Smartshore Services Mar 2014 Compressed

Feb 2014

Smartshore IT Services

2 www.Smartshore.com 2 www.smartshore.us

Smartshore

Smartshore Service Offerings across Technologies

Services and Domain Landscape

Application Development

Application Support & Maintenance

Application Testing & Quality Assurance

Application Performance Management

Migration and Standardization

IT Infrastructure Services

Staffing Services

The Smartshore Advantage

Case Studies

3 www.smartshore.us 3

Smartshore: Your Technology Partner

For over 6 years, global enterprises worldwide have chosen Smartshore as their IT services and outsourcing partner

Presence in

3 Global locations 500+ Employees

20+ Customers

QUALITY

SEI CMMI level 5 compliant

ISO 9001:2008 certified

DELIVERY CENTRES at Location: Noida

Capacity: 500 +persons

Major functions/services provided: software services

DATA SECURITY Secured data, network and physical environment for maximum protection &

safety

UK proposed

Singapore 1 Year

USA 6 Years

Australia proposed

India 6 Years


Overview

Company offerings include IT Application Development , IT Infrastructure management and Staff Augmentation

CAGR of almost 100%

Over 20 clients worldwide

Founders have rich experience in offshoring of services

10 25 50 100 250

750

1500

3000

2009 2010 2011 2012 2013 2014E 2015E 2016E

Resources

Vision: Deliver maximum value at reduced cost to our Customers by enabling the 24*7 global team


Selected Clients

Manufacturing

ATM and

Telecom

Education,

Media &

Others

Banking &

Financial

Services

Information

Technology


Smartshore Locations

India

USA

US Day Time India Day Time

India Night Time US Night Time

Enables

24/7

operation

New York City

UK

Singapore

Dallas


Smartshore Presence

US Headquarters Smartshore Services LLC 150 Overlook Avenue, Suite 12J, Hackensack, NJ 07601 Tel: 201 490 0167, 203 715 0080 Email: [email protected]

Singapore Headquarters SMARTSHORE SERVICES PTE. LTD. 391B ORCHARD ROAD, #23-01, NGEE ANN CITY TOWER B, SINGAPORE (238874) Tel: 65 6337 2956, 65 9618 6614 Email: [email protected]

India Headquarters Smartshore Infoservices Private Limited C-8, Sector 7, NOIDA, U.P. - 201 301 Tel: (+91) 120 454 3270 Fax: (+91) 120 242 4192 Email: [email protected]

Texas Office 3198 Parkwood Blvd, Suite 11071, Frisco Texas, 75034 Tel: 214-618-2322, 214 636 7213 Email: [email protected]

Mumbai Office Marine Lines Area, Jai Mahal Estate, 39 Kitchen Garden Lane, Office no. 3, 2nd Floor, Mumbai - 400002, Maharashtra Email: [email protected]

Kolkata Office BF-54, Salt Lake City, Ground Floor, Kolkata - 7000064, West Bengal Email: [email protected]

Chennai Office Suite No. 5, Beach Residency, 25(N), 1st Seaward Road, Valmikinagar, Thiruvanmiyur, Chennai 600041, Tamil Nadu Tel: (+91) 9381024508 Fax: 044 2445 2117 Email: [email protected]

Ranchi Office 5 Tapovan Madhopur Road, Behind Tapovan Apt., Nivaranpur, Doranda, Ranchi - 834002, Jharkhand Email: [email protected]


Relationship Management Team

Director: Amit Saraff, [email protected], 203 715 0080

Business Development: Ron Winaker(USA), [email protected], 214 618 2322,

Manju Saini (India), [email protected]

Parag Panchal (Singapore), [email protected]

Lead Account Manager Abhinav Goel, [email protected]

Dedicated operations team: Ravisankar Mapalla, Mithilesh Kumar Singh, Neelam Chamoli and Soni Gupta etc.

