs cflcvcluhas hfl hs nuscfissis cs to
ni JOFFIJ\IL. ]i siib to fl risourjis tdht jhf diap us mit JOFFIJ\IL
to h `ori prospirous, vcnrhft phtd. \di Mrihtir Zthtisvcaai Jdh`nir ok
Jo``irji cs tdi hrih–s aihlcfm nuscfiss ormhfczhtcof jo``cttil to `hbcfm
tdht JOFFIJ\COF.
]i dhvi ovir =77 nuscfiss phrtfirs wctd wdcjd wi worb fihray iviry lhy
cf so`i khsdcof. Our `csscof cs to diap tdosi nuscfissis nijo`i `ori
sujjisskua. \dht hsscsthfji `cmdt thbi tdi sdhpi ok5
• Fihray >77 fitworbcfm ivifts iviry yihr
• Fihray =9,777 winscti rikirrhas ahst yihr to our `i`nirs
tdroumd our lcrijtory
• H strofm pro-nuscfiss vocji tdht cs you hlvojhti kor krii
iftirprcsi of tdi aojha, sthti hfl fhtcofha poactcjha sthmis
• H joaahnorhtor nitwiif ilujhtcof, nuscfiss hfl movirf`ift
tdht strcvis to nucal h strofm, sbcaail hfl lcvirsi worbkorji
• Joorlcfhtis >: spijcha ivifts tdroumdout tdi jo``ufcty
siibcfm to ixphfl tdi ifirmitcj ‑spcrct‐ ok tdi hrih
• Yfjovir hfl ifmhmi fiw aihlirs tdht sii tdi woral tdroumd
h lckkirift pirspijtcvi
• Zirvi wctd otdir phrtfirsdcp ormhfczhtcofs hfl iaijtil aihlirs to liviaoplrih`s kor our jo``ufcty hfl tdif siib to kuaaa tdosi lrih`s. \omitdir wi
jhf hjjo`pacsd so `ujd `ori tdhf hfy ok us joual lo ny oursiavis.
\dcs Jdh`nir cs ha`ost 877 yihrs oal yit wi dhvi to aoob ht our jo``ufcty wctd
krisd iyis iviry lhy. ]dht wcaa wi aoob acbi cf tdi jo`cfm yihrs? Dow jhf wi
sijuri h prospirous kuturi? Ofay tdroumd worbcfm tomitdir jhf wi `hxc`czi
tdi ijofo`cj vcthacty ok our to`orrow.
Wiopai eocf hfl rifiw tdicr cfvist`ift cf tdi Jdh`nir to ictdir siib to mit
hs `ujd hs tdiy jhf kor tdicr nuscfiss O^ to mcvi hs `ujd hs tdiy jhf kor tdi
jo``ufcty. Our sthkk, tdht dhs h joaaijtcvi
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Zfhpsdot of NuscfissZthtisvcaai • @oorisvcaai @hy 8, >78; • 3
]i hri h `i`nirsdcp nhsil ormhfczhtcof jo`prcsil ok fihray =77 nuscfissis hfl prokisscofhas.
]i niacivi tdht tdi aofm tir` ijofo`cj vcthacty ok h jo``ufcty cs lrcvif ny sujjisskua nuscfissis.
@ujd ok our promrh``cfm cs lcrijtil towhrls nucalcfm h fitworb ok jofthjts kor our `i`nirs.Zpiflcfm `ofiy aojhaay wctd otdir Jdh`nir `i`nirs ixphfls tdi jo``ufcty–s ijofo`cj
prospircty. \droumd vhrcous aihls mroups, nuscfiss hktir/nikori dours, Nuscfiss Ixpo, worbsdops/
si`cfhrs or our ixtrhorlcfhry H`nhsshlors promrh` wi okkir `i`nirs tdi opportufcty to mrow tdicr
aojha nuscfiss. Hllctcofhaay, wi ixpijt to okkir ovir 877,777 rikirrhas ok aojha Jdh`nir `i`nirs
to tdi vhst fu`nir ok cftirfit hfl tiaipdofi cfqucrirs.
Zirvcfm Hs H Yfcil [ocji KorNuscfiss Cf Wunacj Hkkhcrs
\dcfb Aojha cs h punacj hwhrifiss jh`phcmf tdht dcmdacmdts tdiposctcvi risuats wdif jofsu`irs hfl nuscfiss aihlirs support hrih
jo`phfcis. Zo`i ok tdi hlvhfthmis to tdcfbcfm aojha cfjauli5@ori `ofiy sthys cf tdi jo``ufcty•
Aojha eons hri jrihtil hfl susthcfil•
Zhais thx phcl aojhaay diaps to provcli aojha movirf`ift sirvcjis•
Xuhacty ok acki cs c`provil•
Justo`ir sirvcji cs ifdhfjil ‚ tdi pirsof kro` wdo` you nuy joual•
ni your ficmdnor or krcifl.
@ofiy spift outscli ok tdi joufty sc`pay mois to support hfotdir•
jo``ufcty.
JOF\HJ\ YZ \OLHS
Kor `ori cfkor`htcof of dow
your aojha jdh`nir jhf diapyour nuscfiss.
=743>
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Zfhpsdot of Nuscfiss87 • @hy 8, >78; Zthtisvcaai • @oorisvcaai
=7577p`
Ct cs owfir hfl pdhr`hjcst Loum Nhaom–s cftiftcof tdht
DihatdZ`hrt Wdhr`hjy dhs h aojha, do`itowf kiia. Zcfji
Loum cs ht tdi pdhr`hjy 37% ok tdi tc`i, `ost justo`irs
hri hnai to sii hfl thab to dc` rcmdt wdif tdiy whab cf tdi
loor. Hll tdcs to tdi khjt tdht wi dhvi h prcvhti jofsuathtcof
roo`, hfl you–aa rihaczi DihatdZ`hrt Wdhr`hjy provclis kor
jo`korthnai, pirsofha jofvirshtcofs wctd your pdhr`hjcst.
Fot `hfy pdhr`hjcsts hri tdcs hvhcahnai, nut Loum prikirs
tdcs quhacty ok dihatdjhri hfl kiias ct–s eust lowfrcmdt mool
justo`ir sirvcji. Ct cs h jo`pouflcfm pdhr`hjy wctd tdi
hncacty to `hbi jo`poufl lrums kro` sjrhtjd uscfm nuabjdi`cjhas, hjjipts `ost cfsurhfji pahfs, okkirs `hfy
ufcqui `ilcjha prolujts hfl dhs mifircj hfl fh`i-nrhfl
`ilcjhtcofs. DihatdZ`hrt Wdhr`hjy jhrrcis hf hssort`ift
ok ufcqui `ilcjha prolujts fot koufl cf jdhcf pdhr`hjcis.
Ztojbcfm ufcqui prolujts cs phrt ok wdht `hbis DihatdZ`hrt
Wdhr`hjy h wortdy jo`pitctor cf @oorisvcaai, FJ hfl
Jorfiacus, FJ.
DihatdZ`hrt Wdhr`hjy dhs niif tdi jo``ufcty–s trustil
lrum stori kor `ori tdhf >7 yihrs, sirvcfm @oorisvcaai, FJ
hfl Jorfiacus, FJ risclifts. Owfir hfl pdhr`hjcst Loum
Nhaom, ^Wd, cs lilcjhtil to supircor justo`ir sirvcji hfl
ixpirt pdhr`hjy sbcaas. Ck Loum lois fot dhvi so`itdcfm, di
jhf tiaa tdi justo`ir wdiri to fl ct. Loum haso nohsts h
loaahr sijtcof, jhrrycfm tdcfms acbi dhfl shfctczirs hfl phpir
towias. DihatdZ`hrt Wdhr`hjy dhs h Zofy® Wcjturi Zthtcof,
wdiri mriht lcmctha prcfts `htirchaczi wdcai justo`irs whct
kor tdicr prisjrcptcof lrums to ni aail. DihatdZ`hrt haso
jhrrcis h `yrchl ok otdir prolujts, cfjaulcfm lrum tists,
naool tists, sjriifcfm tists, primfhfjy tists, hfl kirtcactytists, h`ofm otdirs. ]i haso dhvi lchnitcj suppacis hfl
ortdopilcj suppacis acbi bfii nrhjis, wrcst nrhjis, jhfis,
hfl whabirs.
Our `csscof cs to provcli jo``ufcty pdhr`hjy sirvcjis
haofm wctd lurhnai `ilcjha suppacis to tdi jo``ufcty cf
hf ikjcift hfl jost-ikkijtcvi `hffir. ]i wcaa haso provcli
phtcift joufsiacfm to cfjrihsi bfowailmi cf tdisi hrihs.
]dif Loum opifil DihatdZ`hrt Wdhr`hjy, di dhl ofi
`hcf moha cf `cfl5 to mcvi nhjb to tdi jo``ufcty di dhl
jo`i to aovi scfji `ovcfm to @oorisvcaai ovir two lijhlis
hmo. Dow joual di hjjo`pacsd tdcs? Ny isthnacsdcfm h
nuscfiss prhjtcji hs h pdhr`hjcst tdht strcvis to provcli
cfjo`phrhnai jo``ufcty sirvcji ht h jofvifcift aojhtcof.
‑C vhaui tdi opportufcty to thbi jhri ok tdi jo``ufcty C acvi
cf,‐ Loum shys. ‑C ifeoy whabcfm lowf tdi striit hfl nicfm
mriitil ny fh`i ny justo`irs wdo` wi triht acbi phrt ok tdi
kh`cay, hfl wdo` wi sii hs fh`is hfl cflcvcluhas hfl fot
eust fu`nirs.‐
Loum dhs h worbcfm riahtcofsdcp wctd `ost `ilcjha sthkks cf
tdi surrouflcfm hrih hfl cs suri di hfl dcs sthkk jhf hsscst
cf your dihatdjhri fiils.
874 Aihfcfm Ohb Lr
@oorisvcaai, FJ >488=
=7
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8/18/2019 Snapshot on Business 2016
11/48
Zfhpsdot of NuscfissZthtisvcaai • @oorisvcaai @hy 8, >78; • 88
Lr. Busd Whtia, @L, @NHYroaomy, Yroaomcj Zurmiry, @cfc`haay Cfvhscvi & ^onotcj Zurmiry
I L Y J H \ C O F
Yflirmrhluhti - Soufmstowf Zthti Yfcvirscty, Soufmstowf, OD
Mrhluhti - Yfcvirscty ok Wcttsnurmd, Wcttsnurmd, WH hfl Fortdihst Odco @ilcjha Yfcvirscty, ^ooststowf, OD
^isclifjy hfl Cftirfsdcp - \uahfi Yfcvirscty, Fiw Oraihfs, AH
Lr. Whtia okkirs up-to-lhti `ilcjha `hfhmi`ift optcofs hs wiaa hs hlvhfjil`cfc`haay cfvhscvi ronotcj, ahprosjopcj, iflosjopcj, pirjuthfious, `cjrosjopcjhfl opif surmcjha triht`ift tijdfcquis. Dcs ixpirtcsi ifjo`phssis triht`iftoptcofs kor tdi mh`ut ok uroaomcj lcsorlirs hkkijtcfm tdi5
www.Wcil`oftDihatdJhri.jo`
Wcil`oft DihatdJhri Yroaomy>74 Oal @ojbsvcaai ^ohl
Zthtisvcaai, FJ >4;>9=778:
Jurrift owfirs/`hfhmi`ift5 Lr. Busd Whtia/Wcil`oft DihatdJhri
Hnout our nuscfiss5 ]i okkir jo`pridifscvi uroaomcj jhri cfjaulcfm h
vhrcity ok `cfc`haay cfvhscvi projiluris.
