Matthew G. Bevin Governor

Charles G. Snavely Secretary Energy and Environment Cabinet

Center Ridge Water District No. 2 69 Marguerite Boulevard New Concord, KY 42076

Commonwealth of Kentucky Public Service Commission

211 Sower Blvd. P.O. Box 615

Frankfort, Kentucky 40602·0615 Telephone: (502) 564·3940

Fax: (502) 564·3460 psc.ky.gov

June 20, 2017

Michael J . Schmitt Chairman

Robert Cicero Vice Chairman

CERTIFIED MAIL RETURNED RECEIPT REQUESTED

Re: Peggy S. Rose v. Center Ridge Water District No.2 Case No. 2017-00164

To Whom It May Concern :

Attached please find a copy of the Order to Satisfy or Answer ("Order") the Complaint filed in the matter referenced above. The Order entered by the Commission on April 18, 2017, requires Center Ridge Water District No. 2 ("Center Ridge") to satisfy the matters complained of or file a written answer within ten days. The Order was served on Center Ridge electronical ly on April 18, 2017, at the email address that is listed in the Commission's official records: billdtruck@wk.net.

No answer has been received to date and the time period to answer has expired. Therefore, Commission Staff request that Center Ridge file an answer within ten days, along with a motion for an extension of time to fil e the answer, explaining its good cause for the delay in this matter. Commission regulation 807 KAR 5:001 , Section 4(4) requires that the answer and motion for an extension of time be filed by an attorney. Should Center Ridge fail to file a timely response, the Commission will pursue further action regarding this matter.

If you have any questions, please contact Jennifer Fell at (502) 782-2585.

JLF/ph Attachment

cc: Parties of Record

KentuckyUnbridledSpirit.com

Si=Q~~ a lina A. Mathews

Executive Director

An Equal Opportunity Employer MIF/D

COMMONWEALTH OF KENTUCKY

BEFORE THE PUBLIC SERVICE COMMISSION

In the Matter of:

PEGGY S. ROSE COMPLAINANT

V.

CENTER RIDGE WATER DISTRICT NO. 2

DEFENDANT

ORDER

) ) ) ) ) CASE NO. 2017-00164 ) ) )

Center Ridge Water District No. 2 ("Center Ridge") is hereby notified that it has

been named as defendant in a formal complaint filed on Apri l 5, 2017, a copy of which is

attached as the Appendix to this Order.

Pursuant to 807 KAR 5:001 , Section 20, Center Ridge is HEREBY ORDERED to

satisfy the matters complained of or file a written answer to the complaint within ten days

from the date of service of th1s Order.

Should documents of any kind be filed with the Commission in the course of this

proceeding, the documents shall also be seNed on all parties of record . A party filing a

paper conta1n1ng personal informat ion shall , in accordance with 807 KAR 5:001 , Section

4( 1 0), encrypt or redact the paper so that personal information cannot be read .

By the Commission

ENTERED

APR 1 8 2017 KENTUCKY PUBLIC

SERVICE COMMISSION

Case No. 2016-00164

APPENDIX

APPENDIX TO AN ORDER OF THE KENTUCKY PUBLIC SERVICE COMMISSION IN CASE NO. 2017-00164 DATED APR t.S za17

COMMONWEALTH OF KENTUCKY

BEFORE THE PUBLIC SERVICE COMMISSION

In the matter of· RECEIVED

(Your Full Name) COMPLAINANT

VS.

DEFENDANT

COMPLAINT

)

) ) ) )

)

APR 5 2017

Pubhc SeMce Commtsston

Case No. 2017-00164

The conp arnt of Pco-rrt 5 ~s c __ respec fully shows

(a)

(Your Full ~me)

P&_rs~-r S _!Cost. ~Your Full Name)

.~Jo /fAr o&~:;JL])e ./V~o!Lott.o ~'I l/tCJU (Your Address) '

(b) c~L. J?r 12(;f~_W11-~ Ds7 LName of Utility)

/tjftj 'f;4 r-Fitf.£J /2b /Vbw()QIVCt/2DJ kY Y ZOU Aadress o f Ut1hty)

\ c 1 That: C_t. W D _ DJ [2 &l»_t:;:L b () U. T AN D 721 L-.:...;;L.;;;.___ (Oescnbe here, attaching addttional sheets tf necessary,

