SME 2.0 Project Quality Management Handbook

QUALITY MANAGEMENT HANDBOOK

SME 2.0 – PROACTIVE NETWORKING IN BUSINESS MANAGEMENT OF EUROPEAN SMES

LEONARDO DA VINCI - TRANSFER OF INNOVATION

LLP-LDV-TOI-2011-HU-012

This project has been funded with support from the European Commission.This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

Copyright © SME 2.0 Consortium 1 Page of 41

Dynamic entrepreneurs are particularly well placed to reap opportunities from globalisation and from the acceleration of technological change. Our capacity to build on the growth and innovation potential of small and medium-sized enterprises (SMEs), will therefore be decisive for the future prosperity of the EU.

Document Control

Author:Zsolt RétsághyVersion:FINALSubject:Quality Management

WP:WP1Date:August 13, 2009

Document Type:ProductFile:r1_sme20_qm_handbook_en_f

ReviewerMária HartyányiIdentifierR1

Target GroupProject PartnersDescriptionDocumentation methods and standards in English, in

about 30 pages, published electronically. The QMHB will contain all the common concepts and agreements accepted by the partners, defines the methods of communication and documentation, and the agreed standards.

SME 2.0 Quality Management Handbook

LLP-LdV-TOI-2011-HU-012 www.smepro.eu


http://www.smepro.eu


Table of Content

.........................................................................................General policies 4ISO .......................................................................................................................................................9001:2008 4GENERAL PRINCIPLES ............................................................................................................................................. 5METHODOLOGY...................................................................................................................................................... 5PRODUCT REALIZATION .......................................................................................................................................... 6

........................................................................................................QMS 6RESPONSIBILITIES................................................................................................................................................... 6

.............................................................................................................................Management responsibilities 6...............................................................................................................................WP leaders’ responsibilities 6

...................................................................................................Responsibilities, quality management in WPs 8WP9 - DISSEMINATION AND VALORIZATION.......................................................................................................... 19

.......................................................................................Communication 20

................................................................................................Reporting 21

...............................Document management procedures, SME 2.0 standards 21DOCUMENT FOLDER ON THE SME 2.0 PORTAL...................................................................................................... 22STANDARDS.......................................................................................................................................................... 21

....................................................................................Risk management 23

.................................................................................................Annexes 25ANNEX 1. TERMS ........................................................................................................................................................ 25ANNEX 2.-PROJECT BASICS .................................................................................................................................. 26

..............................................................................................................................................Project Summary 26......................................................................................................................................................Partnership 27....................................................................................................................................................Target groups 27

.................................................................................................................................................Work-packages 27

.................................................................................................................................................Planned results 27ANNEX ..................................................................................................................................................3 PARTNERS DATA 29ANNEX ....................................................................................................................................................4 PROJECT STAFF 29ANNEX ................................................................................................................................................5 PARTNERS’ TASKS 31

.................................................................................................................................................P0 – PROMPT 31........................................................................................................................................................P1 – DEIS 33........................................................................................................................................................P2 – UWH 34

....................................................................................................................................................P3 – CAPDM 35........................................................................................................................................................P4 – AICA 36

....................................................................................................................................................P5 – SZIGSZ 37..................................................................................................................................................P6 – TREBAG 38..................................................................................................................................................P7 – LIBETRA 39

........................................................................................................................................................P8 – VART 40...............................................................................................................................................P9 – WireSpider 41






1 General policiesThere are many players, actors from different EU countries participating and collaborating in this project, who are working in different national cultures. To achieve the project aims we need common policy and agreements according the working methods. Common quality procedures and quality standards should be created to make sure that the quality of the finished products will meet the requirements of our target groups.

1.1 ISO 9001:2008SME 2.0’s Quality Management Handbook (QMH) is based on ISO 9001:2000 standard which was adopted by Prompt Education in 2001. This QMS emphasizes the importance of

⇒ understanding and meeting requirements,

⇒ the need to consider processes in term of added value,

⇒ obtaining results of process performance and effectiveness, and

⇒ continued improvement of processes based on objective measurement.

ISO 9001:2008

On the figure (cited from ISO 9001:2008 standard) is the model of a process-based quality management system. The model illustrates that “costumers”






play a significant role in defining requirements as inputs. Monitoring of costumers satisfaction requires the evaluation of information relating to costumer perception as to whether the organization has met the costumer requirements.

1.2 General principlesThe Consortium shall:

1. identify the processes needed for QMS and their application through the project period

2. determine the sequence and interaction of these processes

3. determine the criteria and methods to ensure both the operation and control of these processes are effective

4. ensure the availability of resources and information to support and monitoring of these processes

5. monitor, measure an analyze these processes

6. implement actions necessary to achieved planned results and continual improvement of these processes

1.3 MethodologyThe Consortium will use the methodology known as “Plan-Do-Check-Act” (PDCA) to all project processes, with the aim of to enhance the target group satisfaction through the effective application of QMS, including processes for continual improvement and the assurance of conformity to the target group and applicable regulatory methods.

Plan-Do-Check-Act PDCA

Plan

Establish the objectives and processes necessary to deliver results in accordance with the target group requirements and the consortium’s policies.

Do

Implement the process

Check

Monitor and measure processes and product against the policies, objectives and requirements for the product and report of the result

Act

Take actions to continually improve process performance

The PDCA cycle (development, testing, feedback and correction) should be built in every single activity. The systematic use of the PDCA cycle throughout the project provides for the opportunity to continuously improve the products developed, the methodology applied, the process implemented as well as the quality assurance procedures themselves.






1.4 Product realizationThe Consortium plans all of the product realization. Planning of the product realization should be consistent with the requirements of other processes of QMS. The plan should include

7. quality objectives and requirements for the product,

8. the need to establish processes, documents, and provide resources for the production,

9. required validation, verification, monitoring, inspection and test activities specific to the product and criteria for product acceptance,

10.records needed to provide evidence that the realization processes and resulting product meet the requirements.

2 QMSWith signing the contract between Hungarian Leonardo Agency and PROMPT and between the partners and Prompt we undertake to do our best in order to achieve the project aims and objectives. In the proposal we clearly defined the target group, we carried on a prior need analysis, and on this basis of the analysis we elaborated the work program for the two years long project period.

The target groups of the project are: managers, employees, owners of European SMEs, teachers and trainers of VET, e-learning providers and policy makers.

2.1 Responsibilities

2.1.1 Management responsibilitiesThe Coordinator shall provide evidence of its commitments to the development and implementation of QMS by

1. communicating to the partnership the importance of meeting target group requirements

2. establishing the quality policy,

3. ensuring that quality objectives are established,

4. conducting management reviews.

The quality management and quality assurance activities belongs under the control of the Coordinator all over the WPs, but the partners agreed to follow all regulatory defined in SME2.0 QMS.

