SMARTSOURCING - World BPO/ITO Forumworldbpoforum.com/pdf/WBPOEventGuidelowresFINAL.pdf ·...

June 26 – 27, 2012 | NYAC | New York City, New York USA

5th ANNUALWORLD BPO/ITO FORUM

OFFSHORING PLATFORM FOR CIO’s / CFO’s

worldbpoforum.com

SMARTSOURCING: The Prize is Elusive…

But It’s Sure Worth the Effort!Real life insights from outsourcing/offshoring practitioners on what works and what doesn’t in a multi-vendor environment.

Conference Guide

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OFFSHORING PL ATFORM FOR CIO’s /CFO’s

SMARTSOURCING: The Prize is Elusive…But It’s Sure Worth the Effort!

Message from the Chairman

Dear Colleagues,

Have you noticed how hard it is to get the right delivery model for your business? Given the tough economic climate, none of us can afford to ignore the savings available by moving commodity work to low-cost locations, or onto highly leveraged platforms. Smart sourc-ing is increasingly becoming part of a company’s core business agenda. Many companies are exploring the right operating model to offer the full potential of such a win/win ar-rangement. It is vital to get this right the first time around. Companies cannot afford to simply accelerate current working practices, or to make strategic missteps in sourcing. During the good times, we could afford to learn from our mistakes, but during this chal-lenging economy, it is more important to learn quickly from the experience of others.

But the days of the “mega deal” are long gone, and now the buyer has to be even smarter – orchestrating multiple boutique suppliers. Hybrid solutions are becoming common-place, with elements from conventional “managed services” deals being combined with private Cloud, and with public Cloud, and with Infrastructure-as-a-Service (IaaS), and with Platform-as-a-Service (PaaS), and with Software-as-a-Service (SaaS), and with…. The operating system is every bit as complex as when Bill Gates invented DOS to meet the challenges of a microprocessor managing its relationships with hard discs, floppy discs, RAM memory etc. Today the retained organization in your company is that operating system, and the relationships are much more complex than those found inside a computer –- people are much less predictable than machines! Your partner / supplier companies each have their own operating system that they want to leverage across their multiple cus-tomers, so your organization has to act as a sort of “hypervisor” in order to get them all to work together. That brings many challenges in day-to-day transactional activities like case exchange, security, data residency etc.

This is where the World BPO/ITO Forum can make a real difference — by enabling buyers and sellers of services to meet each other, and by encouraging experts to share insights in a friendly environment. Whether your organization is a current user of global sourcing or you are considering such a move, this event is the right platform to get a perspective from around the globe: from India to the Philippines, and from Brazil to China. This event of-fers an extraordinary ROI – these hard-won insights can save a typical mid-cap company millions of dollars in avoiding mistakes and value leakage.

Jim Noble Chairman The World BPO/ITO Forum Senior Vice President

Talisman Energy Inc.

www.worldbpoforum.com 3

conference program

ConferenCe-At-A-GlAnCeTuesday • June 268:00 - 9:00 AM REGISTRATION & BREAKFAST BUFFET

9:00 - 9:25 AM OPENING REMARKS (Lounge, 9th FLoor) Babu lal Jain, Co-founder, World BPo/Ito forum, Inc. and Chairman, WICS; Kartik Kilachand, Co-founder, World BPo/Ito forum

WELCOME ADDRESS Presented by Jim noble, Chairman, World BPo/Ito forum

9:25 - 10:15 AM OPENING KEYNOTE: Global Sourcing Strategies for Sustainable Competitive Advantage — 2012 and Beyond(Lounge, 9th FLoor) Surya Kant, President – north America; europe and UK, tata Consultancy Services

10:25 - 11:15 AM GLOBALIZATION & LEADERSHIP TRACK SOURCING STRATEGIES & BEST PRACTICES TRACK (Lounge, 9th FLoor) (President’s room, 10th FLoor)

Part 1: The Consumerization of IT: A Revolution that Harnessing the Power of Globalization: The Present Will Cause the Transformation of Software Delivery and Next Generation of Outsourcing Destinations Speaker: emmet B. Keeffe III, irise Moderator: P.K. Agarwal, tie Part 2: Mission Possible: From Concept to Code in 30 Minutes Panelists: Marcin nowak, Capgemini Polska (Katowice); Mission Possible team: elias Bozeman, irise; Jose Coronado, Marcin Przyłebski, City of Poznan; Philip taylor, University of ADP; Josh Wexler, irise Strathclyde (Scottish Development International); Bobby Varanasi, outsourcing Malaysia

11:25 - 12:15 PM The Economic and Social Impact of Global Sourcing: How Cloud Will Drive the Need for a Resilient Getting the Complete Picture Sourcing Strategy Moderator: Zia Khan, rockefeller foundation Moderator: David tapper, IDC Panelists: Jeremy Hockenstein, Digital Divide Data; John Horton, Panelists: Bill Mitchell, Deutsche Bank; len Peters, Yale University; oDesk; leila Janah, Samasource; Pumela Salela, formerly World Bank raj Patil, aSpark Inc.

12:15-12:45 PM BREAK – Visit Sponsor Showcase & Country Pavilion (Card room, 9th FLoor)

12:45 - 1:45 PM LUNCHEON KEYNOTE: The Changing Boundaries of IT (Lounge, 9th FLoor) Scott Hopkins, General Manager, Strategic outsourcing, Global technology Services, IBM

1:45 - 2:15 PM DESSERT – Visit Sponsor Showcase & Country Pavilion (Card room, 9th FLoor)

2:15 - 3:05 PM GLOBALIZATION & LEADERSHIP TRACK SOURCING STRATEGIES & BEST PRACTICES TRACK (Lounge, 9th FLoor) (President’s room, 10th FLoor)

Multi-Vendor Approach to Global Sourcing: How to Balance Will NearShore be the New OffShore?: Risks and Returns by True Relationship Management Managing a Multi-Location Portfolio Moderator: Beppe Urso, leo Burnett Worldwide Moderator: Julia Santos, Johnson & Johnson Panelists: Suzanne Aquino, UBS AG; r. lee Coulter, Ascension Panelists: robert Janssen, outsource Brazil; Health; Georges Diserens, formerly, Philip Morris International Andrew Wasser, Carnegie Mellon University

3:15 - 4:05 PM The Evolving Role of the CIO: From IT Cost Center Manager Beyond Traditional Performance Engagement Tools: to Business Savvy C Suite Executive Metrics & Measurement in Offshoring Moderator: Harvey Koeppel, Center for CIo leadership Moderator: r. lee Coulter, Ascension Health Panelists: Joe Held, reader’s Digest Association, Inc.; Panelists: Danielle fox de Aguilar, Microsoft; Atefeh riazi, new York City Housing Authority; ed toben, Muthusamy Gurusamy, Hachette Book Group; formerly Colgate-Palmolive Company lisa Wright, Prudential

4:15 - 5:05 PM KEYNOTE: Winning at The Shift Point: New Process and Technology Architectures Will Unlock New Business Value (Lounge, 9th FLoor) Ben Pring, AVP, Center for the future of Work, Cognizant technology Solutions Paul roehrig, PhD, AVP, Corporate Strategy, Cognizant technology Solutions

5:15 - 6:15 PM CLOSING KEYNOTE: The Global Economy and the Future of Everything National (Lounge, 9th FLoor) robert reich, Professor of Public Policy, University of California at Berkeley; former Secretary of labor under William J. Clinton

6:15 - 6:30 PM CLOSING REMARKS – Presented by Jim noble, Chairman, World BPo/Ito forum

6:30 - 8:30 PM NETWORKING RECEPTION – Admittance by Conference Badge (Card room, Lounge & terraCe, 9th FLoor)

LunCh Provided by

MASTER OF CEREMONIES: Karen Morris, former Chief Innovation Officer, AIU Holdings


ConferenCe-At-A-GlAnCeWednesday • June 278:00 - 8:30 AM REGISTRATION & BREAKFAST BUFFET

8:30 - 8:45 AM OPENING REMARKS/WELCOME ADDRESS (Lounge, 9th FLoor) Jim noble, Chairman, World BPo/Ito forum

8:45 - 9:35 AM CONFERENCE OPENING: THE ENTERPRISE OF THE FUTURE (Lounge, 9th FLoor) lynda Applegate, Sarofim-rock Professor of Business Administration; Unit Head, entrepreneurial Management and Chair, oPM, Harvard Business School

FIRESIDE CHAT (Lounge, 9th FLoor) lynda Applegate, Harvard Business School; Jim noble, Chairman, World BPo/Ito forum; Harvey Koeppel, Vice Chair, World BPo/Ito forum

9:40 - 10:40 AM KEYNOTE: A Pragmatic Business View on the Future of IT and Why That Matters (Lounge, 9th FLoor) toby redshaw, former Global CIo, American express and Aviva PlC

10:40 - 11:00 AM COFFEE BREAK – Visit Sponsor Showcase & Country Pavilion (Card room, 9th FLoor)

11:00 - 11:20 AM SPECIAL PRESENTATION – Crowdsourcing for the Enterprise (Lounge, 9th FLoor) Zack Kass, Crowdflower

11:20 - 11:30 AM Presentation on Poland, the Place to Be: Katowice — An Attractive Outsourcing Destination (Lounge, 9th FLoor) Mateusz Skowronski, Katowice, Poland

11:40 AM - 12:30 PM PLENARY SESSION (Lounge, 9th FLoor) New Service Delivery Model Strategy and Implementation: How to Minimize Risk and Maximize Opportunity Moderator: r. lee Coulter, Ascension Health Shared Services Panelists: Punit Jain, Datamatics; Soumitra rathod, the McGraw-Hill Companies

12:30 - 1:00 PM BREAK: Visit Sponsor Showcase & Country Pavilion (Card room, 9th FLoor)

1:00 - 1:50 PM LUNCH KEYNOTE: Achieving High Performance in BPO (Lounge, 9th FLoor) Barbara Duganier, executive Director, BPo, Accenture

2:00 - 2:50 PM CIO ROUND TABLE: Key Challenges for Global Sourcing: Integrating Enterprise IT to Leverage Mobility, Cloud Computing and Social Networking (Lounge, 9th FLoor) Moderator: Gary Beach, CIo Magazine Panelists: Michael Belak, Metropolitan regional Information Systems (MrIS); Dr. Sasi Pillay, nASA; Joe Simon, Conde nast

2:50 - 3:20 PM KEYNOTE: The Future of ITO — Beyond Traditional Outsourcing (Lounge, 9th FLoor) Pete Karolczak, SVP & General Manager, Infrastructure technology outsourcing (Ito), Hewlett-Packard Company

3:30 - 4:20 PM PLENARY SESSION (Lounge, 9th FLoor) What Are the Key Game Changers for BPO Moving Forward? Evolutionary or Disruptive? Moderator: Alan Guibord, tAC (the Advisory Council) Panelists: Karen Calvert, Mary Kay Cosmetics; thomas Simmons, Deloitte touche tomatsu; Angela Yochem, AstraZeneca

4:20 - 4:30 PM CLOSING REMARKS (Lounge, 9th FLoor) Jim noble, Chairman, World BPo/Ito forum

LunCh Provided by

6 WORLD BPO/ITO FORUM • 2012 SUMMIT • June 26–27, 2012 • NYAC • New York City, NY USA

9:25 – 10:15 aMOPENING KEYNOTEGlobal Sourcing Strategies for Sustainable Competitive Advantage — 2012 and Beyond

Surya Kant President – north america, europe and uK

Tata Consultancy Services

SUMMARY

the swift and radical changes in global market place, technology and infrastructure are creating opportunities beyond traditional outsourcing. to harness the power of globalization, Cxo’s should elevate the debate by asking targeted questions that push the sourcing beyond cost efficiency goals to core of organization’s business strategy. to become value partner of business, it is imperative to bring paradigm shifts in global sourcing to drive value chain optimization, increase agility, and rapid innovation. this keynote address explores shifts in global sourcing strategies and opportunities for sustaining competitive advantage.

12:45 – 1:45 PMLuNchEON KEYNOTEThe Changing Boundaries of IT

Scott Hopkins General Manager, Strategic Outsourcing, Global Technology Services

IBM

SUMMARY

the boundaries of It have changed, entering a new paradigm where infrastructure is being abstracted, making services available anytime, anywhere, and from any device. organizations will have to source business and It services from outside of their enterprise — bringing a new meaning to the concept of “business without limits”. these trends will mandate and evolve the role of the It organization to include integrating & aggregating services in order to optimize service delivery and business outcomes. forward thinkers in this new era of It will use different sourcing options to enable new business and industry models.

KeYnote PreSentAtIonSTuesday • June 26

netWorKInG reCePtIonTuesday • June 266:30 – 8:30 PM New York Athletic Club (NYAC) Card Room, Lounge & Terrace, 9th Floor

Keynoters, speakers, conference delegates and sponsors will gather to enjoy hors d’oeuvres and cocktails at the end of the World BPO/ITO Forum’s first day.

Relax after a productive and information-packed day, or continue your valuable peer-to-peer networking. If you are looking to make connections and build relationships, you won’t want to miss this event.


KeYnote PreSentAtIonS ContInUeD

4:15 – 5:05 PMKEYNOTE

Winning at The Shift Point: New Process and Technology Architectures Will Unlock New Business Value

Ben Pring AVP, Center for the Future of Work

Cognizant Technology Solutions

SUMMARY

Social, economic, and technological disruption has brought us to a “shift point” resulting in the emergence of new ways of conducting enterprise work. Business and technology decision makers are realizing there is an unprecedented set of new opportunities available to differentiate and deliver value within this shift. new ways of integrating business processes and technology are sharpening operational efficiency helping unlock disruptive levels of enterprise value.

Integrating enterprise process work with enabling technology has motivated decision makers and service providers since the invention of the transistor. But due to the accelerating pace of change things really are different now. Most organizations now operate in a sea of economic uncertainty, changing demographics, globalization, and a new wave of consumer-originated technologies. these forces are driving a profound shift in how many firms undertake work and create value.

Business and technology decision makers have a front-row seat at this market shift, and many are already driving greater levels of productivity and competitive advantage by modernizing work in ways that deliver both cost efficiencies and innovation.

Designed for business and technology leaders, this session will explore:

• How future of Work “mega-trends are re-forming the enterprise. Continued globalization, next generation technologies, and a new mindset for collaborative problem solving are creating unprecedented opportunities to outperform the competition.

• the nature of the “new It Architecture”. Social, mobile, Cloud and “Big Data” technologies are the four pillars of the “new It Architecture”. their growing adoption is leading to a radical rethinking of how It environments should be managed and financed.

• the acceleration of a shift to “process-centricity”. . the integration of “Smart Hands” (i.e. labor arbitrage) and “Smart technologies” (i.e. automation), coupled with innovative commercial models is allowing many organizations to examine their performance from a “process first” perspective which in turn is taking them to the next level of operational “virtualization”.

• Practical tactics for today and tomorrow. With so much change all around us decision makers face multiple important calls in the coming days and months; long term success or failure rides on those decisions. this session will provide insight and advice to help ensure that your organization is able to take advantage of the once in a generation shift point that we are now in.

5:15 – 6:15 PMcLOSING KEYNOTE

The Global Economy and the Future of Everything National

Robert Reich Professor of Public Policy, University of California at Berkeley;

former secretary of Labor under President William J. Clinton

SUMMARY

Corporations are headquartered anywhere, brands and franchises circle the globe, and talented employees come from all over the world. the emerging global economy offers unusual opportunities. But it also poses new hazards, and a downturn affects different markets in different ways. even with the global slowdown, China remains one of America’s largest creditors and is becoming the manufacturing center of the world. India is fast becoming a world center for software development. these two countries will fundamentally alter the way the world does business. Meanwhile, the slow global recovery is obscuring one of the most important demographic and business trends in the world: the development of a new global middle class. this new middle class will create new tensions and difficult negotiations as they drive global economic shifts and place new demands on their governments. robert reich will explain these emerging forces and cover how businesses can make the most of the new opportunities while minimizing the hazards, whether the U.S. should care that China and India will displace it as the largest economy and center for high-tech development and how the new global middle class will impact global politics.

Paul Roehrig, PhD. aVP, Corporate strategy



8:45 – 9:35 aMcONfErENcE OPENING:

The Enterprise of the Future

Lynda Applegate Sarofim-Rock Professor of Business Administration; unit Head, entrepreneurial Management and Chair, OPM

Harvard Business School

SUMMARY

Professor Applegate will discuss highlights from her current research and recent publications which focus on the challenges of building new ventures and leading radical business innovation in the face of significant industry, technological, capital market, and regulatory turbulence. Another key area of lynda’s research examines emerging governance models to support inter-firm collaborative innovation.

9:40 – 10:40 aMKEYNOTEA Pragmatic Business View on the Future of IT and Why That Matters

Toby Redshaw former Global CIO

american express and aviva PLC

SUMMARY

the recovering global economy will be more lethal than ever. the amount of companies figuratively killed by revitalized, new or emerg-ing competitors will increase substantially. the speed with which this can happen will be measured in quarters not years.

As the economies around the world slowly recover at different speeds and the middle class, the acquisitive disposable income class, continues to grow two things are certain. one, the interconnected economic engines around the world will depend more on, and be immersed in, digital tech-nology. two, the consumers and the continuing wave of consumerization will continue to further network and digitize our daily lives, our service and commercial experiences. In that world, mastering and excelling at certain key business competencies will drive great success for those that do and conversely financial demise for those that do not. If my hypothetical firm is 10% better at sensing demand, managing supply networks and inventory or 15% better at customer engagement/retention, or 10% more efficient with op ex or 10% better at realizing M&A benefits or 25% better at leveraging our employees cumulative IQ or 20% faster at new Product Introduction I can use that advantage to take your customers and revenue. Which will kill your company. today what are the chances I can do any of that in a sustainable way if I am not great at It? Probably zero.

