SMART SOLUTIONS FOR A DIGITAL WORD

ENERGY & UTILITIES

www.indracompany.com

More than 140 Utilities worldwide support their key business processes using Indra’s Solutions

ENERGY & UTILITIES SMART SOLUTIONS FOR A DIGITAL WORD

ENERGY & UTILITIES

InGEN - Energy Manageme

Power Gas Water

Solutions and services

nt

ENERGY GLOBAL OFFERING

Own Solutions Third Party Solutions Services

Consulting

• Strategic and business consulting

• Organization and systems consulting

• Improvement of Operations

> Digitalization

> Mobility

> Asset Management

> IoT Gateways

> Smart Homes

> Etc

Digital Solutions

• Internet of Things Solutions

• Analytics and BigData

• Mobility Solutions

• Cybersecurity

• Cloud (XaaS) Services

• Social Media Solutions

Systems Integration

• Plant Management & Optimization

• Energy Markets and ETRM

• Network Management / Smart Grids

• MDM (Meter Data Management) & MDC (Meter Data Capture)

• Energy & Water Efficiency

• Commercial Management System

• ERP & SMAC Solutions

Managed Services

• Application Management (AM)

• IT Outsourcing

• Business Processes Outsourcing (BPO)

• Indra Cloud Services

Energy Technologies

• Assets Monitoring and Performance Technologies

• Physical and Logical Security

• Substation Control Equipment

• Metering Systems / Smart Metering (AMI/AMR)

• SCADA Control Systems

• Energy Efficiency Solution

InGEN is a comprehensive and modular solution capable of fully supporting the processes involved in energy management, for Generation & Distribution companies and other energy market participants.

InGEN integrates, on a common and unified vision, the whole energy management business, from operating plants to the generation portfolio management and operation in energy markets.

This integrated view of the energy management is based on more than a decade of accumulated experience with implementations in multiple countries, managing all types of generation technologies and operating under different types of energy markets.

Real-time Connectivity: Robust connectivity with process variables.

Analytical capability: Allows analysis from basic levels (plant and hourly detail) to fully aggregated levels (Country / Company and monthly / yearly breakdown).

Modularity and Scalability: The modularity of the solution architecture allows easy escalation on both functionality and number of managed assets.

Globality: Geographic assets management with multi-zone, multi-connection, and multilingual capacities.

ERP Integration: Full integration with ERP systems.

ERP

Renewable Control OTHER CONTROL SYSTEMS

iSPEED REAL TIME INTEGRATION

Energy Planning

Water Management

Fuels and Trading

Predictive Monitoring

Performance Monitoring

Monitoring Center

Plant Operation Plant Maintenance

Centralized management

Plant Management

Information Integration

Plant Control

KPI’S ANALYTICS

INTEGRATION AND DATA MANAGEMENT

INSTRUMENTATION AND CONTROL

OPERATION AND MAINTENANCE

MONITORING AND ANALYSIS

Advance maintenance

Warehouse and spare parts

Maintenance management

Safety and Environment

Operation management

Performance monitoring

Energy efficiency

Prognosis

Predictive monitoring

Condition monitoring

Mobility

GIS

Document management

Digital training

New technology trends provide a lot of possibilities and advantages for training not only industry new professional and get them promptly ready to perform complex operations, but also in the case of experienced workers to keep them updated and close to the cutting edge technologies they have to use in their daily jobs.Indra's digital training portfolio involves the use of new immersive technologies (training simulators, serious games, and gamification) and other digital platforms (virtual or augmented reality) for professional training activities. Some of the initiatives and services that Indra's Digital Training unit provides to Energy and Utilities companies are based on:

Training simulators

This is the most established Digital Training area so far since the use of simulators in training environments dates back several years ago. The target of training simulators is replicating the facility operation environment as accurately as possible so that regular or emergency situations can be re-created in a risk-free environ-ment. Simulators are used in instructor-led training sessions and are mainly targeted to the facility operation personnel.

