Skye Water Supply Scheme - dac.sa.gov.au€¦ · About the Skye water supply scheme SA Water has...
18
Skye Water Supply Scheme A proposal for the property owners of Skye to consider connection to the SA Water network for a long-term, sustainable and secure water supply.
Transcript of Skye Water Supply Scheme - dac.sa.gov.au€¦ · About the Skye water supply scheme SA Water has...
Skye Water Supply SchemeA proposal for the property owners of Skye to consider connection to the SA Water network for a long-term, sustainable and secure water supply.
SA W
ater
is w
holly
ow
ned
by t
he G
over
nmen
t of
So
uth
Aus
tral
ia a
nd m
anag
es a
ll as
pect
s of
wat
er a
nd
was
tew
ater
ser
vice
del
iver
y to
our
cus
tom
ers.
Our
wat
er a
nd w
aste
wat
er n
etw
orks
and
ope
ratio
ns
span
the
ent
ire s
tate
and
cat
er t
o th
e ne
eds
of
hous
ehol
ds, b
usin
esse
s an
d in
dust
ries.
In m
any
case
s,
cust
omer
s re
ceiv
e w
ater
tha
t ha
s be
en d
eliv
ered
fro
m
dist
ant
sour
ces.
Our
ope
ratio
ns a
re s
ubje
ct t
o m
ore
than
120
Fed
eral
an
d St
ate
Act
s al
ongs
ide
regu
latio
ns, c
odes
of
prac
tice,
in
dust
ry g
uide
lines
and
ope
ratin
g pr
oced
ures
.
Our
wat
er s
uppl
y se
rvic
es:
To d
eliv
er a
saf
e, r
elia
ble
and
secu
re d
rinki
ng w
ater
supp
ly t
o yo
ur h
ome
and
busi
ness
we:
• M
anag
e ou
r ca
tchm
ents
,
• C
olle
ct a
nd s
tore
the
wat
er,
• Tr
ansp
ort
it ac
ross
vas
t di
stan
ces,
• Tr
eat
it to
the
hig
h st
anda
rds
set
out
in t
he A
ustr
alia
n
Drin
king
Wat
er Q
ualit
y G
uide
lines
,
• D
eliv
er it
thr
ough
an
exte
nsiv
e ne
twor
k of
pip
es a
nd
pum
ping
sta
tions
str
aigh
t to
you
r ho
me
or b
usin
ess,
• C
ontin
ually
mon
itor
and
test
wat
er q
ualit
y at
poi
nts
alon
g th
e ne
twor
k,
• M
aint
ain,
man
age
and
impr
ove
the
infr
astr
uctu
re,
• In
vest
in s
trat
egic
pro
ject
s so
we
can
cont
inue
to
mee
t
futu
re d
eman
d.
Key
legi
slat
ion
guid
ing
SA W
ater
in
clud
es:
•Pu
blic
Cor
pora
tions
Act
199
3 -
subj
ect
to t
his
Act
, SA
Wat
er is
a c
omm
erci
al e
ntit
y, p
rovi
ding
a c
omm
erci
al
retu
rn t
o G
over
nmen
t.
•W
ater
Indu
stry
Act
201
2 -
incl
udes
the
pro
visi
on
for
inde
pend
ent
regu
latio
n of
wat
er a
nd s
ewer
age
pric
ing,
ens
urin
g th
e sa
fety
and
qua
lity
of s
ervi
ces
and
ongo
ing
tech
nica
l reg
ulat
ion.
Abo
ut S
A W
ater
Com
mun
ity
feed
back
re
latin
g to
SA
Wat
er’s
200
8 Sk
ye w
ater
sup
ply
sche
me
prop
osal
has
bee
n ta
ken
into
ac
coun
t in
the
deve
lopm
ent
of th
e so
lutio
n pr
esen
ted
for
cons
ider
atio
n he
re.
Proj
ect b
ackg
roun
d
His
toric
ally
, the
com
mun
ity
of S
kye
has
rece
ived
its
wat
er s
uppl
y fr
om p
rivat
e w
ater
sup
plie
rs.
In 2
00
8, S
A W
ater
pre
sent
ed a
wat
er s
uppl
y pr
opos
al
to t
he c
omm
unit
y of
Sky
e. T
his
$3.9
5 m
illio
n pr
opos
al
requ
ired
a $2
6,45
0 co
ntrib
utio
n fr
om e
ach
of t
he 1
23
prop
erty
ow
ners
, with
SA
Wat
er in
vest
ing
$69
2,0
00
in li
ne w
ith it
s M
ains
Ext
ensi
on P
olic
y (M
EP) i
nitia
tive.
The
two
third
s m
ajor
ity
supp
ort
requ
ired
for
this
sche
me
to g
o ah
ead
was
not
ach
ieve
d.
In M
arch
201
4, F
ooth
ills
Wat
er C
ompa
ny (
Foot
hills
),
anno
unce
d it
s in
tent
ion
to c
ease
tra
ding
on
28
Aug
ust
2014
. SA
Wat
er a
gree
d to
ent
er in
to a
com
mer
cial
arr
ange
men
t w
ith F
ooth
ills
to o
pera
te
and
mai
ntai
n th
e Fo
othi
lls n
etw
ork
for
12 m
onth
s
from
28
Aug
ust
2014
, on
a co
st r
ecov
ery
basi
s. T
his
arra
ngem
ent
has
ensu
red
wat
er s
uppl
y to
Foo
thill
s’
cust
omer
s co
uld
be c
ontin
ued.
At
the
sam
e tim
e th
is y
ear,
SA W
ater
rec
omm
ence
d
inve
stig
atin
g th
e op
tions
ava
ilabl
e to
pro
vide
the
Skye
com
mun
ity
as a
who
le w
ith t
he o
ppor
tuni
ty t
o
conn
ect
to t
he m
ains
wat
er s
yste
m.
To a
chie
ve t
he o
bjec
tive
of k
eepi
ng o
vera
ll ca
pita
l cos
t
as lo
w a
s po
ssib
le, S
A W
ater
has
iden
tified
a p
refe
rred
optio
n w
hich
reu
ses
the
exis
ting
wat
er in
fras
truc
ture
in S
kye,
incl
udin
g Bu
rnsi
de C
ity C
ounc
il’s
77 k
ilolit
re
wat
er t
ank
in L
aver
Res
erve
and
som
e of
the
Foo
thill
s
Wat
er C
ompa
ny n
etw
ork
com
pone
nts.
Con
stru
ctio
n w
orks
are
req
uire
d to
upg
rade
the
exis
ting
syst
em, c
onne
ct it
to
the
SA W
ater
sup
ply
netw
ork
and
to in
stal
l the
nec
essa
ry in
fras
truc
ture
and
tech
nolo
gy f
or t
he n
ew s
yste
m t
o m
eet
regu
lato
ry
stan
dard
s. T
his
pref
erre
d op
tion,
tog
ethe
r w
ith
asso
ciat
ed c
osts
, are
pre
sent
ed in
thi
s do
cum
ent
for
cons
ider
atio
n by
the
Sky
e co
mm
unity
.
