Situational Speaking Course

8/14/2019 Situational Speaking Course

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Is The Northern Ireland a part of Great Britain ?No, it is not. The Northern Ireland is a part of The United Kingdom , butEngland, Wales and Scotland constitute Great Britain .

MING: How dyou do[ju:]Good morning(afternoon; evening)

JOHN: How dyou do[ju:]Good morning(afternoon; evening)

MING: I am Du Xiao Ming, .And yours ?

JOHN: My name is John, I amglad to meet you . I am

John. Its a pleasure tomeet you .

MING: Nice to meet you too.Where are you from?

JOHN: I come from the USA,Chicago, to be precise.

MING: Is American your nationality ?

JOHN: I am Irish living in USA. Where do you come from ?

MING: I come from The Peoples Republic of China and live in Haikou on aHainan Island. Excuse me for asking, but what do you do for living ?

JOHN: My current ob is with The International Student ExchangeOrganization, but I am a biologist. What about you?

MING: I study at The Haikou Foreign Trade School in Hainan Province.

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WHAT IS THE CAPITAL OF ... ? Is Istanbul the capital of Australia? No, it is not. The capital of Australia is Canberra.WHICH IS THE BIGGEST CITY IN ... ?

Is New York the biggest city in the USA? Yes it is. But Mexico Cityis the most populous city in the world.

FLAG SELF-QUIZ FLAG COUNTRY NATION LANGUAGE

Canada Canadian ?

?French French

Japan ? ?

Greece ? Greek

Holland ? ?

Nepal ? Nepalese

Korea ? ?

Brasil Brasilian ?

? ? Spanish

Russia ? ?

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WHAT IS THE LANGUAGE SPOKEN IN ... ?

Do they speak French in Holand? No, they dont. The spokenlanguage in Holland is Dutch and they speak Hebrew in Israel.WHO LIVES IN ... ?

Do the English live in Japan? No, they dont. The English live inThe UK and the Japanese live in Japan.WHAT LANGUAGE DO THEY SPEAK ?

FLAG COUNTRY NATION LANGUAGE

Israel ? Hebrew

Turkey ? Turlish

? German German

Australia ? English

Czech Republic ? Czech

Finland Finnish ?

? ? Italian

Denmark ? ?

Suadi Arabia ? ?

Egypt Egyp

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Do you know, that Venece is famous for its canals?What is San-Francisco famous for?

It is famous for its Golden Gate Bridge.

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LANDMARK SELF-QUIZ What is the landmark for China? The Great Wall is.

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A TELEPHONE CALL

TOM CROSS: Hello! Is this 65522331 I havereached ?

ANN SMITH: Yes, it is. Ann Smith speaking. Whatcan I do for you ?

TOM CROSS: Tom Cross here. How dyou do. I amtrying to reach Mr. Stevensons office .Is Mr. Stevenson available at the

moment ?

ANN SMITH:

ANN SMITH:

Good morning Mr. Cross.Hold the line , please. I will tryto put you through .Mr. Stevenson, there is TomCross on the line five. Wouldyou like to have himconnected ?

MR. STEVENSON:

MR. STEVENSON:

Oh, yes, of course. Let me talk to him.

Hi, Tom. I havent heard from you for ages . I hope everythings

all right with you.TOM CROSS: Hi, Mr. Stevenson. You are right, its been a while since I

talked with you last time. I hope I havent interrupted you at thistime.

MR. STEVENSON: Of course not. Go ahead . What can I do for you.

TOM CROSS: I am calling to change the time of our arrangement. It has beenset for 5:00 PM on Friday and I am afraid I need to put it off.

MR. STEVENSON: I do not think it may cause any problems. I hope you have good

reasons to do so.TOM CROSS: If so, would it be convenient for

you to rearrange our meeting forthe next Friday, please? I will beout on a business trip for thewhole week.

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MR. STEVENSON: Let me check with my schedule . Right. I will be able to seeyou... let me see...at about 3:00 PM next Friday. How does thatsound ?