T?:7:!.rt kos£. J...An Ee:r!s t fd Tile A tnoy_m~~!.." the spectftc act, fully and clearly, or facts that are the reason

577r77A:t:r- ltJ:CY WIZ1?e "8 ftt.K- ro Dliv fJ & cf<.j_~o /..i. . _ and basts for the complaint )

frtAikJ!D ~ .J/Jo/() ___f!! LW A_ [)t~ OE V!~t;(I!Ue:LT

Continued on Next Page

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~Spect'tcally state the relief destred )

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Dated at JVevo C:O&c.a£1::> (Your Ctty)

(Name and address of at orney. if any)

"' , Kentucky thts 30 cay

Date

·compla nts by corporat1ons or assoctat1ons or an, other organ zatton havtng the nght to ftle a comp a n: mt-st be Signee by 1is attorney and shmv hts post off tee address 1\o o·al or uns1g'led como 1 nts V\111 be enterta•ned or acted upon by the CommiSSIOn

:

\II ( ..:ntcr Ridge \\';u..:r l·u.,tomcrs:

All watt:r payments are due on or N!forc the llrst ol the month. I f~ our paymrm IS nut 111

m~ llllice b~ th..: I '1 or the month It is considered late and you will 1-'C chargL-d o late lee of

lj;_ .3 t). If you 1.hl not p.t) tim l..Jll.: ft-c h) tlu: 15\h olthat month )'OUr :sci"\> ice '" illlh:

disc,>nnected lor non-pa~ mcnl. I r) our -;..:r' icc is disconnected there " 111 be a ~350

reconnccuon kt:. plus )Our p3Sl due bil l. octort: c:n·tcc is resturcd. Inc \\atcr bill t:-.

$22.96 mo Juc on the l .t ofc\Cf) month. After the tirst ofthc month the \ \ Ulcr bill i:)

25.25 \\lth tht: late fe~ Jf,our bill is not paid. in full, b·v the t5lll of that munth

\'Our ~en-ice will be di conne-cted.

enter Rldge \\ atcr District

William Duncan

G' 1 '}"' ·, ; c

..!.. • :;,, ...)

----------

\\ lll iam Dunun Center Ridge \\L111:r <..\m1pan)'

ln regards to your request for a late fee of 2.25 on m: a count for the month of~ larch. my payment \\as put in ~uur company drop b<t\. on 3 '3 so l 0111 t.·ncln~ing for ;ou .09 cents. I .tmvt:d and this figure bec:wse ever~ month lor the pa:,t - -t months since I have had your services I have paid rn) water bill in the ::~moLmr ,,f \2 3 Ut} rhat come to J tutal of $2 16 thnt I hJ\~ as a cr~dit on m: ~u.:l"Ot.nt 1..\ ' • f I Jcdud Ill! ~r.:~n.Hntltmttto keep ~nu 1'r0m having 10 gn t~l thl.: expense ot sending mi.! a retund) 1>!" ~.2 !b fnHn ~·''If .. Lite -:harge .. of~: 2: 11 com~!:i to O<.J (t:nb that [ O\\C ~ou

I .un also notil: ing.) I)U thal from thl'i da) fo rward I "til JeJud .3 8 c...:nts lwm y 1t1r bd l h•r I!\ l!f) block of time up to 12 hc)urs ,md . 76 t:~nLo.; !0r ~\ er) block tlf tlln...: from 12 tv 24 h•'llrs :IMl we .trt: \\ nhout '' atcr due to tmprvp.:r. I~K k of c1r no mJmt..:nanr~:: !'wm ~our ... omp.m) on our \\;.tl~r ')stem from m) monthly bill \\"h~n my pt)\\ t:r is out l Jo not pa) for st!n ice that I do not receive ti·om them smce there is nn us:J,;.: 'll I '' iII appl) the c;ame logic to the '' all:r ~crvicc \\ hen it i'i out I do not usl! any water

'lfKt! If t 'i ~ NH h:ill.'f th:H ) ou 'ruml..l durgc .t 10° o l.tte fcc 1m monthly ~en tee \\ ith no grace renod at .1!1, it is our l'~eltl l that\\ <; shuuld not h .. l\.: to p;t! f()r -.a' i..:c.., that \\'e are 1101 recet\ ing in d momh;; ' 1 me Js \\d\ I ..1\,,1 ''·lluld like J top~ o!thc '> ignl.!d \\;.Her Jgrc:cmc rllthat sho,,s your comp.1n) pnl it..:y ''11 pa> mcnt .. mJ latl: kt:s mai kJ to me .t'i ,.,cJl.