Modern It is conceptually simple but learning/leadership intensive and harder to execute than it has ever been. the difference between modern It and It of the distant past (a few years ago) is enormous and is expressed in decidedly better cycle times, quality output, cost structures and market agility/intelligence. Having driven this from the Global CIo position across different sectors it is clear this is a competitive imperative. If this is so important and It is so strategic going forward why would a global CIo like me choose to do multiple billion dollar plus outsourcing deals? I will show a model of how It really works and why that matters today and more so in the distant future 6 quarters from now. In the exciting whiz bang modern It world pragmatism is increasingly important.

I also will give you three prescriptive things you need to do starting tomorrow to be a better CIo and three tried and true sourcing strategies that deliver results in this new emerging era.


Wednesday • June 27



1:00 – 1:50 PMLuNchEON KEYNOTEAchieving High Performance in BPO

Barbara Duganier Executive Director, Business Process Outsourcing (BPO)

Accenture

SUMMARY

Until fairly recently, what companies expected from business process outsourcing was relatively straightforward: greater efficiency, streamlined operations and lower costs. today, however, clients expect more from their BPo providers: business insight, innovation, industry expertise, solu-tions adapted to more individualized needs, a commitment to continuous improvement and more.

How well are providers stepping up? Which clients are succeeding and why? new research, conducted by the everest Group and the outsourcing Unit at the london School of economics identified eight specific practices that, together, produce business value for a company that exceeds that of its industry peers in a way that can be sustained over time.

2:50 – 3:20 PMKEYNOTE

The Future of ITO — Beyond Traditional Outsourcing

Pete Karolczak SVP & General Manager, Infrastructure Technology Outsourcing (ITO)

Hewlett-Packard Company

SUMMARY

Many enterprises believe the latest shifts in technology, and cloud services as a delivery model in particular, can increase their ability to tackle challenges in a demanding and unpredictable world. A world where the cloud is a key component of their capacity to gain unconstrained or un-encumbered access to information technology resources; and consequently accelerate innovation, become significantly more agile, and optimize cost across the enterprise.

What do these shifts mean to the world of traditional outsourcing? Is the Cloud outsourcing’s friend? or its foe?

this presentation will examine how new levels of complexity within data centers, along with the continuing evolution of the cloud, demand new strategies and capabilities to meet today’s heightened business expectations. We will look at how CIos are driving growth by provisioning services that go beyond traditional outsourcing, allow multiple competitor’s solutions to coexist, and ensure manageability of the constantly changing new suite of services that span the requirements of hybrid delivery.


GLOBALIZATION AND LEADERSHIP TRACK

10:25 – 11:15 AMThe Consumerization of IT: A Revolution that will Cause the Transformation of Software Delivery

SPEAKER: Emmet B. Keeffe III CEO & Co-founder

iRise

During this session, emmet B. Keeffe III, Ceo & Co-founder of irise will discuss this mega trend that CIos are facing across all industries and geographies and how software delivery will be transformed on the coming months and years. following emmet’s presentation, two young business analysts will lead a collaborate session on the future of software development.

Mission Possible: From Concept to Code in 30 MinutesDuring this action-packed session, the audience will challenge the irise team to create tHree critical deliverables common to every project in under 30 minutes. See how our team will beat the clock and go from Mission Possible to Mission Accomplished.

MISSION POSSIBLE TEAM:Elias Bozeman, Senior Solutions Consulants, iRiseJose Coronado, senior director of user experience, adPJosh Wexler, Senior Solutions Consulants, iRise

MISSION DETAILS

PArt 1: live, the audience will vote on the application features they would like to see simulated. Watch as this is assembled right before your eyes, using irise Studio.

PArt 2: the team will generate a comprehensive functional specification document automatically from the simulation.

PArt 3: See the team automatically generate working HtMl code from the just-built simulation using the irise CodeGen platform.

11:25 AM – 12:15 PMThe Economic and Social Impact of Global Sourcing: Getting the Complete Picture

MODERATOR: Zia Khan VP, Strategy and Evaluation

Rockefeller Foundation

PANELISTS: Jeremy Hockenstein, CEO & Co-Founder, Digital Divide DataJohn Horton, Staff Economist, oDeskLeila Janah, Founder, SamasourcePumela Salela, former Consultant, World Bank

the lack of employment opportunities across the globe prevents many people from meeting their basic needs. While increased global trade has helped people improve their lives around the world, many have been left out of the opportunities and are increasingly vulnerable to sudden changes in their circumstances. At the same time, advances in technology, infrastructure and education across the globe have led to opportunities to create jobs in the BPo sector for those who otherwise don’t tap into globalizations benefits. the emergence of Impact Sourcing which is sourcing that employs poor and vulnerable people who otherwise wouldn’t have the opportunity for sustainable employment has the potential to increase incomes and family investment in health care and education. In addition, Impact Sourcing has the business benefit of reducing costs by up to 40 percent due to wage differentials and reduced attrition rates. this panel will explore the economic and social impacts of Impact Sourcing from various perspectives, including potentially unintended negative consequences.

Key Learning Points:

• recognize how Impact Sourcing offers more opportunities to poor and vulnerable people and increases their resilience

• realize the potential for Impact Sourcing to create a “race to the bottom” and learn how it can be mitigated

• Clarify the role of the government, private sector, foundations and multilateral organizations in managing Impact Sourcing

SeSSIonS – JUne 26


GLOBALIZATION AND LEADERSHIP TRACK

2:15 – 3:05 PMMulti-Vendor Approach to Global Sourcing: How to Balance Risks & Returns by True Relationship Management

MODERATOR: Beppe Urso executive Vice President, Global director Client Compensation & strategic sourcing

Leo Burnett Worldwide

PANELISTS: Suzanne Aquino, executive director in the Outsourcing & Offshoring Function of supply and demand Management, uBs aGR. Lee Coulter, Senior Vice President, Ascension Health; CEO, Ascension Health Shared Services Georges Diserens, former CIO, Philip Morris International

Peter Drucker said that processes not core to a company should be managed by someone else. this is correct, but it has to be done in a true partnership. In this panel session, you will learn how to build an effective relationship Model and define a reliable, risk mitigating, delivery model. We will examine how to design, understand and utilize a multi-sourcing/multi-vendor approach for your best results. Key approaches to measuring partnership results will also be a core focus. Drawing upon their experiences, the panelists will share with you best practices and pitfalls to avoid to achieve a more effective and efficient multi-vendor approach to global sourcing.


• Hear leading experts share their experiences and major learnings

• Gain strategic insight from both supplier and client perspective

• learn the CIo and CPo point of view on managing the multi-vendor approach

3:15 – 4:05 PMThe Evolving Role of the CIO: From IT Cost Center Manager to Business Savvy C-Suite Executive

MODERATOR: Harvey Koeppel Executive Director

Center for CIO Leadership

PANELISTS: Joe Held, SVP & Global CIO, Reader’s Digest Association, Inc.Atefeh Riazi, acting General Manager & CIO, new york City Housing authorityEd Toben, former CIO, Colgate-Palmolive Company

the panel will explore the opportunities and challenges faced by today’s CIos as they embrace and leverage the rapidly changing landscape of business and information technology within the global marketplace. trends such as the impact of the availability and adoption of mobile devices, new government regulations and requirements for increased transparency and the consumerisation of It within today’s enterprises will be discussed within the context of how these trends have been and will continue to impact the role of the CIo and how CIos can seize these opportunities to drive true transformation initiatives across their enterprise.


• Discover an understanding of the current state of the role of the CIo based upon primary research recently conducted by the Center for CIo leadership

• learn skills and competencies that CIos need to acquire in order to move their role from one that his primarily tactical to one that also includes significant focus upon strategy, innovation and enterprise leadership

• Hear specific examples of CIos and enterprises that have embraced the new normal and thrived during this recent period of unprecedented change

SeSSIonS ContInUeD – JUne 26


SOURCING STRATEGIES & BEST PRACTICES TRACK

10:25 – 11:15 AMHarnessing the Power of Globalization: The Present and Next Generation of Outsourcing Destinations

MODERATOR: P.K. Agarwal CEO

TiE

PANELISTS: Marcin Nowak, delivery Center director, IOs, Capgemini Polska (Katowice)Marcin Przyłebski, Head of Investor Relations department, City of PoznanPhilip Taylor, Professor of Work and employee Relations, university of strathclyde Business school (scottish development International)Bobby Varanasi, OM Exco & Head, Marketing & Branding, Outsourcing Malaysia

the global outsourcing industry is expected to grow to $480 billion in the next four years with a CAGr of over 8.3%. this spectacular growth in this market helps new entrants succeed without necessarily making it a zero sum game. However the value proposition needs to very clearly defined and understood. Many of the newer entrants are offering a very compelling value proposition. As the market grows larger, each player is positioning itself in a different spectrum of the value chain, thus making it more complex for buy side decision makers.

this panel session will help bring clarity to the evolving nature of the marketplace and offer a road map for making smart choices from some of the key off shoring destinations.


• learn the shape of the future of the outsourcing Industry

• Determine how different suppliers are positioning and their value proposition

• Hear tips for making smart choices

11:25 – 12:15 PMHow Cloud Will Drive the Need for a Resilient Sourcing Strategy

MODERATOR: David Tapper VP, Outsourcing and Offshore Services Market Research

IDC

PANELISTS: Bill Mitchell, Global IT (Director, Platform Services), Deutsche Bank; former CIO, Warner MusicRaj Patil, Business Head, aspark; former President, BPO, Mphasis Len Peters, CIO, Yale University

History is replete with disruptive changes, from carriages to horseless carriages and telegraphs to telephones in the 1800s, to the modern era of DVDs to online video, albums to downloaded music, and hardcopy books to ebooks. the same can be said of the emergence of cloud services as a major disruptive force when juxtaposed against the traditional, more labor-centric model of service delivery. the result of these changes is customer need to build more resilient sourcing strategies as they navigate their transformation from using traditional services to consuming outsourced cloud services. this panel will examine the impact of cloud services on sourcing strategies with particular attention to issues of changing governance requirements; organizational structures; financial and contractual impacts; as well as identifying key inflexion points of transformation and key factors in selecting an optimal set of outsourcers and service providers to ensure the shift to cloud.


• Discover where within a customer organization will enterprises need to invest in order to create an effective cloud sourcing strategy

• Gain insight into potential points of inflexion, while on the road to cloud services, for which enterprises will need to know how to identify as well as prepare

• Understand key characteristics to look for in providers of cloud services that will help ensure creating a resilient sourcing strategy



SOURCING STRATEGIES & BEST PRACTICES TRACK

2:15 – 3:05 PMWill NearShore be the New OffShore? Managing a Multi-Location Portfolio

MODERATOR: Julia Santos Head of Worldwide Strategic Outsourcing

Johnson & Johnson Group of Consumer Companies

PANELISTS:Robert Janssen, Managing Partner, Outsource Brazil Andrew Wasser, Associate Dean, School of Information Systems and Management, Carnegie Mellon University

the troubling global economy has forced companies to rethink and challenge themselves to be more strategic, efficient and effective. to increase market share, companies look at growing developing and emerging markets. over the years, we have seen organizations offshore functions to India and China, for example, as a means to achieving business advantage. However, as multinationals face difficulties within offshoring regions, there has been a push towards nearshoring as an alternative.

Key Learning Points:• Uncover the advantages and disadvantages of offshore vs. nearshore

• Understand key considerations for managing multi-location smartshoring (combination of both)

• Determine and recognize and recognize risks to better manage the multi-location portfolio

3:15 – 4:05 PMBeyond Traditional Performance Engagement Tools: Metrics & Measurement in Offshoring MODERATOR: R. Lee Coulter SVP, Ascension Health; CEO,

Ascension Health Shared Services

PANELISTS:Danielle Fox de Aguilar, director, strategic sourcing & supplier Management, OCIO, MicrosoftMuthusamy Gurusamy, director, Project Management Office, Hachette Book GroupLisa Wright, VP, Global Sourcing & Governance, Global Business & Technology Solutions, Prudential

As all aspects of a shared service organization are being pushed for greater value, enterprises that have made the decision to use off-shore delivery models are looking at how they measure the total contribution of an off-shore center. the typical measures of staff augmentation ef-fective hourly rate are not giving leadership the true picture of their off-shore organization. In both Ito and BPo, companies are looking for ways to measure work output, total cost and quality. Managing off-shore resources to ever higher levels of contribution requires different techniques and skills. learn how leading practitioners are raising the stakes for their offshore delivery capability.


• Discover management practices that lead to increased performance of off-shore delivery

• Understand metrics that measure value rather than cost

• Increase value by upskilling off-shore leaders and on-shore counterparts



11:20 – 11:30 AMPresentation on Poland, the Place to Be: Katowice — An Attractive Outsourcing Destination

MODERATOR: Mateusz Skowronski

Manager of Strategic Investors Assistance Center in Katowice City Hall

Poland is a place where you should be present as it is an ideal investment destination, especially for BPo/Ito and SSC. Poland with 38 million people is the largest country in Central & eastern europe and 6th in the eU. We have approximately 2 million students in Poland. Considering population of the Polish agglomerations, Silesia (Katowice agglomeration) with 2 million people and 130 000 students is the leading one. Inves-tors from BPo/Ito/SSC sector have already been attracted by the growing potential of Katowice. Capgemini, Steria, PwC, Kroll ontrack, Mentor Graphics, rockwell Automation have invested in Katowice.

11:00 – 11:20 AMSPEcIaL PrESENTaTION

Crowdsourcing for the Enterprise

MODERATOR: Zack Kass Head of Sales

CrowdFlower

Businesses of all sizes have large-scale information needs that require human assistance to ensure accuracy and integrity of information. Whether it be collecting and correcting data, categorizing information, or even creating content, businesses require accurate information and organized data. enterprise crowdsourcing offers the ability to distribute tasks to a large group of contributors with automated manage-ment and quality control in order to streamline many large-scale business projects.

Key Learnings:• Understand what applications are best for crowdsourcing • learn how crowdsourcing provides faster, more accurate and cost efficient results • Hear real world case studies to show how crowdsorucing can help your business

SeSSIonS – JUne 27

The world’s largest workforce.

[email protected]


11:40 AM – 12:30 PMPLENarY SESSION New Service Delivery Model Strategy and Implementation: How to Minimize Risk and Maximize Opportunity MODERATOR: R. Lee Coulter SVP, Ascension Health; CEO,

Ascension Health Shared Services

PANELISTS: Soumitra Rathod, VP, WW IT sourcing strategy, The McGraw-Hill CompaniesPunit Jain, Global Head - Smart Document Processing, Datamatics Global Services

Both Ito and BPo continue to evolve as industries. Client organizations are becoming more sophisticated. they are able to do more for themselves, and expect more from their providers. the greatest pressure and next frontier for shared services (whether outsourced or not) is in data and analyt-ics. this has moved up to become the primary new objective of these functions beyond basic service delivery and process excellence. the expecta-tion is that shared service organizations can stimulate process transformation outside of the center that improves effectiveness and competitive advantage of the client organization. In another word, companies are demanding innovation from their shared services.

there is growing understanding that common outsourcing structures struggle to deliver real innovation. outsourcers are not unsurprisingly focused on innovation within the delivery scope while clients want innovation from the delivery organization that provides value elsewhere in the client organization. this is driving a blending of internal shared services leadership and capability interwoven with outsourcer’s areas of strength. this takes the forms of Captive Hybrid and outsourced Hybrid models. Both of these hybrid models enable a more agile delivery that can shift and respond more quickly to client competitive pressures. they also place client leadership in a place where access to data and the active management of analytics can be focused on process effectiveness outside of the core scope. the risk-reward evaluation for outsourcing is changing. Costs are increasing for suppliers, risk for the clients is increasing, and expectations are moving up the value chain. outsourcers must rapidly adopt a new kind of relationship with clients, recognizing what they can contribute well, and weaving together more complex ecosystems of delivery that cross the boundaries of onshore, nearshore, offshore delivery and embrace a new level of interdependence with the client.

2:00 – 2:50 PMcIO rOuNdTabLE Key Challenges for Global Sourcing: Integrating Enterprise IT to Leverage Mobility; Cloud Computing and Social Networking

MODERATOR: Gary Beach Publisher Emeritus

CIO Magazine

PANELISTS: Michael Belak, CIO, Metropolitan Regional Information systems (MRIs)Dr. Sasi Pillay, CTO, nasa; former CIO, nasa Glenn Research CenterJoe Simon, CTO, Conde nast

the top four forces driving change for the Chief Information officer are: cloud computing, platform business process outsourcing, mobility and web 2.0.

Conversations with clients follow a new script. Customers do not want Service Providers to talk technology anymore. Service providers never talk about what they do, application support or infrastructure management; etc. that’s assumed. Instead, the key words are leadership, gover-nance and organizational change. It’s all about finding solutions that optimize operations and reduce costs, helping organizations respond more effectively to changing business needs, and spurring innovation and growth through better information management.

this power-packed roundtable will focus on how world class CIos are integrating these influences into coherent enterprise It strategies that pro-duce secure and actionable intelligence driving competitive advantage. this session will also provide thoughtful yet practical insights on how com-panies can balance the need for anytime, anywhere data with the realities and demands of the corporate environment and challenged It budgets.



3:30 – 4:20 PMPLENarY SESSION What Are the Key Game Changers for ITO and BPO Moving Forward? Evolutionary or Disruptive?