]i triht `hfy joflctcofs cfjaulcfm prosthti jhfjir, NWD, irijtcai
lyskufjtcof, nahllir cfjoftcfifji, bclfiy stofis hfl bclfiy jhfjir.]i
haso pirkor` h wcli vhrcity ok projiluris cfjaulcfm, nut fot ac`ctil to
[hsijto`y, Wifcai Wrostdiscs, NWD, Cfjoftcfifji hfl ronotcj projiluris.
Wdyscjchf–s hsscsthft Aihff Nhrfitt cs haso hvhcahnai to sii phtcifts.
Our pdcaosopdy cs to okkir tdi `ost up-to-lhti jhri kor our phtcifts to
ifhnai tdi` to acvi out h aofm hfl kuaaacfm acki. ]i hri joftcfucfm to
hjjipt fiw phtcift hppocft`ifts ht our two aojhtcofs, cfjaulcfm our
@oorisvcaai aojhtcof.
>74 Oal @ojbsvcaai ^l
Zthtisvcaai, FJ >4;>9
=74889
=7
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8/18/2019 Snapshot on Business 2016
12/48
Zfhpsdot of Nuscfiss8> • @hy 8, >78; Zthtisvcaai • @oorisvcaai
Sihr kouflil5 8333
Jurrift owfirs/`hfhmi`ift5 \di Jcty ok Zthtisvcaai
Hnout tdi nuscfiss5 ]i hri h virshtcai vifui kor our jctczifs hfl tdi surrouflcfm rimcof
tdht jhf hjjo``olhti hfy typi ivift kro` h nhny sdowir kor 87 to h jofjirt kor 8,>77 hfl
ivirytdcfm cf nitwiif. ]i hri hvhcahnai kor pirsofha ivifts acbi riufcofs hfl willcfms nutwi hri haso utcaczil ny fof-prots acbi tdi Dihrt Nhaa, ^isjui ^hfjd, Dospcji hfl `hfy `ori
kor kuflrhcscfm ivifts. ]i haso sthy viry nusy nicfm tdi jdosif aojhtcof kor `hfy jorporhti
mroups kor jofkirifjis, `iitcfms hfl trhcfcfm sisscofs.
Our nuscfiss cs ufcqui nijhusi5 \drii tdcfms tdht jo`i to `cfl. Ofi cs tdht tdi Jcvcj
Jiftir whs nroumdt cfto ixcstifji hs h sirvcji to our jo``ufcty `i`nirs to provcli h
wiaa `hcfthcfil hfl nihutckua aojhtcof to dhvi tdi spijcha ivifts cf tdicr acvis. ]i sthy
rihsofhnay prcjil, ny liscmf, so tdht tdi Jcvcj Jiftir cs hjjisscnai to tdi `heorcty ok tdi
jo``ufcty. Zo `hfy piopai kro` otdir jctcis tiaa us tdht our jo``ufcty cs viry kortufhti
to dhvi ct hfl tdht tdiy wcsdil tdiy dhl so`itdcfm acbi tdi Jcvcj Jiftir wdiri tdiy acvi.
\di sijofl tdcfm cs tdht wctd Zthtisvcaai nicfm jiftrhaay aojhtil cf tdi rimcof, wi dhvi dct h
fcjdi `hrbit tdht cfjaulis jorporhtcofs wctd `uatcpai okjis tdht fiil h jiftrhaay aojhtil`iitcfm pahji hfl wi t tdi ncaa pirkijtay. \dht diaps us sthy kuaa tdroumd tdi wiib wctd
`iitcfms, si`cfhrs hfl jofkirifjis tdht nrcfm h aot ok piopai cfto tdi Jcty ok Zthtisvcaai
hfl Lowftowf Zthtisvcaai wdcjd c`provis our aojha ijofo`y. \di tdcrl cs tdht wi dhvi h Nif
Aofm Krisjo. \dht cs truay ufcqui kor h vifui.
Our nuscfiss pdcaosopdy cs ufcvirsha h`ofm our h`hzcfm sthkk, wdcjd cs pronhnay tdi nist
tdcfm hnout us. ]i strcvi to ixjiil our jacift–s ixpijthtcofs, jdiirkuaay. \di jo`pac`ifts wi
dihr tdi `ost hri hnout our sthkk hfl dow mrhjcous hfl hjjo``olhtcfm tdiy hri to ihjd
hfl iviry pirsof wdo usis tdi Jcvcj Jiftir.
Our nuscfiss dhs jdhfmil h aot scfji 8333. Wronhnay tdi tdcfm tdht dhs jdhfmil tdi `ost cs
our tdroumd-tdi-wiib ushmi. ]i dhvi hawhys niif kuaa of tdi wiibifls, nut fow tdiri hri
`hfy lhys tdroumd tdi wiib wdiri wi hri jo`paitiay noobil hfl tdiri cs rhriay h lhy wctd
fo noobcfms ht haa. \di aihlirs hfl jctczifs ok Zthtisvcaai wdo dhl tdi koriscmdt to nucal tdi
Jcvcj Jiftir sdoual ni viry dhppy wctd tdi outjo`i ok tdicr clih.
\doumdts of aojha nuscfiss jac`hti5 Our noobcfms dhvi mrowf stihlcay ovir tdi phst kour
yihrs. \dht tiaas us tdht piopai hri dhppy wctd wdht tdiy mit diri nut ct haso tiaas us tdht
tdiy ifeoy jo`cfm to Zthtisvcaai hfl dhvi mool ixpircifjis diri. ]i hri siicfm upwhrl
mrowtd hfl rivcthaczhtcof tdht wi ixpijt to joftcfui hfl wi hri aoobcfm korwhrl to siicfm
wdht ct nrcfms wctd ct.:77 Z. Jiftir Zt,
Zthtisvcaai, FJ >4;== • =7
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8/18/2019 Snapshot on Business 2016
13/48
Zfhpsdot of NuscfissZthtisvcaai • @oorisvcaai @hy 8, >78; • 8:
Jcvcj Jiftir | :77 Zoutd Jiftir Ztriit, Zthtisvcaai, FJ, >4;== | =7
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8/18/2019 Snapshot on Business 2016
14/48
Zfhpsdot of Nuscfiss8< • @hy 8, >78; Zthtisvcaai • @oorisvcaai
\DI FY@NI^Z NIDCFL SOY^ FICMDNO^Z
Hflriw ]dcthbir, Hmift879; Jrossrohls Lrcvi
Zthtisvcaai, FJ >4;>9
=778<
$#8
ACKI CFZY^I^ *
CF Y.Z. ZCFJI
>789
*Zthti Khr` cs tdi #8 acki cfsurir kor cflcvcluha orlcfhry poacjcis cf korji.
Lhth provclil ny ZFA Kcfhfjcha nhsil of >78< cflcvcluha orlcfhry acki cfsurhfji prolujtcof risuats.
Zthti Khr` mcvis you tdi aojha muclhfji you fiil
wdcai haso dhvcfm tdi nhjbcfm ok h Fhtcofha Wowirdousi!
Hktir kourtiif yihrs cf tdi cfsurhfji
cflustry, Hflriw ]dcthbir opifil Hflriw
]dcthbir Zthti Khr` Cfsurhfji & Kcfhfjcha
Zirvcjis cf >78< wctd tdi purposi ok pro-
vclcfm pirsofha hfl jo``irjcha cfsurhfji,
cfvist`ifts, joaaimi shvcfms hfl nhfbcfm
to tdi piopai ok Zthtisvcaai.
]i hri h aojha nuscfiss wctd tdi strifmtd
ok h fhtcofha, Kortufi 4;>9
(=7
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8/18/2019 Snapshot on Business 2016
15/48
Zfhpsdot of NuscfissZthtisvcaai • @oorisvcaai @hy 8, >78; • 89
3=: ^cvir Dwy. @oorisvcaai, FJ=7787
Hnout tdi nuscfiss5 Kour Zihsofs ok ABF
spijchaczis cf dcmd-quhacty outloor kurfcturi,
mh`i roo` kurfcturi hfl dot tuns. \diy okkir
top-fotjd, krciflay justo`ir sirvcji hfl dcmd-
quhacty prolujts ht niaow rithca prcjcfm.
]ditdir ct–s ]cftir, Zprcfm, Zu``ir or Khaa, haayou dhvi to lo cs jhaa. Diri ht Kour Zihsofs wi
jhf thbi your phtco or nhjbyhrl kro` oal hfl
luaa, to mriht ushnai sphji, tdht cfvctis your
kh`cay hfl krcifls to ni tomitdir h nct aofmir.
@hfy optcofs hri hvhcahnai kro` dot tuns,
outloor dihrtds, phtco sits, hlcroflhjb jdhcrs
hfl `ujd `ori!
Ck jrhktcfm tdi pirkijt @hf Jhvi cs your tdcfm,
you–aa ni mahl to bfow wi–ri h ofi stop sdop kor
pooa thnais, pobir thnais, hrjhlis, hrt, joujdis
hs wiaa hs `heor aihmui sportcfm tih`s acjifsil
mihr hfl kurfcturi.
‑]i–vi cfjrihsil our justo`ir nhsi iviry yihr
nijhusi ok our jo``ct`ift to mriht quhacty hfl
outsthflcfm justo`ir sirvcji. ]i hri proul tosiaa kurfcturi `hli cf tdi Yfctil Zthtis.‐ ]i
dopi to sii you soof.
3=: ^cvir Dwy
@oorisvcaai, FJ >488=
=7
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8/18/2019 Snapshot on Business 2016
16/48
Zfhpsdot of Nuscfiss8; • @hy 8, >78; Zthtisvcaai • @oorisvcaai
Sihr kouflil5 >789
Jurrift owfirs/`hfhmi`ift5 Lr. \hrh Krhfbdousir/Wcil`oft
DihatdJhri
Hnout tdi nuscfiss5 Our prhjtcji spijchaczis cf kh`cay `ilcjcfi.
]i jhri kor phtcifts ok haa hmis, cfjaulcfm fiwnorfs, tollairs,
hloaisjifts hfl hluats.
Cf hllctcof Lr. Krhfbdousir cs nohrl jirtcil cf Ostiophtdcj
@hfcpuahtcvi \riht`ift (O@\) wdcjd jhf diap haaivchti nhjb phcf,
dcp phcf, hfl dihlhjdis, cf hllctcof to otdir noly hjdis hfl
phcfs. \dcs triht`ift cs haso ufcqui cf tdht wi jhf triht phtcifts
ok haa hmis kor lckkirift tdcfms, sujd hs ahtjdcfm cssuis cf fiwnorfshfl nhjb phcf cf hluats.
Our prhjtcji aojhtcof dhs ahn hfl x-rhy of scti, mcvcfm us hjjiss to
your risuats qucjbay!
Our nuscfiss pdcaosopdy cs tdi sh`i hs tdht ok Wcil`oft
DihatdJhri. ‑\o provcli jhri hfl jo`phsscof tdht `hbis h
lckkirifji cf so`iofi–s acki.‐ Ck wi jhf okkir our phtcifts up to
lhti `ilcjha jhri wctd du`cacty hfl jo`phsscof tdif wi hri locfm
our phrt to `hbi piopai kiia nittir. Our phtcifts hri phrt ok tdi
Wcil`oft DihatdJhri kh`cay, hfl wi triht tdi` tdi sh`i why wi
woual whft our kh`cay trihtil.
Wcil`oft DihatdJhri/Lr. \hrh Krhfbdousir
>74 Oal @ojbsvcaai ^l.Zthtisvcaai, FJ >4;>9
=7:=
WCIL@OF\ DIHA\DJH^I/
L^. \H^H K^HFBDOYZI^
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8/18/2019 Snapshot on Business 2016
17/48
Zfhpsdot of NuscfissZthtisvcaai • @oorisvcaai @hy 8, >78; • 8=
Wcil`oft DihatdJhri\hrh A .Krhfbdousir, L.O.
