7/29/2019 Sitecore Troubleshooting Path

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Troubleshooting source reference table (Please refer Sitecore Troubleshooting Path on sitecorebasics for detailed description):

Re.No.

Source escrpton

Sitecore log

2 Sitecore Diagnostics Log

3 Sitecore conigurations

Win ows Event Log

5 IIS Log

6 Performance counters

7 Server conigurations

8 SQL Server (Performance counters, Systemusage) orOptimize Sitecore databases (DB cleanup, Rebuild, etc.)

9 Data ase Test Page resuts(/ sitecore/ admin/ DatabaseTest.aspx)

Re.No.

Source escrpt on

10 Is cache tuning required? /sitecore/admin/cache.aspx orCachetuner.aspxYour Customcode If possible disable it and check it, elseDo logging for it, deploy it and verify

2 Sitecore Debugger/Profiling3 Sitecore AdminPages (Cache.aspx, Stats.aspx,Showconfig.aspx)

Monitoring tool if any e.g. New Relic

5 Your environment e.g. Network,Load Balancer, Local Switch, If your servers are onVM thenVM performance and other Information fromyourHosting provider.

6 Memory Dump

7 Cras Dump

Re.No.

Source escrpto

8 MemoryThreshold related details fromSitecore log file It is not good idea to usethis if youare hosting multiple websitesfromsingle Sitecore

9 Cache Debug related informationfromSitecore log file (Caching.DebugEnabled)20 Detaie event eve etai s

fromSitecore log file (events timingLevel=high)2 IIS wor er process coniguration

Idle Timeout may shutdownyourWorker process, if not configured properly.Also, its always good to run your SC workerProcess on64 bit

22 GC mo e server or wor station?

23 Systemusage CPU, Memory etc.

2 Any custom/ Sitecore agent causing issues?

CM

Crash

Soft

Source tocheck :#1,#3,#4-#7,

#10,#11,#17,#18,#21,#22,

#24

Hard

Source tocheck :

#1,#3,

#4-#7,

#10,#11,

#17,#18,

#21,#22,

#24

Slow

RandomTime

Source tocheck :

#1-16,

#18-24

Specific Time

Source tocheck :

#1-16,

#18-24

PI

Crash

Soft

Source tocheck :

#1,#3,

#4-#7,

#10,#11,

#17,#18,

#21,#22,

#24

Hard

Source tocheck :

#1,#3,

#4-#7,

#10,#11,

#17,#18,

#21,#22,

#24

Stucks

Source tocheck :

#1,#3,

#4-8,#11,

#16,#18,

#19,#20,

#21,#22,

#23,#24

Slow

Source tocheck :

#1,#3,

#4-8,#11,

#16,#18,

#19,#20,

#21,#22,

#23,#24

CD

Crash

Soft

Source tocheck :

#1,#3,

#4-#7,

#10,#11,

#17,#18,

#21,#22,

#24

Hard

Source tocheck :

#1,#3,

#4-#7,

#10,#11,

#17,#18,

#21,#22,

#24

Slow

RandomTime

Source tocheck :

#1-16,

#18-24

Specific Time

Source tocheck :

#1-16,

#18-24

Afterpublishing?

Source tocheck :

#6,#7,

#9,#10,

#11,#16,

#19, #20,

#22,#23