smart.proven.bankable.

Confidential

Sabre Airline Solutions

AGIFORS 2004

Confidential 2

Sabre Holdings Businesses

Confidential 3

Sabre Holdings Fast Facts

• Industry leader in multiple travel channels

• Revenues of $2.05 billion in 2003

• S&P 500 company

• NYSE:TSG

• Headquarters in Dallas/Fort Worth, Texas

• 6,200 employees in 45 countries

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Sabre Airline Solutions

• Airline Products and Services• Provides a broad range

of software solutionsto airlines

• Reservations andDeparture Control• Supports critical

airline functions —sales, distributionand daily operations

• Hosts 90 airlines• Consulting• Focused industry experts to help

airlines achieve optimum results

BusinessProcess

Management

CargoManagement

Solutions at the Airport

Maintenance andEngineering

Planning andScheduling

CrewManagement Fares Management and

Revenue Management

Dining andCabin Services

AirlineReservations

FlightOperations

Sabre Airline

Solutions

FinanceSystems

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Evolution of System Operations Control

SOC

Future – Decision Support, Quantifiable Analysis

Late 1990’s – Integration, Co-location

Early 1990’s – Automation, Graphical

Early 1980’s – Manual, Host-based, Isolated

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Core Components

• Movement control• Monitor aircraft movement during operations to assist airline

management during regular and irregular operations• Flight planning & Dispatch

• Calculate, plan, and file with ATC flight route and altitudes based on aircraft performance, payload,and weather

• Load planning• Plan cargo and passenger placement as dictated

by weight and balance calculations to insure safety and legality

• Maintenance Control• Manage maintenance activities based on latest flight

movements• Crew Management

• Track crew movements and ensure crew legalities

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Evolving SOC Business Model

Airport Authority

Flight Planning

Dispatch

Flight Following

ASD

Weather

Load Planning

Fleet Routing

DCS

Maintenanceand Engineering

Internal FIDS

Public FIDS

OperationalEngineering

Flight Scheduling

RES

Airport Operations

ATC

Cargo

Crew Scheduling

Movement Control

Flight Info

Slot Control

Maintenance Control

Aircraft Routing

SOC

International Customs

Airport Command and Control

CrewManagement

Decision Support

Ground Operations

Ground Ops Aircraft Passenger Crew Pay Load

FAA

Aircraft Weather Services

Marketing

Confidential 8

SOC Key Success Factors

• Information support structure to allow SOC controllers to view needed data across organizational lines

• Decision support systems to evaluate complex operating options • Accurate information and analysis• Role of what-if simulations

• Communications capability to enable participants to work in collaboration and to transmit operating plans

• Facility to accommodate organization’s business processes and information technology

• Authority to make binding decisions

Confidential

Benefits of Integration

Single cohesive unit

Coherent mechanism to manage data

Communication exchanges

Dataaccuracy

SOC

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Decision Support

ScheduleData

Aircraft Data Maintenanc

e Data Passenger

Data MEL Data Ops

Restrictions Gate Data Flow

Restrictions Market

ProtectionData

Flight PlanData

GroundResourceData

PayloadData

Crew Data

DECISION MANAGEREVALUATORS

SRM

PEMCRMPFMARMGRM

AirCrewsDispatchManager

MovementManager/FliteTrac

GroundManager

LoadManager

INPUT

RevisedSchedule

Delays Cancellations Diversions Revised

Flight Plan Profitability

Assessment Revised

Load Plan

OUTPUT

IMPLEMENTORS

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Decision Support

ScheduleData

Aircraft Data Maintenanc

e Data Passenger

Data MEL Data Ops

Restrictions Gate Data Flow

Restrictions Market

ProtectionData

Flight PlanData

GroundResourceData

PayloadData

Crew Data

DECISION MANAGEREVALUATORS

SRM

PEMCRMPFMARMGRM

AirCrewsDispatchManager

MovementManager/FliteTrac

GroundManager

LoadManager

INPUT

RevisedSchedule

Delays Cancellations Diversions Revised

Flight Plan Profitability

Assessment Revised

Load Plan

OUTPUT

IMPLEMENTORS

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Decision Support

ScheduleData

Aircraft Data Maintenanc

e Data Passenger

Data MEL Data Ops

Restrictions Gate Data Flow

Restrictions Market

ProtectionData

Flight PlanData

GroundResourceData

PayloadData

Crew Data

DECISION MANAGEREVALUATORS

SRM

PEMCRMPFMARMGRM

AirCrewsDispatchManager

MovementManager/FliteTrac

GroundManager

LoadManager

INPUT

RevisedSchedule

Delays Cancellations Diversions Revised

Flight Plan Profitability

Assessment Revised

Load Plan

OUTPUT

IMPLEMENTORS

Confidential 13

Flight Schedule

Slot Management

Maintenance andEngineering

DepartureControl System

ACARS

Reservations

AirOpsGroundManager

AirOpsDispatchManager

AirOpsReaccommodation

Manager

AirOpsLoad

Manager

AirOpsDecisionManager

Payload, Fuel Data

Schedule Change,Planned Times,Crew Names

ScheduleData

Flight Plan,Weather Data

ScheduleData

Schedule Data

AirCrews

Revised Aircraft Routing,Flight Scheduling

Schedule Data,Availability

Crew Names

AirOpsMovementManager

Integrated Operations Portfolio

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Flight Operations and Crew Product Direction

• Flight Operations and Crew are major segments in the Sabre Airline Solutions portfolio

• Our long-term commitment is demonstrated by our greater than $10 Million Flight Operations and Crew multi-year investment plan

• Investment includes:• Seamless integration of core products• Single data entry• Common look and feel• Enhancements outlined by our focus groups• Operations and Crew Recovery

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Summary

• The future of airline operations will be centered around:• Full integration of the core elements and access to surround

components to maintain better control of the daily operations• Efficient decision support systems that have been designed to

assist airline controllers in making effective decisions both under normal operating conditions, and in the event of off schedule operations

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AGIFORS 2003

COME SEE US IN

Room 1426