1,59
2,00
0So
uth
Au
stra
lian
s se
rved
(a
lmo
st 9
5% o
f th
e p
op
ula
tio
n)
26,6
74ki
lom
etre
s o
f w
ater
mai
ns
8,76
7ki
lom
etre
s o
f s
ewer
s
186
kilo
met
res
of
recy
cled
w
ater
mai
ns
24w
aste
wat
er
trea
tmen
t p
lan
ts
223,
483
meg
alit
res
of
wat
er d
eliv
ered
346
litre
s av
erag
e d
aily
co
nsu
mp
tio
n
per
ho
use
ho
lds
and
bu
sin
ess
30,8
05m
egal
itre
s o
f w
aste
wat
er r
ecyc
led
in 2
012-
2013
•So
uth
Aus
tral
ian
Wat
er C
orpo
ratio
n A
ct 1
994
-
esta
blis
hes
SA W
ater
’s p
rimar
y fu
nctio
ns: t
he s
uppl
y
of w
ater
by
mea
ns o
f re
ticul
ated
sys
tem
s; s
tora
ge,
trea
tmen
t an
d su
pply
of
bulk
wat
er; a
nd t
he r
emov
al
and
trea
tmen
t of
was
tew
ater
by
mea
ns o
f se
wer
age
syst
ems.
•En
viro
nmen
t Pr
otec
tion
Act
199
3 -
esta
blis
hes
the
fram
ewor
k fo
r th
e pr
otec
tion
of S
outh
Aus
tral
ia’s
land
,
air
and
wat
er e
nviro
nmen
ts.
•Sa
fe D
rinki
ng W
ater
Act
201
1 -
requ
ires
drin
king
wat
er
to b
e fit
for
pur
pose
.
1
Ade
laid
e’s
drin
king
wat
er c
urre
ntly
com
es f
rom
tw
o
mai
n so
urce
s -
the
Ade
laid
e H
ills
catc
hmen
t an
d th
roug
h
pipe
lines
fro
m t
he R
iver
Mur
ray.
In c
ontr
ast
to m
ost
othe
r st
ates
, a s
igni
fican
t an
d in
volv
ed
trea
tmen
t pr
oces
s is
req
uire
d to
brin
g ou
r ra
w w
ater
to
a
safe
drin
king
leve
l.
Haz
ards
in t
he w
ater
can
tak
e m
any
form
s:
•Bi
olog
ical
– a
lgal
met
abol
ites
(by-
prod
ucts
) and
path
ogen
s (e
g C
rypt
ospo
ridiu
m, G
iard
ia, E
. col
i).
•Ph
ysic
al –
sed
imen
ts (t
urbi
dity
) and
col
our.
•C
hem
ical
– p
estic
ides
, hyd
roca
rbon
s, ir
on a
nd
man
gane
se.
•H
igh
leve
ls o
f sa
linit
y.
Aus
tral
ian
Dri
nkin
g W
ater
Gui
delin
es
(AD
WG
)
The
AD
WG
are
est
ablis
hed
by a
join
t co
mm
itte
e of
the
Nat
iona
l Hea
lth a
nd M
edic
al R
esea
rch
Cou
ncil
and
Agr
icul
tura
l Res
ourc
e M
anag
emen
t C
ounc
il of
Aus
tral
ia
and
New
Zea
land
. The
se n
atio
nal g
uid
elin
es p
rovi
de
a
fram
ewor
k an
d b
ench
mar
k w
ater
qua
lity
valu
es f
or b
est
prac
tice
in d
rinki
ng w
ater
sup
ply
oper
atio
ns.
SA W
ater
als
o us
es it
s ow
n D
rinki
ng W
ater
Qua
lity
Man
agem
ent
Syst
em t
o en
sure
drin
king
wat
er s
uppl
ies
are
man
aged
eff
ectiv
ely
and
del
iver
hig
h qu
alit
y dr
inki
ng
wat
er.
Drin
king
wat
er m
ust
not
cont
ain
harm
ful c
once
ntra
tions
of
chem
ical
s or
pat
hoge
nic
mic
roor
gani
sms,
and
idea
lly s
houl
d
be a
esth
etic
ally
ple
asin
g in
app
eara
nce,
tas
te a
nd o
dour
.
The
AD
WG
use
tw
o di
ffer
ent
type
s of
gui
delin
e va
lues
1 :
•A
hea
lth-r
elat
ed g
uid
elin
e va
lue,
whi
ch is
the
co
ncen
trat
ion
or m
easu
re o
f a
wat
er q
ualit
y ch
arac
teris
tic t
hat,
bas
ed o
n pr
esen
t kn
owle
dge,
do
es
not
resu
lt in
any
sig
nific
ant
risk
to t
he h
ealth
of
the
cons
umer
ove
r a
lifet
ime
of c
onsu
mpt
ion.
•A
n ae
sthe
tic g
uid
elin
e va
lue,
whi
ch is
the
conc
entr
atio
n or
mea
sure
of
a w
ater
qua
lity
char
acte
ristic
tha
t is
ass
oci
ated
with
acc
epta
bilit
y of
wat
er t
o th
e co
nsum
er; f
or e
xam
ple,
app
eara
nce,
tast
e an
d o
dour
.
Wat
er q
ualit
y
28%
22%
21%
14%7%
44
%%
28%
22%
21%
14%
7% 4% 4%
Wat
er N
etw
ork
Impr
ovem
ent
Sew
er N
etw
ork
Impr
ovem
ent
Gro
wth
Oth
er P
roje
cts
Wat
er S
ecur
ity
Wat
er Q
ualit
y M
anag
emen
t
Envi
ronm
enta
l Im
prov
emen
t
SA W
ater
inve
sts
in in
fras
truc
ture
to
ensu
re it
rem
ains
re
liabl
e an
d m
eets
the
nee
ds o
f ou
r cu
stom
ers.
•W
ater
Sec
urity
: pro
ject
s un
dert
aken
to
guar
ante
e ou
r
wat
er s
ecur
ity f
or t
he lo
ng t
erm
.
•W
ater
Net
wor
k Im
prov
emen
ts: m
aint
aini
ng a
nd
upgr
adin
g th
e ex
istin
g w
ater
sup
ply
netw
orks
.
•En
viro
nmen
tal I
nitia
tives
: for
exa
mpl
e, d
eliv
erin
g
recy
cled
wat
er t
o th
e V
irgin
ia m
arke
t ga
rden
s to
the
nort
h of
Ade
laid
e.
•W
ater
Qua
lity
Man
agem
ent:
to
mee
t th
e hi
gh
stan
dard
s fo
r dr
inki
ng w
ater
set
by
the
Aus
tral
ian
Drin
king
Wat
er Q
ualit
y G
uide
lines
.
