SMARTOFFICE

Windows on Europe Group

Windows on Europe is an italian cutting edge group in the serviced office and apartments sector

for short and medium stays

The origins of the company go back to 1986, with the setting up of Windows on Tuscany by

Salvatore Ferragamo, a company specialized in the offer of luxury buildings in Tuscany, and the

following establishment of Halldis and Rentexpress by Pietro Martani, two agencies for serviced

apartments all over the world.

� Business volume € 17,5 Mln in 2011

� 1.300 managed buildings

� 200 offices with 600 workstations

� 25.000 clients in 2011

� Presence in 20 European and Italian cities

The Group – Revenues

� Constant development with a growth rate of 37% in 2011.

� Positive results even during the crises in 2008 and 2009.

Windows on Europe Group – Distinctive Expertise

� Process know-how

Windows on Europe directly controls all the stages of the process, from the operating

management of the spaces to the relationship with clients, thanks to the distinctive knowledge

developed in every corporate department: sales, marketing, operations, R&D, ICT, purchases,

legal, amministrative.

� Customer care

The Group boasts an international qualified staff, able to identify the best solution for every

client and assist him from the first contact to the whole stay.

� Product know-how

From the market research to the real estate business planning, Windows on Europe has

developed dozen of projects in the field, assisting owners and clients in the creation of tailored

products.

� Marketing

The Group promotes its activities thanks to different marketing tools: from the solid partnerships

with professionals, agencies and organisations, to the promotion of events and networking as

well as speific web marketing activities such as newsletters, direct email marketing and the

Group’s presence on the most popular social network. Furthermore, SEO and SEM techniques

are also used.

The market – Office space

� In 2011 investments in office space in Milan have been about € 530 Mln, amount which

represents last year half revenue.

� Volume of vacant offices has increased a lot in the last quarter of 2011, reaching 1.297.000

m², equal to 10,8% of the stock.

� Demand turns to new, efficient and quality products which enable companies to save money and

guarantee employers better working conditions.

(Source: BNP Paribas Real Estate Research Italia, 2012)

The Market – Serviced Offices

� The market of serviced offices is one of the most increasing sectors worldwide, with a growth of

19.5% of the business volume in the last 3 years and a growth of 73% in the number of serviced

offices since 2005.

� Since 2008 the highest growth (38%) in this market has been recorded in Europe.

(Fonte: Global Serviced Office Review - Instant Office, 2011)

� In this context Windows on Europe offers an innovative solutions to make a profit out

of a property.

SMARTOFFICE – The model

SMARTOFFICE is the property management system which enables owners to give value and

make profit quickly, meeting the emerging needs for temporary serviced offices and apartments.

� No profit

� Property charges

� Property depreciation

� Profit through occupation

� Property management

� Property valorisation

• Setup and furniture

• Setup and ICT

•Office Management (maintenance,

cleaning, utilities, …)

•Marketing & Sales

SMARTOFFICE

SMARTOFFICE – The ideal property

� Building: new or renovated

� Category: office accomodation (A10)

� Surface: from 300 sq.m, floor uniquely used as office accomodation

� Area:

� Central: vicinity to plublic transportation

� Suburban: proximity to motorway junctions

� Parking possibility in the immediate vicinity

� Equipment: fully working and provided with conformity certification

� Electric system

� Lighting

� Mechanic system (air conditioning included)

� Data system

� Conformity with the law in force:

� Energy certification

� Equipment declaration of conformity

� Cadastral floor plan\ registered floor plan

� Security of the working place

� Absence of architectural barriers

SMARTOFFICE – Target

Clients

Who they are

Freelancers, MNCs, startups, companies

in transition

Nationality:

70% Italian, 30% International

What they want

Ready-to-use offices:

Furnished and cabled

Personalizedsolutions:

Service and spaceflexibility

Flexible contracts terms:

monthly, yearly, multi-yearly

SMARTOFFICE – Services

Marketing and Sales

• Online and offline promotion

• Multilingual support team

• Pre- and post-sales customer assistance

Operations

• Planning and management of the technological and architectural setup

• Office management: checkin/out, cleaning, maintenance

• Client services: ICT assistance, extra services

Administration

• Contracts management

• Relations with providers

• Invoicing, receipts and payment control

Complete process management

Transparency

Full visibility of the online booking calendar

SMARTOFFICE buildings are published on:

www.offixspace.com

� Specialized: the best offices in Italy and

Europe

� International: multilingual assistance

service

� Detailed: single building page and mapping

� User friendly: immediate and easy

consultation

SMARTOFFICE – OFFIXspace web portal

SMARTOFFICE – The office web page

Contacts

Services

Enquiry formDescription

Area

City, Address

Map

Gallery

Newsletter

registration

SMARTOFFICE – Owners’ section

Online Calendar and

occupancy

Booking form

and

Client data

SMARTOFFICE – Owners’ advantages

• Operating, commercial and administrative management fully provided by a professional team.

• On time occupancy control

• Operating, commercial and administrative management fully provided by a professional team.

• On time occupancy control

Freedom from management

• Personalized contract terms

• Possibility to terminate the collaboration in view of alternative opportunities

• Personalized contract terms

• Possibility to terminate the collaboration in view of alternative opportunities

Flexible contract

• Revenues dependent on occupancy

• Maximum reduction of vacancies

• Elimination of tentants’ insolvency risk

• Revenues dependent on occupancy

• Maximum reduction of vacancies

• Elimination of tentants’ insolvency risk

Revenue

• Property maintenance to preserve its value

• Property visibility and promotion on international scale

• Property maintenance to preserve its value

• Property visibility and promotion on international scale

Revaluation

Contacts

Piazza 4 Novembre, 7

20124 Milano

Tel +39 02 45557077

Fax +39 02 87344444

E-mail info@offixspace.com

SMARTOFFICE