Nohrl Jirtcil cf Kh`cay @ilcjcfi
Lr. Krhfbdousir cs hjjiptcfm fiw phtcifts ok haa hmis.Dir prhjtcji kojus cfjaulis5
Jdrofcj Lcsihsi @hfhmi`ift•
]iaafiss hfl Wriviftcvi Dihatd Jhri•
Jo`paiti MSF Jhri, Cfjaulcfm Whp Z`ihrs•
Wilchtrcj hfl Hloaisjift Dihatd•
Jhri kor Hluats hfl Zifcors•
Lir`htoaomy Jhri hfl Zbcf Wrojiluris•
Zjriifcfms, Ixh`s, hfl C``ufczhtcofs•
Lr. Krhfbdousir dhs ixtifscvi trhcfcfm cf Ostiophtdcj @hfcpuahtcvi\dirhpy kor piopai sukkircfm kro` jdrofcj dihlhjdis, aim, nhjb hfldcp phcf.
=7:=
>74 Oal @ojbsvcaai ^ohl | Zthtisvcaai, FJ >4;>9www.pcil`oftdihatdjhri.jo`
Jofvifcift Ixtiflil Dours@oflhy 3 h` - ;p`•
\uislhy 4 h` - 9p`•
]ilfislhy 4 h` - 9 p`•
\durslhy 8> p` - 4 p`•
Krclhy 4 h` - 8> p`•
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8/18/2019 Snapshot on Business 2016
18/48
Zfhpsdot of Nuscfiss84 • @hy 8, >78; Zthtisvcaai • @oorisvcaai
]i–ri Mrowcfm cf
Jo`iZii OurMriht Ziaijtcof okMhrlifhflOrfh`ifthaWahftshflZuppacisWcfb, ]dcti, & ^il
LomwoolsDhfmcfm Nhsbits
Wijhf \riis
Nillcfm Wahfts
Mrhpis
Mirhfcu`s ($>.77
hfl up)
Joau`ncfi
NauinirrcisDirns
\N
[imithnai Wahfts
Dcncsjus
Nuab [imithnai Ziil
@hflivcaah
Mrhss Ziil
Kirtcaczir
\OO@YJD
@O^I \O ACZ\!
]i hri h JirtcilLhllyWiti–sWahftWaihsir Lihair!
Zthtisvcaai
Sihr kouflil5 Cfctchaay cf tdi 837> Acmdt ZtZthtisvcaai, FJ >4;==
=7-;>3>
KH^@ &
MH^LIF Z\O^I
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8/18/2019 Snapshot on Business 2016
19/48
Zfhpsdot of NuscfissZthtisvcaai • @oorisvcaai @hy 8, >78; • 83
MYH^HF\IIL
FO AIJ\Y^I UOFIKrii Jofsuathtcofs
@oorisvcaai • =7
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8/18/2019 Snapshot on Business 2016
20/48
Zfhpsdot of Nuscfiss>7 • @hy 8, >78; Zthtisvcaai • @oorisvcaai
Sihr kouflil5 83;;
Jurrift owfirs/`hfhmi`ift5 Ircj hfl
@iacssh Jaolkiatir, hs ok Euay >789
Hnout our nuscfiss5 ]i siaa powir
iqucp`ift prolujts kro` Zfhppir,
Zc`pacjcty, Zfhppir Wro, @hsport, Kirrcs,
^il`hx, Nrcmms & Ztrhttof, Bhwhshbc,
Doflh hfl Eofsiril. ]i haso sirvcji `ost
nrhfls ok powir iqucp`ift hfl `owir.
Our nuscfiss dhs mrowf tri`iflousay, nut
wi stcaa dhvi lowf-to-ihrtd httctulis. ]i
hri fot h ncm-nox stori hfl wi jhri hnout
our justo`irs.
Our nuscfiss pdcaosopdy cs to ni dofist,
triht piopai tdi why you whft to ni trihtil
hfl siaa h mool prolujt hfl sthfl nidcfl ct.
Our hrih cs ixphflcfm lrh`htcjhaay hfl wctd
tdisi jdhfmis, iviryofi cs mocfm to dhvi
jdhfmi. Our jo`phfy dopis to ni hrouflkor h aofm tc`i hfl joftcfui to diap tdi
jo``ufcty wctd prolujts hfl sirvcji.
897 ^J Khr` Lr
Zthtisvcaai, FJ >4;==
=74-9>48
^J–Z AH]F@O]I^ZHAIZ HFL ZI^[CJI
Zhais hflZirvcji, AAJ^J–s Ahwf`owir^J–s Ahwf`owir
897 ^J Khr` Lrcvi • Zthtisvcaai, FJ >4;==rjsahwf`owir.jo`
897 ^J Khr` Lrcvi • Zthtisvcaai, FJ >4;==rjsahwf`owir.jo`
=74-9>48
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8/18/2019 Snapshot on Business 2016
21/48
Zfhpsdot of NuscfissZthtisvcaai • @oorisvcaai @hy 8, >78; • >8
[cfji–s Mool hs Moal \rhfsporthtcof, h kuaa sirvcji sdop, opifilht 8=89 Zdiatof Hvifui cf Zthtisvcaai cf @hy ok >777. Hatdoumd ct cs foth lihairsdcp, owfir [cfji Jhsof dhs worbil ht lihairsdcps scfji tdi83=7–s. Di dhs niif jirtcil ny tdi sjdooa ht tdi Dhraiy-Lhvclsof pahftcf @cawhubii hfl ihrfil @hstir ok \ijdfoaomy, Dhraiy–s dcmdist rijomfc-tcof cf tdi tijdfcjchf promrh`. Di cs haso \wcf Jh` jirtcil hfl dhsniif to hf ifmcfi rinucalcfm joursi tdroumd Dhraiy-Lhvclsof. ]ctd ovir yihrs ok ixpircifji, [cfji cs hf ixpirt cf nucalcfm, sirvcjcfm, riphcrcfm,hfl onthcfcfm phrts kor Dhraiy-Lhvclsof `otorjyjais. Fot ofay jhf di worbof \wcf Jh` hfl Ivoautcof (cfjaulcfm kuia cfeijtil) `otors, hfl v-twcfscfjaulcfm Zdoviadihls, Whfdihls, Bfujbaidihls, Kahtdihls, CrofdihlZportstirs, hfl Z&Z ifmcfis. Ifmcfis hri sdcppil to [cfji kro` haa ovirtdi ihst johst to ni rinucat. Mool hs Moal spijchatcis haso cfjauli ncm nori,dcmd pirkor`hfji dop-ups, hfl strobirs.
Cf [cfji–s Mool hs Moal–s
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8/18/2019 Snapshot on Business 2016
22/48
Zfhpsdot of Nuscfiss>> • @hy 8, >78; Zthtisvcaai • @oorisvcaai
Wrovclirs5
Zdir`h @ortof, @L2
^osdfhrh Zcfmd, @L2
@hry \orris, @L2
Wh`iah @ofroi, ]DFW-NJ2
@hrcayf Ovirjhsd, ^FJ-MOFW
Wcil`oft DihatdJhri ]o`if–sJiftir cfjaulis tdrii nohrl jirtcil
onstitrcjchfs/myfijoaomcsts hfl two fursi
prhjtctcofirs wdo spijchaczi cf wo`if–s
dihatd. Our pdyscjchfs pirkor` surmircis
hfl liacvircis ht Criliaa @i`orcha Dospctha.
]i provcli notd routcfi hfl spijchaczil
jhri to wo`if ok haa hmis cf acki. Our
sirvcjis cfjauli5 myfijoaomy, onstitrcjs
hfl nhscj cfkirtcacty. ]i haso provcli
`cfc`haay cfvhscvi dystirijto`y,
dirilcthry jhfjir sjriifcfm, hs wiaa hs
cf-okji stircaczhtcof hfl
iflo`itrcha hnahtcof.
Cf-Okji Wrojiluris hfl Zirvcjis5
•Iflo`itrcha Hnahtcof
• Ncrtd Joftroa
• Ztircaczhtcof
• Cfirtcacty• Yatrhsoufl
• Joaposjopy
• Wriviftcvi Jhri
• Onstitrcjha Jhri
• Cf-Okji Dystirosjopy
• Cfjoftcfifji Zurmiry \[\-O
• Ahphrosjopcj Dystirijto`y
• Wrijofjiptcof Joufsiacfm
• @ifophusha @hfhmi`ift
• @cfc`haay Cfvhscvi Zurmiry Optcofs
• Iflo`itrcha Ncopsy
• Mifitcj/Dirilcthry Jhfjir Zjriifcfms
847< Lhvci Hvifui, Zthtisvcaai • =797
www.Wcil`oftDihatdJhri.jo`
Dihatd Jhri
kor ]o`if ok
Haa Hmis hflZthmisok Acki.
Wcil`oft DihatdJhri]o`if–s Jiftir
provclis `hfy af-okji
Zirvcjis hfl WrojilurisCf-Okji Iflo`itrcha Hnahtcof•Ncrtd Joftroa•Ztircaczhtcof•Yatrhsoufl•Joaposjopy•Wriviftcvi Jhri•Onstitrcjha Jhri•Cfjoftcfifji Zurmiry \[\-O•Ahphrosjopcj Dystirijto ỳ•Wrijofjiptcof Joufsiacfm•
@ifophusha @hfhmi`ift•@cfc`haay afvhscvi Zurmiry Optcofs•Cfkirtcacty•Cf-okji Dystirosjopy•
847< Lhvci Hvi. | Zthtisvcaai, FJ
=797www.Wcil`oftDihatdJhri.jo`
Lr. Zdir`h @ortof
Lr. ̂ osdfhrh Zcfmd
Lr. @hry \orrisZjdiluai your hppocft`ift
tolhy wctd ofi ok ourdcmday quhacil pdyscjchfs
to lcsjuss yourmyfijoaomcjha fiils.
Z d t N cZt t caa @ caa @ 8 >78; >:
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8/18/2019 Snapshot on Business 2016
23/48
Zfhpsdot of NuscfissZthtisvcaai • @oorisvcaai @hy 8, >78; • >:
887 \hanir\ Wocf\i Lrcvi • @oorisvcaai • =777>
Jurrift owfirs/`hfhmi`ift5 Eodf M. Jotdh`, JIO
Hnout our nuscfiss5 Kriilo` @oncacty Jiftir, Cfj.
provclis lurhnai `ilcjha iqucp`ift, powir `oncacty
livcjis hfl hjjisscncacty iqucp`ift. ]i hri
lilcjhtil to diapcfm our justo`irs hjdcivi `hxc`u`
`oncacty to `hcfthcf cflipiflifji cf tdicr hjtcvctcisok lhcay acvcfm. ]i dhvi lcvirscil our prolujt acfis
hfl ixphflil our sirvcji hrih to ifdhfji `oncacty
hfl hjjisscncacty kor our justo`irs.
887 \hanirt Wocft Lr.
@oorisvcaai, FJ >488=
=7< @ 8 >78; Zt t caa @ caa
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8/18/2019 Snapshot on Business 2016
24/48
Zfhpsdot of Nuscfiss>< • @hy 8, >78; Zthtisvcaai • @oorisvcaai
Sihr Kouflil5 ]i trhji tdi dcstory ok our phpir nhjb to 84=<
Jurrift owfirs/`hfhmi`ift5 Nirbsdcri Dhtdhwhy @ilch. Zthtisvcaai `hfhmi`ift tih`5
Zhais Aihlir AiHffh Lufahp, Ilctor Lhvi Cnhjd, Jcrjuahtcof Lcrijtor Nul ]iajd hfl
Wunacsdir Ircj @caashps.
Hnout tdi nuscfiss5 ]i hri tdi aihlcfm provclirs ok cfkor`htcof, fiws hfl iftirthcf`ift
cf our `hrbit. \dht cfjaulis fiws hfl hlvirtcsi`ift cf notd prcft hfl lcmctha kor`hts.
Our mrowtd hrih cs of tdi lcmctha kroft, wdiri our hulcifji cs :; pirjift hdihl ok >789
tdroumd tdi rst quhrtir.
