Skype for Business - Wpc 2016...• Skype for Business è disponibile sia Server che Client con...

P R E S E N TASkype for Business Telephony & Cloud

Alessandro AppianiFounder & CTO - Pulsar IT

[email protected]

@AlexAppiani

• 30-years experience in IT Technologies and Solutions

• Computer Science Master’s Degree (full marks with honors) in 1989

• Microsoft Certified since 1995

• Microsoft TechNet speaker & Train-the-trainer since 1996

• MVP, MCT, MCITP Windows+Exchange+Lync+Office365 Microsoft Most Valuable Professional Skype for Business (Office Servers)

Microsoft Windows Expert since version NT 3.51 (1995)

Microsoft Exchange Expert since first product release (Exchange 4.0 - 1996)

Microsoft Lync/Skype Expert since first product release (LCS 2003)

Microsoft Office 365 Expert since first Cloud version (BPOS - 2009)

• Pulsar IT Founder & CTO technologies, strategy, digital transformation, advisory, ...

• Twitter: @AlexAppiani

Alessandro Appiani - About me

Skype for Business

Office Servers

DISEGNO, REALIZZAZIONE E SUPPORTO DI SOLUZIONI COMPLETE

• Modern DataCenter Windows Server 2016, Hyper-V, System Center, Azure IaaS, Azure

Stack

• Windows 10 e Enterprise Mobility PC e Device Management, Intune, Mobile Application Management

• Enterprise Collaboration OneDrive, SharePoint, OneNote, Exchange, Outlook & Skype, Office

365 Apps

• Enterprise Voice Telefonia con Skype for Business & Cloud PBX

• Secure Productive Enterprise Trusted environment for Smart Working

P u l s a r I T – c h i s i a m o

www.pulsarit.netblogs.pulsarit.net

Microsoft Excellence since 1995

Agenda

• Skype for Business intro

• Skype for Business Enterprise Voice Microsoft Enterprise grade telephony

Features & Phones

Deployment & Cloud

• Skype for Business Deployment choice On-Premises, Cloud, Hybrid

• Skype for Business Hybrid Architecture & Management

Telephony Architecture & Resiliency

• Skype for Business Cloud Telephony Cloud & Hybrid Voice Deployment Options

Scenarios & features

Cloud PBX in Office 365

Cloud PBX in Hybrid Architectures

• Il passaggio dalla fonia classica: Notes from the Field

www.wpc2016.it – [email protected] - +39 02 365738.11 4

Skype for Business, Skypeun po’ di chiarezza non fa mai male

• è l’ultima versione di OCS/Lync, stessi fondamentali, nuovo nome

2007 Office Communications Server (OCS) 2007

2009 Office Communications Server (OCS) 2007 R2

2010 Lync 2010

2012 Lync 2013

2015 Skype for Business 2015

Cosa è Skype for Business?

• Skype for Business è l’offerta business (a pagamento)

• Skype è l’offerta consumer (free con alcuni servizi a pagamento - es: PSTN Calling)

• condividono il Look and Feel, ma sono mondi diversi

• Skype è disponibile solo client (il servizio è erogato da Microsoft)

• Skype for Business è disponibile sia Server che Client con possibilità di configurare i server/servizi in modalità On-premises, Cloud (servizi erogati da Microsoft in Office 365), oppure Hybrid

• i mondi online (Cloud) di Skype (Consumer) e Skype for Business (OCS/Lync/BPOS/Office365) nascono basati su sistemi e reti separate

Skype for Business & Skype


• Skype for Business ?

• o Skype?

• E' solo questione di nomi? ....

• ... o qualcosa sta cambiando, dietro le quinte, in Microsoft ???