MODERATOR: Alan Guibord Chairman & Founder

TAC (The Advisory Council)

PANELISTS: Karen Calvert, VP, Information Services & Technology, Mary Kay Inc. Thomas Simmons, Global CTO, Deloitte Touche TomatsuAngela Yochem, CTO, AstraZeneca

The top 4 game changers for strategic sourcing are:1. Consumerization/personalization of It 2. Changing financial models 3. Cloud 4. enterprise Mobility

While there isn’t a single disruptive game changer, taking the key influencers on the outsourcing industry, it is clear that the industry must evolve and quickly. Perhaps a better phrase might be “accelerated evolution”.

the economy (labor cost, low cost location tax policy changes, etc.) is such that traditional outsourcing is less attractive financially and risk from long term contracting and other geopolitical instability place constant pressure on outsourcers to look for new delivery models. economic cycles are also getting shorter and shorter based on global events. Add to that the growing ecosystem of new providers, cloud/SaaS delivery enabling tech and industrialized services and outsourcers have to move quickly to keep up.

the incoming workforce has expectations of consumer friendly, always available services delivered in the cloud, and corporate headquarters are looking for innovation well beyond delivery optimization.

What may become disruptive for outsourcing is the delivery model being embraced by the up and coming outsourcing providers that overcome many of these challenges out of the gate. Deals are getting smaller, shorter, and more of them are going to new logos that have built a service delivery capability more adaptable to these pressures than the big guys. the question is whether the big guys can change their game fast enough to keep their industry leading positions.



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For questions, and to receive a copy of the Keynote presentation presented at World BPO/ITO Forum and other material to help you with Winning at the Shift Point, contact Cognizant Field Marketing: [email protected].

cognizant.com/futureofwork

THE FUTURE IS NOW. LET’S PUT IT TO WORK.

Advancing technologies, new business models and a fresh mindset about collaborative work are fueling the next wave of business process services.

At Cognizant, we bring together some of the best minds and industry leaders to create vertically aligned business solutions that help clients embrace this new operational model or what we call “future of work”. Our solutions integrate global delivery, platform technologies, and analytics to create market differentiation for our clients.

Banking and Finanical Services | Insurance | Healthcare | Retail | Life Sciences | Energy & Utility Information, Media and Entertainment | Travel and Hospitality | Finance and Accounting | Shared Services functions

COGNIZANT IS PROUD TO BE A DIAMOND SPONSOR OF THIS YEAR’S WORLD BPO/ITO FORUM!

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“24% error rate?* Not for my business.”

*Compared to traditional crowdsourcing offerings.†Actual quote from a Samasource customer.

Machine Learning ServiceSecoMMerce SoLutionSonLine content ServiceStranScription

reSearch & archivaL ServiceScuStoMer Support ServiceSData cLeanupData Mining

COOs agree: Samasource consistently delivers “accuracy beyond our wildest expectations”† on their digital projects.

With results like that, it’s no secret that leaders from the biggest names in technology and BPOs have already switched to Samasource.

Find out who—and how we can help solve your messy data problems.

samasource.org/secret

Winner of the 2012 Secretary’s Innovation Award for the

Empowerment of Women & Girls

biographies

BoArD of DIreCtorS/SteerInG CoMMIttee

Executive Vice-Chairs:

Harvey Koeppel Executive Director

Center for CIO Leadership

Steve Hufford CEO

Society for Information Management (SIM)

Tsvi Gal CTO, Morgan Stanley;

Chairman, sIM ny

Executive Steering Committee:

R. Lee Coulter CEO, Shared Service Organisation

Ascension Health

Alan Guibord Chairman & Founder

The Advisory Council (TAC)

Bill Mitchell Director, Global Platform Services

Deutsche Bank

Emmet B. Keeffe III CEO & Co-founder

iRise

Beppe Urso EVP, Global Director Client Compensation & strategic Sourcing


Peter Whatnell CIO

Sunoco, Inc.

Guy Pujol SVP, Chief Architect & Chief development Officer for Retail Financial Services

JP Morgan Chase

Executive Chairman:

Jim Noble SVP

Talisman Energy

World BPO Forum Founders:

Babu Lal Jain Co-founder The World BPO Forum, Inc.;

Chairman, WICS

Kartik L. Kilachand CEO & Co-founder

The World BPO Forum, Inc.

Executive Vice-Chairs, India:

D.K. Sareen Executive Director

ESC

D.S. Rawat Secretary General

ASSOCHAM

J.C. Luther Former deputy Governor

Reserve Bank of India RBI

CONTACT US: World BPO/ITO Forum

Kartik Kilachand / Sameer Hutheesing500 east 77th street

suite 509 new york, ny 10162

Tel: 917-470-9022

Babu Lal Jain / Rajiv Tandon605 sun City Business Towersector 54, Golf Course Road

Gurgaon - 122002 IndiaTel : +91-124- 4245110-116 Fax : +91-124-4245117


exeCUtIVe ADVISorY CoUnCIl

P.K. Agarwal CEO

TiE Global

Gary Beach Publisher Emeritus

CIO Magazine

Mike Belak CIO Metropolitan Regional

Information Systems

Dinyar Devitre Board of Directors & former CFO

altria Group, Inc.

Peggy Fechtmann eVP, Global Operations

MetLife Technology & Operations

Joe Held SVP & Global CIO

Reader’s Digest Association, Inc.

Robert Janssen Managing Partner

Outsource Brazil

Dawid Jarosz Operations director Association of Business

Service Leaders (ABSL)

Zia Khan VP, Strategy and Evaluation


Gopal Khanna Senior Fellow

University of Minnesota

Valentin Makarov President

RUSSOFT Association

World BPO/ITO Forum Master of Ceremonies

Karen Morris former CIO

AIU Holdings

Raj Patil former President

Mphasis

Len Peters Associate Vice President & University CIO

Yale University

Sasi Pillay CTO, Office of the CIO

nasa

Soumitra Rathod VP, Worldwide IT Sourcing

The McGraw Hill Companies, Inc.

Julia Santos Head of Worldwide Strategic Outsourcing Johnson & Johnson Group

of Consumer Companies

Attila Suhajda President Hungarian Services &

Outsourcing Association

Bobby Varanasi OM Exco & Head, Marketing & Branding, Outsourcing Malaysia

Chairman/CEO, Matryzel Consulting, Inc.

Andrew Wasser Associate Dean, School of Information Systems & Management

Carnegie Mellon University

Lisa Wright VP enterprise Vendor Governance & Sourcing

Prudential


Delivering Business Value Through IT Leadership

www.nysim.org

The Society for Information Management NY Metro

Join the Premier Organization for IT Leaders,The Society for Information Management

Professional organizations have always provided industry leaders with an edge. Given today’s economic environment, staying connected with peers has become even more critical. SIM helps keep more than 3,500 IT leaders connected through:• Local SIM Chapters Members take advantage of face-to-face networking opportunities by joining one of SIM’s Chapters. Each Chapter hosts local meetings, forums, and special events to discuss the latest trends, best practices, and hot topics in the IT industry.

• Targeted Programs SIM o�ers focused programs, including the Advanced Practices Council® (APC) and Regional Leadership Forum (RLF), both designed for speci�c segments and levels of IT professionals to help them broaden their networks and expand their skill sets.

• Communities of Interest SIM Members turn to SIM's Communities of Interest, developed to focus on speci�c interests and concerns. Communities include: o Enterprise Architecture Working Group o SIMWomen o Workforce Skills Research

• SIM Online Resources SIM’s Web site, www.simnet.org o�ers immediate, real-time access to expert and peer-generated intellectual capital

Upcoming SIM NY Metro Meetings:held at the ’21 Club, New York, NY

June 27, 2012 INTEGRATE, INNOVATE, AND GROWDonagh Herlihy SVP & CIO, Avon Products

September 19, 2012 STATE OF ECONOMYDR. Howard Rubin

October 24, 2012 ADAPTING AND EMBRACING TECHNOLOGY ECONOMICSWilliam Christie, CIO, Federal Reserve Bank of New York

P.K. Agarwal CEO TiE Global;

Former CTO, State of California

P.K. Agarwal is the Ceo of tie Global, a non-profit dedicated to entrepreneurship. Prior to this, P.K. served as Governor Schwarzenegger’s Chief technology officer for the State of California. During his tenure, he successfully consolidated multiple It organizations saving taxpayers over $60 million dollars. He has over 25 years of experience in It in the positions of VP at ACS Inc., CIo and eVP for nIC Inc., and the CIo for the California franchise tax Board. He helped pioneer the use of Internet in government and shaped the national and state policy in this area, dating back to Al Gore’s national Information Infrastructure Advisory Council in 1995. He has the unique distinction of having a U.S. national annual award named as the “P.K. Agarwal Award for leadership in electronic Government”. He also served as the president of national Association of State CIo’s and the national electronic Commerce Coordinating Council (ec3). He also serves as a fellow of the national Academy of Public Administration and a member of the Harvard Policy Group. P.K. has a Bachelor’s in engineering from IIt, new Delhi, and Masters Degrees from California State University, Sacramento and UC, Berkeley.

Lynda Applegate Sarofim-Rock Professor of Business Administration;

Head of the entrepreneurial Management unit, Harvard Business school

lynda M. Applegate, is the Sarofim-rock Professor of Business Administration at HBS and serves as the Head of the entrepreneurial Man-agement Unit. lynda also serves as the faculty Chair of the HBS Business owner Portfolio of executive programs, which includes the owner President Management and Key executive programs and its newly-launched Global Immersions for Business owners. Also included in Business owner Portfolio are a series of focused executive programs, including Aligning Strategy to Sales, families in Business, launching new Ventures and Private equity and Venture Capital. these programs attract over 700 global entrepreneurs and business owners each year. Since joining the HBS faculty over 25 years ago, lynda has held a variety of leadership positions, including serving as the head of field Based learning and as Cohort Chair of the MBA program. Between 1995 and 2003, she served as Co-Chair of the Harvard Policy Group on networked Government Services and she also served on the Harvard University technology Advisory Council. Prior to joining the HBS faculty, lynda was on the faculty of the University of Michigan, University of Washington and University of Arizona. In addition to her academic positions, lynda also launched a series of entrepreneurial ventures and held a variety of leadership positions in the health care industry during the 1970s.

Suzanne Aquino Executive Director

UBS AG

Suzanne Aquino is an executive Director within UBS AG’s Supply and Demand Management organization specializing in outsourcing & offshor-ing. She leads a team responsible for the outsourcing & offshoring supply management activities that deliver value optimization, risk mitigation and best practices to the various business groups and shared services functions within UBS. Suzanne is a senior sourcing professional with over 10 years of experience in the fields of Information technology and Services Sourcing. Since joining UBS AG in 1998 Suzanne has held multiple positions within the sourcing function including leading global deal teams on multi-million dollar sourcing tenders to developing a UBS vendor management education program. Suzanne’s accomplishments include sourcing lead for UBS on the sale of their India captive to Cognizant, which additionally concluded in a multi-year services contract covering Ito, BPo and KPo and most recently she was the outsourcing lead for a multimillion dollar managed network services deal. Suzanne holds a Bachelor’s degree in Business and finance and is an active member of the UBS All Bar none Women’s network and the UBS Cultural Awareness network.

.

Gary Beach Publisher Emeritus

CIO Magazine

Gary Beach brings more than 30 years of information technology publishing experience to his role as publisher emeritus of IDG’s CIo magazine. Beach is a highly regarded spokesperson throughout the United States and the global technology industry and he has testified on key issues facing the It industry before the U.S. House and Senate. from the oval office of the White House in 1995, Beach launched an It non-profit organization called tech Corps that continues to challenge It professionals to assist the education tech issues of K-12 schools in America. As an expert on the role of the CIo, It best practices and future It predictions, he is frequently quoted by major media organizations such as Cnn, CnBC, USA today, the new York times, the San francisco Chronicle and Business Week. from 1998 – 2002 he contributed commentaries on key tech issues to nPr’s “All things Considered” program.

BIoGrAPHIeS


Mike Belak CIO

Metropolitan Regional Information systems

Michael Belak is the Chief Information officer with Metropolitan regional Information Systems, the largest online listing service for residential real estate in the US. Previously, he served as the Chief Information officer with the District of Columbia, Department of Public Works and has held senior leadership positions with Marriott International, the nASDAQ Stock Market, General electric and IBM. He is a published author and international speaker on leading developments in the information technology industry. He earned his doctorate degree in Information technology Management and has served as an adjunct professor in graduate and undergraduate studies at the University of Maryland University College, American University and DeVry’s Keller Graduate School of Management.

Elias Bozeman Solutions Consultant

iRise

eli Bozeman is a Senior Solutions Consultant for the Strategic Industries group at irise. Based in new York, eli’s role within the pre-sales orga-nization is to help enable and support adoption and facilitate innovation workshops for enterprise clients. eli received his B.S.B.A in enterprise resource Planning and economics from the University of Arkansas and was a consultant for the Deloitte technology practice until 2010. eli also co-founded the group InnovatenYC to evangelize the visualization process and to help enable entrepreneurs and students with the tools and knowledge necessary to turn their ideas into testable prototypes using the irise platform.

Karen Calvert Vice President, Information Services & Technology

Mary Kay Inc.

Karen Calvert is a Vice President within the Information Services and technology division at Mary Kay with responsibilities for planning and directing overall infrastructure and technology activities, globally. this includes enterprise architecture; collaboration and Hr technologies; busi-ness intelligence solutions; global data center operations; data, network and infrastructure services; information security; and It asset manage-ment and financial services. Karen joined Mary Kay in August 1996 as manager of finance and human resource technologies. She was promoted to Director in 1997 and gained responsibility for technology services and operations when she was promoted to a Vice President in 2000. Karen began her career as a research Scientist after graduating from Hartwick College with a B.A. degree in Chemistry. Prior to joining Mary Kay, Karen was Sr. Manager of financial Systems with Providian Corporation and Director of Information technology at Blue Cross Blue Shield of Kentucky. Currently, Karen is serving on the SMU Dept. of engineering, Management and Information Systems Distinguished Advisory Counsel.

Jose Coronado senior director of user experience

Automatic Data Processing (ADP)

Jose Coronado is a User experience executive, Strategist, International Speaker and Author. His work focuses in global user experience strate-gy, usability, accessibility and internationalization of products and services. Jose has authored a wide array of professional publications including refereed papers for international conferences, book chapters, and magazine articles in the areas of usability, design of global products, usability testing, and accessible applications. Currently, Jose Coronado is the Sr. Director of User experience at Automatic Data Processing (ADP) where he is responsible for leading the Global User experience Strategy for the organization.

BIoGrAPHIeS ContInUeD


R. Lee Coulter CEO Shared Service Organisation

Ascension Health

lee joined Ascension Health in September 2010 and is currently leading shared services for the Symphony transformation as Ceo of the new Ministry Service Center based in Indianapolis. lee Coulter is an internationally recognized expert and sought after speak in Shared Services, In-formation technology, Business Process outsourcing (BPo) and Business Process transformation. lee is an industry analyst with HfS research, a senior advisor with frontier Strategy Group, and serves on the Global Steering team of the Shared Services and outsourcing network. He has consulted and advised many of today’s largest companies in shared services, outsourcing, and business process transformation. lee has more than 24 years of experience in shared services. He spent 15 years as a commercial service provider with General electric in healthcare and hos-pital services as well as It services. In the last 9 years, he has built and led multi-function shared services internally for companies such as Aon and Kraft. lee also has been deeply involved with the emerging market regions for more than 15 years having lived in Asia and latin America. Mr. Coulter holds a BS in electronics engineering from DeVry University and has completed all course work for a BS in electrical engineering and a Masters Degree in Biomedical engineering at California State University at long Beach.

Georges Diserens Former Senior Vice President & CIO

Philip Morris International

Georges Diserens joined Philip Morris in 1976 and served 8 years as the company’s Chief Information officer. In this role, he developed a vision and strategies for It to maximize business value through the effective use of technology and alignment of It investments with the need of the business. He provided overall strategic leadership to identify, promote and deliver innovative system solutions while ensuring excellence in end-to-end customer services and optimal information services delivery. (i.e. timely, cost effective, secure, stable, reliable and user friendly).

In his role at Philip Morris his career highlights include successfully negotiating acquisitions; membership of the european Senior Management team for 20 years; serving as chairman for a number of affiliates; seated on the board of trustees of the large Swiss pension fund; successfully negotiating many tax agreements; being head of different staff functions managing, finance, Manufacturing / operations, It and Hr; and line responsibilities managing very diverse european business entities ranging from very basic to highly sophisticated.

Mr. Diserens was instrumental in the transformation of Philip Morris International into a global company with global processes and systems; implemented the “tolling Model” and Shared Service Center for european operations; concentrated all data center activities in one location with a single Data Center; and implemented one erP, one Hr and one Budgeting & reporting systems and services.

In July of 1971 Georges received a Master in Actuarial Mathematics followed in 1973 by a Master in economics and Business Administration, both at lausanne University. He resides in Switzerland and is married with 2 children.

Barbara Duganier Executive Director, Business Process Outsourcing (BPO)

Accenture

Ms. Duganier leads the BPo Sales origination team for the resources operating Group. Previously, she was the global head of offering Devel-opment for BPo responsible for the strategy and development of all horizontal and industry-based BPo offerings. She served as Chief Strategy officer for Accenture’s outsourcing (Application, Infrastructure and BPo) business. Prior to joining Accenture, Ms. Duganier served as an inde-pendent consultant leading the finance transformation lead for Duke energy north America. Senior partner at Arthur Andersen, having spent 23 years there; a decade in audit, largely working with resources companies, a decade in financial and operational consulting, and as the Global Chief financial officer for Andersen Worldwide. Ms. Duganier is a Certified Public Accountant. She is a member of a number of not-for-profit boards focused on skills to succeed and on the arts. She is past Chair of the executive Women’s Partnership and the AHA Go red for Women Campaign focused on heart health.