]i hri ufcqui kor5
Aofmivcty5 \diri hri kiw Zthtisvcaai nuscfissis tdht dhvi survcvil hfl prospiril kor hs
`hfy yihrs hs tdi ^ijorl hfl Ahfl`hrb.
Xuhacty5 ]i doal oursiavis to dcmd itdcjha sthflhrls. ]i kojus of khcrfiss cf fiws hfl
trutdkuafiss cf haa hspijts ok our nuscfiss opirhtcof. Eourfhacsts wdo hri koufl whftcfm
cf tdisi hrihs lo fot ahst cf tdcs prokisscof. Cf hllctcof, our fu`nirs hri hulctil ny hf
cflipiflift r`. ]dif wi shy wi siaa `ori tdhf h quhrtir `caacof phpirs cf h yihr, you
jhf trust tdht cs hjjurhti.–
Joftift5 ]i opirhti of h >78; cs :; pirjift hdihl ok h rijorl-sittcfm >789.
Zthtisvcaai cs ufcquiay sctuhtil kor mrowtd. ]i i`nrhji tdht jdhaaifmi hfl opportufcty.
Z\H\IZ[CAAI ^IJO^L HFL AHFL@H^B
]do hri wi? ]i–ri tdi @oorisvcaai \rcnufi, ofi ok @oorisvcaai–s oalist nuscfissis, wdcjd
nimhf punacsdcfm fiwsphpirs cf Euay 83789 tdroumd tdi rst quhrtir.
\di \rcnufi cs h ufcqui nuscfiss kor tdrii rihsofs -- aofmivcty, quhacty hfl joftift.
\diri hri kiw @oorisvcaai nuscfissis tdht dhvi survcvil hfl prospiril kor hs `hfy yihrs
hs tdi \rcnufi. Xuhacty-wcsi, wi doal oursiavis to dcmd itdcjha sthflhrls. ]i kojus of
khcrfiss cf fiws hfl trutdkuafiss cf haa hspijts ok our nuscfiss opirhtcof. Eourfhacsts wdo
hri koufl whftcfm cf tdisi hrihs lo fot ahst cf tdcs prokisscof. Cf hllctcof, our fu`nirs
hri hulctil ny hf cflipiflift r`.
Hfl our joftift cs ufiquhaail. ]i opirhti of h > yihrs?
\olhy, our mrowtd cs cf tdi lcmctha riha`. @ori hfl `ori rihlirs hri mhtdircfm fiws kro`
`oorisvcaaitrcnufi.jo` fow ny uscfm h s`hrtpdofi or thnait. ]i i`nrhji tdht opportufcty
hfl rijomfczi wi `ust `iit tdi jdhaaifmi. Hs wi fotil ihracir, our mrowtd cf lcmctha
rihlirsdcp kor tdi rst quhrtir ok >78; cs :; pirjift hdihl ok h rijorl-sittcfm >789.
@oorisvcaai dhs mrowf ixpofiftchaay cf tdi phst >9 yihrs, surphsscfm Zthtisvcaai hs tdi
ahrmist towf cf Criliaa Joufty. Ht tdi \rcnufi, wi dhvi mrowf dhfl-cf-dhfl wctd tdi
jo``ufcty hfl i`nrhji tdi jdhaaifmi ok joftcfucfm to ni tdi hrih–s lipiflhnai prcft hfl
lcmctha provclir ok fiws, iftirthcf`ift hfl hlvirtcscfm.
@OO^IZ[CAAI \^CNYFI
]i–vi liacviril justo`irs to your loor kor yihrs. Fow ... \diri cs fo ac`ct to our rihjd....
Zfhpsdot of NuscfissZthtisvcaai • @oorisvcaai @hy 8 >78; • >9
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Zfhpsdot of NuscfissZthtisvcaai • @oorisvcaai @hy 8, >78; • >9
Kihturis@uatc-thjtcj strhtimcis utcaczcfm hjo`ncfhtcof ok scti rithrmitcfm,biyworl-aivia sihrjd rithrmitcfm
hfl jhtimory hfl biyworljoftixtuha thrmitcfm
Huto`htil optc`czhtcof uscfmhlvhfjil hamorctd`s
Jo`paitiay trhfsphrift riportcfmcfjaulcfm biyworls, joftixtuha
jhtimorcis hfl lo`hcfsZupport kor lcspahy, `oncai, vclio hfl
Khjinoob hls ufcts
NifikctsDcmd pirkor`hfji, justo`czilhulcifji thrmitcfm tdht liacvirs
nittir pirkor`hfji wdcai rilujcfmjosts hssojchtil wctd ? wctdout tdiixpifsi ok pri-phjbhmil hulcifji
sim`ifts@uatc-thjtcj hpprohjd okkirs ixcncacty
cf hjdcivcfm hlvirtcsir mohas
\hrmitilHulcifji Zoautcofs
\hrmitilHulcifjiZoautcofs
Okkir tdi juttcfm-ilmi ok hulcifjithrmitcfm wctd \hrmitil Hulcifji
Zoautcofs, powiril ny ufstrujturillhth. Ziaa tdi ‑rist ok tdi Cftirfit‐
uscfm hamorctd`cjhaay-optc`czilrispofscvi hulcifjis.
JY \ \CFM ILMI H YLCIFJI \ H ̂ MI \CFM!
\DI FI]Z DI^HAL Kor `ori cfkor`htcof5
i`hca alufahpG`oorisvcaaitrcnufi.jo`
Zfhpsdot of Nuscfiss>; • @hy 8 >78; Zthtisvcaai • @oorisvcaai
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Zfhpsdot of Nuscfiss>; • @hy 8, >78; Zthtisvcaai • @oorisvcaai
Cfviftory cs aow cf haa prcji rhfmis
Jhaa kor your Krii@hrbit Hfhayscs \olhy
Sou `hy ni paihshftay surprcsil ok tdi vhaui ok your do`i cf tdi cfjrihscfm `hrbit
:87 Z @h f Ztriit, WO Nox =8 • Lhv lsof, FJ >47:;
www.FhfjyDujbs^ihaIsthti.jo`@oorisv aai / Lhv lsof
FhfjyActtai Dujbs
Nrobir ^ihator
@on ai5 =7. Locfm ct cf tdi `ost
rihsofhnai h`ouft ok tc`i :. Hfl wctd tdi aihst h`ouft
ok cfjofvifcifji to you. Hfl kro` tdi nuycfm scli, wi
worb to fimotchti tdi nist liha kro` your cfvist`ift cf
tdi `ost rihsofhnai h`ouft ok tc`i hfl sii tdht ct cs
hf ifeoyhnai ixpircifji.
C h` h kuaa sirvcji hmift kro` sthrt to fcsd. C wcaa sdhri
wctd you `y bfowailmi ok tdi jurrift riha isthti `hrbit.
C jhf diap you wctd flcfm h aiflir haa tdi why to h
jaoscfm httorfiy hfl ivirytdcfm cf nitwiif.
C dhvi h dumi rikirrha nuscfiss. Wiopai trust `i 877%
to aoob hktir tdicr nist cftirists, wditdir siaacfm or oftdi nuycfm scli. C dhvi niif viry kortufhti to dhvi nucat
h viry sujjisskua nuscfiss scfji >778. Jofthjt `i
kor h `hrbit hfhayscs to litir`cfi dow vhauhnai your
cfvist`ift cs. \di `hrbit cs fhaay of tdi upswcfm hfl
acstcfm cfviftory cs aow.
Fhfjydujbs8Gm`hca.jo`
@oncai5 =778; • >=
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Zfhpsdot of Nuscfiss y ,
Sihr kouflil5 >77=
Jurrift owfirs/`hfhmi`ift5 Eosd Mrhdh`, owfirs2 Fcjb
Ztutts, phrtfir
Hnout tdi nuscfiss5 ]i okkir aojha hfl do`i-mrowf vimithnais
haofm wctd do`i`hli prolujts hfl nhbil mools, pcjbil or
noumdt krisd hfl soal sh`i lhy. ]i haso kihturi krisd sihkool
kro` \di Zdrc`p Joffijtcof iviry Krclhy hfl Zhturlhy.
Our krisd mahss-nottail `cab dhs haso soal ncm kor tdi phst
kour yihrs.
Our nuscfiss cs ufcqui lui to our justo`ir sirvcji hfl tdi
quhacty prolujts -- mrowf aojhaay hfl ny our kh`cay ‚ hfl soal
cf hf outloor mhrlif ht`ospdiri.
Our nuscfiss pdcaosopdy cs tdht our justo`irs hri tdi
`hcf kojus hs wi joftcfui to provcli h mriht siaijtcof ok
krisd prolujts.
]i–vi jdhfmil lrh`htcjhaay ovir tdi yihrs. C sthrtil of h
phrt-tc`i nhscs cf kroft ok Eosd–s mrhflphrifts– do`i wctd two
wdiia nhrrows. ]i put up our rst jhr port cf >779 hfl Fcjb
Ztutts eocfil us. Kor two yihrs, Eosd hfl Fcjb hfl tdicr two
wcvis worbil tdi nuscfiss. Cf >77=, wi wift kuaa tc`i hfl ofay
jaosil of @oflhys hfl \uislhys worbcfm wctd hnout tdrii i`-
paoyiis hfl oursiavis. ]i hri fow ruffcfm sivif lhys h wiib,
hfl sthrt ihjd sihsof okk wctd 8> i`paoyiis, wdcjd mrows to
>7 lurcfm tdi su``ir `oftds. ]i hri stcaa sit up cf kroft ok`y mriht mrhflphrift–s dousi cf tdi sh`i pahji wi sthrtil.
\di aojha nuscfiss jac`hti dhs diapil cfjrihsi shais ihjd
yihr kor tdi phst scx yihrs cf h row. ]i hri mrowcfm hfl tdht–s
cf phrt lui to our do`imrowf, krisd quhacty kool. Hs wi–vi
mrowf, wi–vi sthyil kojusil of `hcfthcfcfm tdi sh`i quhacty
ok sirvcji, nijhusi tdht–s wdht diaps nucal kurtdir mrowtd.
EOZD–Z
KH^@I^Z @H^BI\
Zihsofha Mhrlif Jiftirwctd Krisd Jut Kaowirs of Krclhy–s
Krisd Kruct & [imithnais
Do`i`hliNhbil Mools
Khr` Krisd MahssNottail @cab
Sou Jhf Haso Nuy
hfl Ifeoy MoolsKro` tdisi [iflors
AojhaKrii
^hfmiImms
Kh`cay owfil hfl opirhtil.
Krisd hfl Aojha scfji 8337
^hlcjhaay Krisd FJ Zihkool, Krisd C`portil Zihkool, Jdi`cjha Krii Zih Zjhaaops,
FJ Jrhn @iht, Krisd FJ Zdrc`p.
\di Zdrc`p Joffijtcof of scti5 Krclhy, 8-; • Zhturlhy, 3-Zoal Out
@hrbit Dours5
| Krc & Zht. 3-; | Zuf. 87 - 9
Eosd - 347.=>8.;:8; | Fcjb - 347.=>>.38=;
843 ]caach`sof ^ohl, @oorisvcaai
Zfhpsdot of Nuscfiss>4 • @hy 8, >78; Zthtisvcaai • @oorisvcaai
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py ,
Sihr Kouflil5 Hulcoaomy liphrt`ift cs `hfhmil ny Lr. Lhvcl ^cjdhrlsof,
Hulcoaomcst scfji >77:.
Jurrift Wrovclirs5 \drii ihr, fosi hfl tdroht surmiofs5 Hahf Lillifs, @L, Ztivif
Ahflhu, @L, hfl Hfmiach Fhtcac, @L. \wo Lojtors ok Hulcoaomy5 Lhvcl ^cjdhrlsof,
Hu.L., hfl Eisscjh Zjd`clt, Hu.L.
