Slide 1

Top IT Issues in Higher Top IT Issues in Higher EducationEducation

Results from the 2007 EDUCAUSE

Current Issues Survey

Findings in This PresentationFindings in This Presentation

Top-Five Trends 2002–2007 2007 Survey Results and Comparison

with 2006 Other Measures of 2006–2007 IT Issues

and Trends 2007 Survey Results—Demographic

Detail

Survey MeasuresSurvey Measures

Which issues: are most important to resolve for

institutions’ strategic success? have potential to become much more

significant in the coming year? do senior IT leaders spend the most time on? require the most human and/or financial

resources?

Survey Choices* Survey Choices* Administrative/ERP/information

systems Advanced networking Assessment/benchmarking Change management Collaboration/partnerships Commercial/external online services

(newchoice in 2007)

Course/learning management systems Data administration Digital library/digital content

challenges Digital records management Disaster recovery/business continuity E-learning/distributed teaching and

learning (incorporating “DistanceEducation/Virtual Universities” in 2007)

Electronic classrooms/technologybuildings/commons facilities

Emerging technologies End-to-end service assurance E-portfolio development and

management

Faculty development, support, and training

Funding IT Governance, organization, and

leadership Identity/access management (split

from“Security and Identity Management” in 2007)

Infrastructure Intellectual property and copyright

management Legislative compliance and policy

development Outsourcing Portals Research Support Security (split from “Security and

identityManagement” in 2007)

Staffing/HR management/training Strategic planning Student computing Support services/service delivery

models Web systems and services Other

*For an expanded table of the 2007 survey choices, showing all sub-items that the Current Issues Committee defined as constituting each issue, see <http://www.educause.edu/2007IssuesResources>.

2007 Survey Results and2007 Survey Results andComparison with 2006Comparison with 2006

Survey response rate:33 percent (591) of 1,785 institutions

Critical for Institutions’Critical for Institutions’Strategic SuccessStrategic Success

1. Funding IT 2. Security3. Administrative/ERP/information systems4. Identity/access management 5. Disaster recovery/business continuity6. Faculty development, support, and

training 7. Infrastructure 8. Strategic planning 9. Course/learning management systems10. Governance, organization, and leadership

Potential to Become More Potential to Become More SignificantSignificant

1. Security 2. Identity/access management 3. Funding IT 4. Disaster recovery/business continuity 5. Administrative/ERP/information systems 6. Faculty development, support, and

training 7. Course/learning management systems 8. Infrastructure 9. Portals10. Web systems and services

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On

1. Funding IT2. Administrative/ERP/information systems 3. Strategic planning4. Governance, organization, and leadership 5. Security 6. Staffing/HR management/training 7. Infrastructure8. Disaster recovery/business continuity 9. Identity/access management 10. Electronic classrooms/technology buildings/

commons facilities (tie) Support services/service delivery models (tie)

Expenditure of Most Human Expenditure of Most Human and/or and/or

Financial ResourcesFinancial Resources1. Administrative/ERP/information systems2. Infrastructure3. Electronic classrooms/technology buildings/

commons facilities 4. Security 5. Course/learning management systems6. Support services/service delivery models 7. Staffing/HR management/training 8. Web systems and services9. Student computing10. E-learning/distributed teaching and learning

Critical for Institutions’ Critical for Institutions’ Strategic Success Strategic Success

1. Security and identity management

2. Funding IT3. Administrative/ERP/

information systems4. Disaster recovery/business

continuity 5. Faculty development,

support, and training 6. Infrastructure 7. Strategic planning 8. Governance, organization,

and leadership9. E-learning/distributed

teaching and learning10. Web systems and services

1. Funding IT 2. Security3. Administrative/ERP/

information systems4. Identity/access

management 5. Disaster

recovery/business continuity

6. Faculty development, support, and training

7. Infrastructure 8. Strategic planning 9. Course/learning

management systems10. Governance, organization,

andleadership

2006 2007


1. Security and identity management

2. Funding IT3. Disaster


4. Administrative/ERP/information systems

5. Portals6. Infrastructure 7. Faculty development,

support, and training (tie) Governance, organization, and leadership (tie)

