SIMULATION MODELING PROJECT OF THE EYE SOC CLINIC€¦ · Innovation and Improvement 20 Aug 2013...
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Clay Goh, Mack Pan, Ng Yan Jun, Caroline Lee Innovation and Improvement 20 Aug 2013 SIMULATION MODELING PROJECT OF THE EYE SOC CLINIC Acknowledgment We would like show our appreciation to our beloved Nursing, Allied Health and Service Operations Colleagues: NC Manjinder, Jason Kwan, Sim Siew Ngoh, Aloysius Chen, Joyce Tan, Ivy Chong and many more.
Transcript of SIMULATION MODELING PROJECT OF THE EYE SOC CLINIC€¦ · Innovation and Improvement 20 Aug 2013...
Clay Goh, Mack Pan, Ng Yan Jun, Caroline LeeInnovation and Improvement20 Aug 2013
SIMULATION MODELING PROJECT OF THE EYE SOC CLINIC
AcknowledgmentWe would like show our appreciation to our beloved Nursing, Allied Health and Service Operations Colleagues: NC Manjinder, Jason Kwan, Sim Siew Ngoh, Aloysius Chen, Joyce Tan, Ivy Chong and many more.
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INTRODUCTION TO JURONG HEALTH SERVICES
Clay Mack Yan Jun Caroline
INNOVATION AND IMPROVEMENT
I&I EXECUTIVE
What my colleagues think I doWhat my parents think I do
What I am doing
What my boss think I do
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VOICE OF CUSTOMER Define
Doctor’s consultation
VA test
Financial Counseling
Optometrist services
• To reduce wait time to consult by 20%
• To reduce total turnaround time (TAT) by 20%
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OPPORTUNITIES FOR IMPROVEMENTS
Shorter waiting time Increase resource utilization
Shorter lead time
Define
PATIENT JOURNEY IN EYE CLINIC
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Registration Visual Acuity 1st Consult Optometrist Services 2nd Consult Appointment
Measure
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SIMULATION MODELING Analyse
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POTENTIAL IMPROVE PLAN 1– AREAS WITH LONG WAITING TIME
Improve
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POTENTIAL IMPROVE PLAN 2– APPOINTMENT BOOKING SYSTEM
Improve
Patient Pt 1 Pt 2 Pt 3 Pt 4 Pt 5
Procedure 30 mins 60 mins 30 mins 60 mins 30 mins
Pt 1 Pt 2 Pt 3 Pt 4 Pt 5
30 mins 60 mins 30 mins 60 mins 30 mins
30 mins
90 mins
120 mins
180 mins
Pt 1 Pt 3 Pt 5 Pt 2 Pt 4
30 mins 30 mins 30 mins 60 mins 60 mins
30 mins
60 mins
90 mins
150 mins
Total wait time: 420 mins Total wait time: 330 mins
WE AIM TO RAISE THE BAR
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Clinical Quality
Service Quality
Process Quality
NTFGH & JCH
