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Slide 1 Introduction McCamish Systems, located in Atlanta, Georgia, is an Infosys BPO company. It is specialized in life insurance and retirement business process and technology solutions. McCamish is a specialized application for the use in Insurance sector worldwide. The market leader has customised this tried and tested software for the use of India Post.

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Slide 2 India Post Project Goals Our project aims to achieve the following: Solution Overview Wider reach to the Indian population through more customer interaction channels Better customer service Widen the product Growth through new lines of business IT enablement of business processes and support functions

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Slide 3 PLI and RPLI as a part of FSI Financial Services Integration (FSI) is an important part of the India Post program and includes following elements: Banking The Core Banking System (CBS) is integrated with the help of the Finacle platform. Insurance The PLI and RPLI services are integrated with the help of the McCamish application.

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Slide 4 Benefits of the Application Better Customer Service Friendlier Application Interface Faster Decision Making Greater Regulatory Compliance Higher Operational Efficiency Easier Agent Management

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Slide 5 Changed Set-Up Post Office Central Processing Centres Divisional Offices Regional Offices Circle Offices

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Slide 6 Roles involved in New Business Processing Indexer Data Entry Operator Quality Checker Approver The end-to-end processing of a new Proposal in India Post starts and ends with the customer or advisor and spreads across Post Office (PO), Central Processing Center (CPC) and Directors office. It involves the following four roles at India Post:

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Slide 7 PLI Process Proposals Financial Policy Servicing ClaimsAccounts Non-Financial Policy Servicing Data Center Receipt & Dispatch DO/RO/CO CPC PO Accounting Disbursement Accounting Batch Process Alerts Batch Process Alerts Batch Process Alerts Approval > 5 Lacs Underwriting Approval Quality Check Data Entry Quality Check / Approval Data Entry Document Scanning Approval Document Scanning ASP/Inspector /PRI(P)/PA Head of CPC Claim Processing Document Scanning Dispatch Documents Indexing DC Approval Batch Process Alerts Printing Data Entry Investigation if applicable Quality Check Document Scanning Collection & Disbursement

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Slide 8 Process Flow of New Proposal

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Slide 9 Ports Available Port for Departmental Official Use Port For Agents Port For Customer

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Slide 10 Various Services in Departmental Interface New Business Proposal Policy Servicing Billing and Collection Client Maintenance Advisor Profile Management Letters and Reports

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Slide 11 Central Processing centres will be the nerve centre of all activity. The PO only accepts the new proposal, or service request, indexes, submits to CPC.. Then after, the focus shifts to CPC. CPC receives both Soft copy and hard copy to process. The new proposal is scrutinised, digitised by the Data Entry Operator and forwarded to QC. Quality Checker again checks the proposal, Confirms the correctness and readies for approval and submits to Approver. Approver approves the Proposal to be a Policy. Servicing request are also received in CPC and gets services of all types. Activities in CPC

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Slide 12 Operations at a glance New Business Processing Billing and Collection Revival and Reinstatement Commutation Reduced Paid-Up Conversion Surrender Loan Claims Reports and Letters Customer Service

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Slide 13 Letters and Reports Letters and Reports support Policy Administration and Client Servicing. Letters and Reports are available in the system in pre-defined formats. Letters and Reports available in the system are event specific and not product specific.

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Slide 14 Letters Available in the System: Examples for Pre-determined format Introduction to Letters and Reports Serial NumberLetter CategoryLetter TitleTrigger Condition 1SurrenderIntimation/Surrender accepted Letter When surrender is processed successfully 2NFO( Non Forfeiture option)Reduced Paid Up Rejection When Reduced Paid Up is rejected by the approver 3CommutationDecrease in Sum Assured /Premium Letter When commutation is processed successfully 4LoanCover Letter /Loan Sanction Letter When loan is processed successfully 5FreelookFreelook Cancellation Letter When Freelook is processed successfully or approved by the approver 6CancellationPolicy Cancellation Acceptance Letter When Approver approves policy cancellation request 7ConversionConversion Acceptance Letter When conversion request is approved

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Slide 15 Reports Available in the System: Examples for Adhoc reports. Introduction to Letters and Reports Serial NumberReport Category Report TitleFrequency 1Commission Disbursement ReportAdhoc 2LicenseAgents Licensed ReportAdhoc 3LicenseLicense Renewal Follow-up ReportAdhoc 4ProducerAgent Termination ReportAdhoc 5ProducerPerformance ReportAdhoc 6CommissionIncentive ReportAdhoc 7CommissionPremium ReportAdhoc 8CommissionCommission StatementAdhoc 9ProducerProfitability ReportAdhoc

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Slide 16 Getting Started with Letters and Reports Common User Interface Elements

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Slide 17 Features of the Application Product Setup Lead Management & Agent Portal Medical Underwriting & Reinsurance System Availability of insurance application on Customer Portal, RICT, Mobile Cash, Cheque, Credit/Debit Card, Electronic Fund Transfer (EFT) as mode of premium payment Effective Agency Management through Goal Setting & monitoring of agents Customized Report Generation Alerts generation through system for various transactions Integration with Enterprise Content Management System (ECMS) for scanning and storage of documents as soft copies

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Slide 18 Customer Portal Home Page

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Slide 19 Agents Portal Home Page

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Slide 20 The Enterprise Content Management System (ECMS) is designed to support India Post in scanning the documents received at various Post Offices (PO). It is used to capture, manage, store and deliver documents related to organizational processes. The Legacy data also is converted to electronic format using this system. This process is a pre-requisite for migration Conversion of Legacy Data

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Slide 21 INFOSYS Resource Management,project planning and coordination with different teams Perform Requirements Gathering and Data Mapping Exercise Data Transformation, Loading to McCamish Generation of Reconciliation reports and Data validation Issue Analysis and Resolution Participate in UAT Provide Remote Support to PO's post Migration DOP Data cleansing of electronic data - Based on business rules shared Data Extraction from Legacy system for conversion to PLI/RPLI system Data Validation, Reconciliation reports Signoff Participate in UAT and Sign off Confirmation on Office Readiness for migration Sign off on Migrated Data MIGRATION RESPONSIBILITIES

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Slide 22 Integrated Lead Management System The integrated Lead Management System has the benefit of the following three applications: Finacle CRM Creation of Leads Assignment of Leads to Advisors Updation of Leads Status based on report provided by Lead responses Provision for definition of Campaign and Campaign Cost Provision to Associate Leads with Campaign McCamish Capture of Lead Information via Web Portal Host the Lead information on the Agent Portal Process Leads in the Agent Portal (Lead Response Capture) Display Cross-Sell and Up-Sell Products to Existing Customers through Customer Portal Calculate the Advisor Incentive based on Advisor Sales Record Analyz Perform Cross-Sell and Up-Sell of Products Calculate Win Ratio from Leads and Opportunities Publish Advisor Productivity Reports and Closure Rate Reports Publish Qualitative and Quantitative Information Report of Leads Publish Lost Opportunities Report

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Slide 23 Lead Management System Key Features of Lead Management System Campaign Creation Lead Creation Lead Assignment Track Leads against Policy Purchased Track Converted Leads Track Opportunity Track Lost Opportunity Capture Customer Response Enable Cross Selling Calculate Probability to Win and Update Opportunity Status Calculate Turn Around Time of Advisor to Close the Call

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Slide 24 DEMO

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