2.1.2 WP leaders’ responsibilitiesThe WP leaders are responsible to conduct the activities in the WP, to control all activities considering the planned outcomes. They should do their best to provide all products of the WP in time and in quality defined in the project plan.

Task WP description, tasks WP leader






WP1 Project management P0-PROMPT

WP2 Systems Analysis and Design of the Transfer of Innovation, needs-analysis P1-DEIS

WP3 SME 2.0 Course design by adapting the donor products P3-CAPDM

WP4 Implementation of SME 2.0 course content and the SME 2.0 Proactive Networking Platform P0-PROMPT

WP5 Implementation of SME 2.0 modules P0-PROMPTWP6 Pilots P0-PROMPTWP7 Develop EU dimension of SME 2.0 PNP based on ECVET, EQF P4-AICAWP8 Evaluation P3-CAPDMWP9 Dissemination and valorization P0-PROMPT






2.1.3 Responsibilities, quality management in WPs

2.1.3.1WP1 – Project ManagementStart and finish: 10/2011 – 09/2013 (24 months)

Activities: Ensure an undisturbed collaboration and smooth communication among the partners; to create productive environment for project development; and to assure the appropriate quality of project outcomes.

Communication, collaboration in SME2.0 project portal. organization of project meetings. To progress and control the project activities, procedures and rules from ISO 9001:2008 QMS standards will be applied. To ensure the successful development strategy we will use PDCA-SDCA (Plan, Do, Control, Act, Standardize) cycle methods.

In the active period of the project we will monitor, control and evaluate all the activities, and intervene in any case of deviation from the original project aims. Every product of the project must be controlled, verified and validated according the rules of QMS.

WP leader: P0-Prompt-G Educational Centre for Informatics (HU)

P0 directs all ongoing processes, provides the partners with all information needed to carry on the actual tasks. Establishes the evaluation tools, summarizes and publishes the results of the feedback.

Meetings⇒kick-off meeting in November 2011 in Hungary (Prompt)

⇒developer meeting: in May 2012 in Ireland (DEIS)

⇒developer meeting: in January 2013 in Italy (AICA)

⇒final meeting in July, 2013 in Hungary (Prompt)

Outcomes:⇒ R1: Project QM Handbook

A documentation covering the methods and standards of the project execution in English, in about 30 pages, published electronically. The QMHB will contain all the common concepts and agreements accepted by the partners, defines the methods of communication and documentation, and the agreed templates used in the project documentation. . It describes the procedures to manage the changes, which would cause significant deviation in the project progress

⇒ R2: SME2.0 Project PortalA website for communication, collaboration of the partnership, for publishing information for the visitors, for storing all project related documents.

⇒ R3: User Guide of SME2.0 Project Portal for partnersDocumentation distributed in digital form. The aim of the document is to help the partners in the online collaboration on the project portal.






Responsibilities:

Partner Task Result DATE

P0-PROMPT

Establish the programs for the meetings, organizes the meetings in Hungary

P0-PROMPT

Establishes SME2 project portal (graphical design, system design) R2 November 2011

P0-PROMPT

Manage financial issues with partners and with NDA

P0-PROMPTOrganizes 2 meetings in Hungary November 2011.

July, 2013P0-PROMPTProvides interim and final reports, organizes monitoring visits

P0-PROMPT

Provides partners with the SME2's portal Guide R3 November 2011

P0-PROMPT

Provides partners with the SME2's QM Handbook R1 October 2011

P0-PROMPT

Provides progress reports for the partners (8-10 issues) Continuous

P0-PROMPT

SME 2.0 project portal (implementation) R2 November 2011P1-DEIS Organizes the meeting in Ireland May 2012.P4-AICA Organizes the meeting in Italy R1 April 2013P2-UWH, P3-CAPDM,P4-AICA,P5-SZIGSZP6-TREBAGP7-LIBETRAP8-VARTP9-WireSpider

Provides financial information for the coordinator Takes part in the online collaboration R14

Quality assurance activities:

⇒ P0-P9: evaluation of the meetings⇒ P0-P9: evaluation of R2-project portal⇒ P0-P9: evaluation of the management⇒ P0-PROMPT: evaluation of the collaboration⇒ P4-AICA: evaluation the R1-QMH

Quality control resources:

⇒ online questionnaires to get feedback from the partners⇒ communication on SME 2.0 PNP⇒ monitoring visit/s from national Leonardo Agency⇒ evaluation reports⇒ interim report⇒ final report⇒ agreements of meetings (minutes)⇒ progress reports






2.1.3.2WP2. Systems Analysis and Design of the Transfer of Innovation, needs-analysis

Start and finish: 10/2011 – 01/2012 (4 months)

Activities: The aim of WP2: to define the work flow in SME 2.0, to consider all the social, pedagogical, collaborative and networking points of view based on the needs analysis of the target groups. The output of WP1 should serve as a reliable and usable basis for adaptation, covering the pedagogical, cognitive and cultural aspects of quality e-learning.

WP leader: P1 – DEIS (IE)

DEIS gives professional direction of all ongoing processes, communicates with the developer partners, and provides the developer with information about the outcomes of ??? project.

Outcomes ⇒ R4: Questionnaire for

employees, managers of SMEs in three languages to measure their ICT competences in the partner countries

⇒ R5: SME 2.0 Survey portal (EN, HU, IT).Web application to carry out the online survey in three countries, and serve the basic statistics for the needs analysis

⇒ R6: Needs-analysiscomparative study for processing the figures of the survey and formulate the conclusions. The need analysis will give the basis of the further developments. It will be based on survey and studies in the partners' countries.

⇒ R7: SME 2.0 Competency Frameworka base document for the transfer of innovation, input for design and implementation of SME 2.0 modules and networking platform

ResponsibilitiesPartner Task Result DATE

P0-PROMPT

Collaborates in developing SME 2.0 Competency Framework R7 June 2012

P0-PROMPTImplements survey portal (HU,EN, IT) R5 December 2011

P0-PROMPT Takes part in system analysis and design based on SMELearning model

P0-PROMPT

Takes part in the development of the questionnaire R4 March 2012

P0-PROMPT

Translates CF into Hungarian R7 June 2012

P1-DEIS

Actively takes part in elaborating the questionnaire for SME 2.0 survey R4 April 2012

P1-DEIS

Carries out the survey in Ireland R4 April 2012

P1-DEISContributes to elaborate the “SME 2.0 Competency Framework" based on SMELearning R7 June 2012P1-DEISProvides the methodology for SME trainings based on SMELearning model R7 June 2012

P1-DEIS

Takes part in analyzing the results, and in formulating the consequence R6 May 2012







P2-UWH

Actively take part in elaborating the questionnaire for SME 2.0 survey R4 March 2012

P2-UWHContributes with its expertise to the development of SME 2.0 CF R7 June 2012P2-UWHTakes part in analyzing the results, and in formulating the consequence R6 May 2012