•G
row
th: d
eliv
erin
g se
rvic
es t
o ne
w c
usto
mer
s.
•O
ther
Pro
ject
s: in
clud
ing
tech
nolo
gy t
o be
tter
mon
itor
and
man
age
our
netw
orks
and
pla
n fo
r th
e fu
ture
.
•W
aste
wat
er N
etw
ork
Impr
ovem
ents
: mai
ntai
ning
and
upgr
adin
g th
e ex
istin
g w
aste
wat
er n
etw
orks
.
Our
inve
stm
ents
Our water so
urces
201
2–20
13
55%
16%
6 %
23%
55%
Rive
r Mur
ray
23%
Surf
ace
Wat
er
16%
Seaw
ater
6%G
roun
dwat
er
Our water sourc
es 2
012–
2013
55%
16%
6 %
23%
55%
Rive
r Mur
ray
23%
Surf
ace
Wat
er
16%
Seaw
ater
6%G
roun
dwat
er
1 NH
MRC
, NR
MM
C (2
011)
Aus
tral
ian
Dri
nkin
g W
ater
Gui
del
ines
Pap
er
6, N
atio
nal W
ater
Qua
lity
Man
agem
ent
Stra
teg
y. N
atio
nal H
ealt
h an
d M
edic
al R
esea
rch
Cou
ncil,
Nat
iona
l Res
ourc
e M
anag
emen
t M
inis
teri
al
Cou
ncil,
Co
mm
onw
ealt
h of
Aus
tral
ia, C
anb
erra
.
SA W
ater
per
form
s ex
tens
ive,
ong
oing
wat
er
mon
itori
ng a
t loc
atio
ns fr
om c
atch
men
t to
tap,
acr
oss
met
ropo
litan
and
cou
ntry
Sou
th
Aust
ralia
. We
colle
ct a
nd a
naly
se m
ore
than
a
quar
ter o
f a m
illio
n w
ater
sam
ples
eac
h ye
ar.
Our
mon
itori
ng p
rogr
ams
incl
ude
field
and
la
bora
tory
test
s, w
ith
sam
ples
col
lect
ed b
y tr
aine
d fie
ld s
taff
to e
nsur
e th
ey a
re ta
ken
corr
ectly
and
that
resu
lts
have
a h
igh
degr
ee
of in
tegr
ity.
Labo
rato
ry a
naly
ses
of th
e w
ater
sam
ples
ar
e ca
rrie
d ou
t by
the
Aust
ralia
n W
ater
Q
ualit
y Ce
ntre
(AW
QC
) in
acco
rdan
ce
wit
h IS
O 9
001
Qua
lity
Syst
ems
and
the
requ
irem
ents
of t
he N
atio
nal A
ssoc
iati
on o
f Te
stin
g Au
thor
itie
s (N
ATA)
.
Sout
h A
ustr
alia
has
to
deal
with
som
e of
the
mos
t di
fficu
lt
sour
ce w
ater
sup
plie
s in
Aus
tral
ia. R
iver
Mur
ray
wat
er is
noto
rious
ly t
urbi
d an
d m
any
part
s of
Ade
laid
e’s
dens
ely
popu
late
d na
tura
l cat
chm
ents
hav
e po
llute
d w
ater
way
s.
Des
pite
thi
s, S
A W
ater
pro
vide
s 95
% o
f th
e po
pula
tion
with
hig
h qu
ality
filte
red
wat
er w
hich
mee
ts o
r ex
ceed
s
stan
dard
s se
t by
the
Aus
tral
ian
Drin
king
Wat
er G
uide
lines
.
SA W
ater
has
20
wat
er t
reat
men
t pl
ants
. Raw
wat
er
unde
rgoe
s an
ext
ensi
ve a
nd c
ompl
ex m
ulti-
stag
e tr
eatm
ent
proc
ess.
The
wat
er t
reat
men
t pr
oces
s va
ries
slig
htly
at
diff
eren
t lo
catio
ns, d
epen
ding
on
the
tech
nolo
gy o
f th
e
plan
t an
d th
e w
ater
it n
eeds
to
proc
ess.
Wat
er tr
eatm
ent
3
Abo
ut th
e Sk
ye w
ater
su
pply
sch
eme
SA W
ater
has
und
erta
ken
tech
nica
l stu
dies
and
ass
essm
ent
to id
entif
y an
d de
velo
p po
ssib
le n
etw
ork
desi
gns
that
wou
ld s
uppl
y w
ater
to
the
Skye
com
mun
ity.
As
part
of
this
pro
cess
, SA
Wat
er r
evis
ed t
he d
esig
n
deve
lope
d in
20
08
(a w
hole
new
wat
er s
yste
m t
o be
bui
lt
in S
kye
for
$3.9
5 m
illio
n).
The
capi
tal c
ost
for
a si
mila
r
syst
em n
ow w
as e
stim
ated
to
be c
lose
to
$6
mill
ion.
Reco
gnis
ing
that
cos
t w
as o
ne o
f th
e m
ain
reas
ons
the
sche
me
was
not
acc
epte
d in
20
08,
SA
Wat
er e
lect
ed n
ot
to p
ursu
e th
is o
ptio
n fu
rthe
r an
d so
ught
alte
rnat
e, m
ore
cost
eff
ectiv
e so
lutio
ns.
The
wat
er s
uppl
y sc
hem
e co
ncep
t de
velo
ped
for
Skye
secu
res
a su
stai
nabl
e, lo
ng t
erm
wat
er s
uppl
y fo
r th
e
com
mun
ity w
hils
t ke
epin
g ov
eral
l cap
ital o
utla
y as
low
as
poss
ible
.
The
Skye
wat
er s
uppl
y sc
hem
e ha
s be
en d
esig
ned
to u
tilis
e
exis
ting
wat
er in
fras
truc
ture
and
req
uire
s SA
Wat
er t
o ad
d
to it
by
cons
truc
ting
new
com
pone
nts
to d
eliv
er a
sys
tem
that
wou
ld s
uppo
rt w
ater
sup
ply
to a
ll Sk
ye p
rope
rtie
s an
d
mee
t re
gula
tory
req
uire
men
ts.
By t
akin
g th
is a
ppro
ach
SA W
ater
has
red
uced
the
cap
ital
cost
to
appr
oxim
atel
y $2
.5 m
illio
n.
For
the
Skye
wat
er s
up
ply
sch
eme
to b
e im
ple
men
ted
, SA
Wat
er w
ill n
eed
ind
ivid
ual
p
rop
erty
ow
ner
s to
ag
ree
to a
nd
mak
e a
cap
ital
co
ntr
ibu
tio
n: t
he
Skye
Ava
ilab
ility
Ch
arg
e (S
AC
).