Serious Games

A Serious Game is a game designed for a primary purpose other than pure entertainment mainly oriented to training. Under the 'Serious Games' denomination several applications are grouped sharing a common philosophy: replicate field scenarios to train the company personnel in situational awareness. Some of them may involve 3-D scenarios, other will refer to personal equipment to be used in certain operations, etc. Their main application areas are equipment mainte-nance and H&S requirements.

Training of maintenance personnel or field operators in charge of the local operation on the equipment has resulted in so-called “3D Serious Games”. These games make possible an immersive training for the trainees using a detailed 3D representation within a virtual reality environment. These games are classified into the “First-Person” category, in which the user can carry out actions requiring a certain degree of skilfulness in a detailed 3D environment and into the “Point and Click” category more focused in H&S practices where the user is able to visualize his location in a simplified version of the industrial facility.

Gamification

Using gamification techniques (i.e., gamelike elements) and simulation models it is possible to train the company staff at different levels and help them apprehend and understand business concepts difficult to be grasped in a traditional learning environment (classes, self-study, etc.). The main objective of these applications is to offer a risk-free hands-on experience platform to consolidate the previously acquired trainee's knowledge.

ENERGY & UTILITIES

Asset Management

Energy companies are subject to increasing quality, safety and environmental constraints that, in a highly competitive arena, call for the maximization of asset reliability, efficiency and flexibility, while operation and maintenance costs are reduced.

An asset management system is a major contributor to improving the return on investment and maximizing the company profitability. Asset Management is a data intensive process requiring procedure definition and the implementation of tools to gather, manage, analyze and share the information that, as a result, becomes an integral part of the production process itself. With the goal of meeting these challenges and with the background of a sound business and technology knowledge, Indra has an integrated offering of both products and services to help its customers define, implement and accomplish the Smart Asset Management.

Indra’s proposal combines the business expertise, the technical experience and the capabilities to develop, implement and integrate information systems (owned or third-party’s), to define and deliver the best solution for each customer. Indra’s offering includes consulting services to assess the current situation, define the Asset Management-related objectives, set up an action plan to identify resources and the scheduling to reach the desired goals, develop the necessary methodologies and procedures or assist the customer during the implementation, assessment and improvement of the Asset Management system. Besides, Indra’s portfolio incorporates technical support services, training and remote monitoring services.

Main applications of Serious Games

SERIOUS GAMES

3D

Training and learning

through the combination of different

skills

Real-world scenario

simulation for a better

knowledge, training and

improvement

Self-training process

implementation Certification and evaluation

processes

Support and reinforcement

of task execution

Uses Cases

Conventional Power Generation

Renewable Power Generation

Transmission and Distribution

Oil & Gas

ENERGY & UTILITIES

InGRID – Modular architecture for a full coverage of the Grid Management business processes

Modules and Interoperability:Standards-based interoperability, enabling integration with call centers, business systems, management systems, measure-ment, and other agent’s systems, providing operators and managers with a complete and holistic grid view.

InGRID supports current and future requirements of the grid transmission & distribution companies through a modular solution based on five basic principles:

ACTIVE GRID MONITORING

Active Grid Menagement

Smart meters, Distributed generation, inverse power flows, new digital prosumers, storage and operation closer to the limits are radically modifying the conditions under which distribution grids operate impacting their reliability and efficiency.

The combination of these business challenges with massive volumes of information generated by the new distribution grids and the big number of assets to monitor and control down to the customer level, require the convergence of Information and operation Technologies (IT+OT) into a common grid monitoring platform for the active management of the grids.

Indra’s Active Grid ecosystem supports the dynamic operation of a distribution grid where intelligent grid assets, connected consumers and new distributed energy resources continually interact in a more reliable and efficient grid operation.

