Six Sigma By Mhussain
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European Technology Development Ltd.
Introduction to Six Sigma
Presented By:Muhammad HussainCountry [email protected]
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European Technology Development Ltd.
Six Sigma is.....
A performance goal, representing 3.4 defects for every million opportunities to make one.
A series of tools and methods used to improve or design products, processes, and/or services.
A statistical measure indicating the number of standard deviations within customer expectations.
A disciplined, fact-based approach to managing a business and its processes.
A means to promote greater awareness of customer needs, performance measurement, and business improvement.
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European Technology Development Ltd.
A scientific and practical method to achieve
improvements in a company
Scientific:
• Structured approach.
• Assuming quantitative data.
Practical:
• Emphasis on financial result.
• Start with the voice of the customer.
“Show me
the data”
”Show me
the money”
Six Sigma
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European Technology Development Ltd.
Knowledge
Management
The Six Sigma Initiative integrates these efforts
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European Technology Development Ltd.
Six Sigma
Methods Production
DesignService
Purchase
HRM
Administration
QualityDepart.
Management
Health
IT
Where can Six Sigma be applied?
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European Technology Development Ltd.
Input InspectOperation
OKOutput
Quality =
Customer satisfaction
= Profit and Growth
1_04_01_004
Rework
NOT
OK
ScrapHidden
Factory
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European Technology Development Ltd.
„Six Sigma‟ companies
Companies who have successfully adopted „Six Sigma‟ strategies include:
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European Technology Development Ltd.
Statistical background
Target = m
Some Key measure
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European Technology Development Ltd.
+/- 3s
Statistical background
Target = m
„Control‟ limits
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European Technology Development Ltd.
+/- 3sLSL USL
Statistical background
Required Tolerance
Target = m
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European Technology Development Ltd.
+/- 3s
+/- 6s
LSL USL
Statistical background
Tolerance
Target = m
Six-Sigma
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European Technology Development Ltd.
+/- 3s
+/- 6s
LSL USL
ppm1350
ppm1350
Statistical background
Tolerance
Target = m
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European Technology Development Ltd.
+/- 3s
+/- 6s
LSL USL
ppm0.001
ppm1350
ppm1350
ppm0.001
Statistical background
Tolerance
Target = m
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European Technology Development Ltd.
Specification
Process Width
Design Width
Target
+ 6s- 6s
s s s s s s
Specification
6 “sigmas” fit in here
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European Technology Development Ltd.
Sigma % Good % Bad DPMO(Defect Per Million Opportunity)
1 30.9% 69.1% 691,462
2 69.1% 30.9% 308,538
3 93.3% 6.7% 66,807
4 99.38% 0.62% 6,210
5 99.977% 0.023% 233
6 99.9997% 0.00034% 3.4
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European Technology Development Ltd.
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European Technology Development Ltd.
The Six Sigma Methodology
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European Technology Development Ltd.
Define
Measure
Analyze
Improve
Control
Continuously
repeat and
improve!
No complacency
with success!
The Six Sigma Methodology
Process
Characterization
Process
Optimization
Opportunity
Identification
The 5 phases of the Six Sigma Methodology
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European Technology Development Ltd.
Defect / Variation Reduction Roadmap
Define Measure Analyze Improve Control
A. Identify Project
VOC’s & KPIV’s
Deliverables:
1) Identify Customer(s)
2) Collect VOC
3) Identify the Key
Process Input
Variables (KPIV’s)
that effect the VOC’s.
B. Develop
Team Charter
Deliverables:
1) Develop The
Business Case
2) Develop The
Problem and Goal
Statements
3) Determine Project
Scope
4) Select Team &
Define Roles
5) Set Project
Milestones
C. Define
Process Map
Deliverables:
1) High Level Process
Map Connecting the
Customer to the
Process
2) Summary of Define
Phase
Tools:
Process Mapping
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European Technology Development Ltd.