P2-UWH

Takes part in organizing the Hungarian survey R5 April 2011

P3-CAPDM

Collaborates in developing SME 2.0 Competency Framework R7 June 2012

P3-CAPDMProvides expertise in the management of language translation processes R7 June 2012P3-CAPDMTakes part in system analysis and design based on SMELearning model R9 August 2012

P3-CAPDM


P4-AICA

Organizes the establishment of the survey in Italy R4 April 2012

P4-AICAProvides with its expertise to design SME 2.0 CF and to fit to EU standards R7 June 2012P4-AICATakes part in processing the result of the survey R6 May 2012

P4-AICA


P4-AICA

Translates the questionnaire into Italian R4 March 2012P5-SZIGSZ Takes part in the Hungarian survey R4 April 2012

P6-TREBAG Takes part in the development of the questionnaire R4 March 2012P6-TREBAGOrganizes the establishment of the survey in Hungary R4 April 2012

P7-LIBETRA

Takes part in system analysis and design based on SMELearning modelProposes a possible list of needed competencies for the SME course R7 May 2012

P8 VART

P9-WireSpiderTakes part in the Hungarian survey R4 April 2011

Quality Assurance activities

⇒ P3-CAPDM, P5-SZIGSZ: evaluation of the SME 2.0 Competency Framework (R7)

⇒ P8-VART, P9-WIRESPIDER: evaluation of the SME 2.0 CF against the needs of the target group

⇒ P5-P9: evaluation of the questionnaire regarding the needs of the target group (R4)

Quality Control Resources

⇒ evaluation reports ⇒ collaboration on the portal⇒ drafts, working materials in the documents repository of the portal⇒ monitoring visit by Hungarian National Agency⇒ progress reports






⇒ interim report⇒ final report⇒ agreements of meetings (minutes)

2.1.3.3WP3 - SME 2.0 Course design by adapting the donor products


WP leader: P4 - CAPDM (EN)

Activities: The aim of WP3: design the methodology for "SME 2.0 online courses" based on SMELearning recommendation, TENEGEN experiences and on the results of needs-analysis. The consortium will elaborate the syllabuses of SME 2.0 modules according to an agreed competency framework. In this WP have to provide with a consistent course design should be elaborated, with strong dependency on defined learning objectives, the elements of the knowledge to deliver, the methods of the delivery and the methods of proactive networking designed to develop the required skills and competences. The responsibilities of the actors (participants, instructors, tutors, LMS administrators) have to be also defined as a crucial element of the logistics of the training.

Outcomes ⇒ R8: SME 2.0 Curriculum

It contains the syllabuses of SME 2.0 modules and the methodology of the course (EN, HU). This document will cover the detailed description of the modules (learning objectives, learning outcomes, responsibilities of the participants, units, etc. This will be the input for the implementation. The product will use both of SMELearning and Tenegen methodology.


P0-PROMPT

Collaborates in elaborating SME 2.0 curriculum based on the Competency Framework R8 June 2012P0-PROMPT

Collaborates in translating of the syllabuses into HungarianR8 July 2012P1-DEIS Reviewer of the English version of SME 2.0 Curriculum R8 July 2012

P2-UWH

Collaborates in elaborating of the syllabuses of the SME 2.0 modules R8 June 2012P2-UWH

Collaborates in translating of the syllabuses into HungarianR8 July 2012

P3-CAPDMReviewer of the English version of SME 2.0 Curriculum R8 July 2012

P4-AICACollaborates in elaborating SME 2.0 Curriculum by giving European added value R8 June 2012P4-AICATranslates the syllabus of one selected module into Italian R8 July 2012







⇒ P1-DEIS: evaluation of SME 2.0 Curriculum against the needs of the target group (R8)


⇒ evaluation reports ⇒ collaboration on the portal⇒ drafts, working materials in the documents repository of the portal⇒ monitoring visit by Hungarian National Agency⇒ progress reports⇒ interim report⇒ final report⇒ agreements of meetings (minutes)

2.1.3.4WP4 - Implementation of SME 2.0 course content and the SME 2.0 Proactive Networking Platform


WP leader:P0 – PROMPT (HU)

Activities: to elaborate the core content based on the definitions of R8 and to implement the SME 2.0 Proactive Networking Environment by adapting the results of Tenegen.

Outcomes:⇒ R9: SME 2.0 Proactive Networking Platform

It serves as e-learning and collaboration platform at the same time, and will be based on Tenegen implementation extended with elements suggested in SMELearning studies.


P0-PROMPTImplements SME 2.0 PNP platform R9 May 2012

P0-PROMPT Publishes guides for instructors’, learners’, tutors’ (EN, HU) R9 May 2012

P3-CAPDM Reviews the English guides R9 May 2012P4-AICA Translates the guides into Italian R9 May 2012

R10


⇒ P1-DEIS: Evaluation SME 2.0 PNP against the SMELearning concepts (R9, R10)

⇒ P2-UWH: Evaluates SME 2.0 PNP against the needs of the target group (R9, R10)






⇒ P7-Libetra: Evaluates SME 2.0 PNP against the needs of the target group (R9, R10)


⇒ proofreading reports⇒ validation summary based on the proofreading reports⇒ feedback from the evaluators⇒ monitoring visit by Hungarian National Agency⇒ evaluation and testing reports ⇒ collaboration on the portal⇒ drafts, working materials in the documents repository of the portal⇒ monitoring visit by Hungarian National Agency⇒ progress reports⇒ interim report⇒ final report⇒ agreements of meetings (minutes)

2.1.3.5WP5 - Implementation of SME 2.0 modulesStart and finish: 01/2012 – 07/2012 (7 months)

WP leader:P0 – PROMPT (HU)

Activities: The aim of WP5: the implementation of the SME 2.0 modules (all learning objects, units, learning guides, tutor guides) and delivery into the networking platform with all course components and Web 2.0 tools for collaboration based on Tenegen experiences. At the end of this WP the online course will be ready for use in the training of tutors, followedby the pilots.

Outcomes⇒ R10: Digital learning objects (modules, units) of SME 2.0

course divided into 4 modules: S01 . Information and Knowledge Management S02 . Project Management S03 . Online Marketing S04 . Human Resource Management

⇒ R11: SME 2.0 Proactive Networking Platformcompleted with learning objects, web 2.0 tools, course components. Languages: platform EN, HU, IT, modules: four modules in EN, HU, and one module in IT.


