How do you feel the support from HR teamdisstisfying/dispute resolution needs to be quickNeutralR & R/ Delay in problam resolutionsatisfying/processing are very much slowTotal Result

Count of How do you feel the support from HR team12115

How do you feel about the things going on in your team How do you feel about your job1 Dissatisfying Neutral2 Moderately Satisfying Moderately Satisfying3 Moderately Satisfying Neutral4 neutral dissatisfying5 neutral Neutral

What are the challenges do you face in your job of team handelingDissatisfaction of associates due to salary-attritionto handle the work of other team members,easy work formulaunplanned leave,casual attitude,work ignoranceR & R irregularnew batches learning level is slow

Are you adequetly provided with the tools & knowlade to mannage your jobModerately AgreeModerately Agreeneutralneutralhighly agree

one thing you feel working right & you feel happy about ittimely salary/work envoirnment/IJP gives chance to growcooperation among team membersinsurance plan,salary datepolicies/lerning oppertunitiesno comments

Things in which you will like to see changes How do you feel about the support from managementAny kind of incentive to employees will be good Neutralovoide extra work load satisfyingattendence management system needs improvementdissatisfying/Things way beyond the KRA, not give much time Neutralreporting is high Neutral

60005 2

1000 500

for quarter weighted average -one parameter10% weighted

to ensure every guy who comes out from training should be productiveto select who are in need and desire to work rather then guy of heavy skills.

How do you feel the support from HR teamNeutral

disstisfying/dispute resolution needs to be quickNeutralR & R/ Delay in problam resolution

to ensure every guy who comes out from training should be productiveto select who are in need and desire to work rather then guy of heavy skills.

satisfying/processing are very much slow

do you get supposome timeyes, alwaysneutralTotal Result

Count of do you get support you were expecting for() Ability to handle technical queries, any other quesries)2

131

16

How do you feel about yoCount of How do you feel about your JobDissatisfying 2Highly satisfied 2neutral 3satisfying 9Total Result 16

Do you feel to have re- trCount of Do you feel to have re- training session ?highly disagree 3moderately disagree 4moderately satisfying 1neutral 7(empty)Total Result 15

How do you feel about your Job How has been the work for youDissatisfying It has been well as seniors are supposatisfying satisfyingDissatisfying feel good with my worksatisfying satisfyingsatisfying goodsatisfying feel good with my worksatisfying satisfyingneutral goodsatisfying satisfyingsatisfying goodsatisfying moderetaly satisfyingsatisfying goodneutral goodHighly satisfied very goodHighly satisfied feel good with my workneutral good

what kind of problam do you face while performing your dutiesnot muchsystem problam/head phone problam/Wash room problam/drinking watonly Head phonewater/systemHead phone/ SystemHead phoneHead phoneCRM Issuenot muchnot muchenvoirnment relatedhead phone problemCRM Issue/Head Phonenever faced any kind of problamHead Phone/Support from IT team is negligibleno problam

whom do you turn up for support if you had problam connected with your jobpeersTL/peers trainersPeers/TLpeersPeers/TLpeerspeersTLTLPeers/TLTL/peers/none/ManagerPeers/TL/noneTLTLTL/PeersTL

do you get support you were expecting for() Ability to handle technical queries, any other quesries)yes, alwayssome timeyes, alwayssome timeyes, alwaysyes, alwaysyes, alwaysyes, alwaysyes, alwaysyes, alwaysyes, alwaysneutralyes, alwaysyes, alwaysyes, alwaysyes, always

How do you find you are performing well/ not performing well in your Job?my seniors always give me feedbackI judge it my self I ask my peers about itmy seniors always give me feedbackmy seniors always give me feedbackmy seniors always give me feedbackmy seniors always give me feedbackmy seniors always give me feedbackmy seniors always give me feedbackmy seniors always give me feedbackmy seniors always give me feedbackmy seniors always give me feedbackmy seniors always give me feedbackmy seniors always give me feedbackmy seniors always give me feedbackmy seniors always give me feedback

How approchable do you feel your TL and managers are? What things you like about your Job?neutral like only mailing work as its more responsineutral feels satisfying when coustomer is satisfiehigly approchable envoirnmenthigly approchable no overtimehigly approchable Billing and MIShigly approchable TL & managers are very co-operativehigly approchable challanginghigly approchableapprochableapprochablehigly approchable knowlade acquisitionapprochablehigly approchablehigly approchable Cooperative team/envoirnmenthigly approchable learning envoirnmentapprochable

What you don’t like about it?IJP criteriaCroud/IJP criteria

Award/PLInothingIJP criteriaNo financial assistance at the timeIJP criteria/ shortlistingIJP criteria/ shortlisting/salary in

calling

No salary hike after 1.5 Years/PI/nothing

How satisfied do you feel about the training programme which you had?satisfyingsatisfyingsatisfyingNeutralsatisfyingsatisfyinghighly satisfiedhighly satisfiedsatisfyinghighly satisfiedsatisfyingsatisfyinghighly satisfiedhighly satisfiedhighly satisfied

Do you feel to have re- training session ?neutralneutralneutralneutralmoderately satisfyingneutralneutralhighly disagreeneutralmoderately disagreemoderately disagreemoderately disagreehighly disagreemoderately disagreehighly disagree

How do you feel about the things going on in your teamDissatisfyingModerately SatisfyingneutralTotal Result

How do you feel about your jobdissatisfyingModerately SatisfyingNeutralTotal Result