Hulcoaomcsts hri tdi ixpirts ok tdi hulctory hfl vistcnuahr systi`s wctd h sjopi
ok prhjtcji tdht cfjaulis tdi cliftcjhtcof, lchmfoscs, ivclifjil-nhsil triht`ift
hfl `hfhmi`ift ok dihrcfm aoss, tcffctus hfl nhahfji pronai`s kor fiwnorfs to
mirchtrcj popuahtcofs. Hs hulcoaomcsts, wi provcli pirsofhaczil sirvcjis to `cfc`czi
tdi fimhtcvi c`phjt tdht dihrcfm aoss, tcffctus hfl nhahfji pronai`s dhvi of our
phtcift–s quhacty ok acki. Nikori you purjdhsi dihrcfm hcls jofsuat wctd our nohrl-
jirtcil ixpirts to ni suri you hri rijicvcfm tdi `ost hpproprchti triht`ift kor your
ihr riahtil joflctcof.
Ck you truay whft to dihr nittir wi jhf diap. Yfacbi lcsjouft dihrcfm pahjis wdo
kojus sc`pay of siaacfm dihrcfm hcls, our Nohrl-Jirtcil Ihr, Fosi hfl \droht
Zurmiofs hfl Hulcoaomy Lojtors provcli jo`pridifscvi dihrcfm dihatdjhri uscfm
h `uatc-khjitil hpprohjd. ]i mucli phtcifts tdroumd h jo`paiti pirsofhaczhtcof
projiss ok siaijtcfm, ttcfm, promrh``cfm hfl dihrcfm ridhncacthtcof wctd dihrcfm
hcls. \dcs uatc`htiay aihls to tdi dcmdist aivia ok sujjiss wctd dihrcfm hcls. ]i haso
dhvi h ufcqui uflirsthflcfm ok dow tdi nrhcf projissis hfl usis soufl. Ck your
dihrcfm hcls hri fot hleustil jorrijtay to your nrhcf–s owf projisscfm kufjtcof, your
sujjiss wctd dihrcfm hcls cs mrihtay rilujil.
Our pirsofhaczil hpprohjd cf `htjdcfm cflcvcluha fiils to hpproprchti aivias
ok dihrcfm hcl tijdfoaomcis uatc`htiay aihls to aofm tir` sujjiss. ]i prhjtcji h
piopai-rst pirspijtcvi. Iviryofi lisirvis mool dihrcfm kor jo``ufcjhtcof wctdkh`cay, krcifls hfl biipcfm cf toujd wctd wdht hri tdi `ost c`porthft hspijts
ok acki. ]i thbi prcli cf okkircfm vhrcous aivias ok dihrcfm tijdfoaomy to `iit haa
nulmits. ]i hri dhppy to ai cfsurhfji kor dihrcfm hcl nifits. ]i haso phrtcjcphti
wctd hmifjcis tdht jhf hsscst or ivif purjdhsi dihrcfm hcls kor tdosi cf fhfjcha
fiil. Ck h pirsof truay whfts to dihr nittir, wi wcaa fl h why to diap tdi`.
Sour dihrcfm hfl nhahfji hri jrctcjha phrts ok your ovirhaa dihatd. Hs our hmcfm
popuahtcof cs cfjrihscfm, dihrcfm dihatdjhri cs ixpircifjcfm h li`hfl kro`cflcvcluhas wdo hri nijo`cfm hjtcvcsts kor nittir dihrcfm hfl jo``ufcjhtcof. ]i
hri h aojhaay owfil hfl opirhtil prhjtcji hfl thbi prcli cf okkircfm our jo``ufcty
tdi dcmdist aivia ok jhri kor tdicr ihr riahtil joflctcof. ]dif lijclcfm wdiri to
purjdhsi dihrcfm hcls, wi ifjourhmi `i`nirs cf our jo``ufcty to kojus `ori of
wdo cs hjtuhaay provclcfm tdi jhri kor tdicr dihrcfm virsus tdi dihrcfm hcl cf tdi hls.
Kro` lcsjouft storis to acjifsil lojtors ok hulcoaomy, ct–s c`porthft to bfow tdht fot
haa provclirs hfl dihrcfm hcls hri iquha.
]i woual acbi to tdhfb tdi rihlirs ok tdi Zthtisvcaai ^ijorl & Ahfl`hrb kor votcfm
us tdi Kcfist Wahji to Nuy h Dihrcfm Hcl cf >78; hfl kor votcfm Lr. ^cjdhrlsof tdi
Kcfist Hulcoaomcst.
Wcil`oft DihatdJhri Dihl, Fijb hfl Ihr2 Hulcoaomy
=7= Nryhft Zt.
Zthtisvcaai, FJ >4;==
=7-9>><
WCIL@OF\ DIHA\DJH^I
DIHL, FIJB HFL IH^2 HYLCOAOMS
Eisscjh B. Zjd`clt, Hu.L.Ztivif E. Ahflhu, @L Lhvcl ^cjdhrlsof, Hu.L.Hfmiach Fhtcac, @LHahf I. Lillifs, @L
Zfhpsdot of NuscfissZthtisvcaai • @oorisvcaai @hy 8, >78; • >3
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www.rcjdhrlsofdihrcfm.jo` • =7= Nryhft Ztriit Zthtisvcaai, FJ >4;==
Otcjof cfstru`ifts wctdNrhcfDihrcfm℮ tijdfoaomy.
Mcvi Sour Nrhcf
Ixhjtay ]dht ct Fiilsto Dihr...
>x :x 9x
Zourji5 Acf it ha. (>788). Jo`phril wctd for`ha dihrcfm, cfjrihsil rcsb ok li`iftch5 8.43
kor ̀ cal dihrcfm aoss, :.77 kor ̀ olirhti dihrcfm aoss, hfl 78; Zthtisvcaai • @oorisvcaai
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Jurrift owfir5 Eulctd @. Lhay
Fu`nir ok I`paoyiis5
< httorfiys, > phrhaimhas
]dht lo you `hbi/spijchaczi cf?
]i hri ‑Sour Httorfiys kor \olhy–s Kh`cay‐.
Lhay Kh`cay Ahw Kcr` cs h noutcqui kh`cay
ahw r` tdht cs tdi ofay r` cf Criliaa
Joufty lilcjhtil soaiay to tdi prhjtcji ok
kh`cay ahw hfl kh`cay riahtil cssuis.
]dht `hbis your nuscfiss ufcqui?
Our moha cs to `ovi our jacift–s acvis
korwhrl hs ixpilctcousay hfl ijofo`cjhaay
hs posscnai tdroumd tdi projiss ok sittacfm
tdi cssuis tdiy hri khjcfm. Our jacifts
lisirvi tdi nist posscnai outjo`i cf tdi
sdortist pircol ok tc`i ht h rihsofhnai
jost.
@y nuscfiss pdcaosopdy cs5
]i strcvi to lo ofi tdcfm so tdht wi hri tdi
nist wi jhf ni ht tdht ofi tdcfm, hfl wi
strcvi to lo ct wctd cftimrcty. ]i rijomfczitdi jo`paixcty ok cssuis tdht jhf hrcsi
wdif tdi cssuis hri kh`cay riahtil, hfl
wdif kh`cacis khji acki jdhfmcfm ivifts
hfl lijcscofs. \dht cs wdy tdi iftcri kojus
ok our prhjtcji cs of kh`cay ahw hfl kh`cay
riahtil cssuis. ]i litir`cfi wdht our
jacift–s liscril outjo`i cs hfl wi liviaop
h pahf to pursui tdht moha. ]i wcaa fot tiaa
our jacifts wdht tdiy whft to dihr, nut wi
tiaa tdi` tdht wi wcaa lo ivirytdcfm cf our
powir to onthcf tdi risuat tdiy hri siibcfm.
]i whft our jacifts to bfow tdht wi lof–t
`hbi pro`csis ufaiss wi–ri kuaay joflift
cf our hncacty to biip tdi`.
Lhay Kh c̀ay Ahw Kcr`
888 ]ist Nrohl Ztriit
Zthtisvcaai, FJ >4;==
=7:;9
www.lhaykh`cayahw.jo`
LHAS KH@CAS AH] KC^@
Lhay Kh`cay Ahw Kcr` Sour Httorfiys Kor \olhy–s Kh`cay
Jhaa kor hf hppocft`ift tolhy!
=7:;9888 ]ist Nrohl Ztriit • Zucti L • Zthtisvcaai FJ >4;==
www.LhayKh`cayAhw.jo`
LC[O^JI HFL
K H@CAS A H] CFJAYLCFM
• Hloptcofs
• Hac`ofy
• Jdcal Justoly hfl Zupport
• I`irmifjy Justoly
• Isthti Wahffcfm • Mrhflphrifts [cscthtcof
• Muhrlchfsdcps/Cfjo`pitifjy
• Acvcfm ]caa/Hlvhfji Lcrijtcvi
• Fh`i Jdhfmis
• Wost Ziphrhtcof Zupport
• Wronhti hfl Isthti Hl`cfcstrhtcof
• Wropirty Lcvcscof
• Ziphrhtcof Hmrii`ifts
• ]ihatd \rhfskir/Hssit Wrotijtcof
• ]caas/\rusts/Wowir ok Httorfiy
Zfhpsdot of NuscfissZthtisvcaai • @oorisvcaai @hy 8, >78; • :8
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Whtcifts hri jhaacfm ct ‑acki-Jdhfmcfm‐Jdhraotti Jiftir kor Wiavcj Dihatd cs tdi rst okji cf tdi
Jdhraotti hrih provclcfm tdcs triht`ift.
Ct–s OB to thab hnout ct - nijhusi fow you jhf lo so`itdcfm hnout ct!
@ofhAcsh \oujd ® 5 H Fovia Ahsir \dirhpy kor Myfijoaomcj Dihatd.
Kor `ori cfkor`htcof hfl phtcift tistc`ofchas vcsct
@ofhAcshJdhraotti.jo`
F o w \ h b c f m W h t c i f t s
cfvhscvi ahsir triht`ift kor vhmcfha rivcthaczhtcof.
Dhvi you ixpircifjil jdhfmis cf your myfijoaomcjha dihatd scfji
`ifophusi? Lcl you bfow tdht hs `hfy hs 97% ok post`ifophushawo`if sukkir kro` jdhfmis cf tdicr uromyfijoaomcj dihatd?
Jdhfmis acbi phcfkua six, vhmcfha lryfiss or nurfcfm,
`uatcpai nahllir cfkijtcofs or cfjoftcfifji.
Wirkor`il ny Lr. E. Dittchrhjdjdc, KHJZ ufcquiay quhacil luia nohrl jirtcil cf
Yroaomy/Yroaomcj surmiry hfl Ki`hai piavcj cf `ilcjcfi hfl rijofstrujtcvi surmiry
• Cf Okji Wrojiluri
• ^iqucris Fo Hfistdisch• Fo Lowftc̀ i
• @cfc`ha Zcli Iijts
• \riht`ift Yflir 9 `cfutis
• \doushfls \rihtil ]oralwcli• KLH Hpprovil
Sihr kouflil5 >78;
Jurrift owfirs/`hfhmi`ift5 Lr. Eodf
Dittchrhjdjdc, KHJZ, 8:-yihr owfir hfl soao
prhjtctcofir ok Wcil`oft Yroaomy, WAAJ
Hnout tdi nuscfiss5 Lr. Dittchrhjdjdc cs luha
nohrl jirtcil cf uroaomy/uroaomcj surmiry hfl
piavcj `ilcjcfi hfl rijofstrujtcvi surmiry, wctd
h kojus of ki`hai piavcj dihatd.
Di cs h soao prhjtctcofir tdht owfs hfl opirhtis
dcs `ilcjha okji, rhri cf tdht `ost `ilcjha
prhjtcjis dhvi ictdir eocfil to kor` `uatc or
`imh prhjtcjis or dhvi niif noumdt out hfl
hri fow owfil or `hfhmil ny dospcthas.