P0-PROMPT

Designs, authors the learning objects based on SME 2.0 CF (EN, HU) R9 June 2012

P0-PROMPTImplements the learning objects on SME 2.0 PNP (EN, HU and one module in IT) R11

Sept –Oct 2012






P0-PROMPTImplements the learning objects on SME 2.0 PNP (EN, HU and one module in IT) R11

P1-DEIS Reviews the English version of core content and the learning objects R10 August 2012

P2-UWH Authors the core content of the modules in English and in Hungarian R10 August 2012

P4-AICA Translates all components of one SME 2.0 module into Italian R10 Sept 2012

P5-SZIGSZP7-LIBETRA

P8-VART

P9-WireSpider

Tests and evaluates SME 2.0 PNP against the needs of the target group R14 Aug-Sept

2013


⇒ P5-P9 : evaluation of SME 2.0 PNP against the needs of the target group (R11)


⇒ testing reports ⇒ validation of the implementation against the common standards,

proof readings (professional, stylistic, hyphenation, grammar).drafts, working materials in the documents repository of the portal

⇒ monitoring visit by Hungarian National Agency⇒ progress reports⇒ final report⇒ agreements of meetings (minutes)

2.1.3.6WP6 - PilotsStart and finish: 06/2011 – 01/2013 (7 months)

WP leader: P0 – PROMPT (HU)

Activities: The aim of the WP6: to establish a pilot course for VET teachers and trainers in the partners. countries (HU, IT). The project will prove that the courses will be able to generate a proactive networking among the employees of SMEs, that the environment meets the learners. requirements, that the content is professional, that the tutoring facilitates real collaboration and knowledge sharing, and that the creativity of participants has been heightened.

Outcomes⇒ R12: SME 2.0 Proactive Networking Platform

Validation report of the pilot, learning outcomes vs. learning objectives


Administer the enrollment into the Hungarian pilot Oct 2012-March 2013






P0-PROMPT

Delegates 2 tutors into the pilot Oct 2012-March 2013

P0-PROMPT Ensure the operating of the SME 2.0 PNP for the pilot Oct 2012-March 2013P0-PROMPT

Establishes the validation report based on the feedback of the Hungarian participants R12 April 2013

P0-PROMPT

Establishes training for tutors Sept 2012

P0-PROMPT

Takes part in the recruitment in Hungary Sept-Oct 2012P3-CAPDM Evaluation reports, documents to prove real PDCA

cycles, which ensures the quality of the products R14 July 2013.

P4-AICA

Delegates 1 tutor into the Italian pilot Oct 2012-March 2013

P4-AICA Establishes the validation report based on the feedback of the Italian participants R12 April 2013

P4-AICA

Organizes the recruitment in Italy Oct 2012-March 2013

P5-SZIGSZ Delegates 12 students, 1 tutors into the pilot, takes part in the validation process

Oct 2012-March 2013

P6-TREBAGDelegates one employee as a participant of the pilot , takes part in the validation process

Oct 2012-March 2013P6-TREBAG

Organizes the recruitment in Hungary Sept-Oct 2012

P7-LIBETRA

During the pilot- implements and tries out some of the most important web 2.0 tools for SMEs-tries out the various possibilities of the cloud computing-uses different mobile devices-organises a functioning network of SMEs-organises a network for exchange of SME experiences

Oct 2012-March 2013

P2-UWHP8-VART

P9-WireSpider

Delegates 1 participant into the pilot, takes part in the validation process R12 April 2013


⇒ P5-P9: Evaluation of the pilot (R12)


⇒ evaluating reports by teachers⇒ evaluation reports by headmasters⇒ monitoring visit by Hungarian National Agency⇒ progress reports⇒ final report⇒ agenda and minutes of workshops

2.1.3.7WP7 - Develop EU dimension of SME 2.0 PNP based on ECVET, EQF

Start and finish: 11/2012 - 08/2013 (10 months)






WP leader: P4 – AICA – (IT)

Partner participating: All partners

Activities: WP7 will formulate the next steps towards standardization by taking all EU recommendations (e.g. ECVET, EQF) into consideration in a study integrating the experiences of the pilot.

Description of activities: The consortium will define the actions needed to create an EU standard for recognizing the competences developed by the course at European level, and should elaborate a model of e-learning to unambiguously demonstrate principles of added value of the .e. for SMEs. Using the results of the analysis at the EU level, a proposal/blueprint for the Hungarian e-learning accreditation system will be made in order to achieve the recognition of SME 2.0 certificates at national level in Hungary.

Outcomes⇒ R13 Recommendation for EU level standardization of SME 2.0

certificate. In this document the consortium will define the actions needed to create EU standard in order to make recognizable the competences developed by SME 2.0 as a certificate at European and in Hungary


P0-PROMPT Based on R13 prepare SME 2.0 course for the accreditation in the Hungarian Adult Education System R13 August 2013

P0-PROMPTP1-DEISP2-UWH

Collaborates in formulating the recommendation towards the EU level recognition of SME 2.0 certificate R13 June 2013

P4-AICA Drive the collaboration aimed to integrate EU dimension of SME 2.0 course on ECVET, EQF R13 June 2013


⇒ P7-LIBETRA: Evaluates the accreditation documents of the Hungarian SME 2.0 course (R13)


⇒ evaluating reports ⇒ monitoring visit by Hungarian National Agency⇒ final report

2.1.3.8WP8 - EvaluationStart and finish: 10/2011 – 09/2013 (11 months)

WP leader: P3 – CAPDM – (EN)

Partner participating: All partners






Activities: The aim of WP8 to control the project’s processes, to verify and validate all of projects results. The procedures will be carried out at all crucial points of the developments, and at the stated milestones. This WP will involve all partners and the representatives of the primary and secondary target groups (SMES and teachers, trainers, students of VET schools)

Outcomes: ⇒ R14 Evaluation reports

Documents to prove real PDCA cycles which ensures the quality of the products

Responsibilities

Task WP description WP leader Evaluator

WP1 Project management P0-PROMPT P1-P9

WP2 Systems Analysis and Design of the Transfer of Innovation, needs-analysis P1-DEIS P0-PROMPT

WP3 SME 2.0 Course design by adapting the donor products P3-CAPDM P0-PROMPT

WP4 Implementation of SME 2.0 course content and the SME 2.0 Proactive Networking Platform

P0-PROMPT

External experts

WP5 Implementation of SME 2.0 modules P0-PROMPT P3-CAPDM

WP6 Pilots P0-PROMPT

Independent evaluators

WP7 Develop EU dimension of SME 2.0 PNP based on ECVET, EQF P4-AICA P7-LIBETRA

WP8 Evaluation P3-CAPDM P0-PROMPT

WP9 Dissemination and valorization P0-PROMPT

European: AICA

Hungarian: TREBUG


P0-PROMPTElaborates the templates for evaluation (HU/EN) Oct 2011

P3-CAPDM Organizes the overall evaluation of the project work and results, control the PDCA activities R14 July 2013

P0-PROMPT P1-DEIS P2-UWHP3-CAPDMP4-AICAP5-SZIGSZP6-TREBAGP7-LIBETRAP8-VART P9-WireSpider

Carries out the evaluation/the modification depending on the tasks checked out in the WPs

R14Continuous







⇒ P0-P9: Carrying out the evaluation/the modification depending on the tasks checked out in the WPs (R14)


⇒ evaluating reports

2.2 WP9 - Dissemination and valorizationStart and finish: 10/2011 – 09/2013 (11 months)

WP leader: P0 - PROMPTPartner participating: All partners

Activities: The aim of WP9: the exploitation of the results at national and European level, through all possible and relevant forums. The dissemination activities begin at the start of the project and will be continued throughout the project period.