The Active Grid ecosystem

GRID ANALYTICSMassive data analysis for continuous business improvement. Extend the life of your assets, continuallly measure, monitor, and forecast key trends and causes in your grid through performing massive data analysis (big data).

InGRID Real time Grid monitoring and control. Monitor, analyze and optimize the grid (HV, MV, LV) in real time using distributed and scalable technologies.

iSPEED Open Real Time Interoperability. Open interoperability in real time between devices, nodes and systems in the common data space of devices, assets and systems. Availability of the key information in real time and reliable and secure communication.

NODE #1Edge Intelligent Nodes. Applied INTEL and industrial Internet of Things (IoT) technolo-gies to equip the substations with intelligence to integrate, process and dynamically asses and control risks. Multi-protocol, flexible SW deployment, remote management, etc.

USE CASES: • MV/LVMonitoring

• DERIntegration

• Asset ConditionMonitoring

iSPEED REAL TIME INTEGRATION

InGRID DMS

Network Operation

InGRID WFM

Work Force Management

InGRID NDM

Network Development &

Maintenance

Meters / Devices Substations Distributed Generation

InGRID PLANNING

Network Planning

COMMUNICATIONS (GPRS, PLC, RF, WIMAX…)

SCADA Head-End Communications

DASHBOARD

InGRID Distribution Automation

IGEA Geographic Information System GIS

Geo-referenced Information: All modules are supported on GIS advanced features, allowing a clear view of the grid status, as well as all the relationships among its elements.

Smart technology: Includes advanced analytical and simulation capabilities to allow fast grid diagnosis and effective identification and implementation of optimal resolution strategies.

Real-Time: Integrated with SCADA systems and field devices through our real-time platform (iSPEED), enabling distributed intelligence, real-time monitoring and decision making.

Smart Grid support: Ready to support coordinated demand response, distributed generation, storage and active grid elements.

ISPEEDREAL TIME INTEGRATION

Meter Data Management (InGRID MDM)

Energy Control & Losses

(InGRID ECL)

InGRID Metering

Meter Data Analytics

(InGRID MDA)

Energy Efficiency Platform

(InGRID SES)

Meter Data Capture

(InGRID MDC)

Other Head- Ends

Big Data

Big Data Analytics

Analytics Security

Integration with Backend

Edge Intelligent Nodes

RT Unified Data Space

RT Monitoring & Control

Grid Analytics

Grid Sensors, analyzers, Fault detectors, etc.

Primary & Secondary Substations

Demand Management (Home, Building, Industry)

Distributed generation Storage, EV infrastructure

RT Grid Analytics

AMI

SCADA

RT Grid Analytics

RT Grid Analytics

DMS

Edge Devices

InCMS has been included in Gartner’s Magic Quadrant in the CIS (Customer Information System) category for the last 8 years.

IInCMS - Customer management System

InCMS is an integrated, modular system designed to support customer management, invoicing and collection for utilities and energy companies. Its highly configurable functional structure has been designed to meet the requirements of a dynamic market in constant evolution, which have already been covered in more than 90 implementations from 1998.

ENERGY & UTILITIES

InGRID – Smart Energy Services for Homes, Buildings & Industries

SMART HOME

Indra offers a comprehensive Solution to manage, supervise and control consumption, events and processes from a large number of points, remotely and in real time.

GATEWAY NODE#1. The epicenter of all communications.An intelligent gateway remotely managed based on low-power electronics, Embedded Java and a standard modular architecture, configuring a compact yet powerful machine.

Household and Small Businesses are able to view and manage energy consumption, anytime, anywhere, using a friendly user interface both in mobile app and via web. Lightning control, confort or security sensors, measurements devices and actuators are offered.

Smart Architecture for a Smart Solution.

Based on our experience in Energy Efficiency Management and Internet of Things, Indra’s platform allows us to offer our customers an advanced system for monitoring and control based on open standards IoT-Big Data and Cloud integration.