This
is b
ecau
se c
ompl
ianc
e w
ith E
ssen
tial S
ervi
ces
Com
mis
sion
of
Sout
h A
ustr
alia
(ES
CO
SA) p
ricin
g pr
inci
ples
requ
ires
SA W
ater
to
ente
r in
to a
n ar
rang
emen
t fo
r th
e
Skye
wat
er s
uppl
y sc
hem
e th
at is
not
sub
sidi
sed
by S
A
Wat
er’s
exi
stin
g cu
stom
ers.
SA W
ater
has
dev
elo
ped
tw
o p
aym
ent
alte
rnat
ives
fo
r Sk
ye p
rop
erty
ow
ner
s w
ho
ch
oo
se t
o c
om
mit
to
th
e Sk
ye w
ater
su
pp
ly s
chem
e an
d p
ay t
he
SAC
.
Wha
t’s
incl
uded
in th
e sc
hem
e
In a
ddit
ion
to a
ser
ies
of u
pgra
des
to th
e ex
isti
ng w
ater
ass
ets,
the
follo
win
g ne
w
infr
astr
uctu
re w
ould
be
cons
truc
ted:
• Tw
o bo
oste
r pum
p st
atio
ns, o
ne a
t the
ex
istin
g SA
Wat
er A
ulda
na T
ank
and
one
near
Cou
ncil’
s 77
kL ta
nk in
Lav
er R
eser
ve.
• N
ew is
olat
ing
valv
es to
be
inst
alle
d in
the
netw
ork
to c
reat
e ne
w p
ress
ure
zone
s.
• A
ppro
xim
atel
y 1.
5 ki
lom
etre
s of
new
m
ains
pip
elin
e to
be
inst
alle
d, to
up
grad
e ex
isti
ng p
ipel
ine
or to
con
nect
ad
diti
onal
are
as o
f Sky
e to
the
netw
ork.
• In
stal
lati
on o
f wat
er m
eter
s on
thos
e pr
oper
ties
that
com
mit
to th
e w
ater
su
pply
sch
eme.
A m
eter
is n
eede
d to
m
easu
re th
e qu
anti
ty o
f wat
er s
uppl
ied
to y
ou. W
ater
met
ers
rem
ain
the
prop
erty
of S
A W
ater
.
• A
new
16
0 kL
wat
er ta
nk n
ext t
o Co
unci
l’s 7
7kL
tank
in L
aver
Res
erve
for
wat
er s
tora
ge. T
he n
eed
for t
his
tank
is
dep
ende
nt o
n th
e to
tal n
umbe
r of
prop
erti
es th
at c
hoos
e to
con
nect
to th
e sy
stem
.
Thes
e al
tern
ativ
es h
ave
been
dev
elop
ed b
ased
on
feed
back
rece
ived
to
date
fro
m c
omm
unit
y m
embe
rs a
nd t
he
exis
ting
wat
er s
uppl
y co
mpa
nies
. The
aim
is t
o of
fer
a lo
ng
term
wat
er s
uppl
y so
lutio
n th
at is
not
onl
y co
mm
erci
ally
viab
le f
or S
A W
ater
but
als
o af
ford
able
to
indi
vidu
als
with
in t
he c
omm
unit
y.
SAC
is t
he g
ap b
etw
een
the
capi
tal c
ost
of t
he S
kye
wat
er
supp
ly s
chem
e an
d ho
w m
uch
SA W
ater
can
inve
st b
ased
on S
A W
ater
’s a
naly
sis
of t
he r
etur
n fr
om r
ates
and
sal
es
rece
ived
fro
m s
uppl
ying
wat
er t
o Sk
ye p
rope
rty
owne
rs
over
the
long
ter
m.
SA W
ater
has
end
eavo
ured
to
prop
ose
a sc
hem
e th
at
is a
ffor
dabl
e an
d de
liver
s a
sust
aina
ble,
sec
ure
and
safe
dr
inki
ng w
ater
sup
ply
to t
he c
omm
unit
y of
Sky
e fo
r th
e lo
ng t
erm
.
The
deci
sion
to
proc
eed
with
thi
s pr
opos
al r
ests
with
th
e pr
oper
ty o
wne
rs o
f Sk
ye.
Alt
erna
tive
A: S
kye
Avai
labi
lity
Char
ge u
pfro
nt p
aym
ent
One
-off
, upf
ront
SA
C p
aym
ent
of $
18,5
00.
Ong
oing
cos
ts w
ould
incl
ude
SA W
ater
’s s
tand
ard
char
ges.
Alt
erna
tive
B: S
kye
Avai
labi
lity
Char
ge p
aym
ent o
ver 1
5 ye
ars
This
opt
ion
allo
ws
paym
ent
of t
he S
AC
ove
r a
15 y
ear
perio
d, m
akin
g ac
cess
to
an S
A W
ater
sup
ply
mor
e af
ford
able
. Bas
ed o
n th
is o
ptio
n, p
rope
rty
owne
rs w
ill
be r
equi
red
to p
ay $
2,25
0 pe
r an
num
plu
s SA
Wat
er’s
st
anda
rd o
ngoi
ng c
harg
es.
Futu
re c
onne
ctio
n ch
arge
Shou
ld in
divi
dual
pro
pert
y ow
ners
cho
ose
not
to
sele
ct A
ltern
ativ
e A
or
B bu
t de
cide
to
conn
ect
in t
he
futu
re, t
he c
onne
ctio
n fe
e w
ill b
e $2
5,9
00
and
wou
ld
incr
ease
ann
ually
as
per
Con
sum
er P
rice
Inde
x (C
PI).
This
conn
ectio
n fe
e w
ill b
e re
ferr
ed t
o as
an
augm
enta
tion
char
ge w
hich
will
be
appl
ied
to t
he e
ntire
sub
urb
of S
kye
as o
f 1
July
201
5. N
ote:
the
fut
ure
conn
ectio
n ch
arge
will
onl
y be
ava
ilabl
e if
the
Skye
wat
er s
uppl
y sc
hem
e
goes
ahe
ad.
To t
ake
adva
ntag
e of
the
red
uced
cos
ts o
f th
e SA
C,
prop
erty
ow
ners
mus
t vo
te f
or e
ither
Alte
rnat
ive
A o
r
B an
d ha
ve s
igne
d co
ntra
cts
in p
lace
with
SA
Wat
er b
y
Mar
ch 2
015.
Thi
s de
liver
s an
equ
itabl
e ap
proa
ch t
o sh
arin
g
the
infr
astr
uctu
re c
ost
betw
een
initi
al u
ptak
e cu
stom
ers
and
futu
re c
usto
mer
s.
Und
er t
he W
ater
Indu
stry
Act
201
2, y
ou a
re n
orm
ally
requ
ired
to p
ay f
or t
he a
vaila
bilit
y of
wat
er s
ervi
ces
if
they
run
pas
t yo
ur p
rop
erty
. How
ever
, thi
s w
ater
sup
ply
sche
me
prop
osal
ens
ures
Sky
e pr
oper
ty o
wne
rs w
ho
cho
ose
not
to c
onne
ct t
o th
e SA
Wat
er n
etw
ork
will
no
t ha
ve t
o pa
y th
is c
harg
e.