Outcomes: ⇒ R15 Documents of dissemination and valorization

Documents of dissemination and a plan for valorization of SME 2.0 results.


P0-PROMPT

Carries on dissemination and enters the results into the online form R15

P0-PROMPT

Creates and publishes the flyers in EN/HU (prints) R15

P0-PROMPTGenerates collaboration on SME2 portal - publishes news on related topics (national, sector, institutional and project level) minimum once a months R15

P0-PROMPT

Implements online web form for dissemination R15

P0-PROMPT

Elaborates valorization plan to exploit the results R15

P0-PROMPT

Publishes Newsletters 1., 12. issues R15Dec 2011, Oct

2013.P1-DEIS Publishes SME2 Newsletter in 2012 March,1. issue R15 March 2012.

P2-UWHPublishes two newsletters R15

See the table below

P3-CAPDM Publishes one newsletter R15See the table below

P4-AICA Publishes one newsletter R15

See the table below

P5-SZIGSZ Publishes one newsletter R15

See the table below

P6-TREBAG Publishes one newsletter R15

See the table below

P7-LIBETRAPublishes two newsletters R15

See the table below

P8-VART Publishes one newsletter R15See the table below






Partner Task Result DATEP9-

WireSpider Publishes one newsletter R15See the table below

P1-DEISP2-UWH

P3-CAPDMP4-AICA

P5-SZIGSZP6-TREBAGP7-LIBETRA

P8-VART

Carries on dissemination and enters the results into the online formPlans the valorization in its countryPublishes information about SME2 on its websitePublishes news on related topics (national, sector, institutional or project level) minimum once a months (EN)

R15


⇒ R15 – P0- PROMPT


⇒ Dissemination plan⇒ Valorization plan

Newsletters

Issues Partner Date1P0-PROMPT December 1, 20112P1-DEIS March 1, 20123P2-UWH May 1, 20124P3-CAPDM July 1, 20125P7-WireSpider September 2, 20126P6-TREBAG November 3, 20127P0-SZIGSZ January 1, 20138P8-VART March 2, 20139P4-AICA May 3, 2013

10P7-LIBETRA July 4, 201311P2-UWH September 4, 201312P0-PROMPT October 1, 2013

3 CommunicationTo keep track of all the partners the project will be supported by many modern communication systems: e-mail, electronic messaging, web based collaborative tools, ftp server.

The Consortium decided to carry on all communication concerning the development mostly on the portal. We try to avoid the e-mail between the partners as far as possible in order to share all the crucial information inside the partnership. The implemented CMS (Content Management System) should provide a comfortable technological background for the collaboration. Every decision impacting the future of the project must be communicated to all the project responsible. Permanently updated, the planning is dispatched to all the partners at each change.






4 ReportingThe Coordinator prepares financial and general reporting, as the whole administrative management. Every partner has to contribute to this reporting, and to the insurance quality policy, which defines its production (see part below). It includes at least a quarter general and financial account of the project; a day-to-day updated monthly work packages delivery check.

Partners should follow the progress reports published on the portal, and should react to the questions concerning their tasks stated in the document.

5 Document management procedures, SME 2.0 standards

5.1 Document folder on the SME 2.0 portalAll the documents created by the partners as working materials or final versions of the results should be uploaded into the Documents folder established on the portal. The tree of the folder is illustrated as follows:

Almost each of WP subfolders (except the first two folders, WP0 and WP8) has the same structure:

results: the documents of the results (products) developed in the WP

This folder contains as many subfolders as many belongs to the WP:

template: SME 2.0 templates for the partners to use for document

work: any resources uploaded by the partners for the collaboration – draft versions of the results.Remark 2.

Please avoid to modify the structure of the folders!

5.2 StandardsFor the SME 2.0 documents the partners use unified document templates with common word styles. The templates are created parallel with the project progress. Common templates are used for:

⇒ creating reports for sharing among the partners as working materials⇒ publishing results, longer studies, documentations⇒ creating SME 2.0 Newsletters⇒ creating evaluation reports






The graphical elements (logos, headers) are loaded up into the Quality Management folder under the TemplatesRemark 3.Some documents have been prepared earlier than the templates were finished. We do not change them.






6 Risk managementWe use the table below to plan the risk management.

RID Description Weight Action Statu

sResponsible Date

Risk Type

R1

The target group will not be defined as precise as it would be important to fit the products to cover the needs of SMEs. The methodology will be too general risking the usability of the products.

16

In the design phase a crucial emphasis should be placed on defining the needs and specification of target group. Both the methodology and the competency framework have to focus on the differences among the preliminary knowledge of the participants.

C

P0-PROMPT, P1-DEIS, P2-WHU, P3-AICA

01.10.2011. D

R4Survey fails due to uninteresting of the target group

16

Strengthen the organizing, repeat the request, publish the survey on elearningeuropa.eu portal

C

P0-Prompt,

P6-TREBAG

01.10.2011

D

R2 Collaboration fails among partners 9 Check the methods and

tools of management C P0-PROMPT

01.10.2011 M

R3

The SME 2.0 platform fails to create an ergonomically appropriate solution for the learning

12

Pay special attention on the technological design, on the ergonomics of the platform

C

P0-PROMPT, P1-DEIS, P2-WHU, P3-AICA

01.10.2011

WP

R5Exploitation of the results will not be as effective as needed

12

Elaborate the dissemination and valorization plan very detailed at the beginning of the project, and carry out the control of the fulfillments of planned activities.

C All partners

01.10.2011

WP

Risk number allocatedUnique identifier for each item in risk log.DescriptionSummary of riskRisk type (delivery, project, stage)Classification of the risk, risks relate to delivery of achieved aims (D), project risks relate to the management (M) of the project such astimescales and resources, WP risks are risks associated with a specific phase of the project work.Probability

Provides an assessment on how likely it is that this risk will occur. Classifications are: VL-very low <20%L-Low , 21%-40%M-Medium 41-60%, H-High 61-80%VH - Very High >80%ImpactProvides an assessment of the impact that the occurrence of this risk would have on the project. How many percents of the results will be risked?

VL-very low <20%L-Low , 21%-40%M-Medium 41-60%, H-High 61-80%VH - Very High >80%

Weight: 1-25 according the figureActionAction to be taken to prevent, reduce or transfer the risk. This may include production of contingency plans.ResponsibleIndividual responsible for the ensuring this risk is appropriately


managed and counter measures are undertaken.StatusIndicates whether this is a current risk or if risk can no longer arise and

impact the project. Classifications are: C-current or E-ended. Date identified

Record of when risk was identified.