Peggy Fechtmann eVP, Global Operations

MetLife Technology & Operations

Margaret C. (Peggy) fechtmann is executive vice president of Global operations, a division of the Global technology & operations organization. the Global operations team of more than 3,700 Metlife associates delivers a wide spectrum of integrated operating capabilities and solutions to the Metlife enterprise and plays a vital role in fueling business growth and optimizing delivery. from 2005-2008, Peggy served as executive vice president of operations & services for Individual Business. In this role, she oversaw operations across all product lines and service programs supporting Metlife’s career agency and third-party distribution channels. from 2001-2003, she was senior vice president and chief information officer for Metlife Corporate Systems as well as chief eBusiness officer. Peggy joined Metlife as a vice president in 1997. for 18 years prior to joining Metlife, Peggy held a variety of leadership positions at Paine Webber (since acquired by UBS) in the marketing, investment banking, information technology, re-engineering, finance and operations functions.

Danielle Fox de Aguilar director, strategic sourcing and supplier Management

Microsoft IT, Microsoft Corporation

Danielle leads the Strategic Sourcing and Supplier Management organization for Microsoft It (MSIt). Her organization is responsible for deliver-ing business value, innovation and cost optimization to MSIt through the development of global sourcing strategies, strengthening of strate-gic supplier partnerships and implementation of effective operating processes. Danielle has over 15 years of strategic sourcing, supply chain management and procurement experience, and has worked in diverse industries including information technology, manufacturing and business services. throughout her career she has had a strong focus on transforming business models by aligning sourcing and supplier management to longer term company strategy. Prior to her current role, she lead the technology team in Microsoft’s Global Procurement Group and was responsible for managing more than $1.5B in hardware, software, telecommunications, networking and services spend for the company. Before joining Microsoft, Danielle was the Director of Indirect Materials Purchasing at PACCAr. Previously she held roles in Germany with oce Printing Systems and Siemens. Danielle received her MBA from Seattle University and her undergraduate degree from Willamette University.

Tsvi Gal CTO, Morgan Stanley;

Former CTO, Deutsche Bank, Investment Banking

tsvi Gal has over 25 years of investment and operational experience in global corporations, with a focus on financial services, media & entertain-ment and information technology. Prior to joining exigen Capital, he was the Chief technology officer for Deutsche Bank Asset Management and Investment Banking. Previously he led the launch of a $750 million download and ringtone business as CIo and Head of Business Development at time Warner Music Group (nYSe: WMG). He played a key role in WMG’s leveraged buyout and subsequent public offering. tsvi also led the public offering for Memco and its $550 million acquisition by Computer Associates. As President and Chief operating officer of At&t’s Att.CoM, tsvi tripled the group’s revenue to $390 million per year. His previous experience includes C-level roles at Merrill lynch, Wells fargo, ABn AMro Bank and Bank of America, as well as General Partner in GBS, a $1 billion USA/Japan private equity fund. In addition, he has advised on numerous mergers and acquisitions as well as public offerings for such companies as Skynet, Ksolo and Vizible. Currently, he is the new York Chapter President of the Society of Information Managers (SIM), a CIo association with more than 3,500 members. He is also the author of “Distributed Computing Management” and served on the USA technology delegation to the G7. In 2001, he received the einstein Award from the President of Israel. tsvi serves on the boards of fundtech, expand, Cardean University, Perfomania and Venotion and is an advisor to the president of rutgers University.



Alan Guibord Founder & Chairman,

The Advisory Council (TAC)

Alan r. Guibord has more than 35 years of global It management experience and is the founder and Chairman of the Advisory Council (tAC). now in its tenth year, tAC delivers a unique blend of It expertise-as-a-Service offerings that include advice, services, products, and workshops. Prior to founding tAC, Al was President and Chief executive officer of Computerworld, International Data Group’s flagship weekly magazine for It leaders. Prior to joining Computerworld, Mr. Guibord was Vice President and CIo at fort James Corp., an international consumer products company with over $9 billion in sales, 28,000 employees and more than 60 manufacturing facilities around the world. Al was responsible for all technology, operations, strategy, spending and implementation, with a budget of more than $250 million and a global staff of more than 1,000. He successfully led the merger of a $2 billion acquisition and executed an e-commerce strategy to accommodate retail and commercial busi-nesses. He was a member of the Corporate operating Committee, Capital Committee, and Productivity Committee. Mr. Guibord is a frequent speaker on It leadership and organizational Strategy. He is also a coach and mentor to several It leaders. He will be publishing his first book on leadership this fall to be published by Wyle and Sons.

Muthusamy Gurusamy Director, Project Management Office

Hachette Book Group usa

Guru leads the Project Management organization responsible for bringing prioritized projects to fruition by aligning the right technologies and the right partners in a multi sourced environment at HBG. In addition to managing technology project portfolio, Guru is responsible for managing vendor governance, contracts and vendor relations for global programs. Prior to joining HBG USA, Guru held leadership positions in Media, Health care, non-Profit, transportation and software development industries. Guru is a frequent speaker on subjects such as global outsourcing strate-gies, vendor selection, and outsourcing case studies. Guru holds masters degree in Computer Applications and under graduate degree in Physics.

Joe Held SVP and Global CIO

Reader’s Digest Association, Inc.

Joe Held, senior vice president and global chief information officer for reader’s Digest Association Inc., brings more than 20 years of experi-ence in global information technology - focusing on business reengineering; business acquisitions/divestitures; web product and application development; technology architecture design and infrastructure management; and technology strategy and implementation. He currently has responsibility for reader’s Digest Association’s technology worldwide. Before joining rDA, Joe was the senior vice president and chief informa-tion officer for Standard & Poor’s, where he developed and implemented S&P’s technology strategy which extended S&P’s product reach to the global capital and equity markets. this included bringing new credit analytics and bond pricing products to market, delivering the next generation of Index processing platforms, and implementing the new global ratings and equity research workflow and analytics platforms. Prior to S&P, Joe was the executive responsible for Investment technology Services at Hartford life Insurance, where he established an industry-leading technology service for the Annuity and Mutual funds lines of businesses. He has also held It roles at CIGnA HealthCare and Aetna life and Casualty. Joe Held is a rutgers graduate and has conducted graduate work at University of Massachusetts.



Jeremy Hockenstein Co-Founder and Chief Executive Officer

Digital Divide Data

Jeremy Hockenstein is co-founder and Ceo of Digital Divide Data (DDD), an award-winning social enterprise pioneering its field. DDD provides socially responsible It outsourcing services to clients around the world while creating jobs and better futures for disadvantaged youth in those countries. for its business success and remarkable social impact, DDD and Jeremy have been recognized with the prestigious Skoll Award for Social entrepreneurship as well as awards from the World Bank Development Marketplace, the IfC Grassroots Business Initiative and the Global Knowledge Partnership. Among other media acclaim, Jeremy and DDD were profiled in thomas friedman’s the World is flat as his “favorite example” of a social entrepreneur’s initiative. Prior to DDD, Jeremy worked as a management consultant with McKinsey & Company and as an international nonprofit consultant. He graduated from Harvard with a B.A. in economics and earned an MBA from MIt’s Sloan School of Management.

Scott Hopkins General Manager, Strategic Outsourcing, Global Technology Services

former Vice President, IBM

Scott Hopkins is the General Manager of Strategic outsourcing, GtS. In this role, Scott is responsible for the global organization that manages and operates clients’ It systems. this function focuses on the Sales and Solution Value transformation (SSVt) that applies automation, stan-dardization and analytics to deliver outsourcing services to clients.

Prior to his current role, Scott served as General Manager of the Industrial Sector, GtS. As the Americas leader, Scott was responsible for $1.6B of annual revenue of services to clients in industries including Aerospace and Defense, Automotive, Chemical and Petroleum, electronics, and Industrial Products. Scott had full profit and loss responsibility, new sales, ongoing delivery of technology and services and overall client satisfac-tion for some of the largest IBM clients. His team consisted of industry specialists in the provision of technology support to large manufacturing and process industries.

Previously, Scott served as vice president of IBM’s Distribution Sector for the Americas. His responsibilities included the sale and distribution of IBM products, capabilities and services to retail, travel & transportation and Consumer Packaged Goods clients across the Americas. Scott also served as general manager for IBM’s Product lifecycle Management (PlM) where he directed a worldwide team of specialized sales, marketing and support professionals responsible for product lifecycle management solutions. these included computer-aided design applications, manu-facturing/engineering It solutions and related e-business hardware and services offerings.

During his extensive IBM career, Scott has held numerous leadership positions including vice president of sales and client director for the General electric account, electronics industry executive and director of Global Manufacturing Supply Chain Solutions. While serving in these positions, Scott gained a full-range of knowledge in IBM capabilities and offerings from marketing, sales and operations perspectives.

Scott joined IBM as a manufacturing engineer at the Poughkeepsie mainframe production facility where he led engineering and manufacturing teams responsible for improving equipment design, best practice implementations and manufacturing efficiencies. He received a Masters of engineering in industrial and management engineering from the rensselaer Polytechnic Institute and earned a Bachelor of Science degree in mechanical engineering at the rochester Institute of technology.

John Horton Staff Economist

oDesk

John Horton is a labor economist and the Staff economist at oDesk Corporation where he is primarily responsible for designing features and policies that improve the quality and quantity of matches made in the online marketplace. Prior to joining oDesk, John received a PhD in Public Policy at Harvard for his thesis “online labor Markets,” chapters of which were published in experimental economics, economic letters, ACM-electronic Commerce (2010), the HCoMP workshops (2010 & 2011), the Workshop on Internet and network economics (2010) and the ACM xrDS magazine. John has been an invited speaker at CrowdConf 2010, the nIPS workshop on Social Science and the Wisdom of Crowds, Crowdsourcing Meet-ups, Harvard Business School, Wharton Business School, University College london, the University of Chicago and the Academy of Management Annual Conference. Prior to graduate school, John was an officer in the U.S. Army and served as a tank platoon leader and company executive officer in Germany and Iraq. He graduated from the United States Military Academy at West Point in 2001 where he studied Mathematics and Computer Science.



Steve Hufford CEO

Society for Information Management (SIM)

Steve Hufford is the Chief executive of the Society for Information Management (SIM). SIM is proud to have 34 chapters and more than 3,000 members world wide. Steve is a career It leader, and has held various It management roles in the public and private sector, including Portland General electric and Portland Public Schools. Steve has long had a focus on It improvement and transformation, including BPo. Steve is a gradu-ate of SIM’s regional leadership forum program and has an MBA from Western Governors University.

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Punit Jain Global Head - Smart Document Processing

Datamatics Global Services

Punit heads Document Management Solutions business at Datamatics Global Services limited. He provides strategic vision and drives the sales, marketing, design & delivery of products, platform based solutions and outsourced services for global customers for this business. He has over 24 years of experience, mainly in software products, BPo & capital goods. Prior to Datamatics, Punit has held leadership position at newgen Software technologies where he was Senior Vice President - Global Sales & Marketing. Besides being a graduate in electrical engineering from IIt Bombay, Punit has an MBA from IIM Bangalore.

Leila Janah Founder

Samasource

leila Chirayath Janah is the founder of Samasource, an award-winning social business that connects people living in poverty to microwork — small, computer-based tasks that build skills and generate life-changing income. She serves on the boards of oneleap and techSoup Global and as an advisor to mobile shopping app reveltouch. Prior to Samasource, Janah was a Visiting Scholar with the Stanford Program on Global Jus-tice and Australian national University’s Center for Applied Philosophy and Public ethics. She was a founding Director of Incentives for Global Health, an initiative to increase r&D spending on diseases of the poor, and a management consultant at Katzenbach Partners (now Booz & Co.). She has also worked at the World Bank and as a travel writer for let’s Go in Mozambique, Brazil, and Borneo. Janah is a frequent speaker on so-cial entrepreneurship and technology, and her work has been profiled by CBS, Cnn, nPr, the BBC, the new York times, and the new Scientist. She received a BA from Harvard and lives in San francisco.

Robert Janssen Managing Partner

Outsource Brazil

robert Janssen, a dual citizen of the United States and Brazil, having lived equal amount of time in both countries and graduated from the College of Business Administration from San Diego State University, began his career in the information technology sector in 1986. robert is a Senior Advisor to the Softex program since 1998. the program is designed to help Brazilian indigenous It companies penetrate different markets around the world. Currently, as one of the Senior Advisors, robert is directly responsible for the outsourcing Group, providing guidance at designing and overseeing the market penetration strategies. During this period, robert has also provided international market entry strategy expertise and advised other country governmental agencies, such as the US DoC, from the U.S., Kotra and Kippa from South Korea and enterprise Ireland. Currently, he is a managing partner in the advisory company outsource Brazil, which is focused in providing tailored intelligence for companies wanting to establish profitable business alliances and penetrate the Brazilian market. He has extensive experience in international business, and great understanding how the cultural differences impact the business environment and the final expected results outcome.



Dawid Jarosz Operations director Association of Business

Service Leaders (ABSL)

Dawid Jarosz is the operations Director in Association of Business Service leaders in Poland (ABSl) - largest organization associating BPo, SSC and Ito business in Cee region. He’s areas of expertise are: foreign investment, strategy and business development as well as international relations and regional development.

Dawid graduated from the Jagiellonian University in International relations (specialization russian Studies) and from the Warsaw School of economics in Marketing and Management. He gained his first experience in international relations at the european Parliament and as a project manager at the Small and Medium entrepreneurs Union in Brussels, where he was among creators of the think tank “the Polish entrepreneurship Institute”, promoting policies conducive to the development of the SMe sector. from 2006 to 2008 he worked as a project manager in Kraków technology Park, where he dealt with supporting foreign direct investments in the special economic zone. In 2008, he was appointed a Director at the Malopolska regional Development Agency in Kraków – the biggest business environment institution in the region, where he helped to establish the Business In Malopolska Centre. the main task of the Centre is to create an integrated support system for foreign direct investments and exporters. the Centre has become a platform enabling clients to identify investment opportunities in Poland and exploit them effectively. In this respect, Dawid cooperates with many foreign investment funds. He has also been involved in developing regional development strategies and drawing up reports concerning the state of the Malopolska economy. the Centre cooperates in partnership with the highest regional authori-ties and the most important business organizations in the region, the country and abroad. In the period that the Business in Malopolska Centre has been operating, the region has been ranked 2nd among the Cee regions in respect of the best strategy for attracting fDI (the european Cities & regions of the future 2010/2011 fDi Intelligence/the financial times Group, top 5 eastern regions: fDI Strategy).

Surya Kant President, north america, europe & uK

Tata Consultancy Services

Surya Kant, or “Sury”, as he is popularly known, is the president for the north America, UK and europe operations of tata Consultancy Services. In this capacity, Sury is responsible for overseeing and strengthening customer relationships and revenues across tCS’ largest markets. Sury also plays a key role in growing tCS’ business in new markets and expanding its range of technology and service offerings. Sury has been with tCS for over 30 years and has made significant contributions to the growth of the company and the software industry. through 2006, he served as head of customer delivery in new Delhi, a role in which he managed many of tCS’ key customer relationships and grew the regional delivery center substantially. Prior to this, he served as head of tCS’ operations in Japan and the United Kingdom, respectively. Sury started the com-pany’s operations in tokyo, Japan in 1987, and in the early nineties ran the tCS operations in the UK. Sury has also worked in the areas of project management, software quality assurance and delivery center management. His efforts in these areas significantly contributed to tCS achieving the distinction of being the first organization in the world to be assessed at enterprise CMMi® level 5 and PCMM® level 5, an indication of the best in class. Sury initiated the employee Satisfaction Survey in tCS, a survey that has been very well received and is now recognized as a best practice across the entire tata Group. tCS employees have rewarded the company for its efforts, resulting in tCS being ranked as the Best It employer in India by the Dataquest-IDC survey over the years. Sury is currently a member of a number of bodies connected with various academic institutions. He is also a frequent speaker at industry conferences and academic institutions and is actively involved with various social causes. Sury, who is fluent in several languages, is a member of the Association of Computing Machinery (ACM), USA, and was nominated to the tata Group top Strategic leadership Program in 2004. Sury also sits on the It Services Board of Directors for the techAmerica Association. In 1976, Sury received his Bachelor’s of electrical engineering with a specialization in electronics from the Delhi College of engineering. In 1978, he received his Master’s in electrical engineering with a specialization in Computer technology from the Indian Institute of technology in Delhi, both at the top of his class.



Pete Karolczak Senior Vice President and General Manager, Infrastructure Technology Outsourcing (ITO)

Hewlett-Packard Company

Pete Karolczak is senior vice president and general manager for Infrastructure technology outsourcing (Ito) within HP enterprise Services. In this position, Karolczak has responsibility for the overall Ito business, including business strategy, development and management of a world class portfolio of services and capabilities, and requisite go-to-market strategies. the Ito business includes services spanning enterprise cloud, data center, workplace, network, security, transformation services and enterprise service management.

Previously, Karolczak was vice president of HP’s It Infrastructure and operations where he was responsible for core infrastructure (compute, storage and HP data centers) and end-user services (collaboration, client computing, print, access and mobility) as well as global application, infrastructure and site operations. In this role, he led a dramatic transformation of global infrastructure into a consolidated and highly standard-ized set of next Generation Data Centers.

Karolczak has held a variety of executive positions over his 25-year career at HP. As HP Services Client executive, he was accountable for man-aging the business relationship and delivery commitments across all HP businesses and functions. Immediately following the HP and Compaq merger, Karolczak led the It and Global operations Integration office. He was also vice president and Chief Information officer for HP’s Consumer Business as well as CIo for HP’s Inkjet Imaging Systems.

Karolczak received a bachelor’s degree in mathematics and computer science from Stanford University.

