Sitel Flys High in Customer Success With Velocity Frequent Flyer Freddie Awards Win…. Velocity has been recognised with a Freddie Award for the third consecutive year for the airline’s Velocity Frequent Flyer program. Sitel, a leading global outsourcer and Velocity customer experience management partner sees the brand as having retained and gained customer base by allowing customers to engage when and how they want. The Freddie Awards, the most prestigious member-generated awards in the travel loyalty industry, recognise the world’s most outstanding frequent travel programs and winners are determined by votes from nearly three million travellers and frequent flyer members. This Virgin Velocity Frequent Flyer Program was honoured this year in the Best Customer Success Award in the Middle East & Asia/Oceania region airline category. It was also great to see the frequent flyer program also earning “Program of the Year” and “Best Redemption Ability” for the fourth consecutive year as well. Sitel has been providing outstanding customer experiences and exceptional business results for Velocity for the past 4 ½ years. Agents assist callers with all aspects of travel planning and reward redemption. Sitel appreciate the trust Velocity places in them and are proud of the exceptional experiences Sitel/Velocity agents provide for customers. This industry recognition further cements Sitel in position as global leader in the hospitality and travel industry customer experience space and highlights the talented agents who comprise the Sitel team. Sitel has over 75,000 staff across the globe and has been servicing Australian clients for twenty years. To start a discussion contact:

Sitel ANZ (612) 8667 3021 or email sales-anz@sitel.com Suggested links: https://www.velocityfrequentflyer.com/content/ProgramBenefits/LatestNews/velocity-wins-freddies-2016/