Smith County ESD2 JOB DESCRIPTION SENIOR I.T. TECHNICIAN

Smith County ESD2 JOB DESCRIPTION

SENIOR I.T. TECHNICIAN GENERAL PURPOSE Under the general supervision of the Director of IT, performs complex professional work with computer hardware, software, and network systems. Installs and supports network servers including operating systems and applications software. Installs and supports servers, computers, and network operations; provides hardware and software planning, evaluation and implementation; provides problem solving and training for end users; and ensures systems efficiency and integrity. Provides research and support for new technologies to be used in the ESD2 environment.

EXAMPLE OF DUTIES

• Assists with Server installations and setups. This is to include Multi platforms such as Windows Servers, Linux and Unix Servers, and VMWare ESX servers.

• Builds network servers. • Builds and installs personal computer hardware and software packages. • Responsible for the maintenance and software updates to servers and network equipment. • Researches, configures and installs personal computer software packages, software upgrades,

PC Support, Operating System upgrades and maintenance, etc.; • Upgrades hardware and software to meet user needs. • Resolves helpdesk tickets, and resets users’ passwords, Escalates tickets to IT Director. • Some SQL database knowledge. • Assists with the administration of the Exchange Email Servers and Client Installations, including

smart phones. • Installs Complex Software for Desktop Management. This includes Asset Management, Remote

Control, Software Delivery, and Spam filtering software, Desktop Maintenance, and Help Desk management systems. Creates and installs packages and deploying system updates.

• Provides advanced complex hardware and software phone support for IP phone system, throughout the entire network as delegated by supervisor.

• May perform on location support for incident management operations during Incident Management Team deployments, Emergency Operation Center Activations and during Lean Forward situations.

• Identifies and corrects operational problems on computers systems. • Assembles and installs PC hardware, investigates and resolves routine hardware and

communications problems. • Understands and uses PC computers including peripheral devices, laptops and smart phones. • Understands and uses all windows operating systems, Linux and Unix. • Performs system administrative duties; installs new operating systems, PTF's and application

system software. • Performs and verifies system and data backups on servers using Barracuda on NT and virtual

servers.

Smith County ESD2 JOB DESCRIPTION SENIOR I.T. TECHNICIAN

• Assists with Network Management including development implementation and wiring, configuration standards, connectivity solutions, overall network operation systems, network software, server hardware configurations, network file systems and directory structure. LAN/WAN System integrity and security.

• Assists the IT Director with installation and configuration of network hardware and software. • Runs monthly internet usage reports from the web filtering software for the IT Director. • Reports the amount of time and internet bandwidth being used. • Assists the IT Director in preparing the IT networking budget by recommending purchases of

hardware and software needed to operate the network, servers and desktop pc’s. • Assists in evaluating end user needs and recommends appropriate equipment and software

configurations • Assists with the mobile command center and mobile tower platform’s computers, network,

video related equipment and other specialized equipment. • Assists with programing VHF and 800 Radios. • Performs other related duties as required or assigned by Director of IT.

MINIMUM QUALIFICATIONS Education and Experience

• Three (3) years of computer experience working with networks and computers. • NIMS 100, 200, and 800 • Hold or Obtain within 6 months Harris County CTS Public Safety Technology Services Advanced

System Key Technician Certification.

Special Requirements • Flexible work schedules, occasional evening and weekend work. • A minimum of three (3) certifications from any of the following Software and Hardware vendors

o Barracuda Networks (Preferred) o Microsoft o VMWare (Preferred) o 3xLogic (Preferred) o C-COM Satellite Systems Inc. o Ubiquiti

Necessary Knowledge, Skills and Abilities • Must have a working knowledge of LAN topologies and architectures. PC and Server operating

systems including Windows 8, Windows Server 2012, Windows Server, Microsoft Active Directory and Domains, Microsoft DNS, Microsoft SQL Server.

• Must have a fundamental knowledge of IP phone telephony to assist Director of IT. • Thorough knowledge of computer fundamentals, thorough knowledge of computer and

peripheral and software operations including word processing, spreadsheets, database management, system management software, and development tools.

• Must be able to demonstrate skill in the use and repair of computer equipment and software. • Ability to model programs and systems to the needs of users for desired results.

Smith County ESD2 JOB DESCRIPTION SENIOR I.T. TECHNICIAN

• Understand and follow oral and written instructions, explain technical material in layman terms, and develop effective working relationships with co-workers, and Administration.

• Ability to make contacts with other departments, requiring tact and judgement to avoid friction, frequent contacts with others on matters requiring explanations and discussions, frequent contacts involving the carrying out of programs and schedules, regular outside contact with people requiring tact and judgement.

• Understands principles of data communications including Ethernet, modem, and vpn setup and installation, and problem determination/resolution.

TOOLS & EQUIPMENT USED • Personal computer, including word processing and spreadsheet software; network equipment

and software; fax and copy machine, • Hand and power tools for network cabling and equipment installation.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; talk or hear; use hands to, handle, feel objects, tools, or controls; and reach with hands and arms. The employee is regularly required to walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in an office setting. The noise level in the work environment is usually quiet.

