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Transcript of Slide 1 A C S P U B L I C A T I O N S H I G H Q U A L I T Y. H I G H I M P A C T. A C S P U B L I C...
Slide 1
A C S P U B L I C A T I O N S
H I G H Q U A L I T Y. H I G H I M P A C T.
A C S P U B L I C A T I O N S
H I G H Q U A L I T Y. H I G H I M P A C T.
A C S P U B L I C A T I O N S
H I G H Q U A L I T Y. H I G H I M P A C T.
A C S P U B L I C A T I O N S
H I G H Q U A L I T Y. H I G H I M P A C T.
Putting QUALITY Back in Quality Control
Barbara F. PolanskyAmerican Chemical Society
PMI WDC Knowledge Exchange Forum
October 26, 2004Herndon VA
Overview
Project Quality Management Quality Process Customers Documentation Lessons Learned
Project Quality Management
Quality Planning
Quality Assurance
Quality Control
[Chapter 8 in PMBOK]
Project Quality ManagementPMP Exam Project Control -23% knowledge
tested 1. Measure Performance2. Refine Control Limits3. Take Corrective Action4. Evaluate Effectiveness of Corrective Action5. Ensure Plan Compliance6. Reassess Control Plans
7. Respond to Risk Event Triggers
Customers - Data Requests
Staff, officers, candidates Requirements gathering
Forms Face-to-face
Project team, developers, programmer, QC Manager
Phone, email
Customers
Misunderstandings Terminology I’ll know it when I see it
When in doubt, ask the customerAsk againKeep asking (rephrase)
Quality Process Data Request Forms Check README against criteria Check SQL against criteria Check random IDs in database Check counts against database Call customers; call again and
again; confirm requirements
When things go wrong Find out what happened Keep everyone informed Revise forms, process, etc. if
warranted For all concerned,
summarize issue and actions taken and apologize if error is yours or your dept. & share in costs.
Quality Improvement Involve QC staff Involve Management Involve Customers - survey
Review/update process Review/update
documentation Review/update forms
A C S P U B L I C A T I O N S
H I G H Q U A L I T Y. H I G H I M P A C T.
Questions ?
Contact: Barbara Polansky [email protected]