Ma siamo sicuri ?

https://technet.microsoft.com/en-us/library/mt631190.aspx


Microsoft TelephonySkype for Business Enterprise Voice

• Enterprise grade telephony

• Skype for Business built-in component, no other server required

• Part of Office 365 Server & Client

• Centralized management

• Feature Complete

• Modern Access

Eliminate the need for separate PBX systems

Enterprise voice

• The full set of critical IP-PBX features, designed for high availability

• Deeply integrated with Microsoft Office

• Broad choice of devices with IP Phones, PCs and Smart Phones

• Leverages Active Directory, Exchange, System Center and other existing infrastructure

Skype for Business Enterprise Voice

• Video call monitor with call control

• USB device switching and optimization

• Optimized media with SILK, wideband audio, and HD video

• Call quality application with real-time network &quality indicator

Superior audio and video experience

• Forwarding & Simultaneous ring

• Team call Group (pick-up)

• Transfer (Blind, Consult, Merge)

• Conversation History & Call logs

• Delegation (Boss-Admin) and shared line appearance

• VoiceMail (Exchange Unified Messaging)

• Enterprise calendar based call routing

• Call parking

• Audio Conference

• Complete PSTN dialing easily availableon web, mobile, and rich clients

Enterprise call management & features

• Optimized è la certificazione classica dei telefoni Lync

sono dispositivi basati su firmware Lync Phone Editions, una versione di Windows CE, sviluppata direttamente da Microsoft

prevedono anche connessione USB verso il PC e sono visti come USB Audio Device

• Qualified / Compatible è la certificazione di riferimento per Skype for Business

sono dispositivi basati su firmware proprietario sviluppato dall’hardware vendor

non prevedono connessione USB, ma i vendor possono sviluppare driver software per abilitare funzionalità di integrazione (es: Better Together)

IP Phones - Optimized or Qualified?

http://partnersolutions.skypeforbusiness.com/solutionscatalog/ip-phones

http://partnersolutions.skypeforbusiness.com/solutionscatalog/ip-phones

• Anche i telefoni IP, pur non essendo AD Members, hanno un sistema di provisioning automatico, sicurezza, autenticazione

• SIP Address + User account/pwd DHCP

NTP

DNS-based SRV location

CA Chain & Root (strictly)

TLS

Device Update Web service (firmware update download)

FE/Director fqdn

User authentication & logon (via Ext+PIN per i nuovi phones)

Nessuna configurazione preventiva sui telefoni

Nessuna configurazione specifica per ogni telefono lato server (MAC address, ...)

Portabilità dei telefoni, nessuna dipendenza dalla rete

Skype4B IP Phones & device provisioning

Analog Devices Topology

ATA - Analog Telephone Adapter

Device used to connect one or

more standard analog telephones

to a digital telephone system

Enterprise Pool

Mediation Server

Qualified Gateway

Qualified Gateway

ATA

Skype for Business Deployment choiceOn-Premises, Cloud, Hybrid

www.pulsarit.net – [email protected] 21

Deployment choices

Microsoft Office 365, Skype for Business Online

Partner-hosted multi-tenant

Single domain and directory

Users split–server/online

Skype for Business 2015

Private cloud/dedicated

CloudHybrid On-Premises

Deployment decision tree (MS Cloud First! )

yes

yes

Skype for Business HybridArchitecture & Management

Skype for Business 2015Hybrid

Active

Directory

Skype for

Business Pool

Microsoft

Federation

Gateway

Lync

Federation Edge

AD FS

DirSync–provisioning, GAL

Federation for SSO

Hybrid Interoperability

Integration between local

IT systems and the cloud

Exchange Online

Skype for Business Online

OneDrive for Business Online

Directory Sync

Edge

On-Premises Environment

On-Premises

User

On-Line

User

• Skype for Business Server Deployment Wizard

• Skype for Business Server Topology Builder

• Skype for Business Server Control Panel gestisce server e utenti on premises

wizard per abilitare Skype for Business Hybrid

consente di spostare utenti (cloud / on-prem)

gestione limitata degli attributi di utenti online

• Skype for Business Management Shell PowerShell per la gestione completa di ambienti onpremises

consente di spostare utenti (cloud / on-prem)

• Skype for Business Online Admin Center Online Portal per la gestione (limitata) di Skype for Business Online

• Remote PowerShell for Skype for Business Online PowerShell per la gestione completa di ambienti online

Hybrid Management tools

Skype for Business Server Control Panel & Powershell

• Hybrid Management

• Hybrid configuration overview

Demo

Telephony Architecture & Resiliency

• Come integrare SfB Enterprise Voice (On-Prem o Hybrid Cloud) con il mondo della fonia tradizionale (PSTN)?