DEPT/DIVISION APPROVED BY: ____________________ DATE:____________

EMPLOYEE'S SIGNATURE: _________________________ DATE:____________

Smith County ESD2 Administration Employment Application Packet

Last, First MI.

Smith County ESD2 Administrative Position Hiring Procedure

Submit Application consisting of

o Application Personal History

o Job Description

Attend Job interview

Pass background check

Pass drug test

Accept or reject job offer

Smith County ESD2 Administrative Assistant Job Description

GENERAL PURPOSE: Assists with administrative tasks.

PRIMARY DUTIES AND RESPONSIBILITIES:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Answer telephone and routes call to proper personnel

• Prepare agenda packets for board meeting

• Data entry

• Good public relation skills

• Receives and opens mail and directs it to the proper person in the office

• Keep all correspondents and data filed in proper order in file cabinets

• Books hotel rooms and takes care of travel arrangements for conferences.

• Maintains office supply inventory and ordering as needed

• Handles insurance for employees

• Takes notes and prepares minutes of board meetings

• Prepares board room for board meeting

• Any other task assigned by the Fire Chief or his designee

MINIMUM QUALIFICATIONS:

Education and Experience:

High School diploma or GED equivalent.

Required Skill in:

Must be able to read, write and fluently speak the English language

Must be able to interact with the public in a positive friendly manner

Have computer skills for word processing and data entry

Physical Demands / Work Environment:

Must be able to work evenings and weekends if needed. Work will be in an office environment.

I have reviewed this job description and find it to be an accurate assessment of the position

requirements.

Employee Signature

Date

Chief Signature

Date

Smith County ESD2

14128 Hwy 110 South

Whitehouse, TX. 75791

P. (903) 617-6578 F. (903) 787-8835

Smith County ESD #2 is an Equal Opportunity Employer and will consider applicants without regard to race, color, religion, sex, national origin, age

or disability. Personal Information Last First MI State & DL# Email

Street Address City ST Zip Home Phone Mobile Phone

Are you entitled to work in the United States? Yes No Are you 18 or older? Yes No If yes, Date of Birth

Have you been conviced of a felony or been incarcerated in connection with a felony in the past seven years? Yes No

If yes, please explain:

What position are you applying for? How did you hear about this position? Expected Salary Date Available Work Experience Current or Most Recent Prior Prior Employer

Address

City, ST, ZIP

Telephone

Name of Immediate Supervisor

Dates of Employment

Position/Job Title

Pay

Reason for Leaving

May We Contact

From To From To From To

Yes No Yes No Yes No

Education

Name/Location Last Year Complete Degree Major

Disclaimer - I hereby authorize Smith Co ESD#2 to conduct a criminal background check, a thorough investigation of former or present employment and activities in verification of all

statements contained in this application. I agree to cooperate in such investigation and release from all liability or responsibility all persons, companies and/or corporations supplying such

information. All information contained in this application for employment is true and correct to the best of my knowledge. I further understand that misrepresentation or omission of facts

called for in this form is cause for termination of employment without notice. I understand that this application will receive careful consideration, but acceptance of it for filing affords no

assurance of eventual employment. I understand that an incomplete application may not be considered. I further understand that any offer or employment tendered me is contingent

upon the results of a satisfactory background investigation, drug and alcohol test and my agreement to abide by the rules and regulations of the Commissioners of Smith County ESD #2. By

signing this application, I certify that I have read and agree with these statements.

Signature__________________________________________________________ Date _________

High School 9 10 11 12

College/University 1 2 3 4

Trade School

Certifications

Personal History

INSTRUCTIONS

Please provide a cover letter along with your completed Personal History

form. Please answer each question clearly and completely. Read carefully

and follow all directions. TYPE OR PRINT IN INK.

Please do not write in this space

1. POSITION(S) APPLIED FOR (or preferred field of work):

PERSONAL INFORMATION

2.

3.

4.

Family Name First & Middle Name Maiden Name, if any

5. 6. 7. 8.

Date of Birth (yyyy/mm/dd) Place of Birth Marital Status Gender

9. 10. 11.

Nationality at Birth Present Nationality Second Nationality, if any

CONTACT INFORMATION

12. 13.

Permanent Address (Street, City, Country) Current Home Telephone No.

14. 15.

Present Address (Street, City, Country) Work Telephone No.

16. 17.

E-Mail Address Mobile Telephone No.

18. EDUCATION - Give exact names of institutions and titles of degrees above secondary school, as they appear in the diploma(s). Please do not translate or equate to

other degrees.

Month/Year attended Degrees and Academic Distinctions Main Course of Study Name, Place and Country

from to

Please indicate if any of the studies specified above was not finished or is in progress and give reasons for any overlaps of study periods. If you wish, provide any other

information regarding your education that you consider relevant:

19. EMPLOYMENT RECORD - Starting with your most recent job, list in reverse order. Use a separate block for each job. Include also service in the armed

forces and note any period during which you were not gainfully employed. If you need more space, attach additional pages.

