Submitted to: Mr. Bhupendra GahlotSubmitted By: Deekshant Gupta (k-10755)

Six Sigma in Education Institution

What is six sigma?

Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process – from manufacturing to transactional and from product to service.

History The roots of Six Sigma as a measurement standard can be

traced back to Carl Friedrich Gauss (1777-1855) who introduced the concept of the normal curve. Six Sigma as a measurement standard in product variation can be traced back to the 1920’s when Walter Shewhart showed that three sigma from the mean is the point where a process requires correction. Many measurement standards (Cpk, Zero Defects, etc.) later came on the scene but credit for coining the term “Six Sigma” goes to a Motorola engineer named Bill Smith. (Incidentally, “Six Sigma” is a federally registered trademark of Motorola)

Why six sigma in education? Tuition fee of many institutes were rising because of which it became

difficult for many students to study in their desired institutes.

The cycle time required fulfilling the various formalities of the institution related to the registration and admission process was quite long.

The value of the education was decreasing.

The students demanded a better quality in academics to excel in their fields.

The performance of the students with respect to their grades kept on going down.

Concept Behind Six Sigma in Education

The future of any company depends on its employees and their performance, keeping in mind the needs and the demands of the customers. When Six Sigma methodologies are implemented in the education sector, the teacher becomes the employee and the customers are the parents who pay the fee for their wards. Parents, who are paying the fee for their ward, expect a quality education to be bestowed to their wards, in return. By improving the teaching techniques and methodology, a teacher can help in increasing the performance level of the students and thus, can achieve the customer satisfaction.

Benefits of Six Sigma in Education

The factors delaying the admission process, registration process, information technology process, grants administration process, certification process, sequestration and purchase orders and the repairs and maintenance process, are identifiable and hence, they can be precluded with a statistical approach to the existing problem. This, in turn, reduces the cycle time of the process, lowers the cost involved in these processes and lowers the chances of defects.

Tuition fee and the other fee involved decreases. The value of the education improves with improvement in quality. The positive changes made in the teaching methodology provide a positive result

with respect to the good performance of the students. Apparently, the performance level of the students increases. A better ambience for innovation and creativity is observed. The reputation of the institute improves. With the Six Sigma methodology being involved in any teaching institute, parents

can expect a quality education for their wards. As a matter of fact, there is a better level of customer satisfaction.

With the reduction in the tuition fee, charged by any institute, more people would be able to admit their wards in the institutes and this would result into increase in literacy rate of the country increases.

Thank You….