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Transcript of SmartGrids_WhitePaper
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1 Smart Grids drive integration of utilities and ICT infrastructures
Smart Grids drive integrationof utilities and ICT infrastructures
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2 Smart Grids drive integration of utilities and ICT infrastructures
1. Introduction 3
1.1. Executive summary 3 1.2. Why Nokia Siemens Networks? 4
2. Market view 5 2.1. Market trends 5
2.2. Facts and figures 5
2.3. Regulatory and legislative environment 5
2.4. Environmental aspects 6
2.5. Summary 6
3. ICT in utility networks 7 3.1. Communications backbone 7
3.1.1. Providing carrier grade reliability 7
3.1.2. Evolving to packet technology 8 3.2. Key applications 9
3.3. Control and management systems 10
3.3.1. Data collection and forwarding 11
4. Leveraging Telco capabilities and assets 12 4.1. Breaking down the silos in utility network management systems 12
4.1.1. Open EMS Suite modeling capabilities 13
4.1.2. Application functionality 13
4.1.3. Third party application development capabilities 13
4.2. Charging solutions help maximize revenue opportunities from Smart Metering 14
4.2.1. An effective solution for Smart Metering 15
4.3. Analyze and anticipate customer behavior in real-time 16
4.4. eMobility: proven technology helps address ICT requirements 17 4.5. Managed services improve efficiency and reduce risks for utilities 17
5. Conclusions 18
Smart Grids drive integrationof utilities and ICT infrastructures
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1.1. Executive summary
This paper addresses some of the major Informationand Communication Technology (ICT) challenges
that energy utilities face in adopting Smart Grids.
These challenges go beyond the traditional
requirements to provide highly robust and resilient
communications systems with failsafe redundancy
mechanisms.
As energy utility networks evolve from centralized to
distributed architectures, bidirectional
communications become critical to efficient
operations. Effective bidirectional communications
can help to provide energy generation on demand, as
well as reduce peak loads through intelligent energyconsumption in enterprises and households. Smart
Grids are also driving the integration of utility and ICT
networks. And as these two different infrastructures
converge there are opportunities for energy utilities to
leverage proven experience and assets from the
Telco world.
For instance, Smart Metering applications will create
a trickle of information that very quickly turns into a
data flood. But merely collecting and storing these
increased data volumes is not enough for energy
utilities. They need to be able to process the received
information in near real time - and act on the results.Many of the worlds most successful Telco operators
rely on Nokia Siemens Networks solutions to analyze
and anticipate customer behavior. Utilities can use
the same proven technology to differentiate their
offerings through innovations in service creation and
customer service for example, by creating smart
tariffs. And our next generation network
management systems can also help utilities to bridge
the organizational silos that have been built up as
legacy networks have evolved slowly over time.
1. Introduction
eMobility (transportation based on plug-in electric
vehicles) is another area where Telco capabilities can
provide added value to utilities. Vehicle charging will
happen at different locations and using multiple
service providers - but offering a convenient customer
experience is essential. In order to provide payment
and customer services consolidated through a single
provider, identification, authorization, and roaming
functionalities are needed. These functionalities are
well established in mobile communications and Nokia
Siemens Networks is a market leader in this area.
Our networks handle huge volumes of data andconnect over 1.5 billion customers around the world.
Smart Grids, Smart Metering, and eMobility all have
the potential to disrupt existing value chains and bring
new competitive forces to the utilities market. Now,
more than ever, energy utilities need trusted partners
who can help them to transform their operations and
adapt to new business models.
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5 Smart Grids drive integration of utilities and ICT infrastructures
2.1. Market trendsEconomic recession brings both challenges and
opportunities. And energy is a commodity unlike any
other: it will always be needed, irrespective of the
general state of the economy.
From the demand side the key focus is on improvingenergy-efficiency both consumers and companies
are looking for ways to control their energy usage and
expenditure. From the supply side utilities aim to
optimize energy generation and delivery, and their
own operations. This will be necessary to retain
customers, remain competitive and to meet
shareholder expectations.
