Sm Taster Webinar Toby 20090827
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Transcript of Sm Taster Webinar Toby 20090827
Social Media Taster Webinar27th August 2009 1pmBST - 8amEDT - 7amMDT
Welcome1 Introduction2 Social media for business – Aren Grimshaw3 Questions4 Making the most of your website5 Questions
Feel free to use chat to ask questions or answer any questions
Social Media Taster Webinar2. Making more of your website
Toby ParkinsUKNetWeb Limited
Making more of your website
• Are you:
a) Managing a website
b) Contributing to a website
c) Considering getting a website ?
Please enter which of the above on the chat window on the right ->>>
Making more of your website
• What can be done?• What’s the benefit of that?• Who’s doing it?• Where do I start?• Making the most of your resources • Does it make any money?
What can be done?
• User Generated Content• Integrated Blogs / Microblogs• Live Chat / Virtual Assistance• Sharing Functionality• Social Connections• Content Libraries• Passive Marketing• Customisation and Integration
Live Chat
Live Chat
Sharing Functionality
Sharing Functionality
Sharing Functionality
Social Connections
• Share product purchasing decisions
Social Connections
Social Connections
Content Libraries
What’s the benefit of that?
• Increases website ‘Stickiness’ • Helps customers make informed choices• Increases site traffic• Drives Word of Mouth recommendation / referral• Builds credibility• More ‘Shop Windows’
Making the most of your resources
• Streamline processes• Make the most of technology• The power of communities• Reuse information
Who’s doing it?
• Poppy Treffry• UKNetWeb• Nokia• Zappos
Case Study – Poppy Treffry
Where do I start? - Actions
Set up the following for your business:
• A Facebook Page• A Wordpress Blog
Making the most of your resources - Tips
• Incorporate a Blog in your website• Utilise RSS Feeds• Feed content into other spaces• Link spaces together• Let your customers help you• Work with your developer
Does it make any money? - Zappos
Does it make any money? - Zappos
Does it make any money? - Zappos
• Strong Customer Focus• User Generated Content• Use of video to communicate messages• Extensive Content Library• Social Profiles and Engagement• Integrated Blog
Does it make any money?
Over the years, our focus on service has resulted in our fast growth, driven primarily by
repeat customers and word of mouth.
Zappos
Show me the money…
Gross Merchandise Sales: at Zappos
1999: Almost nothing2000: $ 1.6m2001: $ 8.6m2002: $ 32m2003: $ 70m2004: $184m2005: $370m2006: $597m2007: $840m2008: Over $1 billion
Social Media for Business – More info
• Visit the UKNetWeb Bloghttp://www.uknetweb.com
• Connect with me on Facebook, LinkedIn and Twitter
• Check out our presentations on Slideshare and You Tubewww.slideshare.net/uknetwebwww.youtube.com/user/uknetwebsm
Social Media for Business Services
• Social Media Workshops (Team or Individual)
• Strategies / Action Plans for Business
• Coaching and Training
• Web Design and Development Services
• Customisation and Integration