7 Annexes

Annex 1. TermsQuality management

Quality management includes all the activities that the Consortium use to direct, control, and coordinate quality. These activities include formulating a quality policy and setting quality objectives. They also include quality planning, quality control, quality assurance, and quality improvement.

Quality assurance (QA)

Quality assurance is a set of activities intended to establish confidence that quality requirements will be met. QA is one part of quality management.

Validation

Validation is the first phase of the control whether the product meet the defined requirements or not. Whenever all requirements have been met, a validated status is achieved. In terms of SME 2.0 the validation means that all products will be reviewed by internal or external expert.

Verification

The validated products should be undertaken a verification process too. The verification will be carried on by involving the target group.

In SME 2.0 the developed courses will be validated by the internal and external reviewer, who will control that the courses are elaborated correctly to reach the aimed competencies. The verification process will be established as pilot course involving teachers and trainers. On the basis of the feedbacks the course can be verified or should be modified against the suggestions.

Valorization

Originally a French term, the concept of valorization is now widely accepted by the European vocational training community. “Valorization” can be described as the process of disseminating and exploiting projects outcomes with a view to optimizing their value, enhancing their impact and integrating them into training systems and practices at local/national as well as European level. The valorization activities must be spelled out in a single, coherent valorization plan which must include a balanced description of activities for disseminating and exploiting the project results.

The valorization plan should: identify the needs of interested sectors, domains and end users; define clearly the end users of the project’s results; ensure that these end users will be consulted during the life of the project; explain how during and after the end of the project, the results will be disseminated and exploited; how they will reach these objectives both during and after the development of the project, and which outside players and bodies will be involved

Dissemination

Dissemination is A KEY TO VALORISATION. Information on how the project is developing and dissemination of the results to target groups are the essential


tools for project valorization. Dissemination involves ongoing production of clear, targeted information on a project’s achievements via appropriate means.

Risk Assessment

Risk assessment is a scientifically based process of evaluating hazards and the likelihood of exposure to those hazards, and then estimating the resulting public health impact. It provides a scientific framework for understanding the impact of a wide variety of variables by considering several key questions, such as: What are the factors that result in risk? What is the likelihood of harm? How much harm could occur?

7.1 Annex 2.-Project basicsAcronym: SME 2.0

Title: PROACTIVE NETWORKING IN THE BUSINESS MANAGEMENT OF EUROPEAN SMEsDuration: 24 months,1.October 2011 – 30. September 2013Action type: Transfer of Innovation Programme: Leonardo da Vinci – LLL SubprogrammeParticipating countries: Hungary, Ireland, United Kingdom, ItalyWebsite: http://sme2.prompt.hu Contact: Mária Hartyányi, Prompt-G Ltd., HungaryE-mail: [email protected], skype: hmaria718

7.1.1 Project SummarySmall and Medium Enterprises are acknowledged all over the world as the drivers of economic growth. The economic importance of SMEs is declared in the European initiatives, but their limitations regarding the innovations are reported in the related studies. The initiatives were followed by several actions and as a result, we have a huge amount of valuable online and offline contents covering the knowledge required for powerful business management. In spite of this fact even the new generation of entrepreneurs (Net Generation) is not fully aware of the business potential of social networks, online collaboration, and communication tools. Aims The aim of the project is to transfer the comprehensive methodology, the innovation of the LdV project SMELearning into a proactive networking of European SMEs, in which they will able to utilize the business potential of the newest web 2.0 and networking technology offered by the digital age. SME 2.0 project will transplant the methodology into living and sustainable e-learning practice by generating online, knowledge sharing community.Objectives 1. SME 2.0 Multilingual Open Learning Platform with constructivist approach, with project based "learning by doing" methods. 2. E-learning course for SMEs that enables them to utilize the open source web 2.0 applications in their business management. Four e-learning modules (Information and knowledge management, Project management, Online marketing, Human resource management) for developing their advanced digital competencies in practice oriented approach. 3. Proactive Networking Platform of European SMEs which supports a heavy collaboration and knowledge sharing among the managers and employees of




mailto:[email protected]




SME. PNE will help them to recognize the business potential of the newest open source web based tools, and establish a space for a business oriented community of practice (CoP).Impact The project would contribute to the general and specific objectives of LLL programme, to the LdV priorities by creating a sustainable community of practice of SMSs in order they should create successful business management motorized always by the newest information and communication technology.

7.1.2 PartnershipThe representatives of the donor projects (DEIS, IE) is the member of the consortium. In the partnership 10 partners from 4 countries (HU, IT, IE, UK) demonstrate the synergy needed to take the maximum of the transfer of innovation. The consortium covers all the methodological, pedagogical, technological competencies for establishing a sustainable e-learning solution.

P0–PROMPT PROMPT-G Education and Training Centre for Information Technology Ltd.P1–DEIS Cork Institute Of Technology in IrelandP2–NYME University of West Hungary (Faculty of Economics)P3–CAPDM CAPDM LtdP4–AICA Associazione Italiana Informatica e Calcolo AutomaticoP5–SZIGSZ Széchenyi István Secondary Grammar and Comprehensive SchoolP6–TREBAG TREBAG Kft.P7–LIBETRA Libetra Service Ltd.P8–VART VisionArt Europe Trading and Servicing Ltd.P9–WireSpider WireSpider Ltd.

7.1.3 Target groupsThe target group of the project are: managers, employees, owners of European SMEs, teachers and trainers of VET, e-learning providers, policy makers. Our vision is to reach the target group directly involving them into this collaboration. The target country is Hungary, but the results will be utilized in all partner countries. The representatives of the donor projects (DEIS, IE) is the member of the consortium. In the partnership 10 partners from 4 countries (HU, IT, IE, UK) demonstrate the synergy needed to take the maximum of the transfer of innovation. The consortium covers all the methodological, pedagogical, technological competencies for establishing a sustainable e-learning solution.

7.1.4 Work-packagesWP1 Project managementWP2 Systems Analysis and Design of the Transfer of Innovation, needs-analysisWP3 SME 2.0 Course design by adapting the donor productsWP4 Implementation of SME 2.0 course content and the SME 2.0 Proactive Networking PlatformWP5 Implementation of SME 2.0 modulesWP6 PilotsWP7 Develop EU dimension of SME 2.0 PNP based on ECVET, EQFWP8 EvaluationWP9 Dissemination and valorisation

7.1.5 Planned results

Result ID Description WP






R1 Project QM Handbook (EN) WP1

R2 SME2.0 Project Portal (EN, HU) WP1

R3 User Guide of SME2.0 Project Portal (EN) WP1

R4 Questionnaire for employees (EN, IT, HU) WP2

R5 SME 2.0 Survey portal (EN, HU, IT). WP2

R6Needs-analysis - comparative study for processing the figures of the survey and formulate the conclusions.