Smart Metering is perhaps the most high profile trend
at the moment. However, soon the focus will turn to
service and element management - and how they
can help utilities to produce and deliver electricity
more efficiently. In other words: operating true SmartGrids.
In the longer term eMobility (transportation based on
plug-in electric vehicles) will bring further change.
While the technologies, infrastructures and business
models that are needed are currently immature it
nevertheless has the potential to significantly disrupt
existing value chains in the energy market.
2.2. Facts and figuresResearch reports5estimate that the installed base for
smart electrical meters will grow to 180-200 million by
2014 at a CAGR of 20%. Communication Service
Provider connectivity revenue from Smart Meters is
expected to grow to $5 Bn in 20146. But continuously
falling meter and connectivity prices combined with
funding from governmental stimulus plans are
expected to accelerate Smart Metering deployments.
Governments have allocated significant parts of theireconomic stimulus packages to Smart Grids and as
a consequence utilities have started to spend serious
money. For instance, the Obama administration has
called for the installation of 40 million smart utility
meters as part of its economic stimulus package. In
total $8.1n will be spent by the government and
utilities on Smart Grids7. China is expected to follow
suit with another stimulus package, which aims to
double their output of alternative energy by 2020.
2.3. Regulatory and legislative environment
Because of its crucial impact on society, energy isnever far away from the tables of legislators.
Traditionally this takes the form of ensuring energy
availability, but protecting the environment is an
increasing concern. For example, the EU 20-20-20
directive seeks to lower carbon emissions by 20%
from their 1990 levels - by 2020. Additionally the EU
seeks to increase the share of renewables in energy
use to 20% over the same time period.
The regulatory and legislative environment brings an
aspect of uncertainty to all energy utilities. Indeed as
one industry executive recently remarked: what is a
recommendation today, becomes a requirementtomorrow.
5-6)ABI Research, 2009
7) Matt Rogers, senior adviser to the secretary at DOE quoted in Smart Grid Today, October 2009
2. Market view
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6 Smart Grids drive integration of utilities and ICT infrastructures
2.4. Environmental aspects
Electricity production is faced with ever-intensifyingecological pressures. Reducing carbon footprints and
making sure energy production is as environmentally
conscious as possible is a key priority.
In this respect, Smart Grids are neither a surprising
nor a new idea. It is well known that systems
transmitting and distributing electricity are
exceedingly wasteful (and vulnerable). Huge
amounts of power are lost to technical problems or
theft: up to 10% in the US and Europe; more than
50% in some big cities in developing countries8.
eMobility is another major technological shift with thepotential for large-scale positive environmental
impact. Electric-powered vehicles may also receive
governmental support and incentives (legislative and
financial) to speed up the required investments in
technology and related infrastructures. This will open
up new opportunities for energy utilities to capitalize
on.
2.5. Summary
Change in the energy market is being driven by anumber of compelling external forces including
government stimulus packages, increased legislation
and rising environmental concerns. Reducing waste
and moving to more efficient generation, transmission
and distribution systems is a necessity for energy
utilities. The following sections will explain the role of
communications technology in existing networks,
some of the limitations of these legacy networks and
how ICT can help utilities as they make the
transformation to Smart Grids.
8)Wiser wires article in the Economist, October 2009
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While telecommunication is notthe core, revenue-generatingbusiness for energy utilities,highly reliable communicationsare essential to supportmission-critical activities.
ICT plays a critical role in responding to operational
problems and ensuring that energy generation and
distribution remain at the required levels.
Communications solutions must take into account thestringent safety, reliability and security requirements
placed on energy utilities. Utilities normally require
their own (dedicated) networks because public
networks are either non-existent or unable to deliver
the required bandwidth, network availability, service
quality or security.
The unique operating environments of energy utilities
also place their own demands on how solutions are
built, and the communications systems that are
needed. The walled, electrified, shielded and even
hazardous environments of energy generation and
distribution all have implications for communicationsprojects.
