Singapore Airlines NS17 Agency Seminar -...

Singapore Airlines NS17 Agency Seminar

Function Room, Multipurpose Building3 May 2017

Singapore Airlines SQMI Agency Seminar

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• 2.30 -3.00 pm: Registration • 3.00 -3.10 pm: Opening note by GMM • 3.10 -3.30 pm: Guest Speaker – HE Ambassador Dag Juhlin-Dannfelt• 3.30 -3.45 pm: Part 1 – SQMI Product Update • 3.45 -4.00 pm: Part 2 – SQMI Fares, Interline Product, Group & Other Matters • 4.00 -4.15 pm: Part 3 – Reservation and ticketing • 4.15 -4.30 pm: Q&A Sessions• 4.30 -4.45 pm: Quiz• 4.45 -5.30 pm: Closing note and Makan-makan

OVERVIEW:

Singapore Airlines SQMI Agency Seminar – Part 1

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§ Overview

§ Network Update

§ Fleet Update

§ Product Update

§ Revised Corporate Programme Scheme

Agenda:

Singapore Airlines Overview – SIA Group Portfolio

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Singapore Airlines Network Update

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New York

Houston

Cape Town

Johannesburg

San FranciscoLos Angeles

Bandar Seri Begawan

Perth

Dubai

Wellington

Seoul

Bangkok

Sydney

Taipei

Hong Kong

Manila

Denpasar (Bali)

SurabayaJakarta

Kuala Lumpur

Hanoi

Ho Chi Minh City

Yangon

Guangvhou

Shanghai

Beijing

Christchurch

Auckland

Brisbane

CanberraMelbourne

Adelaide

Tokyo (Narita/Haneda)Nagoya

OsakaFukuoka

MaleColombo

New Delhi

MumbaiAhmedabad

Istanbul

Bengaluru Chennai

Dhaka

Kolkata

*Sapporo - Chitose

ManchesterLondon

Barcelona

MoscowStockholm

Copenhagen

Paris

Zurich

AmsterdamFrankfurt

Munich

RomeMilan

Dusseldorf

** Average age for Singapore Airlines aircraft is 7 years 8 months ** SQ - More than 61 destinations around the world.

Singapore Airlines Network Update

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Singapore Airlines To Add Stockholm To Route Network

SilkAirNetwork Update

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** Average age for SilkAir aircraft is 3 years 11 months ** MI – more than 30 destinations within Asia Pacific

China: Fuzhou: Vientiane & Luang Prabang

Weekly 120 flightsfrom MALAYSIA to SINGAPORE

Singapore AirlinesSQMI Network Update

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Langkawi (LGK) – 3 x Weekly

Penang (PEN) – 35 x Weekly

Kota Kinabula (BKI) – 7 x Weekly

Kuala Lumpur (KUL) – 35 x Weekly

Kuching (KCH) – 4 x Weekly

Singapore Airlines Equipment Update – Airbus A350

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Singapore Airlines Equipment Update – Airbus A350

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• Business Class – 42 seats Configuration: 1-2-1

• Premium Economy Class – 24 seats Configuration: 2-4-2

• Economy Class – 187 seats Configuration: 3-3-3 config)

Singapore Airlines A350-900 Network Update

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Singapore Airlines Cabin Product Update

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Suites Class*Only available in A380

Configuration: 1 - 2 - 1

First Class Check-In ReceptionLounge AccessPriority Check-InIndividual Cabins & Private SpaceFull Flat BedBook the CookBaggage Allowance: 50kg


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First Class Check-In ReceptionLounge AccessPriority Check-InPrivate Space & Private SpaceFull Flat BedBook the CookBaggage Allowance: 50kg

First Class*Only available in B777-300 / B777-300ER


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Business Class Check-In CounterLounge AccessPriority Check-InFull Flat BedBook the CookBaggage Allowance: 40kg

Business Class


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Premium Economy Class Check-In CounterPriority BoardingBook the CookExclusive in-Flight ChampagneRed & White WinesBottled WaterBaggage Allowance: 35kg

Premium Economy Class*Only available in A350/A380/B777-300ER


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Configuration: 3 - 3 - 3 / 3 - 4 - 3

Economy Class Check-In CounterKrisworld Inflight EntertainmentMore LegroomSpecial MealsBaggage Allowance: 30kg