WP2

R7 SME 2.0 Competency Framework will be a base document for the transfer of innovation (EN, HU) WP2

R8 SME 2.0 Curriculum . syllabuses of SME 2.0 modules and the methodology of the course (EN, HU) WP3

R9 SME 2.0 Proactive Networking Platform WP4

R10 Digital learning objects (modules, units) of SME 2.0 course divided into 4 modules WP4

R11SME 2.0 Proactive Networking Platform completed with learning objects, web 2.0 tools, course components

WP5

R12 Validation report of the pilot. learning outcomes vs learning objectives WP6

R13 Recommendation for EU level standardization of SME 2.0 certificate WP7

R14 Evaluation reports, documents to prove real PDCA cycles which ensures the quality of the products. WP8






7.2 Annex 3 Partners dataNr Abr. Magyar név Angol név URL

P0 PROMPTPrompt-G Számítástechnikai Oktatóközpont Kft.

PROMPT-G Education and Training Centre for Information Technology

HU www.prompt.hu

P1 DEIS Cork Institute Of Technology in Ireland

Cork Institute Of Technology in Ireland

IE www.cit.ie

P2 NYMENyugat-Magyarországi Egyetem (Közgazdaságtudományi Kar)

University of West Hungary (Faculty of Economics) HU www.nyme.hu

P3 CAPDM CAPDM Ltd. CAPDM Ltd. EN www.capdm.com

P4 AICAAssociazone Italiana Informatica e Calcolo Automatico

Assotiation of Italian Information Technologie

IT www.aicanet.it

P5 SZIGSZSzéchenyi István Gimnázium és Szakközépiskola

Széchenyi István Secondary Grammar and Comprehensive School

HU www.szechenyi.hu

P6 TREBAG TREBAG Kft. TREBAG Ltd. HU www.trebag.hu

P7 LIBETRA Libetra Szolgáltató Betéti Társaság

Libetra Service Ltd. HU http://libetra.prompt.hu

P8 VART VisionArt Europe Trading and Servicing Ltd

VisionArt Europe Kereskedelmi és Szolgáltató Kft

HU -

P9 WireSpider DrótPók Kft. WireSpider Ltd. HU -

7.3 Annex 4 Project staffFirst and last name Partner name E-mail Country

Hartyányi Mária P0-PROMPT [email protected] (coordinator) HungaryTóth Istvánné P0-PROMPT [email protected] (financial issues) Hungary

Mezei Judit P0-PROMPT [email protected] (administrative issues) Hungary

Gerhát Szilvia P0-PROMPT [email protected] (developer, manager) Hungary

Lengyel Zsolt P0-PROMPT [email protected] (developer, manager) Hungary

Gearoid O Suilleabhain P1-DEIS [email protected] IrelandDr Margaret Linehan P1-DEIS [email protected] IrelandRoisin Garvey P1-DEIS [email protected] IrelandDarragh Coakley: P1-DEIS [email protected] Ireland

Dr Tóth Zsolt P2-NYME [email protected] HungaryProf. Dr. Faragó Sándor P2-NYME [email protected] HungaryKen Currie P3-CAPDM [email protected] UKMartin Smith P3-CAPDM [email protected] UKPierfranco Ravotto P4-AICA [email protected] ItalyGulio Occhini P4-AICA [email protected] Italy


http://www.prompt.hu

http://www.prompt.hu

http://www.cit.ie

http://www.cit.ie

http://www.nyme.hu

http://www.nyme.hu

http://www.capdm.com/

http://www.capdm.com/

http://www.aicanet.it

http://www.aicanet.it

http://www.szechenyi.hu

http://www.szechenyi.hu

http://www.trebag.hu

http://www.trebag.hu

http://libetra.prompt.hu/

http://libetra.prompt.hu/





First and last name Partner name E-mail CountryVarga Árpád P5-SZIGSZ [email protected] Hungary

Kövesd Andrea P6-TREBAG [email protected] Hungary

Dr Bessenyei István P7-LIBETRA [email protected] Hungary

Gelencsér Lajos P8-VART [email protected] Hungary

Démi Zsolt P9-WireSpider [email protected] Hungary








7.4 Annex 5 Partners’ tasks

7.4.1 P0 – PROMPT

Task Result DATEWP

Establish the programs for the meetings, organizes the meetings in Hungary WP

1Establishes SME2 project portal (graphical design, system design) R2 Nov 11WP

1

Manage financial issues with partners and with NDA WP1

Organizes kick-off meeting in Hungary November 2011.WP1

Organizes the last meeting in Hungary July, 2013WP1

Provides interim and final reports, organizes monitoring visits WP

1

Provides partners with the SME2's portal Guide R3 Nov 11WP1

Provides partners with the SME2's QM Handbook R1 Oct 11WP1

Provides progress reports for the partners (8-10 issues) ContinuousWP1

SME 2.0 project portal (implementation) R2 Nov 11WP1

Collaborates in developing SME 2.0 Competency Framework R7 June 12WP

2

Implements survey portal (HU,EN, IT) R5 Dec 11WP2

Takes part in system analysis and design based on SMELearning model WP

2

Takes part in the development of the questionnaire R4 March 12WP2

Translates CF into Hungarian R7 June 12WP2

Collaborates in elaborating SME 2.0 curriculum based on the Competency Framework R8 June 12WP

3Collaborates in translating of the syllabuses into Hungarian R8 July 12WP

3

Implements SME 2.0 PNP platform R9 May 12WP4

Publishes guides for instructors’, learners’, tutors’ (EN, HU) R9 May 12WP

4Designs, authors the learning objects based on SME 2.0 CF (EN, HU) R9 June 12WP

5Implements the learning objects on SME 2.0 PNP (EN, HU and one module in IT) R11 Sept –Oct 2012WP

5

Administer the enrolment into the Hungarian pilot R12 Oct 2012-March 2013

WP6

Delegates 2 tutors into the pilot R12 Oct 2012-March 2013

WP6

Ensure the operating of the SME 2.0 PNP for the pilot R12 Oct 2012-March 2013

WP6


Task Result DATEWP

Establishes the validation report based on the feedback of the Hungarian participants R12 April 13WP

6

Establishes training for tutors R12 Sept 12WP6

Takes part in the recruitment in Hungary R12 Sept-Oct 2012WP6

Based on R13 prepare SME 2.0 course for the accreditation in Hungary R13 aug.13WP

7Collaborates in the recommendation towards the EU level recognition of SME 2.0 certificate R13 June 13WP

7

Elaborates the templates for evaluation (HU/EN) R14 Oct 11WP8

Carries out the evaluation/the modification depending on the tasks checked out in the WPs R14 ContinuousWP

8

Creates and publishes the flyers in EN/HU (prints) R15 Nov 11WP9

Implements online web form for dissemination R15 Nov 11WP9

Elaborates SME 2.0 valorization plan to exploit the results R15 WP

9

Publishes two newsletters (1., 12. issues) R15 WP9






7.4.2 P1 – DEIS

Task Result DATE WP

Organizes the meeting in Ireland May 2012.WP1Actively takes part in elaborating the questionnaire for SME 2.0 survey R4 April 12WP2