Zack Kass Head of Sales

CrowdFlower

Zack has helped grow Crowdflower from a nine-person startup to a multi-million dollar annual sales organization. rising from the role of as-sistant product manager to his current position as Head of Sales and Customer Satisfaction, he has fostered enduring business relationships with most of Crowdflower’s largest clients, from fortune 100 software companies to universities to blue-chip investment firms. A California native, Zack graduated with an Honors in History from the University of California at Berkeley where he was a decorated member of the men’s volleyball team.

Emmet B. Keeffe III CEO & Co-founder

iRise

In the early 1990’s emmet set two goals - to start a software company that would achieve $1 billion in revenue and to start a formula one team. In the late 1990’s, emmet and Maurice Martin co-founded irise with a vision to transform how business and It stakeholders would communicate about requirements for custom and packaged business software. In 2000, emmet and Maurice invented the market for “Software Visualization” and have built irise into the world’s leading provider of enterprise visualization for business software. over the last 20 years emmet has applied his philosophy of “the network is the business” to become one of the most well-connected Ceos in the software industry. As Ceo & Co-founder of irise, emmet has leveraged his network to close over $60 million in investment funding and drives leadership of sales, marketing and business development at irise. Prior to co-founding irise, he built a top-selling region at netDynamics, a pioneer of the Web application server market that was later acquired by Sun Microsystems. earlier in his sales career, emmet earned over 15 national sales awards, including being named “national top Performer” by netDynamics, Auspex Systems, Diasonics and Minolta. outside of his role at irise, emmet is passionate about his family, automobile racing, travel and entrepreneurship. Since 2005, emmet has delivered motorsports partnerships to irise with trG Mo-torsports in the Grand Am Series, PKV racing in the Champ Car Series, KV racing technology in the Indy Car Series and is currently working on establishing a strategic partnership with a leading formula 1 team. In addition, emmet is a “Strategic Partner” at Just Marketing International (JMI), the world’s premier motorsports sponsorship agency and introduces JMI to potential motorsports sponsors. finally, emmet is a member of the Board of Directors at the World BPo forum which aspires to be the “Davos” of the global sourcing marketplace. emmet earned a B.A. in Political economy of Industrial Societies from the University of California at Berkeley and lives in london, england.



Zia Khan VP, Strategy and Evaluation


Dr. Zia Khan is the Vice President for Strategy and evaluation at the rockefeller foundation. He oversees strategic planning for the foundation and its initiatives. He leads the Search function to surface and explore new areas for future work. He also leads monitoring and evaluation for the foundation to ensure impact from its work. Prior to joining the foundation, Dr. Khan was a management consultant and advised senior leaders on strategy and organizational performance. He is a frequent writer and speaker on strategy, innovation, leadership, and organizational change. Dr. Khan is the co-author of leading outside the lines: How to Mobilize the Informal organization, energize your team, and Get Better results.

Gopal Khanna Senior Fellow

University of Minnesota

Gopal Khanna is Senior fellow at the technological leadership Institute at the University of Minnesota; founder & Ceo of Winsarr, Inc., a Hi-tech start-up venture providing cloud based enterprise tools set to further innovation in business and government; and Chair of the Khanna Group, llC. from 2005 to 2010, Khanna was a member of Governor tim Pawlent’s Cabinet and served as the first CIo for the State of Minnesota. Prior to that, Khanna served in the administration of President George W. Bush from 2002 to 2005, where he held several senior executive positions including CIo and Cfo of the United States Peace Corps and Cfo of the eoP/office of Administration. Prior to his service in government, Khanna held C-Suite and executive positions in the insurance industry and founded and led start-up ventures. Khanna currently serves as a member of the Health Information technology (HIt) Policy & Standards Committees’ enrollment Workgroup, chaired by President obama’s Chief technology officer at the White House, which has been tasked to develop a set of standards to facilitate enrollment in federal and state health and human services programs. An active member of the community-at-large, Khanna currently serves a member of the Chicago Council on Global Affairs task force on building a “Midwest Coalition on Immigration and the region’s future.” He is also the president of tie – Minnesota; member of the nobel Peace Prize forum; and member of the board of trustees of the Hindu Society of Minnesota. Khanna earned his Bachelor of Arts degree in economics, mathematics, and political science from Christ Church College Kanpur, India, and holds an MBA from the University of Maine.

Kartik L. Kilachand CEO & Co-Founder

The World BPO Forum

Kartik l. Kilachand is a proven hands-on executive in building consumer franchises in both developed and developing countries. He is the co-founder of `tasty Bite’, the # 1brand of ready to eat Indian & thai food in the US. Prior to that, Mr. Kilachand headed a joint venture with Pepsi-Cola International to market a range of specialty products in the US by using India as a source point. Having consulted for many MnCs in evolving their entry strategies into India (Westinghouse; Dole food Co. & tropicana are recent clients), he has acquired an array of experi-ence which provides him a unique perspective in conducting business in both markets. Mr. Kilachand has recently exited `tasty Bite’ to embark on his current entrepreneurial venture - developing a global interface platform for enabling vendor/client interface in the BPo domain (www.worldbpoforum.com) .

He has recently initiated a pilot project in rio de Janeiro, Brazil, to provide training to underprivileged youth in the `slums’ to learn english and basic BPo skills so they can be absorbed into the workforce. once this pilot is successful in Brazil, he hopes to implement the same concept in the rural villages in India.

from 1976-1982, before joining the Parle Group, he held several management positions with General electric Co. at its international headquarters in new York City. An engineer by training (I.I.t., Bombay), Mr. Kilachand holds an MS in electrical engineering from Cornell University and an MBA in international finance from U.C. Berkeley.



Harvey Koeppel World BPO/ITO Forum Vice-Chair

executive director, Center for CIO Leadership

Harvey Koeppel is executive Director of the Center for CIo leadership. In this capacity, Harvey sets the Center’s strategy and directs internal and external operations. He also serves as Chairman of the Center’s Advisory Committee. from May 2004 through June 2007, Harvey served as the CIo and SVP of Citigroup’s Global Consumer Group (GCG). In that role, Harvey set the strategic direction for the GCG’s operations and technology and actively supported the development and growth of the operations and technology community across all GCG lines of business globally. Harvey served as the Chairperson of the offshore Program office Steering Committee and provided strategic input to GCG’s offshore and outsourcing practices. He additionally provided executive oversight to the Information Security and Data Protection programs for the Group. Prior to taking on the CIo role, Harvey provided consulting services to Citifinancial, Citibank and other Citi affiliates from 1986 to 2004. He was heavily involved in supporting the planning and integration of many of Citi’s major acquisitions, including travelers Insurance, Associates first Capital, european American Bank and Golden State Bank. Harvey has a distinguished record of It innovation in the financial services industry. He designed the first graphical user interface for the nASDAQ trader workstation. He was the architect and designer of fxnet, a software program that revolutionized the way large financial institutions manage settlement risk within fx portfolios. He was also a primary contributor to the development of the Maestro platform at Citifinancial, the online interface between customers, the sales force and the back office, which fundamentally changed the loan sales and approval process and significantly streamlined branch workflow. Harvey is the named inventor on the Citibank patent of the “recommendation engine”, a software component that advises sales and service staff about products and services to discuss with clients based upon their financial goals and objectives.

Babu Lal Jain Co-Founder, The World BPO Forum

Chairman, WICS

Babu lal Jain has enjoyed an extensive career in international business, consultancy and entrepreneurship. He has run, guided and nurtured world-class businesses. As part of his career as a business consultant, he has conducted risk management seminars for various public sector and private sector banks and officials of the finance Ministry of India. His reputable consultancy services in the fashion, pharmaceutical, gem and jewelry industries have added value to clients in europe, the United Arab emirates and the US. Some of the positions he currently holds in the private sector are:

• President, World BPo forum• Co-Chair, entrepreneurship Committee of the Associated Chamber of Commerce and Industry of India (ASSoCHAM)• Senior Member, Managing Committee, ASSoCHAM• Director, Biomantra• Member of the Advisory Board, Kins Group, new York• Ceo, eaar Consultancy Services

In recognition of his services to business, Mr. Jain has been appointed Senior Advisor to the United nations office for Partnerships (UnoP). He advises the Un on forging key partnerships and alliances with the private sector to promote the United nations’ Millennium Development Goals (MDGs) to which all the member countries are signatories. Mr. Jain is the only Indian Senior Advisor appointed to achieve the MDG goals.

Valentin Makarov Director, Global Platform Services, Deutsche Bank

RUSSOFT Association

Valentin Makarov graduated from leningrad Aircraft Instrumentation Institute (now State University of Space Instruments, St.-Petersburg) and successfully attended Manchester Business School and Diplomatic Academy of russia. Until 2000, he devoted his life and energy to extending economic and cultural ties of St. Petersburg and russia within the country and overseas, while working in the Permanent Delegation of russian federation to UneSCo, executive director of the “Association of free economic zones of St.-Petersburg” and deputy chairman of the Committee of external relations of Administration of St.-Petersburg. In 1999 he was elected the president of the “St Petersburg Consortium “fort ross” It services”, then after amalgamation with the national Software Development Association he became president of the united “rUSSoft Association” in 2004, which became the unique voice of the software development industry in russia. Valentin got significant experience of lobbying interests of the industry in the State, of conducting nation-wide market studies and organizing marketing activities in russia and abroad (russian It-Seasons, road-shows, roSS forum, etc.). He was also representing APKIt (russian It and Computer Association) in WItSA in 2002-2007, 2012.



Bill Mitchell Director, Global Platform Services, Deutsche Bank

Former CIO, Warner Music International

Bill Mitchell is an accomplished I.t. executive with over twenty-five years experience gained in a variety of industries (financial services, media, automotive, engineering, oil & gas) spanning CIo roles, strategic planning, portfolio management, eBusiness and global program manage-ment. Bill is currently Director for Platform Services at Deutsche Bank with responsibility for Global Program Management and specific delivery responsibility for external Cloud solutions for the bank. During his tenure at Deutsche Bank, Bill led his team to Water’s AftA (American financial technology Award) for global deployment in 2009. He has also held positions as CIo for Warner Music International, Director e-Business for General Motors International and CIo for Aker Kvaerner engineering. Bill also served on the Society for Information Management (SIM) new York board for three years, growing their CIo membership to a record 200+ level.

World BPO/ITO Forum Master of Ceremonies

Karen Morris Former Chief Innovation Officer

AIU Holdings

As the former Chief Innovation officer for AIU Holdings, Karen Morris specialized in innovation strategy and execution in order to identify new growth platforms with special emphasis on speed to market, disruptive innovation and embedding innovation as a broad organizational capability. Karen is deeply involved in analyzing and interpreting the implications of globalization for 21st Century leaders, in particular, the ever-flattening and hyper-connected nature of global economies, the globalization of human capital, and ethics and sustainability across international value-chains. In her private capacity, Karen is writing a book on the challenges legacy organizational and management models face in adapting to the challenges of exponential change. An english barrister, Karen began her legal career with the international law firm, Morgan lewis & Bockius. She then became General Counsel for a leading global fMCG company, Scott Paper Company which later merged with Kimberly Clark.

Karen is a member-elect of the International Association of Defense Counsel and of the european Corporate Governance Institute. She is a nominated Guardian leader of the diversity-focused leadership network, the Global Athenaeum and of the executive women’s network Guru nation. She serves on the Advisory Board of the Howe School of Business at the Stevens Institute of technology and teaches Strategic Innova-tion at the Graduate School of Business Administration at fordham University. Karen is co-founder and director of the Global Sourcing Council, a not-for-profit committed to economic, social and sustainable best practice in global sourcing. She also serves on the advisory boards of several for-profit organizations focusing on sustainable yet scalable new technologies and services. Karen is among the roster of innovation leaders of the Ilo Institute (the Institute for Innovation in large organizations) and she holds graduate and post-graduate qualifications in english, french and law obtained in Scotland (the University of edinburgh); in england, (the City University, london; the University of london QMW and the Inns of Court School of law); in france (the University of lyons II) , and as visiting scholar in the United States (the University of Pennsylvania). She is a frequent speaker on innovation, sustainability, ethics and leadership.

Jim Noble World BPO/ITO Forum Chair SVP, Talisman Energy Former VP, strategy & Operational excellence, BP

Former President, SIM

Jim noble heads the global It function for talisman energy, a major international oil & gas company. Previously, Jim was responsible for It Strategy & Process re-engineering for BP’s global It organization. Prior to that he was responsible for the strategy and transformation of global technology & operations for Merrill lynch. Previously, Jim was CIo of the fortune 15 company, Altria Group Inc. and also President of their shared services organization. earlier in his career, Jim had been SVP and CIo at Aol time Warner; Chief technology Strategy officer at General Motors Corp.; CIo of General Motors International; and leader of the worldwide It consulting practice at Cap Gemini. Jim is past President of the Society for Information Management. In 2007, Jim was voted as #7 in the annual table of the most influential It executives in the USA.



Marcin Nowak Delivery Centre Director, IOS Capgemini Polska

Katowice, Poland

Mr. nowak joined Capgemini in July 2007 and is responsible for daily operations in eastern europe for User Services Delivery Centers as Delivery Centre Director. His journey with Capgemini started as, ad interim, Schneider Service Desk operations Manager and then was promoted to Se-nior operations Manager position responsible for all clients’ “Service Desks” located in Katowice office. Currently, his role in Capgemini involves supporting directly Polish and romanian Delivery and operations Managers, Delivery Centre Managers and indirectly all operations Managers who are leading over 1200 ‘Service Desk’ employees working for our Customers. In addition, as an enabler for future changes, Mr. nowak is leading couple financial and transformational project. Previously, he worked for Medical Diagnostics Company – Siemens (former Dade Behring / Hoechst AG) for over 14 years and operated over a number of senior management roles in the company, most latterly as Customer Care Director/Board Member/ managing technical and application support teams, It services, whole logistics processes and quality department. He graduated as MSc on well known AGH technical University in Krakow and received an MBA on Capital Business University in Warsaw.

Raj Patil Business Head

aspark inc.

With over 20 years of experience in the Information technology Solutions and outsourcing space, raj has successfully built and led global organizations. He brings a unique mix of entrepreneurship and managing large scale growth companies. Prior to joining aSpark, he spent over seven years with MphasiS, an HP company, playing several key roles in its growth to over a billion dollars in revenues. He was the President of Americas and the BPo division with over 17,000 employees and prior to that led global sales as the Chief Sales officer. His experience includes, successfully co-founding two technology companies, one in the US, Health+Cast and the other, as the founding Ceo of Max Ateev, a technol-ogy subsidiary for Max India. raj received his BS in Computer Science from Mysore University, India, MS in Computer Science from Villanova University, Pennsylvania, and an MBA from the University of Chicago.

Len Peters Associate Vice President & University CIO

Yale University

Prior to taking this role, len served as Associate Dean and CIo at Columbia Business School in new York City. Peters earned his MS in technology management from Columbia, where he wrote his thesis in cloud computing, and completed the Senior executive Program at Columbia Business School. He has also held It leadership positions in companies including Merril lynch, General electric, Berkshire Hathaway and Cendant.

Sasi Pillay Chief Technology Office, nasa

Former, CIO, nasa Glenn Research Center

Dr. Sasi Pillay serves as the Chief technology officer for Information technology (It) at national Aeronautical and Space Administration (nASA). In this capacity, he oversees how promising technologies are developed, evaluated and integrated into mainstream It services at the Agency. He also has the responsibility for managing enterprise Architecture, open Government activities and the dissemination of Scientific and techni-cal Information for the Agency. Prior to this assignment, he had served as the CIo of the nASA Glenn research Center for 14 years. Under his leadership, nASA Glenn served as the lead for nASA for the development of Agency-wide standards and architecture for end user devices and systems with a focus on security, interoperability, and collaboration. He was also responsible for nASA Glenn saving nearly $80 million in the last decade through standardization, consolidation and outsourcing of end user devices and services while improving customer satisfaction and other service metrics. Dr. Pillay is the recipient of nASA’s exceptional Service Medal and the outstanding leadership Medal. He is also the recipient of the Presidential rank Award recognizing him as a Meritorious executive in the U.S. federal government. Dr. Pillay was recognized as the CIo of the Year by the northeast ohio Software Association in 2008. Dr. Pillay received his B.S. in Mechanical engineering from Pennsylvania State University, M.S. and Ph.D. degrees in Computer engineering from Case Western reserve University. He also has a Master’s degree in Management of technology from the Sloan School of Management at the Massachusetts Institute of technology.



Ben Pring AVP, Center for the Future of Work


Ben Pring co-leads Cognizant’s future of Work Center and came to Cognizant in September 2011 after spending the previous 15 years with Gart-ner as a senior industry analyst researching and advising on areas such as Cloud Computing and Global Sourcing. Prior to Gartner Ben worked for a number of consulting companies including Coopers and lybrand.

At Gartner Ben was one the of the lead analysts on all things “Cloud”; he wrote the industry’s first research notes on Cloud Computing (in 1997!), on Salesforce.com (in 2001) and became well known in the It industry for providing predictions of the nature and velocity of the change that would impact everyone as the paradigm shifted again and Cloud Computing become the foundation for the next wave of competition in global It. Ben was also heavily involved in tracking and analyzing the emergence of It talent from outside western markets and the impact that globaliza-tion would have on business and It strategies for organizations of all types.

Ben’s expertise in helping clients see around corners, think the unthinkable and calculate the compound annual growth rate of unintended consequences has brought him to Cognizant where his charter is to research and analyze how clients can leverage the incredibly powerful new opportunities that are being created as new technologies make computing power more pervasive, more affordable and more important than ever before. now based near Boston, MA, Ben graduated with a degree in Philosophy from Manchester University in the UK where he grew up.