3.1. Communications backbone
Efficient operations necessitate an efficientcommunications system that connects the plants,
facilities and substations. When considering which
technologies to deploy in the communications
backbone, utilities are faced with a number of viable
choices. Naturally, a number of factors will influence
the final decision, including capital expenditure,
operational costs and the existing infrastructure that
may already be in place.
3.1.1. Providing carrier grade reliability
Nokia Siemens Networks has a wide range of end-to-
end connectivity solutions that provide true, carrier
grade reliability and are suited to the needs of utilities.For example, our Narrowband/ Multiservice products
have been developed specifically to meet such
requirements and have been serving utilities for over
20 years9. Teleprotection features help to rapidly
isolate faults in the energy network and prevent
outages and blackouts. These products can cope
with the harshest operating environments and the
most extreme temperature ranges, yet still deliver
network availability of 99.999% and provide very fast
fault recovery (sub-50 milliseconds).
While copper and increasingly fiber are the mainstays
of the communications backbone, microwave radioalso has a role to play. Microwave Radio can be a
popular choice because of flexibility, reliability, and
fast rollout and where other transmission media are
not available because of challenging topography it
becomes the only choice! Nokia Siemens Networks
microwave radio supports a wide range of capacities,
with 99.999% uptime and a variety of protection
features. It is also based on future proof platforms
that are ready to support full packet transmission.
9) Our public references include Tenaga Nasional Berhad (TNB) who provide nearly 40% of Malaysias power generation. Nokia SiemensNetworks products were first deployed in 1989 and there are currently over 6000 nodes installed in TNBs communications network.
3. ICT in utility networks
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Alternatively, Carrier Ethernet technologycan provide a very effective solution bycombining the performance and flexibilityof Ethernet - with the reliability of TDM.Our Carrier Ethernet switches deliver
end-to-end traffic assurance and serviceavailability through guaranteed hardquality of service.
3.1.2. Evolving to packet technology
Because of the growing data demands of SmartMetering and Smart Grids, utilities are increasingly
moving to packet based technologies to provide the
most efficient networks. Where legacy SDH networks
are in place Next Generation SDH10offers a safe,
non-disruptive way to exploit the existing
infrastructure. Our Next Generation SDH has proven
inter-working with IP environments and supports a
wide range of Time Division Multiplexing (TDM),
Ethernet, and transparent interfaces. These allow
different traffic types to be carried seamlessly,
benefiting from the agreed Quality of Service (QoS)
and ensuring the reliable delivery of voice and data.
Due to its inherently synchronous nature NextGeneration SDH is also an ideal solution to support
timing-critical applications.
10)Next Generation SDH (Synchronous Digital Hierarchy) is a development of SDH. Benefits include more efficient and less wastefultransmission of data through the use of Virtual Concatenation allowing for a more arbitrary assembly of lower order multiplexing containers.
Nokia Siemens Networks is also a world leader in
optical transport and our solutions can help utilities to
substantially reduce the total cost of ownership while
at the same time increasing scalability and capacity.
To cope with the highest bandwidth requirements in
the core transmission network Dense WavelengthDivision Multiplexing (DWDM) technology provides
the best solution. DWDM enables the transmission of
multiple wavelengths over 1 fiber, each one carrying
2.5G, 10G, 40G and in the near future 100G. While
these bandwidths may seem somewhat excessive
today, they do provide a future-proofed solution when
planning for the demands of the next generation of
utility networks.
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3.2. Key applicationsManaging energy generation and distribution relies
on a number of key applications. The applicationsused are mission-critical in nature due to their close
connection and/or interlinking with operational
technology.
The applications run on a highly reliable and
redundant backbone that handles both theapplications and the data related to security,
protection, SCADA11, telemetry and control. The
backbone is used simultaneously to provide
operational voice capabilities and even physical
security applications from CCTV to intrusion
detection. In addition, latency-sensitive TDM
networks and high-capacity Ethernet networks
support voice and data transmission between
locations.
Applications must also be able to support the wider
company infrastructure for instance, integration with
business information and other operational and ITsystems.
11) Supervisory Control and Data Acquisition - a computer system monitoring and controlling an operational process.