The
Skye
aug
men
tatio
n ch
arge
is o
nly
appl
icab
le t
o
indi
vidu
al r
esid
entia
l pro
pert
y co
nnec
tions
pos
t 1
July
2015
.
Prop
erty
val
ues
Prop
erty
val
ues
are
dete
rmin
ed b
y th
e St
ate
Val
uatio
n
Offi
ce u
nder
the
dire
ctio
n of
the
Val
uer-
Gen
eral
. The
Val
uer-
Gen
eral
is a
qua
lified
val
uer
and
stat
utor
y of
ficer
,
oper
atin
g un
der
the
Val
utai
on o
f La
nd A
ct 1
971.
Val
uatio
n
cons
ider
s bo
th s
ite v
alue
s, w
hich
rel
ate
to t
he v
alue
of
the
land
, and
cap
ital v
alue
s, w
hich
inco
rpor
ate
the
valu
e of
the
land
incl
udin
g im
prov
emen
ts.
SA W
ater
is u
nabl
e to
pro
vide
a s
peci
fic a
nsw
er r
egar
ding
the
effe
ct o
f a
mai
ns w
ater
con
nect
ion
on p
rope
rty
valu
es. H
owev
er, f
or t
hose
pro
pert
ies
that
con
nect
to
a
mai
ns w
ater
sup
ply,
it is
pos
sibl
e th
is c
ould
be
view
ed a
s a
mar
ketin
g fe
atur
e an
d po
sitiv
e be
nefit
.
Skye
wat
er s
uppl
y sc
hem
e pa
ymen
t opt
ions
To e
nabl
e SA
Wat
er to
go
ahea
d w
ith
the
Skye
wat
er s
uppl
y sc
hem
e, w
e re
quir
e a
min
imum
of 9
8 Sk
ye p
rope
rty
owne
rs to
vo
te “
Yes”
to th
e sc
hem
e.
SA W
ater
als
o re
quir
es p
arti
cipa
ting
pr
oper
ty o
wne
rs (a
gain
a m
inim
um o
f 98
) to
sign
a c
ontr
actu
al a
gree
men
t co
mm
itti
ng to
the
sche
me.
Prop
erti
es n
ot c
onne
cted
to th
e Fo
othi
lls
Sche
me
can
cont
inue
to re
ceiv
e th
eir b
ore
wat
er s
uppl
ies
if th
eir p
rovi
der c
hoos
es to
co
ntin
ue.
As
we
are
utlis
ing
the
Foot
hill
s ne
twor
k fo
r the
new
SA
Wat
er s
chem
e,
Foot
hill
s cu
stom
ers
will
not
hav
e th
is o
ptio
n.
5
Map
Exis
ting
pipe
lines
to
be r
e-us
ed
Prop
osed
new
mai
ns
Coa
ch R
d
Whitbread Gr
Hor
snel
ls G
ull R
d
Haven Rd
Old
Norto
n Su
mm
it Rd
Bis
hop
St
Vale
St
Vist
a Av
Homestead Cr
Windmill St
Coa
ch R
d
Knox Tce
Hermitage Rd
Gam
ay C
t
Traminer Wy
Shiraz Pl Verd
elho
Ct
Wyfield
St
Wyfield
St
Kno
x Tc
e
Macbe
ath D
r
Skye
wat
er s
uppl
y sc
hem
e m
ap
Exis
ting
pipe
lines
to
be r
e-us
ed
Prop
osed
new
mai
ns
New
isol
atin
g va
lve
New
isol
atin
g va
lve
Mod
ifica
tion
s to
the
wat
er
netw
ork
near
the
exis
ting
Fo
othi
lls in
fras
truc
ture
New
16
0kL
wat
er ta
nk n
ext t
o Co
unci
l’s 7
7kL
tank
in L
aver
Re
serv
e, d
epen
dent
on
the
tota
l num
ber o
f pro
pert
ies
that
ch
oose
to c
onne
ct to
the
SA
Wat
er s
yste
m.
SA W
ater
’s e
xist
ing
Auld
ana
tank
to b
e us
ed a
nd a
new
bo
oste
r pum
p st
atio
n
New
boo
ster
pu
mp
stat
ion
Coun
cil’s
77k
L ta
nk in
La
ver R
eser
ve to
be
used
Exis
ting
272
kL
Foot
hills
tank
to
be u
sed
7
Aug
ust 2
014
SA W
ater
con
trac
t for
ope
rati
ons
and
mai
nten
ance
of
the
Foot
hills
Wat
er C
ompa
ny
Sept
embe
r 201
4Sk
ye w
ater
sup
ply
sche
me
deve
lopm
ent,
incl
udin
g te
chni
cal s
tudi
es a
nd a
sses
smen
t
20 N
ovem
ber -
4 D
ecem
ber 2
014
Aust
ralia
n El
ecto
ral C
omm
issi
on -
Post
al V
ote
4 D
ecem
ber 2
014
Aust
ralia
n El
ecto
rial
Com
mis
sion
- In
Per
son
Vote
Mid
-Dec
embe
r 201
4Sk
ye c
omm
unit
y vo
te o
utco
me
Veri
fy h
ow to
pro
ceed
Janu
ary
- Feb
ruar
y 20
15
(if “
Yes”
vot
e)Co
ntra
cts
deve
lope
d an
d si
gned
con
trac
ts re
ceiv
ed
from
par
tici
pati
ng p
rope
rty
owne
rs
Mar
ch 2
015
If 98
sig
ned
cont
ract
s ar
e re
ceiv
ed, d
etai
led
desi
gn
phas
e be
gins
July
201
5Co
nstr
ucti
on w
orks
beg
in
Late
201
5Sk
ye w
ater
sup
ply
sche
me
oper
atio
nal
Tim
elin
eCo
nstr
ucti
on w
orks
If th
e ou
tcom
e of
the
vot
ing
proc
ess
is t
hat
the
Skye
com
mun
ity
wan
ts S
A W
ater
to
proc
eed
with
the
wat
er s
uppl
y sc
hem
e, c
ontr
actu
al a
gree
men
ts w
ill
need
to
be s
igne
d w
ith p
artic
ipat
ing
prop
erty
ow
ners
.
On
rece
ipt
of t
he r
equi
red
num
ber
of c
usto
mer
cont
ract
s, S
A W
ater
will
com
men
ce a
det
aile
d de
sign
phas
e. T
his
enta
ils t
he d
etai
led
cons
ider
atio
n of
spec
ific
cons
truc
tion
requ
irem
ents
, pre
ferr
ed d
esig
n
and
alig
nmen
t. S
cope
incl
udes
:
•M
inim
isin
g di
srup
tions
to
the
com
mun
ity,
•El
evat
ions
and
ter
rain
of
the
land
,
•Si
ze a
nd t
ype
of p
ipe,
•C
onne
ctio
ns t
o ex
istin
g se
rvic
es,
•Id
entif
ying
the
loca
tion
of u
nder
grou
nd s
ervi
ces
(e.g
. tel
ecom
mun
icat
ions
),
•La
nd a
vaila
bilit
y an
d ac
cess
ibili
ty,
•M
inim
isin
g en
viro
nmen
tal i
mpa
cts
and
prot
ectin
g
loca
l her
itage
.