Smartshore Consultants


Smartshore : Maturity in Engagement

People Centre of Excellence (CoE) Driving Innovation and Best Practices

Services Infrastructure: India Delivery Centres Noida

Application Management Customer

Communication Management

Portal & Content Management

Enterprise Application

Business Intelligence Infrastructure Services

Process CMMI Level 5 ver 1.3

compliant ITIL standards

Tools & Technologies

Uses the latest tools and technologies to give your business the modern edge

Partners

Partnership with Industry leaders

Smartshore Outsourcing Services| Feb 2014

People

Centre of Excellence (CoE)

Driving Innovation and Best Practices


Services and Domain Landscape


CMMI LEVEL COMPLIANT PROCESSES ISO 27001:2005 - COMPLIANT ISMS

PR

OV

EN P

RO

JEC

T M

AN

AG

EMEN

T P

RA

CTI

CES

DEL

IVER

Y D

EPTH

GLOBAL DELIVERY MODEL FLEXIBLE ENGAGEMENT MODELS

Print & Media

Telecom

Retail

Logistics & Supply Chain

Banking & Financial Services, Insurance

Education

INDUSTRY

Enterprise Application ERP - Oracle e-business suite, MS

Dynamics AX,NAV, Infor & Bespoke

CRM MS Dynamics, Salesforce, Bespoke

Billing, Ordering, Provisioning, Enterprise applications

Business Intelligence Data management Data warehousing & MDM BI Reporting Business discovery analytics & Dashboards Social media & Customer Analytics

Infrastructure Services Help Desk & Support Services

Database Management Services

Platform Migrations


Application Management

Application Development, Support & Maintenance

Application Testing, Performance Management & Quality Assurance

Multichannel &mobility services

Product Engineering

Migrations, Standardization & Consolidation

Customer Communication Management Document Composition Consulting

Print & Production management

Implementation Services

Print Application support, maintenance and migrations

Enterprise Content Management & Workflow

Web Content Management

Web Content Management

eCommerce, B-to-B & B-to-C Portal

User Experience

Intranet & Enterprise Collaboration

Migration & Consolidation

Multilingual Content Management & Translation

Mobility Solutions

Manufacturing

Travel & Tourism

Information strategy planning | Web Presence Strategy| Process consulting

Virtual Private Server | Dedicated | Cloud HOSTING SOLUTION

CONSULTING


Application Development


Initial Scope Functional

Specifications

Design

Construction

Unit Testing

Systems/ Integration

Testing

UAT

Smartshore

Client Smartshore

Client

Delivery Project Management

Deployment

Client + Smartshore

Option 1 Option 2 Option 3 Option 4


Application Development Methodologies


Waterfall Methodology

Agile Development: The Scrum Methodology

The Agile Development Methodology

The Agile Unified Process


Test Driven Development Approach

Feature based development

Issue tracker JIRA used to Identify features/tasks/technical tasks

Encourage test driven development

Capture specifications in an executable form using Cucumber, Concordion libraries

JIRA monitors commits to Source Control and links them back to Tasks/Features/Bugs ensuring traceability down to the source code level.

Continuous Integration server to integrate & monitor project health in real time.

Ensure coding conventions, flag bad programming practices on every build.

Catches failed unit /integration/acceptance tests on every build

The commits on the same project from different developers will be integrated on the CI server checkout. Any API breakage or build failures will be flagged quickly.

Reports from CI and JIRA published for stakeholders to track project health and status.