Our nuscfiss pdcaosopdy cs tdht wi
hri lilcjhtil to provclcfm woral-jahss
uromyfijoaomcjha jhri wctd jo`phsscof hfl
sifsctcvcty to tdi fiils ok phtcifts cf h ufcqui
sittcfm. ]i triht tdi phtcift, fot eust tdi
lcsihsi.
‑Cf `y 8: yihrs hs h soao prhjtctcofir, ct cs h
prcorcty to hawhys okkir tdi ahtist cf provif
juttcfm-ilmi `ilcjha triht`ift. Fow our Ahbi
For`hf okji cs tdi rst hfl ofay prhjtcji
cf Jdhraotti okkircfm h fiw mrouflnrihbcfm
KLH-hpprovil ahsir tijdfoaomy kor wo`if
ixpircifjcfm sy`pto`s ok vuavhr hfl vhmcfha
htropdy sujd hs phcfkua six, rijurrcfm nahllir
cfkijtcofs, vhmcfha lryfiss hfl nurfcfm hfl
ctjdcfm.
\di aojha nuscfiss jac`hti cs mrowcfm hfl tdi
popuahtcof cs `ovcfm hwhy kro` tdi —`imh– typi
cflustrcis hfl riturfcfm to aojha nuscfissis
tdht tdiy jhf trust.
JDH^AO\\I JIF\I^
KO^ WIA[CJ DIHA\D
Zfhpsdot of Nuscfiss:> • @hy 8, >78; Zthtisvcaai • @oorisvcaai
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>7=77 \orrifji Jdhpia ^l
Jorfiacus, FJ >47:8
=778; Jdrysair :77, >78;
Eiip Jdirobii, or tdi >78; ^H@ 8977! Our
shais sthkk wcaa diap you fl tdht fiw or usiljhr you–vi niif aoobcfm kor.
\di tih` ok our Kcfhfji Liphrt`ift ht Ahbi
For`hf Jdrysair Lolmi Eiip ^h` dhs yihrs ok
ixpircifji hfl jhf okkir ixpirt hlvcji of tdi
nist fhfji hfl protijtcof pahf optcofs kor
your fiw or pri-owfil vidcjai purjdhsi. Hktir
tdi shai, our phrts hfl sirvcji liphrt`ifts wcaa
diap biip your vidcjai cf top sdhpi!
]ditdir you hri aoobcfm kor h Jdrysair, Lolmi,
Eiip or ^h`, or h pri-owfil jhr or trujb cf
tdi Jdhraotti, FJ hrih, Ahbi For`hf cs diri
to diap. Ck you lof–t sii wdht you hri aoobcfm
kor, jacjb of JhrKcflir hfl sc`pay aa out tdi
kor`. ]i wcaa ait you bfow wdif vidcjais hrrcvi
tdht `htjd your sihrjd! Jo`i vcsct us cf tdi
Jhroacfhs tolhy! ]i hri jofvifciftay aojhtil
ht >7=77 \orrifji Jdhpia ^l., Jorfiacus, FJ
>47:8. Jofthjt Ahbi For`hf Jdrysair, Eiip
Lolmi ^H@ ofacfi or jhaa us. \o spihb to h Zhais
@hfhmir, jhaa us ht =778; • ::
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Zfhpsdot of Nuscfiss:< • @hy 8, >78; Zthtisvcaai • @oorisvcaai
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8>4 @ilcjha Whrb ^ohl, Zucti >77 • @oorisvcaai, FJ >488=
=7749www.pcil`oftdihatdjhri.jo` • www.`oorisvcaaipilchtrcjs.jo`
Z. ^ifã Nifsof, @L, KHHWZtipdif E. @haaofiy, LO, KHHW
]i whft your jdcal to ni hsjo`korthnai wctd us hs you hri!Lrs. Nifsof hfl @haaofiy hri Nohrl Jirtckil Wilchtrcjchfs
lilcjhtil to oircfm tdi dcmdist aivia o pilchtrcj jhri.
• ^outcfi dihatd `hcftifhfji or dihatdy jdcalrif
• Wrovclcfm h `ilcjha do`i or jdcalrif wctd jo`paix dihatd
joflctcofs hfl/or wdo hri `ilcjhaay rhmcai• Lchmfoscfm hfl trihtcfm jdcaldool caafissis
• Zports hfl nhjb to sjdooa pdyscjhas
• @hfhmcfm tdi pdyscjha, `iftha hfl i`otcofha wiaa-nicfm o
phtcifts cf iviry sthmi o liviaop`ift
Sihr kouflil5 >78;
Jurrift owfirs/`hfhmi`ift5 Z. ^ifi Nifsof,
@L2 Ztipdif E. @haaofiy, LO
Hnout tdi nuscfiss5 Wilchtrcjs, spijchaczcfm cf tdi
dihatdjhri ok jdcalrif kro` ncrtd to >8-yihrs-oal.
Nuscfiss pdcaosopdy5 \o provcli tdi `ost up to
lhti, jo`paiti hfl jo`phsscofhti `ilcjha
jhri hfl ixpirtcsi to our phtcifts cf h kh`cay-krciflay okji sittcfm. Our moha cs to provcli
ixjiaaift justo`ir sirvcji ofay sijoflhry to
our `ilcjha ixpirtcsi.
Lr. Nifsof sthrtil wctd Wcil`oft DihatdJhri hs
h pilchtrcjchf cf Zthtisvcaai 8< yihrs hmo. Zdi
dhs niif mcvif tdi opportufcty to opif h fiw
pilchtrcj prhjtcji kor tdi mroup cf @oorisvcaai.
Lr. Nifsof cs eocfil ny Ztipdif E. @haaofiy, LO.
Di dhs prhjtcjil cf Jofwhy, ZJ, kor `ori tdhf
87 yihrs. ]i hri tdrcaail to eocf our jo`ncfil
ixpircifji to nijo`i tdi pri`cir pilchtrcjs
prhjtcji cf tdi @oorisvcaai/Ahbi For`hf hrih.
\doumdts of tdi aojha nuscfiss jac`hti5 ‑]i
hri cf h sujjisskua, tdrcvcfm jo``ufcty. \di
opportufcty to provcli h sujjisskua nuscfiss/
pilchtrcj prhjtcji cs ac`ctil ofay ny tdi sirvcji
wi provcli. \op fotjd jhri hfl sirvcji sdoual
iquhti to h top-fotjd pilchtrcj prhjtcji.
8>4 @ilcjha Whrb ^l. Zucti >77
@oorisvcaai, FJ >488=
=7749
@OO^IZ[CAAI WILCH\^CJ HFL
HLOAIZJIF\ JH^I (@WHJ)
Zfhpsdot of NuscfissZthtisvcaai • @oorisvcaai @hy 8, >78; • :9
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Zthtisvcaai Hm & \urk>4;>9(=7744
Okkir ifls ;/:7/8;.
$7Lowf,7%Kcfhfjcfm kor ;7@oftds* H.W.^.
Z H A I Z I [ I F \
bunoth.jo`
© Bunoth \rhjtor Jorporhtcof, >78;
^ihly. Zit. Zhvi of Bunoth–s
N[ Zircis ^oufl Nhairs
Zthtisvcaai Hm hfl \urk cs h aojhaay owfil hfl opirhtil kuaa sirvcji lihair spijchaczcfm cf
prolujts to `iit tdi fiils ok our hmrc-justo`irs, ahflsjhpirs, hfl do`iowfirs cf our hrih.
]ctd hf ixpircifjil shais, phrts, hfl sirvcji tih` wi hri ‑nucalcfm trust ofi justo`ir ht tdi
tc`i‐.
]i okkir top ok tdi acfi prolujts kro` nrhfls tdht cfjauli @hssiy Kirmusof, Bunoth, Mriht
Wahcfs, Ijdo, Ahfl Wrcli hfl Nusd Dom. Zthtisvcaai Hm & turk sirvis haa ok Criliaa Joufty hfl
surrouflcfm hrih. Sou hri cfvctil to jo`i aoob ovir our acfi ok dhy tooas kro` @hssiy Kirmusof
hfl fow Bunoth. Kro` tillirs to `owirs to nhairs wi dhvi tdi tooas to mit your dhy jut,
rhbil, hfl roaail, or squhri nhail!
Our phrts liphrt`ift jhrrcis cf stojb `hfy popuahr OI@ phrts kor tdi acfis wi jhrry paus h
kuaa acfi ok `hcftifhfji cti`s fiilil to biip you up hfl ruffcfm. Zpijcha orlir ok phrts cs
hvhcahnai `ost otdir nrhfls pronai` wctd `hfy cti`s hvhcahnai fixt lhy. Jdijb wctd us kor
haa your phrts riqucri`ifts hs wi dhvi hjjiss to ha`ost hfytdcfm you `cmdt fiil. Zthtisvcaai
Hm hfl \urk phrts liphrt`ift jhf mit tdi phrts you fiil kor haa `heor iqucp`ift acfis sujd
hs Nusd Dom, Ahfl Wrcli, Mriht Wahcfs, hfl `hfy otdirs.
Nijhusi wi hri hf Hmjo lihair, wi hri your phrts sourji kor haa tdi Hmjo kh`cay ok prolujts
cfjaulcfm Oacvir, Maihfir, Haacs Jdha`irs, Disstof, hfl Fiw Clih.
]i haso khnrcjhti hfl riphcr h wcli rhfmi ok dylrhuacj dosis.
]ctd ovir ;7 yihrs ixpircifji cf tdi cflustry our wiaa trhcfil Zthtisvcaai Hm hfl \urk sirvcji
tih` jhf dhflai `cfor hfl `heor riphcrs cf our ;777 squhri koot kuaay iqucppil sdop. Our
moha cs to dhvi you nhjb to worb hs qucjbay hs posscnai hfl jo`paiti tdi eon tdoroumday.
Kro` lchmfoscs ok tdi pronai` to riphcr hfl riturf justo`ir shtcskhjtcof cs hawhys top ok
`cfl. Zthtisvcaai Hm hfl \urk cs h rijomfczil sirvcji jiftir kor haa prolujts wi siaa cf hllctcof
to nicfm wcaacfm hfl hnai to sirvcji `ost nrhfls hfl acfis.]i haso dhvi h wcli vhrcity ok jo`pitctcvi optcofs kor fhfjcfm of usil iqucp`ift
purjdhsis. Jofthjt your Zthtisvcaai Hm & \urk shais hssojchti kor lithcas.
]i aoob korwhrl to diapcfm you wctd your fiils. Jo`i sii us soof. Sou–aa ni mahl you lcl.
Zthtisvcaai Hm & \urk
>78; Zthtisvcaai • @oorisvcaai
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Our sthkk cfjaulis, owfir hfl `cacthry vitirhf Zous Jdik Haixhflir, Whttc
Lhytof, Ecaa Jrosny hfl tdi tih` ok jorporhti hfl prcvhti pahffirs. Muist
jdiks cfjauli Jdik Fhti (Kor`haay ok Eikkriy–s) hfl Jdik Zjdhkir (Niir
Jdik).
]i hri h kuaa sirvcji jhtircfm nuscfiss. ]i sirvi Ahfmtrii, haa ok Ahbi
For`hf hfl tdi Mrihtir Jdhraotti rimcof. ]i dhflai jorporhti ivifts
hfl `iitcfms, prcvhti ivifts hfl willcfm rijiptcofs, Ahbi For`hf
jdhrtirnoht jrucsis, prolujtcof hfl a` jhtircfm, hfl ivift sirvcjis. ]i
jhtir to tdi Ahfmtrii Wahfthtcof hfl Jdhrais @hrb Jctczifs Jiftir hs wiaa
hs otdir `heor vifuis.
]i dhvi niif jhtircfm cf Ahbi For`hf kor ovir 89 yihrs wctd tdi kojus
of tdi prisifthtcof, tdi kool hfl tdi sirvcji. ]i hri cf tdi kool aomcstcjs
nuscfiss ok jhtircfm to our jacifts tdi issifji ok fi lcfcfm.