TOM CROSS: It sounds fine. This arrangement suits me best . I will definitelybe back by that time.

MR. STEVENSON: I am pleased to hear it .

TOM CROSS: I apologize for these inconveniences . Thank you for yourunderstanding.. I am looking forward to seeing you next Friday.

MR. STEVENSON: Thank you for calling, Tom. It was nice of you . Good-bye

OPTIONAL

TOM CROSS: Hello! Is this Billard Enterprises I am calling to?

ANN SMITH: Hello! Ann Smith speaking. How can I help you?

Billard Enterprises. Ann Smiths on the phone. How can I be of anyassistance to you ?

TOM CROSS: Hi! This is Tom Cross calling. Could you put me through to Mr.Stevensons desk, please? It is kind of urgent .

I would appreciate if you could put me through to Mr. Stevensons desk.Please , treat it as an emergency , please.

ANN SMITH:

ANN SMITH:

Hi, Mr. Cross. Please, hold on. I will check with Mr. Stevensons office andget back to you in a minute. Thank you.

How do you do, Mr. Cross. Please, hold on. Let me check if Mr. Stevenson

is available now. I will get back to you just in a minute. Thank you forcalling Billard Enterprises.

Excuse me, Mr. Stevenson, I have Tom Cross put on hold at the moment.He claims it is emergency . Would you like to put you through?

MR. STEVENSON:

MR. STEVENSON

Yes, please. I would like to speak with him at once. Put him through.

Tom? Stevenson here . How have you been doing all this time ? I am gladyou called me.

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COULD YOU, PLEASE

CALL on a cellular (mobile) phone

SEND IN a letter by (via) telex

a copy of a documentby (via) fax

a letter, a scannedcopy of a document

and a picturewith an e-mail

LEAVE a message on an answering machine

TOM CROSS: Mr. Stevenson? I am pleased to have one more opportunity to contact you.I hope you have a little time to spend on me.

MR. STEVENSON: Sure, I have. I am all ears . How can I serve you?

TOM CROSS: I am calling in regard to our arrangement which was set for 5:00 PM onFriday. As I see it we probably need to have it postponed.

MR. STEVENSON: Sure. No problem. It would not effect our plans in any way.

TOM CROSS: Then, will it sound reasonable to meet next Friday? I will be away from mydesk for several days this week.

MR. STEVENSON: Let me consult my timetable . All right; I have nothing special planned for3:00 PM next Friday. I hope you would be available at this time.

TOM CROSS: Perfect. I would gladly accept this arrangement . I am expected back earlynext week.

That is what I counted on. It perfectly fits into my schedule.

MR. STEVENSON: I am glad to hear it.

TOM CROSS: Please excuse me for causing some changes in your busy schedule. Thank you for considering my reques t. I will see you next Friday then.

MR. STEVENSON: Thanks for bringing it to my attention . Good-bye.

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MEANS OF COMMUNICATION

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T THE TRAVEL AGENCY

FALKS: Hello! Is it a Global Tours Travel Agency I have reached?

NANCY Yes, it is. Nancy Banks speaking. What can I do for you?

FALKS: Hi, Nancy. This is Julia Folks from Chicago calling. I would liketo purchase a package tour to China. Do you still have themavailable ?

NANCY: Of course. We are currently holding a Great Wall packagesightseeing tour including visits to numerous historic sites inChina. Is that what you are looking for ?

FALKS: Perfect. It must be quite a lengthy stay, isnt it? Unfortunately Ihave only to weeks to spend on it.

NANCY Right. Generally speaking it is a 14-day package tour, but mecan tailor it to match your requirements .

FALKS: Fine. When is the departure date?

NANCY: You will have the round-trip ticket with the dates June 21 st forthe departure and July 5 th for the arrival to Chicago. Does thatsound good enough ?

FALKS: I think that is exactly what I wanted.

NANCY: Right. Would you like me to make booking?

FALKS: Yes. Please do. And make sure to have the first class seats onmy flight .

NANCY: Could you, please spell your name as it appears on yourpassport?

