PowerPoint Presentation

Sketch App Meetup

JANUARY 2017

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ME ME ME (2016 wasnt all bad) WHAT WE DO (Lets change the face of customer service!) HOW WE WORK (process + work files)WORK-IN-PROGRESS (ideas and prototypes)ONE-MAN DESIGN TEAM (kinda)LESSON LEARNED

19/01/2017SKETCH APP MEETUP #19

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ME ME ME

Casper Nybro HachLead product designer19/01/2017SKETCH APP MEETUP #19

My name is Casper

Closer to 35 than 40.

Lead product designer I guess that can mean pretty much anything, and it kinda does

PAST: Ad agency (entegrate creative)Two design agencies. (1508 + liebling)

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Closer to 30 than 50.Im a lead product designer I guess that can mean pretty much anything (and it kinda does)

PAST: Ad agency (entegrate creative)Design agencies. (1508 + liebling)

19/01/2017SKETCH APP MEETUP #19

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Midlife crisis came early

19/01/2017SKETCH APP MEETUP #19

Working in agencies

Spent 8 years within the same organization. Awesome in many ways BUT.

Working on clients projectLimited by budgets and timeplansNever in control of a project.

Felt like my life was:

WorkGymWeekendsWorkGym Weekends

Lack of purpose and change.5

Spent 8 years within the same organization. Awesome in many ways BUT. Only working (usually predefined) clients projectsLimited by budgets and timeplansNever in control of a project.

19/01/2017SKETCH APP MEETUP #19

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Felt like my life was:WorkGymWeekendsWorkGym Weekends

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Sometimes you just need a time out to see things clearly19/01/2017SKETCH APP MEETUP #19

In 2015 I attended One Day Out conference in Odense. Talk about Digital Nomads was really inspiring!

Been dreaming about living abroad and taking time to do personal projects.I decided to apply for a 3 month leave to try it out.

Im not really build for danish weather and I wanted to work on a few entrepreneur dreams myself8

In 2015 I attended One Day Out conference in Odense. The talk about Digital Nomads was really inspiring!Been dreaming about living abroad and taking time to do personal projects.I decided to apply for a 3 month leave to try it out.A talk started it all19/01/2017SKETCH APP MEETUP #19

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19/01/2017

L.A.SKETCH APP MEETUP #19

I went to LA

Working on entrepreneur ideas, sorting out stuff I never had time for, but also a whole lot of chilling and trying to figure out what I wanted to do when I got back.

Turns out, you get quite inspired when youre not trying to work.

Output was:

A lot of ideasA promise to make a change if nothing changed at the agencyA dream of living in LA for longer.10

Worked on entrepreneur ideas, sorting out stuff I never had time for, but also a whole lot of chilling and trying to figure out what I wanted to do when I got back.I went to LA19/01/2017SKETCH APP MEETUP #19

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Turns out, you get quite inspired when youre not trying to work.Output was:A lot of ideasA promise to make a change if nothing changed at the agencyA dream of living in LA for longer.I went to LA19/01/2017SKETCH APP MEETUP #19

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I got back well rested, well prepared, but my first day at work ended up being a dissapointment. Nothing changed.And then I came back..19/01/2017SKETCH APP MEETUP #19

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Nothing changed. so I did.19/01/2017SKETCH APP MEETUP #19

I got back well rested, well prepared but my first day at work ended up being a dissapointment. Nothing changed.

A few weeks after Servicelovers approached me

With dreams, hopes and drive!

The idea of changing the level of customer service appealed especially after my life in LA.14

A few weeks after Servicelovers approached me.With dreams, hopes and drive!The idea of changing the level of customer service was appealing especially after living in LA.To jump or not to jump?19/01/2017SKETCH APP MEETUP #19

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I jumped19/01/2017SKETCH APP MEETUP #19

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What we doTHIS IS SERVICELOVERS19/01/2017SKETCH APP MEETUP #19

We want to change the face of customer service

By creating a motivational culture and by positive feedback (pat on the shoulder)

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We want to change the face of customer serviceCreating a motivational culture and by positive feedbackWhat we do19/01/2017SKETCH APP MEETUP #19

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service employees need motivation too!

Our app lets you promote and give personal positive feedback directly to the employee.19

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19/01/2017SKETCH APP MEETUP #19Use insights for training and rewards

Customer(SERVICELOVER)Employee(SERVICEHERO)Client/Shop(SERVICEPROVIDER)Say thanks and give feedbackGet feedback and recognitionGet insights in the dashboardHighten the service level and joy of workShare it and recommend the employee

Servicelovers eco system ensures recognition and customer insights

service employees need motivation too!

Our app lets you promote and give personal positive feedback directly to the employee.21

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Id like to just take you through the app as it is now22

How we work(I HAVE A DREAM)19/01/2017SKETCH APP MEETUP #19

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Christian BrandstrupLEAD SERVICE DESIGNER

Christian JakobsenCTO

Casper Nybro HachLEAD PRODUCT DESIGNERChristian BraunerFOUNDER

TeamPrograilsDEV TEAM IN POLAND

Our board of directors are involved too.

The chairman is our acting Product Owner.24

Our main tools 19/01/2017SKETCH APP MEETUP #19

I guess this is almost standard 25

19/01/2017SKETCH APP MEETUP #19InvisionHand drawings!

SketchCraft plugin