8. E-learning/distributed teaching and learning

9. Emerging technologies (tie) Portfolio development and management (tie)

1. Security 2. Identity/access

management 3. Funding IT 4. Disaster



6. Faculty development, support, and training

7. Course/learning management systems

8. Infrastructure 9. Portals10. Web systems and

services

2006 2007

Most Time-Consuming forMost Time-Consuming forSenior IT LeadersSenior IT Leaders


information systems 3. Strategic planning4. Governance, organization,

and leadership 5. Security and identity

management6. Infrastructure7. Staffing/HR management/

training 8. Change management9. Disaster recovery/business

continuity (tie) Support services/service delivery models (tie)


information systems 3. Strategic planning4. Governance, organization,

and leadership 5. Security 6. Staffing/HR

management/training 7. Infrastructure8. Disaster recovery/business

continuity 9. Identity/access

management 10. Electronic classrooms/

technology buildings/commons facilities (tie)Support services/service delivery models (tie)

2006 2007

Expenditure of Most Human Expenditure of Most Human and/or and/or

Financial ResourcesFinancial Resources1. Administrative/ERP/

information systems2. Infrastructure3. Support services/service

delivery models 4. Security and identity

management 5. Electronic classrooms/

technology buildings models

6. Web systems and services

7. Student computing 8. Instructional/course

management systems9. Staffing/HR management/

training10. Funding IT


2. Infrastructure3. Electronic classrooms/

technology buildings/commons facilities

4. Security 5. Course/learning

management systems6. Support services/service

delivery models 7. Staffing/HR management/

training 8. Web systems and services9. Student computing10.E-learning/distributed

teachingand learning

2006 2007

Other 2006–2007 Measures of Other 2006–2007 Measures of

IT Issues and TrendsIT Issues and Trends

Campus Computing ProjectCampus Computing ProjectTop-Five ConcernsTop-Five Concerns

1. Assuring network and data security

2. Facilitating instructional integration of IT

3. Upgrading/replacing ERP systems

4. Providing user support

5. Financing the replacement of hardware and software

www.campuscomputing.net

Campus TechnologyCampus TechnologyBest-Practice CategoriesBest-Practice Categories

Smart classrooms Connectivity Administrative IT

www.campus-technology.com

Chronicle of Higher EducationChronicle of Higher EducationIT-Intensive Factors in 2015IT-Intensive Factors in 2015

Collaboration and consolidation among colleges and IT vendors

Rising competition from for-profit colleges Increasing collaboration between two- and four-

year colleges Increasing government regulation of campus

computing environments Increasing identity theft, online stalking, and

cyberterrorism Increasing willful disruption of campus networks New teaching and learning technologies

addressing different learning styles Making the CIO a cabinet-level appointment Increasing planning for disaster recovery Increasing impact of cellular technologies

www.chronicle.com

CIO Insight IT Survey: CIO Insight IT Survey: Most Important Perceived TrendsMost Important Perceived Trends

Strategy– Process improvement

becomes a top priority– Web site are made more

engaging– Customer service is

further refined– Business data is put to

work

Management– IT organizations keep

growing– Managers struggle to find

business-savvy technologists

– Outsourcing growth slows– IT leaders struggle to

demonstrate ROI

Security and Risk– Security threats and

incidents increase– Security morphs into risk

management– Compliance spurs

process improvement

Technology– New architectures are

developed– Enterprise applications

become less appealing– IT reluctantly embraces

Web 2.0– IT professionals feel

increasing dissatisfaction with vendors

www.cioinsight.com/article2/0,1540,2060865,00.asp

CIOCIO MagazineMagazine“State of the CIO” Survey:“State of the CIO” Survey:

CIO Archetypes and Associated SkillsCIO Archetypes and Associated Skills Turnaround CIOs

– Assess business needs in chaotic situations

– Identify inefficiencies– Prioritize– Influence and motivate

change in others– Shake up/clean house

where and when needed Operational CIOs

– Manage and execute projects effectively

– Deliver desired results on time and on budget

– Understand business processes

– Communicate well with stakeholders

– Negotiate effectively– Achieve high level of user

acceptance

Business leader CIOs– Have interpersonal skills– Understand business

processes– Cultivate tactical ability– Align IT and business goals– Collaborate– Control costs