Fig 1: Key ICT applications in utility networks
Broadband services
CCTV Video surveillance
Communication networksand solutions metering
SCADA for grid supervision and control
Network administration
TDM network management
TeleprotectionRedundant fibre optic/microwave backbone
Public address system
Emergency phone
Surveillance camera
Bandwidth for leasing purposes (e.g. TV, data)Substation
End-user Industry
Telephone communications
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3.3. Control and management systemsElectricity grids are for the most part controlled by a
variety of legacy systems that are purpose-built for a
specific task or function. While in themselves these
systems work extremely well, providing unified and
efficient management of them is a challenging task:
Incompatibility different systems cannot
share data with each other
Non-automation operational processes
are cumbersome, because manual steps
are required to exchange information
between various teams or departments
Separation the network models are built
separately for each application
Lack of reusability it is difficult to give
access to the data residing in the systems
to third parties that may require data for
their own planning or reporting purposes
Cost factor maintenance of bespoke
systems is increasingly expensive
These systems have been developed for existing grid
architectures with specific emphasis on current
fluctuation management, energy generation and
demand balancing. An example of the existing
architecture is shown below:
Fig 2: Example of a legacy control and management architecture
External Systems (ERP, CRM, Work order mgmt etc.)
Data Communication Network(point-to-point, narrow bandwith)
SCADA and other local control systems
OPERATIONS CENTER:Used for specific tasks only
LOCAL MANAGEMENT:Day-to-day managementheavily dependent on this
Applicationsdeveloped for asingle task
Interactionbetween systemstailor-made
Process modelingand developmentdifficult
Local interactionwith the network
Pre-plannedscenarios
Proprietarysystems formanagement andcontrol
AssetMgmt
FaultMgmt
PerformanceMgmt
Simulation Control
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3.3.1. Data collection and forwarding
The current mechanisms for collecting data and
passing it to the management system (e.g. SCADA)
are based on purpose-built point-to-point
communications. In order to provide additional data in
near real time bandwidth must be increased and new
sources of data need to be made available. New
sensors and probes will also be needed to collect thedata.
Unfortunately, on its own this is not enough! The data
needs to be made available to the various control and
management systems that may need it. Formatting
and forwarding the data is also required. This is
because each application or system has its own way
of modeling the network and therefore no consistent
way of representing the data exists.
Furthermore, interaction between the control and
management applications is cumbersome due to the
fact that they have not been designed for this
purpose. Thus multiple manual processes are
needed to transfer data from one system to another
or to perform data analysis in another system.
Consequently, the overall network operation can be
both error-prone and inefficient.
As Smart Grids are deployed, more dynamic
management of the grid becomes necessary and the
bottlenecks and inefficiencies caused by these
systems will become unacceptable for energy utilities.
The diagram below provides a simple illustration of
the layered architectures that can be used in future
control and management systems:
Fig 3: Layered architecture for use in future control and management systems
External Systems (ERP, CRM, Work order mgmt etc.)
Enterprise Integration Bus
Authorized Network Modeling Layer
Data Communication Network(IP-based, broadband)
SCADA and other local control systems
OPERATIONS CENTER:Used to manage thenetwork as a whole
LOCAL MANAGEMENT:Needed only forspecific tasks
Applications sharedata and models
Flexible use casesand processes
Third partydevelopment andstandardcomponents used
Close to real-timeupdates ofnetwork status
Dynamic networkoptimizedend-to-end
Standards-basedcontrol andmanagementinterfaces
AssetMgmt
FaultMgmt
PerformanceMgmt
Simulation Control
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Developer tools Customer-developedEMS applications
Open EMS Suiteapplications
Softwaredevelopment kits
FM Platform:- FM engine- Monitoring
tools
PM platform:- PM engine- Reporting
tools
Application platform
GUI framework (web, Java-rich
client)
Application Platform Services- Topology (MDF)- Licensing
- Security- Adaptation management
MediationFramework
O&M Agent
- XML- SNMP
- OSS/J- NE3S/SOAP
O&M Interfaceelements
Customer-developedinterfaces
4.1. Breaking down the silos in utilitynetwork management systems
As discussed in the previous section, the
communications networks of many energy utilities
have evolved slowly over time to meet the needs
from the industry for well-proven and resilient ICT
infrastructures. Unfortunately in many cases this has
left a legacy of fragmented technologies and systems
in use which is often reflected in organizational silos
and sub-optimal processes.