Economy Class

SilkAirCabin Product Update

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• Business Class • Economy Class

Configuration: 3 - 3

- Economy Class Check-In Counter- Baggage Allowance: 30kg

Configuration: 2 - 2

- Business Class Check-In Counter- Baggage Allowance: 40kg

Singapore Airlines FY17/18 SQMI Corporate Programme Scheme

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Submission of travel

spend

Submission of

application form

Minimum travel spent

of MYR100,000

net per annum

Tickets issued on Singapore

Airlines(618) / Silkair

documents (629)

Malaysian registered company

Applicable for travel of corporate’s employees as well as spouses & children on home leaveUpon successful corporate appointment, the corporates will be assigned an unique combination of 5 alpha numeric code.For more information about corporate programme, please approach Singapore Airlines Sales Executive.

Requirement:


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Sample of Application Form:


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Effective on/after 29 April 2017 onwards.

New Corporate Programme Discount Scheme

a) Corporate Discounts Scheme is applicable on all point of sales in Malaysia, except JHB

b) Trunk route: KUL – SIN vv, PEN –SIN vv, LGK – SIN vv, BKI – SIN vv & KCH – SIN vv is excluded from corporate discounts.

c) Business Class – RBD: U corporate discounts is available on North Asia, Europe & Americas only.

d) Economy Cabin – RBD: M & H corporate discounts is available on Americas only.


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§ Auto Pricing

- Agents do not need to manually insert the Net Fare & Corporate ID into the Tour Code Box.

§ Manual Pricing

- In the event that agent is unable to auto price, you may proceed with manual pricing.


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Irrespective of whether a corporate discount has been applied, ALL PNR must insert the Corporate ID

Explanations:: Blank

CP : Corporate ProgramABC : Designated corporate ID code for Corporate Company ABC.

Corporate Revenue Tracking – OSI Entry

Irrespective of whether a corporate discount has been applied. ALL bookings / reservations PNR’s must insert the Corporate ID.

Amadeus OS_YY_CP_ABC

Abacus / Sabre 3OSI_YY_CP_ABC

Galileo SI.YY*CP_ABC


§ NS 17 Fold-in Fare

§ Interline Fares

§ Group Matters

§ KrisFlyer Programme

§ Changi Dollar Voucher

Agenda:

Singapore Airlines List of Local Fares

Fare Type Sales Period Travel Period

1 SQ/MI Restricted Market FIT Fares

On/After 04 April 2017 onwards

On/After 04 April 2017 onwards- Applicable to all destination, except ARN.

On/After 30 May 2017 onwards. - Applicable to ARN only.

2 SQ/MI Restricted Advance Purchase Fares

3 SQ/MI Restricted Market GV10 Fares

4 SQ/MI Corporate Fares On/After 29 April 2017 onwards.

On/After 29 April 2017 onwards. - Applicable to all destination, except ARN.

On/After 30 May 2017 onwards. - Applicable to ARN only.

1. SQMI New Market Fare Structure

• Effective from 04 April 2017 onwards, customers will be presented with a single base airfare when purchasing ticket

Net Fare + YQ + Airport Tax = All-in Fare

Base Fare + Airport Tax= All-in Fare

A More Simplified Fare Structure!!

Singapore Airlines (Fold-In) NS17 SQ/MI Restricted Market Fares

Were removed and fold into base-fare

1. Advance Purchase on Economy Class1. Economy “V” Advance Purchase booking class will be part of the Market Seasonal Fares.

The Advance Purchase reservation made prior to departure:1. South East Asia – 30 days 2. America – 60 days3. Others – 45 days

1. Advance Purchase Ticketing Requirements:

1. Ticketing must be done 3 days after reservation; or

2. VAP30MY - 30 days before departureVAP45MY - 45 days before departure VAP60MY - 60 days before departure; or

3. As per system ticketing time limit

*whichever earlier.

