How to Deal with negative online Reviews

By, Sixth star Technology Reviews

When the world of the internet turns into smart, the customers also grows smart who deals with the Internet to show off their reviews. If we get a positive review that really helps to our business a lot. But in case if any of your customers gave a negative review then it will be a very big drawback in your business.

Now we will see how to handle those reviews to maintain your business.

Immediate Response:

• If you got negative reviews, don’t panic. Think about it and discuss with someone in your business about the review. Respond to the customers immediately through where you got the negative review. Example like Yelp, Consumer complaint Facebook, Google reviews, Complaints etc.

Two cases in ReviewsCase: 1 Direct Approach• If that complaint caused by your fault then you are fully

responsible for that. Because you only knows about your business is how important to you. In this case you can try to reach the customer by call or Email in person. And ask for apologies for the inconvenience caused by you. Then try to compromise them by the way of better service again or refund like that. After compromising you can ask then to remove the review.

Case: 2 Contact Web Master• In this case the negative complaints or reviews can be

raised by your competitors or your enemies to spoil your business. Now, it is really a headache to you. If the reviews are false then you can contact the webmaster or the website to remove the complaint by proving that the review was false. If they convince they will remove or else we have to move to the other ways.

Be Calm and Think

Negative reviews, with a strong opinion or comments, may cause bad impression on you for the new customer thought to become your client.Take your own time to know your opinion and respond to the complaint by replying something like sorry for the inconvenience or Thank you for the valuable comment; we will try to rectify the thing Etc.If, after talking with the person, you find there is a good point to his comments, take positive steps to therapy the situation. When warranted, provide restitution in the form of a coupon or discount.

A Bad Review Is an Opportunity to know more about your company

• Even though there are 100 of positive and good reviews are there about you, Even a single negative complaint shows you to where you have to concentrate on your business more or from where mistakes have been made. So take it in a good manner and try to remove that. If you can’t remove, then move on In the place of 100 good reviews one or two bad reviews or complaints will not affect that much. All the Bad Reviews Don’t Mean That you’re bad.

• Now we are going to know about the other possible ways to handle the negative reviews.

Instead of trying to remove the bad reviews, de-rank them from Google

• If you can’t remove the reviews then think about the other possibilities. You may not remove them but you may drown them out by having more number of positive reviews created after the negative review.Keep your social media active and Keep posting positive reviews or good things about your company eventually.

What should I do if all these fail?

• You May here about the Word ORM. i.e., Online Reputation Management.

• Consider hiring a reputable online reputation management Company. One Who can effectively offer to delete negative comments, or helps to produce positive reviews It is actually impossible to remove reviews without the knowledge of the client who posted it. So it is better to contact a company who taking care of this.

Sixth Star Technologies: Complaints Removal Services - ORM

• Sixth Star Technologies is a leading global IT solutions & SEO Service provider based in India, Head quarter in Chennai. Whether a company needs complete end-to-end enterprise software solution or a specific application, SixthStar Technologies delivers it. Our extensive products, supports and services offering deliver a powerful return on investment and create unmatched value for our customers. SixthStar Technologies provides website design, Apps Development, E-commerce solution, server deployment and maintenance.

• Our history starts in 2007 as SEO Service, website designing, domain registration and  the web hosting company. During the last 10 years, SixthStar Technologies has successfully implemented more than 900+ projects on different platforms. Including removal of Reviews and Complaints from search Engines.

Conclusion

• Sixthstar will review your current negative Yelp reviews to see if they go against Yelp Content Guidelines and Terms of Services and will contact Yelp on your behalf. Our experienced staff know every single Yelp Guideline and know how prepare letters to send to Yelp to achieves a positive outcomes.

• Sixthstar Technologies can trying to resolve this issues by acting as a mediator between your company and the authors of bad reviews.

• For any type of complaints removal services contact Sixth Star Technologies at any time.

Phone: (044) 64542134 / 35 / 36 Mobile: +91 99621 07399 Mail Us: sales@sixthstartech.com Web: http://sixthstartech.com/