Marcin Przyłebski Head of Investor Relations department

The City of Poznan, Poland

Marcin Pryzlebski was a student of Graduate German Studies at the University Adam. In 1999-2000 he studied political science and journalism at the freie Universität in Berlin. In 2010, he completed postgraduate studies “Strategy and Business Planning” at the University of economics in Poznan. the office of the City of Poznan has been working since 2007, first as a pilot investment. In April 2010 Mr. Pryzlebski was deputy direc-tor of the office, and since May 2011, he serves as director of the office. Mr. Pryzlebski is responsible for cooperation with Polish and foreign partners in launching investment projects and the implementation of a coherent approach to promoting investment opportunities.

Guy Pujol sVP, Chief architect & Chief development Officer for Retail Financial services

JP Morgan Chase

Guy joined JPMorgan in July of 2010 and is currently the Cto for Application Development Shared Services and Chief Architect for Corporate technology. Guy is responsible for guiding the standards and designs for systems covering finance, Human resources, Information & risk Management, legal & Compliance, real estate & General Services and Security Investigations. these platforms operate globally in 35 cities and 9 countries. Prior to joining JPMorgan, Guy was a Managing Director and Cto for Architecture of Global Wealth Management for Merrill lynch where he led the development and deployment of the Wealth Management technology Platform, and led Client Data Management, Data Warehousing efforts as well. Guy holds a patent for a Integration framework using SoA and received the Microsoft Innovation award in 2007 for the Data Services framework.

Soumitra Rathod VP, Worldwide IT Sourcing

The McGraw Hill Companies, Inc.

Soumitra rathod leads the It outsourcing initiative of the McGraw-Hill Companies, by defining a structured strategy for the organization, in a multi-sourced It environment. Since 2004 Soumitra has helped the corporation in evaluating and determining the most cost-effective and ef-ficient means of sourcing, acquiring and delivering It services. Prior to joining the McGraw-Hill Companies, he worked with tier 1 and mid-tier It organizations providing products and services using global delivery models. Soumitra has been in the It industry for 20 years, and holds an undergraduate degree in accounting, and an MBA, both from the University of Bombay.



Toby Redshaw CEO, Kevington Advisors; Chairman of the Board, Cancer Schmancer;

Former CIO, american express & aviva

toby is a leading authority on how to leverage modern It for competitive advantage and how to take It organizations to the next level. He offers advisory services for technology intensive businesses ranging from start-ups to multinational corporations. He has thirty years of experience leading technology efforts in change intensive environments from both the business and CIo perspectives at firms like fedex, Motorola, Ameri-can express and Aviva as well as with several start-ups which enables him to be prescriptive, direct, and to partner for near term and long term results.

As CIo for both American express in new York and Aviva in london, and in senior It leadership roles at Motorola and fedex, toby led It teams of 10,000+ people and drove multi-billion dollar budgets delivering technology vision, strategy, roadmaps and execution, yielding significant improvements in output, quality, business impact, customer satisfaction and innovation. He has deep leadership experience across It, including Cloud, Social, Mobile, SoA/web services, intelligent architecture, big data and business process management. toby’s expertise in effective high-tech change management and driving an eco-system of innovation is recognized in the tech world. He was recognized as one of InfoWorld’s 25 most influential Cto’s and InformationWeek’s Global CIo 50.

toby currently serves as Chairman of the Board of Cancer Schmancer, an innovative charity focused on prevention and education. He has served on several boards, both private and public and was also executive Chairman of a technology start-up while at Motorola. toby is the Chairman emeritus of the Kellogg Innovation network and was also the Chairman of the rosettanet Council in telecomm. toby was born and raised in Mexico City and now resides in new Jersey with his wife and daughter.

Robert Reich Professor of Public Policy, University of California at Berkeley;

former secretary of Labor under William J. Clinton

robert B. reich is one of the world’s leading thinkers about work and the economy. now Professor of Public Policy at the University of California at Berkeley, he has served under three national administrations, most recently as Secretary of labor under Bill Clinton. He also served on Presi-dent Barack obama’s economic transition board. In 2008, tIMe magazine named him one of the ten most successful cabinet secretaries of the past century.

reich is the author of 14 books including the Work of nations, which has been translated into 22 languages, and the best-sellers locked in the Cabinet and the future of Success, which in 2002 was ranked by BusinessWeek magazine as the #2 best-selling business book. His book,

Supercapitalism, published in 2007, warned of the perils of an under-regulated and over-leveraged financial system. In his latest book, After-shock: the next economy and America’s future, a new York times best-seller, reich looks at where the economy is heading after the Great re-cession and what to expect over the next decade. He has written more than 200 articles on the global economy, the changing nature of work and the centrality of human capital. reich writes a weekly, nationally syndicated column for tribune Media Services that focuses on the economy-the column appears in papers from the San francisco Chronicle to the Kansas City Star. He is a consultant to many governments and corporations.

reich’s commentaries are heard weekly on public radio by nearly five million people and his columns appear frequently in the los Angeles times, the new York times, the Wall Street Journal and other major national newspapers. He appears several times a week on CnBC.

In late 2003, reich was awarded the prestigious Vaclev Havel prize, in Prague, for his original contributions to economic thinking. In 2004, he was named one of America’s three most influential opinion leaders on business and the economy, based on a study by Accenture. In 2008, the Wall Street Journal named him one of the nation’s top ten thought leaders.

He is also, we should add, an accomplished playwright. In summer of 2005, his new play, Public exposure, broke box office records at its world premiere on Cape Cod.



Atefeh Riazi General Manager

new york City Housing authority

Atefeh (Atti) riazi was named Acting General Manager for the new York City Housing Authority (nYCHA) by Chairman John B. rhea on August 4, 2011. In this capacity, Ms. riazi is responsible for overseeing the Housing Authority’s day to day operations, which includes the management of over 178,000 public housing apartments in 334 developments throughout the City of new York. She will also be in charge of the administra-tion of the largest Section 8/leased Housing program in the country. As Acting General Manager, Ms. riazi also manages nYCHA’s network of over 400 community facilities and a host of community, educational, recreational, and employment initiatives. In addition, Ms. riazi leads a staff of over 11,000 nYCHA employees and manage an annual budget in excess of more than $3 billion dollars in federal, state and local assistance, all while continuing to steer the Information technology Department at nYCHA—a job she has held for over a year. As the Chief Information officer for the Housing Authority, Ms. riazi is responsible for all aspects of technology with the mission to deploy technologies to help improve customer service, enhance operations and bring about business transformation through the use of information, innovation and automation. She is also focused on deploying smart building initiatives to improve facilities operations while focusing on deploying broadband services to reduce the digital divide among nYCHA’s residents. As a senior It executive with a degree in engineering, Ms. riazi has served in both the public and the private sector as a CIo managing large scale technology projects and initiatives. throughout her career, she has had an impressive record of innovation and successful large-scale deployments allowing for productivity gains and competitive advantage. In addition, as a philanthropist, Ms. riazi is the executive Director of CIos Without Borders, a global not-forprofit organization focused on using technology and innovation for the good of humanity. Ms. riazi holds an electrical engineering degree from Stony Brook University.

Paul Roehrig, PhD aVP, Corporate strategy


Based in Washington, DC, Paul is Cognizant’s AVP of Strategy for next-generation business solutions. He is responsible for developing direction, service offerings, go-to-market programs, alliances, and business development for key strategic accounts.

Paul is an acclaimed industry thought leader, analyst, and practitioner in business technology services globally. In addition to authoring dozens of articles on sourcing topics, he has advised on and participated in transactions worth billions in total contract value. Paul is also a frequent presenter at industry events, and he’s regularly quoted in mainstream and industry publications such as Business Week, the economic times (India), CIo Strategy Center, Global Services, Computerworld, and many others.

Prior to joining Cognizant, Paul was a principal analyst at forrester research where he conducted research and advised senior It leadership from fortune 500 firms and government agencies on a broad range of outsourcing topics including sourcing strategy, trends, and best practices. In 2008 Paul was named one of the top services analysts globally by the Institute of Industry Analyst relations.

Paul also held key positions in planning, negotiation, and successful global program implementation for customers from a variety of industries, including financial services, technology, federal government, and telecommunications for Hewlett-Packard and Compaq Computer Corporation. He has robust experience leading enterprise improvement programs including organizational development, process engineering, communica-tions, and instructional development. He holds an undergraduate degree in journalism from the University of florida and graduate degrees from Syracuse University. His doctoral research was on decision-making related to quality improvement in organizations.



Pumela Salela Independent Consultant

Former Consultant, BPO and ICT Enabled Services, World Bank

Pumela Salela is an Independent Consultant providing strategic advisory and programme facilitation in: BPo and o, ICt enabled Services, trade in Services, Policy Making, Investment Promotion, Strategy Development, Marketing and Media. Prior to her role, she was a BPo/IteS Consul-tant for the World Bank, based at the organisations United States headquarters in Washington D.C., and a Director: BPo and o (Business Process outsourcing and offshoring) and Information Communications technology (ICt) enabled Services at the Department of trade and Industry (the dti), Industrial Development Division, South Africa, where she was responsible for drafting strategies and policies to create an enabling environ-ment for the BPo and ICt sectors in South Africa. Before that Pumela, held the position of Deputy Director for Investment Promotion at trade and Investment South Africa (tISA - within the dti), where she was responsible for attracting and negotiating with potential foreign investors to set up BPo operations in South Africa. Prior joining the dti Pumela worked for a number of years in various marketing roles in fMCG multination-als and media organisations in South Africa and the United Kingdom. Salela is a Board member of the Global Sourcing Council, an Ambassador for Sustainable and Socially responsible outsourcing in Africa, and sits on the executive Committee of the tri-Sister City Alliance (triSCA), the first Sister City Alliance between BrICS cities in order to create jobs for knowledge workers. Pumela manages her own blogsite http://sourcin-gafrica.blogspot.com. Salela studied to complete her MBA with distinction (cum laude) in england through a nelson Mandela Scholarship, has completed a course in telecommunications Policy regulation and Management (tPrM) at Wits Graduate School of Public and Development Management (P and DM) and has been trained by various agencies in the area of Services Sector Development.

Julia Santos Head of Global Business Optimization

Johnson & Johnson

Head of Global Business optimization for the Johnson & Johnson Group of Consumer Companies, with projects reaching north America, europe, latin America, Asia, Africa and Middle east. Julia is a Certified outsourcing Professional (CoP) with 20+ years of global delivery experience in outsourcing, business development, negotiation, relationship management, sourcing strategy development, financial analysis and report-ing, project management, and lean thinking/Process excellence methodologies. Julia is a strategic, versatile Industry leader in the Global outsourcing arena. She is executive Board Member of several outsourcing Industry Associations, has received several prestigious awards on outsourcing/Globalization, is a speaker at many globalization forums and outsourcing events, and has written several articles in Industry maga-zines on Global outsourcing. (Julia has received the honor of being among the Powerhouse 25 from Globalization today, has been awarded the International outsourcing Professional of the Year 2010, and is currently on the Board of the International Association of outsourcing Profession-als, Board Member of the nearshore executive Alliance, Board Member of the latin America Strategic Board, World BPo / Ito forum Advisory Board, Chair of the Global Human Capital Chapter, Chair of the Global life Sciences Chapter, and Co-Chair of the outsourcing & Procurement Committee.) Additionally, Julia is an advisor to Governments on the Global outsourcing Industry to include foreign Direct Investment (fDI), In-novation, and r&D Attraction where she has helped shape country policies.

Thomas Simmons Global CTO

Deloitte Touche Tomatsu

tom Simmons has served as Global Chief technology officer for Deloitte. In this capacity he has been responsible for developing the firm’s global technology infrastructure, including the firm’s Global Hosting Centers, and working with the independent member firms to develop and implement information technology strategies and services that contribute to profitable business growth and ensure interoperability. tom joined Deloitte in 2003 from HP where he directed the integration of the HP and Compaq It outsourcing businesses, and established this $1.6B unit as the growth engine for HP Services. Prior to the HP-Compaq merger, tom led Compaq’s Managed Services business, with 5000 employees providing multi-vendor technology and enterprise applications services to over 400 global customers. tom joined Compaq after its acquisition of Digital equipment Corporation, where he served as VP of Advanced Information technology and Computing Services. In this capacity he drove the development of high-performance It services resulting in improved customer satisfaction and operating cost leadership. Previously, tom was CIo of tenneco Automotive. As the CIo of this $3B global division, he established the It strategy; led the development of common It systems and processes worldwide; and directed a global SAP implementation. earlier in his career, he held several other senior management positions at tenneco, Inc. and at its Case Corporation division. Prior to that, he held It management positions with M.W. Kellogg (now Kellogg Brown and root), a global petrochemical engineering and construction concern. tom holds a B.S. in Computer Science from texas A&M University and an M.S. in telecommunications from Southern Methodist University.



Joe Simon CTO

Condé nast

Joe Simon is Chief technology officer at Condé nast and oversees all digital and technology operations. In this position, he leads the company’s innovation efforts, including the development of next generation digital products and services. Prior to joining Condé nast in September 2010, Mr. Simon was Chief technology officer for Viacom, the global entertainment content company, where he directed all worldwide technology and operations for MtV networks, Bet networks, and Paramount Pictures. Mr. Simon’s responsibilities at Viacom included the management of information technology systems for 58 networks in the US and 106 networks internationally, internet and mobile application development for 418 websites, and oversight of new technology to build digital businesses, innovate new functionality, and create production, content manage-ment, and retail distribution systems. Prior to the separation of Viacom and CBS, Mr. Simon was also responsible for worldwide technology for the CBS network, CBS and Paramount television stations, Infinity radio, Simon and Schuster and Viacom outdoor. Prior to joining Viacom in 1998 as Senior Vice President for Information technology operations, he spent nine years as a principal at Booz Allen Hamilton focused on the media sector. Mr. Simon has also worked at reader’s Digest, and for various business conglomerates in India, where he received a Masters of Business Administration. Condé nast, a division of Advance Publications, operates in 25 countries. In the United States, Condé nast publishes 18 consumer magazines, two trade publications and 27 websites that garner international acclaim and unparalleled consumer engagement.

Mateusz Skowronski Manager, Strategic Investors Assistance Center

Katowice City Hall, Poland

Mateusz Skowronski is the Manager of Strategic Investors Assistance Center in Katowice City Hall responsible for attracting investors to Katowice. Katowice is the capital of the Silesian Voivodeship - a region in the south of Poland with 4.6 million inhabitants. As the Mayor’s Pleni-potentiary for strategic investors, he reports directly to the Mayor of City Katowice. education: Warsaw School of economics, Master, finance and Banking, International relations..

Attila Suhajda President

Hungarian Services and Outsourcing Association

Attila Suhajda completed his studies at the faculty of economic Manager at the Manager training Institute of the Budapest University of eco-nomics. He has worked in the Ministry of Culture and education as an It advisor of the cultural field. He was also involved in developing the Hungarian It Strategy Plan. He was a consultant at Deloitte & touche, then project manager at IBM Hungary; where he headed the e-business division. As of 2002, he serves as Deputy Under-secretary of the Ministry of Informatics and Communications responsible for Information Society Development Programs. He was awarded with neumann prize, the highest Government recognition in the field of Informatics and telecommu-nications. Since 2003 he was nominated as Ministerial Commissioner. In this position, he established the Hungarian technology Center in the USA and was its Managing Director until 2004. In 2004, he returned to IBM and was appointed to Governmental Programs executive. In 2005, he established the Hungarian Services and outsourcing Association (HoA) and was elected to president of HoA twice. He is a Curator of the foundation of Services Sciences Center of excellence.

David Tapper Vice President, Outsourcing and Offshore Services Market Research

IDC

David tapper serves as Program Vice President for IDC’s outsourcing Services research team. Mr. tapper manages a group of analysts dedicated to developing research for It outsourcing, business process outsourcing (BPo), and global sourcing, also referred to as offshore. Areas of cover-age within the It sector include large-scale IS outsourcing, network and desktop outsourcing (nDoS), and application outsourcing and hosting. Areas of coverage within BPo include CrM/customer care, finance and accounting (f&A), and procurement. Additionally, the team covers the markets for r&D/Product engineering Services, business analytics, social media and mobility services. Mr. tapper also provides strategic thought leadership on the transformation of the services industry to newer models of delivery including cloud services. Prior to joining IDC, Mr. tapper served as a Product Manager and Database Manager at Yankee Publishing, Inc. Mr. tapper earned a Master of Business Administration from northeastern University and a Bachelor of Arts from University of rochester.



Philip Taylor Professor of Work and employment Relations

Strathclyde Business School

Philip is Professor of Work and employment relations at Strathclyde Business School in the University of Strathclyde and Associate Dean International. He has researched call/contact centres for almost two decades, publishing articles in leading academic journals and in a series of groundbreaking reports. Since 2002 he has investigated the offshoring of business services to India, becoming an internationally respected thought leader on the subject of global service delivery in business services. He has disseminated research findings and given keynote presenta-tions to many organisations including the national Association of Software and Service Companies (nASSCoM), the Customer Contact Asso-ciation, the european Parliament, the eU Commission, the UK Parliament, the Scottish Parliament. national outsourcing Association, european outsourcing Association Union network International, Unite the Union, Communication Workers Union. He has provided key intelligence for multiple stakeholders. He is currently co-editor of the academic journal, new technology, Work and employment.

Ed Toben Former Global CIO

Colgate-Palmolive Company

Mr. toben has extensive global experience managing information technology and finance functions gained at the Colgate-Palmolive Company over his twenty-year tenure with the organization. He most recently served as Senior Vice President of Global Information technology and Business Services until his retirement in 2009. In this role, he was accountable for all information technology and business services across the enterprise, with shared services locations in Warsaw, Dublin, nY/nJ, Kuala lumpur and Mumbai. earlier, he served as Colgate-Palmolive Company’s Global Chief Information officer. In this position, Mr. toben led the global implementation of SAP’s application portfolio across 107 countries. Mr. toben’s initial role at the Company was Vice President for Information technology in the Colgate US subsidiary. In 2003, he was elected a Corporate officer and a member of the Corporate executive Committee. Prior to joining Colgate in 1990, Mr. toben was President of Americas Systems Inc., an information technology consulting company operating primarily in europe. He previously held various financial and information technology positions for Sealand Corporation, a global transportation company. Mr. toben has served on the Board of Directors of transora Corporation and on the Board of Governors of GS1 Uniform Code Council. He also was a member of IBM’s Board of Advisors until his retirement. Mr. toben received an undergraduate business degree from Villanova University and an MBA from fordham University. He currently serves on the Board of Advisors for the business schools at both Villanova and fordham.