FALKS: Sure. J-U-L-I-A F-O-L-K-S. Please note K-S at the end.

NANCY: Thank you. I will need to ask some questions as the formal redtape requires. Would you mind?

FALKS: Not at all. Please go ahead.

NANCY: First, what is your birth date?

FALKS: I was born on the 26 th of July, 1958 in Atlanta, Georgia and Iam a US citizen.

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NANCY: Right. Do you have a valid passport ? Could you quote dates of issuance and expiry?

FALKS: It is valid until May 19 th, 2003 and has was issued on the 20 th of May 1998.

NANCY: What is your permanent residence address, please? You need toinclude your contact information .

FALKS: Sure. 678 Washington Avenue, Chicago, Illinois, USA. The zipcode is 98001. Telephone number: 981 as an area code and6784561.

NANCY: Thank you. Now, Would you be traveling alone?

FALKS: Oh, yes. Excuse me, what would be the conditions regardingroom and board , please?

NANCY: Your tour includes total of 14 days and 13 nights in majormetropolitan cities of China visiting the most famous historicsites. You start from Chicago catching flight to Beijing, whereyou will stay in a luxurious Hilton hotel for 4 nights. You will bealso provided a guide to help you with your sightseeing. Thepackage comes with three substantial meals a day in a hotelrestaurant including welcome and farewell parties .

FALKS: Thats marvelous . What about other destinations ?

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NANCY: Sure. Your itinerary spreads over to Shanghai, Xian, HongKong and Macau with 2 to 4-night stays in each on the sameterms and conditions as in Beijing.

FALKS: It sounds very challenging . Let me ask you this... who isresponsible for all visa red tape formalities . Could you bear allof them?

NANCY: Yes we can. We will have your visa processed in an appropriateEmbassy or consular office in no time for additional fees .

FALKS: By the way . What are the total expenses I should have in mindto purchase this particular tour?

NANCY: Right. In order to purchase this tour your price will total to3.500 USD excluding the airfare which is a separate charge . Theairfare may vary from 1.200 USD to 2.800 USD depending on aclass of seats and type of an air carrier .

FALKS:I think these are reasonable rates . Could you consider thereservation for my first class air ticket on one of the Air Chinaflights? As an option, I would prefer to fly with NorthwestAirlines.

NANCY: I will, sure do. How would you prefer to pay for your booking:cash, check or credit card? We accept all major credit cards .

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FALKS: I prefer to make out a check . Shall I make it out to GlobalTours Travel Agency or any of your executives ?

NANCY: Of course. Thank you for having business with us.

FALKS: Hello,....Nancy! When do you want me to come and make thepayment?

NANCY: Well. The sooner the better . Let me see... Next week will befine. Please do not forget to bring your passport, 2 passport-sizephotos, and extra 50 USD for the visa .

FALKS: I will not. Thank you for your time, Nancy. See you on Mondaythen. Bye.

NANCY: Thank you, Ms. Folks. I will be waiting for you . Good Bye.

FALKS: Oh,... I have almost forgotten ...Is the address you haveadvertized in the newspaper correct?

NANCY: Yes, it is. Just in case call me before you leave for thedirections.

FALKS: Thank you, Nancy. Bye.

OPTIONAL

FALKS: Hello! Is this the number for Global Tours Travel Agency I am dialing (calling)to?

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NANCY Correct. Nancy Banks here. How can I help you?

Youve dialed the right number. How can I be of any assistance to you?

FALKS: How dyou do, Nancy. My name is Julia Folks from Chicago. Do you havepackage tours available to China I could purchase?

NANCY: Yes. we have. I could offer a Great Wall package, which introduces mostexciting and famous historic sights in China. Does that match you interests ?

FALKS: Excellent. Do you think you could fit it into two weeks ? My time is limited.

NANCY As a normal , this particular package takes 14 days, but we can consider yourrequest to fit it into your schedule.

FALKS: Great. When is the flight?

NANCY: Your tour starts on June 21 st and the arrival date back to Chicago will be set... Letme see... on July 5 th . How does that sound?