The
inst
alla
tion
of t
wo
new
pum
p st
atio
ns a
nd n
ew
mai
ns p
ipel
ine
com
pris
e a
sign
ifica
nt p
art
of t
he
over
all w
orks
.
Pum
p st
atio
ns a
re n
eede
d to
pre
ssur
ise
wat
er in
the
wat
er n
etw
ork,
so
whe
n yo
u tu
rn o
n yo
ur t
ap, w
ater
flow
s ou
t w
ith a
ppro
pria
te p
ress
ure.
Typi
cally
, pip
es a
re la
id in
6 t
o 9
met
re lo
ng s
egm
ents
;
this
siz
e of
pip
e is
tra
nspo
rtab
le a
nd fi
ts o
n a
stan
dard
truc
k. A
tre
nch
is d
ug a
long
the
pre
ferr
ed a
lignm
ent.
Onc
e pi
pes
are
laid
and
join
ed in
the
tre
nch,
a
bedd
ing
mat
eria
l of
sand
and
oth
er g
rade
d ro
ck is
laid
. Thi
s m
ater
ial i
s co
mpa
cted
and
giv
es t
he p
ipel
ine
stru
ctur
al s
uppo
rt. A
s so
on a
s po
ssib
le a
fter
the
pipe
is la
id, s
oil a
nd a
ny la
ndsc
apin
g an
d ro
ads
are
rein
stat
ed t
o as
nea
r as
pra
ctic
able
to
the
orig
inal
cond
ition
.
SA W
ater
ant
icip
ates
con
stru
ctio
n of
the
Sky
e w
ater
supp
ly s
chem
e w
ould
tak
e up
to
six
mon
ths.
Thi
s
is a
n es
timat
ed t
imef
ram
e an
d a
mor
e ac
cura
te
cons
truc
tion
sche
dule
can
be
esta
blis
hed
on
com
plet
ion
of t
he d
etai
led
desi
gn p
hase
.
10 N
ovem
ber -
4 D
ecem
ber 2
014
Mee
ting
s in
col
labo
rati
on w
ith
exis
ting
wat
er
prov
ider
s
Prop
erty
ow
ners
con
tact
SA
Wat
er fo
r fur
ther
in
ofrm
atio
n an
d w
ith
any
ques
tion
s
B
enefi
ts•
Cust
omer
ser
vice
in li
ne w
ith S
A W
ater
’s
Cust
omer
Cha
rter
: a re
liabl
e su
pply
of
safe
dri
nkin
g w
ater
that
mee
ts o
r exc
eeds
al
l rel
evan
t pub
lic h
ealth
, env
ironm
enta
l an
d ot
her r
egul
ator
y re
quire
men
ts.
If th
ere’
s a
burs
t or a
leak
that
aff
ects
yo
ur s
uppl
y of
wat
er, w
e’ll
use
our b
est
ende
avou
rs to
fix
it an
d re
stor
e yo
ur
supp
ly a
s so
on a
s po
ssib
le in
line
with
our
se
rvic
e st
anda
rds.
• Ac
cess
to a
sec
ure,
sus
tain
able
, lon
g te
rm
wat
er s
uppl
y.
• O
ngoi
ng w
ater
mon
itori
ng a
nd te
stin
g to
ens
ure
deliv
ery
of a
saf
e, h
igh
qual
ity
drin
king
wat
er s
uppl
y.
• Fi
re re
silie
nce:
alo
ngsi
de th
e up
grad
es
requ
ired
to e
xist
ing
infr
astr
uctu
re, v
alve
s w
ill b
e in
stal
led
that
will
pro
vide
mor
e ac
cess
poi
nts
to th
e w
ater
sup
ply
netw
ork
for fi
re fi
ghti
ng in
an
emer
genc
y si
tuat
ion
or b
ushfi
re.
• A
seri
es o
f upg
rade
s to
the
exis
ting
wat
er
asse
ts to
ens
ure
the
netw
ork
mee
ts
regu
lato
ry s
tand
ards
.
• O
ngoi
ng w
ater
sys
tem
upg
rade
s an
d m
aint
enan
ce a
s a
part
of S
A W
ater
’s
stan
dard
pro
gram
of m
aint
enan
ce a
nd
cont
inuo
us im
prov
emen
t.
• Pr
oper
ty o
wne
rs c
an c
onti
nue
to re
ceiv
e w
ater
from
thei
r cur
rent
sup
plie
r if s
uppl
y ar
rang
emen
ts a
re c
onti
nued
(exc
lude
s Fo
othi
lls W
ater
Com
pany
), po
tent
ially
al
low
ing
for a
n in
tegr
ated
wat
er s
uppl
y sy
stem
incl
udin
g m
ains
, bor
e an
d ra
in
wat
er.
• An
equ
itab
le a
ppro
ach
of s
hari
ng th
e in
fras
truc
ture
cos
t bet
wee
n in
itia
l upt
ake
cust
omer
s an
d fu
ture
cus
tom
ers.
• A
24 h
our e
mer
genc
y ph
one
serv
ice
for
burs
ts a
nd s
uppl
y in
terr
upti
ons.
This
tim
elin
e ou
tline
s th
e st
eps
requ
ired
for
the
Skye
wat
er
supp
ly s
chem
e to
pro
ceed
, tim
efra
mes
are
indi
cativ
e.
9
Voti
ng p
roce
ss
SA W
ater
has
con
sulte
d w
ith t
he A
ustr
alia
n El
ecto
ral
Com
mis
sion
(AEC
) to
ensu
re t
he v
otin
g pr
oces
s is
rob
ust
and
inde
pend
ent.
The
AEC
will
be
enga
ged
to c
oord
inat
e
the
post
al v
ote
and
run
the
atte
ndan
ce v
ote
on T
hurs
day
4
Dec
embe
r 20
14.
For
SA W
ater
to
prog
ress
with
impl
emen
ting
a w
ater
supp
ly in
the
Sky
e co
mm
unit
y, it
is e
ssen
tial t
hat
the
wat
er
supp
ly s
chem
e is
not
just
acc
epte
d by
pro
pert
y ow
ners
but
that
tho
se p
rope
rty
owne
rs a
re w
illin
g to
mak
e a
finan
cial
com
mitm
ent
to t
he s
chem
e.
As
such
, the
vot
ing
proc
ess
will
hel
p SA
Wat
er id
entif
y
how
man
y pr
oper
ty o
wne
rs w
ould
com
mit
to t
he S
AC
,
and
wha
t al
tern
ativ
e pa
ymen
t m
etho
d th
ey w
ould
mos
t
likel
y ta
ke u
p.