• La modalità scelta è importante in termini di funzionalità, vincoli, requisiti di rete o telefonici, ... Non c’è un modo migliore, ogni progetto ha esigenze diverse

Se si vogliono mantenere l’integrazione con il PBX esistente e/o le numerazioni geografiche sono necessari componenti on-premises

• SfB Server va comunque considerato come un PBX, l’approccio di introduzione è per molti versi analogo

Come connettere la fonia

Connect directly to the PSTN

Why?• Easy and fast

• No additional PBX investments and configuration

Why not?• May need new numbers for the end-user

• How about internal calling

• Need additional trunk capacity

• Migrating a user = changes at the Provider

Dove posizionare SfB & PBX/PSTN

Connect to the Legacy PBX

Why?• That is what we always do

• PBX owns number plan

• User can keep own number

• Internal calling at no cost

• Benefit from the existing PBX infrastructure

• Benefit from existing trunk capacity

Why not?• PBX Dependencies

• Additional PBX cost

• Requires PBX configuration

• What happens when migration is done?

• Migrating a user = changes in the PBX

Skype for

Business

2015

Existing

PBX

PSTN

Existing

PBX

Skype for

Business

2015

PSTN

• via Direct SIP between IP-PBX and Skype for Business Only for qualified or tested IP-PBXs

Provides voice capabilities between endpoints on either call control server

Allows endpoints on both sides to utilize features on the other call control server

Simplest method of interoperability, relying on standard SIP protocols

• via a Gateway Use qualified gateways

Use gateway as intermediary in scenarios such as SIP to TDM, or to nonqualified third-party

Allows gateway to act as transcoding resource for calls between Skype for Business & and third party

Gateway may also be placed between PSTN and the PBX

my preferred choice for PBX-replacement migration

Connecting to the PBX

Enterprise Pool

Mediation Server

Qualified IP-PBX

SIP PSTNSIP

Enterprise Pool

Mediation Server

Qualified Gateway

SIPPSTNSIP

• Scale voice like other workloads

• Highly Available, Resilient and locally survivable

• Disaster Recovery with multi-datacenter architecture

• PBX / PSTN connections require other roles Mediation Server role

Mediagateway

PBX (if present)

SBA / SBS

...

Voice High Availability & Disaster Recovery

SfB Cloud & Hybrid Telephony

Users online or on-premises

Integration with PSTN services on-premises


PSTN services provided by Microsoft

OnlineHybrid

Telephony / Voice / PSTN Deployment Choice

End-user features & customer PSTN services integrated on-premises

On Premises

• PSTN Conferencing provides the flexibility to dial in to a meeting from a traditional phone, in addition to the existing ability to join a meeting with a single click on your PC or mobile device.

• Skype Meeting Broadcast makes it easier than ever to produce large virtual meetings for up to 10,000 meeting attendees, who can join from virtually any browser or device. Now Skype for Business truly is a single platform for every type of meeting.

• Cloud PBX enables companies to eliminate separate PBX systems and transition to the cloud with Office 365 as the central location to manage users for communication and

• With PSTN Calling, Office 365 customers can also subscribe to Microsoft managed calling plans and phone numbers, starting in the U.S. with more markets coming later.

Office 365 Voice Services

Office 365 brings significant new value to business customers worldwide

https://blogs.office.com/2015/11/30/office-365-brings-significant-new-value-to-business-customers-worldwide/


• Move all your communications to Skype for Business Onlinehttps://blogs.office.com/2016/09/26/move-all-your-communications-to-skype-for-business-online/

• Expanding the reach of Skype for Business meetings and voice services in Office 365 - March 2016https://blogs.office.com/2016/03/09/expanding-the-reach-of-skype-for-business-meetings-and-voice-services-in-office-365/

Office 365 brings significant new value to business customers worldwide - November 2015https://blogs.office.com/2015/11/30/office-365-brings-significant-new-value-to-business-customers-worldwide/