FALKS: It sounds like I will be able to keep my schedule .

NANCY: Exactly. Would you want to book one?

FALKS: Of course, I would. Please make reservations for the first class seats in the plane.

NANCY: Will you, please spell your name for me? I need it to avoid errors in your travelingdocumentation.

FALKS: No problem. J-U-L-I-A F-O-L-K-S. Please do not misspell as in FOX.

NANCY: I appreciate that . The formal procedures require to feel in a special form , so I needto ask you some questions. I hope you do not mind .

FALKS: Of course, not. I am listening.

NANCY: What is the date of your birth, please?

FALKS: My birth date is the July 26 th, 1958. I am a US citizen by birth from Atlanta,Georgia.

NANCY: OK. Is your passport valid ? When was it issued and when does it expire ?

FALKS: The validity of the passport is five years and it was issued on March the 5 th 1998.

NANCY: Could you tell me your residence address , and please, include your telephone andfax numbers if any.

FALKS: Of course I would. Here it is: 678 Washington Avenue, Chicago, Illinois, USAwith the zip code of 98001. My phone number is 981-6784561.

NANCY: I appreciate that. Would you like a package for one person?

FALKS: Definitely yes. Could you give me the details on room and board , please?

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NANCY: This is a 14-day and 13-night package tour to the major metropolitan areas of China. you will be able to visit the most ancient sites and stay in luxurious hotels.You arrive to Beijing from Chicago and spend 4 nights in Beijing Hilton Hotel.There is a guide available to assist you on your sightseeing tours . There is a three-meal-per-day board available for your convenience in a hotel restaurant with thewelcome and farewell parties included.

FALKS: Gorgeous . Could you give me a brief outline of other destinations , please?

NANCY: With pleasure . Your further destinations are Shaghai, Xian, Hong Kong andMacau having the same accommodations and board as in Beijing.

FALKS: It is exactly what I was looking for . Could you take up the responsibilities for myvisa red tape and other formalities ?

NANCY: Yes, we usually charge extra fees for having visa issued for our clients by foreignEmbassies and Consulates .

FALKS: Could you quote the total costs I am liable to if I decide to sign up ?

NANCY: OK. Let me make some calculations .... The best price for th package will amountto 3.500 USD, which does not cover the airfare . It may have the range between1.200 USD and 2.800 USD determined by the class of seats and air company youwish to fly with.

FALKS: The price fits my budget . Can you make reservations for the first class ticket onone of the Air China flights? If seats are not available, please consider Northwest

Airlines as the next best option. NANCY: Yes, definitely I can. Ms. Folks, what form of payment would you consider: cash,

check or credit card ? We can honor most of major international credit cards.

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FALKS:

Id rather pay with my DiscoverCard. Will that be OK?

NANCY: Of course it will be fine. We take most major credit cards . Thank you for yourbusiness.

FALKS: Nancy!... When is it appropriate for me to accomplish the purchase?

NANCY: Let me consult the calendar ... early next week will make it perfect. Please, makesure to have your passport, 2 passport-size photos and extra 50 USD for visa withyou.

FALKS: OK. I will. I appreciate your being so kind and professional . I will see you onMonday then.

NANCY: Thank you for doing business with us. Im looking forward to seeing you onMonday, Ms. Folks.

FALKS: Excuse me, Nancy...one more thing; Are you on the same address you haveindicated in the newspaper ads?

NANCY: Yes we are. You could call me on Monday to give you directions.

FALKS: Thank you, Ms Folks. Good bye.

ONEY... FINANCES... CURRENCY...

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IRPORT

ulia Hi, Marsha. How nice to see you again. Are you flying anywhere ?

Marsha Oh, hi Julia. No I am not going anywhere at this time. I am meeting myfriend from Italy arriving with the flight from Rome. And... what are you

doing here?

ulia I plan to spend my Summer holidays in Paris, France. My flight has notbeen announced yet and I have to do a bunch of things before boarding . Imay sound weird , but this is my first flight and I do not really know whatshould I do first.