Prop
erty
ow
ners
will
rec
eive
a le
tter
fro
m t
he A
EC a
fter
Mon
day
17 N
ovem
ber,
outli
ning
the
vot
ing
proc
ess
and
requ
estin
g pr
oper
ty o
wne
rs t
o re
gist
er f
or t
he p
osta
l vot
e
optio
n if
requ
ired.
Att
enda
nce
vote
: Thu
rsda
y 4
Dec
embe
r 201
4
The
vote
will
be
held
on
Thur
sday
4 D
ecem
ber
2014
and
will
req
uire
you
to
atte
nd in
per
son
to m
ake
your
vot
e.
Post
al v
ote
SA W
ater
und
erst
ands
tha
t pr
oper
ty o
wne
rs m
ay n
ot b
e
avai
labl
e on
Thu
rsda
y 4
Dec
embe
r 20
14 t
o vo
te in
per
son.
If yo
u w
ill n
ot b
e ab
le t
o at
tend
the
vot
e in
per
son
ther
e
will
be
the
optio
n of
a p
osta
l vot
e. H
owev
er, i
f yo
u w
ish
to
sele
ct t
he p
osta
l vot
e op
tion,
you
will
nee
d to
reg
iste
r w
ith
the
AEC
.
Post
al v
otes
can
be
retu
rned
bet
wee
n Th
ursd
ay 2
0
Nov
embe
r 20
14 t
o Th
ursd
ay 4
Dec
embe
r 20
14 (t
o be
rece
ived
by
9am
Frid
ay 5
Dec
embe
r 20
14).
How
to v
ote
The
imag
e to
the
rig
ht is
an
indi
catio
n of
how
the
bal
lot
form
will
look
.
SA W
ater
will
ask
you
to
indi
cate
if y
ou w
ill fi
nanc
ially
com
mit
to t
he S
kye
Ava
ilabi
lity
Cha
rge.
All
you
need
to
do
is w
rite
a “Y
es”
or a
“N
o” in
the
spa
ce p
rovi
ded.
•A
“Ye
s” m
eans
you
wou
ld fi
nanc
ially
com
mit
to t
he
Skye
Ava
ilabi
lity
Cha
rge.
•A
“N
o” m
eans
tha
t yo
u do
not
wan
t to
fina
ncia
lly
com
mit
to t
he S
kye
Ava
ilabi
lity
Cha
rge.
If yo
u vo
te “
Yes”
, SA
Wat
er w
ill t
hen
need
you
to
indi
cate
whi
ch A
ltern
ativ
e yo
u w
ould
com
mit
to b
y m
arki
ng a
n “X
”
in t
he b
ox n
ext
to y
our
pref
erre
d on
e.
•M
arki
ng a
n “X
” ne
xt t
o A
ltern
ativ
e A
indi
cate
s yo
u
will
com
mit
to p
ayin
g th
e Sk
ye A
vaila
bilit
y C
harg
e
upfr
ont.
•M
arki
ng a
n “X
” ne
xt t
o A
ltern
ativ
e B
indi
cate
s yo
u w
ill
com
mit
to p
ayin
g th
e Sk
ye A
vaila
bilit
y C
harg
e ov
er t
he
next
15
year
s.
SA W
ater
nee
ds t
o kn
ow if
the
re a
re e
noug
h pr
oper
ty
owne
rs w
ho w
ill fi
nanc
ially
com
mit
to t
he w
ater
sup
ply
sche
me
now
, and
wha
t th
e pr
efer
red
finan
cial
mod
el is
, for
it to
pro
gres
s.
The
Skye
aug
men
tatio
n ch
arge
mai
ntai
ns t
he a
bilit
y fo
r
prop
erty
ow
ners
to
conn
ect
to t
he S
A W
ater
net
wor
k in
the
futu
re. T
he S
kye
augm
enta
tion
char
ge is
the
refo
re n
ot
part
of
the
votin
g pr
oces
s.
Vote
out
com
e
Voti
ng o
utco
me
poss
ibili
ties
are
:
• In
valid
vot
e - S
A W
ater
unl
ikel
y to
pro
ceed
wit
h a
Skye
wat
er s
uppl
y sc
hem
e.
• “N
o” v
ote
- SA
Wat
er u
nlik
ely
to p
roce
ed w
ith
a Sk
ye w
ater
sup
ply
sche
me.
• “Y
es”
vote
- A
min
imum
of 9
8 cu
stom
ers
vote
“Ye
s” a
nd th
e SA
Wat
er S
uppl
y sc
hem
e ca
n pr
ogre
ss
to c
ontr
actu
al a
gree
men
t sta
ge.
1
1 2
2
BALL
OT
PAPE
R
SA W
ater
supp
ly fo
r the
Sky
e co
mm
unity
The
ballo
t pap
er m
ust b
e co
mpl
eted
by
you,
the
vote
r, pe
rson
ally
.
Do
not
put
any
mar
k or
writ
ing
on th
e ba
llot p
aper
by
whi
ch y
ou c
an b
e id
entif
ied.
DIRE
CTIO
NS
TO V
OTE
R:
Writ
e YE
S or
NO
in th
e sp
ace
prov
ided
opp
osite
the
ques
tion
set o
ut b
elow
.
THE
PRO
POSA
L:
SA W
ater
is se
ekin
g an
indi
catio
n of
you
r fin
anci
al c
omm
itmen
t to
the
Skye
Ava
ilabi
lity
Char
ge (S
AC).
Do
you
requ
est a
SA
Wat
er
supp
ly to
you
r pro
pert
y in
volv
ing
a fin
anci
al c
ontr
ibut
ion?
W
rite
“YES
” or
“N
O”
If YE
S, p
leas
e in
dica
te y
our p
refe
renc
e fo
r ‘O
ptio
n 1’
or
‘Opt
ion
2’ b
y m
arki
ng a
n “X
” in
the
rele
vant
box
bel
ow:
Al
tern
ativ
e A
– Sk
ye A
vaila
bilit
y Ch
arge
O
ne-o
ff U
p-Fr
ont P
aym
ent o
f $18
,500
Alte
rnat
ive
B –
Skye
Ava
ilabi
lity
Char
ge
Ove
r 15
year
s of $
2,25
0 pe
r yea
r N
ote:
SA
Wat
er’s
exist
ing
Hard
ship
Pol
icy
may
app
ly u
nder
bot
h O
ptio
n 1
and
Opt
ion
2, o
n in
divi
dual
ap
plic
atio
n an
d if
elig
ibili
ty re
quire
men
ts a
re m
et.
Afte
r mar
king
you
r vot
e
Fold
you
r bal
lot p
aper
to e
nsur
e yo
ur v
ote
is se
cret
, and
Pl
ace
the
ballo
t pap
er in
the
ballo
t box
pro
vide
d.