SMART BUILDING & INDUSTRY

Customers with large amount of supply points can visualize their overall energy usage in a more accessible and interpretable way. It is able to handle these large amounts of data thanks to the synergy between Node#1 and SOFIA2 and their outstanding capabilities.

COMMERCIAL SERVICES

CRM

New Connection- Contracting

Billing

Collection- Debt

Management

Accounting

COMPLEMENTARYMODULES

- MOBILITY

Mobile Reading APP

Billing on Site APP

Work Force Management

(WFM)

MULTICHANNEL TOOLS Self-Service (web, APPs,

kiosk)

Integration IVR, CTI,

email, SMS

e-payment, Credit Card,

ATM

Integration Mobile

Payments

Content Management

Integrations

Financial System

Pre-Payment

IGEA InGRID NDM

InGRID ECL

InGRID WFM

InGRID MDC/MDM

InGRID DMS

TECHNICAL SERVICES

Reading

Device Management

Field Orders

Campaigns

Frauds

HCM System

InGRID PLANNING

SERVICES INFORMATION SERVICES

Conversion Tool

Architecture Framework

Transactional Reports

Operational Data Store

CommercialModule

Distribution Module Third Party Product

Documental Management

iSPEED IoT Platform

Sensors/Actuators

Node#1

Comp.2

Comp.1

Comp.3

Comp.4

0010 101011 1011

SMART ENERGY

MINSAIT

Minsait is the division of Indra specialized in innovation and digital transformation that combines business and technology capabilities in an integrated ecosystem of disruptive end-to-end solutions, FEEP, that provides new business models, keeps you constantly connected to your customers and society, optimizes your opera-tions, and safeguards your digital footprint.

Value Contribution

Mobility Social

CloudInternetof Things

Analytics

Exponential

Multiplier

Additive

Enabler

DigitalBusiness

Rev

enue

mod

elB

enef

it s

hare

Indi

rect

inco

me

subs

crip

tion

Tran

sact

ion

How you behave

Pre-emptive

Predictive

Proactive

Passive

What you sellContentServiceProductMateria

l

Who you sell to

Machine

Collective

Consumer

Business

ForeseeForesse new business model

EngageEngage customers& citizens

EmpowerEmpower operations & technology

ProtectProtect the digitalfootprint

Integrate, implement and operate Solutions & Services in the short-term, considering the strategic vision in the medium-long term

FEEP Protect Solutions

We manage risk by protecting our client´s critical assets, safeguarding the identity of our client´s digital footprint in a hyperconnected world.

ü 360-degree cybersecurity: an end-to end response to global threats

ü Smart borders: Maximum efficiency and security for a global environment

ü Training in cybersecurity: training new professionals in cybersecurity, practicing with live ammo.

ü End to-end fraud management to protect the value of organizations

ü Advanced risk management that helps to protect the profitability of capital.

FEEP Engage Solutions

We develop interaction and personalization capabilities to enrich the customer experience and society through the transformation of traditional channels, the development of interactive channels and the orchestration of contact points.

ü Advanced Contact CentersBeyond efficiency: interaction with guaranteed satisfaction.

ü Excellent Sales forcesCommercial productivity compatible with great costumer experience.

ü Social mediaas a new research methodology to detect market and consumer insights and trends that will help us to improve customer experience and add value to the business by attracting new customers and increasing loyalty.

ü Omnichannel experience: Adding consistency, simplicity and interaction to multiple channels.

ü Micro-segmented value proposition: A micro-segmented go-to-market strategy to increase sales and profitability.