• Expanding the preview of Skype for Business services in Office 365 - October 2015https://blogs.office.com/2015/10/07/expanding-the-preview-of-skype-for-business-services-in-office-365/

• Announcing preview of new Skype for Business services in Office 365 - July 2015https://blogs.office.com/2015/07/01/announcing-preview-of-new-skype-for-business-services-in-office-365/

• La disponibilità dei nuovi servizi è differente nelle varie nazioni Microsoft Online Services International availability

https://products.office.com/en-us/business/international-availability

Skype for Business international availability & preview

https://blogs.office.com/2016/09/26/move-all-your-communications-to-skype-for-business-online/

https://blogs.office.com/2016/03/09/expanding-the-reach-of-skype-for-business-meetings-and-voice-services-in-office-365/


https://blogs.office.com/2015/10/07/expanding-the-preview-of-skype-for-business-services-in-office-365/

https://blogs.office.com/2015/07/01/announcing-preview-of-new-skype-for-business-services-in-office-365/

https://products.office.com/en-us/business/international-availability

• On Premises Users hosted on-prem

local/on-prem PSTN connectivity (no need for another PBX, but maybe integrated if present)

Full Voice features (on-prem)

• Hybrid Users hosted on-prem or on-line

PSTN services integrated on-premises

Users hosted on-prem with On-prem PSTN Calling (same features as on-prem)

Users hosted online with On-prem PSTN Calling (less voice features)

• Cloud-only PSTN services (PSTN Calling Plans) provided by Microsoft as a Telco / Carrier

Skype for Business & PSTN Calling

Cloud PBX: Features comparison (Oct 2016)Skype for Business capabilities

Skype for Business on premises

Cloud PBX with on premises PSTN calling with an existing pool

Cloud PBX with on-premises PSTN calling via Cloud Connector

Cloud PBX with PSTN calling

Basic call features (hold/retrieve, transfer, forwarding, simultaneous ringing)

Voice mail Exchange UM Cloud PBX Voice Mail (Exchange Online Recommended)

Delegation, team callUsers should be in the same

environment

Auto attendant Available in CY16 Available in CY16 Available in CY16

Hunt groups Available in CY16 Available in CY16 Available in CY16

Voice resiliency Secured by SLA

Ability to restrict international calling per user

Per country dial planManual configuration Automatically assigned based on user

location or manual configurationAutomatically assigned based on user location

Extension dialingVia Lync/Skype For Business

on premises dial plan

Via Lync/Skype For Business on

premises dial plan or Gateway dial plan Via Gateway dial plan

Branch survivability Requires deploying local

pools/SBAs

Via local pool or redundant internet

connection/Express route

Redundant internet connection or Express route required

Bring your own PSTN connectivity

911 Static 911 Static 911 Static 911

Media bypass On roadmap Not Applicable

IP phones “Optimized for Skype for Business”

IP phones “Compatible with Skype for Business”

Polycom VVX, Yealink, more solutions

coming


coming


coming

Analog devices Using on premises deployment Can be integrated via local GW

Common area phone Using on premises deployment





OnlineHybrid



On Premises

• Two core parts always in the cloud Cloud-based call control for end-users

Tenant admin user experience for IT Pros

Cloud PBX with PSTN Calling – Complete PBX Replacement

Office 365Customer Premises

Public

Internet

ExpressRoute

Independence of PSTN Services and On-Premises PSTN Connectivity

Call answer / initiate (by name & number)

Call hold / retrieve

Call History

Call Delegation & Call On-behalf

**Call Queuing & Routing

Call Transfer (Blind, Consult & Mobile)

Camp-on

Caller ID

Call Waiting

Call forwarding & simul-ring

Clients for PC, Mac & Mobile

Device switching

Cloud PBX: Calling Features

Distinctive ringing

Do-not-disturb routing & call blocking

Enterprise calendar call routing

Financially-backed SLA

Integrated dial-pad

Music on Hold

**Organizational Auto Attendant

Qualified IP Desk Phones

Skype & Federated calling

Team calling

Video call monitor

Voice Mail **In preview since October 2016

Cloud PBX Roadmap

• No Geographic number Sharing between Microsoft and other Carriers

• No Voice Resiliency / Branch Survivability (SBA/SBS) concept

• No location based call (limited emergency / static by user)