Singapore Airlines NS17 SQ/MI Restricted Advance Purchase Fares

Singapore Airlines FIT Market Fare Fee & Charges

1. Stopovera) Singapore

b) International SectorsFor RDBs: R / F / A / Z / C / J / U / S / T / P / Y / B / E / M / H / W / Q / N

RBDs OUTBOUND INBOUND

R / F / A / Z / C / J /S / T / Y / B / E / M / H / W

Permitted in SIN Permitted in SIN

U / P / Q / N Not Permitted in SIN Not Permitted in SIN

SECTORS OUTBOUND INBOUNDSIN - AME

(MAN / FRA / HKG / ICN)MYR500 MYR500

SIN - AME (NRT)

MYR600 MYR600

SIN - WLG(CBR) MYR200 MYR200

* Stopover in HKG to include MYR24 (subject to change and as per system quote)

Revision of Fare Family Structure (Eff. 04Apr17)

Fare Family RBDs Change Fee Refund Fee No-Show Fee

Suite/ First R, F, A FOC 150 300

Business Z, C, J, U FOC 150 200

Business Saver D 150 300 200

Premium Economy S, T, P FOC 150 100

Economy Flexi Y, B, E FOC 150 100

Economy Flexi Saver M, H, W 20 150* 100

Economy Saver Q, N 50 Not Allowed 100

Economy Super Saver V, K Not Allowed Not Allowed N.A.

All amount is in USD

*No cancellation of partially used tickets

Singapore Airlines FIT Market Fare Fee & Charges

Singapore Airlines Group Matters

Group Matters RBD Incentive / Student / Religious

MYR 200 pp (all except AME/NZ/Africa)

MYR 400 pp (AME/NZ/Africa)





60 days prior to departure 30 days upon seat confirmation

14 days upon seat confirmation 7 days upon seat confirmation

Name-in Dateline

Ticketing Dateline

30 days prior to departure

14 days prior to departure

Less than 2 months prior to departure

More than 2 months prior to departure


Deposit Dateline

Series / Ad-Hoc Leisure

G

P

D

Deposit Amount

*Payment by Cheque or Bank Draf, addressed to Singapore Airlines Limited

* To be sumitted to Singapore Airlines GroupDesk together with a completed (signed&stamped, PNR, itinerary indicated) original Exchange Order on/before Deposit Dateline as advised by SQ GroupDesk

* Submission to reach SQ latest by 1530hrs as cheque needs to be banked in

Group Type






Others• Passenger names entered must be as per passport. No name change allowed after ticketing.

• For Child booking, in addition to full passport details, DOB is mandatory.

• Child age is defined as 2 – 11 years old at time of the first outbound sector.

• Meal Request is to be submitted to KUL_Grpdesk at least 5 working days in advance.

• Pre-seat request is to be submitted to respective sales at least 5 working days in advance.

Group Deposit Refund • Full refund if materialization of individual groups is above 80% OR.

• Full refund of total deposits allowed if total materialization of 80% is achieved for all groups within the same month.

Singapore Airlines Group Matters

2. SQ-VA Interline Fares

3. SQ-NZ Interline Fares

1. SQ-TZ Interline Fares

Singapore Airlines Interline Fares

§ Current SQ/MI-TZ Routes– Tianjin (TSN)– Nanjing (NKG)– Qingdao (TAO)– Shenyang (SHE)– Hangzhou (HGH)– Dalian (DLC) – Jeddah (JED)– Amritsar (ATQ)

§ Upcoming SQ/MI-TZ Routes to Add– Athens (ATH) from 20 June 2017

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KCHBKI

HGH

KUL

JED / ATH

Ticket Issuance : On/ After 04 April 2017 onwards

Travel Period: On/ After 04 April 2017 onwards - Applicable for all destinations except Athens

On/ After 20 June 2017 - Applicable for Athens only

§ Fares are common-rated for all POSMY (excluding ex-JHB)

§ Different rates for FIT & GV10.

SIN

LGK

SHETSN

TAONKG

PEN

Singapore Airlines SQ-TZ Interline Fares

DLC

ATQ

Enhanced FlyBagEat:• One drink and meal (either hot or light, where applicable on

the flight)• 20kg or 30kg Free Baggage Allowance (FBA) as per IATA

Resolution 302 Enhanced

Snooze Kit – blanket, neck pillow, eye mask and socks

Through check of pax and baggage to/from SQ/MI flights


Passengers on SQ-TZ flights are entitled to the following:

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1. Triangular Routings2. Triangular Routings @