Innovative CIO– Envision and create new IT

solutions– Drive new business

products/services– Think strategically– Communicate persuasively– Take calculated risks

www.cio.com

Coalition for Networked Coalition for Networked InformationInformation

2006–2007 Program Plan2006–2007 Program Plan Institutional content resources and

repositories Institutional and disciplinary implications of e-

research Digital preservation Learning spaces: services and environments

for today’s users Risk management implications of digital

content Open archives initiative: object reuse and

exchange program Institutional infrastructure to support research Authentication, authorization, and access

management

www.cni.org/projects

ComputerworldComputerworldTopTop CIO ObstaclesCIO Obstacles

Skills and staffing shortages Insufficient backing from management Insufficient budgets Business-IT alignment issues Pace of technological change Lack of business understanding inside IT Lack of technology understanding outside

IT

www.computerworld.com

Council of Australian University Council of Australian University Directors of ITDirectors of IT

Top-Ten Issues for 2006Top-Ten Issues for 2006 1. Business continuity/disaster recovery2. Identity management: authentication, authorization,

access3. Funding/resourcing4. Workforce planning: recruitment, training, succession,

retention, change management5. Security6. Governance7. Service management: support and delivery—

availability, capacity, change management8. Information management: storage, archiving, records

management9. Legacy systems: administration—student

management/ERP10. Strategic planning

www.caudit.edu.au/member_notices/index.html#tentopissues

EDUCAUSE Center for Applied EDUCAUSE Center for Applied ResearchResearch

Recent Research StudiesRecent Research Studies IT help desk management IT engagement in research in medical

schools and colleges IT readiness for business continuity Multi-institutional collaborative efforts to

develop and deliver technology services Student technology use and skills

www.educause.edu/ecar

EDUCAUSE Core Data ServiceEDUCAUSE Core Data ServiceRising PracticesRising Practices

Centralized IT support staff Ratio of IT budgets to FTE students Outsourcing of IT services Bandwidth tracking Campus security risk assessments Use of voice over IP and video over IP Student computer ownership Campus wireless deployment Completed ERP implementations Completed portal implementations

www.educause.edu/coredata

SLOAN Consortium SLOAN Consortium Making the Grade: Online Education Making the Grade: Online Education

in the United States, 2006in the United States, 2006

Nearly 3.2 million students were taking at least one online course during the fall 2005 term, a substantial increase over the 2.3 million reported the previous year.

The number of new online students (over 800,000) is more than twice the number added in any previous year.

Online students, like the overall student body, are overwhelmingly undergraduates.

Over 96 percent of the very largest institutions (more than 15,000 total enrollments) have some online offerings, which is more than double the rate observed for the smallest institutions.

In 2003, 57 percent of academic leaders rated learning outcomes in online education as the same or superior to those in face-to-face education; that number is now 62 percent, a small but noteworthy increase.

www.sloan-c.org

New Media ConsortiumNew Media Consortium 20072007 Horizon Report: Horizon Report:

Six Emerging Learning TechnologiesSix Emerging Learning Technologies

User-created content Social networking Mobile phones Virtual worlds New scholarship and emerging forms

of publication Massively multiplayer educational

gaming

www.nmc.org

Top-Five TrendsTop-Five Trends2002–2007 2002–2007

Survey Measures RecapSurvey Measures Recap

Which issues: are most important to resolve for institutions’

strategic success? have potential to become more significant in

the coming year?

do senior IT leaders spend the most time on? require the most human and/or financial

resources?

The vertical lines on the following charts between issues show their relative aggregate

importance to IT leaders.

Year

Rel

ativ

e Im

port

ance

of I

ssue

(Z

sco

re)

20062005

Funding IT

Security & Identity MgmtAdmin/ERP Systems

Strategic Planning

Infrastructure Mgmt

2003

Funding IT

Admin/ERP Systems

Infrastructure Mgmt

Faculty Dev,Support, & Training

Security & Identity Mgmt

2002

Admin/ERP Systems

Funding IT


Strategic Planning


2004

Funding IT

Admin/ERP Systems


Strategic Planning


Funding IT


Admin/ERP Systems


Disaster Recovery

2007

Funding IT

Security

Admin/ERP Systems

Disaster Recovery

Identity/Access Mgmt

Critical for Institutions’ Strategic Critical for Institutions’ Strategic SuccessSuccess

Year

Rel

ativ

e Im

port

ance

of I

ssue

(Z

sco

re)