Thank you

Pel.!o v Rose ... e , :I 0 ~ iidgctt Dr ~ew Concord}-... Y -t-2076

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PEGGY ROSE 0 1stne1: 2

SetVice Addr~$.

210 Miagert dr

Newconcoro. ky 420i6

Date Paid: Dahl From · Dato To: No Months PaJd : Clloclt Numbor. Amount Pa id . Co mments·

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1/1!2010 •t 'WIO 111/2011 12 2169843765 $230 64 t2mo 12/2)12010 1111201 1 1tl l2012 12 2207660 151 S230 64 12mo

512lt2011 5940 ~88 ~crea!>e

1/1/2012 1/1 2~12 211/2012 S3096 1 mo cr u.scd - ... 8 00 cr eft 'f29J20 12 2/1 ... 012 211 '20 ' 3 12 2252779779 S267 50 12 mo .. u1>ed cr 111 3 2.1' '2'J13 211120' 4 12 2295148822 $275 50 12mo 2!1/1.0 14 2/1 "2014 31112014 '071 S23 00 1 mo 311/2014 311 2014 411/201 4 '077 moo I mo 41512014 #1/201 4 511/2014 1()64 ! 2300 1 mo + 2 25 shor:

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1212/2016 12/1/2016 11112017 1197 moo I mo 1/19(2017 11112017 311120\7 z 1204 $4600 2mo

31412017 31112017 411/2017 1241 $1300 tmo

Comments; I!OIIS groce sold oot ta peggy rose 111&2014 Total: $34n 8<4

I'Aarch 15 2017

CENTER RIDGE NATER DISTRICT I C

Wilham M Duncan owner/operator

fv1r Duncan

I trust t"at ~cu <ock th~ pavn' :?rHo: $35 19 out of your drop oox yesterda 3/1 •/201 7 Th1s I be he ~e to

be an I• ga acuon or 1 our pan. I also huve reported ihiS aCilon to the !<:entuc~.y Pubhc Wor s

howe-.er :.(js dd.,~co ~o pa,- tile char ~s 10u stated 1 v1.eo an further stat~o that l llad onlv oa)ls to

pay th ts or r•1 1 ser.1 c t?~ would be d1scoumed. Thts v1 u • m·.c?sugated by th~m .

1 know 1or a • c. t llodt yo u Jre not prdormang the ~u'll~" b•lllllg process as tOu have done w1th m .. to your

otner l.u!>tor ~rs d 1d thl) 1s d d scnrmnatory proless btdlt!ve that you,,~ d1scnmu oJI1ng ag.unsl me

oec4use 1 as eo lor he late fee reduction from the overpa ,ments that you had recet•Jed m the pas 3

,ears I have oa•d your monthly charge 1 have NEVER been asked for back due balance· on late fees. I

am glad that , ou mc uded a cop, o; m;: payment h1story f, lth 10ur other useless documen s that you

sent me Tre O<tyMent h1story m 'act rerlects that you have ne11er earned any t'jpe of balance owang on

my account The refore rendering th1s a paid in full each month accoun t w 1th no prev1ous balance due or

collecnbl~> '~ 1.., .. '• 1bmitted 1n f c all o the documents th 11 you sent to me, even the useless cop•£-S of

he R~..l ~sand R ·gulat1ons I assume ou sent th s to me 111 place of my request or a docume • .\ liCt

was 51gnt>d bv me ind1caung tha I .vas aware of you b1ll10g processes. \in~t you sent is not NhJt

as ed yo"' tor anon erefore u~eless You have noth.ng to substantiate tha I had ary adea about ,c..1r brlhng process \'.:~en 111 facr 1 drd not. Espec1ally stnce tt ere was not any •ssues ever w•th no pavH•& on

''le l 1f a 11:e r <t r;oe notrce was senti ' always came :J! er my payment nad been put nto he paymen

bo And tl er l. t:r t.as rPquested aga n

I want you :o ul'd\?')tand Mr Duncan I never purposely d1d not pa1d you- 1 missed one payment v.tuch I

prompl l'l ua ra no o · )'my mtsseu pa ,·ment but the ne:tt rnvnth payment as w~ll. f you no~H.e •hat .vas

janvarv ot .. 0: i · snows that rn, p r~>nt was rece • eon 1 ~ 9/2017 ~oe 1 s range that I rece1. ed Om'/

!late not1ce rom your compan\ -d1d not pay ti·at ate notice and never rece1·.ed another one :Jrd .-.Js

not d 1scorrec~<>d ertl,er. That happened on each and Pvery month tha {OV sat that I was Ia e I

however al o >< o.v hut there \.,.Pre many tunes that your company did not v s1t tr t:! drop uo .uw coll!!tt

the paymer• ~ C"\ a da•ly bam So ho~. can you poss1ble covn JS late 1 \OU do no collec pa,m'!nts?