Trans-Tasman3. Beyond-AUS to

VA destinations

** Maximum 2 sectors for VA interline Programme.

Adelaide ↔ CanberraSydney ↔ AucklandMelbourne ↔ HobartBrisbane ↔ AdelaideBrisbane ↔ AucklandBrisbane ↔ MelbourneBrisbane ↔ CanberraBrisbane ↔ ChristchurchBrisbane ↔ NewcastleBrisbane ↔ PerthBrisbane ↔ WellingtonDarwin ↔ PerthMelbourne ↔ DarwinMelbourne ↔ Gold CoastSydney ↔ QueenstownSydney ↔ AdelaideSydney ↔ AucklandSydney ↔ DarwinSydney ↔ Gold CoastSydney ↔ CairnsSydney ↔ HobartSydney ↔ MelbourneSydney ↔ QueenstownMelbourne ↔ PerthMelbourne ↔ Sunshine CoastPerth ↔ Darwin

Segment vv (All)

MEL SYD vv

OOL SYD vv

HBA MEL vv

BNE SYD vv

BNE MEL vv

Top segment:

Singapore Airlines SQ-VA Interline Fares

SQMI Australia Destinations:• Adelaide• Brisbane• Cairns• Canberra• Darwin• Melbourne• Perth• Sydney

Scope of Cross-Selling:

Via AKL to NZ DestinationsVia CHC to NZ DestinationsVia WLG to NZ Destinations

Triangular routing involving AKL/CHC/WLG

§ Separate fares for FIT and GV10

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Singapore Airlines SQ-NZ Interline Fares

Meal Requests:• Baby, Infant & Child Meals• Religious• Vegetarian• Dietary• Others (ie: Japanese Meal, Seafood Meal, Non Seafood Meal and etc.

Please take notes:• Suites, First Class, Business Class passenger will have book the cook service.• The passenger in Premium Economy Class will also enjoy the book the cook service.• All meal requests must be made at least 24 hours before your flight departs.• Kosher Meal and Non-strict Nut Free Meal requests must be made at least 48 hours before your

flight departs.• You can request your meal through singaporeair.com.sg or call our reservation team.

For more info: https://www.singaporeair.com/en_UK/my/travel-info/requests/meals/

Singapore Airlines Special Request

Rewarding those who love to travel

A Frequent Flyer Programme of Singapore Airlines

Contact KrisFlyerBy Phone: +65 6789 8111By Fax: +65 6789 8777

By Email: Online form (http://www.singaporeair.com/en_UK/ppsclub-krisflyer/profile/forms/)

Singapore Airlines KrisFlyer Programme

3 Tiers of membership – KrisFlyer, KrisFlyer Elite Silver and Krisflyer Elite Gold

How to get my KrisFlyer Membership Number and Membership Card?When you have successfully enrolled, you will received your KrisFlyer Membership Number.

Once you have made your first qualifying transaction, your KrisFlyer Membership Card will be posted to you.

What is the benefits for KrisFlyer Membership?

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Get the latest news.Earning miles when you fly, shop, stay

Redeem miles for flights and upgrades

Pay with KrisFlyermiles on Singaporeair.com & Krisshop.com

Redeem miles for Scoot, Tigerair and Star Alliance members flights



Utilising Your Miles:

1. Flight Redemption & Cabin Upgrades• As low as 7,500 KrisFlyers miles, you can already redeem your free flight.• As low as 9,000 KrisFlyers miles, you can upgrade your cabin for a better comfort and service.

2. Mix Miles & Cash• As low as 2,940 KrisFlyers miles, you can reduce the total amount of ticket price.• Balance amount can be paid by debit/credit card

3. Purchase on Krishop.com• Every 125 KrisFlyer miles gives you approximately $1 to spend on krisshop.com.• Minimum usage of 3000 KrisFlyer miles per transaction.• For every $1 paid with credit/debit card, you’ll get 1.5 KrisFlyers miles.

• Only for Suites, First Class passengers and Solitaire PPS Club members.• This service is available daily from 0500 to 2200 hours at Terminal 2, and from

0500 to 0200 hours at Terminal 3.

Krisflyer Gold Lounge

KrisFlyer Gold Lounge Location:• Terminal 2: Level 3, North Wing Unit 036-133 (Nearer to Gates E)• Terminal 3: Level 3, Unit 03-MS-06 (Nearer to Gates A)

• Passenger can enjoy access to our KrisFlyer Gold lounge if you are ourKrisFlyer Elite Gold member departing on Singapore Airlines Economy Class.