Beppe Urso executive Vice President , Global director Client Compensation & strategic sourcing


Beppe joined leo Burnett Worldwide in May 2010 as executive Vice President, Global Director Client Compensation and Strategic Sourcing to es-tablish a Global Procurement function and a Client Compensation team that supports the agency’s multinational account teams, who are also the agency’s largest clients. Beppe will implement the Demand Management Model to contribute to the achievement of agency’s long-term goals. During his 20+-year career, both on client and on supplier sides, he has learned that a trusted relationship is one of the most important assets to businesses today. He always focuses on quality, long-term collaboration and sustainable efficiency. Prior to joining leo Burnett, Beppe worked at Philip Morris International as the Director of operations Center Procurement, which was a new function created under his leadership. He also served as the Global Account Director for Atos origin – an international business consulting company – where Philip Morris International was his main client. Additional previous roles that shaped Beppe’s career include, serving as the Business Development and Sales & Marketing Director at Primeur and spending 10 years at IBM, leading Information technology Multinational Company. Beppe was born in Italy, but resides in Swit-zerland. running marathons, cooking and reading are a few of his passions coupled with travelling where leo Burnett’s business needs take him.



Bobby Varanasi OM Exco & Head, Marketing & Branding, Outsourcing Malaysia

Chairman/CEO, Matryzel Consulting, Inc.

ramaprasad “Bobby” Varanasi is the Chairman & Ceo of Matryzel Consulting Inc, a strategy consulting, sourcing advisory and management firm headquartered in new York. He brings with him over 15 years of experience in consulting and management across It, Business Process services and building offshore operations. He served in various positions within Strategy Consulting, Country Market Development, Program & risk Management, Service Delivery and Customer relationship Management. He advises federal governments across four continents on ICt sector development with particular emphasis on policy development, industry-government partnerships aimed at creating GDP growth and enabling positive economic impacts. Bobby also advises fortune 500 customer organizations on Strategic Planning, Mergers & Acquisitions, JVs, Private Capital Investment evaluations, Process reengineering, Pricing Strategies, Sourcing relationships, Business & financial Modeling et al, con-tributing immensely to global sourcing for clients. His international experience across various markets – europe, USA, Middle east, Caribbean, latin America, Africa and Asia Pacific – has enabled him develop expertise in services globalization. Having managed full life-cycle consulting and global sourcing programs for multinational clients involving large teams, his experience richly contributes to development and management of global sourcing relationships.

Andrew Wasser Associate Dean, School of Information Systems & Management Carnegie Mellon University

H. John Heinz III College

Andrew Wasser is the Associate Dean of the School of Information Systems & Management at Carnegie Mellon University. He is responsible for three of the highest ranked graduate programs in applied business/information technology in the nation and is executive Director of Carnegie Mellon’s CIo Institute. Andrew teaches Global It Sourcing and It Architecture on campus, at the CIo Institute, and to students in Australia and latin America. His career has centered on applying business technology in large financial service environments. Before entering academia, Andy served as the Director of Mellon financial Corporation’s Project office, where he and his team achieved CMM level 3 certification for over 1,000 software professionals. At Mellon, Andy established an enterprise-wide offshore It outsourcing program, successfully implementing standard practices for workload selection, vendor management, compliance, and reporting. from 1995-2000, he served as the CIo of the Dreyfus Corpo-ration, leading more than 200 technologists at one of the nation’s leading mutual fund and retirement services companies. He has a degree in economics from the University of Chicago and an MS degree in Industrial Administration from Carnegie Mellon University.

Josh Wexler Senior Solutions Consultant

iRise

Josh Wexler is a Senior Solutions Consultant for the Strategic Industries group at irise. Based in new York, Josh’s role within the pre-sales organization is to help enable and support adoption and facilitate innovation workshops for enterprise clients. Josh received his B.A in Psychol-ogy from Dartmouth College and was a consultant for Deloitte until 2009. After Deloitte, Josh founded two companies. the occom Group, a consulting firm that specialized in collaboration and Connectable, a tech start-up. He also co-founded the group InnovatenYC to evangelize the visualization process.



Peter Whatnell CIO, Sunoco

Former President, SIM International

Peter Whatnell was recruited by Sunoco in 2001, to develop and implement the company’s It renewal strategy. Prior to that he spent 17 years with texaco including Head of It europe in london, moving to the USA in 1995, where he served in several Corporate Director positions in the Information technology department and as the It member on texaco’s global technology policy and strategy team, finishing his service as General Manager It in the shared services company for texaco, Shell and Saudi refining Inc. Peter is Past-President Society for Information Management International, and a board member with nPower Philadelphia, the opera Company of Philadelphia and the Academy of Vocal Arts. Sunoco is located primarily in the east Coast and Midwest regions of the United States. the company sells transportation fuels through more than 4,900 branded retail locations in 23 states. APlus the retail network in the northeast is principally supplied by Sunoco-owned refineries with a combined crude oil processing capacity of 505,000 barrels per day. Sunoco is also the General Partner and has a 31-percent interest in Sunoco logistics Partners, l.P., a publicly traded master limited partnership which owns and operates 7,600 miles of refined product and crude oil pipelines and approximately 40 active product terminals. through SunCoke energy, Sunoco makes high-quality metallurgical-grade coke for major steel manufacturers. the company’s facilities in the U.S. have the capacity to manufacture approximately 3.67 million tons of metallurgi-cal coke annually. Sunoco also is the operator of, and has an equity interest in, a 1.7 million tons-per-year coke-making facility in Vitória, Brazil..

Lisa Wright Vice President, Global Sourcing and Governance Global Business & Technology Solutions

Prudential

lisa Wright is Vice President of Global Sourcing and Governance for Prudential. In that role she is responsible for Prudential’s enterprise Ven-dor Governance office leading sourcing initiatives focused on enterprise strategy, governance and program management. In addition, she is responsible for Prudential’s Global Sourcing office driving a center-led strategy for Ito, BPo and KPo. lisa joined Prudential in 2000 to establish its offshore captive and was responsible for its growth to 850 resources providing Ito, BPo, Call Center, engineering and f&A services. As a result of her work with the captive combined with over 20 years experience working with fortune 500 companies driving strategic initiatives and technology , she saw an opportunity for Prudential to manage its service providers and captive from a more strategic/portfolio perspective to drive enhanced value. lisa is currently rolling out an enterprise governance model focused on vendor performance, risk management and value creation leveraging a suite of tools to streamline processes and enhanced reporting. Prior to Prudential, lisa was an entrepreneur launching a technology and management consulting firm growing to more than 100 employees supporting fortune 500 companies. She started her career with Procter and Gamble.

Angela Yochem CTO

AstraZeneca, Inc.

Angela Yochem is the Chief technology officer at AstraZeneca, working with innovative partners to accelerate business advantage, make a meaningful difference to patient health, and bring value to society.Angela built a track record of driving transformation, profitability and agility in complex environments in senior roles at Dell, Bank of America, Suntrust, UPS, and IBM. Prior to her executive leadership roles, Angela spe-cialized in design and delivery of large-scale distributed systems and solutions to complex integration and convergence challenges. Angela is a published author with Prentice-Hall and Addison-Wesley, a US Patent holder, and is a frequent speaker on technology, diversity and leadership at executive forums and events in the United States and abroad.



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CrowdFlower: Who we are and what we offer.

Crowdflower makes it possible for any company to conveniently hire a large workforce to complete data heavy projects by offering online labor-on-demand. Crowdflower leads the way in enterprise crowdsourcing. our platform offers quality-ensured results on a small, medium or massive scale. We have a set of propriety tools for designing, optimizing and running a broad range of large-scale data projects that might normally be outsourced or managed by a large internal team.

We are experts at microtasking, a form of crowdsourcing that distills massive data information that requires human attention (such as business listing verification, product categorization or sentiment analysis) into tangible and actionable tasks for processing. this processing is done by the world’s largest, distributed labor pool – the crowd.

Who uses CrowdFlower?

enterprises use Crowdflower’s convenient microtasking solutions to acquire, create, categorize, verify, and augment large-scale business projects, products and other user-generated data required to locate, better understand and transform their customers.

our microtasking solutions have a proven track record of delivering significant improvements in speed and accuracy over BPo services and internal resources.

MollieAllick•CrowdFlower•2111MissionStreet#302•SanFrancisco,CA94110USA TEL+1415-658-9556•[email protected]•www.crowdflower.com

Datamatics is a global Information technology (It), Business Process outsourcing (BPo) and Knowledge Process outsourcing (KPo) organization focused on delivering smart, next-generation business solutions that help enterprises across the world overcome their business challenges. our solutions are platform based, incorporating smart technology and global delivery, to deliver consis-tent cost saving to customer.

Datamatics’ next-generation solutions and the services span:• A cross section of industries including Banking & finance, Insurance, Publishing, Manufactur-

ing, research and retail. • Varied business processes that transcend finance & Accounts, enterprise Document Man-

agement, Portal Management, Publishing Solutions, Application Development, Support & testing, Data warehousing & Analytics, engineering & embedded solutions, Billing solutions, enterprise Content solutions.

Datamatics has a geographically diverse portfolio of fortune 500 client’s with a footprint across four continents- Americas, Asia, Australia and europe.for more information please log on to our website: www.datamatics.com

Mr.PunitJain•DatamaticsTEL+91(22)61025263•Fax:+91(22)28343669•[email protected]•www.datamatics.com

irise is the world’s leading provider of enterprise visualization solutions for business applications.Visualizations are exact replicas of business applications that are quickly assembled inhours by non-technical business analysts. Hundreds of companies have found that visualizationaccelerates delivery by 50%, eliminates 30% of project cost and ensures the success ofglobal sourcing initiatives.

PaulSwiencicki•iRise•2321RosecransAvenueSuite4200,ElSegundo,CA90245,USATEL:+800556-0399•[email protected]•www.irise.com


LUNCH SPONSORS Collabera is an end-to-end information technology services and solutions provider working with leading Global 2000 corporations from the financial Services, Communications, Media, Manufactur-ing, retail, energy and Utilities domains. Collabera delivers highly responsive and innovative solu-tions that help clients align their It strategy with business goals to address the most important It needs through a combination of It solutions, proprietary methodologies, assets based services and a Collaborative engagement Model. Collabera employs over 6500 professionals across more than 20 offices and 3 world-class delivery centers in the US, europe and India. Collabera delivers a full portfolio of services that include It Consulting, Application Services, erP Solutions, Independent testing, Infrastructure Management, Business Intelligence & Data Warehousing solutions.

AshwinRao•Collabera•[email protected]•www.collabera.com

xchanging is a business process and technology service provider and integrator specializing in fi-nancial Services, Insurance Services, technology and Procurement, with pervasive processing skills and capabilities applicable to other vertical industry and market sectors.

What we are: xchanging provides business processing, technology and procurement services inter-nationally for customers across multiple industries.

What we do: xchanging brings innovation, thought leadership and passion to its customers’ busi-nesses so as to enhance performance and value. our values are embedded into everything we do.

What we want to be: xchanging wants to be regarded as the best provider in its chosen markets by delivering services that are recognized for outstanding quality, reliability and innovation.

UrvashiJamwalRaina•Xchangingplc•34LeadenhallStreet,London,UKEC3A1AXTEL+91(0)1244339333•[email protected]•www.xchanging.com

SAPPHIRE SPONSORS – COUNTRy PAVILIONS:

Brazil

Because Brazil is technologically sophisticated, geographically close and culturally aware, it’s one of today’s global crown jewels. Brazil is today in the global scheme an essential sourcing destination. Because of its’ highly favorable score on a comprehensive set of indicators, including time zone, geo-graphical and cultural proximity, language and technical skills, labor costs and political, economic and social risks, Brazil stands out as one of the “best decisions” for organizations that not only seek competitive pricing, but also control, quality and timely delivery, and above all, strategic and cultural alignment. Brasil It + is committed to provide value beyond expectations.

RuaDonaMariana•BrazilIT•213/403,RiodeJaneiro,BrAZIl•www.outsourcebrazil.com.br


MALAYSIA

outsourcing Malaysia (oM), the outsourcing arm of PIKoM (the national ICt Association of Malay-sia) is envisioned to promote and develop Malaysia’s outsourcing services industry as a global hub for high-value sourcing activities and a key market access point to the larger APAC regions; along with the support of its founding partner, the Multimedia Development Corporation (MDeC), custo-dian of MSC Malaysia —the national ICt initiative spearheaded by the Malaysian Government to develop and promote the ICt industry. Companies looking to expand its business horizons in Asia and/ or in search of outsourcing experts in ‘Serving Asia’ are cordially invited to visit.

VictorLow•MSCMalaysia&OutsourcingMalaysia•1106&1107BlockB,PhileoDamansara2,no 15 Jalan 16/11, Petaling Jaya, Selangor 46350 MAlAYSIATEL+60379552922•FAX+60379552933•[email protected]•[email protected]

PHILIPPINES the Business Processing Association of the Philippines (BPAP) is the umbrella organizationrepresenting the entire Philippine It-BPo industry. It is composed of around 300 companieswhich are engaged in business process outsourcing (BPo), other Itenabled service providers(IteS) and other stakeholders from allied support industries such as telecommunications,real-estate, technology providers, staffi ng and training. the association is involved in helpingnew and existing members with their business matching needs. together with the Philippinegovernment, BPAP leads local talent recruitment and development as well as internationalmarketing campaigns. BPAP is the “one-stop shop” organization for offshoring and outsourcingto the Philippines.

GillianVirata•BPA/P•9thfloorThePalisadesCondominium•107PereaStreet,LegaspiVillage1229, Makati City, PHIlIPPIneSTEL+632-817-8141•[email protected]•www.bpap.org

Poland

Pozna* is a dynamic business, educational, scientific center. this is the oldest and most dynamic cities of Poland and also an important business hub. Poznan is one of the most important cities for foreign investments in Poland. our priority sectors are focused on innovations and business services (BPo, It, SSC).

Katowice - the capital city of the “Silesia” Metropolis with a huge population of 2 million people is a highly valued economic, academic and cultural center of Poland. excellent location in one of the best economically developed region in Poland, highly skilled, dynamic human resources and advanced transportation system create favourable opportunities for foreign investors. “Silesia” Metropolis is one of the fastest developing destination in Poland for business services sector (the Association of Business Service leaders report, 2012)Katowice is today undergoing complex long-term transformation, it is successfully becoming a mod-ern, innovative and intelligent metropolis.

the attractive climate for the investments is created by the intrinsic advantages: • huge human potential and high absorption capacity of the output market: access to 2 million

people in the “Silesia” Metropolis;• well known Polish academic center — 130,000 students in the “Silesia” Metropolis attending

29 schools of higher education;• well educated students with background in diverse areas with high competences in foreign

languages and unique work ethics;• strategic location at crossing point of 2 trans-european transport corridors;• easy access to 3 international airports located within 60 miles radius;• the best road network in Poland;• access to the largest Polish special economic zone providing substantial corporate income tax reliefs

Katowice is a city that allows all its investors to take advantage of a stable business environment, strong economic perspectives and rich human resources! Visit: www.invest.katowice.eu

MateuszSkowroñski•KatowiceCityHall•4WarszawskaStreet,Katowice, POLAND40-006 TEL:+48322593823•[email protected]•www.invest.katowice.eu


Scotland

Scottish Development International (SDI) is the inward investment arm of the Scottish government providing a wide range of support services for companies looking to invest in Scotland including business location information, advice, access to specialist expertise, financial assistance, and inves-tor aftercare.

Scotland is an internationally recognised BPo location with an impressive track record and distin-guished pedigree. Global companies such as IBM, Ceridian, teleperformance, first Data, life tech-nologies, Honeywell, Dell, HP, Morgan Stanley and Sykes enterprises have all established major BPo operations in Scotland. they were attracted to Scotland due to a flexible, stable and motivated workforce with highly developed skills in a mature sector and also the wealth of multilingual skills.

twice voted ‘european region of the future’ in the last four years by the financial times fDi (foreign Direct Investment) magazine, companies that have invested in Scotland have enjoyed success in developing new products and services across several industry sectors.

financial support, help for investors and a highly skilled workforce boost business opportunities and our famous culture and lifestyle help companies recruit high quality staff from across the world.

Scotland’s economy is resilient and diverse, with business and political environments supportive of growth and entrepreneurship. Setting up or relocating here will place your business at the cut-ting edge of the global economy. our infrastructure, excellent transport links and low costs make Scotland the ideal location to build your company’s european profile and service diverse european markets.

MikeMcArthur•ScottishDevelopmentInternational28 State Street, Suite 2300, Boston, MA 02109 USA TEL+1617-725-0340•[email protected]•www.sdi.co.uk

Uruguay

Uruguay xxI is the country’s investment and export promotion agency. Among other functions, Uruguay xxI provides free of charge support to foreign investors, either for those who are evaluat-ing where to make investments as well as those currently operating in Uruguay.

Our Investor Services

Uruguay xxI is the first point of contact for foreign investors. Services we provide include:1. Macro and Sectorial Information. Uruguay xxI periodically conducts studies on Uruguay and

the various sectors of the economy. 2. tailor-made information. We prepare customized information to answer specific questions,

such as macroeconomic data, labor market information, tax and legal aspects, incentive pro-grams for investments, location and costs.