Client Management

Issue Tracker (JIRA etc)

Developer Business Analyst

Tester

Source Control Continuous Integration Server


End-to-End Application Support Services


Operating Systems & Databases

Enterprise wide Business Applications

Front End

Channels

Desktops/ Laptops

Mobile Applications

Intranet

Extranet

Internet

Mobile Applications

Business Analytics

Dashboards

Trends

Middleware

CRM ERP

HR &

Payroll

Bespoke Applications

3rd Party Systems

Services Portfolio

Custom Application Support

ERP CRM

Infrastructure Support

Wintel/ Messaging

Network/ Security

Operating System

Storage

BI/DW


Application Support & Maintenance



Smartshores Testing Expertise


Functional Testing

System Integration, User Acceptance, Regression

Environment

Agile and Waterfall

Platforms

Web, Windows and Mobile

Non-functional Testing

Performance, Load and Stress, Volume, Usability, Code Review, Soak Testing

Specialist Testing

Mobile Applications, Cloud, Compatibility, Application Package




User Experience Management

Application Server

Monitoring and Diagnostics

Database Monitoring and Management

Virtual Server Management

SLA Monitoring and Dashboards

Network System Management

Middleware Monitoring

Infrastructure Monitoring

Virtual Desktop Diagnostics and

Monitoring

TECHNOLOGY:

Java, .NET, virtual or physical servers, databases, networks, etc.,

Smartshore SPECIALISES IN PROVIDING APPLICATION PERFORMANCE MANAGEMENT SERVICES.

Capture User Experience

Lower operational cost

Mitigate Downtime Risk

Provide Performance Thresholds

BENEFITS


Migration and Standardization


Migration and Standardization services Smartshores Approach to Migration and Standardization

End-of-life management for business critical functions operating on legacy systems

Microsoft platform migration

.NET platform migrations (version upgrades)

Oracle platform migration & standardization

Standardization of BI tools and infrastructure

Server Consolidation

Discovery

& Analysis

Assessment

& Estimate

Migrate

Test


The Smartshore Advantage


Customer First OUR APPROACH

Customer Centric

Engagements

Flexible

Global Delivery Models

Full Spectrum

IT services

Smartshores

Centre Of Excellence

Solutions modeled around customers unique business requirements

Engagement models match the size/need of the project

Multiple outsourcing options that best fit our customers business needs.

Models : Captive Offshore Development Centre, Build-Operate-Transfer (BOT), Time & Material/Fixed Price, and Joint Venture.

Our expertise in providing the whole range of IT services make us an ideal IT partner.

Focus on key technologies and industries to build value added offerings that ensure our customers, derive maximum benefits from it.


Our Managed Services Model

Locations Choice of

Platform &

Architecture

Offshorability Analysis

Analyzing

Client Needs

WAN LAN Hardware PC & Servers Bandwidth Remote

management

equipment

Architecture Blueprint

Vendor Selection Delivery at

Multiple

Locations

Procurement

Multiple Cities Connectivity Setup Testing Training

Installation

Central Helpdesk

offshore

Local Helpdesk

On call and onsite

engineers

Well-defined SLAs

Support

Remote Monitoring

Asset Management

Change Management

Connectivity Leased Lines,

ISDNs, etc

Routers, switches,

modems, PCs &

Servers

Maximize Uptime

Maintenance

Onsite and Remote


Data Center Management

Coordinated / 3rd Party Vendor /

In-house staff

Storage

EMC CA IBM HP Hitachi NetApps

Web Servers

IIS iPlanet Apache Weblogic

Databases

Oracle SQL Server Sybase Informix

Applications

MS Exchange Lotus Notes Custom Applications

Systems

SUN Windows NT UNIX Linux SAN/NAS

Monitoring

Batch Scheduling

Batch Job Execution

Inventory Management

Upgrade & Software Distribution

House keeping Jobs/Log Mgmt

System Administration

Build

Maintenance & Patching

Upgrade & Software distribution

Security Admin

Back up & Recovery

Technical Support & Problem Resolution

System performance & Capacity Planning

Architecture/Design

Security Administration

Back up & Recovery

1st Level Support 2nd Level Support 3rd Level Support

Break Fix Tape Change Tape Rotation

Hands And Feet

Data Center Operations


HR Offerings

Resourcing Services

Strategy & Requirements

Sourcing candidates

Selection & Hiring

On boarding

Exit Interviews

Payroll

Pay Administration

Time & Attendance

Payroll Delivery

Reconciliation

Expenses Management

HR Analytics

Data compilation and cleansing

Cognos Reporting

Statistical Analytics

Resource Analytics

Performance Management

HR Database

Development

Data Modeling

Framework Development

Global Data Warehouse Integration


1. Confirm Job Requirement:

Duration, Location, Major activities, Technical Skills, Experience, Education/ Certifications, Work Hours, Salary range, Start date

