SMMC Long-term Care Provider Webinar: Medicaid Provider Enrollment
SMMC PrimeCare Internal Medicine Patient Advisory Council
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Transcript of SMMC PrimeCare Internal Medicine Patient Advisory Council
Why create a PAC? To promote improved relationships between
patients, families and staff. To provide a venue for patients and families
recommendations into policy and program development.
To channel information, needs and concerns to staff and administration.
To collaborate as partners with staff, physicians, and administration in the planning and operation of specific programs.
To provide opportunities for staff to listen to their comments.
Getting Started…… Developed PAC sub group Attended Webinars:
a. Quality Counts b. Institute for Patient and Family Centered
Care Interviewed professionals in this area:
a. Darcy Shargo – COO of ME Primary Care Assoc.
b. Marie Abraham- IPFCC c. Practices in ME with established PAC Utilized http://www.ipfcc.org/ Researched Dana-Farber/Brigham and Women’s
literature on their PAC
First Steps….. IPFCC site –utilized tool kits Composed purpose statement Determined size of PAC Created Charter Discussed Meeting logistics-
time/place/frequency Budget Developed application Explored advertising methods Timeline for recruitment and interviews
First hurdle…… Recruitment
a. Provider recommendation
b. Brochures in waiting areas, at check in/out
areas, and at clinical work stations.
c. Other staff discuss the opportunity with
patients.
Application….
SMMC PrimeCare Internal Medicine
Patient Advisory Council Member Application
Name:__________________________________________________________________
Address:_________________________________________________________________
City:______________________________State_______________Zip Code____________
Home Phone:___________________________ Cell Phone:________________________
E-mail Address:_________________________________
Why would you like to serve as a member of the patient advisory council?
If you are or have been on a committee please list the committees:
What special interest do you have in healthcare?
What meeting times would work best for you?
Daytime:_________ Specific Times:________________________________________
Evening:___________ Specific Times:________________________________________
Monday______ Tuesday______ Wednesday_____ Thursday_____
Patient Advisory Council Candidate would be expected to::
1 Year Term. Attend 75% of meetings. Able to listen to different opinions and share different points of view. Respect the ideas of others. Speak comfortably in a group. Get along well with many different kinds of people. Work as part of a team..
Suggested Topics the Patient Advisory Council will help with:
Patient Safety and Prevention of Medical Errors Reviewing Patient Satisfaction Survey Results Development of ways to measure Patient and Family Satisfaction. Reviewing and updating the use of computers for patient care and education.
Applications will be reviewed and interviews will be set up with potential candidates.
If you have any questions please contact Jane Foley, Practice Manager at 207-282-3349.
Q1:11 Q2:11 Q3:11 Q4:11
PAC formed
January 2011
Recruitment of Patients
Recruitment of Patients
First PAC Meeting
First PAC Meeting
2nd PAC Meeting
3rd PAC Meeting
Interviews of
Potential
Advisors
Interviews of Potential
Advisors
Kick off Meeting… First meeting held Dec 13, 2011
a. Introduction of advisors and staff
b. Darcy Shargo- gave overview of PCMH
c. Developed guiding principles
d. Discussed Meeting roles
e. Brainstormed opportunities for
improvement
PAC InitiativesRoll out of patient portal
• Had first patient portal demonstration• Reviewed portal paper work and recommended
changes
Reviewed new patient paperworkReviewed new billing statementPatient educationSelf-ManagementPatient Newsletter
Patient EngagementAn advisor attended our all staff
meetingOne of the advisors spoke at the May
PRIZM conferenceA small group of advisors and staff
attended Patient Engagement seminar in June