From To Exact title of your job:

Type of business:

Name, address and phone number of present employer:

Name and title of present supervisor:

Have you any objections to our making enquiries of your present employer? Yes / No

Number and kind of employees supervised by you:

Reason for leaving:

Total annual net income (after deduction of tax):

DESCRIPTION OF YOUR DUTIES:

From To Exact title of your job:

Type of business:

Name, address and phone number of employer:

Number and kind of employees supervised by you:

Reason for leaving:

Total annual net income (after deduction of tax):

DESCRIPTION OF YOUR DUTIES:

From To Exact title of your job:

Type of business:

Name, address and phone number of employer:

Number and kind of employees supervised by you:

Reason for leaving:

Total annual net income (after deduction of tax):

DESCRIPTION OF YOUR DUTIES:

From To Exact title of your job:

Type of business:

Name, address and phone number of employer:

Number and kind of employees supervised by you:

Reason for leaving:

Total annual net income (after deduction of tax):

DESCRIPTION OF YOUR DUTIES:

20. If you have had more jobs, please describe them below. Also, provide reasons for any overlaps of work periods.

21. DEPENDANTS - If you have dependants give the following information:

Name Date of Birth

(Year/Month/Day) Relationship Name

Date of Birth

(Year/Month/Day) Relationship

21. DEPENDANTS - If you have dependants give the following information:

Name Date of Birth

(Year/Month/Day) Relationship Name

Date of Birth

(Year/Month/Day) Relationship

If you wish, provide any other information regarding your dependants that you consider relevant:

22. KNOWLEDGE OF LANGUAGES:

What is your mother tongue?

Please specify other languages you know and indicate your level of knowledge by using the following keys: LIMITED (LIM) = Limited conversation, reading of

newspapers, routine correspondence. WORKING KNOWLEDGE (WK) = Engage freely in discussions, read and write more complex material. FLUENT (FL) = Speak,

read and write nearly as well as mother tongue.

No. Language Speak Read Write

1.

2.

3.

23. OFFICE SKILLS (For clerical jobs only) - Indicate speed in words per minute. Add other languages if necessary.

Typing

English

List special clerical/secretarial skills you possess and any office machine or equipment you can use:

24. COMPUTER SKILLS

Please indicate and comment on your computer knowledge in the areas listed below. When indicating your level of knowledge, use the following keys: FAIR = limited

experience. WORKING KNOWLEDGE = regular use of the software and ability to apply it to meet the requirements of the job. PROFICIENT = advanced user; able to

perform complex tasks. If you have no knowledge of any area, leave the corresponding field blank.

Word Processing:

Spreadsheets:

Presentation/Desktop publishing:

Databases:

Internet:

E-Mail/Communication:

Programming:

Other software:

Computer hardware/Special equipment:

25. List membership in professional societies and activities in civic, public or international affairs.

26. MISCELLANEOUS

Have you taken up legal permanent residence status in any country other than that of your nationality? Yes / No

Have you taken any legal steps towards changing your present nationality? Yes / No If the answer to either question is yes, explain fully:

Have you ever been arrested, indicted or summoned into court as a defendant in a criminal proceeding or

convicted, fined or imprisoned for the violation of any law (excluding minor traffic violations)? Yes / No

If yes, give full particulars of each case in an attached statement.

Where did you learn about job opportunities at SCESD2?

27. WORK CONDITIONS

Have you previously worked for SCESD2? Yes / No

If so, enter personnel number:

Have you previously submitted an application for employment with the SCESD2? Yes / No

If so, when?

Would you accept employment for less than six months? Yes / No

28. Are any of your relatives employed by SCESD2? Yes / No

If the answer is yes, give the following information:

Name Relationship Name of international organization

Entry into the service of SCESD2 may entail travel to any area of the county in which the Agency might have responsibilities. If you have any disabilities which might limit

your prospective field of work or your ability to travel, please describe:

29. REFERENCES - List three persons, not related to you, who are familiar with your character and qualifications. DO NOT repeat names of supervisors listed in

the employment record.

Full name Full address, phone number and e-mail address Business or occupation

29. REFERENCES - List three persons, not related to you, who are familiar with your character and qualifications. DO NOT repeat names of supervisors listed in

the employment record.

Full name Full address, phone number and e-mail address Business or occupation

30. IMPORTANT - Please provide any other information that you consider important for the evaluation of your candidature:

31. I certify that the statement made by me in answer to the foregoing questions is true, complete and correct to the best of my knowledge and belief. I understand that

any misrepresentation or material omission made on a Personal History form or other document requested by SCESD2 renders a staff member of SCESD2 liable to

termination or dismissal.

Date: Signature:

N.B. You may be requested to supply documentary evidence which supports the statements you have made above. Do not, however, send any documentary evidence until you have been asked to do

so by the Agency and, in any event, do not submit the original texts of references or testimonials unless they have been obtained for the sole use of the Agency. While you may rest assured that

your candidature will be carefully examined, receipt of this form will not necessarily be acknowledged. Any further correspondence will be initiated by the Agency.

T H E M A X I M U M P E R I O D O F V A L I D I T Y F O R A P E R S O N A L H I S T O R Y F O R M I S T W O Y E A R S