2. Prepare Candidate Short List:

Internal database, Referrals, Recruiting databases search, Social Networking Sites and Job Postings on Job boards,

company websites, social networking sites

3. HR Screening

JD based questions, communication skills, self confidence etc., employment form verification,

Remuneration discussion

4. Technical Interview

Web based questionnaires, Skype with Technical Experts, Architects at

Smartshore and behavioral interviews

5. Background Check

Social Media, employment Verification, Criminal Check

and References

6. Client Interview

Recruiter summary sheet

7. Hire

ROLES

1. Business Analyst 2. Application

Developer 3. Application Support 4. Testing 5. Project Managers

TECHNOLOGIES

a. Mainframe b. .NET c. Testing d. DBA e. JAVA f. BI/DW g. ERP

12 - 15

8 - 10

5 - 7

3 - 5

2 - 3

1

Staffing


Benefits to Customers

Client Smartshore Relationship Roadmap

Proof of Concept Case-by-Case

Resource Supply

Client Expertise Center

at Smartshore

1 2 3 Selected stand-alone projects

onsite at Clients location

Establishing joint Project

Management, Reporting and

Risk Management practices

Close oversight by senior

management

Processes are

standardized

SLAs for resource supply

are established

No project volume

commitment

Identify resource patterns

and predict future needs

Enhance Project

Management practices to

accommodate growing

volumes

Dedicated Client Development Center at

Smartshore office in US / India

Dedicated team

Specialized training programs to

address Client-specific needs

HR programs: hiring specialized

personnel to staff Client needs

On-demand additional resource supply from

Smartshore India Staff

Full-time PMO

Case Studies

Large USA University: Application Development

Financial Technology Company: Application Development

Large Computer Mfg. and Services Firm: Application Development

Large Hospital Chain: IT Integration

Large Security Firm: Data Processing

International Telecom Carrier: Data Center Integration


Client Background

20, 892 students

Founded in 1890

Largest university in the State

Smartshore solution and involvement

Project team of developers, designers , QA and project manager offshore with onsite coordinator

Strict adherence to project timelines and delivery on time

Quick timely response to the clients needs and sharing periodic performance reports

Experienced and qualified development team for various IT projects in India and USA

Business drivers

Needed an application for NCAA rules and regulations

All coaches administrators would have access using active directory to search and

modify

Application optimized for mobiles

University required a hosted solution

Technology

ASP.NET 4.0

C#

SQL Server 2008 R2

Visual Studio 2010

Mobile Development

Benefits to Client

Cost Savings of over 50% by using global delivery model

Project delivered ahead of schedule

Database hosted and maintained by Smartshore

Agile delivery model which accommodated changing customer needs at no extra cost

Large USA University: App Development and Maintenance


Client Background

Provider of Structured products platform

Retail and Corporate Investors worldwide

Click to trade product design and execution

Operates in secondary markets as well


Project team of developers, designers , QA and project manager offshore

Strict adherence to very aggressive project timelines and delivery before time

Quick timely response to the clients needs and sharing bi weekly performance reports

Used agile development methodology for faster review and short development time

Business drivers

Need a technology platform for various structure products like notes, CD,s , variable

annuities etc.

