Slide 1 - SkillSoft Perspectives 2009
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Transcript of Slide 1 - SkillSoft Perspectives 2009
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(Behind the Orange Doors)(Behind the Orange Doors)
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Public Storage
• Founded in 1972 as a REIT
• Over 2,100 locations in 38 states and 7 European Countries
• $2 billion revenue; S&P 500; Forbes 2000
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Skillsoft Experience
• Dunkin Brands
– Director of Global Training
• Over 50 custom courses
• Public Storage
– VP of Learning & Development
• 22 skillsoft catalog courses
• 27 custom courses
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Public Storage Field Organization
• 2 Zones
• 6 Divisions
• 33 Regions
• 205 Districts
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How We Developed This Program
We engaged a subject matter expert team of top talent ranging from a newly hired DM to a 12+ year veteran RM.
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How We Defined Our Competencies
The L&D team, along with our Subject Matter Experts, identified and categorized DM Competencies for training, based on metrics and behaviors that drive business results:
SSales
CCollections
OOccupancy
PPeople
EExpense Control
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1. Supervisor and Manager Sexual Harassment Awareness (Compliance) – 2.5 hrs.
2. Drug and Alcohol Awareness (Compliance) – 2.0 hrs.
3. Basic Business Skills to Get You on the Fast Track – 2.5 hrs.
4. Interviewing Skills – Behavioral Interviewing – 2.0 hrs.
5. Business Coaching – 2.5 hrs.
6. Managing Upward Relationships – 3.0 hrs.
7. Competitive Factors in Strategic Marketing – 2.5 hrs.
8. The Fundamentals of Business Execution – 2.0 hrs.
List of Online Courses for District Managers
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How We Developed the Program
• Posed the following questions:
1. What are the main functions of an Regional Manager?
2. How does a Regional Manager spend their time?
3. What competencies/skills should a Regional Manager have to be successful?
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What are the Main Functions of a Regional Manager?
• People Development
• Field Execution
• Financial Business Results
• Operational Efficiency
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Core Business Fundamentals and Competencies
PEOPLE MANAGEMENT
BUSINESS EXECUTION SALES
•Leadership
•Effective Communicator
•Training and Coaching
•Change Agent / Leader
•Relationship and Team Building
• Strategic Thinker
• Visionary
• Gather, understand and translate financial information to business results
• Analytical and Financial Acumen
•Create Customer Loyalty
•Customer Focus
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People Management Coursework
• Managing High Performers – Creating a Retention Strategy
• Managing Managers
• Managing for High Performance
• Managing the Change Process
• Foundations of Leadership
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Business Execution Coursework
• Balanced Scorecard – Corporate Strategy
• Fundamentals of Critical Thinking Within Organizations
• The Culture and foundations of Business Execution
• Thinking Strategically
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Sales Coursework
• Sustaining Competitive Advantage
• Excellence in Service – Creating an Exceptional Service Environment
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Regional Manager Courses
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Experience with Skillsoft
• Easy to use
• Comprehensive library of Courses
• Solution - Based
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SkillPort™ Learning Management System Proving Value for Over 2,000 Customers
• A reliable, scalable SaaS LMS that’s capable of delivering learning to large, global audiences
– SaaS approach maximizes flexibility and minimizes burden on internal IT resources
– Supports a variety of learning assets: self-study courses, virtual classes, books, simulations, videos and mentoring for formal or informal learning
– Learners can quickly pinpoint relevant content using Search & Learn™ or the catalog
– Localized interfaces available in 10 languages
– Native support for offlineplay of courses and resultssynchronization for SkillSoft courses
– Add-On Modules include ILT and Advanced Reporting
SkillPort 7.0
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SkillPort MyPlan
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Single Path Learning Program
• Examples of Programs with Different Completion Types– Forced order– Any order – Elective
• Forced order– All previous courses are
implied pre-reqs
• Any order– No pre-reqs, courses can
be completed in any order
• Elective Set– Complete set number of
courses
Forced Order
Course 1
Course 2
Course 3
Course 4
Course 5
Any Order
Course 1
Course 4
Course 5
Course 3
Course 2
Elective
Course 1
Course 4
Course 3
Course 2
Course 5
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Multiple Path Learning Program
• Set different completion types for groups of Learning Events
– Forms learning paths
“Learning Program within a Learning Program”
Forced Order
Course 1
Course 2
Course A
Course B
Elective Set
Course C
Course D
Optional Set
Book A
Job Aid
Any Order Any Order
Complete all courses in order
Choose a path and complete all courses in
path
Optional - complete any Learning Events
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– Targeted content and Learning Roadmaps
– Featured Topics and links to external resources
– Business Impact, Challenge Series, Learning Sparks, Practice Labs, Projects, and Simulations
– Access to Books24x7, Mentoring services and more
– Customize your KnowledgeCenter to match your business needs using KnowledgeCenter Editor
Technology, tools, and content assets combined to create customized learning portals for targeted groups of learners.
KnowledgeCenters
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The Books24x7 On Demand Platform
www.skillsoft.com
An intuitive Web-based interfacePatented search technologies
Bookmarks and notes
Customizable RSS feeds/email alerts
Personal folders
Corporate Folders and Corporate Topic Trees to connect resources to corporate initiatives
Easy access/implementation optionsBooks24x7 On the Go™ mobile access
Seamless access from a portal or learning management system
Portal integration utilizing Web services technology
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Blended Solutions
• SkillBlends and BLTs• Solution Services
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Customer’s Learning Strategy
Comprehensive Services & Options
SkillSoft Advises
Core Services: Learning Consultants Application Engineers
Customer Support Desk
SkillSoft Executes
Fee-For-Service: Enterprise Program Management
Blended Learning Services Shared Services Administration
Product Support Services
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Learning Consultants Core Service Offerings
• Program Design– Help establish program objectives and implementation strategies aligned with
organizational business goals
• Curriculum Design– Advise on learning program design and development
• Technical Planning– Coordinate resources for deployment and integration
• Marketing and Communications– Recommend use of Client Community resources
to reach identified target audiences
• Administrative Processes– Provide access to administrator training to leverage
robust platform capabilities
• Reporting– Recommend reporting and review plan design to identify trends and track
behaviors
• Performance Measurement– Facilitate regular Program Reviews of defined business metrics using data analysis
to measure success
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Solution Services: Expanded Capabilities
Practical
Product Support Services• Priority Help Desk Support• Customized Product Training• Dialogue Design Consulting• Virtual Classroom Presenter Skills• SARM and ILT Configuration/Admin
StrategicEnterprise Program Management
• Business Unit Alignment• Business Process and Operations• LMS and OLSA Project Management• Marketing and Communications• Reporting and Trend Analysis
TacticalShared Services Administration
• Standard SkillPort Admin Functions• Batch File Design and Processing• Custom Report Design/Production• Content Mapping to Competencies• Customized Marketing Templates
TargetedBlended Learning Services
• Program Design and Asset Selection• ILT Vendor Management• Logistics/Participant Management• Communications and Coaching• Progress Tracking and Reporting• Custom Job Impact Surveys
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Summary
A Little Planning
+ The Right Delivery Options
= The Perfect Training Solution
+ The Right Content
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Open Forum
• Your Solutions• Your Questions
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• Thank you!