In order to cope with the additional challenges posed
by Smart Grids, energy utilities need an integrated
ICT infrastructure that supports different applications,
and avoids duplicated investments.
Nokia Siemens Networks has created a next
generation management system platform called
4. Leveraging Telcocapabilities and assets
Open Element Management Suite (OES) for use in
the telecom market. OES has been specifically
developed to accommodate multiple technologies in
network management something that would also
benefit utilities.
OES incorporates powerful network modeling
capabilities that can accommodate the different
vendors and technologies that will be needed when
deploying Smart Grids. These have been developed
to provide management functionality for millions of
individual managed objects (MOs) both physical
and logical, and to allow the collection of data from
these MOs. The key difference to existing
management system architectures is that the model
resides in a system dedicated for the purpose, rather
than being built into each separate system or
application.
Fig 4: OES building blocks
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4.1.1. Open EMS Suite modeling capabilities
OES contains an advanced technology called Instant
Adaptation Architecture (IAA). IAA allows easy and
modifiable adaptation of various types of equipment,
and it also notifies the applications of changes in the
network.
IAA provides the users of OES systems with thefollowing advantages:
4.1.3. Third party application development
capabilities
OES has been designed to fit into an ICT
environment that requires efficient informationsharing. It includes multiple interfaces to make the
data available to other applications and systems.
Most importantly, application development can be
performed quickly and simply.
For example, Irish company ServusNet has
developed a management solution based on OES
that delivers reduced operational costs and improved
efficiencies for wind farm operators12.
OES enables the effective integration of third party
applications into the same run-time environment13,
thus ensuring that the applications can share the
same data on the network topology (element naming,
connectivity, capabilities and restrictions). This leads
to efficient design of operational processes e.g.
related to fault-finding and corrective actions as well
as network optimization and simulation. Because
third parties can develop applications within the OES
framework energy utilities can freely select the
application that best suits their purpose rather than
being dependent on a single supplier.
Functionality typically residing outside of the OES
system includes the following systems:
12)For more information please visit: http://www.servusnet.com/home/index.php
13)Nokia Siemens Networks provides a Software Development Kit, newsletter and developer forum to help software developers createapplications on top of OES as well as facilitating adaptations to multi-vendor network elements
Quick integration of new network
elements directly or via existing
SCADA systems
New types of elements can be
introduced using simple metadata
(no coding needed)
Efficient tools to model network
elements and create metadata
Minimum interruption at runtime
when deploying new adaptations
IAA is also tightly linked to the adaptation capabilities
(i.e. data feeds into the system). Multiple protocols
are available to connect the system to different
SCADA systems or the network infrastructure itself.
Most importantly these adaptations are separate
software modules which means that they can be
updated and modified independently of the OES
platform itself, or the applications that have been
developed on top of OES.
4.1.2. Application functionality
In addition to the platform capabilities of OES, it also
contains the following application capabilities:
Event and fault management
and correlation
Performance data collection,
storage and analysis
Graphical User Interface (GUI)
development tools
Trouble ticketing systems
- e.g. Remedy ARS
Graphical Information
Systems (GIS) - e.g. ESRI
Workforce management
and automation systems
- e.g. Microsoft
Financial and Enterprise
Resource Planning (ERP)
systems - e.g. SAP
Enterprise identity
management systems -
e.g. IBM Tivoli
Interfaces and integration capabilities exist for all of
these. To help break down the barriers between silos
and lower the Total Cost of Ownership during the
operational lifetime of the control and management
system we have implemented open and
standardized interfaces to outside functionalities.