• No analog device

• No media by-pass

• No Delegation / Team calling / ... between on-prem & online users from same groups must be hosted in same place (on-prem/online)

• Advanced Voice features under development

Cloud PBX PSTN Calling Users Voice limits





OnlineHybrid



On Premises

• On premises PSTN Connectivity via in place SfB/Lync Topology (Existing SfB / Hybrid topology) Users of a domain are split between using on-premises and Online

On Premises deployment configured to seamlessly interoperate with Cloud PBX

• On premises PSTN Connectivity via PBX or SIP Trunk (GreenField only) Cloud PBX option for locations where we don’t yet offer native PSTN Calling

SfB Cloud Connector and Cloud-Connected Appliances will be simple approaches

O365 Cloud PBX with on premises PSTN Connectivity

Hybrid Voice…Many CombinationsPSTN

ConnectivityUser Homed

Existing Lync-SFB onPrem

Customers

Green Field

(PBX/SIP Trunk)

PSTN onPrem

onPrem(nothing changes)

Existing Customers, Nothing New from Cloud Not supported

(migrate to cloud)

online

(all in for cloud, US only)

Hybrid Config Doc

Split Domain Add EV or Migrate Available

October 2015

minTopology VM / Cloud Connector Edition

Migrate users to O365 Cloud PBX

Available October 2015

PSTN in Cloud

Hybrid Config Doc

Migrating to cloud with EV

(also in cloud)


PBX migrating to all cloud

Rip & Replace


onPrem Not Supported Not Supported

• Edge Server should be Lync Server 2013 or Skype for Business 2015

• “Next hop” must be Lync Server 2013 or Skype for Business Pool

• PSTN egress through various gateways as appropriate

• Skype for business Online users signed in from tenant network or the Internet

Typical Hybrid Topology and Requirements

Plan Cloud PBX with on-premises PSTN connectivity in Skype for Business

Server 2015 or Lync Server 2013


Deploy Cloud PBX with on-premises PSTN connectivity in Skype for

Business Server 2015 or Lync Server 2013




• Enables PSTN / PBX connectivity for cloud users through hybrid/on-prem PSTN infrastructure

• Leverage existing PBX / Voice infrastructure & PSTN Provider

• Support Branches and Enterprise Voice features (SBA/SBS, CAC, QoS, ...)

Cloud PBX with On premises PSTN Connectivity - Hybrid

Plan Cloud PBX with on-premises PSTN connectivity in Skype for

Business Server 2015 or Lync Server 2013



• Dial Plan Assigned based on user location (set by admin)

• Call routes created in on premises environment

• DNS points at online Skype For Business

• No co-existence with on premises deployment of Skype For Business

• Media traffic always flows via Mediation server

• Users have to be created on premises and synchronized online using DirSync or Azure AD

Cloud PBX with On premises PSTN Connectivity (Greenfield / Cloud Connector)

• Enables PSTN / PBX connectivity for Cloud PBX users through on-prem PSTN infrastructure

• The Skype for Business Cloud Connector Edition is a set of packaged virtual machines for deployment on-premises

Cloud Connector

Plan for hybrid voice with no on-premises server deployment

Plan for Skype for Business Cloud Connector Edition

https://technet.microsoft.com/EN-US/library/mt605227.aspx

https://technet.microsoft.com/EN-US/library/mt605227.aspx

Cloud PBX: Traffic Flow and High-Level Architecture

Cloud PBX with Microsoft PSTN calling

Cloud PBX with local on-premises PSTN connectivity.