Marsha Well. I have some time to show you around and help you.

ulia Thank you so much. I may have missed my flight without you being here.Where do we start?

Marsha First, show me your ticket. Thank you. We need to register it. OK, youare flying with Air France and its check-in desk is right there, number 5.You can check in your baggage too there.

ulia Do I need to present my passport too?

Marsha Oh, yes. They need to make sure that you have visa to enter the country.At the check-in desk the agent will issue a boarding pass to you, onwhich you will find numbers of your flight, terminal , gate and seat.

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I need to check in two suitcases andcarry one handbag on board.

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ulia OK. What is the next step towards my airplane?

Marsha Having your boarding pass issued and baggage checked in, you need toproceed to the passport control and customs . These services usually are

the boarder ones. Once you pass them, you in fact are outside of yourcountry.

ulia What are these services for?

Marsha Ok. Let me put it this way ...the passport control will inspect yourpassport, your personal data , validity of visa and authorize you to leave

the country issuing the exit visa . Customs usually check your handbaggage you carry on the plane, whether you have nothing that is notallowed to have on board the plane, like handguns , drugs or inflammablechemicals which could put at risk the safety of the flight.

ulia OK. Now I see how complicated are the procedures at the airport.

Marsha Having passed through these procedures you are free to board the planevia gate stated in your boarding pass.

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ulia Do I have to make any statements while being checked at customs?

Marsha

I have nearlyorgotten to tellou that ou will

be required to illout the declarationorm . It will beour official

statement that youaccept the customsterms and regulations and have nothing todeclare.

ulia What about an airplane. Is there anything special I need to do?

Marsha Well, the only thing to do is to comply with the flight safety regulationsand fasten your seat belts while the plane is taking off and gainingaltitude.

ulia :You know, I am little bit scared to fly for the first time in my life and probably I will feel alone all these hours. I do not know how I wouldsurvive

Marsha Do not worry. There is a crew with flight attendants to assist you on yourflight. OK, heres your flight being announced. Hurry up. Good luck.

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OPTIONAL

Hi, Marsha. I am glad to see you here. Are you going to travel?

How dyou do, Julie. I am meeting a friend from Italy. His flight from Rome has been delayed forthe next 2 hours. Are you catching a flight ?

Yes. I am flying to Paris, France to spend my Summer vacations. I arrived a bit earlier to find outwhat I have to do prior to boarding the plane. You know, this is my first flight and I am not sureabout the procedures.

Do not worry. I have got time to help you around .

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I do appreciate your giving me a hand . I would have probably missed my flight if I had not met youhere. What are we supposed to do first?

To start with I need your ticket. All right. Yourairline company is Air France and its check-in

desk is number 25. You need to check in your

baggage too there.

Is it necessary to show my passport too?

Of course. The airline agent will check if you have visa obtained prior to your entry to France.

Is that all I have to do to board the plane?

Not at all. The check-in desk agent will print out a boarding pass for you. It will indicate the flight,terminal, gate and seat numbers for you.

All right. Where do I go from there ?

With your boarding pass and passport you need to approach the passport control and customslounges . They in fact are the last services in your home country.

What these services actually do?

All right. Let me explain. The passport control is responsible of checking the validity of your visaand correctness of your personal information in the passport. After which they will stamp in an exitvisa, as a permission to leave the country. Customs are liable to inspect your personal belongingsyou will have on the plane and make sure you do not have items that are restricted to have onboard, such as handguns, drugs and hazardous materials which could endanger the safety of passengers.

Now I can understand why they require to register for the flight at least one hour in advance.

Having completed these formalities you will be invited to the gate indicated in your boarding passto board the plane.

Am I required to answer any questions at customs?

It has almost slipped out of my mind to warn you that you will be asked to fill out the declarationform . In it you need to declare if you have any valuables taking out of your country includingamount of currency in cash .

Do I need to do anything special on board the plane?