Nicfm sujjisskua cf jhtircfm haaows us to ni h ufcqui jo`phfy ny
opifcfm h fiw nrcjb-hfl-`orthr bctjdif jhaail ZoAufh Jhki & Nhbiry,
]cfi & Lissirt Nhr. Jhki hfl Nhbiry ny wiiblhy (Zoa 0 Zuf), hfl ]cfi &
Lissirt Nhr ny wiibifl fcmdts ofay (Aufh 0 @oof).
Ct–s h jdik-lrcvif, khst-jhsuha jofjipt wctd krisd hfl dihatdy kool,
lissirts hfl wcfis! \di fiw jhtircfm hfl jhki bctjdif wcaa ni aojhtil
ht tdi fiw Ahfmtrii Fortd Nucalcfm, ht tdi iftrhfji to tdi Zjdu`hjdir
Do`is Liscmf Ztulco hfl Ahfmtrii Jdhrtir Hjhli`y.
Ahfmtrii Jhtircfm & Ivifts hfl ZOAYFH Jhkã & Nhbiry ]cfi &
Lissirt Nhr
Kuturi Do`i5 ::8 Hajovi ^ohl Zucti 878 • @oorisvcaai, FJ 488=
www.JhtirABF.jo` • =7< 89-39:8
Zfhpsdot of NuscfissZthtisvcaai • @oorisvcaai @hy 8, >78; • :=
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Zfhpsdot of Nuscfiss:4 • @hy 8, >78; Zthtisvcaai • @oorisvcaai
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• Krh`cfm Au`nir
• \rihtil Au`nir
• Waywool
• Kaoorcfm
• Wau`ncfm
• Iaijtrcjha
• ]ool Kurfcturi
• Whcft
• Ncrl Dousis
• Muf Zhkis
• hfl `ujd `ori
Opif Dousi @hy >7td & >8st
::78 Zhacsnury Dwy. ( Dwy =7 Ihst ), Zthtisvcaai
(=7-:878:
Jurrift owfirs/`hfhmi`ift5 Owfil ny
Zdhvir ]ool Wrolujts, `hfhmil ny
\o` Ahbi`hf
Hnout tdi nuscfiss5 ]i hri h au`nir
hfl nucalcfm `htirchas rithcair, okkircfm
hf hssort`ift ok pau`ncfm, iaijtrcjha,
huto`otcvi, dhrlwhri khstifirs, tooas,
kifjcfm hfl `ori. ]i jhrry WWM Whcfts,
Jhnot Zthcfs, Zcbbifs Zthcfs, Zdhw
Kaoorcfm, \rout`hf Jdhcr ^ojbirs, ZhbritiJi`ift, hfl Fhtcofha Dhrlwhri. ]i haso
okkir hf ixtifscvi acfi ok trihtil hfl fof-
trihtil au`nir.
‑Nijhusi wi hri owfil ny tdi Zdhvir ]ool
Wrolujts shw`caa, wi dhvi hjjiss to `hfy
ufcqui prolujts fot koufl ht `ost nucalcfm
`htircha rithcairs. Ixh`pais hri bcaf-
lrcil dhrlwool proeijt au`nir acbi jdirry,
whafut, ril ohb, wdcti ohb, dcjbory, itj.
haofm wctd roumd jut soutdirf pcfi au`nir
cf `hfy sczis. Our sthkk dhs `hfy yihrs okixpircifji cf tdi au`nir nuscfiss hfl jhf
sourji `ost hfy prolujt fiilil.
Our nuscfiss pdcaosopdy cs tdht wi provcli
our justo`irs wctd prokisscofha, krciflay,
pirsofha sirvcji ihjd hfl iviry vcsct. ]i
try to biip tdi dcmdist quhacty prolujts
hvhcahnai hfl prcji tdi` jo`pitctcviay. ]i
whft to ni tdi listcfhtcof stori kor tdosi
cf our jo``ufcty hfl worb jofsthftay to
ixjiil tdicr ixpijthtcofs. ]i dhvi mrowf
tri`iflousay scfji our sthrt. ]i sthrtil
wctd two i`paoyiis hfl fow dhvi scx.
]i dhvi haso hllil `ori tdhf 9,777fiw cti`s eust cf tdi ahst scx `oftds. ]i
acstif to our justo`irs hfl try to stojb tdi
prolujts tdiy hri hsbcfm kor.
\di aojha nuscfiss jac`hti cs viry posctcvi
cf notd Criliaa hfl ^owhf jouftcis. Our
justo`irs sii` to ni `ovcfm hdihl wctd
tdicr do`i c`provi`ift proeijts hfl wi
hri aoobcfm kor ixjiaaift shais mrowtd cf
>78;.‐
::78 Zhacsnury Dwy.
Zthtisvcaai, FJ >4;==
=7-:878; • :3
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Sihr kouflil5 >789
Jurrift owfirs/`hfhmi`ift5
Miormi Jdurjd
Hnout tdi nuscfiss5 MJ Huto Cfj.
spijchaczis cf mool quhacty, aow-
prcjil vidcjais. \di jo`phfy cs
dofist hfl purjdhsis vidcjais ht tdi
rcmdt prcji hfl phssis tdi shvcfmshaofm to justo`irs.
‑]i triht piopai tdi why tdiy whft
to ni trihtil hfl dhvi nijo`i h
trustil phrt ok tdi jo``ufcty. ]i–ri
nucalcfm h justo`ir nhsi ok riturf
nuyirs hfl wi–ri hnai to purjdhsi
`ori cfviftory. Our vidcjais hri
nicfm soal `ori qucjbay nijhusi tdiy
hri prcjil rcmdt.‐
]i wcaa pro`csi tdht hktir
purjdhscfm h jhr or trujb kro`
us you wcaa aihvi dhppy wctd our
mriht huto prcjis, huto quhacty hflixtiflil whrrhftcis.
>887 Zthtisvcaai Dwy.
@oorisvcaai, FJ >4889
=7 KO^L KCIZ\H ZIDhtjdnhjb • J@8=83
$=,339
>78: KO^L K-:97 ZLAhrcht Jriw Jhn ]L • 9E94;7>9
$8>,339
>77; FCZZHF HA\C@H
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Okjis cf Zthtisvcaai, @oorisvcaai, Lifvir hfl Acfjoaftof
Sihr Kouflil5 83=4
]dht lo you `hbi/spijchaczi cf?
Mrckf Cfsurhfji Hmifjy cs h kuaa sirvcji cfsurhfji r` wctd aojhtcofs cf Zthtisvcaai,
@oorisvcaai, Acfjoaftof hfl Lifvir. Mrckf Cfsurhfji provclis h kuaa portkoaco ok rcsb
`hfhmi`ift prolujts to cfjauli
• Nuscfiss ‚ Jo``irjcha Cfsurhfji
• Huto Cfsurhfji
• Do`i Cfsurhfji (Haso Joflo, \ifhft hfl ^iftil Lwiaacfms)
• @otorjyjai Cfsurhfji
• Noht Cfsurhfji
• ^[ Cfsurhfji
• ]orbirs– Jo`pifshtcof
• Aci Cfsurhfji
]dht `hbis your nuscfiss ufcqui?
Mrckf Cfsurhfji whs kouflil cf 83=4 ny Zthtisvcaai fhtcvi, @cbi Mrckf. Kro` h
scfmai aojhtcof cf Zthtisvcaai, Mrckf Cfsurhfji dhs mrowf to 9 aojhtcofs cf tdi hrih.
\diri hri hpproxc`htiay :47 Fhtcofwcli hmifjcis cf FJ. Mrckf Cfsurhfji dhs niif
#8 hfl fh`il —Hmifjy o tdi Sihr– < tc`is.
\diri hri hpproxc`htiay hri
rijomfczil wctd tdi —Haa-Zthr– Hwhrl. Mrckf Cfsurhfji dhs niif doforil hs hf —Haa-
Zthr– Hmifjy of 8> ojjhscofs.
]dcai `hfy cfsurhfji jo`phfcis hfl hmifjcis joftcfui to sunstctuti tijdfoaomy korpiopai cf tdicr shais hfl sirvcji `olias, Mrckf Cfsurhfji stcaa okkirs h krciflay khji
to stop ny our aojhtcofs hfl h krciflay vocji to hfswir your jhaa.
@y nuscfiss pdcaosopdy5
@cbi Mrckf isthnacsdil tdi Mrckf Cfsurhfji Hmifjy cf Eufi ok 83=4 hs h `uatcpai
acfi cfsurhfji sirvcji riprisiftcfm tdi Fhtcofwcli Cfsurhfji Jo`phfcis. \di
oneijtcvi whs, hfl cs tolhy, to provcli hliquhti cfsurhfji jovirhmi to our `i`nirshs protijtcof kor tdi ufkorisiif fhfjcha aoss ok propirty, achncacty or acki. ]i lo tdcs
wctd h pdcaosopdy tdht wi wcaa ilujhti hfl hsscst our `i`nirs cf tdi purposi ok tdi
prolujts tdiy fiil.
Dow `y nuscfiss dhs jdhfmil scfji cts sthrt5
Wdyscjhaay, wi dhvi mrowf ro` ofi aojhtcof to 9 hfl ro` : i`paoyiis to ovir 78; •
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Liviaopil ny \di Mrckf CfsurhfjiHmifjy, Cfj. Fhtcofwcli Acki Cfsurhfji Jo`phfy. Fhtcofwcli @utuha Cfsurhfji Jo`phfy hfl Hkachtil Jo`phfcis. Do`i Okji5 Joau`nus, OD 89->>>7.
Fhtcofwcli Cfsurhfji tdi Fhtcofwcli krh`i `hrb hfl OF Sour Zcli hri sirvcji `hrbs ok Fhtcofwcli @utuha Cfsurhfji Jo`phfy.
> aojhtcofs to sirvi you5
8>9 I. Kroft Ztriit • Zthtisvcaai, FJ >>= ]. Wahzh Lrcvi • @oorisvcaai, FJ
www.mrckfcfsurhfjihmifjy.jo`
Hsdtof Aoyl=778; khjcacty–s aoufmi hrih
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>>> F. @hcf Zt. , @oorisvcaai, FJ >4889 =7< dour, = lhys h wiib biy kon hjjisskor `i`nirs.
\wo ̀ i`nirsdcp aivias provcli optcofs kor tolhy–s prokisscofha5tdi @yZucti aivia okkirs h lilcjhtil spot wctd aojbcfm aijhncfit hfl lisb hjjissorcis ht $>>> Fortd @hcf Zt., @oorisvcaai, FJ >4889=7
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LCL SOY
BFO]
IfirmyYfctilprovclis notd iaijtrcjhfl prophfi sirvcjisto ovir 8>9,777justo`irs cf Fortdhfl Zoutd Jhroacfh,cfjaulcfm rcmdt diri cfCriliaa Joufty.
IfirmyYfctil ‚ Sour Ifirmy Zirvcjis Wrovclir.
\o aihrf `ori, mo to5 IfirmyYfctil.jo` or jhaa 8-477-9>>-:=3:.
KOAAO] YZ OF
Nuscfiss Fh`i5 IfirmyYfctil, I@J
(Iaijtrcj @i`nirsdcp Joopirhtcvi)
Sihr Kouflil5
Cf 83=7, two s`haa ficmdnorcfmjoopirhtcvis, Lhvci I@J hfl Jorfiacus
I@J, `irmil to jrihti h fiw joopirhtcvi
fh`il Jrisjift I@J. Cf 8334, tdcs sh`i
`hturi joopirhtcvi jh`i tomitdir wctd
jo``ufcty-`cflil Lhvclsof I@J to kor`
IfirmyYfctil, tdi jo-op wi bfow tolhy.