Each site has own PSTN breakout

Via Cloud Connector Via Lync 2013/Skype For Business 2015 Pool

Local PSTN breakout

Site user

Site with local PSTN breakout

Office 365

Perimeter Network

Skype For Business/Lync Pool

Local PSTN breakout

Site with local PSTN breakout

Site user

Office 365

Perimeter Network

Cloud Connectors

Cannot

co-exist

SIP Traffic

Media Traffic

`

Site user Office 365

Site with Microsoft PSTN Calling

Il passaggio dalla fonia classica a SfBNotes from the field

www.pulsarit.net – [email protected]


• Non ci sono vincoli per l’introduzione, c’è grande flessibilità

• Abbiamo realizzato progetti integrandoci tramite ISDN / Q.SIG (PRI/BRI) e tramite SIP / VoIP sia con centralini che con gli operatori

• Integriamo dispositivi esistenti di ogni tipo telefoni analogici, fax, suonerie, SIP Device, Dect, ...

• Abbiamo lavorato con i principali Carrier (Telecom, Fastweb, Colt, Wind, Carrier locali, ...)

• Abbiamo integrato centralini vecchi e nuovi

• Abbiamo DISMESSO ambienti di ogni Brand Nortel, Siemens, Avaya, Cisco, Alcatel, ...

Integration & Migration - Esperienze


• Per le componenti di fonia, Skype for Business è un centralino a tutti gli effetti: la progettazione di integrazione e migrazione è un progetto di fonia segue gli stessi principi

ha a che fare con le numerazioni, dial plan, dialing habit / rules, ...

• Skype for Business fonia è tecnologia Microsoft le fondamenta contano (AD, Exchange, Policy, Security, Client apps, ...)

le tecnologie Microsoft devono essere configurate a regola d’arte

• Skype for Business non è solo fonia! anche i progetti di Enterprise Voice DEVONO prevedere Unified Communications per valorizzare gli

investimenti e renderli progetti di successo

Integration & Migration - approccio


• L’approccio tradizionale (strumenti e modi esistenti) non è quello che porta i risultati migliori in termini di efficienza, produttività, ottimizzazione costi/risultati il telefono (cornetta) spesso limita le capacità a quelle telefoniche tradizionali,

riducendo l’efficacia dell’investimento nei nuovi strumenti

è possibile usare nuovi dispositivi (es: smartphone, tablet) a fianco di quelli tradizionali

è possibile fare PIU’ cose e MEGLIO, usando i nuovi strumenti nel modo appropriato

lavorare nel modo vecchio (come facevo prima!) non funziona...

• Introduzione in integrazione con l’esistente

Approccio alla migrazione

• Ogni utente deve avere un solo sistema (numero e device), sia esso l’esistente o Skype for Business Riduce i costi

no doppia licenza/device

economie di scala a livello di team o dipartimento

minori problemi e necessità di supporto

Si può implementare sia integrandosi con PBX esistenti (nuovi range o migrazione interni) che rimpiazzando PBX esistenti (es: filiali, dipartimenti, ...)

• Preferibile attestare su ogni sistema (o migrare) gruppi omogenei di utenti tutte le funzionalità supportate

delega, forward, team, pickup, voicemail, ...

più semplice da implementare e gestire

User Deployment Best Practice

• Skype for Business UC & Telephony is communications of the future made real “The Next Stage in Communications”

http://blogs.microsoft.com/blog/2014/02/18/from-unified-to-universal-the-next-stage-for-communications/

ability to seamlessly navigate/use UI regardless of generation, work or life

ability to seamlessly communicate across networks regardless of platform, device or firewall boundary

• Skype for Business Cloud Features and PBX are growing and spreading worldwide Italian connectivity infrastructure not always ready for Cloud-based real-time media

• Hybrid topology and PSTN Connectivity is best of both worlds and give maximum flexibility

Hybrid is my best choice

UC = Universal Communications

http://blogs.microsoft.com/blog/2014/02/18/from-unified-to-universal-the-next-stage-for-communications/

• Interested in Skype4B telephony, voice or conference deployment?

• Interested in Innovation Scenarios with Microsoft Technologies?

Contact me!

Need more info?

Grazie!

Contatti OverNetEducation

OverNet [email protected]

www.overneteducation.it

Tel. 02 365738

@overnete

www.facebook.com/OverNetEducation

www.linkedin.com/company/overnet-solutionswww.wpc2016.it


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