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4.2. Charging solutions help maximizerevenue opportunities from Smart MeteringThe ability to make meter readings in near real time
opens up opportunities related to so-called smart
tariffs. A good example is where the price of the utility
depends on seasonal or daily changes in utility
consumption. Meter data collection and consumption
analysis will shift from yearly overview to daily, hourlyor even more frequent insight and detailed invoicing
will be possible every month. If the energy utility
decides to increase (or decrease) the price of the
utility, the new tariff can be introduced almost
immediately without sending the workforce into the
field to read and reset the meters.
Smart Metering is a stepping stone towards smart
grids, and will bring more transparency to consumers
and help utilities to reach the energy efficiency targets
set by governments. The other drivers for energy
utilities are operational efficiency, reduced theft/loss,
demand management, customer service, and
changes in the competitive landscape.
Energy utilities with legacy ICT systems face a
challenge to handle the much larger amounts of
metering data. Smart meters with bidirectional
communication need to be installed and an ICT
infrastructure capable of coping with the resulting
data flood is required.
The collection of charging data needs to happen in
near real time14. Although the amount of data per
charging record is small, due to the large number of
customers and increasing frequency of the data
uploads the total amount of data handled will become
very large, very soon. Nokia Siemens Networks
charge@once product family has been developed to
deal with very large amounts of data in near real
time15. This capability ensures that adequate
scalability and performance in meter data
management solutions is available from the start,thus avoiding potential bottlenecks which could slow
down the deployment of alternative tariff structures
and the growth of revenues.
Charge@once provides all the necessary
functionality to collect meter data from the smart
metering infrastructure and deliver it to the existing
billing system of the energy company. It is very
important to note that the existing billing system can
continue to provide its current functions - and
therefore risks from customer and data migration can
be avoided.
14) In some countries it may be necessary to provide pre-paid electricity to ensure accurate billing of electricity, if conventional banking facilitiesare not available.
15)The strict requirements of the telecom industry (especially for pre-paid environments) have been met with charge@once which lends itselfwell to the energy sector.
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Supports flexible energy trafficcontrolled by energy provider
Interface to energy provider invoicing/financial system
Energy billing supporting postpaid, prepaid, hybrid
Consumber data & energy comsumption history
Meter data collection & storage
Energy service rating
& bonus programs
Energy charging layer
charge@once unified
charge@once mediate
Offermanager
Integrationlayer to energy
Billing
Centralizeddata bases
Charging &rating engine
Data collectionfrom meters
4.2.1. An effective solution for Smart Metering
To fully exploit the opportunities presented to utilities by Smart Metering Nokia Siemens Networks proposes an
effective two-layer solution, which is shown below:
At the Enterprise layer, the tasks are standard across
industries and energy utilities may choose to use their
own Customer Relationship Management (CRM),
ERP and billing systems. However, charge@once
business can also provide customer care, reporting,
invoicing, payment collection, and accounts
receivable for relevant energy services. In addition,
Service Oriented Architecture (SOA) over Enterprise
Service Bus (ESB) is used. This allows easy
interworking, and for changes to be made without
significant impact to the other enterprise systems.
create alternative billing methods for consumers
utilize alternative charging options to manage energy consumption
create incentives for consumers to generate energy themselves reduce time-to-revenue for their own renewable energy investments
Process templates are pre-integrated with charge@
once unified which means that payment methods are
efficient and accurate.
At the Energy Charging layer, charge@once mediate
manages the collection and storage of metering data,
while charge@once unified provides the core
charging solution (see below). Specific functionality
for energy utilities is delivered through charge@once
customization capabilities.
