SMS for Human Rights System
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SMS for human rights system Improving Commission’s service delivery to the Citizen WILFRED WARIOBA Head of Management information ICT4Democracy Workshop, December 4-5 th ,2012
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CHRAGG Presentation during the ICT4Democracy in East Africa Workshop December 2012 Improving Commission’s service delivery to the Citizen, in Tanzania, WILFRED WARIOBA Head of Management information The Tanzania Commission for Human Rights and Good Governance (CHRAGG)
Transcript of SMS for Human Rights System
SMS for human rights system
Improving Commission’s service delivery to the Citizen
WILFRED WARIOBAHead of Management information
ICT4Democracy Workshop, December 4-5th ,2012
Tanzania
Tanzania is a country located in East Africa, it is a Land of Mount Kilimanjaro and Serengeti Its has a size – 945,000 sqkmsNeighbours – 8 countries
Population – 44,841,226 – 2010Rural: Urban – 80%:20%Literacy rate – 60%Languages – English and SwahiliTribal dialects – about 120
The Commission
The Commission for Human Rights and Good Governance (CHRAGG) is an independent government institution.
Established as the national focal point institution for the promotion and protection of human rights and duties as well as good governance in Tanzania.
Commission has about six (6) offices throughout the country, serving more than 30 regions, with only 220 staff in total. As mentioned earlier, the country is big with challenging infrastructure.
SMS for human rights system project
The Commission this month will be deploying a Short messaging System which is embedded to an existing computerized Case Management System.
This system will enables Citizen to report human rights violations from anywhere in the country through the use of text messages from simple mobile phone.
The project is jointly funded with Government of the United Republic of Tanzania and SPIDER –Sweden. Spider is a resource center for ICT for Development (ICT4D).
PROJECT OBJECTIVES
To develop and implement short messaging System (SMS) features to an existing Complaint Handling System to allow the citizen to instantly report to the Commission human rights violation and contravention of good governance principles via SMS technology.
To enhance timely access to justice
To demonstrate that visibility of complaints and citizens are encourages to use rule of law
To demonstrate the effectiveness of a public-private partnership model
To make CHRAGG visible
Collaboration with Network –Learning our partner work
Feasibility study
Infrastructure
Testing
SMS to 0754460259
Total of 888 text messages have been communicated.
Security
It is a challenge but …
ID No.
Time Stamp
Phone Number
Status (i.e Received or sent?)
Message(the actual Message
Challenges includes: -
Inadequate budget to carry out the outreach program
Reluctant from mobile phone vendors to give free toll number
Reluctant among staff who are worried about technology change
Inadequate working facilities such as computers
Way forward: -
Use government budget
To continue seeking for funds from donors
Last but not least to ensure that the system is full implemented one year after the launching !!
Launching
We expect to official Launch the system on 10th of December 2012, This is the Human Right Day
If we are luck the president will officiate it,
THANK YOU
Wilfred WariobaHead of Management information System
www.chragg.go.tz