Bolts24x7x365service andsales

Prediction andinteligence

Analytics

Omnichanneladding value

SocialContactCenter

Creating a motivatedteam, trained and

Qualified

In the

Moment ofTruth

Integrated in the

CustomerJourney

No back affice tasksthat can not be

automated

Increasedsales perexecutive

CSI / NPSimprovement

Increasedconversionrates

Opertioncostreduction

360º

CLIENT

COMPREHENSION ENTREPRENEURSHIP

COLLABORATION

FEEDBACK

EXPERIENCEA COMPLETE OMNI-CHANNELMARKETING SOLUTION

KNOWLEDGE

SOCIAL

S

MOBILE

M

ANALYTICS

A

CLOUDVoice

Online

Physical Presence

IoTC

ACTION

DEVICES

COMMERCIALAGENT

PARTNER

POSKIOSKS

SOCIALMEDIA APP

PORTAL

CALL CENTER

ENERGY & UTILITIES

Over 140 Utilities use Indra’s technology solutions

ü More than 100 million customers managed through Indra’s commercial systems.

Imagine what the future can bring us?

At Indra, we constantly do.

ü More than 700 Energy Companies are managed with Indra’s Solutions. ü More than 70 Utilities usa our Distribution Systems.

E&W Authority (Bahrain) Cepalco (Philippines)

MIDDLE EAST– ASIA – PACIFICOMeralco (Philippines)Maynilad (Philippines)Manila Water (Philippines)

Caltex (Australia)Origin (Australia) PLN (Indonesia)RAWEC (Saudi Arabia)

AFRICAONEE (Morocco)KPLC (Kenya)ENEO (Cameroon)EEPCO (Ethiopia)NCWSC (Kenya)KENGEN (kenya)UMEME (Uganda)ZESCO (Zambia)ZETDC (Zimbabwe)GECOL (Libya)ESCOM (Malawi)EDM (Mozambique)ECG (Ghana)KETRACO (Kenya)

AMERICAEnerguate (Guatemala)Ecopetrol (Colombia)Cemig (Brazil)Elektro (Brazil)OSE (Uruguay)UTE (Uruguay)AES SUL (Brazil)CPFL (Brazil)Aguas de Hermosillo (Mexico)Aguas de Monterrey (Mexico)Cadafe (Venezuela)Hidrocapital (Venezuela)Seneca (Venezuela)Disnorte-Dissur (Nicaragua) Electricaribe (Colombia) Eleval (Venezuela)Eletrobras (Brazil)CEEE (Brazil)Energisa (Brazil)Emdersa (Argentina)EEC (Colombia)Epsa (Colombia)Grupo EMEL (Chile)Petrobras (Brazil) RGE (Brazil) Chevron (USA)AyA (Costa Rica)Aysa (Argentina)Edelap (Argentina)

EUROPEGNF (Spain/LATAM)Enel / Endesa (Italy / Spain/LATAM)Enel Green Power (Spain)Viesgo (Spain)Iberdrola (Spain / Portugal)REE (Spain)ACEA (Italy)ENI ( Italy)EDP (Portugal)BP (Portugal)Canal Isabel II (Spain)Agbar (Spain)FCC Aqualia (Spain)SSE Grupo EDF (Slovakia)Grupo PP&L CEZ (Czech Republic / Romania)RWE (Czech Republic)Red Chisinau, Centru, Sud (Moldova)Eléctrica (Romania)EDA (Portugal)EDM (Portugal)GALP (Portugal)REPSOL (Spain / Portugal)Lafarge Energy (Switzerland)ENEA (Poland)NEK EAD (Bulgaria)Trafigura (Global)SEPS (Slovakia)

Sedapal (Peru)Sedalib (Peru)Electrodunas (Peru)Osinergmin (Peru)Sempra (USA)AES (Brazil)Ligth (Brazil)PetroPerú (Peru)EP Petroecuador (Ecuador)CDEEE (Dominicana)Edesur (Dominicana)Edenorte (Dominicana)DelSur (El Salvador)EDEN/EDES (Argentina)UTE (Uruguay)

Indra reserves the rightto modify thesespecifications withoutprior notice.

Avenida de Bruselas, 35 28108 AlcobendasMadrid (Spain)T + 34 91 480 50 00F + 34 91 480 50 80indracompany.com