Amongst other benefits, the Nokia Siemens Networks charging solution allows the energy utilities to:
Fig 5: Two layer architecture of the solution
Fig 6: Charge@once delivers specificfunctionality for utilities
Unified andcustomer centric
Enterprise layer
Energy charging layer
Enterprise layer
charge@once business
Energy charging layer
Integration
layerCustomer care
Customer selfcare
Order management
Reports
Invoicing
Account receivables
Collections
Integration logic
CRM ERPinvoicing Billing
Billing
Unifiedcharging
Mediation
Centralizeddata bases
Charging &rating
Mediation
charge@once unified
charge@once mediate
Productlifecycle
management
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4.3. Analyze and anticipate customerbehavior in real-timeThe evolution to Smart Grid technology also provides
an opportunity for energy utilities to analyze and
anticipate customer behavior in real-time. In mobile
communications, Telco operators are facing
increasing price competition and commoditization
pressures. Many are responding by using customerinsights to drive innovation in service creation and to
differentiate through customer service16. In mobile
communications customers are referred to as
subscribers but nevertheless there are many
similarities to the challenges now facing the energy
utility industry. And more and more frequently
communications solutions are being deployed in
scenarios where the subscriber is not a person, such
as with machine-to-machine applications.
In addition, Nokia Siemens Networks supports the
creation of new applications by partners17and the
openness of the system itself permits easy integration
of utility-specific applications. One-NDS and Nokia
Siemens Networks applications are hosted on open,
commercial off-the-shelf (COTS) computer hardware,
and the applications run on open, standard Solaris or
Linux IT platforms. Consequently, utilities may find
that the capital cost of introducing this new
architecture is much less than that of maintaining
legacy silos systems. Administrative costs are also
lower because all subscriber data is held in one
place, eliminating problems associated with the
synchronization of service data across many
systems, and speeding up time to market.
One-NDS and all Nokia Siemens Networks-supplied
applications have been proven to scale from 100,000
to over 250 million subscribers, letting utility
applications start small and scale up according to
needs. Data can be held across 1 to 256
geographically separate sites, thus providing the high
resilience that energy utilities need from network
disruption.
Nokia Siemens Networks Subscriber Intelligence
Framework is a complementary solution that
shadows One-NDS and allows one or more
concurrent applications to access One-NDS and
historical data warehouses. Information can be
processed in sub-second near real time without
degrading the One-NDS performance. Data such as
identities, locations, devices, preferences and
network usage status can all be stored in a single
repository and because it can be accessed in real
time it provides a powerful analytical tool for utilities toexploit.
Besides the profiling of customer utility usage
patterns, which allows for the creation of smart-tariffs
as described above, the behavior of the utility devices
themselves can also be seen, analyzed and acted
on. For example, a change of state for a fixed sensor
if it is detached from the network due to loss of power
or coverage, or if pairing between the device and a
SIM card or unit is broken.
16)As an example, see Nokia Siemens Networks report The drive to enrich customer experience: http://www.nokiasiemensnetworks.com/sites/default/files/Enriched_Customer_Experience.pdf
17)SDM Partner Program provides a professional framework including Software Development Kits, reference documents and training thatallows developers to build on the success of our market leading Subscriber Data Management solutions.
Nokia Siemens Networks is the
worlds leading provider ofSubscriber Data Managementsolutions, with around 1 billionsubscribers in 48 countries. Ourproven solutions are based on theOne-NDS unified data repository,and include other elements suchas the Subscriber IntelligenceFramework.
Nokia Siemens Networks One-NDS is an open,
customer-centric directory containing all subscriber
and service data in one logical entity for existing and
future domains and applications. Nokia Siemens
Networks applications provide the standard building
blocks for mobile, fixed and converged networks
including Home Location Register (HLR), Home
Subscriber Server (HSS), Authentication,
Authorization and Accounting (AAA), Equipment
Identity Register (EIR), Mobile Number Portability
(MNP) and Bootstrapping Server (BSF). Many of
these can be used by utilities. Open interfaces enabledata to be linked to business applications such as
reporting, analytics and dashboards, giving the ability
to fully leverage knowledge about customers.
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17 Smart Grids drive integration of utilities and ICT infrastructures
4.4. eMobility: proven technology helpsaddress ICT requirementsElectric Mobility (or eMobility) based on plug-in
electric vehicles is expected to have a
transformational effect on several aspects of the
modern economy: automobile manufacturing,
electricity generation & distribution, primary energy
consumption and transportation infrastructure. It alsohas the potential to disrupt existing value chains and
introduce innovative services and business models.