What are the challenges do you face in your job of team handelingDissatisfaction of associates due to salary-attritionnew batches learning level is slowR & R irregularto handle the work of other team members,easy work formulaunplanned leave,casual attitude,work ignoranceTotal Result

Are you adequetly provided with the tools & knowlade to mannage yourhighly agreeModerately AgreeneutralTotal Result

one thing you feel working right & you feel happy about itcooperation among team membersinsurance plan,salary dateno commentspolicies/lerning oppertunitiestimely salary/work envoirnment/IJP gives chance to growTotal Result

Things in which you will like to see changesAny kind of incentive to employees will be goodattendence management system needs improvement/engagement activitiovoide extra work loadreporting is highThings way beyond the KRA, not give much time to manage teamTotal Result

How do you feel about the support from managementdissatisfying/NeutralsatisfyingTotal Result

How do you feel the support from HR teamdisstisfying/dispute resolution needs to be quickNeutralR & R/ Delay in problam resolutionsatisfying/processing are very much slowTotal Result

Count of How do you feel about the things going on in your team1225

Count of How do you feel about your job1135

Count of What are the challenges do you face in your job of team handeling111115

Count of Are you adequetly provided with the tools & knowlade to mannage your job1225

Count of one thing you feel working right & you feel happy about it111115

Count of Things in which you will like to see changes111115

Count of How do you feel about the support from management1315

Count of How do you feel the support from HR team12115

How do you feel about your Job Count of How do you feel about your JobDissatisfying 2Highly satisfied 2neutral 3satisfying 9Total Result 16

How has been the work for you Count of How has been the work for youfeel good with my work 3good 6It has been well as seniors are supportive 1moderetaly satisfying 1satisfying 4very good 1Total Result 16

whom do you turn up for support if you had pr Count of whom do you turn up for support if you had problam connected with your jobpeers 4Peers/TL 3Peers/TL/none 1TL 5TL/Peers 1TL/peers trainers 1TL/peers/none/Manager 1Total Result 16

do you get support you were expecting for() AbilCount of do you get support you were expecting for() Ability to handle technical queries, any other quesries)some time 2yes, always 13neutral 1Total Result 16

How do you find you are performing well/ not pCount of How do you find you are performing well/ not performing well in your Job? I ask my peers about it 1I judge it my self 1my seniors always give me feedback 14Total Result 16

How approchable do you feel your TL and manaCount of How approchable do you feel your TL and managers are?approchable 4higly approchable 10neutral 2Total Result 16

What things you like about your Job? Count of What things you like about your Job?Billing and MIS 1challanging 1Cooperative team/envoirnment 1envoirnment 1feels satisfying when coustomer is satisfied 1knowlade acquisition 1learning envoirnment 1like only mailing work as its more responsible 1no overtime 1TL & managers are very co-operative 1(empty)Total Result 10

What you don’t like about it? Count of What you don’t like about it?Award/PLI 1calling 1Croud/IJP criteria 1IJP criteria 2IJP criteria/ shortlisting 1IJP criteria/ shortlisting/salary incriment 1No financial assistance at the time of training 1No salary hike after 1.5 Years/PI/Shift allowance 1nothing 2(empty)Total Result 11

How satisfied do you feel about the training Count of How satisfied do you feel about the training programme which you had?highly satisfied 6Neutral 1satisfying 8(empty)Total Result 15

Do you feel to have re- training session ? Count of Do you feel to have re- training session ?highly disagree 3moderately disagree 4moderately satisfying 1neutral 7(empty)Total Result 15

Count of whom do you turn up for support if you had problam connected with your job

Count of do you get support you were expecting for() Ability to handle technical queries, any other quesries)

Count of How do you find you are performing well/ not performing well in your Job?

Count of How approchable do you feel your TL and managers are?

Count of How satisfied do you feel about the training programme which you had?

How do you feel about the things going on in your teamDissatisfying 1Moderately Satisfying 2neutral 2How do you feel about your jobdissatisfying 1Moderately Satisfying 1Neutral 3What are the challenges do you face in your job of team handelingDissatisfaction of associates due to salary which is leading to attrition 1new batches learning level is slow 1R & R irregular 1Have to handle the work of other team members due to there inefficiency 1unplanned leave,casual attitude,work ignorance 1Are you adequetly provided with the tools & knowlade to mannage your jobhighly agree 1Moderately Agree 2neutral 2Thing you feel working right & you feel happy about itcooperation among team members 1insurance plan,salary date 1lerning oppertunities 1timely salary/work envoirnment/IJP gives chance to grow 1Things in which you will like to see changesAny kind of incentive to employees will be good 1attendence management system needs improvement/engagement activities/notice period 1avoide extra work load 1reporting is high 1Things way beyond the KRA, not give much time to manage team 1Count of How do you feel about the support from managementdissatisfying 1Neutral 3satisfying 1How do you feel the support from HR teamdisstisfying/dispute resolution needs to be quick 1Neutral 2R & R/ Delay in problam resolution 1satisfying/processing are very much slow 1

Major areas of concernDissatisfaction of associates due to salary which is leading to attritionnew batches learning level is slowR & R irregularHave to handle the work of other team members due to there inefficiencyunplanned leave,casual attitude,work ignoranceAny kind of incentive to employees will be goodattendence management system needs improvementavoide extra work loadreporting is highThings way beyond the KRA, not give much time to manage team/engagement activities/notice period should be 30 days

By associate RemarksNo incentiveNo salarry inciment after 1.5 yearsNo financial assistance at the time of traininghead phone problemSupport from IT team is negligible