2005

Strategic Planning

Enterprise-Level Portals

Admin/ERP Systems

Funding IT


2004

Enterprise-level Portals

Strategic Planning

Admin/ERP Systems


Funding IT

2003

Faculty Dev, Support, & Training


Admin/ERP Systems


Funding IT

2002

Online Student Services

Enterprise-Level Portals

Admin/ERP Systems


Funding IT

2006


Funding IT

Disaster Recovery

Admin/ERP Systems


2007

Funding IT

Security

Admin/ERP Systems

Disaster Recovery

Identity/Access Mgmt


CIO Spending Most Time AddressingR

elat

ive

Impo

rtan

ce o

f Iss

ue (

Z s

core

)

Year

2005

Governance,Organization, & Leadership

Infrastructure Mgmt

Admin/ERP Systems

Strategic Planning

Funding IT


2004

Infrastructure Mgmt

Admin/ERP SystemsStrategic Planning

Funding IT

2003Infrastructure Mgmt


Admin/ERP Systems

Strategic Planning

Funding IT

2002

Change Mgmt

IT Staffing/HR Mgmt

Funding IT

Admin/ERP Systems

Strategic Planning

2006

Funding IT

Admin/ERP Systems

Strategic Planning



2007

Funding IT

Security

Admin/ERP Systems


Strategic Planning

Spending Most Human and/or Financial Resources

Year

Rel

ativ

e Im

port

ance

of I

ssue

(Z

sco

re)

2002

E-LearningEnvironments

Support Services

Desktop Computing Mgmt

Infrastructure Mgmt

Admin/ERP Systems

2003


Support Services

Web Systems & Services

Infrastructure Mgmt

Admin/ERP Systems

2004


Support Services

Security &Identity Mgmt

Infrastructure Mgmt

Admin/ERP Systems

2005

Support ServicesStudent Computing

E-learningEnvironments


Admin/ERP Systems

Infrastructure Mgmt

2006



Support Services

Infrastructure Mgmt

Admin/ERP Systems

Course/Learning Mgmt

2007

Security

Admin/ERP Systems

Electronic Classrooms

Infrastructure Mgmt

2007 Survey Results 2007 Survey Results

Demographic Detail

Demographic Groups IncludedDemographic Groups Included

Governance– Public – Private

Carnegie classification– Doctoral/research: doctoral/research universities

intensive + doctoral/research universities extensive– Master’s: master’s colleges and universities +

master’s colleges and universities II– Baccalaureate: baccalaureate colleges–liberal arts +

baccalaureate colleges–general + baccalaureate/associate’s colleges

– Associate’s colleges: community and other two-year colleges

– International: non-U.S. institutions Enrollment size

– Small (fewer than 2,000)– Medium (2,000 to 7,999)– Medium-large (8,000 to 17,999)– Large (18,000+)

Issues Critical for Issues Critical for Institutions’ Strategic Institutions’ Strategic

Success Success

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Small —Small

InstitutionsInstitutions1. Funding IT2. Administrative/ERP/information systems 3. Security 4. Faculty development, support, and training 5. Disaster recovery/business continuity6. Identity/access management (tie)

Course/learning management systems (tie)7. Infrastructure 8. Strategic planning9. Web systems and services

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Medium —Medium

InstitutionsInstitutions1. Funding IT2. Security 3. Administrative/ERP/information systems4. Disaster recovery/business continuity 5. Faculty development, support, and training 6. Identity/access management 7. Infrastructure 8. E-learning/distributed teaching and learning 9. Course/learning management systems (tie)

Electronic classrooms/technology buildings/ commons facilities (tie) Strategic planning (tie)

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Medium-—Medium-

Large InstitutionsLarge Institutions1. Security 2. Funding IT 3. Identity/access management 4. Administrative/ERP/information systems 5. Governance, organization, and leadership 6. Disaster recovery/business continuity 7. Electronic classrooms/technology

buildings/ commons facilities 8. Course/learning management systems (tie)

Portals (tie)9. Faculty development, support, and training

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Large—Large

InstitutionsInstitutions1. Funding IT2. Identity/access management3. Administrative/ERP/information systems

(tie)Security (tie)

4. Governance, organization, and leadership 5. Infrastructure (tie)

Research support (tie)6. Strategic planning 7. Disaster recovery/business continuity 8. Advanced networking