Singapore Airlines Lounges Service @ Changi Airport

First Class Check-in Reception

• Singapore• Kuala Lumpur• Adelaide• Bangkok

• Brisbane• Hong Kong• London• Manila

• Melbourne• New Delhi• Perth• San Francisco

Singapore Airlines SilverKris Lounge

• Taipei• Seoul

For more information, please refer to: http://www.singaporeair.com/en_UK/my/plan-travel/privileges/changi-transit-programme/

This campaign has been extended only for 618/ 629 tickets issuedbetween 1 April 2016 - 30 September 2017 and the travel periodbetween 01 April 2017 - 31 March 2018

Singapore Airlines Changi Dollar Voucher


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§ Ticketing & Reservation Matters

§ Fees & Penalties

§ Common Sales Audit Findings

§ SQ Contacts

Agenda:

ET SynchronizationSynchronization

1. Whenever there is voluntary / involuntary reservation changes to the PNR, a new ticketing time limit (TTL) will be appended to each segment .

2. Please be reminded to send your booking(s) for revalidation or reissuance if applicable.

3. Agents are to submit for revalidation or to reissue the ET to resolve any de-synchronizations.

4. For schedule changes, messages will be queued to the GDS. Travel agents are required to take action and revalidate or reissue the tickets.

5. Failure to do so would result in the TTL being applied to the booking.

6. A TTL warning will be generated to the agent’s GDS, kindly ensure that your TTL queues are serviced.

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Reservations Matters

Name Change Not Allowed1. However, Name Amendment (minor correction) after ticketed will be subject to SQ’s Approval.

Documents required:

• Passport Copy

• USD50 reissue fee equivalent in MYR together with EO from issuing agent

2. The ticketed name MUST match exactly that on the passport.

3. Acceptance due to any discrepancy will be based on the discretion of the immigration / security checks personnel.

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Charge Code (Tax Column)Collection of Fees on the Ticket

Charge Code (Tax Column)

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Refund/Cancellation Penalty FeesFor any SQ ticket (s) issued, the refund admin fee is USD150 per ticket.

However, if cancellation penalty is outlined in the governing fare rule, that will take precedence over this refund admin fee.

Eg. DEMY Cancellation Penalty is USD300. For refund, we only charge USD300.

If there is no cancellation penalty indicated in the governing fare rule, this Refund Admin Fee will be applicable.

Eg. CIF fare has no Cancellation Penalty. For refund, we only charge USD150

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Common Sales Audit FindingsWrong Commission Claims

Commissions are not claimable on our marketing /promotional / special fares.

Under-collection of fees, penalties and surcharges Penalties, surcharges such as change fees, cancellation fees, no-show fees are quoted in USD.Do not use wrong currencies (e.g. SGD) to convert , resulting in under-collection.

Omission to seek approval for upselling to a higher fare for non-changeable ticketPlease seek approval from us before the upsell can take place. A penalty fee will be levied if the agent upsells without prior approval.

Flight application conditions not met Please note that some fares are applicable only for certain flights numbers.

5. Refund processingPlease ensure the correct payment mode is selected upon refund application.

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Agents Enquiry:Ticketing Matters, i.e. reissuance, revalidation, name change.

[email protected]

03-2698 9690

AE Servicing Hours is from 0830 – 1200 & 1400 – 1715 hrs, Monday to Friday

Please do not provide Agent Enquiry’s direct line to passengers / sub agents. The HELPDESK is specifically dedicated to SQ appointed agents only.

Please do not provide Agent Enquiry’s direct line to passengers / sub agents. The HELPDESK is specifically dedicated to SQ appointed agents only.

Reservations & Ticketing Department:

Office Hours: 08:30am – 17:15pmClosed on Saturdays, Sundays & Public Holidays

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DAPO / Seating Requests / Extend TTL Deadline (Subject to HQ confirmation):

[email protected]

Refunds:

[email protected]

03-2698 9690

Group Desk:Group Matters.

[email protected]

03-2618 6378

Reservations & Ticketing Department:

Thank You & Happy Selling

Singapore Airlines NS17 Agency Seminar -...

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