You cannot

Here 1s a hi-t 'or you .. SEND A . ONTLY STATEMENT II Send a statement that says 1 IS dve on tre st 1f

payment 1S not recerved by the 5 , ou have charged a late ee m he amourt of S2 30 .. 1 '(OU do not ge

the paymen anri Ia e rharge b•, •he 10' send them a s atemr>"' t hat shows tcta JmOu'1t duP ane1 t:•l

them th ;· •re u stounled as vf tr.: 15·· f ;J.J•1rnent s not r~cc:.-.ed Then 1f 1 .,., .. '! t! .te and d1j not

pay the late 'H cut ust ti'e normal n .J t'll·, charge ~oo TH£ LATE FEE 0 TO · • ne d mon•n :.1111 •

they faaled to pay b the 15' you r e~d to be prepared •o disconnect customers Empty threats are JUSt

that nothmg. • Th1s process as not all tha d1fftcult to co nee ave of.

Be hke a r ORMAL com pany I have alway~ found 11 ske,chy tnat you are aole to run your company

.vnhout haw1g a proper bathng systt!m • Duncan or proper not1ce 1f you are shuwng down \•.ater.

proper not • .:c.- ' t~P Nater needs to be bo1lt:d a iter at nas bi:!en of due to tl<H:ierta · ~sues - ,•:t: perscnally

DO NOT dnn .. the :. ater you pro•1lle, but some pt!ople do. I pdy rny bills every monlllto th~ compa ies

•ha t bill 'l e dnd ltypaca l y pay them early -but wat hout a ba ll ;hat comes tn m• ma1lbo>. t:ach 'llOnth t

·ends ·o .hp no onl . ·ny mtnd but most o he customers you have as \\ell Your ·.ater compJn-,· a) no

\•. nJt as o r mmiJ _4 7 by ant n eans so chances or recalling the month~/ b1ll ;thich ne•,er comes an

:he maal the odds are r.ot good

You can use the? S35 191 sent you on your trurnped up late lee charges and use 1t to get yours s~t f a

heap bllhng soltware-QurckBook~ for DUMMIES is not expensave and you can use tt

I chVol t the r~;:sponsc ·rom the Pub ... Ser; ce CommiSSIOn on t~e r r ndtngs an thiS case Qf COL.!Si? If the

•wang aner .::r.ec mg )-Ot.r company boo~s rndacates ha t an act 'yOU d1d drscr•m nate and tou cannot

... 'large n e ior terns thdt you oo no snow I owe-as ,,ell a~ t1ot ha •ng chargee dnyone else :hen • ... ...

expect a ~t; l re·uno a· the charge 1 s~nt to you of $35 19-plus the amount o S161 whach should have

been sho· .... ng as a cred1t on m.., accoJnt lS well.

Rest assured the next payment of my v.ater wi ll be on 4/14 an the amount of $25 26. Well wrthrn your

b1lling process per yuu Rates and Charges that you sent And the date will be t racked smce 1t 1s yot.r

prerogatNe to go or not to go out to col ect your payments each day

Thank vou,

:>eggy PO'i('

-# !I

Peggy S Rose 210 Midgett Dr New Concord, KENTUCKY 42076

'Center Ridge Water District No 2 69 Marguente Blvd New Concord, KY 42076

·center R1dge Water District No 2 Center R1dge Water District No 2 69 Marguerite Blvd New Concord. KY 42076

'Denotes Served by Email Service List for Case 2017-00164

*Denotes Served by Email Service List for Case 2017-00164

Peggy S Rose210 Midgett DrNew Concord, KENTUCKY 42076

*Center Ridge Water District No. 269 Marguerite BlvdNew Concord, KY 42076

*Center Ridge Water District No. 2Center Ridge Water District No. 269 Marguerite BlvdNew Concord, KY 42076