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Private —Private

InstitutionsInstitutions1. Funding IT2. Security 3. Administrative/ERP/information systems 4. Faculty development, support, and

training 5. Disaster recovery/business continuity6. Identity/access management7. Infrastructure (tie)

Strategic planning (tie)8. Course/learning management systems9. Web systems and services

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Public—Public

InstitutionsInstitutions1. Funding IT2. Security3. Administrative/ERP/information systems4. Identity/access management5. Disaster recovery/business continuity6. Infrastructure7. E-learning/distributed teaching and learning

(tie)Governance, organization, and leadership (tie)

8. Strategic planning9. Faculty development, support, and training

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Associate’s —Associate’s

InstitutionsInstitutions1. Security 2. Funding IT 3. Administrative/ERP/information systems4. Identity/access management 5. E-learning/distributed teaching and learning 6. Disaster recovery/business continuity 7. Infrastructure8. Faculty development, support, and training 9. Staffing/HR management/training 10.Course/learning management systems (tie)

Portals (tie)

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success——

Baccalaureate InstitutionsBaccalaureate Institutions1. Funding IT2. Security 3. Faculty development, support, and training 4. Administrative/ERP/information systems5. Disaster recovery/business continuity 6. Infrastructure 7. Strategic planning 8. Course/learning management systems9. Web systems and services10.Identity/access management

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Master’s —Master’s

InstitutionsInstitutions1. Funding IT2. Security 3. Administrative/ERP/information systems4. Disaster recovery/business continuity 5. Faculty development, support, and training 6. Identity/access management 7. E-learning/distributed teaching and learning

(tie)Strategic planning (tie)

8. Electronic classrooms/technology buildings/ commons facilities

9. Infrastructure (tie) Portals (tie) Web systems and services (tie)

Critical for Institutions’ Critical for Institutions’ Strategic Strategic

SuccessSuccess—Doctoral/Research —Doctoral/Research InstitutionsInstitutions1. Funding IT (tie)

Security (tie)2. Identity/access management 3. Administrative/ERP/information systems4. Governance, organization, and leadership

(tie)Research support (tie)

5. Infrastructure6. Disaster recovery/business continuity7. Faculty development, support, and training

(tie)Strategic planning (tie)

Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success——

International InstitutionsInternational Institutions1. Administrative/ERP/information systems 2. Governance, organization, and leadership 3. Identity/access management4. Funding IT5. Course/learning management systems6. Disaster recovery/business continuity (tie)

Security (tie)7. Infrastructure (tie)

Strategic planning (tie)8. Portals

Issues with Potential to Issues with Potential to Become More SignificantBecome More Significant

Potential to Become More Potential to Become More SignificantSignificant—Small Institutions—Small Institutions

1. Disaster recovery/business continuity2. Funding IT3. Security 4. Faculty development, support, and training 5. Course/learning management systems (tie)

Identity/access management (tie) 6. Electronic classrooms/technology buildings/

commons facilities7. Portals8. Administrative/ERP/information systems9. E-portfolio development and management (tie)

Infrastructure (tie) Web systems and services (tie)

Potential to Become More Potential to Become More SignificantSignificant—Medium —Medium

InstitutionsInstitutions1. Security 2. Identity/access management 3. Funding IT 4. Disaster recovery/business continuity 5. Administrative/ERP/information systems6. Emerging technologies 7. Faculty development, support, and

training 8. Assessment/benchmarking (tie)

Portals (tie) 9. Course/learning management systems

Potential to Become More Potential to Become More SignificantSignificant—Medium-Large—Medium-Large

InstitutionsInstitutions1. Security 2. Identity/access management3. Funding IT4. Disaster recovery/business continuity 5. Governance, organization, and leadership6. Assessment/benchmarking7. Change management (tie)

Faculty development, support, and training (tie) Legislative compliance and policy development (tie)

8. Administrative/ERP/information systems (tie) Advanced networking (tie)

9. Research support

Potential to Become More Potential to Become More SignificantSignificant—Large Institutions—Large Institutions

1. Security 2. Disaster recovery/business continuity 3. Funding IT (tie)

Identity/access management (tie) 4. Research support5. Administrative/ERP/information systems 6. Advanced networking (tie)

