SKYPE FOR BUSINESS VOICE IN THE CLOUD - BE-Com.eu › ... › 2016 › 04 ›...
Transcript of SKYPE FOR BUSINESS VOICE IN THE CLOUD - BE-Com.eu › ... › 2016 › 04 ›...
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Ståle Hansen, CEO Advania NorwayMVP Office Servers and Services
Blog: msunified.netTwitter: @StaleHansen
SKYPE FOR BUSINESS VOICE IN THE CLOUD
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What would you like
to get out of this
session?
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Topics
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VOICE IN THE CLOUD EXPLAINED
•Cloud PBX
•PSTN Calling
•On-premises PSTN Connectivity
•PSTN Conferencing
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Cloud PBXTHE PBX FEATURES IN THE CLOUD
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CLOUD PBX IS PART OF E5• Call answer / initiate (by name &
number)
• Call hold / retrieve
• Call Delegation & Call On-behalf
• Call Transfer (Blind, Consult & Mobile)
• Camp-on
• Caller ID
• Call Waiting
• Call forwarding & simul-ring
• Do-not-disturb routing & call blocking
• Enterprise calendar call routing
• Integrated dial-pad
• Music on Hold
• Qualified IP Desk Phones
• Skype & Federated calling
• Team calling
• Voice Mail
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Is Cloud PBX for my organization?
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Is Cloud PBX for my organization?IT DEPENDS ON INTEGRATIONSNO API FOR INTEGRATION AT THIS POINT
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Cloud PBX
REQUIRED FOR
PSTN CALLINGON-PREMISES PSTN CONNECTIVITY
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PSTN Calling
PER TENANT SUBSCRIPTION PLAN TO ENABLE INBOUND AND OUTBOUND DIALING HOSTED BY MICROSOFT
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PSTN CALLING
• Available in the US
• Available for selected countries throughout 2016
• A subscribtion = 3000 minutes per tenant per month• Shared for all enabled users
• Outbound international calls are 600 minutes
• Inbound dialing decrements the calling minutes
• If reaching the cap you can buy more subscribtions• It’s like a prepaid simcard
• 203 countries available for outbound dialing
• You can port your existing numbers to this service
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1. Check for users enabled with a PSTN Calling number
2. Find all available numbers
3. Classify the numbers
4. Find users with correct license without a number
5. Assign available numbers to those users
6. Allocate new numbers if needed
HOW TO ENABLE USERS FOR PSTN CALLING
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FIND ALL USERS ENABLED WITH A NUMBER
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FIND ALL AVAILABLE NUMBERSGet-CsOnlineTelephoneNumber -IsNotAssigned | Sort-Object CityCode | Format-Table CityCode, ID
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CATEGORIZE ALL AVAILABLE NUMBERS
Function Get-PhoneNumberClasscreated by Paul Valianthttp://paul.vaillant.ca/2015/05/11/classifying-phone-numbers.html
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CATEGORIZE ALL AVAILABLE NUMBERS
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CATEGORIZE ALL AVAILABLE NUMBERS
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FINDING USRERS ENABLED FOR PSTN CALLING WITHOUT NUMBER
Get-CsOnlineVoiceUser | Where-Object {$_.PSTNConnectivity -match "Online"-and $_.Number -eq $Null} | ft name, EnterpriseVoiceEnabled, LicenseState
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ASSIGNING SILVER NUMBER$SilverNumber = @()
Foreach ($Number in $AllNumbers) {if ($Number.Classification -match "Bronze" -and $Number.CityCode -match "NOAM-US-NY-NY") {$SilverNumber+=$Number}}Set-CsOnlineVoiceUser [email protected] -TelephoneNumber ("+"+$SilverNumber.id[0]) -LocationID 3a585424-9efc-48ae-9510-d99bb306aaa8
Get-CsOnlineVoiceUser | ft name, EnterpriseVoiceEnabled, LicenseState, number
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HOW TO GET MORE NUMBERSSearch-CsOnlineTelephoneNumberInventory
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Select-CsOnlineTelephoneNumberInventory
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CHECKING CLASSIFICATION
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1. Check for users enabled with a PSTN Calling number
2. Find all available numbers
