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SLIDE ON ISO 9000
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Transcript of SLIDE ON ISO 9000
QUALITY MANAGEMENT SYSTEM
Presented by:
Prayagadhwaj
Aman kumar
INTRODUCTION- QUALITY MANAGEMENT SYSTEM
ISO defined the term “quality system” as follows:
The quality systems are the organisational structures, responsibilities, procedures, processes and resources for implementing quality management.
In short, a quality system involves:
1. HOW- methods and process description;
2. WHO- responsibilities and authorities;
3. WHEN- records and evidences;
4. Where- identification and traceability
WHAT IS ISO
The International Organisation for Standardisation was established in 1946 in Geneva, Switzerland.
ISO is an association of National Standard Bodies of more than 150 countries.
ISO is a specialized agency for standardisation. The primary objective is unification and co-ordination of international standard.
ISO employees a system of technical committees, sub-committees and working groups to develop international standards.
ISO works in accordance with an agreed set of rules of procedures.
Contd………
Bureau of Indian Standards is the national standard body of India represented on ISO.
Other international organisations that develop standards to participate in its work by accepting them as liaison member.
ALL ABOUT ISO 9000 AND ISO 14000
ISO 9000 and ISO 14000 are known as generic management standards.
ISO 9000 is a reference for quality requirements in business to business dealing.
ISO 14000 is reference for the environmental management requirements.
Objectives of ISO 9000
The customer’s quality requirement,
Applicable regulatory requirement
Enhance customer satisfaction,
Achieve continual improvement of its performance pursuit of these objectives.
Objectives of ISO 14000
Minimise harmful effects on the environment caused by its activities.
Achieve continual improvement of its environmental performance.
It also regulates about the environmental condition of the place where the industry has to be set up.
BOTH ISO CONCERN WITH PROCESS NOT PRODUCT.
Necessity For Implementing a Quality System
Improved employee involvement,
Improved housekeeping,
Improved decision making based on facts and data,
Improved customer satisfaction,
Improved safe working,
Reduce customers complaints,
Reduce inspection efforts,
Reduce quality cast.
Who is responsible for developing the ISO standards:
ISO technical committees and its sub-committees are responsible for development of the standards. The work is conducted on the basis of consensus among quality and industry experts nominated by the national standard bodies, representing a wide range of interested parties
Classification of ISO 9000 quality system standards:
ISO: 8402(IS: 13999)
Vocabulary
ISO: 9000(IS: 14000)
Selection and use of quality system and standards
ISO: 9004(IS 14004)
Quality management system standards
Non- contractual situation
ISO: 9001IS: 14001
QA model for Design development production installation and servicing
ISO: 9002IS: 14002
QA model for production and installation
ISO:9003IS: 14003
QA model for final inspection and testing
ISO: 10011-1To
ISO: 10011-3(IS: 14011-1To 14011-3)
Guidelines for auditing quality system
Comparison between ISO 9001/2/3
ISO 9001 ISO 9002 ISO 9003
Design - -
Manufacture Manufacture -
Test Test Test
Selection of ISO standards:
An organisation can use the decision tree for selection of ISO standards.
YES
NO
YES
NO
YES
Is the organisation engaged in design development in addition to production & servicing
Go for ISO 9001
Is the organisation involved in production and servicing
Is the organisation involved in final testing
Go for ISO 9002
Go for ISO 9003
ELEMENTS OR CLAUSES OF ISO 9000 (QUALITY SYSTEM REQUIREMENTS)
Management responsibility
Quality system
Contract review
Design control
Document control
Purchasing
Purchaser supplied product
Product identification and traceability
Process control
Inspection and testing
Inspection measuring& test equipment
Inspection and test status
Control of non conforming product
Corrective and preventive action
Handling storage packaging preservation and delivery
Control of quality records
Internal quality audit
Training
Servicing
Statistical technique