Infrastructure (tie) 7. Electronic classrooms/technology buildings/

commons facilities (tie) Governance, organization, and leadership (tie) Staffing/HR management/training (tie)

Potential to Become More Potential to Become More SignificantSignificant—Private Institutions—Private Institutions1. Security 2. Funding IT3. Identity/access management4. Disaster recovery/business continuity5. Faculty development, support, and training 6. Administrative/ERP/information systems

(tie) Course/learning management systems (tie)

7. E-portfolio development and management8. Web systems and services 9. Strategic planning

Potential to Become More Potential to Become More SignificantSignificant—Public Institutions—Public Institutions

1. Security 2. Identity/access management3. Disaster recovery/business continuity 4. Funding IT 5. Administrative/ERP/information systems6. Infrastructure 7. E-learning/distributed teaching and learning

(tie) Governance, organization, and leadership (tie)

8. Portals9. Emerging technologies

Potential to Become More Potential to Become More SignificantSignificant—Associate’s —Associate’s

InstitutionsInstitutions1. Security 2. Identity/access management 3. Disaster recovery/business continuity 4. Administrative/ERP/information systems 5. Funding IT6. Emerging technologies (tie)

Portals (tie) 7. E-learning/distributed teaching and learning8. Faculty development, support, and training

(tie) Infrastructure (tie)

Potential to Become More Potential to Become More SignificantSignificant—Baccalaureate —Baccalaureate

InstitutionsInstitutions1. Funding IT2. Disaster recovery/business continuity (tie)

Identity/access management (tie) 3. Security 4. Faculty development, support, and training5. Course/learning management systems (tie)

Portals (tie) 6. Electronic classrooms/technology buildings/

commons facilities7. Administrative/ERP/information systems (tie)

Assessment/benchmarking (tie)

Potential to Become More Potential to Become More SignificantSignificant—Master’s —Master’s

InstitutionsInstitutions1. Security 2. Identity/access management 3. Disaster recovery/business continuity 4. Funding IT5. Administrative/ERP/information systems6. E-portfolio development and management 7. Legislative compliance and policy

development (tie) Web systems and services (tie)

8. Assessment/benchmarking (tie) Emerging technologies (tie)

Potential to Become More Potential to Become More SignificantSignificant—Doctoral/Research —Doctoral/Research

InstitutionsInstitutions1. Security 2. Identity/access management 3. Funding IT4. Disaster recovery/business continuity (tie)

Research support (tie) 5. Governance, organization, and leadership 6. Administrative/ERP/information systems (tie)

Advanced networking (tie) 7. Infrastructure 8. Digital records management (tie)

Faculty development, support, and training (tie)

Potential to Become More Potential to Become More SignificantSignificant—International —International

InstitutionsInstitutions1. Identity/access management 2. Funding IT3. Administrative/ERP/information systems 4. Governance, organization, and leadership 5. Disaster recovery/business continuity 6. Change management (tie)

Staffing/HR management/training (tie) 7. Electronic classrooms/technology

buildings/commons facilities (tie) Portals (tie) Security (tie)

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Small —Small

InstitutionsInstitutions1. Funding IT2. Administrative/ERP/information systems 3. Strategic planning4. Infrastructure5. Governance, organization, and leadership 6. Disaster recovery/business continuity (tie)

Security (tie) 7. Staffing/HR management/training8. Electronic classrooms/technology buildings/

commons facilities (tie) Faculty development, support, and training (tie)

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Medium —Medium

InstitutionsInstitutions1. Funding IT2. Administrative/ERP/information systems 3. Strategic planning4. Security 5. Governance, organization, and

leadership6. Staffing/HR management/training7. Infrastructure8. Change management 9. Disaster recovery/business continuity10.Web systems and services

What Senior IT Leaders Spend What Senior IT Leaders Spend Most Time OnMost Time On—Medium-Large —Medium-Large

InstitutionsInstitutions1. Governance, organization, and

leadership2. Funding IT3. Strategic planning4. Administrative/ERP/information systems5. Security 6. Change management7. Staffing/HR management/training8. Infrastructure9. Identity/access management10.Emerging technologies

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Large —Large

InstitutionsInstitutions1. Funding IT2. Governance, organization, and leadership 3. Administrative/ERP/information systems (tie)

Strategic planning (tie) 4. Research support (tie)