11
Billi
ng a
nd c
harg
es
Cont
act u
sSA
Wat
er is
com
mit
ted
to p
rovi
ding
th
e Sk
ye c
omm
unit
y th
e op
port
unit
y to
dis
cuss
the
Skye
wat
er s
uppl
y sc
hem
e an
d th
e al
tern
ativ
es
avai
labl
e w
ith th
e pr
ojec
t tea
m.
Plea
se c
onta
ct K
elly
Wal
tisbu
hl:
Tel:
08 7
424
1988
proj
ect@
saw
ater
.com
.au
SA W
ater
issu
es q
uart
erly
bill
s th
at w
ill in
clud
e yo
ur
wat
er u
se a
nd S
AC
pay
men
t (if
app
licab
le).
Stan
dard
ch
arge
s fo
r SA
Wat
er s
ervi
ces
incl
ude:
•W
ater
sup
ply
char
ge: a
fixe
d am
ount
tha
t yo
u pa
y qu
arte
rly t
o de
liver
wat
er t
o yo
ur p
rope
rty.
Thi
s is
cu
rren
tly $
70.7
0 pe
r qu
arte
r.
•W
ater
use
cha
rge:
bas
ed o
n th
e am
ount
of
wat
er
you
use
mea
sure
d in
kilo
litre
s (1
kilo
litre
= 1
,00
0 lit
res)
and
the
refo
re v
aryi
ng o
n ea
ch b
ill. I
t is
ca
lcul
ated
bas
ed o
n a
thre
e-tie
r pr
icin
g sy
stem
.
•Sa
ve t
he R
iver
Mur
ray
levy
: col
lect
ed b
y SA
Wat
er
on b
ehal
f of
the
Dep
artm
ent
for
Envi
ronm
ent,
W
ater
and
Nat
ural
Res
ourc
es. T
his
levy
con
trib
utes
to
a p
rogr
am o
f m
easu
res
to im
prov
e th
e he
alth
of
the
Riv
er M
urra
y in
Sou
th A
ustr
alia
and
to
mee
t co
mm
unit
y de
man
ds f
or a
sec
ure
supp
ly o
f w
ater
fo
r ur
ban
use
and
irrig
atio
n.
Oth
er c
ompo
nent
s of
the
SA
Wat
er b
ill in
clud
e:
•D
etai
ls o
n an
y re
leva
nt S
outh
Aus
tral
ian
Gov
ernm
ent
conc
essi
ons.
•Yo
ur p
revi
ous
bala
nce
and
your
new
cha
rges
:
the
amou
nt o
wed
on
your
pre
viou
s ac
coun
t af
ter
paym
ent
was
mad
e an
d th
e am
ount
ow
ed o
n yo
ur
new
acc
ount
.
•Th
e am
ount
you
ow
e fo
r se
rvic
e an
d us
e ch
arge
s fo
r
the
billi
ng p
erio
d an
d th
e du
e da
te o
f th
at a
mou
nt.
•A
ran
ge o
f pa
ymen
t op
tions
, suc
h as
pay
ing
by p
hone
,
in p
erso
n, b
y em
ail,
onlin
e, d
irect
deb
it an
d BP
AY.
Our
Cus
tom
er A
ssis
t (ha
rdsh
ip)
prog
ram
SA W
ater
is c
omm
itte
d to
hel
ping
our
cus
tom
ers
mee
t
thei
r fin
anci
al o
blig
atio
ns a
nd t
o m
aint
ain
cont
inue
d
acce
ss t
o w
ater
and
sew
erag
e se
rvic
es.
A r
esid
entia
l cus
tom
er e
xper
ienc
ing
finan
cial
har
dshi
p is
som
eone
who
is id
entifi
ed a
s be
ing
will
ing
to p
ay t
heir
wat
er a
ccou
nt, b
ut la
ckin
g th
e fin
anci
al a
bilit
y to
do
so.
The
exte
nt o
f ha
rdsh
ip is
det
erm
ined
by
our
asse
ssm
ent
proc
ess
or b
y an
ext
erna
l bod
y, s
uch
as a
n ac
cred
ited
finan
cial
cou
nsel
lor.
Ther
e ar
e tw
o ty
pes
of fi
nanc
ial
hard
ship
:
•Re
side
ntia
l cus
tom
ers
that
are
iden
tified
as
expe
rienc
ing
ongo
ing
hard
ship
are
gen
eral
ly t
hose
on
low
or
fixed
inco
mes
. The
se c
usto
mer
s m
ay r
equi
re
ongo
ing
assi
stan
ce.
•Re
side
ntia
l cus
tom
ers
that
are
iden
tified
as
expe
rienc
ing
tem
pora
ry h
ards
hip
due
to a
sho
rt-
term
cha
nge
in c
ircum
stan
ces,
suc
h as
ser
ious
illn
ess,
disa
bilit
y or
dea
th in
the
fam
ily, l
oss
or c
hang
e in
inco
me,
div
orce
or
othe
r fa
mily
cris
is, o
r so
me
othe
r
tem
pora
ry fi
nanc
ial d
iffic
ulty
. The
se c
usto
mer
s
gene
rally
req
uire
flex
ibili
ty a
nd t
empo
rary
ass
ista
nce.
We
offe
r th
ese
cust
omer
s a
rang
e of
pay
men
t op
tions
, suc
h
as s
hort
ter
m d
efer
rals
of
paym
ent
and
flexi
ble
paym
ent
arra
ngem
ents
, as
wel
l as
prot
ectio
n fr
om o
verd
ue f
ees
and
wat
er r
estr
ictio
ns.
We
also
sup
port
ref
erra
ls t
o ot
her
wel
fare
, gov
ernm
ent
and
com
mun
ity a
genc
ies
for
finan
cial
cou
nsel
ling
or a
ssis
tanc
e
and
conc
essi
on a
pplic
atio
ns.
Tier
Wat
er u
se
char
geQ
uart
erly
thre
shol
d (9
1.5
0 da
ys)*
Dai
ly th
resh
old*
1$2
.32
/ kl
0 to
30,
000L
(0 –
30k
L)0
to 3
28.8
L (0
to
0.32
88kL
)
2$3
.32
/ kl
30,0
00
to 1
30,0
00L
(30
to 1
30kL
)32
8.8L
to
1,42
4.7L
(0.
3288
kL t
o 1.
4247
kL)
3$3
.59
/ kl
Abo
ve 1
30,0
00L
(ove
r 13
0kL)
Abo
ve 1
,424
.7L
(abo
ve 1
.424
7kL)
*Qua
rter
ly t
hres
hold
s ar
e in
dica
tive
onl
y, a
s th
e nu
mb
er o
f da
ys in
a m
eter
rea
ding
per
iod
will
var
y fo
r ea
ch c
usto
mer
for
eac
h bi
lling
per
iod.
2014
- 20
15 w
ater
use
cha
rges
13
www.sawater.com.au