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SELF-QUIZ 2Write in framed boxes countries to which the airline companies belong to

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BRITISH AIRWAYS FLIGHT 651 FOR LONDONLEAVES FROM GATE 17 OF TERMINAL 3 AT14:40. WILL PASSENGERS WITH TICKETSPLEASE PROCEED TO GATE 17 IMMEDIATELY.GATE 17 FOR BA FLIGHT 651 TO LONDON,

CHOOSE THE CITY AIRPORT, AIRLINE COMPANY AND FIND YOUR WAY TO THEGATE

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CAN YOU TELL ME THE GATE FOR THE FLIGHT TOCHICAGO AT 12:30, PLEASE?

DO YOU HAVE THE FLIGHT NUMBER?YES, IT IS AA 215.

AA 215. YES, ITS GATE 51 IN TERMINAL 1A.THANK YOU.

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HOTEL

OUR HOTEL HAS ALL DELUXE FACILITIES CUSTOMERS EXPECT

Exiting to the ground transportation at the airport

ulia Excuse me, sir. Is this the shuttle bus to Hilton Garden Inn?

Stranger No, Maam, it is not. This bus shuttles to the downtown MarriottCourtyard. Next one to it is the uptown Sheraton shuttle. The standnumber six is for shuttle buses to all Hilton hotels.

ulia Thank you, sir.

In the lobby of the hotel

Porter

Welcome to Hilton Garden Inn, the best in entire Hilton chainhotels. Let me help you with your baggage.

ulia Oh, thank you so much. They are heavy indeed. Where is the frontdesk ?

Porter It is in the rare of this lobby, right behind the planter .

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ulia Hello. My name is Falks, F-A-L-K-S. You should have a roomreserved for four nights through the Global Tours Travel Agency.Could you please check on that ?

Receptionist How do you do, Mrs. Falks. Could you, please wait a second. I willcheck it up in the register.

ulia Of course. No problem.

Receptionist Mrs. Falks, I am so sorry to tell you that your reservation has beencanceled already . You were supposed to arrive two days ago andwe kept it for you until yesterday.

ulia Right. I changed my plans and I should have notified you about it.Never mind. Do you have rooms available ?

Receptionist Yes, we do. Which one would you prefer: singles , doubles orsuites ?

ulia Thats perfect. I would rather take a single room.

Receptionist Would you like your single room with a king or queen size bed?

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ulia I will take one with a king size bed. And do you have TVs insingles?

Receptionist Of course, we do. All of them are equipped with cable TVs withTNT, NBC, HBO, and computers with an Internet hook-up . Also,the rooms are air conditioned.

ulia Excuse me, please, what are the rates ?

Receptionist The singles rate at $60 per night including complementarybreakfast . Other services are surcharged .

ulia Do you honor Visa or Master Card ?

Receptionist Yes, we do. Could you sign the registration form here, please?

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OUR FITNESS ROOM HAS VARITY OFEQUIPMENT TO CONTROL YOUR WEIGHT.

YOU CAN CHOOSE BEING SUPERVISEDBY OUR PROFESSIONAL TRAINER STAFFTOO.

ulia Wonderful. What about my meals? Are my vouchers for three dailymeals still valid?

Receptionist .By all means. Well need to reschedule them.

ulia Could you, please in brief tell me about the services provided by thehotel ?

Receptionist Of course. We have a restaurant and a night bar on the groundfloor. You can have your meals in the restaurant or use our roomservice for an extra charge .

ulia A night bar?

Receptionist Yes. The night bar is openfrom 8:00 pm until 3 am. andthere is a nice entertainmentprogram on every night withthe soft music and wideselection of drinks.

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* A currencyexchangemessage boardhas dailyupdates of ratesthroughout the

ulia

Receptionist

ulia

I am used to exercise every morning. Do you have any facilities forthat?

Yes, we do. You can find a fitness room on the second floor and aswimming pool with hot-spring spa , sauna and whirlpool in theattached building . We have outdoor tennis courts too

Oh, I have almost forgotten. Is there a Currency Exchange in thehotel? I have the foreign hard currency to turn into dollars.