Security (tie) 5. Change management6. Identity/access management7. Collaboration/partnerships (tie)

Infrastructure (tie) Staffing/HR management/training (tie) Support services/service delivery models (tie)

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Private —Private

InstitutionsInstitutions1. Funding IT2. Administrative/ERP/information systems3. Strategic planning4. Security 5. Governance, organization, and leadership6. Staffing/HR management/training7. Infrastructure8. Disaster recovery/business continuity 9. Web systems and services10.Change management

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Public —Public

InstitutionsInstitutions1. Funding IT2. Governance, organization, and leadership3. Administrative/ERP/information systems4. Strategic planning5. Security 6. Staffing/HR management/training7. Infrastructure8. Change management9. Disaster recovery/business continuity (tie)

Identity/access management (tie)

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On——Associate’s InstitutionsAssociate’s Institutions

1. Security 2. Identity/access management 3. Disaster recovery/business continuity 4. Administrative/ERP/information systems 5. Funding IT6. Emerging technologies (tie)

Portals (tie) 7. E-learning/distributed teaching and learning8. Faculty development, support, and training

(tie) Infrastructure (tie)

What Senior IT Leaders Spend What Senior IT Leaders Spend Most Time OnMost Time On—Baccalaureate —Baccalaureate

InstitutionsInstitutions1. Funding IT2. Disaster recovery/business continuity (tie)

Identity/access management (tie) 3. Security 4. Faculty development, support, and training5. Course/learning management systems (tie)

Portals (tie) 6. Electronic classrooms/technology buildings/

commons facilities7. Administrative/ERP/information systems (tie)

Assessment/benchmarking (tie)

What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On——

Master’s InstitutionsMaster’s Institutions1. Security 2. Identity/access management 3. Disaster recovery/business continuity 4. Funding IT5. Administrative/ERP/information systems6. E-portfolio development and management 7. Legislative compliance and policy

development (tie) Web systems and services (tie)

8. Assessment/benchmarking (tie) Emerging technologies (tie)

What Senior IT Leaders Spend What Senior IT Leaders Spend Most Most

Time OnTime On—Doctoral/Research —Doctoral/Research InstitutionsInstitutions

1. Security 2. Identity/access management 3. Funding IT4. Disaster recovery/business continuity (tie)

Research support (tie) 5. Governance, organization, and leadership 6. Administrative/ERP/information systems

(tie) Advanced networking (tie)

7. Infrastructure 8. Digital records management (tie)

Faculty development, support, and training (tie)

What Senior IT Leaders Spend What Senior IT Leaders Spend Most Time OnMost Time On—International —International

InstitutionsInstitutions1. Identity/access management 2. Funding IT3. Administrative/ERP/information systems 4. Governance, organization, and leadership 5. Disaster recovery/business continuity 6. Change management (tie)

Staffing/HR management/training (tie) 7. Electronic classrooms/technology

buildings/ commons facilities (tie) Portals (tie) Security (tie)

Issues Requiring ExpenditureIssues Requiring Expenditureof Most Human and/orof Most Human and/orFinancial ResourcesFinancial Resources

Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources——

Small InstitutionsSmall Institutions1. Administrative/ERP/information systems2. Infrastructure3. Electronic classrooms/technology buildings/

commons facilities (tie) Support services/service delivery models (tie)

4. Security (tie) Student computing (tie)

5. Data administration (tie) Faculty development, support, and training (tie)

6. Course/learning management systems (tie) Funding IT (tie) Staffing/HR management/training (tie)


Medium InstitutionsMedium Institutions1. Administrative/ERP/information systems2. Infrastructure 3. Electronic classrooms/technology buildings/

commons facilities4. Course/learning management systems5. Security6. Support services/service delivery models 7. Staffing/HR management/training (tie)

Web systems and services (tie) 8. Data administration9. Student computing

Expenditure of Most Human and/or Expenditure of Most Human and/or Financial ResourcesFinancial Resources—Medium-Large —Medium-Large

InstitutionsInstitutions1. Administrative/ERP/information systems2. Infrastructure 3. Course/learning management systems (tie)

Electronic classrooms/technology buildings/ commons facilities (tie)

4. Security 5. E-learning/distributed teaching and learning6. Support services/service delivery models7. Identity/access management (tie)