3. Classify the numbers
4. Find users with correct license without a number
5. Assign available numbers to those users
6. Allocate new numbers if needed
HOW TO ENABLE USERS FOR PSTN CALLING
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On-premises PSTN connectivity
USERS HOSTED ONLINE, PSTN BREAKOUT IN YOUR DATACENTER
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On-premises PSTN connectivity
1. HYBRID WITH EXISTING DEPLOYMENT2. CLOUD CONNECTOR EDITION
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1. HYBRID WITH EXISTING DEPLOYMENT
• Requires Cloud PBX features through E5 or standalone
• Use existing deployment• Pool: Lync 2010 October 2012 update, Lync 2013 or Skype for business 2015
• Standard or Enterprise Edition
• Edge: Lync 2013 or Skype for Business 2015
• Mediation: Lync 2013 or Skype for Business 2015
• Co-located or in a separate pool
• Requires Azure AD Sync
• ADFS is strongly recommended
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Hybrid Voice with MVP Steve v. HouttumLEARN MORE:
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On-premises PSTN connectivity
CONFERENCING MCU IS IN OFFICE 365 THAT IS WHY YOU SHOULD COMBINE WITH PSTN CONFERENCING
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PSTN ConferencingABILITY TO DIAL IN AND OUT OG A ONLINE MEETING
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PSTN CONFERENCING
• Part of E5
• Combine E1 or E3 with PSTN Conferencing add-on license
• No minute charge (within reason)
• Assign Dial-in number per user from 15 countries• Norway, Sweden, Finland, Denmark is part of this
• Conference Dial-out in all of the 33 countries
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PSTN Conferencing caveat
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How can voice in the cloud compete with On-Premises VoIP services?
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Voice in an unmanaged networks
CHALLENGE:
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Azure ExpressRouteSOLUTION:
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AZURE EXPRESSROUTE
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Express Route with MVP Tommy ClarkeLEARN MORE:
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What defines Success?
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Administrator’s quality of life
Users getting expected voice
quality
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IT-PRO toolsADMINISTRATOR’S QUALITY OF LIFE
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Event ZeroUC COMMANDER UNDERLYING TECHNOLOGY BOUGHT BY MICROSOFT
TO BE IMPLEMENTED IN SKYPE FOR BUSINESS ONLINE
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NATIVE TOOLS
CALL QUALITY DASHBOARD REPORTS
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Rate my callUSERS GETTING EXPECTEDVOICE QUALITY
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CHECK CALL QUALITY
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CHECK CALL QUALITY
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WHAT ABOUT TERMINAL SERVICES?
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Citrix HDX v2ABILITY TO DO SKYPE FOR BUSINESS VOICE IN A VIRTUAL DESKTOP WITH MEDIA PROCESSED LOCALLY
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• HDX RealTime Optimization Pack 2.0 is compatible with • XenApp 6.x/7.x
• XenDesktop 7.x
• Lync Server 2013
• Skype for Business Server 2015
• Skype for Business Online
• Receiver and RTME compatibility• Windows Receiver 4.x (32-bit)
• Linux Receiver 13.x (32-bit, x86 only)
• Mac Receiver 12.x (32-bit)
• Thin OS version 8.2 requires D10D or Z10D because of memory and CPU requirements
JOINT CITRIX-MICROSOFT SUPPORT
https://blogsprod.s3.amazonaws.com/blogs/wp-content/uploads/2016/01/HDX-RealTime-complementary-approaches.png
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• Call Delegation
• Response Groups and Team Call Groups
• Voicemail integration
• Automatic Join Meeting audio
• Emoticons
• Web Proxy support
• Support for Click-to-Run
• Status icons (Connecting, Connected, etc.)
• Active speaker identification
• Not Gallery view though
JOINT CITRIX-MICROSOFT SUPPORT
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https://skypeprograms.net
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Topics
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