SIX SIGMA IN HR
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SHUBHAM RUSIA
Presented By : IN
HUMAN RESOURCE
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CAPSULE TO LEARN SIX SIGMA
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Sigma is the Greek letter representing the standard deviation of a population of data.
Six Sigma is a highly disciplined process that helps a company focus on developing and delivering near-perfect products and services.
It is a way of knowing where you are and where
you could be!
Define Six Sigma
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WHAT IS SIX SIGMA ?
Measure of how well a process is performing
- Six Sigma process produces 3.4 defects per
million opportunities
- Most companies are at 3-4 sigma level
Philosophy of reducing defects so we can
improve customer satisfaction and reduce costs Business Strategy that increases process
performance resulting in enhanced customer satisfaction and improved bottom line ($$).
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SIX SIGMA
It is a Philosophy– Anything less than ideal is
an opportunity for improvement
– Defects costs money– Understanding processes
and improving them is the most efficient way to achieve lasting results
It is a Process– To achieve this level of
performance you need to:
Define, Measure, Analyse, Improve and Control
It is Statistics– 6 Sigma processes will
produce less than 3.4 defects per million opportunities
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SIX SIGMA
MANAGEMENT
PRODUCTION
ADMINISTRATION
QUALITY DEPT.
PURCHASE
IT
DESIGN
HRM
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Sigma Level
Sigma Level (Process
Capability)
Defects per Million Opportunities
2 308,537
3 66,807
4 6,210
5 233
6 3.4
Six Sigma
= 99.9997
%
Six-Sigma is an integrated quality
improvement framework, which aims at ensuring no more than 3.4 defects per million opportunities.
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What it means to be @ Six Sigma
Is 99% (3.8s) good enough? 99.99966% Good – At 6s
20,000 lost mails per hour
7 lost mails per hour
Unsafe drinking water almost 15 minutes each day
One minute of unsafe drinking water every seven months
5,000 incorrect surgical operations per week
1.7 incorrect surgical operations per week
2 short or long landings at most major airports daily
One short or long landing at major airports every five years
200,000 wrong drug prescriptions each year
68 wrong drug prescriptions each year
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Why Six Sigma?
Money
Customer Satisfaction
Growth
Quality
CompetitiveAdvantage
Employee Pride
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Potential HR contributions in this area include:Building a competency model that will help identify candidates with the right mix of technical, team, and leadership skills and abilities.
Creating job descriptions that help candidates fully understand the position and expectations prior to signing on.
Developing a retention strategy that will help ensure Black Belts complete their rotation and the organization recoups its investment in training and development.
SELECTION AND RETENTION IN SIX SIGMA
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PROJECT TEAM EFFECTIVENESS
HR professionals can help the project teams work together more effectively. Potential HR contributions in this area include:
Ensuring team leaders and members get training and/or
coaching in teamwork, conflict management,
communications, dealing with difficult team members, and
other team effectiveness skills.
Acting as a resource for Black Belts who encounter
team-related challenges they cannot surmount.
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Define Measure Analyze
Improve
Control
Six Sigma Phases
D M A I C
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Defi ne
• Define Customers and Requirements (CTQs)
• Develop Problem Statement, Goals and Benefits
• Identify the Process
• Define Resources
• Evaluate Key Organizational Support
• Develop Project Plan and Milestones
• Develop High Level Process Map
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Measure
• Define Defect and Opportunity
• Develop Data Collection Plan
• Validate the Measurement System
• Prepare data collection plan :
- How many data points do you need to
collect ?
- How many days do you need to collect data
for ?
- What is the sampling strategy ?
- Who will collect data and how will data get
stored ?
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Analyze
• Define Performance Objectives
• How well or poorly processes are working
compared with Competitor’s
• Identify Sources of Variation
• Don’t focus on symptoms, find the root cause
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Improve
• Perform Design of Experiments
• Develop Potential Solutions
• Develop implementation plan.
- Prepare final presentation.
- Present final recommendation to Management Team.
• Correct/Re-Evaluate Potential Solution
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Control
• Define and Validate Monitoring and Control
System
• Develop Standards and Procedures
• Implement Statistical Process Control
• Verify Benefits, Cost Savings/Avoidance,
Profit Growth
• How will you maintain to gains made-Change policy & procedures- Change drawings
- Change planning- Revise budget- Training
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Master Black Belt
Black Belts
Green Belts
Team Members / Yellow Belts
Ch
am
pio
ns
Mentor, trainer, and coach of Black Belts and others in the organization.
Leader of teams implementing the six sigma methodology on projects.
Delivers successful focused projects using the six sigma methodology and tools.
Participates on and supports the project teams, typically in the context of his or her existing responsibilities.
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MASTER BLACK BELT
Roles Responsibilities-Enterprise Six Sigma expert
-Permanent full-time change agent
-Certified Black Belt with additional specialized skills or experience especially useful in deployment of Six Sigma across the enterprise
- Highly proficient in using Six
Sigma methodology to achieve
tangible business results.
-Technical expert beyond Black Belt
level on one or more aspects of
process improvement (e.g., advanced
statistical analysis, project
management, communications)
-Basic Black and Green Belt training
-Coach / Mentor Black Belts
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Roles Responsibilities
- Six Sigma technical expert
- Temporary, full-time change agent (will return to other duties after completing a two to three year tour of duty as a Black Belt)
- Leads business process
improvement projects where Six
Sigma approach is indicated.
- Successfully completes high-impact
projects that result in tangible
benefits to the enterprise
- Coach / Mentor Green Belts
- Recommends Green Belts for
Certification
BLACK BELT
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GREEN BELT
Roles Responsibilities
- Six Sigma Project originator
- Part-time Six Sigma change agent. Continues to perform normal duties while participating on Six Sigma project teams
- Six Sigma champion in local area
- Recommends Six Sigma projects
- Participates on Six Sigma project teams
- Leads Six Sigma teams in local improvement projects
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YELLOW BELT
Roles Responsibi l i t ies
Learns and applies Six
Sigma tools(Maps and
Metrics, Design of
Experiments) to projects
- Actively participates in team tasks
- Communicates well with other team
members
- Demonstrates basic improvement
tool knowledge
- Accepts and executes assignments
as determined by team
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SIX SIGMA COMPANIES
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SIX SIGMA - FINANCIAL SERVICES
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SIX SIGMA CERTIFICATION
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WHY SHOULD HR ENCOURAGE SIX SIGMA AND LEAN IN THE ORGANIZATION:
Some of the skill sets and competencies that get developed along with the implementation of Six Sigma are as below:
Builds Team Building Competency
Creates a learning culture
Develops Coaching and Mentoring skills
Improves presentation and training skills
Improves Project Management skills
Encourages Statistical Thinking
Opportunity to set challenging targets
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Creates cross functional awareness /
competency building
Motivation through awards and recognition
Encourages sharing and learning between
strategic business units.
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WHY SHOULD HR BE INVOLVED IN SIX SIGMA
Some examples of projects a green belt or black belt from HR can work, with a focus of process improvement are as listed below:
Recruitment and Induction Process
Performance Management Process
Knowledge Management
Human Resource Information System
Training and Development Process
Compensation Disbursement and Reimbursement
Process
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Employee related administrative
transactional processes
Competency Development Process
Job Design and Analysis
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REFERENCE BOOKS & WEBSITESwww.zdnet.com/six-sigma
www.sixsigmaranch.com
www.sixsigma.ua.edu