Student computing (tie) 8. Portals (tie)

Staffing/HR management/training (tie)


Large InstitutionsLarge Institutions1. Administrative/ERP/information systems2. Infrastructure 3. Security 4. Advanced networking 5. Course/learning management systems6. Electronic classrooms/technology

buildings/commons facilities7. Identity/access management8. Web systems and services9. Data administration (tie)

E-learning/distributed teaching and learning (tie) Staffing/HR management/training (tie)


Private InstitutionsPrivate Institutions1. Administrative/ERP/information systems2. Infrastructure 3. Electronic classrooms/technology buildings/

commons facilities4. Security (tie)

Support services/service delivery models (tie) 5. Web systems and services6. Course/learning management systems7. Staffing/HR management/training8. Data administration9. Student computing


Public InstitutionsPublic Institutions1. Administrative/ERP/information systems2. Infrastructure 3. Electronic classrooms/technology buildings/

commons facilities4. Course/learning management systems5. Security6. Support services/service delivery models7. E-learning/distributed teaching and learning8. Staffing/HR management/training9. Student computing10.Data administration (tie)

Funding IT (tie)


Associate’s InstitutionsAssociate’s Institutions1. Administrative/ERP/information systems2. Infrastructure 3. E-learning/distributed teaching and learning

(tie) Electronic classrooms/technology buildings/ commons facilities (tie)

4. Support services/service delivery models 5. Staffing/HR management/training6. Course/learning management systems (tie)

Security (tie) 7. Data administration (tie)

Funding IT (tie)

Expenditure of Most Human and/or Expenditure of Most Human and/or Financial ResourcesFinancial Resources—Baccalaureate —Baccalaureate

InstitutionsInstitutions1. Administrative/ERP/information systems2. Infrastructure 3. Electronic classrooms/technology buildings/

commons facilities 4. Support services/service delivery models 5. Faculty development, support, and training6. Staffing/HR management/training7. Student computing8. Web systems and services 9. Course/learning management systems (tie)

Data administration (tie) Security (tie)


Master’s InstitutionsMaster’s Institutions1. Administrative/ERP/information systems 2. Infrastructure 3. Electronic classrooms/technology buildings/

commons facilities4. Course/learning management systems5. Security6. Support services/service delivery models 7. Web systems and services8. Staffing/HR management/training9. Data administration10.E-learning/distributed teaching and learning

Expenditure of Most Human and/or Expenditure of Most Human and/or Financial Resources—Financial Resources—Doctoral/Research Doctoral/Research

InstitutionsInstitutions1. Administrative/ERP/information systems 2. Infrastructure 3. Security 4. Advanced networking5. Course/learning management systems6. Electronic classrooms/technology

buildings/commons facilities (tie) Identity/access management (tie)

7. E-learning/distributed teaching and learning

8. Student computing9. Web systems and services

Expenditure of Most Human and/or Expenditure of Most Human and/or Financial ResourcesFinancial Resources—International —International

InstitutionsInstitutions1. Administrative/ERP/information systems 2. Infrastructure 3. Support services/service delivery models 4. Course/learning management systems5. Electronic classrooms/technology

buildings/ commons facilities6. Web systems and services7. Portals (tie)

Staffing/HR management/training (tie) Support services/service delivery models (tie)

Helpful ResourcesHelpful Resources

Helpful Resources at Helpful Resources at EDUCAUSEEDUCAUSE

2007 Current Issues Survey—full results and analysis– www.educause.edu/eq

Current Issues Resources—links to helpful online resources for this year’s top issues– www.educause.edu/issues

Core Data Service—comparison data on campus IT environments and practices – www.educause.edu/coredata

Resource Center—multimedia collection of online resources on all of higher education IT– www.educause.edu/resources

Helpful Resources at Helpful Resources at EDUCAUSEEDUCAUSE

EDUCAUSE Center for Applied Research (ECAR)—high-quality research on top higher education IT issues– www.educause.edu/ecar

EDUCAUSE Learning Initiative (ELI)—teaching and learning programs and resources– www.educause.edu/eli

Net@EDU—advanced networking and policy resources– www.educause.edu/net@edu

Security Task Force—news, effective practices, discussion groups, meetings, and more– www.educause.edu/security

Slide 1

Documents

Transcript of Slide 1