Situation• New finance coordinator at Bayer Inc. leading

production of cheque requisitions1. Complete cheque requisition form2. Send to Accounts Payable for processing3. Retrieve cheque to send out to appropriate vendors/individuals

• Having difficulties with colleague in Accounts Payable department in regards to procedures for completion despite being properly trained by previous employee

• Led to frustration and diminished productivity at work

Action• Initiated a face-to-face meeting with colleague

from Accounts Payable to get a better understanding of what was required from them as well as myself in order to process cheque requisitions in the most efficient way

Results• Together, we devised

a new procedure and form for creating cheque requisitions

• Led to increased productivity, better work dynamic and overall satisfaction at work

Situation• New management at Nine West resulted in a

change of staff including four new hires who required training

Action• Volunteered to train newly hired sales associates

since manager was new to the company herself and unfamiliar with rules and procedureso Carefully explained how things were doneo Drew from my past experience to remember what did and did not work

wello Set the stage by acting as a role modelo Put new hires needs before my owno Encouraged questions

Results- New sales associates easily transitioned and

integrated into new work environment- They were quickly able to achieve their daily

personal goals

Situation• Took on the task of increasing sales while having

fun in our store by creating a spin on original “Spiff”* setout by Head Office

• Original “Spiff”:o Each shoe/handbag sold from predetermined list resulted in $5 Nine

West gift cardo To qualify, monthly personal goal must be meto If monthly store goal was also met, free pair of shoes was also given

*Spiff is an immediate bonus for a sale. Typically paid, either by a manufacturer or employer, directly to a salesperson for selling a specific product.

Action• Evaluated current list of qualifying “Spiff” shoes

and created new list based on shoes that were not selling well

• New “Spiff”:o Each shoe sold from new predetermined list resulted in a pointo Sales associate with the most points at the end of the month would

receive at $20 Starbucks gift card from the remaining sales associates

Results• 5/7 sales associates were able to achieve monthly

personal and store goals• Aided in receiving original “Spiff” setout by Head

Office