PART

TRANSMILE AIR SAFETY MANAGEMENT SYSTEM MANUAL PROMOTION

& TRAINING

TRANSMILE AIR SERVICES

TRANSMILE AIR

SAFETY MANAGEMENT SYSTEM

MANUAL

Equate Business Performance to Safety Performance

PART 5SMS PROMOTION

& TRAININGSMS PROMOTION

1.INTRODUCTION1.1Safety promotion will be an ongoing programme to ensure that employees benefit from safety lessons learned and continue to understand the TASs SMS. Safety promotion is linked closely with safety training and the dissemination of safety information. 1.2It refers to those activities which TAS carries out in order to ensure that the staff understand why safety management procedures are being introduced, what safety management means, why particular safety actions are being taken, etc. 2.OBJECTIVES2.1Safety promotion provides the mechanism through which lessons learned from safety occurrence investigations and other safety-related activities are made available to all affected personnel. It also provides a means of encouraging the development of a positive safety culture and ensuring that, once established, the safety culture is maintained.

2.2Publication of safety policies, procedures, newsletters and bulletins alone will not necessarily bring about the development of a positive safety culture. While it is important that staff be well informed, it is also important that they see evidence of the commitment of management to safety. The attitudes and actions of management will therefore be a significant factor in the promotion of safe work practices and the development of a positive safety culture.

3.PROMOTION METHODS

3.1To enable a safety message to be learned and retained, the recipient first has to be positively motivated.

3.2Safety topics should be selected for promotional campaigns based on their potential to control and reduce losses. Selection should be based on the experience of past accidents or near misses, matters identified by hazard analysis, and observations from routine safety audits. 3.3Employees should be encouraged to submit suggestions for promotional campaigns.3.4All methods of dissemination - the spoken and written word, posters, videos, slide presentations, etc. - require talent, skill and experience to be effective. Professional input is therefore advisable when disseminating information to a critical audience.

2.5Once a decision has been made to disseminate safety information, the following factors must be considered:a) the audience. The message needs to be expressed in terms and vernacular that reflect the knowledge of the audience.

b) the response. What is expected to be accomplished?

c) the medium. While the printed word may be the easiest and cheapest, it is likely to be the least effective.

d) the style of presentation. This may involve the use of humour, graphics, photography and other attention-getting techniques.

2.6The safety promotion programme will be based on several different communication methods, such as:

a) Spoken wordb) Written word c) Videosd) Displayse) Websites (intranet)

f) Postersg) Newsletter

h) Safety campaign

i) Seminars

SAFETY MANAGEMENT TRAINING

1.INTRODUCTION

1.1The safety culture is linked to the success of safety management training programme. The training is to ensure that all personnel understand the TASs safety philosophy, policies, procedures and practices, and their roles and responsibilities within that safety management framework. Safety training shall begin with the initial indoctrination of employees and continue throughout their employment. 1.2Specific safety management training shall be provided for staff who occupy positions with particular safety responsibilities. The training programme shall ensure that the safety policy and principles of TAS are understood and adhered to by all staff, and that all staff are aware of the safety responsibilities of their positions.

2.TRAINING NEEDS2.1The SM shall, in conjunction with the personnel department, review the job descriptions of all staff and identify those positions that have safety responsibilities. The details of the safety responsibilities shall then be added to the job descriptions.

2.2Once the job descriptions have been updated, the SM, in conjunction with the training manager, shall conduct a training needs analysis to identify the training that will be required for each position.2.3Depending on the nature of the task, the level of safety management training required will vary from general safety familiarization to expert level for safety specialists, for example:a) corporate safety training for all staff;

b) training aimed at managements safety responsibilities;

c) training for operational personnel (such as pilots, AMEs and apron personnel); and

d) training for aviation safety specialists (such as the SM and Safety Auditors).2.4During the initial implementation of an SMS, specific training shall be provided for existing staff. Once the SMS is fully implemented, the safety training needs of those other than the safety specialists shall be met by incorporating the appropriate safety content into the Human Factor training programme for their positions.3.INITIAL SAFETY TRAINING (FOR ALL STAFF)3.1All staff shall receive a basic introductory course covering:

a) basic principles of safety management;

b)corporate safety philosophy, safety policies and safety standards (including corporate approach to disciplinary action versus safety issues, integrated nature of safety management, risk management decision-making, safety culture, etc.);

c) importance of complying with the safety policy and with the procedures that form part of the SMS;

d)organization, roles and responsibilities of staff in relation to safety;e) corporate safety record, including areas of systemic weakness;

f) corporate safety goals and objectives;

g) corporate safety management programmes (e.g. incident reporting systems, LOSA and NOSS);

h) requirement for ongoing internal assessment of organizational safety performance (e.g. employee surveys, safety audits and assessments);

i) reporting accidents, incidents and perceived hazards;

j) lines of communication for safety matters;

k) feedback and communication methods for the dissemination of safety information;

l) safety awards programmes (if applicable);

m) safety audits; and

n) safety promotion and information dissemination.

4.SAFETY TRAINING FOR MANAGEMENT4.1The purpose of the training is to ensure that the management team understand the principles on which the SMS is based.4.2Training shall ensure that managers and supervisors are familiar with the principles of the SMS and their responsibilities and accountabilities for safety. It may also be of value to provide managers with training that addresses the legal issues involved, for example, their legal liabilities.

5.SPECIALIST SAFETY TRAINING5.1To accomodate safety-related tasks that require specially trained personnel, speciallist safety training shall be provided to personnel with such functions within the SMS. These include training relating to:

a) investigating safety occurrences;

b) monitoring safety performance;

c) performing safety assessments;

d) managing safety databases; and

e) performing safety audits.

5.2It is important that staff performing these tasks receive adequate training in the special methods and techniques involved. Depending on the depth of training required and the level of existing expertise in safety management within the organization, it may be necessary to obtain assistance from external specialists in order to provide this training.

6.SAFETY TRAINING FOR OPERATIONAL PERSONNEL6.1Personnel engaged directly in flight operations shall be given a more specific safety training with respect to:a) procedures for reporting accidents and incidents;

b) unique hazards facing operational personnel;

c) procedures for hazard reporting;

d) specific safety initiatives, such as:

1) FDA programme;

2) LOSA programme; and

3) NOSS programme;

e) safety committee(s);

f) seasonal safety hazards and procedures (winter operations, etc.); and

g) emergency procedures.h)All Safety Emergency Training are in accordance with the company Safety Manual in confirmance with Malaysia Civil Aviation regulation(MCAR),regulation 19(2) under the 9th schedule Part B.

SMM/TAS001/ISSUE 1

Rev.1Page: 81

Date15/6/2009