SMI suite 2011 license model

• SMI suite – base license $35k– Includes:

• 5 named users• Interactions and Incident modules• Start-up reports• First year maintenance

• Optional:– Additional modules $10k per module

• Change Management & Configuration Management • Problem Management & Known Error • Request Management & Service Catalog

– Additional users:• Named users $12.5k per package of 5• Lite users $2.5k per package of 5

– Test and Development license 30% of list price

1February 2011 http://www.westbury-it.com/

Implementation services for Implementing Westbury SMI Suite

A typical three weeks consultancy engagement includes:

• Westbury/HP/partner will perform onsite and or remote consultancy services for <CUSTOMER> so as to implement Westbury SMI Suite. These services apply to both one production as well as one non-production environment and include:

• Installation– Business Objects XI r 3– SMI Foundation (ETL application and SMI db)

• Mapping– Ensuring that all the required SM fields are properly mapped to the SMI

db– Ensuring that any newly mapped fields are properly labeled in Business

Objects universes

2February 2011 http://www.westbury-it.com/

- Part 2

• Configuration– Setting up data connections and all settings in SMI Suite for the

<CUSTOMER> environment– Defining the data load requirements and configuring SMI Foundation

accordingly– Initial load of all <CUSTOMER> Service Manager data

• Testing– Ensuring data loads run properly (initial load as well as partial loads)– Confirm that objects in universes are pulling correct data– Running the out of the box reports

• Training– Administrator training (max 3 people)– Hands-on end user training (max 10 users)

• Documentation of the SMI Suite implementation

3February 2011 http://www.westbury-it.com/