Defect / Variation Reduction Roadmap
Define Measure Analyze Improve Control
1. Select KPOV
Characteristics
Deliverable:
Identify Measurable Key
Process Output Variable
(KPOV) that will be
Improved
Tools:
Quality Function
Deployment (QFD)
Process Mapping
Cause & Effect Diagram
FMEA
Discrete vs. Contin. Data
2. Define Perfor-
mance Standards
Deliverable:
Determine and
Confirm Specification
Limits for your Y.
3. Measurement
System Evaluation
Deliverables:
1)Measurement
System Adequate to
Measure Y
2)Summary of Measure
Phase.
Tools:
Continuous Gage
R&R
Test / Retest
Attribute Gage R&R
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European Technology Development Ltd.
Defect / Variation Reduction Roadmap
Define Measure Analyze Improve Control
5. Define Perfor-
mance Objectives
Deliverable:
Statistically Define the
Goal of the Project
Tools:
Benchmarking
4. Establish
Process Capability
Deliverable:
Baseline Current
Process
Tools:
Basic statistics
Graphical Analysis
Sampling
Continuous Zst, Zlt
Normality
Discrete Zst, Zlt
6. Identify Variation
Sources
Deliverable:
List of Statistically
Significant X’s,
Chosen Based on
Analysis of Historical
Data
Tools:
Process Analysis
Graphical Analysis
Hypothesis Testing
Regression Analysis
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European Technology Development Ltd.
Defect / Variation Reduction Roadmap
Define Measure Analyze Improve Control
8. Discover Variable
Relationships
Deliverables:
1) Establish Transfer
Function Between Y
and Vital Few X’s.
2) Determine Optimal
Setting for the Vital
Few X’s.
3) Perform Confirmation
Runs.
Tools:
DOE, Factorial
Designs
7. Screen Potential
Causes
Deliverable:
Determine the Vital
Few X’s That Are
Causing Changes
in Y.
Tools:
Screening Design of
Experiments (DOE)
9. Establish Operating
Tolerances
Deliverable:
Specify Tolerances on
the Vital Few X’s.
Tools:
Simulation
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European Technology Development Ltd.
Defect / Variation Reduction Roadmap
Define Measure Analyze Improve Control
11. Determine
Process Capability
Deliverables:
1) Determine Post-
Improvement
Capability and
Performance
2) Confirm that the
Improvement Goal
has been realized
Tools:
See Step 4
10. Define and Validate
Measurem. System
Deliverable:
Measurement System
is Adequate to
Measure X’s in the
Actual Application
Tools:
See Step 3
12. Implement
Process Control
Deliverable:
Develop and
Implement Process
Control Plan
Tools:
FMEA
Poka-Yoke
5-S
Training / Certification
Stat. Process Control
Std. Work Processes
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European Technology Development Ltd.
Example - Design of Experiments
What can it do for you?
Minimumcost
Maximumoutput
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European Technology Development Ltd.
Example - SPC (Statistical Process Control)
- reduces variability and keeps the process stable
Disturbed process
Natural processTemporary
upsets
Natural boundary
Natural boundary
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European Technology Development Ltd.
Results of SPC
An improvement in the process
Reduction in variation
Better control over process
Provides practical experience of collecting useful information for analysis
Hopefully some enthusiasm for measurement!
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European Technology Development Ltd.
Key Quality Characteristics “CTQs”
How will you measure them?
How often?
Who will measure?
Is the outcome critical or important to results?
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European Technology Development Ltd.
-Brainstorming
-Exploratory data analysis
6. Identify factorsMaterialMachineMan
Method Measure-ment
MotherNature
Amount of
added water
Roasting
machines
Batch
size
Reliability
of Quadra Beam
Weather
conditions
Moisture%
Discovery of causes
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European Technology Development Ltd.
Benefits
Better monitoring of processes
Better involvement of people
Staff morale is raised
Throughput is increased
Profits go up
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European Technology Development Ltd.
Thank You very much for your attention.
Questions?
30