Needed functionalities to work against the global investment banks

Application optimized for mobiles and database with hosting solution

Technology

HTML 5

Java Script

IPAD

Mobile Development

Benefits to Client

Cost effective offshore based delivery results in savings of over 60%

Before Time response exceeding expectations

Establishing a long term mutually beneficial relationship

Financial Technology Company: App Development


Large Computer Mfg. and Services Firm: Application Development

Client Background

$34 Billion Revenue

94,300 employees

Global presence in all major nations

IT Services business of more than $8B


Set up a PMO team for the execution of this initiative

Reviewed the current process and developed the SLAs as per the client processes

Quick timely response to the clients needs and sharing periodic performance reports

Experienced and qualified development team for various IT projects in India and USA

Business drivers

Expansion of the delivery team globally

Urgent need of application development partners in various technologies

Identify partner with reliable solution capability in multiple locations

Technology

JAVA

.NET

DBA

TESTING

UNIX

Benefits to Client

Qualified resources available at very short notice

SLA based delivery

One partner for multiple location delivery

Reliable delivery partner

Leveraging the Indian knowledge base of Smartshore


Large Hospital Chain Hospital IT Integration

Client Background

Rs 80B International Hospital Chain State of the Art hospitals started in

Delhi, Mohali, Bhatinda, Dehradun

etc.


Completed inventory management of all the required data center material, inspection and

installation

Assembled all the network components including PC, Server, LAN wiring, electrical wiring, hard

disk, cache, processor, drive, adapter, memory

etc.

Installed Cisco Catalyst Switches and other data center components

Procured additional missing equipment Updated data center technical diagrams for

completed documentation

Business drivers

New network integration for these hospitals

Installation and configuration of desktops, network wiring, servers and

other data center components.

RAID configuration, operating system installation etc.

Technology

HP servers

Desktops

Routers

Switches

Troubleshooting

Benefits to Client

Assured 24 X 7 support on as needed basis On time, under budget delivery Management oversight provided by Smartshore

without any client presence

Additional value services for procurement of material provided by Smartshore



Created a team of 100+ experts in multiple locations

Assembled all the network components including PC, Server, LAN wiring, electrical wiring, hard

disk, cache, processor, drive, adapter, memory

etc.

Migrated data from old systems and paper to the new software

Trained police personnel on the new software as well as basic computer training

Created a team management composed of process managers, site project managers, QA ,

site leads etc.

Large Security Organization: Data Processing

Client Background

$500 million country wide initiative to be implemented in multiple states like

Jharkhand, Odisha, UP, Uttarakhand, Tamil

Nadu etc.

20,000 locations automation

Business drivers

20,000 locations to be in cyber network along with support offices

New network integration for locations Installation and configuration of

desktops, network wiring, servers and

other data center components.

Training of the police personnel

Technology

servers

Desktops

Routers

Switches and LAN cabling

Troubleshooting

Benefits to Client

Assured 24 X 7 support on as needed basis On time, under budget delivery Management oversight provided by Smartshore

without any client presence

Beat the expected SLAs with highest productivity and before time delivery

Evaluated on the best partners and expanded the presence to several other sites


International Telecom Carrier: Data Center Integration

Client Background

$2B Global telecom leader part of $29 B conglomerate

200 KM global network with 300 POPs, 20TB submarine capacity and 1 million sq.

feet data center space


Completed inventory management of all the required data center material, inspection and

installation

Assembled all the servers components including hard disk, cache, processor, drive, adapter,

memory etc.

Installed Cisco Catalyst Switches and other data center components

Procured additional missing equipment Updated data center technical diagrams for

completed documentation

Business drivers

New data center integration in NYC

Installation and configuration of servers and other data center components.

RAID configuration, operating system installation etc. needed for servers

Technology

HP Proliant 380 G5 Servers

Cisco catalyst switch 2950, 3750 G

Sun Servers

KVM Switch

Remote Desktop Access and Win 2003

Benefits to Client

Assured 24 X 7 support on as needed basis

On time, under budget delivery

Management oversight provided by Smartshore without any client presence

Additional value services for procurement of material provided by Smartshore

For more information, please visit

www.Smartshore.com

Smartshore Services Mar 2014 Compressed

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