3. Contact with key players. We provide contact with government agencies, industry players, financial institutions, r&D centers and potential partners, among others.

4. Promotion. We promote investment opportunities at strategic events, business missions and round tables.

5. facilitation of foreign investor visits, including organization of meetings with public authori-ties, suppliers, potential partners and business chambers.

6. Publication of investment opportunities. on our website, we periodically publish information on investment projects by public entities and private companies.

RobertBennett•HeadofInvestmentPromotionDepartment JuanBalparda•ProjectManagerofInvestmentePromotionDepartmentUruguay xxI, Uruguay s Investment and export Promotion Agency Rincón518/528Montevideo11000Uruguay•www.uruguayxxi.gub.uyTel+59829153838•[email protected]


STRATEGIC PARTNERS/ALLIANCE PARTNERS

Strategic Partners: the Society for Information Management (SIM)

SIM is the premier association of senior It executives, prominent academicians, selected consultants and other It thought leaders built on the foundation of local Chapters, who come together to share and enhance their rich intellectual capital for the benefit of its members and their organizations. to learn more about SIM, please visit our website, www.simnet.org.

SIM nY Metro is the premiere new York community for It leaders, delivering vital knowledge to cre-ate business value and enable personal development. SIM nY Metro offers It executives the unique experience of networking through local meetings, forums, and special events – to discuss the latest trends, best practices, and hot topics in the It industry. the dinner meetings and programs are geared to stimulate innovation, economic development, healthy competition, and It job creation. leadership skill development is promoted to enable our members’ growth at each stage of their careers.

the Capital Area Chapter of SIM (SIMCAC) is a regional organization for top information executives in the Washington, DC, Maryland, and Virginia regions. Its members include senior It managers from more than 100 local private-industry organizations, government agencies, and many nGo’s and uni-versities, from Baltimore to richmond and into northern Virginia. We see our primary chapter mis-sion as providing a trusted forum for senior information officers to network with each other, inform each other on important It issues of the day, provide links with academia, and provide a setting in which CIo’s looking for new opportunities can assist each other in their search efforts.

the Philadelphia Area Chapter of the Society for Information Management (SIM) is a “by invita-tion” federation of Senior It managers and practitioners experienced in both information systems and general management. SIM members represent a range of organizations, including business, consulting, and academic in and around the Delaware Valley. our purpose is to provide leader-ship and education in the successful management and use of information technology to achieve business objectives through: providing a forum for creating and disseminating knowledge for/to It professional, being the voice of the It professional, building the capability of the It professional by providing high-quality and topical workshops and speakers, developing close working relationships with academic members, and recognizing excellence in the management and use of information technology and technical education.

the Center for CIo leadership was launched in october 2007 as an open, independent industry organization. Its mission is to advance the CIo profession through global thought leadership, re-search, education, and outreach. the Center develops practical insights, collaborates with aca-demic and learning partners, sponsors a global learning community, promotes peer-to-peer men-toring, and fosters a greater understanding of the value of It in business among executive leaders and industry influencers.


Alliance Partners:

Asia Society is the leading educational organization dedicated to promoting mutual understanding and strengthening partnerships among peoples, leaders and institutions of Asia and the United States in a global context. Across the fields of arts, business, culture, education, and policy, the Society provides insight, generates ideas, and promotes collaboration to address present challenges and create a shared future. founded in 1956, Asia Society is a nonpartisan, nonprofit educational institution with offices in Hong Kong, Houston, los Angeles, Manila, Melbourne, Mumbai, new York, San francisco, Seoul, Shanghai, and Washington, DC.

the Associated Chambers of Commerce and Industry of India (ASSoCHAM) is an apex industry body, representing the interests of industry and trade, interfaces with Government on policy issues and interacts with counterpart international organizations to promote bilateral economic issues. ASSoCHAM is represented on all national and local bodies and is, thus, able to pro-actively convey industry viewpoints, as also communicate and debate issues relating to public-private partnerships for economic development.

Global Sourcing Council is a non-profit organization with an educational mission to promote an exchange of ideas and information among businesses, trade organizations, government agen-cies, non-profit organizations, and academia; to discuss and define sustainable and responsible practices in global sourcing and supply chain management; and to encourage progressive eco-nomic growth leading to increased trade, investment and social good, all with an aim to increase knowledge, deepen trade relations and broaden commercial and cultural ties among nations.

the Global Partnerships forum aims to address economic and social challenges within a global fo-rum through innovative partnerships. We will strive to achieve this by providing an action-oriented platform, engaging an expert network of leaders and innovators from the United nations, govern-ments, the private sector, nGos, philanthropy, civil society and academia to pool our efforts.

IIt Bombay, set up by an Act of Parliament, was established in 1958, at Powai, a northern suburb of Mumbai. today the Institute is recognised as one of the centres of academic excellence in the country. over the years, there has been dynamic progress at IIt Bombay in all academic and research activities, and a parallel improvement in facilities and infrastructure, to keep it on par with the best institutions in the world. Institutes in positions of excellence grow with time. the ideas and ideals on which such institutes are built evolve and change with national aspirations, national perspectives, and trends world - wide. IIt Bombay, too, is one such institution.

Samasource connects over 1,500 women, youth, and refugees in the poorest parts of the world to microwork — small tasks that can be done online using inexpensive computers and our proprietary web platform for work distribution. Microwork gives marginalized people a chance to earn a living by playing a vital role in the business processes of big companies. In parallel, Samasource assists local entrepreneurs in running microwork centers, helping to grow a new pool of business talent across the developing world. over the last year and a half, Samasource has closed contracts from firms including Intuit, Google, linkedIn, and the US State Department and paid out over $1.5M to workers. Samasource is a 501(c)(3) nonprofit and funds 50% of its operating expenses through earned income.


Celebrating its tenth anniversary, tAC (the Advisory Council) brings its unique expertise-as-a-Service (eaaS), the next logical step in the xaaS revolution, to the enterprise. the eaaS solution-delivery model gives clients access to tAC’s wide array of services, tools and workshops designed to help CIos and It managers reduce costs, improve productivity, and increase It’s status in the boardroom. eaaS leverages tAC’s expert network, consisting of hundreds of experts, covering the full range of It and related business subjects. tAC clients include fortune 1000 and midsize compa-nies, governments, health-care and educational institutions.

tie Inc. (the Indus entrepreneurs) is the world’s largest not-for-profit organization promoting entre-preneurship. tie’s mission to foster entrepreneurship globally through mentoring, networking, and education has found strong acceptance across the globe as essential prerequisite for economic development. Dedicated to the virtuous cycle of wealth creation and giving back to the community, tie’s focus is on nurturing the next generation of entrepreneurs. Currently, it is spread over 57 loca-tions across 14 countries. Its network of over 11,000 members and 2,500 charter members consti-tute many leading entrepreneurs, venture capitalists, angel investors, law firms and thought leaders who shape the global entrepreneurial ecosystem.

the United nations office for Partnerships serves as a gateway for partnership opportunities with the United nations family. It promotes new collaborations and alliances in furtherance of the Millen-nium Development Goals (MDGs) and provides support to new initiatives of the Secretary-General. the office, headed by Mr. Amir Dossal, reports to the Secretary-General, Ban Ki-moon. the Deputy Secretary-General, Dr. Asha-rose Migiro, oversees the day-to-day operations of UnoP.

WICS (Wbf International Center Services) Group offers country and industry-specific advisory and implementation services for your business expansion in the most rapidly growing countries in the world. Powered by robust economic growth and sizeable domestic markets, and significant invest-ments in domestic infrastructure, these markets can present incredible opportunity for phenomenal growth. WICS has an expert team of business leaders, technical specialists, and also advisors with intimate experience of sovereign government operations, who have provided unparalleled service to help businesses forge productive partnerships in the most lucrative markets overseas.

WICS Group has a business model that has a unique mix of relationship management and strong execution excellence. WICS’ relationship team is based in the geographies its customers operate in. the delivery centers are based in geographies that provide low cost, high quality services, while being responsive to its customer needs.


MEDIA PARTNERS:

BizPoland.pl is Poland’s leading business portal for foreign and expatriate investors. In english-lan-guage only, the site targets Poland’s foreign business community exclusively - with not only business news and information, but also with business directories and community and networking features. BizPoland.pl is primarily used to find key company contacts in our on-line database, find Polish busi-ness news, and conduct research and analysis on Polish companies and industries. our high-quality and focused business content attracts more than 1,000 foreign business people to the site every day.

the outsourcing magazine is published by Wordlabs Media once in every two months for the niche needs of decision makers in the global services industry. It focuses on bringing quality content to its audience through a global network of highly experienced writers.

Most of the participants and advertisers and participants of the publication are blue-chip companies and government trade agencies worldwide.

the magazine reaches out to its audience of over 200,000 globally through comprehensive circula-tion of hard copies, e-magazine and subsequent digital channels. the publication is also circulated in selected outsourcing-themed events worldwide to increase exposure amongst the all-important “decision-maker” audiences.

Professional outsourcing magazine and website are both completely independent and free from any vendor influenced editorial. they are recognised by key industry figures for their hard-hitting inves-tigative editorial that pull no punches. In addition, they are the magazine and website for strategic decision-makers. www.professionaloutsourcingmagazine.net

Global Business Processing,Technology and Procurement services

We, at Xchanging understand the challenges our customers face. We provide practical, pragmatic and powerful solutions for addressing those challenges.

Industries We ServeWe offer business processing, technology and procurementservices to international clients across multiple industries including...

• Aerospace & Defence• Automotive• Banks & Financial services• Energy & Utilities• FMCG• Food & Beverage• Healthcare• Insurance

• Insurance• Manufacturing• Public sector• Real estate• Retail• Supply chain & Logistics• Telecommunications• Transportation, Travel &

Fastest growing Business Processors, Technology and Procurement service Provider with Blue chip customers

PREMIER MAGAZINE ON BUSINESS AND TECHNOLOGY SERVICES INDUSTRY


96,000FINANCIAL

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SCOTLAND. SUCCESS LIKES IT HERE.

Scotland. Excellence in Global BPO Solutions.

To fi nd out how we can help your business grow in Scotland, visit www.sdi.co.uk or contact:

Mike McArthur, Vice President, US East Region, Scottish Development International, 28 State Street, Suite 2300, Boston, MA, 02109T: 617-725-0340 E: [email protected]

Scotland. Home to Global Companies.

V-cube, Inc. is a leading service provider for online video communication. Users worldwide use V-cube to meet face-to-face so business will get done faster. the strength is in the platform that is accessible over any desktop PC, laptop, or tablet device. Internet technology from Japan.

RESEARCH PARTNERS

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technol-ogy markets. IDC helps It professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1000 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide.

oxford economics is one of the world’s foremost global forecasting and research consultancies. A leader in quantitative analysis, oxford economics relies on detailed economic research and cutting-edge analytical tools to help our clients assess the opportunities, challenges and strategic choices they face now and in the future.

By using a suite of time-tested models, our team of more than 60 professional economists and in-dustry experts provide you with the analysis you need for making decisions and developing thought leadership. We help you identify future global economic and business trends and what they will mean for your organisation, industry, market or customers. And we present our insights and fore-sights in clear business language, backed by a brand you can trust.


Full Page Hold Worldbpocommunity.com

Country TBD 3 of 4

Community

For CIOsConnect - Learn - Plan

Connect to peers with similar outsourcing experiences and interests; learn about outsourcing from all perspectives; and “follow” select service providers around the world as you are making your sourcing plans.

For Country Outsource AssociationsEducate - Organize - Engage

Educate the CIO community about your country’s unique value proposition; help organize your country’s service providers in our smart catalog - for CIOs to search and opt-in selected vendors to their plans; and get a voice in the community’s regular, interactive online events.

For Service ProvidersLearn - Promote - Grow

Learn what CIOs are thinking; join the marketplace to get visibility for your organization; and be included in CIOs’ Service Provider “Watchlist”.

Join Us today for unique global knowledge, expert events and connections.

The World BPO/ITO Forum Community: #1 source for CIOs in “Smartsourcing”

Get connected . . . Register to join at:http://www.worldbpoforumcommunity.com

floor plans

IT ServicesBusiness SolutionsOutsourcing

In a fast-evolving marketplace which demands leadership that brings results, there exists a way of certainty: Tata Consultancy Services (TCS).With TCS as your strategic advisor and partner, the ever-changing new landscapes of business become new vistas of opportunity, from digitally connected consumers to big data to emerging markets to end-to-end solutions for transforming your organization. TCS offers you market-proven, world-class experience, expertise and guidance to show the way for your business to evolve. Visit tcs.com and you’re certain to learn more.

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Community

For CIOsConnect - Learn - Plan

Connect to peers with similar outsourcing experiences and interests; learn about outsourcing from all perspectives; and “follow” select service providers around the world as you are making your sourcing plans.

For Country Outsource AssociationsEducate - Organize - Engage

Educate the CIO community about your country’s unique value proposition; help organize your country’s service providers in our smart catalog - for CIOs to search and opt-in selected vendors to their plans; and get a voice in the community’s regular, interactive online events.

For Service ProvidersLearn - Promote - Grow

Learn what CIOs are thinking; join the marketplace to get visibility for your organization; and be included in CIOs’ Service Provider “Watchlist”.

Join Us today for unique global knowledge, expert events and connections.

The World BPO/ITO Forum Community: #1 source for CIOs in “Smartsourcing”

Get connected . . . Register to join at:http://www.worldbpoforumcommunity.com



OFFSHORING PL ATFORM FOR CIO’s /CFO’s

500 east 77th street, suite 509 • new york, ny 10162For more information, please call 917.470.9022

or visit our website at www.worldbpoforum.com

We extend special recognition to our sponsors, alliance Partners, and speakers and most importantly to our attendees for their valuable time.

disruptive leaps in technology are irreversibly transforming the global marketplace. Throughout history, economies have been reshaped by revolutionary inventions. These breakthroughs—such as the telegraph, railroads and the automobile—each sparked a virtuous circle of growth for the econo-mies that could take advantage of them. The difference with the Internet is that it is inherently global, benefitting both developed and developing economies.

The best description of the Internet, according to david Reed (one of its early framers), consists of three conceptual “clouds”: the connectivity cloud, for the transfer of information; the resource cloud, for the storage of data; and the social cloud, for networking and collaboration. These clouds provide the infrastructure for the digital economy. as a result, firms and individuals worldwide can participate in innovation, wealth creation and social interaction in ways never before possible.

Globalization and technological progress are making the old multinational structure obsolete. a multinational firm that simply links together a collection of national businesses under a global umbrella has become anachronistic. In its place, large international corporations are creating globally integrat-ed organizations that can locate functions anywhere in the world to take advantage of low costs & availability of skills. Corporate growth and technology are now inextricably linked.

To stay competitive and thrive in the “new normal”, companies have to deliver more value at lower cost. Global sourcing has become a transformational lever that can empower businesses to take on new competition as well as develop new markets.

Over the last four years, the World BPO/ITO Forum has come to be recognized as the “davos of Global sourcing” and has brought together business leaders, academics, service providers and ‘thought leaders’ from around the world to share their ideas in a peer group environment. american jobs going overseas is an emotive subject, particularly in an election year, but there is widespread acceptance that the resulting productivity improvements will make us companies better equipped to spearhead innova-tion and maintain america’s position as the undisputed leader in the ‘post-industrial’ world.

Like it or not, the phenomenon of ‘Global sourcing’ is here to stay. The challenge now is how best to manage it!

Kartik L. Kilachand CEO & Co-Founder

The World BPO Forum

Thank You

Babu Lal Jain Co-Founder, The World BPO Forum;

Chairman, WICS

NYAC

180 Central Park South

New York, NY USA

SAVE THE DATESAVE THE DATE

6TH ANNUAL SUMMIT

JUNE 26–27, 2013

WWW.WORLDBPOFORUM.COMFormer President, SIM

LEADERSHIP TEAM

World BPO/ITO Forum Vice-Chair; Chairman, SIM NY; CTO, Morgan Stanley

World BPO/ITO Forum Vice-Chair;Executive DirectorCenter for CIO Leadership

World BPO/ITO Forum Chairman;SVP, Talisman Energy;Former VP, Strategy & Operational ExcellenceBP plc

2012 CLOSING KEYNOTE:THE GLOBAL ECONOMY AND THE FUTURE OF EVERYTHING NATIONAL

Robert ReichProfessor of Public Policy, University of California at Berkeley; former Secretary of Labor under President William J. ClintonSecretary of the Treasury, 1999-2001; Chief Economist of the World Bank, 1991-1993

Corporations are headquartered anywhere, brands and franchises circle the globe, and talented employees come from all over the world. �e emerging global economy offers unusual opportunities. But it also poses new hazards, and a downturn affects different markets in different ways. Even with the global slowdown, China remains one of America’s largest creditors and is becoming the manufacturing center of the world. India is fast becoming a world center for software development. �ese two countries will fundamentally alter the way the world does business. Meanwhile, the slow global recovery is obscuring one of the most important demographic and business trends in the world: the development of a new global middle class. �is new middle class will create new tensions and difficult negotiations as they drive global economic shifts and place new demands on their governments. Robert Reich will explain these emerging forces and cover how businesses can make the most of the new opportunities while minimizing the hazards, whether the U.S. should care that China and India will displace it as the largest economy and center for high-tech development and how the new global middle class will impact global politics.

Steve HuffordCEOSociety for Information Management (SIM)

LEAD ANCHOR SPONSORSTRATEGIC PARTNERS

United Nations Office for PartnershipsIn Support of UN Millennium

Development Goals

June 26 – 27 | NYAC | New York City, New York USA


OFFSHORING PLATFORM FOR CIO’s/CFO’s

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