Carries out the survey in Ireland R4 April 12WP2Contributes to elaborate the “SME 2.0 Competency Framework" based on SMELearning R7 June 12

WP2Provides the methodology for SME trainings based on SMELearning model R7 June 12WP2

Takes part in analyzing the results, and in formulating the consequence R6 May 12WP2

Reviewer of the English version of SME 2.0 Curriculum R8 July 12WP3Reviews the English version of core content and the learning objects R10 aug.12WP5

Collaborates in the recommendation towards the EU level recognition of SME 2.0 certificate R13 June 13WP7

Carries out the evaluation/the modification depending on the tasks checked out in the WPs R14 ContinuousWP8

Publishes one newsletter (2. Issue) R15 WP9Carries on dissemination and enters the results into the online form. Plans the valorization in its country. Publishes information about SME2 on its website. Publishes news on related topics (national, sector, institutional or project level) minimum once a months (EN)

R15 ContinuousWP9






7.4.3 P2 – UWH

Task Result DATE WP

Provides financial information for the coordinator Takes part in the online collaboration

WP1Actively take part in elaborating the questionnaire for SME 2.0 survey R4 March 12WP2Contributes with its expertise to the development of SME 2.0 CF R7 June 12WP2Takes part in analyzing the results, and in formulating the consequence R6 May 12WP2

Takes part in organizing the Hungarian survey R5 April 11WP2Collaborates in elaborating of the syllabuses of the SME 2.0 modules R8 June 12WP3

Collaborates in translating of the syllabuses into Hungarian R8 July 12WP3

Authors the core content of the modules in English and in Hungarian R10 aug.12WP5

Delegates 1 participant into the pilot, takes part in the validation process R12 April 13WP6

Collaborates in the recommendation towards the EU level recognition of SME 2.0 certificate R13 June 13WP7


Publishes two newsletters (3. 11. issues) R15 WP9Carries on dissemination and enters the results into the online form. Plans the valorization in its country. Publishes information about SME2 on its website. Publishes news on related topics (national, sector, institutional or project level) minimum once a months (EN)

R15 ContinuousWP9






7.4.4 P3 – CAPDM

Task Result DATE WP

Provides financial information for the coordinator Takes part in the online collaboration

WP1 Collaborates in developing SME 2.0 Competency Framework R7 June 12WP2Provides expertise in the management of language translation processes R7 June 12WP2

Takes part in system analysis and design based on SMELearning model R9 August 2012WP2

Takes part in the development of the questionnaire R4 March 12WP2Reviewer of the English version of SME 2.0 Curriculum R8 July 12WP3Reviews the English guides R9 May 12WP4Evaluation reports, documents to prove real PDCA cycles, which ensures the quality of the products R14 July 2013.WP6

Organizes the overall evaluation of the project work and results, control the PDCA activities R14 July 13WP8


Publishes one newsletter (4. issue) R15 WP9Carries on dissemination and enters the results into the online form. Plans the valorization in its country. Publishes information about SME2 on its website. Publishes news on related topics (national, sector, institutional or project level) minimum once a months (EN)

R15 ContinuousWP9






7.4.5 P4 – AICA

Task Result DATE WP

Organizes the meeting in Italy April 13WP1Provides financial information for the coordinatorTakes part in the online collaboration

WP1Organizes the establishment of the survey in Italy R4 April 12WP2Provides with its expertise to design SME 2.0 CF and to fit to EU standards R7 June 12WP2

Takes part in processing the result of the survey R6 May 12WP2Takes part in the development of the questionnaire R4 March 12WP2Translates the questionnaire into Italian R4 March 12WP2Collaborates in elaborating SME 2.0 Curriculum by giving European added value R8 June 12WP3

Translates the syllabus of one selected module into Italian R8 July 12WP3

Translates the guides into Italian R9 May 12WP4Translates all components of one SME 2.0 module into Italian R10 Sept 12WP5

Delegates 1 tutor into the Italian pilot R12 Oct 2012-March 2013WP6

Establishes the validation report based on the feedback of the Italian participants R12 April 13WP6

Organizes the recruitment in Italy R12 Oct 2012-March 2013WP6

Drive the collaboration aimed to integrate EU dimension of SME 2.0 course on ECVET, EQF R13 June 13WP7



R16 ContinuousWP9






7.4.6 P5 – SZIGSZ

Task Result DATE WP

Provides financial information for the coordinator Takes part in the online collaboration WP1

Takes part in the Hungarian survey R4 April 12WP2Tests and evaluates SME 2.0 PNP against the needs of the target group R14 Aug-Sept 2013WP5

Delegates 12 students, 1 tutors into the pilot, takes part in the validation process R12 Oct 2012-March

2013WP6



R16 ContinuousWP9






7.4.7 P6 – TREBAG

Task Result DATE WP

Provides financial information for the coordinatorTakes part in the online collaboration WP1

Takes part in the development of the questionnaire R4 March12WP2Organizes the establishment of the survey in Hungary R4 April 12WP2Delegates one employee as a participant of the pilot , takes part in the validation process R12 Oct 2012-March

2013WP6

Organizes the recruitment in Hungary R12 Sept-Oct 2012WP6Carries out the evaluation/the modification depending on the tasks checked out in the WPs R14 ContinuousWP8


R16 ContinuousWP9






7.4.8 P7 – LIBETRA

Task Result DATE WP


Takes part in system analysis and design based on SMELearning model R4 May 12WP2

Proposes a possible list of needed competencies for the SME course R7 May 2012WP2

Tests and evaluates SME 2.0 PNP against the needs of the target group R14 Aug-Sept 2013WP5

During the pilot- implements and tries out some of the most important web 2.0 tools for SMEs-tries out the various possibilities of the cloud computing-uses different mobile devices-organises a functioning network of SMEs-organises a network for exchange of SME experiences

R12 Oct 2012-March 2013WP6


Publishes two newsletters (10. issue) R15 ContinuousWP9Carries on dissemination and enters the results into the online form. Plans the valorization in its country. Publishes information about SME2 on its website. Publishes news on related topics (national, sector, institutional or project level) minimum once a months (EN)

R16 ContinuousWP9






7.4.9 P8 – VART

Task Result DATE WP


Takes part in the Hungarian survey R4 April 11WP2Tests and evaluates SME 2.0 PNP against the needs of the target group R14 Aug-Sept 2013WP5




R16 ContinuousWP9






7.4.10P9 – WireSpider

Task Result DATE WP


Takes part in the Hungarian survey R5 May 11WP2Tests and evaluates SME 2.0 PNP against the needs of the target group R14 Aug-Sept 2013WP5



Publishes one newsletter (5. issue) R15 WP9






SME 2.0 Project Quality Management Handbook

Documents

Transcript of SME 2.0 Project Quality Management Handbook