Jurrift owfirs/`hfhmi`ift5
IfirmyYfctil cs h fot-kor-prot nuscfiss
tdht cs owfil ny cts fihray 879,777
`i`nirs (our justo`irs) hfl `hfhmil
ny h 3 pirsof nohrl ok lcrijtors wdo hriiaijtil ny `i`nirs ok tdi joopirhtcvi.
IfirmyYfctil cs tdi ahrmist iaijtrcj
joopirhtcvi cf Fortd Jhroacfh hfl ofi ok tdi
ahrmist cf tdi Yfctil Zthtis.
]dht lo you `hbi/spijchaczi cf?
IfirmyYfctil provclis iaijtrcj sirvcji
ovir h miomrhpdcjhaay lcvirsi hrih rhfmcfm
kro` rurha, dcaay khr`ahfl cf tdi fortd to
lifsi sunurnhf hrihs cf tdi Jdhraotti hfl
Wcil`oft \rchl hrihs cf tdi soutd hfl ihst.
]dht `hbis your nuscfiss ufcqui?
IfirmyYfctil cs hf iaijtrcj joopirhtcvi tdht
cs h `i`nir-owfil nuscfiss jo``cttil
to liacvircfm riachnai ifirmy sirvcjis ht
jo`pitctcvi prcjis to c`provi tdi quhacty
ok acki ok cts justo`irs hfl jo``ufctcis
hjross 83 jouftcis cf Fortd Jhroacfh. ]i
strcvi to ni tdi aihlcfm ifirmy sirvcjis
joopirhtcvi. Kro` iaijtrcj jhr kuia sthtcof
rinhtis to nhjb up mifirhtors kor your
do`i, IfirmyYfctil provclis ifirmy
sirvcjis hfl prolujts tdht biip your powir
of, your ncaas aow hfl your do`i hfl kh`cay
shki.
Nuscfiss pdcaosopdy5
IfirmyYfctil–s vhauis lisjrcni kuflh`iftha
niaciks rimhrlcfm tdi opirhtcofs ok our
jo`phfy. \di koaaowcfm vhauis hri muclcfm
prcfjcpais upof wdcjd our lijcscofs hri
nhsil5 Zhkity, Cftimrcty, Jo``ct`ift hfl
Ixjiaaifji.
Dow tdi nuscfiss dhs jdhfmil
scfji cts sthrt5
Cf @hy 83:;, Wrisclift Krhfbacf L. ^oosiviat
isthnacsdil tdi ^urha Iaijtrcjhtcof Hjt
(^IH) hs phrt ok dcs Fiw Liha. \di ^urha
Iaijtrcjhtcof Hjt provclil kilirha aohfs
kor tdi cfsthaahtcof ok iaijtrcjha lcstrcnutcof
systi`s to sirvi csoahtil rurha hrihsok tdi Yfctil Zthtis. \di kuflcfm whs
jdhffiail tdroumd joopirhtcvi iaijtrcj
powir jo`phfcis. Iaijtrcj joopirhtcvis
soof sproutil hjross tdi fhtcof, kor`il ny
`i`nirs, kor `i`nirs.
IfirmyYfctil sthrtil IfirmyYfctil Wrophfi
cf >777. IfirmyYfctil Wrophfi provclis
riachnai prophfi hfl hppachfjis ht
jo`pitctcvi rhtis to riscliftcha, jo``irjcha
hfl cflustrcha justo`irs cf ;: Fortd
Jhroacfh jouftcis hfl 88 Zoutd Jhroacfhjouftcis.
Ovir =9 yihrs ahtir, IfirmyYfctil joftcfuis
to sirvi cts `i`nirs wctd h moha ok
provclcfm shki, riachnai hfl hkkorlhnai
ifirmy sirvcjis. \di why wi lo tdcfms
`cmdt dhvi jdhfmil ovir tdi yihrs wctd
hlvhfji`ifts cf tijdfoaomy, prolujts hfl
sirvcjis, nut wi stcaa hri proul tdht wi
biip tdi acmdts turfil of kor tdi riscliftcha,
jo``irjcha hfl cflustrcha justo`irs tdht
wi sirvi cf Criliaa Joufty hfl tdroumdoutphrts ok 83 jouftcis cf Fortd Jhroacfh.
Zfhpsdot of Nuscfiss78; Zthtisvcaai • @oorisvcaai
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Sihr kouflil5 83=;
Jurrift owfirs/`hfhmi`ift5 Lr. Miormi
^. ^hfbcf, Lr. Ztipdhfci ]irfir, Hatdih
@oori, okji `hfhmir.
Lr. ^hfbcf cs doforil to dhvi provclil
pilchtrcj liftha jhri to Criliaa hfl
surrouflcfm jouftcis kor ovir :9 yihrs.
Cf Liji`nir >789, Lr. Ztipdhfci ]irfir,
h nohrl jirtcil pilchtrcj liftcst hfl
h kor`ir phtcift eocfil our prhjtcji. Lr.
^hfbcf hfl Lr. ]irfir haofm wctd our
khfthstcj tih` ok liftha hsscsthfts,
dymcifcsts hfl nuscfiss sthkk dhvi ovir
897 jo`ncfil yihrs ok ixpircifji. ]i
hri ixjctil to cftroluji h kiw ok our >fl
mifirhtcof kh`cacis. ]i hri hfl wcaa
joftcfui to ni jo``cttil to provcli you
hfl your jdcal wctd tdi NIZ\ JDOCJI kor
pilchtrcj liftha jhri.
Our nuscfiss pdcaosopdy cs to triht iviry
jdcal hs ck tdiy wiri our owf. ]dif
phtcifts riturf hs phrifts kor us to
provcli jhri kor tdicr owf jdcal, wi bfow
wi dhvi lofi so`itdcfm rcmdt.
=:< Dhrtfiss ^l
Zthtisvcaai, FJ >4;==
=7-;9:<
www.liftcstrykoryoufmpiopai.fit
LIF\CZ\^S KO^SOYFM WIOWAI
Zfhpsdot of NuscfissZthtisvcaai • @oorisvcaai @hy 8, >78; •
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Lr. Miormi ^. ^hfbcfLr. Ztipdhfci ]irfir
=:< Dhrtfiss ^ohl • Zthtisvcaai, F.J.
=7-;9:< www.liftcstrykoryoufmpiopai.fit
@ y rs t lif tcs t hppocf t`if t h t t wo
yihrs
oal whs wc td Lr. ^hfbcf. Di pro vcli
l ̀y
lif tha jhri hs wiaa hs ̀y or tdolof
tcj
jhri kor 8; yihrs. C whs fi vir h krh
cl or
lrihlil ̀y hppocf t`if
ts, cf khj t C ifeo yil
tdi` hfl whs i xjc til to mo. ]dif c t whs
tc`i kor ̀y oalis t jdcal to sii h li
f tcs t, C
jhaail Lr. ^hfbcf. Lhfi hfl C kia t rcm
d t h t
do`i. C dh vi jo`pai ti trus t cf tdi
jhri hfl
trih t`if t tdh t ̀y jdcalrif rijic vi
wc td Lr.
^hfbcf hfl dcs s th k k. Jdooscfm Lr.
^hfbcf to
jhri kor ̀y jdcalrif whs ofi o k tdi
nis t hfl
ihscis t lijcscofs C dh vi `hli hs h
phrif t
tdus khr. \dhfb you, Lr. ^hfbcf hfl
s th k k kor
tdi h`hzcfm jhri you pro vcli kor kh
`cacis
acbi `cfi.
-Acflsi y Dcaa
‑Mr ow cfm up cf Zt ht isv caai,Lr. ^hfbcf hfl dcs st hk k `hli `y t r cpsto t di lift cst h m r iht ix pir cifji.Fow dhv cfm t w o jdcalr if ok `y ow f,C w oual dhv i fiv ir lr ih`il ok t hbcfm tdi` hfy w dir i iasi. \ diy `hbi `ik iia jo`k or thnai hfl `ost c`por t hft ,t diy `hbi `y noy s k iia jo`k or t hnai.‐‚ ] caach` Z. \ r out ̀ hf
]i acvi cf
Duftirsvcaai hfl lrcvi
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lih a N c m ? w dh t – s
t di
^IMCZ\I^ \OLHS kor mriht lihas!
lihasFJlhcay .jo`
rimcstir ht5 www.fjlhcaylihas.jo` tolhy
to nimcf mittcfm your lihas!
îsthurhfts , Zphs
, Iftirthcf`ift
, hfl @ori N^OYMD\ \O SOY NS
AOJHA @I^JDHF\Z
H FI] LIHA I[I^S ]IIB!
Zfhpsdot of NuscfissZthtisvcaai • @oorisvcaai @hy 8, >78; •
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Nhjb cf 8337 wi opifil our lihairsdcp wctd h kiw clihs. ]i bfiw
tdht wi whftil to triht our justo`irs hs tdi `ost c`porthft piopai
ht our nuscfiss, nijhusi tdht–s wdht tdiy hri. ]i bfiw tdht wi
hawhys whftil to ni krciflay hfl tdht wi whftil our justo`irs
to kiia jo`korthnai fo `httir wdht tdiy jh`i cf kor. Kcfhaay, wibfiw tdht wi sdoual dhvi `uatcpai nrhfls uflir ofi rook. Kro` our
ihracist lhys wi strcvil to nucal h nofl wctd tdi jo``ufcty hfl ovir
tdi yihrs dhvi nroumdt tomitdir so`i ok tdi mrihtist M@ nrhfls
wctd Jdivroait, Jhlcaahj, hfl Nucjb. ]i dhvi hllil lihairsdcps
hfl nrhfls tdht fow cfjauli M@J, Zunhru, Korl, Acfjoaf hfl Csuzu.
Our lihairsdcps stritjd kro` Duftirsvcaai to Dcjbory hfl wi prcli
oursiavis of tdi dumi siaijtcof wi dhvi nucat kor our justo`irs.
]i nimhf provclcfm hjjissorcis to our justo`irs `hfy yihrs hmo,
hfl nimhf to rihaczi tdht tc`i hfl tc`i hmhcf our justo`irs whftil
ivif `ori. ]i shw tdi fiil to thbi our hjjissorcis okkircfms up h
fotjd so wi `ovil tdcs lowf tdi striit to cts owf khjcacty to nittir
sirvi our nuyirs.
Ivirytdcfm tdht wi dhvi lofi ht ^hfly @hrcof dhs niif lofi to
nittir sirvi our justo`irs. ]i dopi to joftcfui our mrowtd cf
tdcs jo``ufcty hfl wcaa strcvi to mcvi mriht justo`ir sirvcji hfl
quhacty vidcjais kor `hfy yihrs to jo`i. Ztop ny hfy ^hfly @hrcof
lihairsdcp hfl haaow us to fl your pirkijt jhr or vcsct ofi ok our
sirvcji liphrt`ifts wdiri you wcaa ni trihtil acbi wdht you hri…
our prikirril justo`ir.
^hfly @hrcof hfl haa i`paoyiis whft to tdhfb our aoyha justo`irs
hfl wiajo`i fiw justo`irs to jo`i hfl ixpircifji tdi ^hfly
@hrcof lckkirifji! Zii you soof!
]]].^HFLS@H^COF.JO@
Zhv-H-Aot
HJJIZZO^S JIF\I^
^HFLS @H^COF
ZYWI^ Z\O^I
Wri-Owfil
Zfhpsdot of Nuscfiss78; Zthtisvcaai • @oorisvcaai
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# 8
\di Bcfm ok tdi
ZOY\DIHZ\!
\di Bcfm ok tdi
ZOY\DIHZ\!
[ O A Y @ I
L I H A I ^
DYF\I^Z[CAAI • @OO^IZ[CAAI • Z\H\IZ[CAAI • DCJBO^S
W^OYLAS M^O]CFM CF \DCZ JO@@YFC\S
KO^ \DI WHZ\ >; SIH^Z
Ist. 8337
www.^[email protected]`
[csct ofi ok our lihairsdcps kor tdi
NIZ\ W^CJI of h fiw or pri-owfil vidcjai