Smart City Application for Local Authority Using CitiAct - A Case Study

Copyright©RIOT2016AllRightsReserved

SMART CITY APPLICATION FOR LOCAL AUTHORITY USING CITIACT

– A CASE STUDYDr. Mazlan Abbas

REDtone IOT


OF THE WORLD’S POPULATION LIVES IN CITIES IN 1900

LIVE IN CITIESTODAY

ARE ESTIMATED TO LIVE IN CITIESIN 2050

10%53%

73%


The Final Aim of Smart City

Quality of Life

Better usage of public resources

Reduce operational costs


Multiplier Effect of Economic Growth via Technology

A smart city is not only attractive to people who want to live there, but also to companies that want to do business there.


Smart City AgendaFor city leaders wanting to pursue a smart city agenda, citizen inclusion is critical


Building TrustCitizens encounter good customer service across government channels


LOCAL COUNCILS


USING SOCIAL MEDIA

[http://www.thestar.com.my/metro/community/2015/03/26/leaping-into-the-future-city-council-turns-to-social-network-to-address-complaints-and-promote-trans/ ]


PUBLIC COMPLAINT (E-ADUAN)


Ad HocChaoticUnmanaged

SMS

Whatsapp

Facebook

Twitter

Radio

TV


VISION OF THE CITY OF THE FUTURE

Open source and open data

Make visible the invisible

Sensing the city

Provide tools for the citizens to interpret and change the workings of the city

Technology may help mitigate the “black hole” problem.

The goal is to make decisions in real time as events or emergencies occur, mitigating their impact on the daily lives of city’s residents while making sure the city’s budget is used as effectively and efficiently as possible.


BE THE EYES OF THE CITYREPORT TO THE CITY COUNCILS

Copyright©RIOT2016AllRightsReservedriot.com.my Email: [email protected]

POTHOLESNATIONAL ISSUE

Copyright©RIOT2016AllRightsReservedriot.com.my

POTHOLESPREVENT BEFORE BECOMING UNBEARABLE

citiactapp


riot.com.mywww.citisense.com

FLASH FLOODTHE DANGERS OF UNKNOWN



ZIKA VIRUSHELP TO IDENTIFY AEDES MOSQUITO AREAS



DRAINAGE ISSUESCAUSE FOR DISEASE AND FLASH FLOODS


LET ALL CITIZENS BE THE CITY’S “EYES”


riot.com.my

SAVES TIME TO REPORTA PICTURE IS WORTH A 1000 WORDS

www.citisense.com


CITIACTA CITIZEN ENGAGEMENT APPLICATION

INTRODUCTION


MOBILE APPLICATION


Citizen reporting mobile application

Report issues to Municipalities.

Attach photos or other contextual information to your report.

Automatically tagged the exact location on Google Maps.

Once submitted, your report is routed to the relevant city council for processing.

Status of reports are up-to-date – acknowledged or resolved

Mobile app is currently available for both Android and iOS

(1) CITIACT MOBILE APPLICATION


Public portal for all reports gathered from CItiActmobile app.

Able to display different layers and filter any unnecessary reports.

Filter is based on geographical boundaries of any cities.

Able to track the status of the report: reported, acknowledged, resolved, false reports.

Leaderboard for gamification.

(2) CITISENSE.COM PORTAL


Complaint management system for Municipalities.

System allows the administrator to acknowledge the reported cases, assign them to the relevant Service Delivery Team, and updates the status.

System also allows administrators to sort and prioritize actions based on KPI

(3) CASE MANAGEMENT SYSTEM (CMS)


Comprehensive dashboards and reports will detail how operational services and local authority management are performing, providing a feedback loop between decision-making and operations.

This gives greater insight into how resources should be utilized and enables more accurate planning and budgeting.

(4) DASHBOARD


A web application that can adjust to any screen, offers greater ease for on site contractors to resolve reports that have been assigned to them by the city councils

Records performance of the contractor assigned to resolve a particular report

Has the ability to resolve disputes between contractors and city councils about the status of the assigned job

Tracks the status of assigned job

(5) CITIACT CONTRACTOR


(6) CITISENSE (RIOT MIDDLEWARE)

Open Data

Smartphone Users

Social Media

Users

PORTALCITISENSE.COM

CASE MANAGEMENT

SYSTEM

DASHBOARD

Mobile application


CITIACTDERIVING MEANINGFUL INSIGHTS

HOW-TO


CRIME AREAS FLASH FLOODS

NOISE LEVEL ROAD QUALITY

PROFILING OUR CITIESGAINING INSIGHTS • OPTIMISING RESOURCES


DERIVING MEANINGFUL INSIGHTS

Examples• Relationship between Dengue Cases with drainage issues, mosquito larvae,

weather• Relationship between Leptospirosis (Penyakit Kencing Tikus) with unattended

garbage, weather, etc


RATE YOUR CITY ROADSWITH CITIACT’S ROADSENSE

www.citisense.com


SENSE YOUR ROADS


ACTUAL CITIACT REPORTS FOR MELAKAAUGUST 2015 – FEB 2016


BIG DATA ANALYTICS


Smart Parking Smart Waste Management Smart Street LightSmart

Transportation

Open Data Parking GarbageCollection LightingPublic

TransportSmartphone Users

Smart CityHub

Social Media

IOT Applications

Sensor Data

Users

CitiAct


R I O TB U S I N E S S

R I O TR & D

R I O TR E A D Y

R I O TIN T E G RA T O R

TYPES OF PARTNER

RIOT Business Partner (RBP)Companies selling IoT solutions based on RIOT platform, distributing licenses and value added services on their local markets.

RIOT Certified Integrator (RCI)System Integrators approved by RIOT to implement and support the RIOT solution on their customers through certified engineers.

RIOT Ready Program (RRP)Hardware and Software manufacturers that want to integrate their product with RIOT Platform.

RIOT R&D Partner (RRDP)Universities or Research Institutions that want to integrate their R&D projects with RIOT platform.


THANK YOU

Formoredetails:• REDtoneIOTWebsite:http://riot.com.my• REDtoneIOTFacebook:http://www.facebook.com/redtoneiot• CitiActFacebook:http://www.facebook.com/citiactapp• Email:[email protected]

Smart City Application for Local Authority Using CitiAct - A Case Study

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