THE New generation Wallboard solution for Contact Centers

Harness the power of Smart Visualization

Innovative multimedia wallboard displaying Genesys statistics and metrics from any third party data sources

FEATURE OVERVIEW

Organizations & Access Management

USERS belong to a specific Organization and a specific User Group. Slidy manages user credentials used to access Genesys configuration environment or LDAP authentication system.

USER GROUPS define the different access permissions (Create, Read, Update, Delete) to the different Wallboard areas and function. A more granular set of permissions is defined for theMedia Manager module.

ORGANIZATION is a concept inherent to SLIDY design that represents thebusiness units and/or various teams and is defined in a hierarchical structure

Organizaton1

Wallboards

Metrics

Media files

Schedules

Users

User Groups

Oraganization2

Wallboards

Metrics

Media files

Schedules

Users

User Groups

Organization<N>

Wallboards

Metrics

Media files

Schedules

Users

User Groups

Organization1

Business Unit 2

Business Unit 1

Organization2

Business Unit 3

Team3.1

Business Unit 4

Team4.1

Team4.2

Organization3

Business Unit 5

Team5.1

Team5.2

Business Unit 6

SLIDY supports the Genesys permission model defined by Access Groups

Wallboard Workflow

Save as draft Save and publish

Discard draft

Action

State

Create New Wallboard Edit Existing wallboard

Publish draft Launch

Export

Edit

Duplicate

Delete

Objective: allow users to edit andwork on draft copies of eachwallboard without impacting theexisting wallboard until thechanges are published.

Preview draft Preview

wallboard is in Locked state

wallboard is in Published state

Wallboard Designer Overview

Design your wallboard on your Web Browser like editing a presentation using MS PowerPoint

Wallboard name & organization

• Fully responsive widgets (content adjusts automatically to size)

• Fully configurable (font, title, color and widget specific parameters)

• Move widgets anywhere on the slide

Wallboard Slides

Widget specific timeline

Slide specific settingsgrouped in tabs

Export/Import functions

Wallboard settings (opens a multi-tab panel)

Configurable slide layout/Size-Editing area-

Editor functions

Widget panel (appears when hovering over

Add Widget button)

Widget specific settings grouped in tabs

Data Sources

• Name

• Tenant name/Password

• StatServer

• Object type

• Stat-type

• Filter

• Time-range

• Time profile

• Statistic format

• Notification mode

• Frequency

• Insensitivity

• Organization

• Name

• URI

• Protocol

• XpathQuery (optional)

• Username/password (optional)

• Domain (optional)

• Service

• Method

• Frequency

• Organization

• Name

• Database Type

• DBMS Server name

• Database name

• DB username/Password

• SQL Query

• Statistic format

• Frequency

• Organization

Genesys metric parameters WebService metric parametersDatabase metric parameters

SLIDY does also include a data simulator thatallows to animate all widgets regardless of thevalues of the selected metrics.

Data SimulatorSLIDY provides formula metrics tocombine any other metrics includingvalidation function. Formula can containany valid custom JavaScript.

Formula (with validation)

Formula Metrics

• SLIDY supports: Genesys Metrics, Database (Oracle, SQL Server) Metrics, WebService Metrics and Formula Metrics.

• SLIDY supports Formula validation through a formula builder form allowing you to insert any type of metric.

• SLIDY’s Formula Builder support and JavaScript ECMAScript compliant formulas

• Formula metrics allow you to uniquely reference each metric through the additional suffix:

• Genesys metrics are suffixed with .ge

• Database metrics are suffixed with .db

• WebService metrics are suffixed with .ws

• Formula metrics are suffixed with .fo

The Formula Builder displays a validation message

indicating the success or failure on the same form.

The validation is enforced whenever you try to save

the formula.

Flash Messages

Flash messages can be configured and updated without editing wallboards

Flash messages can contain any html content including formatted text and images

Flash messages offer configurable options: scroll direction, delay

Flash messages can be scheduled on an outlook-like calendar allowing you to alternate messages and schedule these in advance

List of flash Messages: drag and drop Messages onto the calendar

Flash messages can be scheduled as single or recurrent events on

the calendar

Each scheduled Flash message can be highlighted with different color

and individual settings

Wallboard Scheduling

Schedule the display of your wallboards like managing events in MS Outlook

Schedule name, organization and timezone

List of wallboards: drag and drop wallboards on the calendar

Scheduled wallboards can be scheduled as single or recurrent

events on the calendar

Each scheduled wallboard can be highlighted with different color and individual settings

Audit Trail (1/2)

• SLIDY provides audit trail capabilities for all types of changes allowing users to track :

• Wallboard creations, deletions, updates, duplications, Locking and Publishing events

• All other object (users, groups, organizations, metrics, schedules) creations, updates and deletions

• SLIDY tracks :

• Date-time of the event

• Change type

• User name

• Object type

• Object name

Audit Trail (2/2)

• SLIDY includes a report auditing all user connections covering the browser user agent, IP address and session ID and provides the capability to log out any user remotely.

• SLIDY includes also a report auditing all email notifications to track the emails sent based on configured threshold rules.

Widget List

Move widgets to change the display order

Hide/Unhide widget on the slide in edit mode

Lock/Unlock widget to prevent erroneous changes

Duplicate widget on the same slide

Copy widget to another slide

Delete widget from current slide

Widget timeline (display duration on slide)

List of available widgets

Hover over “Add Widget”

button

Widget Standard Features

All widgets share a set of standard features in addition to widget specific configuration

• Widget time on screen. The default value equals the Slide default duration and can be updated.

• A staggered entry of the widgets on the wallboard Slide can be configured simply by using the slider control for each widget.

Widgets have the following tabs in common:

• Title text: Formatting options of the title text

• Metric: Formatting and options specific to the selected metrics

• Container: Formatting and sizing options and of the container

• Animation: Animation effects and other parameters

• Interactivity: Animation effect and actions on widget selection

• Every widget has specific configuration grouped under separate tabs (i.e Graph data, Thresholds, legend, etc)

Media Manager

• A fully featured multimedia file manager is integrated into SLIDY whenever you need to load any image, Video files

• Upload multiple files through the drag & drop interface• Files are stored in folders specific to each organization, allowing to restrict visibility for each

business unit or team if required.

Widget Animations

All widgets can be animated with different entry, on screen and exit animation effects

• Widget time on screen. The default value equals the Slide default duration and can be updated.

• A staggered entry of the widgets on the wallboard Slide can be configured simply by using the slider control for each widget.

Apply and preview loop effect for the widget

Widget entry animation effect and duration

Animation effect during widget display time on screen

Widget exit animation effect and duration

Animation effect preview

Timeline for every animation effect

Animation target position (for movement effects)

Loop effect preview

THANK YOU

support@cc-expertise.com

Harness the power of Smart Visualization