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Receptionist For your convenience, all financial transactions you could conductwith the City Bank branch right in the left wing of the lobby.

ulia You know, I might need a car to get around the city . Theres plentyof sightseeing to do.

Receptionist In the right wing of the lobby you can locate the Budget Rent-A-Car desk. You could rent a car of your choice on a daily basis withfull coverage of insurance . Or, you can hire a chauffeur to showyou around. And that is not all...

Porter With a special Limousin service you may drive in style and luxury.

ulia What about the rates. Are they reasonable ?

Receptionist I can assure you that rates are quite moderate .

ulia Oh, one more thing; This is my first visit to your city and I wouldlike to have a guide . Is that possible?

Receptionist No problem at all. Our Tourist Services, which is right next toentrance, will provide you with a well-trained, bilingual andprofessional guide. They could also tailor an itinerary for you.

ulia Thats marvelous. Thank you for your quite comprehensiveguidance.

Receptionist Its been a pleasure . Thank you for choosing our services , Mrs.Falks. Heres your key. You room number is 307. Please take anelevator to the third floor in the Northern wing. Your door will bethe third one to the right. We hope you will enjoy your stay here.

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ulia I am sure I will. Thank you so much.

Receptionist Please do not hesitate to call the front desk should you need any

assistance.

OPTIONAL

Could you please help me to catch the shuttle bus to HiltonGarden Inn?

Sure. These shuttle bus stands are for Marriott and Sheratonhotels. The last one, number six is for all Hilton hotels.

I appreciate your help, sir.

Welcome to the best Garden Hotel in the Hilton chain. May Iassist you with your baggage.

Thank you for being helpful. I need the reception, please.

You can see it behind the indoor garden island.

How dyou do. You must have a reservation for Mrs. Falks, F-A-L-K-S. The room has been booked by the Global Tours TravelAgency. Could you please consult your list?

Good evening, Mrs. Falks. Let me see through the register. Itwont take more than a minute.

Sure. Take your time.

Mrs. Falks, we apologize but your reservation is not valid anymore due to your late arrival. We could have kept it for you onlyuntil yesterday.

My plans has been changed and I definitely needed to have youinformed about my late arrival. But its OK. Could you check mein for the next four days?

Fortunately, we are not sold out. I could check you in singles,doubles or suites. Which one would you like?

Fine. Could you make it a single room, please?

We have singles available with king and queen size beds. Whichwould be your preference, Mrs. Falks?

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I would prefer a single with the king size bed. Excuse me, is therea TV available in singles?

Sure, it is. All our rooms have cable TVs, desktops with Internetaccess and air conditioners.

Could you quote the prices, please?

The singles are for $60 per night including continental breakfast.Other services are available for an additional charge.

Can you charge my Visa or Master Card?

Sure, we can. Could you put your signature on the registrationform in the box below, please?

Terrific. How about the vouchers for daily meals. Can I still usethem?

Sure, you can. We will simply adjust the dates on them

May I ask you to introduce me in brief to the services available onthe premises?

Sure. No problem. There are a restaurant and a night club on theground floor. You could choose to dine in the restaurant or callfor the room service which is available for 24 hours 7 days aweek..

A night club?Yes. The night club has Jam Sessions performed almost everynight. Soft Rock and selected choice of beverages will make youfeel quite relaxed

Do you have any sporting facilities in the hotel?

Of course, we have a fitness room and an indoor swimming poolwith a Finnish sauna, whirlpool and spa. Outdoor tennis courtsare available also.

It nearly slipped out of my mind. Will I be able to exchangeFrench Francs for Dollars? I mean, do you have any CurrencyExchange offices around?

The branch of the City Bank located in the left wing of the lobbywill fulfill all your financial operations.

Does the hotel provide a transport related services?

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SELF-QUIZ 1Complete the names of hotels in the picture

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SELF-QUIZ 2Write full name of the hotel in the blank boxes. Try to write for yourself theaddress of these hotels.

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Situational Speaking Course

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