While the excitement around eMobility is quite
evident from various announcements around the
world, large scale deployment and successful market
development depend on overcoming many
challenges in the energy, automotive and ICT
sectors. Load station infrastructure is required to offer
access to adequate charging in different areas, to
support longer driving distances. Offering a
convenient customer experience is essential for
example, vehicle charging from multiple locations and
service providers but with payment and customer
service consolidated by a single provider. To provide
user friendly and secure charging mechanisms
identification, authorization, and roaming
functionalities are needed.
These functionalities are well known in mobile
communications, meaning that the ICT infrastructure
needs of eMobility can be addressed through proven
technology. And as mentioned in the previous
sections, Nokia Siemens Networks is a world leader
in these areas18.
4.5. Managed services improve efficiencyand reduce risks for utilitiesManaged services provide a tool to improve efficiency
and operational performance as energy utilities face
up to the challenges of changing consumer demand,
ever-changing regulatory frameworks and an
uncertain economic climate. They also allow utilities
to free up their own resources (both human andcapital), allowing them to focus more closely on their
core business.
Nokia Siemens Networks provides a range of
managed solutions to operate communications
networks and optimize end-to-end performance,
service platforms and communications terminals.
With extensive experience of successful managed
services projects we can help design and implement
the best business models for utilities - based on agile
and efficient processes.
Managed services can deliver faster time to market
and reduce the risk of introducing new technologies
and end-user services. Operational efficiency
improves through guaranteed service quality, the use
of global best practices and a single point of contact
for network operations. As a business strategy,
adopting managed services depends on choosing the
right partner. Nokia Siemens Networks is a trusted
partner for major companies around the world and in
addition has a very strong track record of managing
multi-vendor technology networks. Our portfolio
includes:
Outsourcing: Reduced risk and sharper
business focus
Build Operate Transfer: End-to-end
introduction of new technology
Operations Start Up: Start-up support and
competence transfer
Managed Service Operations and
Assurance: combines assured end-user
quality of experience and efficient service
operations
18)For example, 20% market share in mobile prepaid charging and over 1 billion subscribers using our Subscriber Data Management solutions
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18 Smart Grids drive integration of utilities and ICT infrastructures
External forces such as government stimulus packages, and rising environmental
concerns are accelerating the adoption of more efficient power generation,transmission and distribution systems
As Smart Grid technologies are deployed they are driving the integration of
traditional utility networks with modern ICT infrastructures
As utility and ICT infrastructures converge, knowledge and experience from the
Telco world can be applied to the challenges that energy utilities face
These challenges include operational silos caused by fragmented legacy control
systems, and handling vast amounts of data from smart metering applications
Nokia Siemens Networks OES platform can help utilities to break down the
barriers between silos by providing open and standardized interfaces, andeffective network management across multiple technologies
And our charge@once solution can help utilities to process near real time data
from smart meters and deliver the most effective tariffs to customers
Nokia Siemens Networks is also the clear number 1 in Subscriber Data
Management with around 1 Billion customers served
Energy utilities can also use our well proven products to gain insights about their
customers
By analyzing customer behavior patterns utilities can differentiate through
innovative service offerings and improved customer experience
In summary, Nokia Siemens Networks has experience providing reliable, complex
and secure end-to-end solutions - in a sustainable manner
We believe that these strengths can be a major asset for energy utilities as they
adopt Smart Grids.
5. Conclusions
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Copyright 2009 Nokia Siemens Networks.All rights reserved.
Nokia Siemens Networks Corporation
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FI-02022 NOKIA SIEMENS NETWORKS
Finland
Visiting address:Karaportti 3, ESPOO, Finland
Switchboard +358 71 400 4000 (Finland)Switchboard +49 89 5159 01 (Germany)
Nokia is a registered trademark ofNokia Corporation, Siemens is aregistered trademark of Siemens AG.The wave logo is a trademark ofNokia Siemens Networks Oy.Other company and product namesmentioned in this document maybe trademarks of their respective
owners, and they are mentioned foridentication purposes only.
Nokia Siemens Networks 11/2009
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